Dell Pro Max 16 Owner's Manual
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Dell Pro Max 16 Owner's Manual

Dell Pro Max 16 Owner's Manual

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Dell Pro Max 16
MC16250
Owner's Manual
Regulatory Model: P136F
Regulatory Type: P136F001
March 2025
Rev. A00

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  • Page 1 Dell Pro Max 16 MC16250 Owner's Manual Regulatory Model: P136F Regulatory Type: P136F001 March 2025 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Locate the Service Tag or Express Service Code label of your computer............11 Battery-charge status light............................. 12 Chapter 2: Set up your Dell Pro Max 16 MC16250................. 13 Chapter 3: Specifications of Dell Pro Max 16 MC16250..............15 Dimensions and weight..............................15 Processor.....................................
  • Page 4 After working inside your computer........................39 BitLocker..................................... 39 Recommended tools................................. 39 Screw list.....................................40 Major components of Dell Pro Max 16 MC16250.......................41 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........44 Base cover..................................44 Removing the base cover............................44 Installing the base cover............................47 Battery....................................
  • Page 5 Connecting the battery cable ..........................72 Heat sink....................................73 Removing the heat sink ............................73 Installing the heat sink ...............................74 GPU filler..................................... 75 Removing the GPU filler............................75 Installing the GPU filler...............................76 Battery frame..................................77 Removing the battery frame............................. 77 Installing the battery frame............................78 USH board...................................80 Removing the USH board............................80 Installing the USH board.............................81...
  • Page 6 Deleting or changing an existing system password or setup password............152 Clearing system and setup passwords........................153 Chapter 9: Troubleshooting....................... 154 Handling swollen rechargeable Li-ion batteries......................154 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 154 Running the SupportAssist Pre-Boot System Performance Check.............. 155 Built-in self-test (BIST)..............................155 (Motherboard Built-In Self-Test) M-BIST......................155 Logic Built-in Self-test (L-BIST)..........................156...

  • Page 7: Chapter 1: Views Of Dell Pro Max 16 Mc16250

    Views of Dell Pro Max 16 MC16250 Right Figure 1. Right view 1. nano-SIM card slot (optional) Insert a nano-SIM card to connect to a mobile broadband network. NOTE: Availability of the nano-SIM card slot depends on the region and configuration ordered.

  • Page 8: Left

    NOTE: The power adapter is to be connected to one of these Thunderbolt 4 ports. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at Dell Support Site.

  • Page 9: Top

    You can customize power-button behavior in Windows. For more information, see Manuals at Dell Support Site. 2. Precision touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. Views of Dell Pro Max 16 MC16250...

  • Page 10: Front

    Slide the privacy shutter to cover the camera lens and protect your privacy when the camera is not in use. 4. Camera-status light Turns on when the camera is in use. 5. Right microphone Provides digital sound input for audio recording and voice calls. Views of Dell Pro Max 16 MC16250...

  • Page 11: Bottom

    1. Speakers Provide audio output. 2. MyDell QR code MyDell is your hub for content that is personalized for your Dell Pro Max 16 MC16250, including videos, articles, manuals, and access to support. 3. Service Tag/Express Service Code label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.

  • Page 12: Battery-Charge Status Light

    Figure 7. Service Tag/Express Service Code location Battery-charge status light The following table lists the battery-charge status light of your Dell Pro Max 16 MC16250. Table 1. Battery charge and status light behavior  Power source LED behavior System power state...

  • Page 13: Chapter 2: Set Up Your Dell Pro Max 16 Mc16250

    Set up your Dell Pro Max 16 MC16250 About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Connect the power adapter to one of the Thunderbolt 4 ports and press the power button.
  • Page 14 When an issue is detected, the necessary system state information is sent to Dell to begin troubleshooting. SupportAssist is preinstalled on most of the Dell devices running the Windows operating system. For more information, see Support Assist documentation at Dell Support Site.

  • Page 15: Chapter 3: Specifications Of Dell Pro Max 16 Mc16250

    NOTE: The weight of your computer depends on the configuration that is ordered. Processor The following table lists the details of the processors that are supported by your Dell Pro Max 16 MC16250. Table 4. Processor  Description Option one Option two...

  • Page 16: Chipset

    Integrated graphics Intel Graphics Intel Graphics Intel Graphics Intel Graphics Chipset The following table lists the details of the chipset that is supported by your Dell Pro Max 16 MC16250. Table 5. Chipset  Description Values Chipset Integrated with the processor...

  • Page 17: External Ports And Slots

    ● 64 GB: 2 x 32 GB, DDR5, 6400 MT/s, CSoDIMM, dual- channel External ports and slots The following table lists the external ports and slots of your Dell Pro Max 16 MC16250. Table 7. External ports and slots  Description...

  • Page 18: Internal Slots

    ● Intel I219-V for non-vPro configurations Transfer rate 10/100/1000 Mbps Wireless module The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your Dell Pro Max 16 MC16250. Table 10. Wireless module specifications  Description Option one...

  • Page 19: Wwan Module

    WWAN module The following table lists the Wireless Wide Area Network (WWAN) module that is supported in your Dell Pro Max 16 MC16250. NOTE: The WWAN module is available only on certain configurations and in certain regions.

  • Page 20: Audio

    For instructions to find your computer's International Mobile Equipment Identity (IMEI) number, search in the Knowledge Base Resource at Dell Support Site. Audio The following table lists the audio specifications of your Dell Pro Max 16 MC16250. Table 12. Audio specifications  Description Values Audio controller...

  • Page 21: Media-Card Reader

    Gen 4 x4 PCIe NVMe 1 TB or 2 TB Encrypting Media-card reader The following table provides the specification of media cards that are supported by your Dell Pro Max 16 MC16250. Table 15. Media-card reader specifications  Description Values Media-card slot type microSD 4.0 card...

  • Page 22: Keyboard

    Keyboard The following table lists the keyboard specifications of your Dell Pro Max 16 MC16250. Table 16. Keyboard specifications  Description Values Keyboard type ● Magnetite, Standard AI hotkey backlit keyboard ● Magnetite, Standard AI hotkey non-backlit keyboard Keyboard layout QWERTY Number of keys ●...
  • Page 23 Recall and Copilot in Windows are not available on your computer, the Copilot key launches Windows Search. For more information about Copilot in Windows and Recall, search in the Knowledge Base Resource at the Dell Support Site. Specifications of Dell Pro Max 16 MC16250...

  • Page 24: Camera

    Camera The following table lists the camera specifications of your Dell Pro Max 16 MC16250. Table 19. Camera specifications  Description Option one Option two Number of cameras Camera type FHD RGB camera FHD RGB and IR camera Camera location Front camera...

  • Page 25: Power Adapter

    Power adapter requirements of Dell Pro Max 16 MC16250 NOTE: If you did not purchase the Dell-branded power adapter that is recommended for your computer, ensure that the power adapter you use meets the following requirements. The following table lists the power adapter requirements for your Dell Pro Max 16 MC16250.

  • Page 26: Battery

    ExpressCharge mode must also be enabled in the BIOS Setup screen. Select Power > Battery Configuration > ExpressCharge, then press Enter. Battery The following table lists the battery specifications of your Dell Pro Max 16 MC16250. Table 23. Battery specifications  Description Option one...

  • Page 27: Power Requirements (For Computers Shipped With 4-Cell, 64 Wh Battery)

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. CAUTION: Dell Technologies recommends that you charge the battery regularly for optimal power consumption. Power requirements (for computers shipped with 4-cell, 64 Wh...

  • Page 28: Power Requirements (For Computers Shipped With 6-Cell, 96 Wh Battery)

    96 Watts in order to achieve the maximum charging speed. This computer supports USB Power Delivery (PD) fast charging. Display The following table lists the display specifications of your Dell Pro Max 16 MC16250. Table 24. Display specifications  Description...

  • Page 29: Fingerprint Reader (Optional)

    Table 26. Sensor  Sensor support Accelerometer (for positional sensing) Hall Effect Sensor GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell Pro Max 16 MC16250. Table 27. GPU—Integrated  Controller Memory size...

  • Page 30: Multiple Display Support Matrix

    SED SSD NVMe, SSD per SDL Smart-card reader Contactless smart-card reader This section lists the contactless smart-card reader specifications of your Dell Pro Max 16 MC16250. This module is only available in computers shipped with Smart-card readers. Table 30. Contactless smart-card reader specifications ...
  • Page 31 DESFire D8H DESFIRE 4K Standard - 1450NGGNN iClass 16K/16 - 2002PGGMN iClass SR 16K/16 - 2002HPGGMN iCLASS 2K tag iCLASS GP - 2003 PGGMN iClass Clamshell - 2080PMSMV iClass Prox 16K/16 - 2022BGGMNN Specifications of Dell Pro Max 16 MC16250...
  • Page 32 SCE6.0 nonFIPS 144K Dual + 1K Mifare SCE7.0 FIPS 144K Oberthur idOnDemand - OCS5.2 80K ID-One Cosmo 64 RSA D V5.4 T = 0 card ID-One Cosmo 128K V5.5 card Gemalto TOP DL GX4 144K card Sony Felica RC-S962 Specifications of Dell Pro Max 16 MC16250...

  • Page 33: Contacted Smart-Card Reader

    Tap and do - ISO 15693 - Tag-it Plus HID I-code ISO card Contacted smart-card reader The following table lists the contacted smart-card reader specifications of your Dell Pro Max 16 MC16250. Table 33. Contacted smart-card reader specifications  Title Description...

  • Page 34: Operating And Storage Environment

    Dell ControlVault 3 Smart-card reader is compliant with the FIDO SPEC Operating and storage environment This table lists the operating and storage specifications of your Dell Pro Max 16 MC16250. Airborne contaminant level: G1 as defined by ISA-S71.04-1985 Table 34. Computer environment ...
  • Page 35 * Measured using a random vibration spectrum that simulates the user environment. † Measured using a 2 ms half-sine pulse. Specifications of Dell Pro Max 16 MC16250...

  • Page 36: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that are shipped with the product or at Dell Regulatory Compliance Home Page.

  • Page 37: Safety Precautions

    Ensure that your computer is shut down and the power adapter is disconnected. a. Press and hold the B key and the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 38: Esd Field Service Kit

    received a static shock and immediately generates a "No POST/No Video" symptom with a beep code that is emitted for missing or nonfunctional memory. ● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures means that most of the time when damage occurs, it is not immediately recognizable.

  • Page 39: Transporting Sensitive Components

    Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing the computer. Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer...

  • Page 40: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type and the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 41: Major Components Of Dell Pro Max 16 Mc16250

    3 or 4 USB Type-C module M2x5 Power button M2x2 Keyboard M2x2.2 Keyboard bracket M2x2.2 Major components of Dell Pro Max 16 MC16250 The following image shows the major components of Dell Pro Max 16 MC16250. Working inside your computer...
  • Page 42 Figure 11. Major components of your Dell Pro Max 16 MC16250 1. Base cover 2. WWAN-module shield 3. WWAN module 4. Heat sink 5. System board 6. USB Type-C module 7. Wireless card Working inside your computer...
  • Page 43 NOTE: Dell Technologies provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Working inside your computer...

  • Page 44: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 45 Figure 12. Removing the base cover Removing and installing Customer Replaceable Units (CRUs)
  • Page 46 Figure 13. Removing the base cover Steps 1. Loosen the nine captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry open the base cover starting from the recesses, which are located at the top edge of the base cover, near the hinges.

  • Page 47: Installing The Base Cover

    Figure 14. Removing the battery cable 6. Press and hold the power button for five seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
  • Page 48 Figure 15. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 49: Battery

    Figure 16. Installing the base cover Steps 1. Connect the battery cable to the connector (BATT1) on the system board. NOTE: This step applies only to computers that are not in Service Mode. 2. Place the base cover on the palm-rest assembly. 3.

  • Page 50: Removing The Battery

    ● If the battery gets stuck inside your computer due to swelling, do not try to release it as, puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See Contact Support at Dell Support Site.

  • Page 51: Installing The Battery

    Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Figure 18.

  • Page 52: Installing The Memory Module

    About this task The following images indicate the location of the memory module and provide a visual representation of the removal procedure. Figure 19. Removing the memory module Steps 1. Gently pull the memory-module retention clips away from the memory module until the memory module pops-up. 2.

  • Page 53: Solid State Drive (Ssd)

    Figure 20. Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot (DIMM1 or DIMM2, whichever is applicable) on the system board. 2. Slide the memory module firmly into the memory-module slot at an angle. 3.

  • Page 54: Installing The M.2 2230 Solid State Drive

    Figure 21. Removing the M.2 2230 solid state drive Steps 1. Remove the screw (M2x4) that secures the M.2 2230 solid state drive to the palm-rest assembly. 2. Remove the M.2 2230 solid state drive from the M.2 card slot (SSD1 or SSD2, whichever is applicable) on the system board. 3.

  • Page 55: Removing The M.2 2280 Solid State Drive

    Figure 22. Installing the M.2 2230 solid state drive Steps 1. Align and place the M.2230 SSD holder in its slot on the system board. NOTE: This step applies only if you are replacing a M.2 2280 solid state drive with a M.2 2230 solid state drive. 2.

  • Page 56: Installing The M.2 2280 Solid State Drive

    Figure 23. Removing the M.2 2280 solid state drive Steps 1. Remove the screw (M2x4) that secures the M.2 2280 solid state drive to the system board. 2. Remove the M.2 2280 solid state drive from the M.2 card slot (SSD1 or SSD2, whichever is applicable) on the system board. NOTE: For computers shipped with a WWAN module installed, the M.2 2280 solid state drive can only be installed in SSD2 slot (primary slot).

  • Page 57: Wireless Card

    Figure 24. Installing the M.2 2280 solid state drive Steps 1. Align the notch on the M.2 2280 solid state drive to the tab on the M.2 card slot (SSD1 or SSD2, whichever is applicable) on the system board. NOTE: For computers shipped with a WWAN module installed, the M.2 2280 solid state drive can only be installed in SSD2 slot (primary slot).

  • Page 58: Installing The Wireless Card

    Figure 25. Removing the wireless card Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the wireless-antenna cables from the connectors on the wireless card. 4.
  • Page 59 Figure 26. Installing the wireless card Steps 1. Align the notch on the wireless card to the tab on the wireless-card slot (WLAN1) on the system board. 2. Slide the wireless card at an angle into the wireless-card slot on the system board. 3.

  • Page 60: Wwan Module

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. WWAN module Removing the WWAN module NOTE: This procedure applies only to computers shipped with a WWAN module installed. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 61: Installing The Wwan Module

    Figure 28. Removing the WWAN module Steps 1. Remove the two screws (M2x3) that secure the WWAN-module shield to the system board. 2. Lift the WWAN-module shield off the WWAN module. 3. Remove the screw (M2x3) that secures the WWAN-module bracket to the system board. 4.
  • Page 62 Figure 29. Installing the WWAN module Removing and installing Customer Replaceable Units (CRUs)
  • Page 63 Figure 30. Installing the WWAN module Steps 1. Ensure that the reusable Mylar sheet with thermal pads is placed beneath the WWAN module. NOTE: When replacing the system board, this Mylar sheet should be transferred to the new replacement system board. 2.

  • Page 64: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Figure 31.

  • Page 65: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.

  • Page 66: Right/Processor Fan

    Figure 33. Installing the speakers 2. Route the speaker cable through the routing guides on the palm-rest assembly. 3. Replace the four screws (M1.6x3) to secure the speakers to the palm-rest assembly. 4. Connect the speaker cable to the connector (SPK1) on the system board. Next steps 1.

  • Page 67: Installing The Right/Processor Fan

    Figure 34. Removing the right/processor fan Steps NOTE: Steps 1 to 3 apply only to computers shipped with a WWAN module installed. Remove the screw (M2x3) that secures the Darwin-cable bracket to the system board. 2. Lift the Darwin-cable bracket off the system board. 3.

  • Page 68: Left/Video Fan

    Figure 35. Installing the right/processor fan Steps 1. Place the right/processor fan in the slot on the palm-rest assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest assembly. 3. Replace the two screws (M2x4) to secure the fan to the palm-rest assembly. 4.

  • Page 69: Installing The Left/Video Fan

    About this task The following images indicate the location of the left/video fan and provide a visual representation of the removal procedure. Figure 36. Removing the left/video fan Steps 1. Remove the three screws (M2x3) that secure the display-cable bracket to the system board. 2.
  • Page 70 Figure 37. Installing the left/video fan Steps 1. Place the left/video fan in the slot on the palm-rest assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest assembly. 3. Replace the two screws (M2x4) to secure the fan to the palm-rest assembly. 4.

  • Page 71: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that these procedures be performed by trained technical repair specialists. CAUTION: Your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.

  • Page 72: Connecting The Battery Cable

    Figure 38. Disconnecting the battery cable Steps 1. Peel back the battery cable from the battery. 2. Disconnect the battery cable from the connector on the battery. Connecting the battery cable CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 73: Heat Sink

    Figure 39. Connecting the battery cable Steps 1. Connect the battery cable to the connector on the battery. NOTE: The connector on the battery cable has a switch that enables power supply to the computer. When connecting the battery cable to the battery, ensure that the switch on the connector is turned on. 2.

  • Page 74: Installing The Heat Sink

    Figure 40. Removing the heat sink Steps 1. In reverse sequential order (4 > 3 > 2 > 1) , loosen the four captive screws that secure the heat sink to the system board. The screw numbers are etched on the heat sink. 2.

  • Page 75: Gpu Filler

    Figure 41. Installing the heat sink Steps 1. Place the heat sink in the slot on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1 > 2 > 3 > 4), tighten the four captive screws to secure the heat sink to the system board. The screw numbers are etched on the heat sink.

  • Page 76: Installing The Gpu Filler

    Figure 42. Removing the GPU filler Steps 1. Remove the two screws (M2x3) that secure the GPU filler to the palm-rest assembly. 2. Lift the GPU filler off the palm-rest assembly. Installing the GPU filler CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 77: Battery Frame

    Figure 43. Installing the GPU filler Steps 1. Align and place the GPU filler in the slot on the palm-rest assembly. 2. Replace the two screws (M2x3) to secure the GPU filler to the palm-rest assembly. Next steps 1. Install the heat sink.

  • Page 78: Installing The Battery Frame

    Figure 44. Removing the battery frame Steps NOTE: Steps 1 and 2 apply only to computers shipped with a WWAN module installed. Remove the two screws (M2x3) that secure the WWAN-module shield to the system board. 2. Lift the WWAN-module shield off the system board. NOTE: Only the WWAN-module shield is to be removed.
  • Page 79 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the battery frame and provide a visual representation of the installation procedure. Figure 45. Installing the battery frame Steps 1.

  • Page 80: Ush Board

    3. Install the base cover. 4. Follow the procedure in After working inside your computer. USH board Removing the USH board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 81: Installing The Ush Board

    5. Lift the USH board off the palm-rest assembly. Installing the USH board CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the USH board and provide a visual representation of the installation procedure.

  • Page 82: Smart-Card Reader

    Smart-card reader Removing the smart-card reader CAUTION: The information in this removal section is intended for authorized service technicians only. NOTE: This procedure applies only to computers shipped with an NFC sensor or smart-card reader installed. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 83: Display Assembly

    NOTE: This procedure applies only to computers shipped with an NFC sensor or smart-card reader installed. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the smart-card reader and provide a visual representation of the installation procedure.
  • Page 84 CAUTION: The maximum operating angle for the display-panel hinge is 135 degrees. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the wireless card. 4. Remove the WWAN module, if available. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
  • Page 85 Figure 51. Removing the display assembly Figure 52. Display assembly Steps 1. Remove the screw (M2x3) that secures the Darwin-cable bracket to the system board. NOTE: Steps 1 to 3 apply only to computers shipped with a WWAN module installed. Removing and installing Field Replaceable Units (FRUs)

  • Page 86: Installing The Display Assembly

    2. Lift the Darwin-cable bracket off the system board. 3. Disconnect the Darwin-antenna cable from the connector (DARWIN) on the system board. 4. Remove the wireless-antenna cables and WWAN-antenna cables, if available, from the routing guides on the right/processor fan. 5.
  • Page 87 Figure 53. Installing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 88 Figure 54. Installing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 89 Figure 55. Installing the display assembly Steps 1. Place the display assembly on a clean and flat surface. 2. Hold the palm-rest assembly at an angle and slide the palm-rest assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest assembly over the display assembly. 3.

  • Page 90: Display Bezel

    2. Install the wireless card. 3. Install the base cover. 4. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1.
  • Page 91 Figure 56. Removing the display bezel Figure 57. Removing the display bezel Removing and installing Field Replaceable Units (FRUs)
  • Page 92 Figure 58. Removing the display bezel Removing and installing Field Replaceable Units (FRUs)
  • Page 93 Figure 59. Removing the display bezel Figure 60. Removing the display bezel Removing and installing Field Replaceable Units (FRUs)
  • Page 94 Figure 61. Removing the display bezel Steps 1. Place the display assembly on a clean, flat surface and gently open the display hinges to at least 90 degrees. 2. At an angle, insert a flat-head slotted screwdriver (maximum width: 4 mm) into the slots on the bottom edge of the display bezel, near the display hinges.

  • Page 95: Installing The Display Bezel

    11. Once all edges are released, carefully lift the display bezel off the display assembly. Installing the display bezel CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The display-hinge caps are a part of the display bezel.

  • Page 96: Display Panel

    Figure 63. Installing the display bezel Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the display bezel on the display assembly. 3. Route the display cable and wireless-antenna cables through the respective display-hinge caps. 4.
  • Page 97 2. Remove the base cover. 3. Remove the wireless card. 4. Remove the WWAN module, if available. 5. Remove the display assembly. 6. Remove the display bezel. About this task NOTE: The display panel is assembled with the display-panel brackets as a single service part. The following images indicate the location of the display panel and provide a visual representation of the removal procedure.
  • Page 98 Figure 65. Removing the display panel Figure 66. Removing the display panel Removing and installing Field Replaceable Units (FRUs)

  • Page 99: Installing The Display Panel

    Steps 1. Remove the four screws (M2x3) that secure the display-panel brackets to the display back-cover and antenna assembly. 2. Holding the display-panel brackets at the top, gently flip the display panel assembly forward. Then, peel back the tape that secures the display cable to the connector on the rear of the display panel.
  • Page 100 Figure 68. Installing the display panel Removing and installing Field Replaceable Units (FRUs)

  • Page 101: Display Hinges

    Figure 69. Installing the display panel Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Connect the display cable to the connector on the display panel. 3. Adhere the tape to secure the display cable to the connector on the display panel. 4.
  • Page 102 2. Remove the base cover. 3. Remove the wireless card. 4. Remove the WWAN module, if available. 5. Remove the display assembly. 6. Remove the display bezel. 7. Remove the display panel. About this task The following images indicate the location of the display hinges and provide a visual representation of the removal procedure. Figure 70.

  • Page 103: Installing The Display Hinges

    Installing the display hinges CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display hinges and provide a visual representation of the installation procedure. Figure 71.

  • Page 104: Display Cable

    Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the WWAN module, if available. 5. Install the wireless card. 6. Install the base cover. 7. Follow the procedure in After working inside your computer.

  • Page 105: Installing The Display Cable

    Figure 72. Removing the display cable Steps 1. Disconnect the display cable from the connector on the camera module. 2. Carefully peel back and remove the display cable from the display back-cover and antenna assembly. Installing the display cable CAUTION: The information in this installation section is intended for authorized service technicians only.
  • Page 106 Figure 73. Installing the display cable Steps 1. Adhere the display cable to the display back-cover and antenna assembly. 2. Connect the display cable to the connector on the camera module. Next steps 1. Install the display panel. 2. Install the display bezel.

  • Page 107: Camera

    Camera Removing the camera CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the wireless card. 4. Remove the WWAN module, if available.

  • Page 108: Display Back-Cover And Antenna Assembly

    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The camera module is installed with the foil as a single service part. The following images indicate the location of the camera module and provide a visual representation of the installation procedure.

  • Page 109: Installing The Display Back-Cover And Antenna Assembly

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the wireless card. 4. Remove the WWAN module, if available. 5. Remove the display assembly. 6. Remove the display bezel. 7. Remove the display panel.
  • Page 110 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The image below shows the display back-cover and antenna assembly. Figure 77. Display back-cover and antenna assembly Steps Place the display back-cover and antenna assembly on a flat surface and perform the Next steps to install the display back-cover and antenna assembly.

  • Page 111: System Board

    System board Removing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4.
  • Page 112 5. Left/Video-fan cable connector (FANR2) 6. Battery-cable connector (BATT1) 7. Primary M.2 solid state drive connector (SSD2) 8. Touchpad-cable connector (TPAD1) 9. Memory-module connectors (DIMM1 and DIMM2) 10. Wireless-card connector (WLAN1) 11. USH-board cable connector (CN661) 12. Secondary M.2 solid state drive connector (SSD1) 13.

  • Page 113: Installing The System Board

    7. For computers shipped without a fingerprint reader, remove the four screws (M2x3) and the two screws (M2x4) that secure the system board to the palm-rest assembly. For computers shipped with a fingerprint reader, remove the three screws (M2x3) and the two screws (M2x4) that secure the system board to the palm-rest assembly.
  • Page 114 Figure 81. System board connectors 1. Fingerprint-reader cable connector (FP1) 2. Right/Processor-fan cable connector (FANL1) 3. IR-camera cable connector (CAM1) 4. Display-cable connector (LCD1) 5. Left/Video-fan cable connector (FANR2) 6. Battery-cable connector (BATT1) 7. Primary M.2 solid state drive connector (SSD2) 8.
  • Page 115 Figure 82. Installing the system board Steps 1. Align the ports on the system board to the port slots and place the system board on the palm-rest assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest assembly. 3.

  • Page 116: Usb Type-C Module

    Figure 83. Installing the system board 5. Connect the fingerprint-reader cable to the connector (FP1) on the system board. NOTE: Steps 6 to 8 apply only to computers shipped with a fingerprint reader installed. 6. Align and place the fingerprint-reader bracket over the fingerprint-reader connector on the system board. 7.
  • Page 117 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory module. 5. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever is applicable. 6. Remove the wireless card.

  • Page 118: Installing The Usb Type-C Module

    Installing the USB Type-C module CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the USB Type-C module and provides a visual representation of the installation procedure.

  • Page 119: Power Button

    Power button Removing the power button CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4.

  • Page 120: Installing The Power Button

    Figure 86. Removing the power button Steps 1. Remove the two screws (M2x2) that secure the power button to the palm-rest assembly. 2. Lift the power button off the slot on the palm-rest assembly. Installing the power button CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 121: Keyboard

    Figure 87. Installing the power button Steps 1. Place the power button in the slot on the palm-rest assembly. 2. Align the screw holes on the power button with the screw holes on the palm-rest assembly. 3. Replace the two screws (M2x2) to secure the power button to the palm-rest assembly. Next steps 1.
  • Page 122 3. Remove the battery. 4. Remove the memory module. 5. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever is applicable. 6. Remove the wireless card. 7. Remove the WWAN module, if available. 8. Remove the speakers. 9. Remove the right/processor fan.
  • Page 123 Figure 88. Removing the keyboard Figure 89. Removing the keyboard Steps 1. Disconnect the keyboard cable from the connector (KEYBOARD) on the touchpad board. Removing and installing Field Replaceable Units (FRUs)

  • Page 124: Installing The Keyboard

    2. Disconnect the keyboard-backlight cable from the connector (LIGHTING) on the touchpad board. NOTE: This step applies only to computers shipped with a backlit keyboard installed. 3. Remove the 20 screws (M2x2.2) that secure the keyboard assembly to the palm-rest assembly. 4.
  • Page 125 Figure 91. Installing the keyboard Steps 1. Align and place the keyboard over the keyboard bracket. 2. Replace the nine screws (M2x2.2) to secure the keyboard to the keyboard bracket. 3. Align and place the keyboard assembly in the slot on the palm-rest assembly. 4.

  • Page 126: Palm-Rest Assembly

    Palm-rest assembly Removing the palm-rest assembly CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4.

  • Page 127: Installing The Palm-Rest Assembly

    Figure 92. Palm-rest assembly Steps After performing the Prerequisites, you are left with the palm-rest assembly. Installing the palm-rest assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The system board can be installed with the heat sink attached to it in order to simplify the procedure and preserve...
  • Page 128 Figure 93. Palm-rest assembly Steps Place the palm-rest assembly on a flat surface and perform the Next steps to install the palm-rest assembly. Next steps 1. Install the keyboard. 2. Install the power button. 3. Install the system board. 4. Install the display assembly.

  • Page 129: Chapter 7: Software

    ● Windows 11 Home ● Windows 11 Pro ● Ubuntu Linux 22.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 130: Chapter 8: Bios Setup

    BIOS Setup NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be displayed. CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for future reference.

  • Page 131: View Advanced Setup Options

    NOTE: Depending on your computer and its installed devices, the items that are listed in this section may differ. Table 38. System Setup options—Overview menu  Overview Dell Pro Max 16 MC16250 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 132 Table 38. System Setup options—Overview menu (continued) Overview Express Service Code Displays the Express Service Code of the computer. Ownership Tag Displays the Ownership Tag of the computer. BATTERY Information Primary Displays the primary battery of the computer. Battery Level Displays the battery level of the computer. Battery State Displays the battery state of the computer.
  • Page 133 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 134 Table 39. System Setup options—Boot Configuration menu (continued) Boot Configuration NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options. Expert Key Management Enable Custom Mode Enables or disables the keys in the PK, KEK, db, and dbx security key databases to be modified.
  • Page 135 Type-C Dock Type-C Dock Override Enables or disables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated. By default, the Type-C Dock Override option is enabled.
  • Page 136 Table 40. System Setup options—Integrated Devices menu (continued) Integrated Devices NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options. Unobtrusive Mode Enable Unobtrusive Mode Enables or disables the unobtrusive mode. When enabled, all system LEDs, LCD panel backlight and audio devices of the computer are turned off.
  • Page 137 Table 42. System Setup options—Display menu (continued) Display NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options. Brightness on AC power By default, the screen brightness is set to 100 when the computer is running on AC power.
  • Page 138 Table 43. System Setup options—Connection menu (continued) Connection NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options. Enable UEFI Bluetooth Stack Enables or disables the UEFI Bluetooth Stack. When enabled, UEFI Bluetooth protocols are installed and are available, allowing pre-OS Bluetooth HID features.
  • Page 139 By default, the Optimized option is selected. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled.
  • Page 140 BIOS. This option returns to the disabled state when the computer restarts. By default, the Clear option is disabled. Dell Technologies recommends enabling the Clear option only when TPM data is required to be cleared. NOTE:...
  • Page 141 Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute forconfiguration and activation. By default, the Absolute option is enabled.
  • Page 142 BIOS Events log. The computer fails to reboot until the event is cleared. By default, the Firmware Device Tamper Detection option is enabled. For additional security, Dell Technologies recommends keeping the Firmware Device Tamper Detection option enabled. NOTE:...
  • Page 143 Password prompt. ● The system password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the system password in situations where it is likely that a computer may be lost or stolen. M.2 PCIe SSD-1 The M.2 PCIe SSD-1 password prevents the computer from booting to an...
  • Page 144 This gives an administrator control over the BIOS settings but enables an end user to provide their own password. By default, the Allow Non-Admin Password Changes option is enabled. For additional security, Dell Technologies recommends keeping the Allow Non- Admin Password Changes option disabled. NOTE:...
  • Page 145 Allows the control of the automatic boot flow for the SupportAssist System Resolution Console and the Dell OS Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options.
  • Page 146 Table 48. System Setup options—System Management menu (continued) System Management NOTE: To view this option, enable Advanced Setup mode as described in View Advanced Setup options. Wake on LAN Enables or disables the computer to turn on by a special LAN signal. By default, the Wake on LAN option is disabled.
  • Page 147 Table 49. System Setup options—Keyboard menu (continued) Keyboard Keyboard Illumination Configures the operating mode of the keyboard illumination feature. By default, the Disabled option is selected. The keyboard illumination is always off. Keyboard Backlight Timeout on AC Sets the timeout value for the keyboard backlight when an AC adapter is connected to the computer.
  • Page 148 This option is not available when the virtualization setting for IOMMU is disabled (VT-d/AMD Vi). By default, the Enable Pre-Boot DMA Support option is enabled. For additional security, Dell Technologies recommends keeping the Enable Pre- Boot DMA Support option enabled. NOTE: This option is provided only for compatibility purposes, since some older hardware is not DMA capable.
  • Page 149 Table 51. System Setup options—Virtualization menu (continued) Virtualization Support Internal Port DMA Compatibility Mode When enabled, BIOS will notify the operating system if the internal ports are not DMA capable. NOTE: This option is not available when the virtualization setting for IOMMU is disabled (VT-d/AMD Vi).

  • Page 150: Updating The Bios

    Failure to provide the recovery key can result in data loss or an operating system reinstall. For more information, see the Knowledge Base Resource updating the BIOS on Dell systems with BitLocker enabled. Steps 1.

  • Page 151: Updating The Bios From The One-Time Boot Menu

    ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...

  • Page 152: Assigning A System Setup Password

    CAUTION: Ensure that your computer is locked when it is not in use. Anyone can access the data that is stored on your computer, when left unattended. Table 54. System and setup password  Password type Description System password Password that you must enter to boot to your operating system.

  • Page 153: Clearing System And Setup Passwords

    6. Press Y to save the changes and exit from System Setup. The computer restarts. Clearing system and setup passwords About this task To clear the system or setup passwords, contact Dell technical support as described at Contact Support. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 154: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 155: Running The Supportassist Pre-Boot System Performance Check

    Dell Support Site. 4. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Built-in self-test (BIST) (Motherboard Built-In Self-Test) M-BIST M-BIST is the system board built-in self-test diagnostics tool that improves the diagnostics accuracy of system board Embedded Controller (EC) failures.

  • Page 156: Logic Built-In Self-Test (L-Bist)

    LCD Built-in Self-Test (LCD-BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 157: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.

  • Page 158: Real-Time Clock (Rtc Reset)

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides multiple options for recovering the Windows operating system on your Dell computer. For more information, see...
  • Page 159 NOTE: For more information about performing a hard reset, go to Dell Support Site. On the menu bar at the top of the Support page, select Support > Support Library. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

  • Page 160: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 57. Self-help resources  Self-help resources Resource location Information about Dell products and services Dell Site Tips Contact Support In Windows search, type Contact Support, and press Enter.

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