Page 1 HUAWEI G8 & G7 Plus Smartphone Basic FAQs Author Handsets Documentation Dept Date September 2015 HUAWEI TECHNOLOGIES CO., LTD.
Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
Page 3 Version Changed By Change Description Date V1.0 Handsets First release. 2015-09-02 Documentation Dept August 2015 INTERNAL...
Page 4 1.29 Why can't I charge my phone after I connect it to a computer? ................33 1.30 Can I use a Huawei charger in other countries? ......................34 1.31 Can I use a charger of other brands to charge my phone? ..................34...
Page 5 1.32 Will my battery's lifespan be affected if I play my phone while charging it? ............34 2 Hardware and appearance ......................35 2.1 SIM card and appearance ............................35 2.1.1 Why does my phone read the contacts from the SIM card slowly? ................. 35 2.1.2 Why can't I insert a non-standard SIM card into my phone? ...................
Page 6 3 System functions and settings ....................53 3.1 What can I do if I can't find English words in my words in Huawei Swype? ............. 53 3.2 Why aren't there shortcut number buttons on the keyboard of Huawei Swype? ............54 3.3 Does the Text-to-Voice function support Chinese? .....................
Page 7 3.7 What can I do if my phone can't automatically adjust its screen brightness? ............. 55 3.8 What can I do if my phone can't automatically rotate its screen? ................56 3.9 Why does the font size remain unchanged after I set it to large? ................56 3.10 Where can I draw the unlock pattern after I turn on the screen? ................
Page 8 3.49 How do I set the alarm ring times and intervals? ...................... 68 3.50 Which system sounds can be configured on my phone? ................... 69 3.51 How do I enter developer options: ..........................70 3.52 How do I view phone information such as the operating system version? ............... 71 3.53 How do I set an alarm? .............................
Page 9 4.1.12 Why can't I save the videos and songs I have downloaded from third-party applications to the external microSD card? ....................................96 4.1.13 What can I do if the default input method is changed to Huawei Swype after I set a third-party input method as the default one? ................................. 97 4.1.14 Why can't I install or update the applications downloaded from Huawei App Center? .........
Page 10 4.2 System apps ................................98 4.2.1 Why can't I open the camera? ..........................98 4.2.2 Why isn't the camera icon displayed on the home screen? ..................98 4.2.3 Why are only a few FM radio channels available? Why do some FM radio channels have noise? ......99 4.2.4 Why can't I set a third-party input method as the default input method? ..............
Page 11 5 Network and data sharing ....................... 106 5.1 Wi-Fi and Bluetooth ..............................106 5.1.1 What can I do if the Bluetooth headset, Bluetooth car kit, or Bluetooth speaker fails to be searched or connected to my phone?..................................106 5.1.2 Why can't my phone automatically connect to the Bluetooth car kit after the Bluetooth car kit is enabled? ..107 5.1.3 Why can't I listen to music using the Bluetooth headset? ..................
Page 12 5.15 What are the differences between FDD and TDD? ....................128 5.16 Can I use Huawei 4G phones abroad? ........................129 5.17 I can only access 3G networks - why can't I access 4G on my 4G phone? ............. 129 5.18 How can I save my data usage? ..........................
Page 13 5.22 How do I set my phone not to automatically recover the mobile network connection when the Wi-Fi connection is interrupted? ..................................131 5.23 Why can't I transfer files to another Bluetooth device that I've already paired with? ..........131 5.24 How do I view my phone's MAC address? ......................
Page 14 6.1.10 How do I make payment using my SIM card? ..................... 139 6.1.11 How does NFC function transfer files? ........................ 139 6.2 Fingerprint identification ............................139 6.2.1 Why does the fingerprint unlock feature frequently fail to work properly? ............139 6.2.2 Why does it takes a long time to unlock the screen after my phone has been used for a certain period? ....
Page 15 7.2 Why can't I view photos I have taken before after I open the camera by double pressing the volume down button? ......................................148 7.3 Can I disable the shutter sound for snapshots? ......................148 7.4 How do I enable the snapshot function? ........................148 7.5 Why can I only view the current photo after I have set the security lock for my screen?.........
Page 16 7.42 Why do the photos I take with flash on have red eyes or bright spots? ..............156 7.43 Why can't I find the photos I take after I set the default storage location for photos to the external microSD card? ......................................
Page 17 7.81 How do I use the headset provided with my phone to control the music player? ........... 165 7.82 Why can't the photos I take be displayed in full-screen mode? ................165 7.83 What can I do if the photos I take are blurred and dark? ..................165 7.84 How do I adjust the sizes of the photos I take? .......................
Page 18 7.109 Can I edit the watermarks in watermark mode?....................173 7.110 How do I use my camera to scan a QR code? ....................... 173 7.111 How do I shoot better photos using timer mode? ....................173 7.112 How do I make photos clearer? ..........................174 7.113 How do I hide or cancel hiding albums? .......................
Page 19 8.15 Why is the messaging app displayed as Stopped or not the default messaging app? ..........189 8.16 Why can't I receive some SMSs? ..........................189 8.17 Why can't I receive the SMSs pushed by my email? ....................189 8.18 How do I switch over to the handwriting input method when I edit an SMS? ............189 8.19 How can I lock a specific message or delete messages in batch? ................
Page 20 9.12 Why can't I answer or reject phone calls? ....................... 206 9.13 Why don't fields without letters in the initial position appear when I search for contact addresses?...... 206 9.14 When I import contacts, why does the number of contacts decrease? ..............206 9.15 Why are some calls merged and some calls recorded on separate lines in the call log after merging two instances of the same contact? ................................
Page 21 9.52 How can I forward the unreachable calls to another phone number? ..............214 9.53 How do I edit the text message for rejected incoming calls? .................. 214 9.54 How do I delete a favorite contact? ........................214 9.55 How do I remove a contact from the blacklist? ...................... 214 9.56 How do I delete intercepted call and SMS logs? ....................
Page 22 10.24 Why won't my car play music or videos when I connect my phone to a car with a USB cable? ......225 11 Backup, restoration, and update................... 226 11.1 What can I do if my phone automatically powers off or fails to power on after being rooted? ......226 11.2 Why does the online update fail? ..........................
Page 23 12.18 Does the GPS use huge data traffic? ........................238 12.19 How can I reduce the data traffic usage fee when using GPS on my phone? ............238 12.20 What can I do if the GPS information is inaccurate? .................... 238 12.21 How can I strengthen the GPS signals? ........................
Page 24 13.35 How do I update the weather app manually? ......................250 13.36 How do I change the beginning day of a week on the calendar? ................251 13.37 How does my phone display the number of weeks on the calendar? ..............251 13.38 Does my phone support the counting function? ....................
Page 25 Battery and charging 1.1 What is my phone's temperature rise? 1. Your phone meets the international standards and its temperature rise is lower that most products of its class in the industry. 2. If the customer requires specific statistics, explain the standards in detail (the hotline personnel shall not directly describe the statistics to the customer): Based on the EN 60950-1, the maximum temperature for metal is 60 degrees, glass 70 degrees, and plastics 85 degrees for short-term contact;...
Page 26 1.4 What can I do if my phone generates heat when I browse web pages? 1. To reduce heat generated by your phone when you are surfing the Internet, make sure the signal strength occupies at least three bars. 2. Use the native browser to surf the Internet. 3.
Page 27 Go to Settings > Power saving and choose a power saving mode. To properly allocate your phone's battery power, it is recommended that you choose smart power saving mode for normal use and ultra power saving mode when your phone's battery level is low. 2.
Page 28 The figures are for your reference only. The actual screens may vary. 6. Set your phone to be not connected to the Wi-Fi network after the screen is turned off. It is recommended that you turn off Wi-Fi before you turn off the screen. Go to Settings > Wi-Fi >...
Page 29 Two pieces of graphite are provided to assist your phone's heat dissipation. The heat dissipation architecture is carefully designed and tested to bring you the optimal experience. Your phone is also equipped with the Huawei dedicated power saving technology and overheat protection for the circuits.
Page 30 Reinsert the charger to the charging dock and make sure the charger is properly inserted to the charging dock. 4. If the problem persists, take your phone to an authorized Huawei service center. 1.12 Why does it take a long time to charge my phone when it is generating excessive heat? Your phone is provided with the Huawei's unique overheat protection.
Page 31 55 degrees under room temperature. Therefore, it is normal that you feel the charger is overheated, especially if you are temperature-sensitive. If you are not assured, take your charger to an authorized Huawei service center. August 2015...
Page 32 If the customer requires specific statistics, explain the standards in detail (the hotline personnel shall not directly describe the statistics to the customer): Based on the EN 60950-1, the maximum temperature for metal is 60 degrees, glass 70 degrees, and plastics 85 degrees for short-term contact; the maximum temperature for metal is 55 degrees, glass 65 degrees, and plastics 75 degrees for long-term contact.
Page 33 If the problem persists, take your phone with the purchase invoice to an authorized Huawei service center. 1.22 What can I do if my phone fails to be charged?  If the battery power is completely used up, connect your phone to the charger and wait for 5 minutes.
Page 34 1.25 How do I check the ranking of power-intensive applications? Go to Settings > Power saving to check the power consumption details. You can view or close background power-intensive applications and view the ranking of system software and hardware power-intensive applications. 1.26 How long should I charge the battery for the first time? Charge the battery until it's full.
Page 35 1.30 Can I use a Huawei charger in other countries? Huawei chargers have certain requirements for the input voltage, generally 100–240 V and 50–60 Hz. For details, see the instructions on the charger label. If the voltage in the country or region you are in is within that range, you can use the charger without a transformer.
Page 36 SIM card or a nano-SIM card equipped with a card holder. These cards may damage the card tray. 6. If the problem persists, the card tray may be damaged or other problems exist. Take your phone to an authorized Huawei service center. August 2015 INTERNAL...
Page 37 (The standard in the industry is 0.3 mm and the standard for your phone is 0.2 mm.) It is normal that there is a certain gap between the card tray and your phone. If you are not assured, take your phone to an authorized Huawei service center to check whether your phone has a quality problem.
Page 38 A4 paper is 0.1 mm. In this case, the gap complies with the Huawei standard (0.2 mm). If the two pieces of A4 paper can be inserted into the gap, take your phone to an authorized Huawei service center and check whether there is a quality problem.
Page 39 2. If the eject tool can't push the card tray out, try harder. If the card tray still can't pop out, take your phone to an authorized Huawei service center. 3. If you can't take out the card tray after it pops out, take your phone to an authorized Huawei service center.
Page 40 Don't use toothpicks or other breakable tools. 2. To prevent non-standard tools from damaging the internal components of your phone, it is recommended that you buy a standard eject tool from an authorized Huawei service center as soon as possible.
Page 41 Some apps may contain viruses that consume more service charges or traffic. You are suggested to download apps from Huawei App Center. 2. If the problem persists after you uninstall the apps in question, back up the data in your phone and restore the factory settings.
Page 42 2.2.3 Why can't my screen respond properly when I swipe on the screen to unlock it? If this happens when your phone is in your pocket and a call comes in, it is normal that the touchscreen malfunctions. Press the power button to turn on the screen and then unlock your screen.
Page 43 The figures are for your reference only. The actual screens may vary. If you think that the screen color temperature is too cool or warm, go to Settings > Display > Color temperature, deselect Default, and drag the slider to adjust the color temperature. The figures are for your reference only.
Page 44 If water has entered your phone, you can't simply return your phone. The non-warranty maintenance is recommended. If no water has entered your phone, take your phone to an authorized Huawei service center. 2.2.10 What can I do if my screen looks a little yellow? To address this problem: 1.
Page 45 Over-high voltage causes interference on the touchscreen. The touchscreen may incorrectly detect touching actions. Therefore, use original charger or data cable provided by Huawei. 2. Connect your phone to a Wi-Fi network. Go to Settings > Updater > Check for updates.
Page 46 Your phone's gravity sensor may fail to work if certain system files are deleted. Back up important data and restore your phone to its factory settings or update your phone. Go to Huawei's official website and download the software update package. Refer to the update guide in the package before performing the update.
Page 47 Android robot icon appears. Your phone will be updated and restored to its factory settings. If your phone can't be updated, contact Huawei technical support or take your phone to an authorized Huawei service center. 2.2.19 Why is the touchscreen slow or unresponsive during normal use? Check whether there is a screen protective film attached.
Page 48 The figures are for your reference only. The actual screens may vary. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 2.2.20 Why is the touchscreen slow or unresponsive when I use magnification gestures? Magnification gesture is supported on phones running Android 4.2 or later.
Page 49 2.2.21 How do I remove the camera shortcut button in the lower right corner of the lock screen? This is a special design of EMUI systems, which enables users to take photos quickly. If you want to remove the camera shortcut button on the lock screen: On the Themes screen, select a theme that doesn't provide the camera shortcut button in the lower right corner of the lock screen.
Page 50 The figures are for your reference only. The actual screens may vary. 2.2.25 How do I set a live wallpaper? Touch and hold an empty area on the home screen. Touch Wallpapers > Home screen wallpaper. Select a wallpaper under Live wallpaper. Touch Set wallpaper.
Page 51  The battery is in bad contact with your phone. Use a rubber to rub the contact points or replace the battery. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.
Page 52 The figures are for your reference only. The actual screens may vary. 2.2.30 How do I set the home screen transition effects? Touch and hold an empty area on the home screen, touch Transitions, and select an effect. 2.2.31 How do I add a widget to the home screen? On the home screen, touch and hold an empty area to enter Widgets.
Page 53 2.2.33 How do I exit simple UI? Wipe leftward or rightward on the screen and touch Standard home to exit Simple home. 2.2.34 How do I use the screen lock widget? If your phone supports this function, touch the screen lock widget icon to lock the screen. 2.2.35 How do I switch back to the home screen in preview mode? Pinch three fingers together to switch the current screen to the home screen in preview mode.
Page 54 System functions and settings 3.1 What can I do if I can't find English words in my words in Huawei Swype? Make sure you have set the default language for Huawei Swype to English. August 2015 INTERNAL...
Page 55 3.2 Why aren't there shortcut number buttons on the keyboard of Huawei Swype? The keyboard of Huawei Swype doesn't have independent number buttons. However, you can use one of the following methods to input numbers: 1. Touch the ?123 button to display digits and special characters.
Page 56 The figures are for your reference only. The actual screens may vary. 3.6 How do I change the system font size? Go to Settings, touch Display > Font size, and then select a font size. The figures are for your reference only. The actual screens may vary. 3.7 What can I do if my phone can't automatically adjust its screen brightness? Make sure you have enabled Automatic brightness under Settings >...
Page 57 3.8 What can I do if my phone can't automatically rotate its screen? Make sure you have enabled Auto-rotate from the shortcut menu. 3.9 Why does the font size remain unchanged after I set it to large? You can only set the font sizes in the menu, contacts, and messages. The font sizes in icons and web pages can't be changed.
Page 58 The figures are for your reference only. The actual screens may vary. 3.14 Why does a blinking red frame appear on my screen? You may have enabled the developer options that are hidden in the system and selected strict mode under Settings > Developer options > Strict mode enabled. If strict mode is enabled, the screen blinks when the app is operated for a long period of time using the main thread.
Page 59 3.16 How do I set the remaining battery level to be displayed in percentage? Go to Settings > Battery, and touch Remaining battery percentage. The figures are for your reference only. The actual screens may vary. 3.17 Why can't I lock my screen during phone calls and isn't there any screen locking sound? During the phone calls, unlocking the screen is determined by the preconfigured unlock pattern.
Page 60 3.19 Why are certain icons disappeared or overlapped? Check whether the disappeared apps are installed in the microSD card. If yes, your phone may improperly read data from the microSD card, and the apps are disappeared. You are suggested to install the apps in your phone. Go to Settings > Manage apps. Select the corresponding app and move it to the phone.
Page 61 2. To enable or disable vibration for incoming calls and messages: On the messaging screen, touch the menu icon then Settings, and touch Tone. Select an audio file you want. 3. To set a custom song as the ringtone and message tone: Go to Files.
Page 62 3.26 How do I set a screen unlock pattern? For EMUI 3.1, go to Settings > All > Privacy & security > Screen lock & passwords > Password > Pattern. For EMUI 3.0 and earlier, go to Settings > All > Privacy & security > Security > Screen unlock >...
Page 63 To unlock the screen, press the power button to turn on the screen and use a screen unlock method, such as entering the PIN or drawing the unlock pattern. 3.29 How do I add or remove an alarm? On the home screen, go to Clock. Touch Add in the lower left corner and perform the following operations: Under Add Alarm, set the alarm time.
Page 64 Pointer location: Display information about the currently touched item. Show touches: Show visual feedback for touches. Show CPU usage: Show current CPU usage. Force GPU rendering: Use 2D hardware acceleration in applications. Animator duration scale: Control the animation scale. Background process limit: Limit the number of background processes. Show all ANRs: Show the "App Not Responding"...
Page 65 3.34 How do I turn on or off airplane mode? On the home screen, go to Settings. Under Wireless & networks, touch More. Then turn on or off Airplane mode. In airplane mode, your mobile network will be unavailable. Go to the notification panel and turn on or off Airplane mode. Press and hold the power button and choose Airplane mode from the displayed option menu.
Page 66 The figures are for your reference only. The actual screens may vary. 3.36 How does my phone enter or exit safe mode? To enter safe mode, during the startup animation, press and hold the volume down button until Safe mode is displayed in the lower left corner of the screen. To disable safe mode, restart your phone.
Page 67 3.42 How do I use the multi-screen function? Use either of the following methods: A. If you are using a device that supports the Mirror protocol (Huawei proprietary, used for connecting to a MediaQ) or the DLNA protocol (used for connecting to a multimedia box):Precondition: A Wi-Fi network is available.
Page 68 On the playback screen of the video player that comes with your phone, touch the multi-screen icon on the upper right corner. If devices are available in the same LAN, they will be displayed when you touch the search box. Touch a device icon and share the content on your phone with the television.
Page 69 3.46 How do I enter USB debugging mode? By default, the Developer options are hidden for your phone before delivery. Go to Settings and touch About phone. Touch the build number several times in rapid succession until a message is displayed to indicate that you have entered developer mode.
Page 70 The figures are for your reference only. The actual screens may vary. 3.50 Which system sounds can be configured on my phone? Select or deselect the corresponding check boxes to enable or disable sound effects.  Dial pad touch sound: play tone when the dialing keypad is touched. ...
Page 71 3.51 How do I enter developer options:  Go to Settings and touch Developer options.  If Developer options are hidden on your phone, perform the following: Go to Settings and touch About phone. Touch the build number several times in rapid succession until a message is displayed to indicate that you have entered developer mode.
Page 72 3.52 How do I view phone information such as the operating system version? Go to Settings, touch About phone and then flick up your finger to view your phone's operating system version. The figures are for your reference only. The actual screens may vary. 3.53 How do I set an alarm? On the home screen, touch Clock.
Page 73 The figures are for your reference only. The actual screens may vary. 3.55 How do I add a Calendar widget to the home screen? On a home screen, press and hold a blank area to display the Set as home screen window.
Page 74 The figures are for your reference only. The actual screens may vary. 3.56 How do I display the birthday in the calendar? On the Calendar screen, open the options menu and touch Calendar to display. Touch Birthdays. If you create a xxx birthday event, your phone automatically identifies the activity and marks it in the calendar.
Page 75 3.57 How do I create events in the calendar? On the Calendar screen, touch Enter event details, such as the event name, time, location, and how often it repeats. When you are done, touch Save. 3.58 What can I do if I forget the password of an encrypted backup file? If you forget the encryption password, the backup file can't be used.
Page 76 3.60 How do I keep my phone in its best state? Go to Phone Manager and touch Touch to scan. After the scanning is complete, touch Touch to optimize. You can also check the items to be optimized one by one on the lower part of the screen.
Page 77 3.62 How do I prevent applications from pushing messages to the notification panel? Go to Phone Manager > Notification center. Disable the notifications from the applications. The figures are for your reference only. The actual screens may vary. 3.63 How do I quickly identify the bullet items and processed items in the Notes? On a new Notes screen, add the bullet mark to an item.
Page 78 The figures are for your reference only. The actual screens may vary. 3.65 How do I enable the suspend buttons? Touch Settings. In the Smart assistance area, touch More > Suspend buttons. Then, enable the suspend buttons. The figures are for your reference only. The actual screens may vary. 3.66 Can I change the positions of the suspend buttons? Yes.
Page 79 Whether suspend buttons can be moved depends on the phone. 3.67 Can I change the positions of each key in the suspend buttons? 3.68 Why does my phone automatically change wallpapers? The automatic wallpaper switching function is enabled. To disable this function, touch and hold a blank area on the home screen, touch Wallpapers, and disable Shake to change or Random change.
Page 80 3.70 Can the app icons on the home screen automatically align with each other? Enable the automatic alignment function as follows: On the home screen, press and hold a blank area (without icons), touch Home settings, and touch Auto-align. If you delete an app, another app automatically fills in its position. The figures are for your reference only.
Page 81 The figures are for your reference only. The actual screens may vary. 3.73 Why is the screen zoomed out and isn't the content displayed in full screen? When you flick left and right in the navigation bar area, you can trigger the One-hand UI function.
Page 82 The figures are for your reference only. The actual screens may vary. 3.74 Why does my phone often display Touch-disable? Touch-disable mode is designed to prevent your phone from misoperation due to the extrusion or slip in the pocket. You can disable this function under Settings > All > Smart assistance > More > Touch-disable mode.
Page 83 3.76 Why is Wi-Fi disabled after I enable a Wi-Fi hotspot? When you enable Wi-Fi, your phone works as a receiver; and when your enable the Wi-Fi hotspot, your phone works as a transmitter. However, your phone can't work as both receiver and transmitter simultaneously.
Page 84 The figures are for your reference only. The actual screens may vary. 3.79 How do I hide/display the carrier name in the status bar? Go to Settings > All > Display, and enable/disable Display carrier name. 3.80 Why is the notification panel background blurred after I flick down the status bar? This effect is achieved by adding a Gaussian Blur effect on the wallpaper of the home screen.
Page 85 3.81 Why is H displayed for the data connection when my phone is connected to a mobile network? Your phone is connected to the TDS_HSDPA network. 3.82 Why does my phone still display the 3G icon after I turn off the data services? The 3G icon in the signal box indicates signals instead of data services.
Page 86 3.86 How do I select multiple images to delete in Files? Go to Files > Categories > Images, touch the delete icon at the bottom, and select the images you want to delete or select All to delete all the images. August 2015 INTERNAL...
Page 87 The figures are for your reference only. The actual screens may vary. 3.87 How do I set Touch-disable? 1. Touch Settings. 2. On the All tab, go to Smart assistance > More > Touch-disable mode, and enable Touch-disable. August 2015 INTERNAL...
Page 88 The figures are for your reference only. The actual screens may vary. 3.88 How do I set the status bar not to display notifications? In Phone Manager, touch Notification center. Select the corresponding apps and deselect the Allow notifications check box. After the check box becomes unavailable, the notifications for these apps are not displayed in the status bar.
Page 89 3.90 Why are the suspend icons disordered after I restart my phone? After you restart your phone, the suspend icons resume to the default positions instead of the positions that you set. 3.91 What can I do if I can't power on my phone? Make sure your phone is not out of battery.
Page 90 The figures are for your reference only. The actual screens may vary. 3.92 What can I do if my phone repeatedly restarts and doesn't respond even when I press and hold the power button? Make sure your phone is not out of battery. When you charge your phone, the charging indicator blinks.
Page 91 Try the game app using another phone. If the game app also runs slowly, this problem is caused by the game app instead of your phone. Check whether your phone is hot. According to Huawei specific heat protection design, your phone's performance is limited to provide comfortable touch feeling and to protect the phone.
Page 92 3.95 Why does the system of my phone run slowly? Check whether your phone is hot. According to Huawei specific heat protection design, your phone's performance is limited to provide comfortable touch feeling and to protect the phone. To set your phone at a proper temperature, set power saving mode to Normal under Phone Manager >...
Page 93 protected state. If the app is not protected, your phone kills the app after the screen is locked for saving power. As a result, the app can't be loaded quickly in the next time." 3.97 Why are the suspend icons disordered after I restart my phone? After you restart your phone, the suspend icons resume to the default positions instead of the positions that you set.
Page 94 On the lock screen, flick up the screen and touch Calculator can open the calculator. Therefore, the calculator is triggered by mistake. The theme is problematic. You can change the theme in the Theme app. 3.103 How do I set a voice mailbox number? You can enter the voice mailbox number in Settings >...
Page 95 Manage apps 4.1 Third-party applications 4.1.1 Why are the touch positions inaccurate when I play a game? Most games are not designed for scenarios where the navigation bar is hidden. If you open a game before you hide the navigation bar, the screen image is stretched but the touch positions remain unchanged, so the touch positions are deviated on the screen when you are playing the game.
Page 96 The figures are for your reference only. The actual screens may vary. 4.1.4 Why can't I use the downloaded GMS? You need to install the Google's Play Store to run the GMS. 4.1.5 How do I view the version of Google service framework? Generally, phones are configured with Google service framework.
Page 97 Go to Settings > Google > Synchronize settings. Touch Sync now in the upper right corner to synchronize the calendar events and contacts. Precautions: The Google servers are set in China. If you fail to connect to the Google server during synchronization, try again in different time segments.
Page 98 If the new apps apply for the permissions customized by other apps and the signatures are different, the system prompts for repeated permissions and exits the installation. Huawei will try to promote the app developers to rectify the design to avoid security risks.
Page 99 4.1.17 Why do I have to delete the pre-installed application twice and why does my phone always display a message telling me that the application can't be deleted at the first time? The pre-installed application and its updates are not saved in the same directory. When you delete the application for the first time, you have only deleted its updates and the application icon will appear on the home screen again.
Page 100 4.2.3 Why are only a few FM radio channels available? Why do some FM radio channels have noise? Your phone uses your headset as its FM antenna. The headset your are using may not be compatible with your phone, resulting in a limited number of available FM radio channels or noise.
Page 101 Solution: Turn off GPS when you don't need it. Close the apps using the GPS navigation function. 4.2.9 Why can't I save the videos and songs I have downloaded from third-party applications to the external microSD card? 1. Go to Settings > Storage and set the default storage location to your microSD card. 2.
Page 102 4.2.13 Why can't I locate my phone using the phone finder function and why is "No Device" displayed? There are two possible causes: The phone finder function is not enabled on your phone. The account that you logged in on your phone is different from that you logged in on the web page.
Page 103  Huawei releases updates at its official website from time to time. For better user experience, go to Huawei's official website to download and install updates for your phone model or use the online update feature to update your phone.
Page 104 The figures are for your reference only. The actual screens may vary. 4.3.6 How do I prevent third-party applications from automatically starting up? Go to the Settings > Protected apps, and clear the applications that you want to forbid. 4.3.7 How do I close background applications? Go to the Settings screen and touch Manage apps.
Page 105 There are a lot of threats to your phones at any time, for example, hackers, viruses, and malicious fee deduction apps. Huawei Phone Manager is completely integrated with the EMUI system and defends insecure code from the bottom layer. It can perfectly protect your phone.
Page 106 The figures are for your reference only. The actual screens may vary. 4.3.15 How do I restore the deleted Weather app? Press and hold the blank area on the home screen and touch Widgets. Drag the Weather app to the screen. 4.3.16 How do I clean the app cache? On the Settings screen, touch Manage apps.
Page 107 Restore the Bluetooth device and your phone, and reconnect your phone to the Bluetooth device. It is also recommended that you visit Huawei's official website and forums to search for solutions that are provided by other users. August 2015...
Page 108 Then, restart the Bluetooth car kit and check whether the problem is solved. You can search for the similar solutions on Huawei's official website or forums. If the problem persists, take your phone to an authorized Huawei service center to check the hardware and software.
Page 109 The figures are for your reference only. The actual screens may vary. If the problem persists, take your phone to an authorized Huawei service center to check the hardware and software. 5.1.4 What can I do if the voice is unclear when I make phone calls using a Bluetooth headset? Check the model of the Bluetooth headset.
Page 110 5.1.10 Why is the connection to the Wi-Fi network interrupted? Use your phone near the router. If this often happens, restart your phone and the router. If the problem persists, take your phone to an authorized Huawei service center to check the hardware.
Page 111 The figures are for your reference only. The actual screens may vary.  Check whether the MAC address filtering function is enabled on the router. If this function is enabled, phones that are not in the access list can't access the Wi-Fi network. For details about configuration on the router, see the router User Guide.
Page 112 Touch Keep Wi-Fi on during sleep. Touch Always. August 2015 INTERNAL...
Page 113  Check whether other devices are transmitting massive data traffic, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources.  Use the SpeedTest or similar software to test the Wi-Fi rate.
Page 114 5.1.17 Can my phone be connected to an iPhone over Bluetooth? 5.1.18 Why does the call using the Bluetooth headset have noise and intermittent problems? Check whether Wi-Fi is enabled. If yes, disable Wi-Fi and enable it again. Then, check whether the problem is solved.
Page 115 The figures are for your reference only. The actual screens may vary. Check whether the Bluetooth car kit is configured according to the instructions. Search for the solutions on the Internet. 5.1.21 When I flick down from the status bar and touch the Wi-Fi icon, why is Wi-Fi enabled slowly? Multiple frequency bands need to be scanned and it takes some time to initiate your phone's Wi-Fi hardware.
Page 116 2.4 GHz (only for the phones supporting 2.4 GHz frequency). If the preceding solutions don't work, use another phone to check whether hotspots can be scanned on that phone. If yes, take your phone to an authorized Huawei service center and check the hardware.
Page 117 5.1.29 Why does the Wi-Fi device list display the same hotspot information without refreshing? You can restart your phone first. If the problem persists, restore the factory settings. 5.1.30 Why is the confirmation button unavailable after I enter the Wi-Fi connection password? Please check whether you have entered an 8-digit password.
Page 118 Wi-Fi hotspot? Check whether other devices are using the network at the same time, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources.
Page 119 5.1.40 Why does my phone disconnect from computer and mobile hotspots? Check whether the same problem is encountered on other phones. If so, try updating the computer's drivers to the latest version. Configure the computer's network adapter to match your phone's Wi-Fi: 1.
Page 120 If the problem persists, turn off Wi-Fi and then turn it back on again or restart the Wi-Fi hotspot. The icons are for reference purposes only; please refer to the phone's actual interface. 5.1.42 Why is the Wi-Fi MAC address unavailable? The MAC address is available when Wi-Fi is enabled.
Page 121 5.1.48 What protocols are used by Bluetooth functions? The protocols used by various Bluetooth functions of Huawei phones are as follows: HFP (making calls), HSP (making calls), A2DP (playing music), AVRCP (controlling music August 2015...
Page 122  If the problem persists, provide the information such as headset model, application scenario, and software version to Huawei after-sales service hotline. 5.1.53 Why can't the Bluetooth headset display its battery level? Certain headsets don't support the display of battery level. Therefore, this problem is not caused by Huawei phones.
Page 123 5.1.55 Why does my phone automatically connect to another Wi-Fi network? When the quality of the Wi-Fi connection is poor, your phone will automatically connect to another known Wi-Fi network with a stronger signal (if available). 5.1.56 Why does my phone automatically connect to a Wi-Fi network when I am using a mobile data connection? 1.
Page 124 The icons are for reference purposes only; please refer to the phone's actual interface. 2. Contact your carrier's customer service hotline and ask if there are any preconditions that must be met in order to use data services when roaming. August 2015 INTERNAL...
Page 125 5.5 Why is the Internet connection slow? In theory, 4G provides the fastest connection speeds, followed by 3G and 2G. Check what type of network your phone is connected to. Network speeds may vary depending on the carrier. In addition, connection speeds can also vary depending on the user's surroundings, therefore carry out comparisons only when in the same location and connected to the same network type.
Page 126 The icons are for reference purposes only; please refer to the phone's actual interface. 6. Restart your phone. August 2015 INTERNAL...
Page 127 5.6 Why is the signal strength weak when I place my phone on a metal surface or use a metal case? The phone's antenna is located on the underside of the phone. Placing the phone on a metal surface will impair the antenna's performance. 5.7 Why can't I connect to a 4G network? 1.
Page 128 5.10 Why is the signal unstable? Make sure your SIM card is a 4G card, the 4G service is enabled, and 4G data plan is valid. The 4G signals may be unstable due to the limited network coverage, which is a normal phenomenon and doesn't affect your calls.
Page 129 The figures are for your reference only. The actual screens may vary. To set the hotspot name and encryption mode, go to Set up Wi-Fi hotspot. 5.13 How do I set a static IP address for my phone to connect to a Wi-Fi network? Touch Settings >...
Page 130 5.16 Can I use Huawei 4G phones abroad? Yes, although this depends on whether your handset supports the 4G frequencies in your destination country. In addition, carriers in the destination country must allow data roaming for your SIM card. 5.17 I can only access 3G networks - why can't I access 4G on my 4G phone? 1.
Page 131 The figures are for your reference only. The actual screens may vary.  If not needed, turn off background data synchronization. Open the notification panel, and touch  Close networked applications not in use. Open the list of recently used applications. Flick left or right across an application or touch to close it, or touch to close all applications simultaneously.
Page 132 Check your settings: Go to Settings > More > Mobile network > Preferred network type. If 3G/2G mode is selected, switch to 4G/3G/2G mode. 3. If you have already activated 4G services, check that your phone supports the 4G frequency used by your carrier.
Page 133 5.26 How do I view mobile data usage? Go to Settings and select More > Data traffic management to view the phone's mobile data usage statistics. 5.27 Can I share my phone's mobile network connection using a USB cable? If your phone supports USB tethering, you can share your phone's mobile Internet connection with your computer using a USB cable.
Page 134 5.31 How do I close pages in the built-in browser? On the Browser screen, select to display thumbnails of all the pages that are open. Touch to close the pages that are not needed. 5.32 How do I open a new page in the built-in browser? Enter the URL directly in the address bar on the Browser screen.
Page 135 5.37 When I send files using Bluetooth, why does the Wi-Fi connection sometimes become unavailable? The Bluetooth and Wi-Fi functions use the same antenna. When the Bluetooth occupancy is very high, the Wi-Fi performance is degraded or the Wi-Fi connection may be disconnected. Try again after turning off the Bluetooth.
Page 136 5.43 Do I need to change my phone number or SIM card before I can access 4G? You will require a new SIM card, although you can keep your existing phone number. Please contact your carrier for more details. 5.44 Why can't I access the 4G network? Ensure that the following conditions are satisfied: ...
Page 137 The data transmission speed of the 4G network is faster. Misoperations may consume a large amount of traffic. Therefore, you are suggested to disable the mobile data services when you are not using the mobile network. 5.49 How can I use the 4G service? ...
Page 138 Security and payment 6.1 NFC and payment 6.1.1 How do I use NFC to transfer files? Enable NFC. If you are using the China Mobile-customized phone, you need to turn on the P2P switch. The figures are for your reference only. The actual screens may vary. Open an image in the Gallery or open the contact details of a contact.
Page 139 The figures are for your reference only. The actual screens may vary. When your phone detects that it is close to NFC phone, the screen of the image or contact information is zoomed out and displays the information about file transfer by touching.
Page 140 6.2.1 Why does the fingerprint unlock feature frequently fail to work properly? The fingerprint sensor on Huawei phones is designed to work at temperatures ranging from –20℃ to +75℃. If the fingerprint sensor fails to recognize your fingerprint, this is usually due to the ambient conditions.
Page 141 The fingerprint sensor is designed to work at temperatures ranging from –20℃ to +75℃. Solutions: Use another finger. Use skincare products to keep your skin moist and prevent it from peeling or cracking. If you are suffering from dry skin, exercising or using warm water to wash your hands can help to relieve the problem.
Page 142 6.2.4 What can I do to successfully unlock the screen even if my fingers are wet or easy to sweat? If your fingers are easy to sweat or still wet after you wash your hands, you may fail to unlock the screen using your fingerprint.
Page 143 You can enroll six fingerprint images in total. However, it is not recommended that you enroll multiple fingerprints for the same mode. 2. You may have enrolled the fingerprints in visitor mode. Go to Settings > Fingerprint ID for check. 3.
Page 144 The figures are for your reference only. The actual screens may vary. 6.2.12 Why do I have to enroll my fingerprint for several times and from different angles? This is normal. Your phone can record a large area of your fingerprint after you enroll your fingerprint for several times and from different angles.
Page 145 6.2.20 Is it safe to make a payment using my fingerprint? Using your fingerprint to make a payment is an extremely secure payment method, as evidenced by Alipay's willingness to cooperate with Huawei. In addition, Alipay provides full compensation in the event of any security problems.
Page 146 3. Fingers may be dry or wet (oily and easy to sweat). If your finger is dry, to avoid unclear fingerprint images, you need to press your finger against the fingerprint sensor more strongly. If your finger is wet, easy to sweat, or oily, it is recommended that you use tissues to wipe your fingers before you enroll your fingerprint.
Page 147 6.2.28 Why do I have to set an unlock password before I enroll my fingerprint? When exceptions occur and you can't use your fingerprint to unlock your phone, you can use the password to unlock your phone and update the enrolled fingerprint. 6.2.29 Why does my phone read my fingerprint slowly in winter or when the weather is dry? Your fingerprint changes with different environmental elements, such as temperature,...
Page 148 6.2.34 How can I use the fingerprint sensor to take a photo? In the Camera app, go to the Camera settings and enable the fingerprint capture feature. Place and hold your finger on the fingerprint sensor to take a photo. You can also use the fingerprint capture feature to take a self-portrait.
Page 149 Camera, music, and video 7.1 Why is the DTS effect not obvious? Use a headset for better sound effect when you are playing songs. 7.2 Why can't I view photos I have taken before after I open the camera by double pressing the volume down button? You may have set a security lock for your screen, which prevents you from viewing the photos you have taken for the purpose of privacy protection.
Page 150 Check whether your phone displays the headset icon after you connect the headset to your phone. If the problem persists after you replace the headset, go to an authorized Huawei service center and check the headset. 7.9 Why does smearing occur when I view photos in full-screen from the Pictures folder in Gallery? In Gallery, photo previews are displayed, which will be clearer after region decoding.
Page 151 Huawei may not be compatible with your phone (resulting in microphone short circuit). It is recommended that you use the headset produced by Huawei. If you are using the headset produced by Huawei and the headset is faulty, take it to a maintenance outlet for check.
Page 152 7.16 Why can I hear noise or current noise when I play songs in speaker mode at the minimum volume? The speaker is a large-power component, which is driven by a PA. When the volume is reduced to the minimum, the PA is still working and outputting certain noise floor (similar to a home theater at the minimum sound volume).
Page 153 7.18 Why is the date in Gallery several years ago? The default date of your phone is January 1, 2011. If you haven't modified or updated that date, it will remain on your phone. If any photos are taken, the date of the photos will be the default date, which is a normal phenomenon.
Page 154 7.24 Why can't I open the camera on my phone? Some applications related to the camera, such as the flashlight, may have been opened. Close those applications and try again. 7.25 Why is the volume of the recorded video small? You may have recorded the video too far away from the recorded objects.
Page 155 However, your phone is provided with an overheat protection. Your phone will not be damaged. 7.30 Why are the photos I take using the front camera reverse? The mirror reflection function is enabled by default for your front camera. So photos taken by the front camera are reverse, which are consistent with previews.
Page 156 7.35 Why does my face look thinner and my eyes bigger in my selfie? Your phone provides a beauty mode, which automatically makes your face thinner, eyes bigger, and appearance more beautiful. When you take a photo using the front camera, beauty mode is turned on by default.
Page 157 7.41 Why is the photo taken with flash on blurred? Possible reasons include: You may have put your hand near the flash that reflects certain lights, resulting in bad image contrast ratio. Try moving your hand away from the flash area and check whether this problem persists.
Page 158 If the problem persists after you have wiped the lens clean, please use a PC cover purchased from Huawei's online store. 7.47 Why does the video recording suddenly stop? The recorded video file's size may exceed 4 GB.
Page 159 7.50 Why do the photos taken on some scenes appear bright while the photos taken on other scenes have obvious bright and dark contrast? Your phone employs the high dynamic range imaging (HDR) technique. It automatically starts HDR when the shooting object contains a scene with obvious contrast, resulting in bright photos with visible details in the lightest and darkest areas.
Page 160 Wait for a while and try again. Check that scanning software is disabled. Otherwise, the flash can't be used. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 7.54 Why are the photos blurred? The camera lens may be dirty.
Page 161 7.59 Why is the photo loaded slowly after I shoot it? After you touch the shooting button, the image optimization program will take up a while to achieve a better image quality, which is a normal phenomenon. The image optimization time will be shortened in the future.
Page 162 7.64 Where are my photos and videos saved by default? Can I change the save location? On the viewfinder, touch in the upper right corner of the screen, then display the settings menu, touch Preferred save location, and then select the microSD card or your phone's internal storage as the preferred save location.
Page 163 7.70 Why does my gallery display only the photos I have taken? Touch List at the top of the gallery to view photos from other folders. 7.71 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call ends? Your phone stops playing streaming media when you have an incoming call.
Page 164 7.74 Will simultaneously playing and downloading online streaming media take up my phone's storage space? No. When playing and downloading online streaming media, your phone uses its RAM rather than its internal storage. 7.75 Why can't I view the screenshots but only photos I have taken when I set Gallery in timeline mode? This is designed for the following reasons: In most cases, users only want to view photos they take in gallery.
Page 165 The file is damaged. Obtain a good copy of the file and open it. The file is copyright-protected. Obtain the file usage permission and open the file again. The battery level is low. Charge the phone and open the file again. An unknown error occurs in the application or your phone's OS.
Page 166 If you install other music players than Huawei Music on your phone, you may not be able to control the music player by using the headset. For details, contact the application developer.
Page 167 If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 7.84 How do I adjust the sizes of the photos I take? The photo size is related to the resolution that your phone's camera supports. The higher the resolution, the larger the photo size.
Page 168 If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 7.87 What can I do if the sound quality of the songs I play in speaker mode is bad? Do not press the battery cover when you are playing music in speaker mode. If you press the battery cover, the air pressure inside your phone will change, affecting the sound effect of your phone's speaker.
Page 169 7.92 How do I adjust the volume of the radio? On the radio screen, press the volume up button to increase the radio's volume and press the volume down button to decrease the radio's volume. 7.93 How do I add the location information to a photo? On the viewfinder, touch the menu icon then Settings, and then turn on the location switch.
Page 170 are moving objects (walking people or cars) on the viewfinder, the photo may also be discontinuous. 7.97 What is ISO? ISO describes the camera's sensitivity toward lights. In dark environments, if you use an ISO of higher degree, brighter photos can be taken. If you use an ISO of lower degree, darker photos can be taken.
Page 171 7.103 Why does the screen blink when I flick left and right to view photos in full-screen mode in Gallery? The photos are of high quality and to increase the loading speed, photos are refreshed twice. A blurred photo will be displayed first. Then it will be refreshed from top to bottom in square area form.
Page 172 7.106.4 Why is the photo taken using Perfect selfie reverse compared to the preview? You can select the selfie mirroring function in settings to keep consistency between the photo and the preview. 7.106.5 What are the special functions of Perfect selfie? In Perfect selfie, you can set parameters in advance, such as skin whitening, eyes enlarging, eye sharpening, and face lift.
Page 173 The figures are for your reference only. The actual screens may vary. 7.107 Optical image stabilization (OIS) 7.107.1 What can I do if the camera fails to focus, shadowing occurs, and the preview shakes when I take photos using the OIS camera? Your phone supports OIS.
Page 174 7.107.4 Why are the photos still blurred even if my phone is provided with a OIS camera? The OIS feature of your camera compensates the shaking of your phone but not the movement of the object. Therefore, if the object moves, the image may be blurred. 7.107.5 What are the differences between the RGBW sensor and the RGB sensor? Compared to the RGB sensor, the RGBW sensor provides the recording point of the white...
Page 175 The shooting time is extended to completely capture the changes of objects. 7.112 How do I make photos clearer? In the EMUI 3.1 system, your Gallery is provided with the filter to make your photos clearer and brighter. In Gallery, touch the photo you want to modify. Touch the screen and choose Edit. Then touch Filter >...
Page 176 7.118 Why can't my phone play flash videos? Adobe Flash Player is not supported. So if the video file is in flash format, the browser can't parse it. It is recommended that you download a third-party browser to watch flash videos. 7.119 How do I adjust the speed for time-lapse mode? In the EMUI 3.1 system, you can't adjust the shooting or playback speed in time-lapse mode.
Page 177 The figures are for your reference only. The actual screens may vary. 7.123 What can I do if albums can't be displayed in coordinate format? Check that GPS tag is enabled. To enable GPS tag, on the viewfinder, touch then Settings. August 2015 INTERNAL...
Page 178 The figures are for your reference only. The actual screens may vary. 7.124 How do I recover the hidden applications? On the home screen, touch the screen with two fingers together and then separate them to display the Hidden applications screen. Touch then the application you want to recover, and touch OK.
Page 179 Smart headset control provides a variety of convenient functions. When you play songs using Huawei Music, you can download and share songs and add songs to My favorites. The Smart headset control screen shows the functions and operations of Smart headset control.
Page 180 Open the photo you have taken in all-focus mode, follow the onscreen instructions to enter all-focus edit mode, and touch the area you want to display clearly to refocus. 7.130 Can I use the active noise reduction headset? Yes. 7.131 Why can't I turn flash on in digital zoom mode? When you are shooting a photo at twice the normal zoom rate, your phone will shoot multiple photos consecutively for subsequent algorithm processing.
Page 181 Messaging and email 8.1 Why doesn't the multimedia message send report take effect? Go to Messaging > Menu > Settings > Advanced. Enable Delivery reports. Press and hold the multimedia message and touch View report in the displayed menu. The figures are for your reference only. The actual screens may vary. August 2015 INTERNAL...
Page 182 8.2 Why doesn't the multimedia message read report take effect? This function requires the recipient to enable the function of sending read receipts. Go to Messaging > Menu > Settings > Advanced. Enable Send delivery report.---下图需要修改 The figures are for your reference only. The actual screens may vary. 8.3 Why can't I log in to the company's email using the Exchange? Make sure the server address is correct.
Page 183 8.5 Why can't I send or receive SMSs? Use another phone to check whether the problem is caused by the card. Make sure the number of the SMS center, which can be obtained from the carrier, is correct. If security software is installed on your phone, uninstall the software or restore the factory settings to check whether the problem is solved.
Page 184 The figures are for your reference only. The actual screens may vary. 8.8 What can I do if my phone doesn't prompt for new SMS reception? Go to Settings > All > Manage apps > Default app settings > Messaging and check the default messaging app in use.
Page 185 The figures are for your reference only. The actual screens may vary. Check that the default messaging app has the notification panel display permission. Go to Settings > All > Manage apps, find the default messaging app under All, and open it. The name of the default messaging app is Contacts.
Page 186 The figures are for your reference only. The actual screens may vary. Check that the notification function of the messaging app is enabled. On the messaging screen, touch the menu icon then Settings. Check that Message preview and Pop-up messages under Notifications are selected. August 2015 INTERNAL...
Page 187 The figures are for your reference only. The actual screens may vary. If the problem persists, back up your data and go to Settings > Backup & reset > Factory data reset to restore the factory settings. August 2015 INTERNAL...
Page 188 The figures are for your reference only. The actual screens may vary. 8.9 What can I do if I can't send SMSs at a certain time? Call your carrier's service number and check whether your phone's messaging function has been disabled. 8.10 Why is the image attached to the multimedia message I sent to another phone unclear? Attachments to a multimedia message can't exceed 300 KB.
Page 189 The figures are for your reference only. The actual screens may vary. Check whether you have enabled the do-not-disturb function. 8.13 Why doesn't my phone display the SMSs according to the time sequence and why are some SMSs fixed to the top? The information module supports the Pin function.
Page 190 On the messaging screen, touch New message then the input box. The onscreen keyboard appears. The default input method is Huawei Swype. Swipe downward on the screen to show the status panel and touch Select input method to select an input method.
Page 191 The figures are for your reference only. The actual screens may vary. 8.19 How can I lock a specific message or delete messages in batch? Go to Messaging and touch a conversation to display all messages in the conversation. Touch and hold the message you want to lock.
Page 192 The figures are for your reference only. The actual screens may vary. If you touch Back before you finish the message, the message will be saved as a draft. Up to 1000 messages can be sent to multiple recipients. 8.21 How many Chinese and English characters can be contained in a text message? A long message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characters.
Page 193 On the messaging screen, touch the menu icon then Settings. Touch Delete old messages > Text message limit to set a limit. The figures are for your reference only. The actual screens may vary. The maximum number of text messages or multimedia messages that can be saved on your phone depends on the phone's available storage space.
Page 194 The figures are for your reference only. The actual screens may vary. 8.24 What can I do if I can't send or receive multimedia messages? The network condition or signal reception is poor. Try later. The network is busy to process the sent multimedia messages. Try later. The number of the recipient is incorrect.
Page 195 8.25 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your carrier, it can't be attached to a multimedia message. If a picture is too large, it will be automatically compressed before being attached to a message.
Page 196 8.28 Can I view emails when no Internet connection is available on my phone? Yes, but only if the emails have been downloaded to your phone. 8.29 How do I synchronize contacts and calendar events? To synchronize contacts, you must log in to at least one Exchange account. On the Account setup screen, touch Exchange.
Page 197 8.31 How can I set a different ringtone for the messages? Go to Messaging > Menu > General > Tone. Then, set the ringtone for messages. The figures are for your reference only. The actual screens may vary. 8.32 How do I preview new messages on the notification panel? In the option menu of messaging, touch Settings and enable Message preview.
Page 198 8.35 Why doesn't my phone play any tone? Go to Settings > Sound > Volume. Drag the slider under Ringtone & notifications to adjust the volume. The figures are for your reference only. The actual screens may vary. August 2015 INTERNAL...
Page 199 8.36 How can I add a message signature? On the messaging screen, touch the menu icon then Settings, and enable Attach signature. The figures are for your reference only. The actual screens may vary. 8.37 How do I hide the sender information when forwarding a message? On the messaging screen, touch the menu icon then Settings, and disable Show sender when forwarding.
Page 200 The figures are for your reference only. The actual screens may vary. 8.38 How do I send contact information using the multimedia message? Touch and hold the contact that you want to send in the contact list, select Share contacts > Messaging, select MMS vCard and then send the multimedia message by following the onscreen instructions.
Page 201 The figures are for your reference only. The actual screens may vary. 8.40 How do I remove an email account? Go to Settings > Accounts > Email. Select the email account to be deleted and touch Remove account. 8.41 How can I view the contacts on the blacklist? Go to Messaging >...
Page 202 The figures are for your reference only. The actual screens may vary. August 2015 INTERNAL...
Page 203 8.43 Can I change the Message ringtone? On the messaging screen, touch the menu icon. Touch Tone and then select a tone. The figures are for your reference only. The actual screens may vary. When you change Default notification tone in the system settings, the message ringtone is not changed accordingly.
Page 204 Calls and contacts 9.1 When the screen is locked, why is just saying "Contacts" not often successful? This function is not presently supported. This will be improved in subsequent version upgrades. 9.2 When the screen is locked, why does calling contacts with English in their names always fail? This function is not presently supported.
Page 205 9.5 What do I do if I frequently miss phone calls? 1. Check if Do not disturb is turned on in Settings > All > Privacy & Security. If so, try turning this mode off. 2. Turn of the volume on your phone to its loudest setting. 3.
Page 206 9.8 What do I do if, in the middle of a call, the call is dropped and my phone enters airplane mode? Presently, airplane mode may be activated in 2 main ways: 1. Activated through the shortcut in the status bar. 2.
Page 207 According to general conventions, swiping right receives calls and swiping left rejects calls. In contrast, to receive calls on Huawei phones, please touch the middle button and swipe toward the green icon (the receive call icon). This method of operation is unique to Huawei phones.
Page 208 Try playing other loud songs, such as Huawei Tune, to check whether the volume of the song itself is small. If the problem persists, take your phone to an authorized Huawei service center.
Page 209 Check the receiver's volume in a normal environment. If the problem persists, take your phone to an authorized Huawei service center to check whether your phone has a quality problem. 9.22 Why is there noise when I am playing songs in...
Page 210 9.26 How many contacts can the phone save? No less than 2000 contacts. The number of contacts that are saved in the SIM card depends on the SIM card. 9.27 How do I switch between calls or merge two calls to have a conference call? If you are taking two calls simultaneously on your phone, you have the options shown in the following figure.
Page 211 Emergency call displayed on your lock screen is an entrance to the dialer screen where you can only make emergency calls. 9.31 Why is the incoming number displayed as unknown? If you don't activate the caller ID display service, the incoming call numbers are displayed as unknown.
Page 212 If the phone supports an external microSD card and the configured ringtone is saved on the microSD card, check whether the microSD card was unmounted. If so, remount the microSD card and reset the ringtone settings. 2. Check whether the ringtones for each SIM card are both custom ringtones. Select the ringtones for SIM 1 and SIM 2 again by going to Settings >...
Page 213 To set ringtone for contacts, go to the contact information screen and touch Ringtone. You can select a preset ringtone or music saved in your phone memory for the contact. 9.39 How do I assign a photo to a contact? ...
Page 214 The phone of the peer party may not have signals temporarily or enables the call silence function. You can end the call and then call again. Hardware faults such as the defective receiver also can cause this problem. Contact Huawei technical support or take your phone to an authorized Huawei service center.
Page 215 9.51 How can I forward the unanswered calls to another phone number? On the Dialer screen, touch the option menu. Go to Call settings > Call forwarding settings > Forward when unanswered. Enter the number for receiving the forwarded call and touch Enable.
Page 216 9.58 How do I quickly dial a number? On the speed dialing screen, set the phone numbers corresponding to each digit. Therefore, you can press and hold the corresponding digit to make calls to the number. 9.59 How can I set the contact blacklist? On the Dialer screen, touch the menu icon.Touch Harassment filter >...
Page 217 9.65 Why are the imported contacts garbled? This problem is caused by incompatible encoding format of the contacts and the system. You are suggested to import the contacts in .vcf format. To solve this problem, perform the following steps: Export the contacts in the attached contact application of the old phone to a .vcf file in the storage card.
Page 218 Storage and file management 10.1 What do I do if the internal storage is full and an error message appears when applications are opened? The Android operating system for mobile phones is installed on the system partition of the phone's internal storage. When a phone doesn't have sufficient RAM available, the operating system will allocate some storage space outside the system partition to be used as swap space.
Page 219 Many of these microSD cards experience compatibility problems. They may not be able to be used normally in mobile phones. 2. Huawei mobile phones don't support non-standard microSD cards. Compared to standard microSD cards, non-standard microSD cards have additional metal discs, as shown in the below, which add other functions besides memory storage.
Page 220 10.7 What do I do if my phone will not connect to a computer when in USB debugging mode? Go to Settings > Developer options, disable USB debugging and disable Developer options and then restart your phone. 10.8 How do I check the remaining space in the phone's internal storage and microSD card? Go to Settings >...
Page 221 The figures are for your reference only. The actual screens may vary. Pictures are for reference only. The actual process may differ slightly on your phone. Free up memory. If you have already installed the Phone Manager app, open the app and and follow the instructions to free up more memory on your phone.
Page 222 10.12 How do I format the internal storage? Go to Settings > Backup & reset > Factory data reset, select Erase internal storage, and touch Reset phone. 10.13 Why is data lost when I remove my microSD card? If your phone has a microSD card inserted, please be sure to unmount the SD card or turn off the phone before removing the microSD card, otherwise, data may be lost.
Page 223 The default location for these files is set to Internal storage when the phone leaves the factory. To change the location, follow the instructions below. Pictures are for reference only. The actual process may differ slightly on your phone. 10.16 How do I move files to the microSD card? To move files from internal storage to the microSD card, follow the instructions below.
Page 224 Pictures are for reference only. The actual process may differ slightly on your phone. 10.17 How do I format the microSD card? Go to Settings > Storage, select Erase SD card, and confirm that you want to erase the microSD card. This will erase all the data on the microSD card. 10.18 Can the Files sort files by type? Go to Files and switch to the tab.
Page 225 10.19 How can I check my phone's information? Go to Settings > About phone to check the model number, processor, RAM, storage, and screen resolution information. 10.20 Why can't I use the down button on a keyboard connected to my phone to view specific Albums in the Gallery? Albums are drawn using Android's native Open GL technology.
Page 226 The figures are for your reference only. The actual screens may vary. 10.23 Why can't I use my computer to view photos on my phone after connecting my phone to a computer with a USB cable and choosing View photos in the drop-down notification panel? 1.
Page 227 Backup, restoration, and update 11.1 What can I do if my phone automatically powers off or fails to power on after being rooted? Normal recovery method Restore your phone to its factory settings. Go to Settings and touch Backup & reset > Factory data reset > Reset phone. Then your phone will be restored to its factory settings.
Page 228 The figures are for your reference only. The actual screens may vary. Forcible recovery method The following recovery method may cause data loss to your phone. It is recommended that you back up important data from time to time during use. Software download Visit the EMUI website to download the corresponding software.
Page 229 The figures are for your reference only. The actual screens may vary. Local update using a microSD card Prepare a microSD card that has a capacity of more than 2 GB. Brands including SanDisk, Kingston, and KingMax are recommended. Create a dload folder in the root directory of the microSD card. Put the downloaded UPDATE.APP update package in the dload folder.
Page 230 Check whether your phone's internal memory or the microSD card's memory is insufficient. If so, free the memory and try again. Check whether a microSD card is installed in your phone. If so, the microSD card may not be compatible with your phone. Uninstall the microSD and try again. Check whether your phone's battery level is at least 20%.
Page 231 If your phone supports OTG, update your phone using a storage device. Use a USB OTG cable to connect your phone to a USB flash drive. The authorized Huawei USB OTG cable is recommended. To purchase a USB OTG cable, contact your device vendor.
Page 232 Go to the Huawei Downloads Page, download the software update package, and copy the dload folder to the root directory of the USB flash drive. 11.13 What data will be erased if I restore my phone to its factory settings?
Page 233 The figures are for your reference only. The actual screens may vary. 11.18 How do I back up contacts to a microSD card? Go to Settings, and touch Storage > Default storage location > SD card. Go to the contacts list, touch the menu icon then Import/Export > Export to storage, and follow the onscreen instructions to export contacts from your phone to the microSD card.
Page 234 The figures are for your reference only. The actual screens may vary. 11.19 How do I permanently delete all the files on my phone? Go to Settings > Backup & reset > Factory data reset and select Erase internal storage to format the internal memory of your phone.
Page 235 Location service and navigation 12.1 Why can't the GPS of my phone search for a satellite?  Make sure you are not in an enclosed area (for example, a room on the first floor of a tall building, a small area surrounded by tall buildings, or an underground garage) because tall buildings block the satellite signals.
Page 236 If the foregoing methods fail, contact Huawei technical support or use other GPS software.  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 12.8 What can I do if the GPS positioning is inaccurate? ...
Page 237  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 12.9 How can I enable the GPS? Flick down the notification bar and touch the GPS icon. Then, you can enable or disable the GPS function.
Page 238 12.12 What are LBS? The LBS stands for Location Based Services that are value-added services provided by combining the mobile communications network and satellite positioning system. The location information (altitude and longitude coordinate data) of a mobile terminal is acquired using the positioning technology.
Page 239 12.16 What can I do when the LBS fails? Go to Settings > Location access, check and enable LBS-related options. Make sure that the mobile or Wi-Fi network connection is normal, because data from the server can't be acquired when the network is unavailable. Use your phone outdoors and try again, because reception of the GPS signals will be affected underground and indoors.
Page 240 12.21 How can I strengthen the GPS signals?  Try using the GPS function in an open area to ensure normal signal transmission.  When you use the GPS function in a car, place your phone near the front window of the car.
Page 241 FAQs to the problem that I have encountered? Restart your phone and restore it to the factory settings. If the problem persists, provide the corresponding information to Huawei technical support engineers. The problem will be solved in our updated FAQ.
Page 242 "$", your phone has not been rooted. If the output is ended with "#", your phone has been rooted. The figures are for your reference only. The actual screens may vary. If you can't perform the operations, take your phone to an authorized Huawei service center. August 2015 INTERNAL...
Page 243 13.7 Does automatic time synchronization consume data traffic? Your phone is unibody and the battery can't be removed. If your phone obtains the date and time from your carrier's network when it powers on and registers with the network, it doesn't use an Internet connection to synchronize the date and time, and no data traffic is generated.
Page 244 13.13 How do I turn on the scientific calculator? Open your calculator in landscape orientation to display the scientific calculator. 13.14 How do I quickly move icons to different home screens? To move one icon: Use one hand to touch and hold the icon and use the other hand to flick on the screen to move the icon to another screen.
Page 245 However, your phone doesn't support the line control function of some headsets, for example, Apple headset. It is suggested that you use Huawei original headset to gain better audio and line control operation experience. 13.20 What can I do when my phone receives no signals? ...
Page 246 13.22 How do I turn on the safe mode?  When your phone powers on, press and hold the volume down button and your phone will turn on the safe mode.  After the safe mode is turned on, the left bottom of the screen displays that the safe mode is enabled.
Page 247 Contact Huawei technical support or take your phone to an authorized Huawei service center. If your phone comes into contact with liquid, such as coffee, coke, milk, or salt water, take it to an authorized Huawei service center as soon as possible.
Page 248 The figures are for your reference only. The actual screens may vary. 13.29 How does my phone display multiple windows on the screen at the same time? On the Settings screen, enable Suspend button. Touch to rapidly open the suspend windows of calendar, message, notes, or calendar.
Page 249 The figures are for your reference only. The actual screens may vary. 13.31 How do I adjust the font size of Notes? On the Notepad screen, open the options menu and touch Settings. Then, adjust the font size. There is no specific option for adjusting the font size of the Notes. You can set the font size under Settings >...
Page 250 The figures are for your reference only. The actual screens may vary. 13.33 How do I set an automatic update interval for the weather app? On the Weather screen, go to > Settings. Enable Auto update and touch Update interval to select an update interval. August 2015 INTERNAL...
Page 251 The figures are for your reference only. The actual screens may vary. 13.34 How do I turn off the alarm of the weather app? On the Weather screen, go to > Settings. Touch Weather tones to turn on or off the alarm.
Page 252 13.36 How do I change the beginning day of a week on the calendar? On the Calendar screen, touch the options menu. Go to Settings > Week starts on and update the date. The figures are for your reference only. The actual screens may vary. 13.37 How does my phone display the number of weeks on the calendar? On the Calendar screen, touch the options menu.
Page 253 The figures are for your reference only. The actual screens may vary. 13.38 Does my phone support the counting function? Yes. Your phone supports the counting function. On the Clock screen, touch the Stopwatch tab. Touch Start to start counting. During counting, you can touch Lap to measure the number of times.
Page 254 The figures are for your reference only. The actual screens may vary. 13.41 Does the alarm go off when my phone powers off? When the alarm is enabled, your phone automatically powers on and turns on the alarm. 13.42 Can I use a nano-SIM card equipped with a card holder as a standard micro-SIM card? No.

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