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AJAX Systems Hub 2 User Manual

Security system control panel that supports photo verification of alarms
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Hub 2 (2G) / (4G) user manual
Hub 2 is a security system control panel that supports photo verification of
alarms. It controls the operation of all connected devices and interacts with the
user and the security company. The device is designed for indoor installation
only.
The hub reports doors opening, breaking of windows, the threat of fire or flood,
and automates routine actions using scenarios. If outsiders enter the secure
room, Hub 2 will send photos from MotionCam / MotionCam Outdoor motion
detectors and notify a security company patrol.
Hub 2 needs internet access to connect to the Ajax Cloud service. The control
panel has three communication channels: Ethernet and two SIM cards. The hub
is available in two versions: with 2G and 2G/3G/4G (LTE) modem.
Connect all communication channels to ensure a more reliable connection with Ajax
Cloud and secure against interruptions in the work of telecom operators.
Updated July 26, 2024

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Summary of Contents for AJAX Systems Hub 2

  • Page 1 Hub 2 will send photos from MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol. Hub 2 needs internet access to connect to the Ajax Cloud service. The control panel has three communication channels: Ethernet and two SIM cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.

  • Page 2: Functional Elements

    SMS, or calls. How to set up push notifications on iOS How to set up push notifications on Android Buy Hub 2 central unit Functional elements 1. Ajax logo with an LED indicator. 2. SmartBracket mounting panel. Slide it down with force to open.

  • Page 3: Operating Principle

    Operating principle 00:00 00:12 Hub 2 supports up to 100 Ajax devices connected, which protect against intrusion, fire, or flooding and control electrical appliances according to scenarios or via an app. The hub controls operation of the security system and all connected devices.
  • Page 4 Anti-sabotage protection Hub 2 has three communication channels: Ethernet and two SIM cards. This allows connecting the system to Ethernet and two mobile networks. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.
  • Page 5 tamper immediately. Every user and the security company will receive triggering notifications. What is a tamper The hub checks the Ajax Cloud connection at regular intervals. The polling period is specified in the hub settings. The server may notify the users and the security company in 60 seconds after the connection loss at minimum settings.
  • Page 6 Hub 2 is run by the real-time operating system OS Malevich. The system is immune to viruses and cyberattacks. Over-the-air updates of OS Malevich open new opportunities for the Ajax security system. The update process is automatic and takes minutes when the security system is disarmed.

  • Page 7: Led Indication

    How to create a scenario in the Ajax security system Connecting to a security company The Ajax security system can be connected to a central monitoring station (CMS) of the security company. The list of companies that connect the system to the central monitoring station is in the Security companies menu (Devices →...
  • Page 8 After a loss of power, the hub will not light up immediately, but will start flashing in 180 seconds. If the external power supply is off, the indicator will flash every 10 seconds. One communication channel is Lights up green. connected: Ethernet or SIM After a loss of power, the hub card.
  • Page 9 Press the SpaceControl button to arm/disarm the system or activate Night Mode. Arm/disarm the system using Ajax apps. All users can see the Changing hub’s state indication. British Disco The function is enabled in the hub settings in the PRO app (Hub → Settings → Services →...
  • Page 10 The hub (or one of the groups) Green LED lights up for 2 Disarming is completed. is changing its state from seconds. Armed to Disarmed. Alerts and Malfunctions There is an unrestored state after a confirmed hold-up alarm. The indication is Red and purple LED flashes in displayed only if Confirmed hold-up alarm.
  • Page 11 Confirmed hold-up alarm There is an unrestored state after the confirmed intrusion alarm. The indication is Yellow and purple LED flashes displayed only if Confirmed intrusion alarm. sequentially for 5 seconds. Restoration after confirmed intrusion alarm is enabled in the settings.
  • Page 12 Confirmed intrusion alarm There is an unrestored tamper state or an open lid on any of the devices, or the hub. The indication is Red and blue LED flashes in displayed only if Lid opening. sequence for 5 seconds. Restoration after Lid opening is turned on in the...

  • Page 13: Alert Indication

    One of the devices is Blue LED lights up for 5 automatically deactivated by Automatic deactivation. seconds. an opening timer or the number of detections. Alarm timer expiration. Learn more about Green and blue LED flashes in Displayed after the alarm timer Alarm confirmation sequence.
  • Page 14 The security system is configured and managed via Ajax applications designed for iOS, Android, macOS, and Windows. Use the Ajax Security System app to manage one or several hubs. If you intend to operate more than ten hubs, please install Ajax PRO: Tool for Engineers (for iPhone and Android) or...
  • Page 15 Hub 2 needs internet access to connect to the Ajax Cloud service. This is necessary for the operation of Ajax apps, remote setup and control of the system, and receipt of push notifications by the users. The central unit is connected via Ethernet and two SIM cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.
  • Page 16 1 — Power socket 2 — Ethernet socket 3, 4 — Slots for installing micro SIM cards 3. Press and hold the power button for 3 seconds until the Ajax logo lights up. It takes up to 2 minutes for the hub to connect to the internet and upgrade to the latest version of OS Malevich, provided there is stable internet connection.
  • Page 17 1. Connect the hub to the internet and power supply. Turn on the security central panel and wait until the logo lights up green or white. 2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
  • Page 18 Administrators can invite other users to the security system and determine their rights. Hub 2 supports up to 100 users. If there are already users on the hub, the hub admin, PRO with full rights, or the installation company maintaining the selected hub can add your account.
  • Page 19 Faults counter If a hub fault is detected (e.g., no external power supply is available), a faults counter is displayed on the device icon in the Ajax app. All faults can be viewed in the hub states. Fields with faults will be highlighted in red.
  • Page 20 Icons display some of the Hub 2 statuses. You can see them in the Devices tab in the Ajax app. Icon Value SIM card operates in 2G network. SIM card operates in 3G network. Available for Hub 2 (4G) only.
  • Page 21 Hub states The states include information about the device and its operating parameters. Hub 2 states can be viewed in the Ajax app 1. Select the hub if you have several of them or if you are using a PRO app.
  • Page 22 strength is 0 or 1 bar, the hub may fail to dial up or send an SMS about an event or alarm. Battery charge level of the device. Displayed as a percentage. Battery charge Learn more Status of the tamper that responds to hub dismantling: Closed —...
  • Page 23 calls and send SMS messages even if the Not connected status is displayed in this field. Displays active SIM card: SIM card 1 — if the first SIM card is active. SIM card 2 — if the second SIM card is Active SIM card active.
  • Page 24 The status of direct connection of the hub to the central monitoring station of the security company: Connected — the hub is directly connected to the central monitoring station of the security company. Disconnected — the hub is not directly connected to the central monitoring station Monitoring Station of the security company.
  • Page 25 Hub 2 settings can be changed in the Ajax app 1. Select the hub if you have several of them or if you are using a PRO app. 2. Go to Devices tab and select Hub 2 from the list. 3. Go to Settings by clicking on the gear icon in the upper right corner.
  • Page 26 To change it, click on the pencil icon and enter the desired hub name. Users In this category of settings, you can invite and delete users, edit their rights, and define how the security system notifies users about events and alarms.
  • Page 27 The category is available for those users who have the right to manage privacy settings. The settings apply to detectors with photo verification that support the Photo on Demand Photo by Scenario functions and to the surveillance cameras, and DVRs integrated into the system. In this category of settings, you can activate these functions and manage other users’...

  • Page 28: Sim Card Settings

    Router — gateway used by the hub. DNS — DNS of the hub. Cellular Enabling/disabling cellular communication, configuring connections, and current account. Cellular Data — disables and enables SIM cards on the hub. Roaming — if it is activated, the SIM cards installed in the hub can work in roaming.
  • Page 29 Incoming — the amount of data received by the hub. Displayed in kilobytes or megabytes. Outgoing — the amount of data sent by the hub. Displayed in kilobytes or megabytes. Keep in mind that data is read on the hub and may differ from your operator’s statistics.
  • Page 30 Night mode, code ID, temporarily disable or delete this code, select it in the list and make changes. The created access codes are valid for all keypads connected to the hub. Hub 2 supports up to 50 access codes.
  • Page 31 Note: when you set the fixed code length, the system resets all access codes configured before. Groups Group mode configuration. Groups combine system devices regardless of their physical location and make security management more convenient and flexible. Learn more Security schedule Settings for scheduled security system arming/disarming.
  • Page 32 Learn more Settings: Detector Ping Interval — the frequency of connected devices polling by the hub is setting in the range of 12 to 300 s (36 s by default). Bear in mind that with interconnected alarms of fire detectors on, the maximum ping interval will drop to 48 s.
  • Page 33 Irrespective of the settings, you can connect up to 10 sirens and 5 range extenders to the hub. Service Group of hub service settings. These are divided into 2 groups: general settings and advanced settings. General settings Time zone Selecting the time zone in which the hub operates. It is used for scenarios by schedule.
  • Page 34 Check for new version allows manually checking and installing firmware updates when available or assigned to the hub. This option is available only when the Firmware auto-update setting is enabled. How OS Malevich updates Hub logs Logs are files containing information about system operation. They can help sort out the problem in case of errors or failures.
  • Page 35 Fire Detectors Settings Battery Power Saver System Integrity Check Fire Detectors Settings System Integrity Check Alarm Confirmation Restoration After Alarm Arming/Disarming Process Devices Auto Deactivation LED indication PD 6662 Setting Wizard Opens a step-by-step guide on how to set up your system to comply with the British security standard PD 6662:2017.
  • Page 36 Receive events of server connection loss without alarm. Ajax apps can notify about the hub-server communication loss in two ways: with a standard push notification signal or with a siren sound (enabled by default). When the option is active, the notification comes with a standard push notification signal.
  • Page 37 It is possible to disable the response of the siren on SpaceControl panic button pressing in the key fob settings (Devices → SpaceControl → Settings Settings of siren after-alarm indication This setting is only available in PRO Ajax apps The siren can inform about triggering in armed system by means of LED indication.
  • Page 38 5.57.5.0 for KeyPad Plus Jeweller Battery Power Saver This setting is available only in Ajax PRO apps. The Save hub backup battery charge setting allows for extending the backup battery life when an external power supply is unavailable. When this setting is enabled, the hub switches to standby mode once it loses the external power supply.
  • Page 39 The Battery Power Saver feature allows for extending the backup battery life: up to 60 hours for Hub 2 (2G) Jeweller up to 80 hours for Hub 2 (4G) Jeweller This duration depends on system configuration and the number of devices added to the hub.
  • Page 40 Learn more System Integrity Check System integrity check is a parameter responsible for checking the status of all security detectors and devices before arming. For example, if DoorProtect detectors are opened or what the state of MotionCam lid is. Checking is disabled by default. Learn more Alarm Confirmation This setting is only available in...
  • Page 41 Learn more Arming/Disarming Process This setting is only available in PRO Ajax apps The first Compliance with Standard option allows selecting a specific standard to set the security system according to existing requirements. Once you select the required standard, the menu will show the appropriate arming/disarming settings below.
  • Page 42 Learn more about the PD 6662 standard Use the corresponding step-by-step guide in the Ajax PRO app for a quick and convenient system setup according to PD 6662. Go to Hub → Settings → Service → PD 6662 Setting Wizard and follow the app prompts.
  • Page 43 LED Indication This setting is only available in PRO Ajax apps In this menu, you can select the system states and events that the hub’s LED indicators will display. One of two functions can be chosen: Hub-Server Connection — hub’s LEDs display if hub is connected to the power supply and the Internet.
  • Page 44 Alarm sending channels In this menu, channels for sending alarms and events to the central monitoring station of the security company are selected. Hub 2 can send alarms and events to the central monitoring station via Ethernet and mobile internet. We recommend that you use all communication channels at once —...
  • Page 45 Encryption — if enabled, events and alarms transmitted to the central monitoring station in SIA format are encrypted. Encryption key — encryption key of transmitted events and alarms. Must match the value on the CMS. Panic button coordinates Send coordinates — if enabled, the pressing of a panic button in the app sends the coordinates of the device on which the app is installed and the panic button is pressed, to the central monitoring station of the security company.

  • Page 46: Settings Reset

    Opens Hub 2 User Guide in the Ajax app. Data Import Menu for automatically transferring devices and settings from another hub. Note that you are in the settings of the hub on which you want to import data. Learn more Remove hub Removes your account from the hub.
  • Page 47 Hub 2 may notify about malfunctions, if any. Malfunctions field is available in Device States. Clicking on opens the list of all malfunctions. Note that the field is displayed if a malfunction is detected. Connection of detectors and devices The hub is incompatible with...
  • Page 48 Hub 2 does not support calls and SMS transmission using VoLTE (Voice over LTE) technology. Before buying a SIM card, please make sure that it only supports the GSM...
  • Page 49 Causes of Types of What are they used for notifications notifications Phone calls (not available for System alarm: messages about the loss of Intrusion connection between the hub Fire and the Ajax Alarms Cloud server) Leakage Push Loss of connection between the hub and the Ajax Cloud notifications server (siren sound)
  • Page 50 Push notifications Hub updates (standard signal System Events sound) Maintenance The changing of the air quality parameters: Temperature Humidity The non-security alerts settings are available with firmware version OS Malevich 2.15 or higher and in apps of the following versions or higher: Push notifications Ajax Security System 2.23.1 for iOS...

  • Page 51: Selection Of Location For Installation

    The settings of the automation devices notifications are available with firmware version OS Malevich 2.15 or higher and in apps of the following versions or higher: Ajax Security System 2.23.1 for iOS Ajax Security System 2.26.1 for Android Ajax PRO: Tool for Engineers 1.17.1 for iOS Ajax PRO: Tool for Engineers 1.17.1 for Android...
  • Page 52 Wings signal strength, cellular signal strength. Locate Hub 2 in a place with stable Jeweller and Wings signal strength of 2–3 bars with all connected devices (you can view the signal strength with every device in the list of states for a respective device in the Ajax app).

  • Page 53: Installation

    Hub 2 should be hidden from direct view to reducing the likelihood of sabotage or jamming. Also, keep in mind that the device is intended for indoor installation only.
  • Page 54 4. Slide Hub 2 onto the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel fixation. You will receive a notification if an attempt is made to tear the hub off the surface or...

  • Page 55: Maintenance

    How to replace hub battery Technical Specifications All technical specifications Compliance with standards Complete set 1. Hub 2 (2G) or Hub 2 (4G). 2. Power cable. 3. Ethernet cable. 4. Installation kit. 5. SIM card (supplied depending on the region).
  • Page 56 If the device does not function properly, we recommend that you first contact the support service as technical issues can be resolved remotely in half of the cases. Warranty obligations User Agreement Contact Technical Support: e-mail Telegram Subscribe to the newsletter about safe life. No spam Email Subscribe...

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