F-SECURE MOBILE SECURITY 6 FOR WINDOWS MOBILE User Manual page 34

When contacting support, prepare and include the following information in
your support request:
Name and version number of your F-Secure software program

(including the build number, if available).
Name and version number of your operating system (including

the build number).
A detailed description of the problem, including any error

messages displayed by the program, and any other details, which
could help us duplicate the problem.
When contacting F-Secure support by telephone, please do the following
so that we may help you more effectively and save time:
have your device at hand, so you can follow instructions given by

the support technician, or be prepared to write down instructions.
Have your device turned on and (if possible) in the state it was in

when the problem occurred.
CHAPTER 4
Technical support
30