Western Digital WDAVN00B User Manual page 67

Problem
AUDIO
There is no sound.
USB DEVICE
The Media Library process failed.
The attached USB device is not visible
on the Home screen.
REMOTE CONTROL
The HD media player remote control
does not work.
FIRMWARE UPGRADE
The firmware upgrade recovery splash
screen is shown after you turned on the
HD media player.
Solution
• Make sure the volume on the entertainment unit is
not muted.
• Navigate to the Home | Settings | System screen
and make sure the correct audio output setting is
enabled.
-
If you are using the composite audio cable,
the Stereo setting should be enabled.
-
If you are using an Toslink (optical) or HDMI
connection, the Digital setting should be
enabled.
• If you are watching a video that supports multiple
audio channels, make sure that the Audio Off
option is disabled. Press Options | <icon>, and
then press ENTER repeatedly until the intended
audio channel is displayed.
Make sure that:
• the USB device has no read-only protection.
• the USB device is not using the HFS+ Journaling
file system.
• there is enough storage space on the USB device.
• WD HD TV Media Player only supports mass USB
storage mode. Make sure that the USB device is
configured as a "mass storage device."
• Make sure the USB device's file system is
supported (NTFS, FAT/FAT32, or HFS+).
• Press only one button at a time.
• Make sure the batteries are properly inserted.
• The batteries may already be drained out. Replace
batteries with new ones.
• Make sure that the path between the remote
control and the HD media player is not blocked.
The previous firmware upgrade process failed.
• Repeat the firmware upgrade process. Go to
page 2 for instructions.
• If you are still unable to update the system firmware,
perform a system reset. Go to page 50 for
instructions.
WD TV HD Media Player
User Manual
SYSTEM MAINTENANCE – 64