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This chapter provides information to help you get service and
®
support for your Sansa
Clip+ MP3 player.
Learn More, Service, and
Warranty Information
Getting Technical Support
Before you contact Technical Support, we encourage you to read the
Tips &
Troubleshooting
section to see if your question is covered there.
If you have questions about the use or features of your Sansa player as well as other
SanDisk products, please visit our Knowledgebase at
kb.sandisk.com
.
You can also call the SanDisk Technical Support Center for US: 1-866-SanDisk (1-866-726-
3475), Worldwide: see
www.sandisk.com/support
for local country phone numbers. When
you call us for support, please include as much information as you can from your packaging
material. This will allow us to help you more quickly.
SanDisk Manufacturer's Limited Warranty
SanDisk warrants to the end user, that this product, excluding content and or software
supplied with or on the product, will be free from material defects in manufacture, will
conform to SanDisk's published product specifications and be fit for normal use during the
Warranty Period specified in the table commencing on the date of purchase provided that
the product is legally placed on the market.
To make a warranty claim please contact SanDisk at the telephone number in the table or
support@SanDisk.com within the Warranty Period and provide proof of purchase (showing
date and place of purchase and name of the reseller) and product name, type and number.
You may return the product after first obtaining a Return Material Authorization number and
following any other guidelines listed. For further information see www.sandisk.com and
select "support".
SanDisk may at its option repair this product or provide you with an equivalent product; and
if unable to repair or replace the product, will refund the purchase price. SanDisk will not
be liable for indirect or consequential damage (including loss of data), or for damage caused
by improper use (including use in an incompatible device and use not in accordance with the
instructions), or by improper installation, unprofessional repair, modification or accident.
This constitutes SanDisk's entire liability which will never exceed the price you paid for it,
plus the necessary costs you made for the warranty claim. SanDisk products must not be
used in applications where failure could threaten injury or life, such as life support systems.
SANDISK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT
PERMITTED BY LAW. IF SANDISK CANNOT DISCLAIM IMPLIED WARRANTIES UNDER
APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON
29
Tips & Troubleshooting
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