Related Manuals for Electra Ponto
Summary of Contents for Electra Ponto
- Page 1 HOW TO HAVE MORE FUN ON YOUR PONTO GO! O W N E R ’ S M A N U A L Original instructions — Class 2 and Class 3 e-bike...
- Page 2 This manual complies with these standards: ANSI Z535.6, AS/NZS 1927:1998, CPSC 16 CFR 1512, and ISO 4210-2.
- Page 3 Something sounds or feels weird? Get it checked out. Just like planes, e-bikes are easier to fix before you take off. Authorized Electra retailers are there to help. Like a fender after rain, we’ve got your back.
- Page 4 If you ever have a problem your local authorized Electra retailer can’t solve, reach out to: customercare@electrabike.com or write to Electra President Kevin Cox directly at kc@electrabike.com. Stay powerful, friends. Follow the instructions contained in this manual for charging your e-bike battery. We’re not saying you can’t pedal your e-bike without assistance, but trust us—...
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Page 5: Table Of Contents
Contents First things first..................i A note about warnings ................ii Classification /Use Condition ............... iii Weight limits ..................iv Safety Important safety information............. 1-1 Riding with a passenger ..............1-6 Riding with cargo ................1-8 Lifespan ..................... 1-9 Modifications and accessories ............1-10 Parking, transporting, and storing ..........1-12 A warning about servicing your e-bike ...........1-15 E-System quick start... -
Page 6: First Things First
Registration records your serial number (which is important if your bike is ever lost or stolen) and serves as a means of communication with Electra if there are any safety alerts about your e-bike. If you have questions about your e-bike, even years down the line, in just seconds your registration lets us know exactly which e-bike we’re discussing so we can give... -
Page 7: A Note About Warnings
3. Go online for more great info You’ll find the most current and detailed information including FAQs and how-to videos online at electrabike.com youtube.com/@ElectraBicycleCompany. 4. Accessories for your new bike This manual only covers your e-bike with original equipment. All original equipment accessory information for your bike is available on electrabike.com. -
Page 8: Classification /Use Condition
Classification /Use Condition Do not ride in a manner not specified for your e-bike. The Ponto Go! e-bike features both pedal assistance and a throttle. The laws for e-bikes, including throttle use, minimum age to operate, and laws for carrying passengers and cargo, vary by location. It is your responsibility to know and follow the laws where you ride. -
Page 9: Weight Limits
An e-bike that has damage could decrease your control and cause you to fall. If you are not sure of the limits of the e-bike, consult your local authorized Electra retailer. -
Page 10: Safety
CHAPTER 1 Safety Important safety information ..........1-1 Know your limits ...............1-1 Handle with care ..............1-1 Think safety...............1-2 Riding with a passenger ............1-6 Riding with cargo ..............1-8 Lifespan ................... 1-9 Modifications and accessories ..........1-10 Parking, transporting, and storing ........1-12 A warning about servicing your e-bike ........ -
Page 11: Important Safety Information
Then have your pedals. e-bike thoroughly inspected by your local • The motor, brakes and their parts may authorized Electra retailer before you ride get hot. it again. • Rotating wheels can cut skin and even break bones. -
Page 12: Think Safety
Think safety • Footrests are for a passenger’s feet. When not transporting a passenger, Follow these essential safety precautions to flip them up and out of the way of the reduce your risk of harm when riding your operator. e-bike. Stay tuned to your environment and avoid dangerous situations which are usually obvious (traffic, obstacles, drop-offs, and so... - Page 13 Gear up Ride smart • Wear a helmet when riding your e-bike • Do not ride distracted. Using a mobile to reduce the risk of head injury in an phone, music player, or similar device accident. Make sure your helmet fits while riding can lead to an accident.
- Page 14 • Be cautious if riding with a large group. Watch for and avoid road hazards Riding close to other riders reduces like potholes, drain grates, soft or low visibility of the road and can cause you shoulders, or debris that could impact to lose control of your e-bike.
- Page 15 • Transporting a passenger, including identify the problem. minimum age or any restrictions. After any crash or impact, have your local authorized Electra retailer thoroughly inspect your e-bike. Damage to your e-bike may not be readily visible. Repair any problem before riding again.
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Page 16: Riding With A Passenger
It is your responsibility to be aware of and follow the laws that apply to where you ride. One passenger max When local laws permit, the Ponto Go! e-bike is designed to carry one operator and one passenger. See Weight limits on page Both the operator and passenger (where permitted) must be at least 16 years of age. -
Page 17: Uneven Terrain
Passenger handle and footrests The Ponto Go! e-bike includes features to protect hands and feet from moving parts: a passenger handle, footrests and a skirt guard. Make sure your passenger places their feet on the foot rests and their hands on the passenger handle or around your waist when the e-bike is in motion. -
Page 18: Riding With Cargo
Riding with cargo Your e-bike is a fun, fast way to transport Cargo positioning you and your stuff to where you need to be. Position cargo so the center of gravity is as Make sure you understand how to operate low to the ground as practical, and as close the remote and the throttle, and have to the centerline of the bike as possible. -
Page 19: Lifespan
Electra to the rider and/or passenger. retailer. An e-bike is not indestructible, and its parts Protect your bike’s finish... -
Page 20: Modifications And Accessories
If you are not sure authorized Electra retailer to make sure it what parts are approved, ask your local is compatible with your e-bike. Check all authorized Electra retailer. - Page 21 • Changing the components on your e-bike with other than genuine replacement parts may compromise the safety of your e-bike and may void the warranty. Check with your local authorized Electra retailer before changing the components on your e-bike. • Any accessory or component attached to, on or near a rotating wheel poses a risk of contacting or stopping the wheel, which may cause a crash resulting in serious injury or death.
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Page 22: Parking, Transporting, And Storing
Parking, transporting, and storing Parking Use the kickstand Do not park your e-bike unless you secure You should always use the kickstand when it to a fixed object with a bike lock that parking your e-bike. resists bolt cutters and saws. Be sure Park your e-bike on a firm, level surface. - Page 23 - its weight, months or more, remove the battery from tire width and diameter. Contact your the e-bike, and take the following steps to local authorized Electra retailer to verify properly store it. your bike rack can safely transport your WARNING e-bike.
- Page 24 • Store your battery at the recommended temperature. Storing your battery outside of this range could damage the battery, affect its performance, or cause the battery to catch fire. 1 month -4°F to 140°F (-20°C to 60°C) 3 months -4°F to 113°F (-20°C to 45°C) 1 year -4°F to 73.4°F (-20°C to 23°C) Before you store your e-bike for an...
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Page 25: A Warning About Servicing Your E-Bike
Do not begin any adjustments or service on your e-bike until you have learned from an authorized Electra retailer how to properly complete them. We recommend that significant mechanical repairs be carried out by a qualified bicycle mechanic. -
Page 26: E-System Quick Start
: Any unauthorized modification (tampering) of your e-bike system is prohib- ited. If you suspect your e-bike has been tampered with, or you experience a change in the speed at which your pedal assistance cuts off, stop riding and contact an authorized Electra retailer for assistance. -
Page 27: Overview
Overview Remote and Turn signal display screen Front brake Rear brake Shift Throttle Quad Lock phone mount ® Speed Hot /error code. (See the online BEP E-System Comprehensive Owner’s Manual on electrabike.com) ▲Assist Lights ON Connected Walk mode Assist level ▼Assist Battery charge... -
Page 28: Pair Your Bike
Pair your bike You only have to pair your e-bike and phone once. Download the app. Turn ON the Locate your e-bike The e-bike is paired e-system. in the app. Tap to when you see this select your e-bike. symbol: And this screen: With the Trek Central app you can: •... -
Page 29: Attach Your Phone
Trek Central mobile app for the best riding experience. To enable wireless charging, you will need a Quad Lock phone case designed for your phone. These are available for purchase at an authorized Electra retailer or at quadlockcase.com. -
Page 30: Get Moving
Get moving You choose how you want to move — pedal assistance or throttle power. WARNING : Be seated on your e-bike and engage one brake before selecting pedal assistance. Always turn OFF your e-bike before dismounting from your e-bike. If any level of pedal assistance is selected and the throttle is inadvertently pressed or the pedals turn while mounting or dismounting your e-bike, the e-bike will move forward. -
Page 31: Throttle: Propels The Bike Without Pedaling
Throttle: Propels the bike without pedaling The throttle is like the gas pedal on a car — the farther you press it, the faster you go. The throttle can propel the e-bike up to 20 mph (32 km/h) regardless of whether labeled as a class 2 or class 3 ebike. -
Page 32: Walk Assistance
Walk assistance Walk assistance provides a little push for those times when you are walking your e-bike. The motor will provide a little extra push up to 3.7 mph (6 km/h). You may be able to walk faster, but... the motor can’t provide any more help past that speed. It’s the law. WARNING : Walk assistance should only be used when you are walking your e-bike. -
Page 33: Lights
Lights Your e-bike is equipped with a headlight, tail light, and brake light. The lights improve your visibility of the road and surroundings and make you more visible to other people. The e-system must be turned ON and the battery must have a charge to power the lights. So you don’t get stuck out in the dark, the equipped lights will continue to light your way for up to three hours after the battery can no longer provide assistance. -
Page 34: Charge The Battery
WARNING Be safe. Follow these safety warnings when charging your battery: • Only charge the battery with the battery charger for your Ponto Go!. Using the wrong charger risks the life of the battery and presents a potential fire hazard. -
Page 35: Install Or Remove The Battery
Install or remove the battery Before installing or removing the battery, make sure the e-bike is turned OFF. Always remove the key before mounting or riding the e-bike. Leaving the key in the battery lock could cause an injury to your leg or damage the key, part of the battery, or the e-bike. Tip: Shift the bicycle to the largest cog to create space to insert or remove the key. -
Page 36: Compliance Certification
Compliance certification INDUSTRIE CANADA HMI Includes ICES Approved Module – IC ID: 8017A-MDBT42 Quad Lock Charger Models QL-5289 and QL-5290 – IC ID: 27134-QLO ® IC Caution: This device contains license-exempt transmitter(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference, (2) this device must accept any interference, including interference that may cause undesired operation of the device. - Page 37 HMI Includes FCC Approved Module – FCC ID: SH6MDBT42 Quad Lock Charger Models QL-5289 and QL-5290 – FCC ID: 2AOU9-QLO This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Page 38: Riding
CHAPTER 3 Riding Before your first ride .............. 3-1 Know before you go ............3-1 Bed-in your brakes ............3-1 Adjust your handlebar and stem ........3-2 Get to know your bike............3-2 Before every ride..............3-3 Pre-ride checklist ..............3-3 Basic riding technique ............3-9 Starting ................3-9 Stopping ................3-9 Shifting gears ..............3-10... -
Page 39: Before Your First Ride
Repeat Electra retailer. approximately ten times. WARNING : Do not allow cargo or 4. Allow the brakes to cool prior to any passengers until AFTER your brakes are additional riding. -
Page 40: Adjust Your Handlebar And Stem
Special tools and training are necessary to align, adjust, and torque your stem, so only your local authorized Electra retailer should do this. Do not attempt to make the adjustments yourself as these changes may also require adjustments to the... -
Page 41: Before Every Ride
See your local authorized serious injury or death. Electra retailer if you need assistance to properly align your handlebars or tighten • Make sure the handlebar grips are the stem bolts. - Page 42 • Make sure the ends of the handlebar Check the stem cover and any extensions are plugged. If not, have your local authorized Electra retailer plug them before you ride. • If the handlebars have bar end extensions, make sure they are clamped according to the handlebar and extension manufacturer’s...
- Page 43 Pre-ride checklist □ Check the wheels • Check rims and spokes for damage. Give each wheel a spin. It should spin straight through the fork (front) and chainstays/seatstays (rear), and not contact the brake pads. • Lift your bicycle and hit each tire with a solid blow. The wheel should not come off, be loose, or move from side to side.
- Page 44 : Never ride a tire inflated damage. Contact your local authorized below the minimum pressure marked on Electra retailer for help. the tire’s sidewall. Tire pressure below the minimum may cause a flat tire and/or the □ Check the saddle and passenger handle...
- Page 45 □ □ Check the brakes Check reflectors, lights, and accessories • While standing still, make sure you can apply full braking force without the • Check that all reflectors are clean. brake lever touching the handlebar. • Make sure wheel reflectors are If the lever touches, your brakes may positioned parallel with the wheel rims.
- Page 46 Pre-ride checklist □ Check your battery and e-system • Check that your battery is securely attached to the mounting plate and fully charged, and your remote, and e-bike assist system are functioning properly. (See the E-system quick start chapter for more information). □...
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Page 47: Basic Riding Technique
If you want more cause the front wheel to slide out from or less braking power without modifying under you. This will decrease your control the brake system, consult your local and cause you to fall. authorized Electra retailer. -
Page 48: Shifting Gears
Shifting gears The front brake provides more stopping power than the rear, so do not use it too The gears on your e-bike allow you to forcefully or too abruptly. Gradually add pedal comfortably in different conditions pressure to both brakes until you slow to —... -
Page 49: Turning And Handling
Pedaling To prevent dropping or jamming the chain or missing a gear, do not shift gears when Your bike is equipped with flat pedals. They you ride over bumps. don’t require special footwear, and your feet are free to move on and off the pedals. Turning and handling Carrying a passenger or cargo will change the way your e-bike handles. -
Page 50: Maintenance
CHAPTER 4 Maintenance Keep your e-bike running like new ........4-1 Inspection .................4-2 Check the fasteners ............4-2 Handlebar and grips............4-3 Frame and fork ..............4-3 Tires ...................4-4 Wheels ................4-6 Brakes ................4-6 Handle with care ..............4-6 Pedals ................4-6 Crank .................4-6 Chain .................4-7 Cables ................4-7 Fenders ................4-7 Five fixes every rider should know ........ -
Page 51: Keep Your E-Bike Running Like New
Before each ride, perform an inspection accident and possible injury, it’s critical as outlined in Before every ride on page that you have your local authorized Electra 3-3. retailer perform any repair or maintenance not specifically described in this manual. -
Page 52: Inspection
Inspection Periodically inspect your e-bike for damage and wear. If your inspection shows your e-bike needs maintenance, contact your local authorized Electra retailer for service. The torque specification is often written Check the fasteners on or near the bolt or part. If a part does... -
Page 53: Handlebar And Grips
If plugged so no portion of the handlebar you find any, contact your local authorized end is exposed. Locking grips must be Electra retailer before riding the bicycle. properly tightened to avoid movement. WARNING : Improperly secured... -
Page 54: Tires
: Inadequate tire clear- The diameter and width of the original ance that results in contact between the equipment wheels and tires on your Ponto tire and any part of the e-bike can result in Go! have been selected to ensure they... - Page 55 Tires that are marked as being the same size may have different widths when installed, properly inflated and mounted on your e-bike. Always verify your tire clearance with the tires mounted and fully inflated even if the replacement tires are marked as being the same size as the tires that are being replaced.
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Page 56: Wheels
Wiggle the pedals to make sure they’re noise, your bearings may need attention. secure on the crank arms. Rotate the Only your local authorized Electra retailer pedals on the crank arm. If the pedals should adjust bearings. don’t rotate smoothly, see your local... -
Page 57: Chain
Electra retailer for service. the tire causing an abrupt stop. Fenders If you are re-installing a fender, you must coat all mounting bolt threads with new Loctite Blue 242 adhesive (or similar) with each installation. For fender installation instructions, see the Ponto... -
Page 58: Five Fixes Every Rider Should Know
Five fixes every rider should know 1. Check your tires Properly inflated tires make for an enjoyable ride. Checking your tires for inflation and wear is your first step to improve your e-bike’s performance. Check your tire pressure Use a tire gauge, or a pump equipped with a gauge, to check your tire pressure. -
Page 59: Wash Your E-Bike
2. Wash your e-bike It just feels better to ride a clean e-bike. • Clean your e-bike with water or mild Not only does it look good, it will also add detergent and a non-abrasive sponge if to the life of the e-bike. Constant attention your bicycle is very dirty. -
Page 60: Degrease And Lube Your Chain
3. Degrease and lube your chain Proper lubrication will keep your chain running smoothly and quietly and will prolong the life of your chain. We recommend you clean (degrease) the chain prior to lubrication. Degrease Lubricate It’s a dirty job so leave your dress clothes Use a bicycle-specific chain lubricant. -
Page 61: Remove And Replace Your Wheels
4. Remove and replace your wheels NOTE: Be careful not to press a brake lever after removing a wheel. This may close the brake pads making it difficult for the rotor to go back inside the pads. Front wheel Tools you need: •... - Page 62 Rear wheel Tools you need: • Padding, such as a folded large towel, • Socket wrench with 17mm socket to protect the handlebar and passenger • 3mm hex key or bit handle • At least one zip tie • Gloves (optional) •...
- Page 63 Drive side Remove the guard. Remove the axle cap and axle nut. Remove the Use one hand to rotate the derailleur down washer. and toward the back of the e-bike to create slack in the chain, and use the other hand to lift the wheel to remove it.
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Page 64: Remove And Replace Your Tires
5. Remove and replace your tires Only use tubes and tires specified for the Ponto Go! Visit electrabike.com or your local authorized Electra retailer. Remove 1. Deflate the inner tube and remove the valve nut. 2. Loosen the tire from the rim. - Page 65 Get to know your local authorized Electra retailer The best way to ensure many happy hours of trouble-free cycling is to build a relationship with your favorite local authorized Electra retailer. Professional mechanics The ultimate resource Service staff at your shop will keep your...
- Page 66 Electra Headquarters North America Electra Bicycle Company 364 2nd Street, Suite 140 Encinitas, CA 92024 Customer Service 800-261-1644 customercare@electrabike.com electrabike.com © 2025 Electra Bicycle Company | Rev 4...
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