tell Gate Control BASE 1000 Series Installation And Application Manual
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- Page 1 Gate Control BASE 1000 INSTALLATION AND APPLICATION MANUAL for device version v8.00 and newer Document version: 4.0 24.09.2019 Product models: Gate Control BASE 1000 - 2G Gate Control BASE 1000 - 3G Gate Control BASE 1000 - 4G...
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Page 2: Table Of Contents
Table of contents 1 General operation of the Gate Control BASE ..................4 Differences between the 2G, 3G, 3GA and the 4G models ............4 Setting the system time ......................5 Data traffic ..........................5 Operation of the contact inputs ....................5 2 Processing of personal data ........................ - Page 3 Please read this manual before using the product. The latest version of the product’s programming software and manuals are available on the manufacturer’s website at: https://tell.hu/en/products/gsm-automation/gate-control-base ► Product features: Control of outputs by free phone calls using caller identification ...
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Page 4: General Operation Of The Gate Control Base
1 General operation of the Gate Control BASE The Gate Control BASE device was basically designed for control of electric gates and barriers. However, it can be used to control other devices as well. Controlling can be performed according to the configured control mode by making a phone call to the number of the SIM card installed into the device. -
Page 5: Setting The System Time
1.2 Setting the system time For proper operation of functions that require the exact time (event logs, permitted entry period), setting the system time is necessary. The module sets the system date and time automatically on each power up and by 24 hours on each scheduled daily restart, by reading the local time from the mobile network. -
Page 6: Responsibility Of The Manufacturer
2.1 Responsibility of the Manufacturer The Manufacturer takes any kind of responsibility for and in connection with the functionality and use of the system – including proper use of hardware and software – according to the relevant provisions of law. The Manufacturer takes no responsibility for damage resulting from: the user having lost the device for controlling the system, or this device or his personal data mentioned above having been stolen, thus enabling an unauthorized person to have access to the system;... -
Page 7: Connections
3.4 Connections Attention! Do NOT connect the metallic parts of the antenna connector or the device’s terminals directly or indirectly to the protective ground, because this may damage the device! 3.4.1 Wiring diagrams according to output control modes System terminal inputs and outputs: Supply voltage 12…30V AC/DC (min. - Page 8 Control mode 3: - For single-gate automations that require triggers for opening and closing on the same input. - Opening and then closing by a single call. - Output OUT1 is normally open (NO), while OUT2 is normally closed (NC). - Output OUT1 is used to control the gate, while OUT2 is used to interrupt the photocell sensor circuit, thereby...
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Page 9: Sim Card Holder
3.5 SIM card holder The SIM card holder can be accessed by removing the cover of the aperture found on the device enclosure. The cover can be removed by pressing it with your fingernail towards the status LED at the edge where the gap is, and then pulling it outwards. Insert the SIM card into the holder. The services to be activated on the SIM card installed into the Gate Control BASE device should be chosen according to which services of the device you wish to use. -
Page 10: Putting Into Operation
3.8 Putting into operation Disable voicemail and notification in SMS about missed calls on the SIM card installed in the device. The device can manage the SIM card’s PIN code. If you enable PIN code request on the SIM card, configure the SIM card’s PIN code in the programming software in the “General”... -
Page 11: Configuring The Gate Control Base Device
You can download the latest version of the programming software from the manufacturer’s website: https://tell.hu/en/products/gsm-automation/gate-control-base 4.1 The user interface and configuration options of the software: You can select the language of the user interface when you install the software. -
Page 12: Methods Of Connecting To The Device
4.2 Methods of connecting to the device For connecting to the device using the programming software, the following options are available: USB: direct connection using a USB A-B cable. Cloud: remote connection through the Internet via the cloud server operated by the manufacturer. -
Page 13: Connecting To The Device Over The Internet
4.2.2 Connecting to the device over the Internet For connecting via the Internet, it is necessary that the Gate Control BASE device you wish to connect to uses the cloud service. For this, the APN settings should be configured in the “General” device settings menu, and it is also necessary to use a SIM card with available mobile Internet service in the device, which may use either a public or a private APN, but in case of using a SIM card that works in a private APN, accessing the cloud server IP address in the given APN must be specifically enabled at the mobile... - Page 14 Connecting to the device over the Internet For connecting to the device remotely over the Internet, choose the “Cloud” option in the “Connection type” menu. Device name: if you have already added the device availabilities in the program’s device register, you can select the device you wish to connect to from the drop-down menu.
- Page 15 Possible error messages: Missing APN The APN is not configured. The device is unable to connect to the Internet due to Network connection error an error, wrong settings, or missing Internet service. If the APN is not configured, or the configured value is wrong, the Super administrator user can configure this using the following SMS commands (the Admin user has no permission to configure device settings): SMS command...
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Page 16: Gate Control Programming Software Usage And Feature Descriptions
5 Gate Control programming software usage and feature descriptions 5.1 Connection menu group 5.1.1 Viewing the settings options and configuring offline The Gate Control programming software supports all Gate Control BASE and PRO device models, therefore the software shows the settings options available specifically in a given device model, which are different from the common parameters (e.g. -
Page 17: Connection Type
5.1.2 Connection type In the “Connection type” menu you can select the method of connecting to the device (USB or cloud), view information about the connection process, change the device’s USB password, restart the device, and restore the factory default settings in the device. The default USB password is 1234. -
Page 18: Device Register
Restoring the factory default settings: You can restore the factory default settings in the device by clicking on this button. This option is available only when connected via USB. Restoring the factory default settings will erase the actual settings, therefore please save your settings if needed. The reset process may take more than 1 minute and involves a device restart. - Page 19 If you enter a new device availability in the connection type section, the program will add it automatically to the device register database using the device ID as device name, which you can then change by editing the given entry. The program stores the device register database locally on the computer.
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Page 20: Device Settings Menu Group
5.2 Device settings menu group You can configure the device settings in the submenus available in the “Device settings” menu. Attention! The device handles the device settings and user settings (users, mobile devices, remote access) as two different data categories, therefore you have to read and write them separately in the device. -
Page 21: General
5.2.1 General In this menu you can configure the parameters related to the general operation of the device. Available options: Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings”... - Page 22 Updating the device firmware: By clicking on the “Firmware update” button, you can update the firmware of the device. After clicking on the button a pop-up window opens, where you can browse the firmware file with tf3 extension. When firmware uploading has completed, the progress window closes automatically and a few seconds later the device restarts running on the new firmware.
- Page 23 Miscellaneous settings: Administrator’s e-mail address: the system sends notifications about version updates to the e-mail address specified here. SMS forwarding phone number: the system can forward messages received on the SIM card installed in the device to the phone number specified here (e.g. balance information received from the mobile service provider in case of using a pre-pay card).
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Page 24: Inputs
5.2.2 Inputs In this menu you can configure the properties and options of the contact inputs IN1…IN4. The system generates input events when the contact inputs are triggered, .You can configure notifications for each input event in the “Input events” menu, which will be sent to the phone numbers configured in the “Reporting channels”... -
Page 25: Reporting Channels
Input settings: Input type: you can configure an input as normally open (NO) or normally closed (NC). When set to NO, an event is generated when the input circuit is closed, while when set to NC, opening the input circuit generates an event. The input is closed when the given input IN1…IN4 is shorted to „V-”... -
Page 26: Input Events
Please note that you have to write the settings into the device in order to be applied after a change is made. For this, click on the “Write settings” button. SMS / call notification recipients: You can configure up to 4 phone numbers (TEL1…TEL4) which the system can notify by SMS or call, when contact inputs are activated. - Page 27 Available options: Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings” menu group. Writing the settings into the device: After changing the settings or entering new settings, in order to take effect in the system, it is necessary to write the settings into the device by clicking on the “Write settings”...
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Page 28: Outputs
5.2.5 Outputs In this menu you can configure how outputs OUT1 and OUT2 should operate when controlled. The operating mode of the outputs can be configured by selecting a control mode. You can choose out of five control modes for compatibility with various control boards of different gates. Choose the control mode which is appropriate for the control signal requirements of the given gate’s control board. - Page 29 Available options: Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings” menu group. Writing the settings into the device: After changing the settings or entering new settings, in order to take effect in the system, it is necessary to write the settings into the device by clicking on the “Write settings”...
- Page 30 Control mode 2 For one or two gates or one gate with two opening options (partial/total opening). OUT1=N.O. (normally open) OUT2=N.O. (normally open) A = OUT1 pulse length (seconds) => for opening gate A B = OUT2 pulse length (seconds) => for opening gate B Selective or simultaneous control of outputs OUT1 and OUT2 using caller identification, based on configured user permissions.
- Page 31 Keep the gate locked in open state upon a second control command: if this option is enabled, the gate remains open permanently (Y=infinite) after receiving a second call from the same user while the gate is opening or in open state (during the X+W+Y period). The gate will close when a third call is received from the same user or a new call is received from a different user.
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Page 32: Advanced Settings
5.2.6 Advanced settings In this menu you can configure the device lock settings, and select the default mobile operator and network to be used by the modem. Recommended for experts only! Do not change the factory default settings unless necessary! - Page 33 Available options: Reading the settings from the device: To read the settings from the device click on the “Read settings” button. This will read all settings in all menus in the “Device settings” menu group. Writing the settings into the device: After changing the settings or entering new settings, in order to take effect in the system, it is necessary to write the settings into the device by clicking on the “Write settings”...
- Page 34 Network selection: the mobile network management in the device is automatic by default. If you experience problems with the stability of the mobile network in the given location, that is the device switches frequently between networks, you can select manually the network you want to use.
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Page 35: Users Menu Group
5.3 Users menu group You can configure the user settings and remote access settings in the submenus available in the “Users” menu. Attention! The device handles the device settings and user settings (users, remote access) as two different data categories, therefore you have to read and write them separately in the device. -
Page 36: Users
5.3.1 Users In this menu you can add users and configure user permissions. The system can be controlled from registered user phone numbers, or from any phone number, if there are no users registered in the system. You can register up to 1000 users with different roles and permissions. - Page 37 Available options: Reading the users from the device: To read the users stored in the device, click on the “Read users” button. This will read all entries in all menus in the “Users” menu group. Additionally, if you haven’t read the device settings yet separately, it will also read all entries in the “Device settings”...
- Page 38 The program will indicate, if there are issues in the file to be imported, e.g. duplicate user names, phone numbers, or names or phone numbers which already exist in the device in that particular case, or other entries that the program cannot process.
- Page 39 User settings: General: Name: the user name should not exceed 40 characters, and the following characters should not be used: ^ ~ < > = ' " , | $ & % The user name is case sensitive Phone number: enter the phone number in international format (e.g. +3630….). The system accepts maximum 20 digits.
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Page 40: Remote Access
5.3.2 Remote access In this menu you can configure passwords for remote access, for super admins and admins. In the possession of the user name and password, the super admin or admin will be authorized to connect to the system remotely over the Internet, using the programming software. You can register up to 2000 remote access passwords in the system. - Page 41 Available options: Reading the users from the device: To read the users stored in the device, click on the “Read users” button. This will read all entries in all menus in the “Users” menu group. Additionally, if you haven’t read the device settings yet separately, it will also read all entries in the “Device settings”...
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Page 42: Device Status Menu Group
Configuring a new remote access: If you haven’t read the settings and the users from the device yet, click on the “Read users” button in the “Users” menu. Click on the “Add new” button. Select the user from the “User” drop-down menu, whom you want to grant remote access. ... - Page 43 Available status information: Device: Firmware version: the firmware version of the device. Model: the device model. SIM identifier (ICCID): the identifier (ICCID) of the SIM card installed in the device. You can copy the identifier to clipboard by clicking the notepad icon on the right hand side. ...
- Page 44 Available options: Read: This button is available only when connected remotely to the device. By clicking on this button, the program will read the status information from the device. This is not needed when connected via USB, since in that case the data are read and refreshed automatically.
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Page 45: Event Logs
5.4.2 Event logs In this menu you can view and export the event logs to file, which includes control and input events recorded by the system. The system stores the latest 1200 events in the event log memory. Available options: ... -
Page 46: System Logs
5.4.3 System logs In this section you can view information about the internal processes of the device and communication. These details help troubleshooting if malfunction occurs. This option is only available when connected thtough USB! -
Page 47: Software Settings Menu Group
5.5 Software settings menu group 5.5.1 Settings In this menu you can change the user interface skin (appearance), and can also enable extended logging for troubleshooting. Available options: Restore default layout: To restore the user interface default layout click on the “Restore default layout” button, and then close and open the program again. -
Page 48: About
5.5.2 About In this menu you can view the availabilities of the manufacturer, the version of the programming software, and the path of the data folder where the software stores system logs. By clicking on the path, the program will open the data folder in the file manager. -
Page 49: Configuring The Gate Control Base By Sms, Using A Mobile Phone
6 Configuring the Gate Control BASE by SMS, using a mobile phone It is possible to change the device’s most important settings, and to add or delete users using commands sent by SMS to the phone number of the SIM card installed in the device. Commands are accepted from super admins or admins registered in the device, according to their access level: ... -
Page 50: Detailed Specification Of Sms Commands
6.1 Detailed specification of SMS commands: Quick registration of the Super admin user: You can register only one Super admin user by SMS, and only if there are no Super admins registered in the system yet. The first Super admin can be registered simply with the “SUPERADMIN”... - Page 51 Deleting a user (also available with Admin role): SMS command Reply from device Meaning of reply message d=PHONE NUMBER,NAME# DELETE SUCCESFULL User deleted successfully DELETE FAILED, USER NOT The given user name or phone d=,NAME# FOUND! number does not exist in the system Wrong command (...
- Page 52 Configuring contact inputs: SMS command Reply from device Meaning of reply message I1=INPUT TYPE,SENSITIVITY# Input IN1 settings changed IN1 INPUT TYPE CHANGED I2=INPUT TYPE,SENSITIVITY# successfully I3=INPUT TYPE,SENSITIVITY# INVALID INPUT TYPE: "X" Wrong input type (X) I4=INPUT TYPE,SENSITIVITY# INVALID INPUT SENSE: "X" Wrong input sensitivity (X) Examples: Wrong command (...
- Page 53 Initiating a cloud connection (also available with Admin role): SMS command Reply from device Meaning of reply message Connected to 54.75.242.103:2016 Connected to the cloud, ID=device identifier device identifier=…. Connecting failed: wrong APN setting, CONNECT# Server not found (address=IP:port) or mobile Internet service problem, or wrong server address or port number Wrong command (...
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Page 54: Updating The Firmware
7 Updating the firmware TELL always releases its products with the latest firmware version. However, as our products are being continuously improved, new firmware updates may occasionally be released for the products, which may include new features along with bug fixes. Therefore, it is recommended that you always upgrade your product to the latest firmware version available. -
Page 55: Updating Remotely Over The Internet
7.2 Updating remotely over the Internet It is also possible to remotely update the firmware of the Gate Control BASE device over the Internet, using the programming software. After establishing the remote connection, the steps for remote update are the same as the steps for updating through USB, as specified above. 8 Restoring the factory default settings The factory reset process will delete all settings, users, and the event logs in the device, and will restore the factory default values, including the USB password! Create a system backup if...
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