Chapter 4: Troubleshooting; Troubleshooting; Display - Asus O!PLAY TV PRO User Manual

Chapter 4

Troubleshooting

Troubleshooting
This section provides answers to some common problems that you may encounter
while installing or using the ASUS O!PLAY TV PRO. These problems require
simple troubleshooting that you can perform by yourself. Contact ASUS Technical
Support if you encounter problems not mentioned in this section.

Display

Q1. The O!PLAY TV PRO does not work. You think that the problem
might be with the O!PLAY TV PRO's power adapter.
• The O!PLAY TV PRO's power adapter possibly performs the overload
protection function — automatic shutdown during overload conditions,
such as Over Current, Over Voltage, and Over Temperature.
• Disconnect the O!PLAY TV PRO's power adapter and wait few minutes
before you reinsert the player's power adapter directly into an outlet. Turn
on the O!PLAY TV PRO again.
• If the problem still exists, contact your retailer.
Q2. The TV screen is blank and the O!PLAY TV PRO power LED
remains off.
• Ensure that the TV is turned on.
• Ensure that the O!PLAY TV PRO's power adapter and power outlet are
functional.
• Ensure that the O!PLAY TV PRO's power adapter plug is firmly attached to
the rear panel of the player and to the power outlet.
Q3. I cannot see the Setup Wizard when I turn on the player for the
first time. The TV screen is blank and the O!PLAY TV PRO power
LED is on.
• Ensure that the TV is turned on.
• Ensure that the AV/HDMI cable is properly connected to the correct
terminals on both the TV and the O!PLAY TV PRO.
• Ensure that your TV is switched to the appropriate video source (AV IN
or HDMI). You may need to use your TV Remote control to change video
sources.
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