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tell Gate Control BASE 1000 Installation And Application Manual

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Gate Control BASE 1000
INSTALLATION AND APPLICATION MANUAL
for device version v10.00
Document version: 6.1 23.01.2024
Product models:
• Gate Control BASE 1000 - 2G.IN4.R2
• Gate Control BASE 1000 - 3G.IN4.R2
• Gate Control BASE 1000 - 4G.IN4.R2

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  • Page 1 Gate Control BASE 1000 INSTALLATION AND APPLICATION MANUAL for device version v10.00 Document version: 6.1 23.01.2024 Product models: • Gate Control BASE 1000 - 2G.IN4.R2 • Gate Control BASE 1000 - 3G.IN4.R2 • Gate Control BASE 1000 - 4G.IN4.R2...

  • Page 2: Table Of Contents

    Table of contents 1 General operation of the Gate Control BASE ................5 1.1 Differences between the 2G, 3G and the 4G models ............5 1.2 Setting the system time ......................6 1.3 Data traffic ..........................6 1.4 Operation of the contact inputs ..................... 6 2 Processing of personal data ......................
  • Page 3 6 Configuring the Gate Control BASE by SMS, using a mobile phone ........... 55 6.1 Detailed specification of SMS commands ................57 7 Updating the firmware ......................... 62 7.1 Updating via USB ........................ 62 7.2 Updating remotely over the Internet ..................63 8 Restoring the factory default settings ..................
  • Page 4 Please read this manual before using the product. The latest version of the product’s programming software and manuals are available on the manufacturer’s website at: https://tell.hu/en/products/gsm-automation/gate-control-base ► Product features: • Control of outputs by free phone calls using caller identification •...

  • Page 5: General Operation Of The Gate Control Base

    1 General operation of the Gate Control BASE The Gate Control BASE device was basically designed for control of electric gates and barriers. However, it can be used to control other devices as well. Controlling can be performed according to the configured control mode by making a phone call to the number of the SIM card installed into the device.

  • Page 6: Setting The System Time

    1.2 Setting the system time For proper operation of functions that require the exact time (event logs, permitted entry period), setting the system time is necessary. The module sets the system date and time automatically on each power up and by 24 hours on each scheduled daily restart, by reading the local time from the mobile network.

  • Page 7: Responsibility Of The Manufacturer

    2.1 Responsibility of the Manufacturer The Manufacturer takes any kind of responsibility for and in connection with the functionality and use of the system – including proper use of hardware and software – according to the relevant provisions of law. The Manufacturer takes no responsibility for damage resulting from: the user having lost the device for controlling the system, or this device or his personal data mentioned above having been stolen, thus enabling an unauthorized person to have access to the system;...

  • Page 8: Connections

    An ideal solution for the above purposes is the power supply designed and manufactured by TELL, which we expressly recommend using for our devices. • Recommended TELL power supply: TT25VA-12V5. 3.4.1 Wiring diagrams according to output control modes System terminal inputs and outputs: Supply voltage 12-30V DC or 12-16.5V AC (min.
  • Page 9 Control mode 3: - For single-gate automations that require triggers for opening and closing on the same input. - Opening and then closing by a single call. - Output OUT1 is normally open (NO), while OUT2 is normally closed (NC). - Output OUT1 is used to control the gate, while OUT2 is used to interrupt the photocell sensor...

  • Page 10: Preparing And Installing The Sim Card

    3.5 Preparing and installing the SIM card • The device requires a Mini (2FF) size SIM card. • The SIM card holder can be accessed by removing the cover of the aperture found on the device enclosure. The cover can be removed by pressing it with your fingernail towards the status LED at the edge where the gap is, and then pulling it outwards.

  • Page 11: Connecting The Antenna

    3.6 Connecting the antenna Connect the antenna to the FME-M socket. The device comes with an antenna which provides good transmission under normal reception circumstances. In case of experiencing signal strength problems or/and wave interference (fading), use another (directed) type of antenna or find a more suitable mounting place for the antenna.

  • Page 12: Technical Specification

    3.10 Technical specification Supply voltage range: 12-30V DC or 12-16.5V AC Nominal current consumption: 120mA Highest current consumption: 500mA@12V DC -20ºC - +70ºC Operating temperature: Transmission frequency: 2G model: 850/900/1800/1900 MHz 3G model: 900/2100 MHz @UMTS, 900/1800 MHz @GSM 4G model: 900/1800 MHz@GSM/EDGE, B1/B8@WCDMA, B1/B3/B7/B8/B20/B28A@LTE Highest load supported on outputs: 1A@24V AC/DC...

  • Page 13: Configuring The Gate Control Base Device

    You can download the latest version of the programming software from the manufacturer’s website: https://tell.hu/en/products/gsm-automation/gate-control-base 4.1 The user interface and configuration options of the software: You can select the language of the user interface when you install the software.

  • Page 14: Methods Of Connecting To The Device

    4.2 Methods of connecting to the device For connecting to the device using the programming software, the following options are available: USB: direct connection using a USB A / USB-B cable. Cloud: remote connection through the Internet via the cloud server operated by the manufacturer.

  • Page 15: Connecting To The Device Over The Internet

    4.2.2 Connecting to the device over the Internet For connecting via the Internet, it is necessary that the Gate Control BASE device you want to connect to uses the cloud service. For this, the APN settings must be configured in the “General” device settings menu, and it is also necessary to use a SIM card with available mobile Internet service in the device, which may use either a public or a private APN, but in case of using a SIM card that works in a private APN, accessing the cloud server IP address in the given APN must be specifically enabled at the mobile service...
  • Page 16 ➢ Connecting to the device over the Internet For connecting to the device remotely over the Internet, choose the “Cloud” option in the “Connection type” menu. Device name: if you have already added the device contact details in the program’s device register, you can select the device you want to connect to from the drop-down menu.
  • Page 17 • The Gate Control BASE device does not keep continuous connection with the cloud, it only connects to the server upon request. Therefore, before trying to connect remotely to the device, the request for connecting to the cloud should be sent by SMS to the phone number of the SIM card installed in the device.
  • Page 18 • After the connection has been successfully established, you can read and change settings, manage users, download event logs, and view device status information, depending on your access level. • To close the connection, click on “Disconnect” button. Attention! If you are using the device variant equipped with a 2G modem, or the device is connected to the 2G network, when using functions that make an outgoing call, the Internet connection will be interrupted for the duration of the call, because the 2G network does not support voice calls and mobile Internet usage at the same time.

  • Page 19: Gate Control Programming Software Usage And Feature Descriptions

    5 Gate Control programming software usage and feature descriptions 5.1 Connection menu group 5.1.1 Viewing the settings options and configuring offline The Gate Control programming software supports all Gate Control BASE and PRO device models, therefore the software shows the settings options available specifically in a given device model, which are different from the common parameters (e.g., differences between the BASE and the PRO, or device models with a different user capacity) only when the given device model is connected, i.e., a Gate Control BASE or PRO device has to be connected in order to show...

  • Page 20: Connection Type

    5.1.2 Connection type In the “Connection type” menu you can select the method of connecting to the device (USB or cloud), view information about the connection process, change the device’s USB password, restart the device, and restore the factory default settings in the device. The default USB password is 1234.
  • Page 21 • Changing the USB password: You can change the USB password of the device after clicking on this button. Enter the current USB password, then the new password, confirm the new password, and then click on the “OK” button. The password should consist of at least 4, but not more than 8 characters.

  • Page 22: Device Register

    5.1.3 Device register The device register serves for storing and easy management of Gate Control BASE and PRO device contact details used for remote access. You can add new device contact details to the database and edit, delete, and clone entries for easy adding devices with similar contact details. When connecting remotely, you can easily select by name the device you want to connect to from the “Device name”...
  • Page 23 Available options: • Update the records from database: To update the listed records from database, click on the “Update list” button. • Quick remote connect to the selected device: To connect to the selected device, click on the “Quick connect” button. The program will switch to the “Connection type”...

  • Page 24: Server Register

    SIM identifier (ICCID): the identifier of the SIM card installed in the device (if the SIM card is installed, the software reads the ICCID automatically from the device and inserts the data in this field when you add new contact details for a device). If automated reading fails, you can enter the ID manually or copy it from the “Status monitoring”...
  • Page 25 If you are using the device in in a private network, where there is no option to enable access to the cloud server, in the “Server register” menu you can add an IP address and port number available in the given private network, which you can then select as the default cloud server in the device settings, in the “General”...

  • Page 26: Device Settings Menu Group

    5.2 Device settings menu group You can configure the device settings in the submenus available in the “Device settings” menu. Attention! The device handles the device settings and user settings (users, remote access) as two different data categories, therefore you must read and write them separately in the device.

  • Page 27: General

    5.2.1 General In this menu you can configure the parameters related to the general operation of the device. Available options: • Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings”...
  • Page 28 Please note that after you make changes, you must write the settings into the device to be applied. For this, click on the “Write settings” button. SIM settings: Device phone number: enter the phone number of the SIM card installed in the Gate Control BASE device.
  • Page 29 Permitted entry period: Users who are granted the “0-24 entry period” permission configurable in the user settings, can control the system anytime, while users who are not granted this permission can control the system over the day only within the time interval configured in the “Permitted entry period” section in the “General”...

  • Page 30: Inputs

    5.2.2 Inputs In this menu you can configure the properties and options of the contact inputs IN1…IN4. The system generates input events when the contact inputs are triggered. You can configure notifications for each input event in the “Input events” menu, which will be sent to the phone numbers configured in the “Reporting channels”...

  • Page 31: Reporting Channels

    Input settings: Input type: you can configure an input as normally open (NO) or normally closed (NC). When set to NO, an event is generated when the input circuit is closed, while when set to NC, opening the input circuit generates an event. The input is closed when the given input IN1…IN4 is shorted to „V-”...

  • Page 32: Input Events

    Please note that after you make changes, you must write the settings into the device to be applied. For this, click on the “Write settings” button. SMS / call notification recipients: You can configure up to 4 phone numbers (TEL1…TEL4) which the system can notify by SMS or call, when contact inputs are activated.
  • Page 33 Available options: • Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings” menu group. • Writing the settings into the device: After changing the settings or entering new settings, to take effect in the system, it is necessary to write the settings into the device by clicking on the “Write settings”...

  • Page 34: Outputs

    5.2.5 Outputs In this menu you can configure how outputs OUT1 and OUT2 should operate when controlled. The operating mode of the outputs can be configured by selecting a control mode. You can choose out of five control modes for compatibility with various control boards of different gates. Choose the control mode which is appropriate for the control signal requirements of the given gate’s control board.
  • Page 35 Available options: • Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings” menu group. • Writing the settings into the device: After changing the settings or entering new settings, to take effect in the system, it is necessary to write the settings into the device by clicking on the “Write settings”...
  • Page 36 Control mode 2 For one or two gates or one gate with two opening options (partial/total opening). OUT1=N.O. (normally open) OUT2=N.O. (normally open) A = OUT1 pulse length (seconds) => for opening gate A B = OUT2 pulse length (seconds) => for opening gate B Selective or simultaneous control of outputs OUT1 and OUT2 using caller identification, based on configured user permissions.
  • Page 37 Hold the gate locked in open state upon a second control command: if this option is enabled, the gate remains open permanently (Y=infinite) after receiving a second call from the same user while the gate is opening or in open state (during the X+W+Y period). The gate will close when a third call is received from the same user, or a new call is received from a different user.

  • Page 38: Advanced Settings

    5.2.6 Advanced settings In this menu you can configure the device lock settings and select the default mobile operator and network to be used by the modem. Recommended for experts only! Do not change the factory default settings unless necessary!
  • Page 39 Available options: • Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings” menu group. • Writing the settings into the device: After changing the settings or entering new settings, to take effect in the system, it is necessary to write the settings into the device by clicking on the “Write settings”...
  • Page 40 • 4G only: use 4G (LTE) network only 3G network usage is supported by Gate Control BASE 1000 - 3G and - 4G models only! 4G network usage is supported by the Gate Control BASE 1000 - 4G model only! VoLTE support (4G model only): if you enable this option, the device will try to connect to the VoLTE service through which it can make and receive LTE-based calls.

  • Page 41: Users Menu Group

    5.3 Users menu group You can configure the user settings and remote access settings in the submenus available in the “Users” menu. Attention! The device handles the device settings and user settings (users, remote access) as two different data categories, therefore you must read and write them separately in the device.

  • Page 42: Users

    5.3.1 Users In this menu you can add users and configure user permissions. The system can be controlled from registered user phone numbers, or from any phone number, if there are no users registered in the system. You can register up to 1000 users with different roles and permissions.
  • Page 43 Available options: • Reading the users from the device: To read the users stored in the device, click on the “Read users” button. This will read all entries in all menus in the “Users” menu group. Additionally, if you haven’t read the device settings yet separately, it will also read all entries in the “Device settings”...
  • Page 44 The structure requirements of the CSV file, in case of importing from CSV: The program enables you to import a simple user list, or an extended file that also contains user settings. The program detects the type of the list you want to import automatically, based on the file content.

  • Page 45: User Settings

    If the file you want to import contains user settings too (role, permissions), you can choose in the “User settings” section of the bulk add window to preserve and apply the user settings found in the CSV file or configure the settings in that window and apply generally to all imported users.
  • Page 46 Role: you can choose out of 3 role levels: - User: can only control the system. - Admin: can control the system and manage users (add/modify/delete). - Super admin: full permission, can control the system and manage users and settings. Added by: in this section, the system shows the identifier of the admin or super admin, who has registered the new user.

  • Page 47: Remote Access

    5.3.2 Remote access In this menu you can configure passwords for remote access, for super admins and admins. In the possession of the username and password, the super admin or admin will be authorized to connect to the system remotely over the Internet, using the programming software. You can register up to 2000 remote access passwords in the system.
  • Page 48 Available options: • Reading the users from the device: To read the users stored in the device, click on the “Read users” button. This will read all entries in all menus in the “Users” menu group. Additionally, if you haven’t read the device settings yet separately, it will also read all entries in the “Device settings”...

  • Page 49: Remote Access Settings

    ➢ Remote access settings: User: using the drop-down menu, you can select the super admin or admin user, for whom you want to configure the remote access password. Password / Confirm password: in this section you can configure and confirm the remote access password.

  • Page 50: Device Status Menu Group

    5.4 Device status menu group 5.4.1 Status monitoring In this menu you can read information about the actual system status. Status information is read from the device and refreshed automatically only when connected through USB. When connected remotely, you can read and refresh the status information by clicking on the “Read”...
  • Page 51 Available status information: Device: • Firmware version: the firmware version of the device. • Model: the device model. • SIM identifier (ICCID): the identifier (ICCID) of the SIM card installed in the device. You can copy the identifier to clipboard by clicking the notepad icon on the right-hand side.
  • Page 52 Available options: • Read: This button is available only when connected remotely to the device. By clicking on this button, the program will read the status information from the device. This is not needed when connected via USB, since in that case the data are read and refreshed automatically.

  • Page 53: Event Logs

    5.4.2 Event logs In this menu you can view and export the event logs to file, which includes control and input events recorded by the system. The system stores the latest 1200 events in the event log memory. The values configured in the “Comment” field in the user settings are not stored in the event logs.

  • Page 54: Software Settings Menu Group

    5.5 Software settings menu group 5.5.1 Settings In this menu you can change the user interface appearance and can also enable the “Server register” menu, and extended logging for troubleshooting. Available options: • Restore default layout: To restore the user interface default layout, click on the “Restore default layout” button, and then close and open the program again.

  • Page 55: About

    Software logs: Extended logging for troubleshooting: you can enable this option if you encounter issues with the software. If you enable this option, the program will record detailed logs while the system operates. The program saves the software logs to file automatically in the “Logs” folder, which you can access easily by clicking on the link found in the “About”...
  • Page 56 The available SMS commands are summarized in the table below. You can find the detailed specification of the commands below the table. The Super admin can use all available commands, while the Admin is authorized to use only commands related to user management (these are marked separately in the table).

  • Page 57: Detailed Specification Of Sms Commands

    6.1 Detailed specification of SMS commands • Quick registration of the Super admin user: You can register only one Super admin user by SMS, and only if there are no Super admins registered in the system yet. The first Super admin can be registered simply with the username “SUPERADMIN”...
  • Page 58 • Deleting a user (also available with Admin role): SMS command Reply from device Meaning of reply message DELETE SUCCESFULL User deleted successfully DELETE FAILED, USER NOT The given username or phone d=USERNAME# FOUND! number does not exist in the system Wrong command (...
  • Page 59 • Configuring the output control mode: SMS command Reply from device Meaning of reply message M=1,A=1,B=1# MODE 1 ACTIVATED Control mode 1. set successfully M=2,A=1,B=1# M=3,X=1,Y=1,W=15,Z=1,O=1# Wrong command ( or # is missing, SYNTAX ERROR! M=4,X=1,Y=1,Z=1,O=1# or other typing error) M=5,X=1,Z=1# ACCESS DENIED! No permission for this operation...
  • Page 60 • Configuring phone numbers for SMS / call based notification: SMS command Reply from device Meaning of reply message Notification phone number 1 changed SMS1 NUMBER CHANGED T1=PHONE NUMBER# successfully T2=PHONE NUMBER# Wrong command ( or # is missing, T3=PHONE NUMBER# SYNTAX ERROR! or other typing error) T4=PHONE NUMBER#...
  • Page 61 • Initiating a cloud connection (also available with Admin role): SMS command Reply from device Meaning of reply message Connected to 54.75.242.103:2016 Connected to the cloud, device identifier=…. ID=device identifier Connecting failed: wrong APN setting, Server not found (address=IP:port) or mobile Internet service problem, or CONNECT#...

  • Page 62: Updating The Firmware

    7 Updating the firmware TELL always releases its products with the latest firmware version. However, as our products are being continuously improved, new firmware updates may occasionally be released for the products, which may include new features along with bug fixes. Therefore, it is recommended that you always upgrade your product to the latest firmware version available.

  • Page 63: Updating Remotely Over The Internet

    - The update process will start automatically as soon as you click on the “Open” button. Once the firmware is loaded, the progress window will close automatically, and the device will restart a few seconds later running on the new firmware. Using this option, you can also update devices with a lower major firmware version (e.g., v8), which are not compatible basically with the latest software, but can be made compatible by updating.

  • Page 64: Package Content

    9 Package content • Gate Control BASE + terminal connector • GSM antenna • Quick start guide • Warranty card...

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