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Tyro Pro User Manual

Eftpos machine
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Note:
*If you already have a merchant agreement with American Express please contact our local support team 7 days
a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don't have a Merchant
Select 'Standalone', 'Integrated' or 'Pay@Table' (if applicable)
Enable/Disable cash out
Tyro Pro EFTPOS machine
User guide

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Summary of Contents for Tyro Pro

  • Page 1 *If you already have a merchant agreement with American Express please contact our local support team 7 days a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Select 'Standalone', 'Integrated' or 'Pay@Table' (if applicable)

  • Page 2: Table Of Contents

    *If you already have a merchant agreement with American Express please contact our local support team 7 days a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant 1. Getting started 7.

  • Page 3: Getting Started

    *If you already have a merchant agreement with American Express please contact our local support team 7 days a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Ways to pay door decal. Apply this to your door or window.

  • Page 4: Handy Information

    2. Handy information If you are new to Tyro, you have been emailed with your Merchant ID (MID)*. MID(s) are unique identifiers for your account with Tyro. Existing customers can find their MID via the Tyro Portal. We suggest you note them down somewhere safe for future reference.

  • Page 5: Your New Tyro Pro Eftpos Machine

    *If you already have a merchant agreement with American Express please contact our local support team 7 days Paper roll cover a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Battery cover...

  • Page 6: Getting Set Up

    The Tyro Pro uses the same paper roll as the Tyro Mobile EFTPOS machines. Paper rolls can be purchased via the Tyro App or Tyro Portal. To insert a paper roll: Open the paper cover by lifting the catch located at the top of your Tyro Pro and pull the cover down towards the back of the machine.

  • Page 7: Set Up Your Charging Base (If Applicable)

    1. Connect the charging base to the USB-C power cord provided with your Tyro Pro machine. 2. Place your Tyro Pro machine on the base to charge. The battery icon on the top of the screen will show that it is charging.

  • Page 8: Network Select 'Standalone', 'Integrated' Or 'Pay@Table' (If Applicable)

    Tyro EFTPOS machine(s), you will need your old machine(s) on hand to perform the activation. Note: you'll use the in-built camera on the Tyro Pro to scan the barcode on the machine being replaced. Ensure the serial number matches correctly.

  • Page 9: Payments App

    When prompted to set your Admin password, enter and confirm, and hit ‘Next’. The Admin password gives you access to manage your device settings and change your Payments app preferences. Note: All passwords protect the security of your Tyro Pro, so you don’t want them to be too easy to guess. When Note: choosing your password, please note: •...

  • Page 10: Choosing Receipt Printing

    Email a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Note: If you choose to enable either or both option(s) the machine will always ask if you want to send a receipt by the method(s) enabled.

  • Page 11: Other Products Available To You

    *If you already have a merchant agreement with American Express please contact our local support team 7 days monthly reconciliation and cost analysis reports, giving you a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant valuable overviews of your business activity. Here, you can...

  • Page 12: Start Transacting

    1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Agreement with American Express, Tyro can fulfil that for you on behalf of American Express as long as you’re eligible for the American Express Direct Settlement program with Tyro. For more information go to help.tyro.com.

  • Page 13: Processing A Moto Payment Or Refund

    Note: Alternatively, you can select the icon at the top right of the screen to use the Admin password a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Choose the payment option – ‘Telephone order’ or ‘Mail order’.

  • Page 14: Reprint Last Receipt

    *If you already have a merchant agreement with American Express please contact our local support team 7 days a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Select 'Standalone', 'Integrated' or 'Pay@Table' (if applicable)

  • Page 15: Settlement Reports

    New Tyro Pro EFTPOS machine(s) will automatically settle at midnight or 5am. If you are swapping your existing machine for a Tyro Pro and have previously called Customer Support to change your settlement cut off time, this should carry over to your new machine. The cut off time can be changed by calling Customer Support.

  • Page 16: Enabling/Disabling Tipping

    *If you already have a merchant agreement with American Express please contact our local support team 7 days Enter the tipping values. a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Select ‘Save’ to save the changes.

  • Page 17: Device Settings

    • Sleep Timeout- Adjust device sleep time out a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant • Run Diagnostics - this may be required if you experience an issue with your machine...

  • Page 18: Troubleshooting

    *If you already have a merchant agreement with American Express please contact our local support team 7 days a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant Switching between WiFi and 4G Offline transactions are not available.

  • Page 19: Error Codes And Descriptions

    *If you already have a merchant agreement with American Express please contact our local support team 7 days a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant For the following decline codes, call the card issuer immediately - the contact number is on the back of the card.

  • Page 20: Ensuring You're Protected

    When unattended, specifically out of business hours, ensure the EFTPOS machine is stored safely to avoid theft a week on 1300 00 TYRO (8976) to organise enablement on your machine. If you don’t have a Merchant and manipulation and check the EFTPOS machine each day for any signs of tampering.
  • Page 21 Select 'Standalone', 'Integrated' or 'Pay@Table' (if applicable) Enable/Disable cash out Tyro Payments Limited ACN 103 575 042 AFSL 471951. You can contact Tyro on 1300 00 TYRO (8976) or at tyro.com/support/ and access Tyro’s dispute resolution process at tyro.com/complaint-resolution-process/. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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