Sony Ericsson W710 Troubleshooting Manual
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Sony Ericsson W710 Troubleshooting Manual

Sony Ericsson W710 Troubleshooting Manual

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Trouble Shooting Guide, Mechanical
Applicable for W710 and Z710
Contents
1
General ................................................................................................................................. 2
2
Power Problems.................................................................................................................... 3
3
Network/Signal Problems...................................................................................................... 4
4
Audio Problems..................................................................................................................... 5
5
Key Problems........................................................................................................................ 8
6
Display Problems ................................................................................................................ 11
7
Illumination Problems.......................................................................................................... 14
8
Alert Problems..................................................................................................................... 17
9
Charging/Capacity Problems .............................................................................................. 19
10
Camera Problems ............................................................................................................... 20
11
IR Problems ........................................................................................................................ 21
4/000 21-1/FEA 209 544/601 B
©
Sony Ericsson Mobile Communications AB
Microphone: ................................................................................................................... 5
Receiver:........................................................................................................................ 5
Rear Speaker:................................................................................................................ 6
Keypad:.......................................................................................................................... 8
Navigation Key:.............................................................................................................. 8
Volume key: ................................................................................................................... 8
Camera key ................................................................................................................... 8
Phone Lock Key............................................................................................................. 9
Play/Stop Key ................................................................................................................ 9
Menu/Toggle Key........................................................................................................... 9
"Next" Key.................................................................................................................... 10
"Previous" Key ............................................................................................................. 10
Keypad Illumination: The entire keypad will not illuminate ......................................... 14
Navigation Key Illumination: ........................................................................................ 14
Display Illumination:..................................................................................................... 15
Vibrator: ....................................................................................................................... 17
Rear speaker: .............................................................................................................. 18
Trouble Shooting Guide, Mechanical

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Summary of Contents for Sony Ericsson W710

  • Page 1: Table Of Contents

    Trouble Shooting Guide, Mechanical Trouble Shooting Guide, Mechanical Applicable for W710 and Z710 Contents General ..........................2 Power Problems........................3 Network/Signal Problems...................... 4 Audio Problems........................5 Microphone: ........................5 Receiver:........................5 Rear Speaker:........................ 6 Key Problems........................8 Keypad:.......................... 8 Navigation Key:......................8 Volume key: ........................

  • Page 2: General

    If all of the repair actions listed in this document for addressing a problem have been performed and a unit still is not working, handle the unit according to your local company directives 4/000 21-1/FEA 209 544/601 B 2(23) © Sony Ericsson Mobile Communications AB...

  • Page 3: Power Problems

    If the issue has not been resolved! • Replace the keypad and the dome array If the issue is still not resolved! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 3(23) © Sony Ericsson Mobile Communications AB...

  • Page 4: Network/Signal Problems

    If the issue has not been resolved ! • Replace the rear speaker box • If the issue is still not resolved! Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 4(23) © Sony Ericsson Mobile Communications AB...

  • Page 5: Audio Problems

    Inspect the receiver’s contact pads • If dirty - Clean on the flip flex assembly • If damaged – Replace the flip flex assembly 4/000 21-1/FEA 209 544/601 B 5(23) © Sony Ericsson Mobile Communications AB...

  • Page 6: Rear Speaker

    No sound or poor external port is clogged door as necessary quality sound • Inspect the rear speaker cloth If dirty or damaged - Replace the rear speaker cloth 4/000 21-1/FEA 209 544/601 B 6(23) © Sony Ericsson Mobile Communications AB...
  • Page 7 If the issue has not been resolved ! • Replace rear speaker assembly, if it has not already been replaced • If the issue is still not resolved! Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 7(23) © Sony Ericsson Mobile Communications AB...

  • Page 8: Key Problems

    • If the issue has not been resolved ! Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 8(23) © Sony Ericsson Mobile Communications AB...

  • Page 9: Phone Lock Key

    Perform the following ! Replace the outer flip cover and the flip flex assembly If the issue has not been resolved! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 9(23) © Sony Ericsson Mobile Communications AB...

  • Page 10: Next" Key

    Perform the following ! Replace the outer flip cover and the flip flex assembly • If the issue has not been resolved! Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 10(23) © Sony Ericsson Mobile Communications AB...

  • Page 11: Display Problems

    – Send to an electrical repair location • Inspect whether the main flex If improperly connected - Reestablish assembly is properly connected to proper connection the display assembly 4/000 21-1/FEA 209 544/601 B 11(23) © Sony Ericsson Mobile Communications AB...
  • Page 12 If the issue is still not resolved ! • Replace the main flex assembly if it has not been replaced If the issue is still not resolved ! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 12(23) © Sony Ericsson Mobile Communications AB...
  • Page 13 If the issue is still not resolved ! Replace the main flex assembly • If the issue is still not resolved ! Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 13(23) © Sony Ericsson Mobile Communications AB...

  • Page 14: Illumination Problems

    Send to an electrical repair location Illumination: A portion of the keypad does not illuminate Navigation Key Perform the following action ! • Send to an electrical repair location Illumination: 4/000 21-1/FEA 209 544/601 B 14(23) © Sony Ericsson Mobile Communications AB...
  • Page 15 – Send to an electrical repair location Inspect whether the main flex • If improperly connected - Reestablish assembly is properly connected to proper connection the display assembly 4/000 21-1/FEA 209 544/601 B 15(23) © Sony Ericsson Mobile Communications AB...

  • Page 16: Display Illumination

    If the issue is still not resolved ! • Replace the main flex assembly If the issue is still not resolved ! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 16(23) © Sony Ericsson Mobile Communications AB...

  • Page 17: Alert Problems

    Replace the vibrator • Perform the following action ! Replace the flip flex assembly • If the issue is still not resolved ! Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 17(23) © Sony Ericsson Mobile Communications AB...

  • Page 18: Rear Speaker

    If the issue has not been resolved ! Replace the rear speaker assembly if it has not been replaced If the issue is still not resolved ! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 18(23) © Sony Ericsson Mobile Communications AB...

  • Page 19: Charging/Capacity Problems

    If the issue has not been resolved ! • Replace the system connector If the issue is still not resolved ! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 19(23) © Sony Ericsson Mobile Communications AB...

  • Page 20: Camera Problems

    Perform the following action ! • Replace camera module and main an image flex assembly If the issue is still not resolved ! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 20(23) © Sony Ericsson Mobile Communications AB...

  • Page 21: Ir Problems

    SIM is being used If the issue has not been resolved ! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 21(23) © Sony Ericsson Mobile Communications AB...

  • Page 22: Direct Connection Communication Problems

    Perform the following action ! • Replace the system connector transferring data using a Bluetooth connection If the issue has not been resolved ! • Escalate to an electrical repair level 4/000 21-1/FEA 209 544/601 B 22(23) © Sony Ericsson Mobile Communications AB...

  • Page 23: Hands-Free Problems

    06 – October 26 Added a statement to the “If one of the displays is not fuctioning” section that if the outer display is not working to first check the external contrast setting for the outer display. 4/000 21-1/FEA 209 544/601 B 23(23) © Sony Ericsson Mobile Communications AB...

This manual is also suitable for:

Z710

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