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Canon imageRUNNER ADVANCE C256i III Faq Manual
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Canon imageRUNNER ADVANCE C256i III Faq Manual

Canon imageRUNNER ADVANCE C256i III Faq Manual

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FAQ Guide
Please read "Important Safety Instructions" before
operating this product.
P.38
After you finish reading this guide, store it in a safe place for
future reference.
The information in this document is subject to change
without notice.
canon.com/oip-manual
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Summary of Contents for Canon imageRUNNER ADVANCE C256i III

  • Page 1 Please read "Important Safety Instructions" before operating this product. P.38 After you finish reading this guide, store it in a safe place for future reference. The information in this document is subject to change without notice. canon.com/oip-manual What is Your Question?
  • Page 2 Contents What's Your Problem? The Machine Does Not If Paper Jams Occur P.18 Operate Check the Following First ....4 Paper Jams Occur ......18 Paper Jams Occur Frequently .
  • Page 3 Canceling Copy/ Printing Results Are P.28 P.14 Print Jobs Not Satisfactory Installing the P.29 Printer Driver P.30 Images Are Shifted/Slanted ....14 Replacement Parts Irregularities Appear in Images/Images Are Faint .
  • Page 4 The Machine Does Not Operate Check the Following First Check Check Is a message displayed on the touch Is the main power indicator Off? panel display? If the main power indicator does not light when you turn the main power ON, check the power plug.
  • Page 5 The Machine Does Not Respond to the Computer Solution Solution Restart the machine. Set the IP address again. Setting the IP address Press the main power switch to turn off the machine. User's Guide 0YAS-00K CAUTION! Note that turning OFF the machine deletes the data that is waiting to be processed.
  • Page 6 How to Load Paper Loading Paper in the Paper Drawer • When loading paper of a size larger than 298.5 mm, remove the A5/A6 Attachment from inside the paper drawer. When loading paper of 298.5 mm or smaller in size, place the A5/A6 Attachment back into the dedicated storing space inside the paper drawer.
  • Page 7 For available paper, see the following. 0YAS-0KU Hardware Specifications P.43 How to use the search number When You Have Loaded a Different Type of Paper than the Preset One To change the paper size series 1. Attach or remove the A4 Feeder Attachments depending on the size Press series of the paper to load.
  • Page 8 How to Load Paper Loading Paper in the Multi- Purpose Tray Select the paper size. Press Adjust the position of the paper guides. If the paper type setting does not match the paper you have loaded Change the setting manually. Tray extension Align the paper guides to the paper...
  • Page 9 For available paper, see the following. 0YAS-0KU Hardware Specifications P.43 How to use the search number When you have loaded custom size paper Specifying custom size paper User's Guide 0YAS-02F P.43 How to use the search number Printing on the back side of printed paper 1.
  • Page 10 How to Load Paper Loading Paper with Printed Logos Refer to the table below to load paper with printed logos. Example: When printing on A4 size paper Orientation Printing result Paper Drawer Multi-Purpose Tray Logo Paper Multi-Purpose Tray Paper Drawer Co.
  • Page 11 Loading Envelopes CAUTION! • Envelopes can only be loaded in the multi-purpose tray or the standard paper drawer. • Do not use envelopes that have glue attached to their flaps, as the glue may melt due to the heat and pressure of the fixing unit.
  • Page 12 How to Load Paper When loading envelopes in the multi- When loading envelopes in the paper purpose tray drawer Check the orientation of the stack of envelopes, Attach the Envelope Feeder Attachment to the and load it in the multi-purpose tray. paper drawer.
  • Page 13 Load the envelopes. Press [OK] CAUTION! Press [Close] When loading envelopes, make sure that the height of the envelope stack does not exceed the height limit mark. The front side of the envelopes face up Paper Envelope ISO-C5 Insert the paper drawer into the machine. Press Press [Preferences] [Paper Settings] [Paper...
  • Page 14 Printing Results Are Not Satisfactory Irregularities Appear in Images Are Shifted/Slanted Images/Images Are Faint Solution Solution Adjust the paper guides. The paper may have absorbed moisture. Replace it with paper that has not absorbed moisture. Solution Perform gradation adjustment. Press Adjust the guide exactly.
  • Page 15 Black Streaks Appear in Images Clean the lower side white plate and thin and Solution Solution long glass area using the supplied glass-cleaning sheet. Clean the document feed scanning areas. Turn OFF the machine, and unplug the power plug from the AC power outlet. Open the feeder cover, and wipe the roller with a damp, well wrung-out cloth.
  • Page 16 Printing Results Are Not Satisfactory White Streaks/Color Streaks Appear in Images Insert the cleaning stick in until it hits the Solution bottom of the hole, and gently move it back and forth. Cleaning the dust-proof glass. CAUTION! Turn the power OFF, and remove the power plug from the power outlet.
  • Page 17 Bleed-through Occurs Solution Set the type of original properly. If bleed-through is observed with the copy result, setting the type of original can improve the Press problem, giving a neat copy. Press [Copy(Prevent Bleed-Thru)] on the Home screen. Press [OK]. Press [Yes].
  • Page 18 If Paper Jams Occur Paper Jams Occur If paper jams occur, a screen like the following appears on the touch panel display. Follow the instructions in the screen to remove the jammed paper. Remedy Paper jam locations Use these buttons and bar to operate the video. P O I N T The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed correctly.
  • Page 19 Paper Jams Occur Frequently Solution Solution Adjust the paper guides. Check the paper type setting. Press Press Adjust the guide exactly. Multi-purpose tray If the paper type setting does not match the loaded paper, change the setting. • For paper drawer •...
  • Page 20 Loading Paper or Paper Settings Cannot Be Done Successfully Paper Is Not Fed • Solution Remove the excess amount of paper. Make sure that the paper stack does not Open the paper source to check whether exceed the load limit line ( paper has been loaded properly.
  • Page 21 If the "Load paper." Message Is Displayed Solution Solution Replenish paper. Check the paper type setting. Press Press If the paper source is vacant, replenish paper. Solution Adjust the paper guides. If the paper type setting does not match the loaded paper, change the setting.
  • Page 22 Loading Paper or Paper Settings Cannot Be Done Successfully Printing Cannot Be Performed Printing Cannot Be Performed on the Expected Side of Paper with the Expected Size Solution Solution Load paper in the correct orientation Make sure that the paper size setting and with the correct side face up/ matches the size of the loaded paper.
  • Page 23 In Two-Sided Printing, the Print Direction Differs between the Front and Back Sides of the Paper Solution Make settings for two-sided printing. In the application's print setting screen, select the print direction. In the [Printing Preferences] screen of the driver, set [Orientation] for the direction selected in step 1.
  • Page 24 Scan/Fax Cannot Be Performed Successfully If You Cannot Send Documents Stopping Scanning/Faxing to a Server Using [Scan and Send] To stop the paper feed Solution Check the server information. If you have updated something including the login password for the server (computer), change the information registered to the address book/one- touch buttons.
  • Page 25 Scanned Documents Cannot Be E-Mailed Solution Solution Check the information of the If e-mailing of documents is destination. not possible at all, make correct communication settings for the SMTP/ If any update has been done, change the DNS server. For the setting procedures, information registered to the address book/one- see the User's Guide.
  • Page 26 Scan/Fax Cannot Be Performed Successfully If You Cannot Send/Forward Faxes If no faxes can be sent If you cannot forward faxes Check if the telephone line is not connected to a Check the information of the forwarding wrong location. destination registered to the address book/one- touch buttons.
  • Page 27 If You Cannot Receive Faxes If you are using an optical line or IP Solution telephone line Delete unnecessary documents in the Communication errors may occur depending on memory to increase the free space. the line quality. For more information, contact your telephone carrier.
  • Page 28 Canceling Copy/Print Jobs Canceling a Copy Job Canceling a Print Job To stop the paper feed For Windows OS In the computer screen, double-click the printer icon. Press P O I N T You can also stop the paper feed by pressing on the control panel.
  • Page 29 P O I N T For details of printer driver installation, see the Driver Installation Guide. The Guide can be downloaded from, or viewed on, the Canon website (http://www.canon.com/). Downloading from the Canon website You can download the latest printer driver from the Canon website (http://www.canon.com/).
  • Page 30 Example: Toner cartridge * This is an item number identifying a Canon genuine consumables. For high quality printouts, we recommend that you use Canon genuine consumables.
  • Page 31 [Be careful of counterfeit toners] Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner.
  • Page 32 An Error Screen is Displayed If the "Contact your service An Error Message Is Displayed representative" Message Is Displayed If an error occurs during scanning or printing or When the machine ceases to operate normally if a problem occurs with network connection or due to a trouble, a message appears, asking you setting, a message is displayed on the touch panel to contact the service representative.
  • Page 33 When the [Limited Functions Mode] button is displayed You can use the machine with part of functions restricted even before the problem is resolved. Press Press [Yes] to restart the machine. The machine enters the limited functions mode. When the problem is resolved, the [Call service representative.] message disappears in the screen at the bottom left.
  • Page 34 Illustrated Index You can easily identify the name of a part and find the page where that part is described. * The illustrations assume that the machine is equipped with the Cassette Feeding Unit-AK Main Unit Cassette Feeding Unit-AK Paper size label Attach the paper size label so that it aligns with the cassette number indicator horizontally.
  • Page 35 Power switch Multi-purpose tray Tray extension Paper guides Paper drawer Paper guides Envelope Feeder Attachment (only usable in P.12 the standard paper drawer) A5/A6 Attachment (only usable in the standard paper drawer)
  • Page 36 Illustrated Index Control Panel Login user name Timeline The user name that is currently logged in is Displays a log for settings specified in Copy/ Scan and Send. displayed. Status Monitor key P.19 Home key P.17 Press to check the status of a job or cancel a Press to display the Home screen.
  • Page 37 Energy Saver key When the Error indicator maintains a steady red light, Press to set or cancel the Sleep mode. contact your local authorized Canon dealer. • Lights when the machine enters Sleep Main Power indicator mode. • Turns off when the machine exits Sleep Lights when the power is turned ON.
  • Page 38 Do not install in the following locations properly when used at high altitudes of about this manual. Canon will not be responsible for any Doing so may result in damage to the machine. 3,000 meters above sea level, or higher.
  • Page 39 • AC power outlet and contact an authorized where stapling is performed (near the rollers), Canon dealer if the machine makes an unusual especially pay careful attention to the sharp noise, emits an unusual smell, or emits smoke staples, as this may result in personal injury.
  • Page 40 EMC requirements of EC Directive burns. Do not touch any part of the machine • CANON INC. MAKES NO WARRANTY OF ANY This equipment conforms with the essential EMC that is not indicated in the manual. KIND WITH REGARD TO THIS MATERIAL, EITHER requirements of EC Directive.
  • Page 41 Other product and company names herein may be the trademarks of their respective owners. Third Party Software This Canon product (the “PRODUCT”) includes third-party software modules. Use and distribution of these software modules, including any updates of such software modules (collectively, the “SOFTWARE”) are subject to license conditions (1)
  • Page 43 You Can Consult the User's Guide! The User's Guide describes all functions of the machine. Opening the User's Guide Search by "Contents" 1. Display the online manual website canon.com/oip-manual 2. Select the appropriate user's guide [imageRUNNER ADVANCE] [Color] Select this machine Search by "Search"...
  • Page 44 Building A, The Park Estate, 5 Talavera Road, 146-8501, Japan Macquarie Park, NSW 2113, Australia CANON U.S.A., INC. CANON CHINA CO., LTD One Canon Park, Melville, NY 11747, U.S.A. 2F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China CANON CANADA INC. CANON SINGAPORE PTE. LTD.

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