What If I Cannot Access The F-Secure Online Backup Web Interface; Recovering Your Password - F-SECURE ONLINE BACKUP - WEB USER INTERFACE HELP Manual

8 | Web interface help | F-Secure Online Backup web interface help
a. Enter the login name
b. Enter your password
c. Click Ok.
Note: Currently, you cannot change your login name. You can, however, add another e-mail address
to which you want to receive the weekly reports.

What if I cannot access the F-Secure Online Backup web interface?

If you cannot access the F-Secure Online Backup web interface, check that you entered a correct URL and
that you are using the right login name and password.
You must enter the same user name and password that you used when you registered to the F-Secure Online
Backup program.

Recovering your password

If you have forgotten your password, you can recover it through the
To recover your password:
1. Open the F-Secure Online Backup program and look for the e-mail address that was used during the
installation.
You can find the e-mail address at the lower left corner of the
2. When you have found the e-mail address, enter of one the following addresses to open the F-Secure
Online Backup web interface:
• For customers who purchased the program from our business partners or from F-Secure eStore in
Europe, Africa, Asia or Australia ( http://www.f-secure.com/estore/), please go to
http://backup.f-secure.com.
• For customers who purchased the program from our business partners or from F-Secure eStore in
North, Central or South America (http://www.f-secureusa.com/estore/), please go to
http://backup.f-secureusa.com
If you are not sure of the appropriate web address, please contact F-Secure support.
3. Click Forgot your
4. In the window that opens, enter your e-mail address.
You will receive an e-mail message that has a link to the password recovery page.
Note: The
password?.
Forgot your password?
Forgot your password
Backup
option is available also when you install the program.
link.
tab.