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Tyro PRO KEY Manual

Eftpos machine
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TYRO PRO KEY
EFTPOS MACHINE

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Summary of Contents for Tyro PRO KEY

  • Page 1 TYRO PRO KEY EFTPOS MACHINE...

  • Page 2: Table Of Contents

    What’s in your charging base box? 8. TRANSACTION HISTORY What’s in your Ethernet base box? 9. PAYMENT SETTINGS 2. HANDY INFORMATION Payments app 3. YOUR NEW TYRO PRO KEY EFTPOS MACHINE 9.1.1 Enable/Disable Surcharging 4. GETTING SET UP 9.1.2 Enabling/Disabling MOTO Installing and charging the battery 9.1.3...

  • Page 3: Getting Started

    *The charging and Ethernet bases are sold separately. If you would like to order one, or if any items are missing, please contact our Aussie-based Customer Support team 7 days a week on 1300 00 TYRO (8976). Tyro Pro Key EFTPOS machine user guide...

  • Page 4: Handy Information

    HANDY INFORMATION If you are new to Tyro, you have been emailed with your Merchant ID (MID)*. MID(s) are unique identifiers for your account with Tyro. Existing customers can find their MID via the Tyro Portal. We suggest you note them down somewhere safe for future reference.

  • Page 5: Your New Tyro Pro Key Eftpos Machine

    Return to table of contents YOUR NEW TYRO PRO KEY EFTPOS MACHINE Power button Volume keys USB Type-C connector for power charging Paper roll cover Battery cover Contactless sensor High resolution touch screen Physical keypad Smart card reader 10. Easy loading printer 11.

  • Page 6: Getting Set Up

    Tyro Pro Key App or Tyro Portal. To insert a paper roll: Open the paper cover by lifting the catch located at the top of your Tyro Pro Key and pull the cover down towards the back of the machine.

  • Page 7: Set Up Your Charging Base (If Applicable)

    1. Connect the charging base to the USB-C power cord provided with your Tyro Pro Key machine. 2. Place your Tyro Pro Key machine on the base to charge. The battery icon on the top of the screen will show that it is charging.

  • Page 8: Network

    Return to table of contents Network You need an internet connection to process a transaction. Your new Tyro Pro Key provides mobile and WiFi network rnet connection to process a transaction. Your new Tyro Pro Key provides mobile and WiFi network connecti connectivity options.

  • Page 9: Payments App

    Payments app preferences. Note: All passwords protect the security of your Tyro Pro Key, so you don’t want them to be too easy to guess. When choosing your password, please note: •...

  • Page 10: Choosing Receipt Printing

    Return to table of contents No Cost EFTPOS may not enable you to recover all your costs of taking electronic payments with Tyro. It does not cover: • Your EFTPOS machine rental if you transact less than $10,000 per month (excluding Alipay transactions and transactions processed and settled to you under a separate agreement with American Express or JCB) using your Tyro EFTPOS facility;...

  • Page 11: Other Products Available To You

    Return to table of contents OTHER PRODUCTS AVAILABLE TO YOU Tyro Portal The Tyro Portal is a great tool for helping you with your daily and monthly reporting. It not only provides an instant snapshot of your day’s takings, but it can also generate monthly reconciliation and cost analysis reports, giving you valuable overviews of your business activity.

  • Page 12: Start Transacting

    *If you already have a merchant agreement with American Express please call our Aussie-based Support team 7 days a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Agreement with American Express, Tyro can fulfil that for you on behalf of American Express as long as you’re eligible for the American Express Direct Settlement program with Tyro.

  • Page 13: Processing A Moto Payment Or Refund

    If successful, you will see an ‘Approved’ message and your Tyro Pro Key, depending on your chosen receipt settings, will print a receipt, or ask you if you want to print a receipt.

  • Page 14: Reprint Last Receipt

    Return to table of contents Reprint last receipt If you print receipts using the inbuilt thermal printer on your Tyro Pro Key machine, select the icon menu on the top left of the screen and select ‘Reprint receipt’. Reversals In the event a transaction can't be completed due to a system error, it will be reversed automatically.

  • Page 15: Settlement Reports

    New Tyro Pro Key EFTPOS machine(s) will automatically settle at midnight or 5am. If you are swapping your existing machine for a Tyro Pro Key and have previously called Customer Support to change your settlement cut off time, this should carry over to your new machine. The cut off time can be changed by calling Customer Support.

  • Page 16: Enabling/Disabling Tipping

    Select ‘Save’ to save the changes. 9.1.5 Enabling standalone or integrated mode To switch between standalone (purchase amount is entered on the Tyro Pro machine) and integrated mode (purchase amount is sent from the POS system), on the Purchase screen: Select the on the top left of the screen.

  • Page 17: Device Settings

    • Manually connect to a hidden WiFi network. Note: your Tyro Pro Key won’t be able to detect an Ethernet base if WiFi is turned off. • Run Diagnostics - this may be required if you experience an issue with your machine.

  • Page 18: Troubleshooting

    Return to table of contents 10. TROUBLESHOOTING 10.1 Reboot your Tyro Pro Key The first step to resolving a problem with Tyro Pro Key is to reboot: Hold down the power button for a few seconds. Select ‘Restart’. Allow a minute for the machine to reboot.

  • Page 19: Error Codes And Descriptions

    Return to table of contents 12. ERROR CODES AND DESCRIPTIONS For the following decline codes call Tyro Customer Support on 1300 00 TYRO (8976). Invalid amount or refund without matching purchase 69 MOTO not allowed 83 Contactless not allowed 87 Cash out not allowed For the following decline codes, call the card issuer immediately - the contact number is on the back of the card.

  • Page 20: Ensuring You're Protected

    If you suspect tampering of your device, or if your device has gone missing, please contact our Aussie-based Customer Support team available 7 days a week, 365 days a year on 1300 00 TYRO (8976). 14. USING TYRO PRO KEY IN A TERMINAL SHARING GROUP SET UP If your business/ practice operates in a terminal sharing group set up, this enables multiple providers to be linked to a singular terminal with settlement funds being paid to independent bank accounts.

  • Page 21: Payments App Setting

    14.2.1 Surcharging If surcharging is enabled in Payments app settings on your machine, then this will apply any provider/ business that has surcharging enabled in their Tyro Portal settings. The applicable providers/ businesses will be listed on the screen. 14.2.2 MOTO (subject to approval) If MOTO is enabled in Payments app settings on your machine, then this transaction option will be available to any provider/ business that has MOTO transaction approval.
  • Page 22 Tyro Payments Limited ACN 103 575 042 AFSL 471951. You can contact Tyro on 1300 00 TYRO (8976) or at www.tyro.com/support and access Tyro’s dispute resolution process at www.tyro.com/complaint-resolution-process. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.