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Ecotricity SMETS2 How To Use Manual

Pay as you go (payg) smart meter
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How to use your
Pay As You Go (PAYG)
Smart Meter - SMETS2

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Summary of Contents for Ecotricity SMETS2

  • Page 1 How to use your Pay As You Go (PAYG) Smart Meter - SMETS2...

  • Page 2: Table Of Contents

    Contents What is a smart meter ......................3 What is PAYG ..........................3 How to top up with your Prepayment Account Number (PAN) ...3 Issues with topping up ....................5 Key information ........................7 Using your In-Home Display (IHD) ................9 Using your PAYG electricity meter ................15 Using your PAYG gas meter ..................22 Other useful information ....................28 Smart meter data - a guide to your rights and choices ......31...

  • Page 3: What Is A Smart Meter

    PAYG, when you moved into a property with a PAYG smart meter or when you switched to Ecotricity with a PAYG smart meter. If you’re struggling to find this, please contact Ecotricity on 0345 555 7100. Top up with the Ecotricity Top-Up App: Download the app from the Apple App Store or Google Play Store.
  • Page 4 We also have a guest top up option, which allows you to top up on behalf of someone else. You don’t have to register for an account, but you’ll need to know their PAN. Once you’ve registered for the Ecotricity Top-Up App, your PAN barcode can be found in the Menu when you click ‘Pay in Store’.

  • Page 5: Issues With Topping Up

    You will need to have your Prepay Account Number (PAN) to hand as well as a payment card or cash. Prepayment cards: Ecotricity doesn’t automatically provide physical prepayment cards to save on unnecessary plastic usage. If you do need one, please contact us on 0345 555 7100 to request one.

  • Page 7: Key Information

    Key information Emergency Credit This allows you to keep your power on, even when you’ve used up your balance. This is a £10 buffer which will keep you on supply in an emergency until you can top up again. Once it’s used up, you’ll lose supply and will need to top up again. Important: You will need to repay the Emergency Credit balance in full (including any accrued standing charge) before your supply reconnects.
  • Page 8 Top up amounts & balances Top ups Minimum top up (in one transaction) £1 Maximum top up (in one transaction) £99 Maximum meter balance £999 Viewing your balance ‘Balance’ shows the amount of credit you have on your meter. This will update in near real-time as you use energy and you’ll be charged accordingly.

  • Page 9: Using Your In-Home Display (Ihd)

    Using your In-Home Display (IHD) Touch to change to Smart meter Now, Today (HAN) strength Screen title Prepay indicator and time tabs. Electricity usage Rate of usage consumption (Cost per hour or kW) Press Press switch between return to the cost or energy previous screen consumption...
  • Page 10 IHD – Navigation Button What it Does Home Menu / Home Screen < Left / Up Enter / Swich between KWH & £ on the homepage > Right / Down Previous Page IHD – Home Screen This screen offers quick access to the energy being currently used in your property, as a cost or number of units.
  • Page 11 Today – Actual energy usage vs budget For more details on how much energy you have used, go to Menu > Usage history to see a detailed breakdown of your past energy usage. Prepay – Remaining meter balances When you first set up your IHD, it will take a couple of days to gather enough information to estimate how much energy you use on a daily basis, and therefore how long your top ups will last.
  • Page 12 IHD - Activating Emergency Credit An alert will appear when your meter balance falls to £2. Follow prompts and select ‘Yes’ to activate. If the alert doesn’t pop up, you can activate emergency credit on the IHD by going to Menu >...
  • Page 13 IHD - Entering a payment code on your IHD Go to Menu > Prepayment > Top-up and enter UTRN manually. IHD – view your Debt Go to Menu > Money Owed This will bring up a summary of the amount of debt needing to be repaid...
  • Page 14 Balance on your meter Money Owed View debt repaying from you meter Inbox Messages from Ecotricity Meters Information about your meter Support Contact numbers for Ecotricity Settings Budget Set usage budgets Display Brightness and sleep settings Alerts Turn on and off...

  • Page 15: Using Your Payg Electricity Meter

    Using your PAYG electricity meter Electricity - Meter navigation Your smart meter has two buttons next to the display, which are used to navigate the screens and interact with the meter. These buttons have several different actions, depending on the screen you’re looking at. Button Action Screen display...
  • Page 16 Electricity meter - balance screen Shows day-to-day balance in PAYG mode. How to get to the meter balance screen Active Register Reading Screen Rate 01 Act Imp XXXXX KWH Press # ## # ## ## # ## # ## # ## # ## ## ## # ## # ## ## # ## # ## # ## # ## ## ## Press Credit £0.00...
  • Page 17 Meter balance screen icons Menu What it does Credit Balance available EmCr Emergency Credit is available to activate / balance if Emergency Credit is in use Owed Amount needed to clear the emergency credit, friendly credit & standing change owed and/or reconnect supply Meter is supplying electricity Meter is disconnected and not supplying electricity Meter is ready to be reconnected...
  • Page 18 Electricity meter – reconnecting supply If safe and practical, it’s best to turn off your power at the fuse box before reconnecting supply to prevent a power surge to your electrical appliances. Next, if your meter is ready to be reconnected, you’ll see the below message on the screen.
  • Page 19 Electricity meter – entering a payment code (UTRN) Please note If you enter payment code but don’t submit it before the screen resets, you’ll need to re-enter the code from the beginning. Rate 01 Act Imp XXXXX KWH Press X2 XXXXX EmCr | £0.00 (Credit, EmCr Remaining, Owed, X) Press...
  • Page 20 D1 / The amount and frequency you repay your debt. For ref: 1440min = one day Debt 1 Amnt Paid The amount of debt you’ve paid off Ecotricity Supplier name 03455557100 Supplier contact number Total Act ImPort Meter reading (also called Totaliser) Total Act EXPort Export meter reading (for generation, i.e.
  • Page 21 Electricity meter – active register readings screen & boost When not being used, your smart meter’s display will go into sleep mode and the backlight won’t be on – this is to save power. If you need to take a manual meter reading or boost your off peak circuit (if you have one), this can be done from the meter’s main screen.

  • Page 22: Using Your Payg Gas Meter

    Using your PAYG gas meter Gas meter – navigation Your gas smart meter has two buttons which are used to navigate the screens. Button Action What it does Press Next Screen / No Press Hold Meter Information Screens / Enable Gas Hold Actions Menu / Registers Menu / Submit UTRN Important: the meter screen will turn off when not in use.
  • Page 23 Gas meter - main meter screens These are the three main screens you will see on your gas meter. Meter screen turns off when not in use Press Meter Balance Screen Dynamic screen XXXXX £0.00 showing balance, emergency credit (CRED, EmCr, OWED, ARM, ON, OFF) and info on the meter supply Press...
  • Page 24 Gas meter - activating emergency credit If available, “EmCr” appears on the Meter Balance screen. You may also hear an alert from the meter. Remember, in some scenarios your meter may automatically activate your Emergency Credit if you’ve previously used it. Press Wake the meter up...
  • Page 25 Gas meter – reconnecting supply Important: Make sure all your gas appliances are switched off before trying to re-activate the supply. If your meter is ready to be reconnected, you’ll see the below message on the screen. Wake the meter Press Your meter may quickly flash the...
  • Page 26 Gas meter – entering a payment code (UTRN) Follow the below instructions before pressing and holding B to submit your UTRN. If you enter payment code but don’t submit it before the screen resets, you will need to re-enter the code from the beginning. Press Wake the meter up...
  • Page 27 XXXXX £0.00 XXX (CRED, EmCr, OWED, ARM, ON, OFF) Hold The first meter information Screen is the Ecotricity 0345 5557100 contact details for Ecotricity Support PRESS for next meter information screen From here you PRESS if prompted for...

  • Page 28: Other Useful Information

    The engineer should offer energy saving advice during your meter exchange appointment. If you’d like some more information, you can visit energysavingstrust.co.uk or call 0300 123 1234 for independent support. You can also contact our team on 0345 555 7100 or visit www.ecotricity.co.uk/your- green-energy/energy-saving-advice. •...
  • Page 29 My energy supply has disconnected, what can I do? Check your fuse box to see if any of the switches have tripped (switched into the ‘off’ position). If they have, flip them back into the ‘on’ position and check your appliances again.
  • Page 30 Please give our team a call on 0345 555 7500 or email movinghome@ ecotricity.co.uk to let us know as close to your move out date as possible. Please leave your IHD for the next occupier to use - it’s linked to the meter at the property so won’t work in your new home.

  • Page 31: Smart Meter Data - A Guide To Your Rights And Choices

    To make a complaint, you can give us a call on 0345 555 7 100 or email home@ecotricity.co.uk. If you’re a micro business, please call us on 0345 230 6102 or email us at business@ecotricity.co.uk so that we can ensure that you are being billed accurately. For more details about: •...

  • Page 32: If You Smell Gas

    Make sure someone is available to provide access to the property when the emergency engineer arrives. • Call the Fire Service on 999 if fire breaks out. 0345 555 7100 | home@ecotricity.co.uk | www.ecotricity.co.uk Lion House, Rowcroft, Stroud, GL5 3BY Printed on recycled chlorine-free paper with vegetable-based inks.

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