Canon imageClass LBP214DW Service Manual
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Canon imageClass LBP214DW Service Manual

Canon imageClass LBP214DW Service Manual

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Service Guide
For Authorized Service Facilities

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Summary of Contents for Canon imageClass LBP214DW

  • Page 1 Service Guide For Authorized Service Facilities...

  • Page 2: Revision History

    Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS LBP214dw. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    LBP214dw Service Guide for Authorized Service Facilities Contents Product Overview ---------------------------------------------------------------------------------------------- 1 Product Configuration, Box Contents, and Monthly Print Volume --------------------------- 2 A. Configuration and eCarePAKs ----------------------------------------------------------------------------------- 2 B. Box Contents ----------------------------------------------------------------------------------------------------------- 3 C. Monthly Print Volume ------------------------------------------------------------------------------------------------ 4 III.
  • Page 5 LBP214dw Service Guide for Authorized Service Facilities Warranty Procedures --------------------------------------------------------------------------------------- 22 A. Warranty Service Claim Guidelines --------------------------------------------------------------------------- 23 B. Warranty Compensation Procedures ------------------------------------------------------------------------- 24 1. Adding a New Technician -------------------------------------------------------------------------------------- 25 2. Submit a Warranty Claim--------------------------------------------------------------------------------------- 27 3. Parts Return-------------------------------------------------------------------------------------------------------- 29 Parts Support -------------------------------------------------------------------------------------------------- 31 A.

  • Page 6: Product Overview

    LBP214dw Service Guide for Authorized Service Facilities Product Overview The Canon imageCLASS LBP214dw is a compact, B&W (Black-and-White), wireless laser printer. This model also brings the following capabilities to users: • Copy and print speeds of up to 40 ppm (pages-per-minute) using 1-sided LTR (letter-sized) paper.

  • Page 7: Product Configuration, Box Contents, And Monthly Print Volume

    LBP214dw Service Guide for Authorized Service Facilities Product Configuration, Box Contents, and Monthly Print Volume A. Configuration and eCarePAKs Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com...

  • Page 8: Box Contents

    3 Item numbers and part numbers are subject to change without notice. Table 2 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 16.

  • Page 9: Monthly Print Volume

    LBP214dw Service Guide for Authorized Service Facilities C. Monthly Print Volume The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality.

  • Page 10: Service Authorization

    Authorized Service Facility Support Center site. B. Certification The successful completion of the imageCLASS LBP214dw o n l i n e t r a i n i n g course i s required to sell and service this product. Certification includes the following models: •...

  • Page 11: Course Format

    LBP214dw Service Guide for Authorized Service Facilities E. Course Format The imageCLASS LBP214dw online training course is a self-paced course. It details the features, specifications, and servicing procedures for the machines in the imageCLASS LBP214dw. Learners should download the following resources to have as a reference while taking this course: •...

  • Page 12: Servicing Notes

    Servicing Notes A. Power and Plug Requirements The imageCLASS LBP214dw device requires a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.

  • Page 13: Installation Space Requirements

    LBP214dw are shown below. Always ensure that there is enough space for the service and operation of the device. Table 5 — imageCLASS LBP214dw Main Unit Installation Space Requirements C. Estimated Installation Time The estimated length of time needed to unpack and install the machine is approximately 4 minutes (based on one (1) person).

  • Page 14: Remote Support Services

    LBP214dw Service Guide for Authorized Service Facilities D. Remote Support Services Remote support services are systems, tools, and best practices that Canon USA provides to resellers. These services help maximize efficiency, avoid unnecessary site visits, and prepare a reseller to provide the necessary information for a site visit.

  • Page 15: Firmware Upgrade

    1. Upgrading with the UST Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: •...

  • Page 16: Service Support Tools

    LBP214dw Service Guide for Authorized Service Facilities F. Service Support Tools The only tools required for servicing the imageCLASS LBP214dw are part of the technician’s standard tool set. No special tools are required. The solvent in the table below should also be carried to ensure the imageCLASS LBP214dw is serviced properly.

  • Page 17: Consumable Parts

    The imageCLASS LBP214dw and accessories do not have consumable parts. J. Soft Counters The imageCLASS LBP214dw uses soft counters to track its functional print use. The table below indicates the default counter configurations of the imageCLASS LBP214dw that are displayed on the Check Counter screen.

  • Page 18: Limited Warranty And Technical Support

    Limited Warranty and Technical Support A. Limited Warranty Conditions The warranty for the Canon imageCLASS LBP214dw is effective for a period of one (1) year following the delivery of the machine to the original purchaser. Carry-In Service and Exchange Service are included.

  • Page 19: Carry-In Service

    • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays.

  • Page 20: Internet Support

    LBP214dw Service Guide for Authorized Service Facilities 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://usa.canon.com/support. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and AS locations is also available on the consumer Web site.

  • Page 21: Ecarepak Extended Service Plan

    4 years. The eCarePAK Extended Service Plan enables the customer to extend the service coverage on their Canon product beyond the three (3) year limited warranty. It provides the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.

  • Page 22: Authorized Service Facility Program

    • The ASF must have an established line of credit with Canon USA to facilitate the purchase of spare parts, training programs, and other service materials, as required, to support the customer base properly.

  • Page 23: Asf Technical Support Offerings

    ASF Technical Support Offerings A. ASF Support ASFs can contact the Canon Help Desk at CITS Monday through Friday, 8 A.M. to 8 P.M. EST, except for holidays at 1-866-702-2666. Before contacting CITS, a technician must exhaust all other resources including the...
  • Page 24 LBP214dw Service Guide for Authorized Service Facilities Figure 2 — Authorized Service Facility Login imageCLASS LBP214 Service Guide for Authorized Service Facilities March 2018 Page 19...
  • Page 25 LBP214dw Service Guide for Authorized Service Facilities Figure 3 — Authorized Service Facility Support Center imageCLASS LBP214 Service Guide for Authorized Service Facilities March 2018 Page 20...

  • Page 26: Call Escalation Procedure

    C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS LBP214dw ASFs. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call.

  • Page 27: Warranty Procedures

    Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more must be returned to Canon Virginia, Inc. along with a print out of the ECP warranty claim form. Warranty parts claimed and submitted with a value of $95.00 or more are put on hold with a status of “Pending Receive”...

  • Page 28: Warranty Service Claim Guidelines

    LBP214dw Service Guide for Authorized Service Facilities A. Warranty Service Claim Guidelines The table below describes the guidelines used to determine whether a warranty claim is valid. If a claim does not meet the guidelines for warranty compensation, the customer should be charged for the repair.

  • Page 29: Warranty Compensation Procedures

    Canon USA limited warranty. To receive warranty compensation during the warranty period, the customer’s product serial number is required. Parts costing $95.00 or more must be returned to Canon Virginia, Inc. as directed through the ECP system. ECP can be accessed through the Authorized Service Facility Support Center’s Web site (www.support.cusa.canon.com) in...

  • Page 30: Adding A New Technician

    LBP214dw Service Guide for Authorized Service Facilities To access the ECP Claims Processing Center, click on the “ECP BISG Division” link. Figure 6 — ECP Access Link 1. Adding a New Technician Before an ASF can submit a new claim, a technician must be added to the Technician List.
  • Page 31 LBP214dw Service Guide for Authorized Service Facilities Click “Add New”, enter the technician’s information, and then click “Submit”. Figure 8 — ECP ASF Tab – Technician List Figure 9 — ECP ASF Tab - Add Technician Information imageCLASS LBP214 Service Guide for Authorized Service Facilities...

  • Page 32: Submit A Warranty Claim

    LBP214dw Service Guide for Authorized Service Facilities 2. Submit a Warranty Claim To open a new warranty claim, select “Open New Claim” from the “Claims” tab at the top of the ECP home page. Select your ASF location, and the screen self-populates with your company’s name.
  • Page 33 LBP214dw Service Guide for Authorized Service Facilities Figure 11 — ECP - Open New Claim Screen imageCLASS LBP214 Service Guide for Authorized Service Facilities March 2018 Page 28...

  • Page 34: Parts Return

    “Credit” is selected, the ASF receives a credit to their account that can be used to purchase other parts in the future. If “Replenish” is selected, then Canon ships the parts listed free of charge to the ASF. Figure 12 — ECP – Submit Parts Compensation...
  • Page 35 933 Achievement Way Newport News, VA 23606 Note: For defective parts over $95.00 that must be returned, Canon USA will reimburse the ASF $7.50 for the shipping costs to Canon Virginia, Inc. imageCLASS LBP214 Service Guide for Authorized Service Facilities March 2018...

  • Page 36: Parts Support

    If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab.

  • Page 37: Parts Order Desk

    The CNA Web site is accessible 24 hours a day, and 7 days a week. 2. Parts Order Desk ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The ASF is responsible for all shipping costs related to their order.

  • Page 38: Parts Order Entry

    Parts Information link. Downloadable files by model and product are also available under the Parts Information link. Note: ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. D. Parts Discontinuation Schedule Information Parts discontinuation information is available on the CNA Web site under the Parts/Supply Discontinuation link.

  • Page 39: Order/Invoice Inquiry

    Note: New Accounts are not available on the CNA Web site. ASFs without access to the CNA Web site should contact the Canon Parts Order Desk at 1-866-481-2569 for order and invoice inquiries.

  • Page 40: Appendix

    LBP214dw Service Guide for Authorized Service Facilities Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 10 — imageCLASS LBP214dw Main Unit and Print Specifications Description Item imageCLASS LBP214dw Printer Type...
  • Page 41 LBP214dw Service Guide for Authorized Service Facilities imageCLASS LBP214dw Main Unit and Print Specifications Continued Description Item imageCLASS LBP214dw Power Requirements 120V – 127V AC, 60 Hz, 6.5 A Plug NEMA 5-15 Approximately 1,300 W w/o Accessories Maximum Approximately 1,320 W w/Accessories...
  • Page 42 LBP214dw Service Guide for Authorized Service Facilities Table 12 — Paper Handling Specifications Item Description Cassette: 250 sheet capacity Paper Source/Capacity Multi-Purpose Tray: 100 sheet capacity Paper Output Approximately 65 sheets Cassette Approximately 14 to 32 lb bond (52 to 120 g/m...
  • Page 43 LBP214dw Service Guide for Authorized Service Facilities Table 13 — Connectivity and Software Specifications Item Description • USB 2.0 High-Speed (A USB cable is not included.) • 10BASE-T/100BASE-TX/1000BASE-T Ethernet (Network) Standard Interfaces • IEEE 802.11 b/g/n • Wireless Direct Connection...

  • Page 44: Warranty

    LBP214dw Service Guide for Authorized Service Facilities B. Warranty 1. imageCLASS Exchange/Carry-in Limited Warranty imageCLASS LBP214 Service Guide for Authorized Service Facilities March 2018 Page 39...

  • Page 45: Canon Toner Cartridge Limited Warranty

    LBP214dw Service Guide for Authorized Service Facilities 2. Canon Toner Cartridge Limited Warranty imageCLASS LBP214 Service Guide for Authorized Service Facilities March 2018 Page 40...

  • Page 46: List Of Tables

    Table 2 — eCarePAKs ......................3 Table 3 — Maximum Monthly Print Volume ................4 Table 4 — Power and Plug Requirements ................7 Table 5 — imageCLASS LBP214dw Main Unit Installation Space Requirements .....8 Table 6 — Solvent ........................11 Table 7 — Main Unit Consumables List.................11 Table 8 —...

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