Denon AVR-S970H Diagnostics And Troubleshooting Manual
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Denon AVR-S970H Diagnostics And Troubleshooting Manual

Denon AVR-S970H Diagnostics And Troubleshooting Manual

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Introduction
How to operate
Cable Test
Limit mode
Log & EDID
Troubleshooting
HDMI Diagnostics and Troubleshooting
(Production in 2022/2023)

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Summary of Contents for Denon AVR-S970H

  • Page 1 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting HDMI Diagnostics and Troubleshooting (Production in 2022/2023)

  • Page 2: Table Of Contents

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Limit mode Introduction Limit Mode Menu HDMI Diagnostics and Troubleshooting Source Selection Compatible Models Setting How to operate EDID Copy/Preset Max Resolution How to operate HDCP Starting HDMI DIAGNOSTICS Mode HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only HDMI DIAGNOSTICS Menu Reset...
  • Page 3 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Log & EDID Procedure Troubleshooting Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) Video Flow V1-01 Video Flow V1-02/06/10 Video Flow V1-03/04/05/08/09 Video Flow V1-07 Video Flow V1-11 Video Flow V2-01/05 V3-01/05 Video Flow V2-02/03/04/06 V3-02/03/04/06...

  • Page 4: Hdmi Diagnostics And Troubleshooting

    This manual is a guide for operation method 1. The following Denon AVR products support the HDMI Diagnostics feature. See the separate Denon Web UI Advanced Setup manual for operation method 2. Production in 2022 z After updating the AVR to the firmware released in March 2023, the HDMI AVR-S970H DIAGNOSTICS function can be used from the Web UI.

  • Page 5: How To Operate

    AVR and contact customer service in your area. display. (For contact service, refer to “Customer Support” (v p. 9 )) Production in 2022 Button [A] Button [B] AVR-S970H Front panel display sample (e.g. AVR-X2800H) AVR-X2800H ZONE2 SOURCE TUNER PRESET CH - AVR-X2800H DAB HardwareCheck...

  • Page 6: Hdmi Diagnostics Menu

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting HDMI DIAGNOSTICS Menu When the Hardware Self-Diagnostics Test is passed, the AVR displays the HDMI DIAGNOSTICS Menu below. Use ui to select the menu to be set or operated, then press ENTER. Front panel display sample (e.g.AVR-X2800H) (For other display samples, refer to the "Display sample list".

  • Page 7: To Exit Hdmi Diagnostics Mode

    Control Keys for Navigation You can operate each menu using the Cursors, Enter and Back buttons on the remote control or the main unit. Main unit buttons (Production in 2022) AVR-X2800H RC buttons AVR-S970H AVR-X2800H DAB AVC-X3800H AVR-X3800H TUNE+ ZONE2 SOURCE...

  • Page 8: Initialization

    Select Limit Mode in the HDMI Diagnostics menu in Web UI and choose “Reset all settings.” Release the buttons after confirming that the front panel display flashes at 1-second intervals. Production in 2022 Button [A] Button [B] AVR-S970H TUNER PRESET CH+ TUNE - AVR-X2800H AVR-X2800H DAB ZONE2 SOURCE DIMMER...

  • Page 9: Customer Support

    Log & EDID Troubleshooting Customer Support If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area. For US & Canada o Denon US & Canada https://support.denon.com/app/home For Europe o Denon UK https://support-uk.denon.com o Denon Germany https://support-de.denon.com...

  • Page 10: Cable Test

    “Connect the cable between HDMI7(6) IN and MONITOR*(1) OUT, then press ENTER”. z On models produced in 2023, TV is displayed instead of MONITOR. –Connect the cab Scrolling display Production in 2022 HDMI IN for Cable Test AVR-S970H AVR-X2800H AVR-X2800H DAB HDMI 6 IN AVR-X3800H AVC-X3800H AVR-X4800H...
  • Page 11 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Select “Start”, then press ENTER. –CableTest Start “Testing...” appears in the front panel display, and the test starts. Testing... The AVR shows Cable test result on the front panel display. To perform the cable test again, select “Retry”...

  • Page 12: Test Item & Test Result

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Test Item & Test Result Test whether there are issues in the HDMI cable communication line and whether the line is compatible with the transfer domains of the resolutions in the table below. After you finish the cable test, if you still have any issues, please try the following solution.

  • Page 13: Limit Mode Menu

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting To limit the Video/Audio output try the (EDID) or HDCP method to properly display picture on the TV and to correct sound issues. Limit Mode Menu The AVR has various options for Limit Mode. These limit modes are stored for each Video input source.

  • Page 14: Source Selection

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Source Selection You can switch inputs to check other video sources. The input source encoder on the unit or remote control unit can be used to change the input source. When the current input source is audio only, with no video assignment, “Audio”...

  • Page 15: Setting

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Setting EDID Copy/Preset Set the preset based on the monitor from which you wish to copy EDID or the video and audio format you wish to set. HDR10, HLG, HDR10+, Item Descpription...
  • Page 16 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting HDR10, HLG, HDR10+, Item Descpription Resolution/ Deep Color Audio Capability Dynamic HDR, Bandwidth Dolby Vision The AVR’s EDID is fixed in the video and audio PCM,Dolby Digital, DTS, Multi Channel formats described on the right.

  • Page 17: Max Resolution

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Max Resolution Max Resolution has 6 selectable items. No Limit No limit. The AVR works up to 8K(40Gbps). 4K18Gbps This sets EDID information and max resolution of the video (Default): output from the AVR to up to 4K(18Gbps).
  • Page 18 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting [Relationship between Max Resolution setting and Support Resolution] Max Resolution setting Support Color Pixel No Limit Resolution Space Depth 4K(18Gbps) 4K(9Gbps) 1080p 720p 480p (8K(40Gbps)) RGB, ✔ ✔ ✔...
  • Page 19 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Max Resolution setting Support Color Pixel No Limit Resolution Space Depth 4K(18Gbps) 4K(9Gbps) 1080p 720p 480p (8K(40Gbps)) 24 bit ✔ ✔ ✔ YCbCr 4:2:0 30, 36 bit ✔ ✔...

  • Page 20: Hdcp

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting HDCP Reset The HDCP version of the AVR can be limited to HDCP ver. 1.4. Use this when You can reset the limit mode settings to the factory default values. video is not output due to the problem of compatibility of the player and TV HDCP Settings other than limit mode are not reset.

  • Page 21: Procedure (Max Resolution)

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Procedure (Max Resolution) When the TV doesn't play a video's content (4K18Gbps), there are two approaches Select the maximum resolution to be set and press the ENTER to this issue. button.

  • Page 22: Current Source

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting The video is displayed. Save the settings if necessary. To reflect the settings only on the current input source, select “Current source” and press the ENTER button. To reflect the same settings on all input sources, select “All source” and press the ENTER button.

  • Page 23: Tips For Limit Mode Setup

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Tips for Limit Mode Setup The restriction modes may solve the issue when used in the following cases. 4 HDCP Use them according to the issue that is occurring. When an HDCP1.4 compatible TV and HDCP2.2 or 2.3 compatible player are 2 EDID Copy/Preset connected through the AVR, and Stream Type1 (HDCP 2.2 or 2.3 protected)

  • Page 24: Dolby Vision

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting 7 Dolby Vision There are some cases in which a video's color is incorrect when connecting an Dolby Vision compatible projector, and Dolby Vision content is played. There is a possibility that the video's color can be corrected if the AVR doesn’t send the connected projector’s Dolby Vision capability information.

  • Page 25: Log/Edid

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Save logs or EDID information on a USB memory device or our server via the network. This menu is for developers. Please use it only when requested by customer service. Use a USB memory device formatted to FAT32 format.

  • Page 26: Trouble Shooting Guide For Hdmi Diagnostics (Video Test, Audio Test, Auto Test)

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) If an error ID is displayed when running tests from the Video Test/Audio Test/Auto Test menus, check in accordance with the flow of the appropriate error ID number. If “PASS”...
  • Page 27 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Description Video TX (Monitor1) V2-01 Miscommunication with Monitor at output terminal (HPD always low). V2-02 Miscommunication with Monitor at output terminal (4K60 output setting error). V2-03 Miscommunication with Monitor at output terminal (HPD continuous assert error). V2-04 Miscommunication with Monitor at output terminal (Rx Sense continuous assert error).

  • Page 28: Video Flow V1-01

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-01 Description “V1-01”: Cannot detect the HDMI cable connected to the AVR input terminal (as detection of 5V from Source Device). "V1-01" Try *** :Item of AVR operation Question * :Item of Question to answer user Try Cable Test (Input side) Note 1 : Source Device check item (For details (v p.

  • Page 29: Video Flow V1-02/06/10

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-02/06/10 Try *** "V1-02/06/10" :AVR operation Question * :Question for user to answer Try Cable Test (Input side) Question 3 Please connect the source device cable between HDMI7 IN or HDMI6 IN and MONITOR(1) OUT, then start the Cable Test.
  • Page 30 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Description “V1-02”: Cannot detect the HDMI signal from the source device at the AVR input terminal (as TMDS Rx PLL UnLock). Description “V1-06”: Copyright Protection certification Error with Source Device.

  • Page 31: Video Flow V1-03/04/05/08/09

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-03/04/05/08/09 Description “V1-03”: Cannot detect the HDMI signal from the source device at "V1-03/04/05/08/09" the AVR input terminal (TMDS Rx PLL Lock, but SCDT(CKDT) OFF). Description “V1-04”: Missing Video Info, or receiving Info Error (AVI Info does not exist).

  • Page 32: Video Flow V1-07

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-07 Description “V1-07”: HDCP2.2 or 2.3/Stream ID Type mismatch (ie. Stream ID = 1, but Monitor's HDCP = V1.4). "V1-07" Try *** :AVR operation Question * :Question for user to answer Question 1 Note 1 : Source Device check item (For details (v p.

  • Page 33: Video Flow V1-11

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V1-11 Description “V1-11”: FRL Link Training failed and Video signal format is limited "V1-11" to TMDS. Try *** :AVR operation Question 1 The input video signal rate is limited according to the Link Training Question * :Question for user to answer result.

  • Page 34: Video Flow V2-01/05 V3-01/05

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V2-01/05 V3-01/05 Description “V*-01”: Miscommunication with Monitor at output terminal (HPD "V2-01/05" “V3-01/05” always low). Description “V*-05”: Cannot get Monitor information (EDID from Monitor). Try *** :AVR operation V2-** : Monitor1 error Try Cable Test (Output side)

  • Page 35: Video Flow V2-02/03/04/06 V3-02/03/04/06

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V2-02/03/04/06 V3-02/03/04/06 Try *** :AVR operation "V2-02/03/04/06" "V3-02/03/04/06" Question * :Question for user to answer V2-**: Monitor1 error V3-**: Monitor2 error Try Cable Test (Output side) Question 3 Please connect the monitor output cable between HDMI 6 IN and MONITOR (1) OUT”, then start the "Cable Test".
  • Page 36 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Description “V*-02”: Miscommunication with Monitor at output terminal (4K60 output setting error). Description “V*-03”: Miscommunication with Monitor at output terminal (HPD continuous assert error). Description “V*-04”: Miscommunication with Monitor at output terminal (Rx Sense continuous assert error).

  • Page 37: Video Flow V2-07 V3-07

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Video Flow V2-07 V3-07 Description “V2-07”: FRL Link Training failed and Video signal format is limited "V2-07, V3-07" to TMDS. Description “V3-07”: FRL Link Training failed and Video signal format is limited Question 1 to TMDS.

  • Page 38: Audio Flow A1-01

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio Flow A1-01 Description “A1-01”: Audio Packet doesn't come from Source (DVI). "A1-01" Try *** :AVR operation Question * :Question for user to answer Try Limit mode (Max Res.) Note 1 : Source Device check item (For details (v p.

  • Page 39: Audio Flow A1-02

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio Flow A1-02 Description “A1-02”: HDMI Rx Information is not correct. "A1-02" Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Please check Note 2 : AVR check item (For details (v p.

  • Page 40: Audio Flow A1-03

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio Flow A1-03 Description “A1-03”: Information mismatch HDMI device and DSP device (N, "A1-03" CTS, Channel Status, Audio Info, Layout). Try *** :AVR operation Question 1 Question * :Question for user to answer Would you like to limit the audio format to “PCM2ch”? Note 1 : Source Device check item (For details (v p.

  • Page 41: Audio/Video Flow Other

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Audio/video Flow Other "Other" Question 1 Do you have an issue? Proceed to “Video” or “Audio” in accordance with the symptoms. Proceed to “None” if there are no problems. None Audio Video...

  • Page 42: Other Video Case1

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Video Case1 Try *** :AVR operation "Video Case 1" Question * :Question for user to answer Try Cable Test (Output side) Please the monitor output cable between HDMI7 IN or HDMI6 IN to MONITOR(1) OUT, then start the Cable Test. What is the test result ? CABLE TEST PASS 8K (40Gbps) FAIL or...
  • Page 43 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Try Limit mode (Deep Color) Set "Deep Color: Limit" Question 8 Question 4 Has your issue been fixed? Has your issue been fixed? Question 9 Try Cable Test (Input side) Do you want to limit Please connect the source device cable between or HDMI7 IN or the video to deep color?
  • Page 44 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Question 6 Has your issue been fixed? Please check the Source/Monitor Device (Note 3) or try Limit Mode Please check Keep Please change Keep Please change Please change [Max Resolution/Deep Color] the Monitor Device the Limit Mode the Input Cable...

  • Page 45: Other Video Case2

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Video Case2 Try *** :AVR operation "Video Case 2" Question * :Question for user to answer Note 2 : AVR check item (For details (v p. 48 )) Note 3 : Monitor Device check item (For details (v p.

  • Page 46: Other Audio Case1

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Audio Case1 Try *** :AVR operation "Audio Case 1" Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p.

  • Page 47: Other Audio Case2

    Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Other Audio Case2 Try *** :AVR operation "Audio Case 2" Question * :Question for user to answer Note 1 : Source Device check item (For details (v p. 48 )) Note 2 : AVR check item (For details (v p.
  • Page 48 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Note1: Source Device check item Note3: Monitor Device check item (Try) AC Off/On (Try) AC Off/On (Try) Standby/Power On (Try) Standby/Power On (Check or change) Video setting (Resolution, etc...) (Check or change) HDCP Ver.

  • Page 49: Appendix: Display Sample List

    Cable Test Limit mode Log & EDID Troubleshooting Appendix: Display sample list Compatible Models Production in 2022 1 line display 2 line display AVR-S970H AVR-X4800H/AVC-X4800H AVR-X2800H/AVR-X2800H DAB AVR-A1H/AVC-A1H AVR-X3800H/AVC-X3800H Production in 2023 1 line display 2 line display AVR-S670/AVC-S670H AVR-S770H...
  • Page 50 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting “HDMI DIAGNOSTICS Menu”(v p. 6) 1 line display 2 line display HDMI DIAGNOSTICS 1 Auto Test 1 Auto Test...
  • Page 51 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Cable Test “Procedure”(v p. 10) 1 line display 2 line display HDMI DIAGNOSTICS 4 Cable Test 4 Cable Test CABLE TEST –Connect the cab –Connect the cab Scrolling display Scrolling display (2nd line) CABLE TEST –CableTest Start...
  • Page 52 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Limit mode “Limit Mode Menu”(v p. 13) 1 line display 2 line display LIMIT MODE 1 Source:CBL/SAT 1 Source:CBL/SAT...
  • Page 53 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting “Procedure (Max Resolution)”(v p. 21) 1 line display 2 line display HDMI DIAGNOSTICS 5 Limit Mode 5 Limit Mode LIMIT MODE 3 MaxRes:4K18G 3 MaxRes:4K18G MAX RESOLUTION –*4K9Gbps –*4K9Gbps Save? Save?
  • Page 54 Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting Log & EDID “Procedure”(v p. 25) 1 line display 2 line display HDMI DIAGNOSTICS 6 Log/EDID 6 Log/EDID Log/EDID LOG/EDID Blink –Start –Start USB SUCCESS USB SUCCESS Blink –Exit –Exit Ticket No:xxxxx...
  • Page 55 3520 10866 00ASD ©2022 Sound United. All Rights Reserved.

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