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Lively Jitterbug Smart4 Manual

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Welcome to Lively!
Thank you for choosing the Jitterbug® Smart4. Our simplest smartphone ever connects you with
our kind and knowledgeable team who can help day or night. Whether you want to learn more
about your new phone, need a ride, have a health concern, or even need help in an emergency,
enjoy peace of mind knowing you can count on us.
In addition to this user guide, how-to guides right on your phone can help you get the most
out of your Jitterbug Smart4. Also visit
lively.com/support
for the online user guide and more
learning resources.

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Do you have a question about the Jitterbug Smart4 and is the answer not in the manual?

Questions and answers

Maddy Urken
June 16, 2025

When I try to set up voicemail, when I called *86 the system asks for a password? What password? Thanks

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Summary of Contents for Lively Jitterbug Smart4

  • Page 1 In addition to this user guide, how-to guides right on your phone can help you get the most out of your Jitterbug Smart4. Also visit lively.com/support for the online user guide and more...

  • Page 3: Table Of Contents

    Table of Contents Section 1: Getting Started ................Key Items in Your Jitterbug Smart4 Box ................... Your Jitterbug Smart4 ........................Charging the Battery .......................... Understanding Touch Gestures ......................Phone Setup (First time) ........................Sign in or Create a Google Account ....................
  • Page 4 App List .............................. Section 2: Learning the Basics ..............Adding a Contact ..........................Making a Call ............................ Sending a Text ........................... Blocking and Unblocking Phone Numbers ................... Voice Typing ............................. Taking a Photo ..........................Setting Up Your Voicemail Greeting ....................Talk, Text and Data Usage ........................
  • Page 5 Dial Pad .............................. Recent Calls ............................Contacts ............................. Voicemail ............................Changing your Voicemail PIN ......................Answering or Ignoring a Call ......................Speakerphone ........................... Bluetooth ............................Accessing the Dial Pad During Calls ....................Adjusting the Call Volume ....................... Adjusting the Ringer Volume ......................
  • Page 6 Deleting Entire Conversations ......................Deleting Individual Messages ......................Checking Emergency Alerts ......................Section 5: Camera and Photos ..............Camera App Overview ........................Taking a Photo ..........................Recording a Video ........................... Viewing Your Photos and Videos ....................Deleting Your Photos and Videos ....................
  • Page 7 Downloading a New App ....................... Uninstalling an App .......................... Section 7: Changing Settings ..............Connecting to Wi-Fi ......................... Airplane Mode ..........................Bluetooth ............................Customizing Your Home Screen Applications ................Customizing Your Lock Screen Background ................Customizing Your Ringtones ......................Screen Brightness ..........................
  • Page 8 Arbitration Agreement, Class Action Waiver, Jury Waiver and Forum Selection Clause ..Privacy Policy ........................... Limited Warranty ..........................Health and Safety Statement ...................... Index ......................

  • Page 9: Section 1: Getting Started

    Section 1: Getting Started Topics • Key Items in Your Jitterbug Smart4 Box • Lock Screen Overview • Your Jitterbug Smart4 • Lock Screen Options • Charging the Battery • Home Screen Overview • Understanding Touch Gestures • Status Bar •...

  • Page 10: Key Items In Your Jitterbug Smart4 Box

    Key Items in Your Jitterbug Smart4 Box Charging Cable (USB-C) Wall Charger Jitterbug Smart4 SIM Card Removal Tool...

  • Page 11: Your Jitterbug Smart4

    Your Jitterbug Smart4 Microphone Earpiece Speaker Top Speaker Volume Button Front-facing Camera Power/Lock Button & Fingerprint Sensor Display Bottom Speaker Microphone...
  • Page 12 Your Jitterbug Smart4 (continued) SIM/SD Card Storage Rear Cameras Flash SIM Ejector Pinhole USB-C Charging Port Audio Jack...

  • Page 13: Charging The Battery

    Charging the Battery The phone’s battery may be low when it is removed from its box. Please charge your phone before use and whenever the battery is low so that your phone is ready when you need it. 1. Plug the larger end of the charging cable into the wall charger.

  • Page 14: Understanding Touch Gestures

    Understanding Touch Gestures These are the most common touch gestures you will use when interacting with your Jitterbug Smart4 touch screen: PRESS AND HOLD DRAG PINCH AND SPREAD Briefly touch Touch the screen Move your fingertip Touch the screen with two the screen with for an extended across the screen...

  • Page 15: Phone Setup (First Time)

    Your setup may differ from the instructions in this user guide if there were software updates or you chose NOTE different options. If the steps differ, follow on-screen instructions on your Jitterbug Smart4 for setup.
  • Page 16 Turn On Step 1 Step 2 1. PRESS AND HOLD the Power/Lock button on the right side of your phone to turn it on. 2. TAP the Get Started button.
  • Page 17 User Guide 1. Use this portion of the User Guide to help you through the setup process. 2. TAP the Next button.
  • Page 18 Connect to Wi-Fi Step 1 Step 2 1. TAP your Wi-Fi network from the list. If you do not have Wi-Fi access, you can TAP Set up NOTE offline to continue. You can set up your Wi-Fi later. Skip to "Connecting to NOTE Wi-Fi"...
  • Page 19 Getting Your Phone Ready Your phone takes a few minutes to get ready. If any required updates are found, they will automatically download. Please follow the on-screen instructions. Leave your phone and Wi-Fi connection on during this process. Your phone may NOTE automatically restart after updates are complete.
  • Page 20 Copy Apps & Data • If you have a Google Account, TAP Next to transfer your apps, photos ® and contacts from your old phone to your Jitterbug Smart4. Otherwise, TAP Don't copy.

  • Page 21: Sign In Or Create A Google Account

    Sign in or Create a Google Account In order to download apps, music, games or other content from the Google Play Store, you ® must sign in or create a Google or Gmail Account. Write down your Google account login ®...
  • Page 22 2. Enter your password and TAP Next. NOTE Having a Google account is not required to use your Jitterbug Smart4. If you don’t want to create an account, TAP Skip. If you choose to skip setting up a Google account, you will not be able to use some additional Google features. You can always add a Google account later if you want to use these features.
  • Page 23 Sign in or Create a Google Account (continued) Step 1 Option 2: To create a new Google account: 1. TAP Create account and then TAP For myself from the drop-down menu. 2. Follow the on-screen prompts to create your account. Choose a Gmail address, password and privacy settings.
  • Page 24 Agree to Google Terms of Service To add the account, you must agree to Google's terms of service. • TAP I agree. Hi John Doe JohnDoe1@gmail.com...
  • Page 25 Choose Google Services Choose the data that Google has access to. 1. TAP More or DRAG your finger to scroll down. Read about each service, and TAP each slider to turn access on or off. 2. TAP Accept.
  • Page 26 Set a Screen Lock Step 1 To protect your information, set up a lock screen for an extra layer of protection if you happen to lose or misplace your phone. 1. Enter a security PIN to keep your phone safe, then TAP Next. Make sure that the number is at least four digits, easy to remember, and NOTE hard to guess.
  • Page 27 Unlock with Fingerprint You can choose to unlock your Jitterbug Smart4 using your fingerprint. The fingerprint sensor is built into the power/lock button. You can authorize multiple fingerprints to open your smartphone. If unlocking with fingerprints, you must also set up a backup PIN or pattern.
  • Page 28 Unlock with Face You can choose to unlock your Jitterbug Smart4 using your camera's facial recognition technology. • To do this now, TAP Next and follow the on-screen instructions. Otherwise, TAP Skip. Make sure that the number is at least four digits, easy to remember, and NOTE hard to guess.
  • Page 29 Continue Setup You can choose if you'd like to complete setup now or finish it later so you can start using your phone. We recommend you complete setup now. • TAP Continue to fully set up your smartphone now (recommended), then go to the next page.
  • Page 30 Access your Assistant with "Hey Google" Google Assistant™ can start when it hears you say "Hey Step 1 Step 2 & 3 Google" even when your phone is locked. 1. TAP More to read about Google Assistant. 2. If you want to turn on "Hey Google," TAP I agree. Otherwise, TAP Skip and go to the next page.
  • Page 31 Choose the “Easy-to-use Jitterbug Smart” Home Screen Select "Easy-to-use Jitterbug Smart (Recommended)" home screen for the best experience with your new phone. TAP Easy-to-use Jitterbug Smart (Recommended), then TAP Next. •...
  • Page 32 Accept Lively Terms and Conditions 1. Read the terms and conditions and privacy policy, then TAP Accept & Continue. 2. Read the terms and conditions and privacy policy, then TAP I Agree.

  • Page 33: Lively Authentication

    NOTE here to use the Jitterbug home screen. Your Jitterbug Smart4 may take a few minutes to finish setting up. While it is setting up, there will be a banner at the top of your screen. While you wait, you can explore your phone, but you cannot make calls, access voicemail, open the Lively app, or call Urgent Response.

  • Page 34: Setting Up Voicemail

    Setting up Voicemail Step 1 As a new Jitterbug Smart4 user, you need to set your voicemail PIN to receive voicemail messages. Voicemail PIN setup automatically begins after your device successfully activates. If you have already set up your voicemail PIN, a "Voicemail is Set Up"...
  • Page 35 Setting up Voicemail (continued) 2. Enter a voicemail PIN that is 4–7 digits long, then Step 2 Step 3 re-enter it again. For security, your PIN cannot have four consecutive digits or a set of NOTE two digits that repeat. If you enter a PIN that doesn't meet the requirements, an error message appears and the "Set PIN"...

  • Page 36: Setup Complete

    Setup Complete A message appears on your screen which lets you choose whether you want a tour of your new smartphone. TAP Start to get a tour of your smartphone (recommended), or • TAP Skip.

  • Page 37: Phone Overview

    Phone Overview A. Volume Button – PRESS the top of the button to raise the volume. PRESS the bottom of the button to lower the volume. B. Power/Lock Button – QUICKLY PRESS to lock or wake your phone. TOUCH with your finger to unlock your phone (if unlock by fingerprint is turned on).

  • Page 38: Lock Screen Overview

    Lock Screen Overview The lock screen prevents accidental dialing and provides an extra layer of security if you misplace your phone. Your phone automatically locks if you haven't interacted with it for a while. To lock or unlock your phone: •...
  • Page 39 Lock Screen Overview (continued) A. Urgent Response Button – TAP to get help in an unsafe or uncertain situation (requires a subscription to Urgent Response). Confirm that you want to contact an Urgent Response agent by NOTE TAPPING Place Call. B.

  • Page 40: Lock Screen Options

    Lock Screen Options There are six lock screen options you can choose from: A. None – No Lock Screen will appear at all. QUICKLY PRESSING the Power/Lock Button will take you immediately to the Home screen. B. Swipe – Unlocking your phone will only require you to “swipe” your finger from the bottom of the screen to the top in one, quick motion.
  • Page 41 Lock Screen Options (continued) D. PIN – After swiping to unlock, you must enter a numerical PIN that only you know. E. Password – After swiping to unlock, you must enter a password (that may include letters, numbers and special characters) that only you know. F.

  • Page 42: Home Screen Overview

    Home Screen Overview The Home screen lists commonly used apps in one place. From here, you can access all features of your Jitterbug Smart4. A. Status Bar – Shows you the current time, Bluetooth®, Wi-Fi, cellular and battery. B. Title Bar – Name of the application or screen you are viewing.
  • Page 43 Home Screen Overview (continued) D. Options – TAP to view more options relevant to the screen you are currently viewing. E. How-To Guides – View animated guides on how to use your phone and get helpful tips. F. View All Apps – TAP to view all the apps on your phone in alphabetical order.

  • Page 44: Status Bar

    The Status Bar at the top of your screen shows you important information about the state of your phone. A. Current Time – The current time automatically set by the Lively network. B. Bluetooth Status– Appears when your phone's Bluetooth is turned on.
  • Page 45 Status Bar (continued) C. Wi-Fi Status – Use a Wi-Fi network to save data usage on your plan. You can turn this on or off under Phone Settings. D. Cellular Signal Strength – Affects your call quality. The stronger the signal, the more the triangle will be filled in.

  • Page 46: Navigation Buttons

    Navigation Buttons At the bottom of your screen, you will find two buttons that are used frequently to navigate around your phone. A. Back Button – Takes you one step back from your last action. B. Home Button – Takes you back to the Home screen.

  • Page 47: App List

    App List An “app” is an application designed to do a specific task for you. We’ve added apps on your Home screen to get you started, but you can customize this list by using the Options button on the Home screen. Phone –...
  • Page 48 News – Keep up to date on what's happening. Voice Assistant – Google Assistant offers voice commands, voice searching, and voice- activated device control. Lively – Access your Lively Health & Safety Services, update your Personal Emergency Profile and more. Settings – Adjust important settings on your phone.

  • Page 49: Section 2: Learning The Basics

    Section 2: Learning the Basics Topics • Adding a Contact • Talk, Text and Data Usage • Making a Call • Checking Talk, Text and Data Usage • Sending a Text • Using Wi-Fi to Reduce Your Data Usage • Voice Typing •...

  • Page 50: Adding A Contact

    Adding a Contact Step 1 Step 2 Step 3 1. On the Home screen, TAP Contacts. You may need to allow access to various settings NOTE the first time you open Contacts. 2. TAP Add New Contact. 3. Enter contact’s first and last name, then TAP Next.
  • Page 51 Adding a Contact (continued) Step 4 Step 5 4. Enter the contact's phone number, select a phone type, then TAP Next. TAP Favorite Contact if you want to keep the person at the top of your NOTE Contacts list. TAP Add More Details to add an additional phone number, email NOTE address or notes.

  • Page 52: Making A Call

    Making a Call Step 1 Step 2 Step 3 To call a contact, see "Contacts" on page 68. NOTE 1. On the Home screen, TAP Phone. 2. TAP Dial Pad. 3. Enter the 10-digit phone number and TAP Place Call.

  • Page 53: Sending A Text

    Sending a Text Step 1 Step 2 Step 3 1. On the Home screen, TAP Text Messages. You may need to allow access to various settings NOTE the first time you open Text Messages. 2. TAP Create a New Message. 3.
  • Page 54 Sending a Text (continued) Step 4 Step 5 Step 6 4. Enter the 10-digit phone number and TAP Start Text Message. 5. Compose your text message using the keyboard or with voice typing. 6. TAP Send. For information about sending a group text, see NOTE "Sending a Group Text Message"...

  • Page 55: Blocking And Unblocking Phone Numbers

    Blocking and Unblocking Phone Numbers Step 3 Step 4 You can block a phone number if you want to stop receiving calls or texts from it. To block a phone number: 1. On the Home screen, TAP Phone. 2. TAP Recent Calls. 3.
  • Page 56 Blocking and Unblocking Phone Numbers (continued) Step 4 Step 5 To unblock a phone number: 1. On the Home screen, TAP Settings. 2. TAP Blocked Numbers, then TAP Add Blocked Number. 3. TAP the name or phone number that you want to unblock. 4.

  • Page 57: Voice Typing

    Voice Typing Step 1 Step 2 1. When using the keyboard, TAP Voice Typing. 2. Speak your message when "Speak now to voice type" appears on the screen. The words are shown in the message box. TAP Voice Typing again to stop the Voice Typing function.

  • Page 58: Taking A Photo

    Taking a Photo Step 1 Step 2 Step 3 1. On the Home screen, TAP Camera & Photos. 2. TAP Camera. You may need to allow access to various settings NOTE the first time you open the Camera. 3. Aim the camera and TAP the Camera button to take a picture.

  • Page 59: Setting Up Your Voicemail Greeting

    Setting Up Your Voicemail Greeting Step 1 Step 2 1. On the Home screen, TAP Phone. 2. TAP Voicemail. You may need to allow access to various settings the first time you NOTE open Voicemail.
  • Page 60 Setting Up Your Voicemail Greeting (continued) Step 3 Step 4 Step 5 3. TAP Options from the top right corner. 4. TAP Set Greeting Message. 5. If you're recording a greeting for the first time, TAP the Tap to Begin box. Or TAP Record a New Greeting to create a different greeting.
  • Page 61 Setting Up Your Voicemail Greeting (continued) Step 6 Step 7 Step 8 7. TAP the Tap to Stop box to finish your recording. 8. TAP the Tap to Play box to listen to your recording. 9. TAP Save if you are satisfied or Discard if you would like to record a new greeting.

  • Page 62: Talk, Text And Data Usage

    Talk, Text and Data Usage Your Jitterbug Smart4 allows you to do much more than just call your friends and family. It’s an easy-to-use smartphone with a broad range of capabilities from sending pictures and videos via text message or email, browsing the Internet to catch up on the latest news, to downloading the latest apps and games.
  • Page 63 Talk, Text and Data Usage (continued) What is Data? (continued) • Watching streaming videos on a website or using video apps • Listening to music on a website or using music streaming apps • Turn-by-turn directions using the Maps & Directions app •...

  • Page 64: Checking Talk, Text And Data Usage

    Checking Talk, Text and Data Usage Step 1 Step 2 To avoid overage fees, periodically check your data usage: 1. On the Home screen, DRAG to scroll down, September 23, 2023 then TAP Settings. 2. TAP Check My Usage. It may take a few minutes to gather your data.

  • Page 65: Using Wi-Fi To Reduce Your Data Usage

    When successfully connected to your Wi-Fi network, all data usage will go through your home’s Internet access instead of Lively's cellular network. Periodically check the Status Bar to confirm if you are connected to Wi-Fi. If not, data use may be deducted NOTE from your monthly data allowance.

  • Page 66: Connecting To Wi-Fi

    Connecting to Wi-Fi Step 1 Step 2 Step 3 1. On the Home screen, DRAG to scroll down, and TAP Settings. 2. TAP Wi-Fi & Bluetooth. 3. TAP Wi-Fi.
  • Page 67 Connecting to Wi-Fi (continued) Step 4 Step 5 4. TAP the Wi-Fi On switch to turn on Wi-Fi. 5. TAP your network name from the list. 6. Enter the network password and TAP CONNECT. TAP Show password to view the text as you type. NOTE Use the inside cover of this User Guide to take note of your Wi-Fi NOTE...

  • Page 68: Using Google Assistant

    Using Google Assistant Google Assistant offers voice commands, voice searching and voice- activated device control. To use Google Assistant: 1. On the Home screen, TAP Voice Assistant. 2. Say your question or command out loud. You can say things such as: •...

  • Page 69: Calling Urgent Response

    Calling Urgent Response Urgent Response button on your Jitterbug Smart4 gives you access to our exclusive Urgent Response Service. This service provides easy-to-use and reliable access to IAED-certified Agents who will confirm your location, evaluate your situation and get you the help you need.

  • Page 71: Section 3: Phone Calls

    Section 3: Phone Calls Topics • Phone App Overview • Speakerphone • Dial Pad • Bluetooth • Recent Calls • Accessing the Dial Pad During Calls • Contacts • Adjusting the Call Volume • Voicemail • Adjusting the Ringer Volume •...

  • Page 72: Phone App Overview

    Phone App Overview TAP Phone from the Home screen to get the following options: A. Dial Pad – Make a call by dialing the number. B. Recent Calls – See your incoming and outgoing call history. C. Contacts – Save or view phone numbers with a contact name for quicker dialing.

  • Page 73: Dial Pad

    Dial Pad These are the features of the Dial Pad: A. Phone Number Field – This shows the phone number you’re about to call as you are dialing. Use the delete button if you make a mistake. B. Add to Contacts – TAP to add this number to a contact name for quicker dialing in the future.
  • Page 74 Dial Pad (continued) F. Place Call Button – TAP Place Call when you are ready to call. G. Options – TAP to open a drop-down menu that lets you View Recent Calls, View Contacts or View How-To Guides.

  • Page 75: Recent Calls

    Recent Calls From Recent Calls, you can view your incoming, outgoing, missed and dismissed call history. TAP any call record for more options like calling back, sending a text message, adding to contacts, viewing caller details and blocking callers. These are the types of call history records: Incoming –...

  • Page 76: Contacts

    Contacts Step 3 Step 4 Contacts is where you can save your most frequently called contacts so that you don’t have to manually dial their number each time. To call a contact: 1. On the Home screen, TAP Contacts. 2. TAP the contact name. 3.

  • Page 77: Voicemail

    Voicemail Step 2 In Voicemail, you can configure your greeting message that’s played to callers when you can’t answer your phone. You can also listen to voice messages left for you. 1. On the Home screen, TAP Phone. 2. TAP Voicemail. 3.

  • Page 78: Changing Your Voicemail Pin

    Changing your Voicemail PIN Step 4 Step 5 Write down your voicemail PIN under "My Important Information" on NOTE the inside front cover for future reference. 1. On the Home screen, TAP Phone. 2. TAP Voicemail. 3. TAP Options, then TAP Change Voicemail PIN. 4.

  • Page 79: Answering Or Ignoring A Call

    Answering or Ignoring a Call Drag up or down Return to Call Your Jitterbug Smart4 will vibrate and/or ring to notify you when someone is calling. On your screen, you will see any information available about the caller as well as an option to answer or to ignore the call.

  • Page 80: Speakerphone

    Speakerphone Listen with Listen with Once in a call, you will have the ability to route the caller’s voice speakerphone earpiece to either the Earpiece Speaker or the Speakerphone. The Earpiece allows you to have a private conversation if you are in a public setting, while the Speakerphone allows you to free your hands or allow other people surrounding you to participate in the conversation.

  • Page 81: Bluetooth

    Bluetooth Step 1 Step 2 You can listen to phone calls wirelessly when you connect Bluetooth-enabled headphones or a car stereo system to your phone. If you make or answer a call while Bluetooth is connected, the smartphone automatically uses the connected Bluetooth device for audio.

  • Page 82: Accessing The Dial Pad During Calls

    Accessing the Dial Pad During Calls Step 1 Step 2 There may be instances while on a call that you will need to access the Dial Pad to dial an extension or to make a selection on an Interactive Voice Response prompt (e.g., “press ‘1’ to speak to a representative”).

  • Page 83: Adjusting The Call Volume

    Adjusting the Call Volume Option 1 Option 2 To adjust the Call Volume while on an active call: • SLIDE the volume circle on the horizontal bar on the call screen. PRESS the upper or lower end of the Volume •...

  • Page 84: Adjusting The Ringer Volume

    Adjusting the Ringer Volume To adjust the Ringer Volume while viewing the Home screen: 1. PRESS the upper end of the Volume Button to increase the Ringer Volume. 2. PRESS the lower end of the Volume Button to decrease the Ringer Volume.

  • Page 85: Using Real Time Text (Rtt)

    Using Real Time Text (RTT) Step 4 Step 4 RTT transmits each character as it is typed while you're on a call, making it easy for callers with hearing or speech impairments to have a conversation with text. Before using RTT, you must turn on the feature: 1.
  • Page 86 Using Real Time Text (RTT) (continued) Step 3 Step 4 To call a contact with Real Time Text (RTT): 1. On the Home screen, TAP Contacts. 2. TAP the name of the person you want to call. 3. TAP the phone number you want to call. 4.

  • Page 87: Section 4: Text Messages

    Section 4: Text Messages Topics • Text Messages App Overview • Sending Photo Messages • Sending New Text Messages • Deleting Entire Conversations • Sending a Group Text Message • Deleting Individual Messages • Reading and Replying to • Checking Emergency Alerts Text Messages...

  • Page 88: Text Messages App Overview

    Text Messages App Overview Text Messages are a quick and simple way to send short messages to anyone who has a cell phone capable of receiving them. TAP Text Messages from the Home screen to get the following options: A. Create a New Message – Compose a new Text Message. B.

  • Page 89: Sending New Text Messages

    Sending New Text Messages Step 2 Step 3 1. On the Home screen, TAP Text Messages. 2. TAP Create a New Message. 3. TAP either Choose Contact or Enter Phone Number. 4. Select the recipient from Contacts or enter the phone number.
  • Page 90 Sending New Text Messages (continued) Step 5 Step 6 5. Compose your message using the On-Screen Keyboard or with Voice Typing. See "Voice Typing" on page 49 for instructions on how to compose NOTE a message using your voice. 6. TAP Send.

  • Page 91: Sending A Group Text Message

    Sending a Group Text Message Step 3 Step 4 1. On the Home screen, TAP Text Messages. 2. TAP Create a New Message. 3. TAP Create Group Message. 4. TAP Add People, then TAP either Choose Contact or Enter Phone Number. 5.
  • Page 92 Sending a Group Text Message (continued) Step 6 Step 7 6. Repeat steps 4 and 5 until everyone is added to the text message, then TAP Create Group. 7. Enter a group nickname (optional), then TAP Start Group Message. 8. Compose your message using the On-Screen Keyboard or with Voice Typing.

  • Page 93: Reading And Replying To Text Messages

    Reading and Replying to Text Messages Step 2 Step 3 1. On the Home screen, TAP Text Messages. 2. TAP any Text Message in your Conversation History. 3. DRAG your finger up and down to read the Text Message conversation.
  • Page 94 Reading and Replying to Text Messages (continued) Step 5 Step 6 4. TAP anywhere in the “Your Message…” field. TAP "Hide" in the navigation bar to close the keyboard. NOTE 5. Compose your message using the On-Screen Keyboard or with Voice Typing.

  • Page 95: Sending Photo Messages

    Sending Photo Messages Step 1 Step 2 While composing a new Text Message or replying to an existing Text Message conversation: 1. TAP on the left side of the “Your Message…” field. 2. TAP Send Photo or Video, TAP the photo(s) you would like to send from your Photo Album, then TAP Add to Conversation.
  • Page 96 Sending Photo Messages (continued) Step 3 Step 5 3. TAP Take a Photo or Video if you want to take a new photo or video, then TAP Attach. 4. Optional: Compose your message using the On-Screen Keyboard or with Voice Typing. See "Voice Typing"...

  • Page 97: Deleting Entire Conversations

    Deleting Entire Conversations Step 2 Step 3 1. TAP any Text Message in your Conversation History. 2. TAP Options at the top right of the screen. 3. TAP Delete Conversation. 4. TAP Delete in the pop-up to confirm.

  • Page 98: Deleting Individual Messages

    Deleting Individual Messages Step 3 Step 2 1. TAP the contact from your Conversation History. 2. TAP on the Text Message you want to delete. 3. TAP Delete Message. 4. TAP Delete in the pop-up to confirm.

  • Page 99: Checking Emergency Alerts

    Checking Emergency Alerts Step 2 Step 3 Step 4 1. On the Home screen, TAP Text Messages. 2. TAP Options at the top right of the screen. 3. TAP View Emergency Alerts. 4. TAP an emergency alert to read it.

  • Page 101: Section 5: Camera And Photos

    Section 5: Camera and Photos Topics • Camera App Overview • Viewing Your Photos and Videos • Taking a Photo • Deleting Your Photos and Videos • Recording a Video • Sharing Your Photos and Videos...

  • Page 102: Camera App Overview

    Camera App Overview The Camera allows you to take pictures and videos of precious moments and share with friends and family. TAP Camera & Photos from the Home screen to get the the following options: A. Camera – Take photos and videos. B.

  • Page 103: Taking A Photo

    Taking a Photo Step 1 Step 3 1. On the Home screen, TAP Camera & Photos. 2. TAP Camera. 3. Aim the back of your phone towards your subject. To switch to the front camera to take a selfie, TAP switch camera.

  • Page 104: Recording A Video

    Recording a Video Step 1 Step 3 Step 5 1. On the Home screen, TAP Camera & Photos. 2. TAP Camera. 3. TAP VIDEO near the Shutter button. The Shutter button will turn red. 4. Aim the back of your phone towards your subject.

  • Page 105: Viewing Your Photos And Videos

    8. Viewing Your Photos and Videos Step 1 Step 3 After you have captured a photo or video, you can view it by accessing Photos & Videos. 1. On the Home screen, TAP Camera & Photos. 2. TAP Photos & Videos. 3.

  • Page 106: Deleting Your Photos And Videos

    Deleting Your Photos and Videos Step 2 While viewing your Photos & Videos, you can delete any photos that you no longer need. 1. TAP on a photo or video to view it. 2. TAP Delete on the bottom right of the screen. Delete, TAP anywhere on the screen and it will appear.

  • Page 107: Sharing Your Photos And Videos

    Sharing Your Photos and Videos Step 1 Step 2 While composing a new Text Message or replying to an existing Text Message conversation: 1. TAP on the left side of the “Your Message…” field. 2. TAP Send Photo or Video, TAP the photo(s) you would like to send from your Photo Album, then TAP Add to Conversation.
  • Page 108 Sharing Your Photos and Videos (continue) Step 3 Step 5 3. TAP Take a Photo or Video if you want to take a new photo or video, then TAP Attach. 4. Optional: Compose your message using the On-Screen Keyboard or with Voice Typing.

  • Page 109: Section 6: Email, Internet And Applications

    Section 6: Email, Internet and Applications Topics • Signing in to Your Email Account • Sending an Email with a Photo or Video • Creating an Email Account • Browsing the Internet • Creating and Sending an Email • Downloading a New App •...

  • Page 110: Signing In To Your Email Account

    Signing in to Your Email Account Step 1 Step 2 If you already have an email account, use the Email app to read and send emails. To sign in to the account: 1. On the Home screen, TAP Email. 2. TAP SKIP. 3.

  • Page 111: Creating An Email Account

    Creating an Email Account Step 1 Step 3 If you don’t have an email, we recommend creating a Google (Gmail) account. A Google account will also allow you to download new apps on your smartphone. To create a Google email account: 1.

  • Page 112: Creating And Sending An Email

    Creating and Sending an Email Step 1 Step 5 These instructions are for Google (Gmail) accounts. Your steps may NOTE vary if you use a different email provider. 1. From your Email inbox, TAP Compose. 2. Enter in the recipient's email address in the "To" field. 3.

  • Page 113: Reading And Replying To An Email

    Reading and Replying to an Email Step 2 These instructions are for Google (Gmail) accounts. Your steps may vary if you NOTE use a different email provider. 1. TAP an email in your inbox to read it. 2. To reply, TAP Reply at the bottom of the email.

  • Page 114: Sending An Email With A Photo Or Video

    Sending an Email with a Photo or Video Step 1 Step 2 These instructions are for Google (Gmail) NOTE accounts. Your steps may vary if you use a different email provider. 1. From your Email inbox, TAP Compose. 2. TAP the attachment button at the top right of the screen.

  • Page 115: Browsing The Internet

    Browsing the Internet Step 1 Step 2 1. On the Home screen, TAP Web Browser. The Chrome web browser will open. 2. While browsing the Internet, you can: • Navigate to a web page – Enter a web address (URL) in the box near the top of the screen.
  • Page 116 Browsing the Internet (continued) Open new tab New tab • Open a new tab – Tabs let you have multiple web pages open at the same time. TAP the box icon at the top right to view your web pages. Select a different tab or TAP + New tab to open a new tab.

  • Page 117: Downloading A New App

    Downloading a New App Step 1 Step 2 You can add additional apps to your smartphone, letting you play games, check weather, use social media, listen to music and more. 1. On the Home screen, TAP Options. 2. TAP Download a New App.
  • Page 118 Downloading a New App (continued) Step 5 3. Sign in with your Google (Gmail) account by following the on-screen prompts, if needed. You can use your existing Google account, if you have one, or create a new NOTE account. See "Creating an Email Account" on page 103 if you need help creating a Google account.

  • Page 119: Uninstalling An App

    Uninstalling an App Step 2 Step 4 1. On the Home screen, DRAG to scroll down, and TAP View All Apps. 2. TAP Options at the top right of the screen. 3. TAP Uninstall App. 4. DRAG to scroll down, and TAP the app you want to remove. 5.

  • Page 121: Section 7: Changing Settings

    Section 7: Changing Settings Topics • Connecting to Wi-Fi • Customizing Your Lock • Airplane Mode Screen Background • Bluetooth • Customizing Your Ringtones • Customizing Your Home • Screen Brightness Screen Applications • Adjusting Accessibility Settings...

  • Page 122: Connecting To Wi-Fi

    Connecting to Wi-Fi See "Connecting to Wi-Fi" on page 58 to learn how to connect to Wi-Fi.

  • Page 123: Airplane Mode

    Airplane Mode Step 1 Step 2 Step 3 When traveling on an airplane, you may be required to put your phone in Airplane Mode. In Airplane Mode, you cannot make or receive calls (including Urgent Response), texts or browse the Internet. To turn on or off Airplane Mode: On the Home screen, TAP Settings.

  • Page 124: Bluetooth

    Bluetooth Step 3 Bluetooth allows you to connect wirelessly to devices such as car stereos, portable speakers and wireless headphones. To connect to a Bluetooth device: 1. Make sure that your Bluetooth device is in Bluetooth pairing mode. See the device’s instructions for more information. 2.
  • Page 125 Bluetooth (continued) Step 4 Step 5 4. TAP Bluetooth. 5. TAP the slider to turn Bluetooth on, then TAP Pair new device. 6. TAP your Bluetooth device’s name from the list. 7. TAP PAIR in the pop-up to confirm. If prompted, enter the device PIN.

  • Page 126: Customizing Your Home Screen Applications

    Customizing Your Home Screen Applications Step 1 Step 2 Step 4 & 5 You can customize your smartphone to put the apps you use most on your Home screen for easy access. You can add, remove or change the order of apps on your Home screen.
  • Page 127 Customizing Your Home Screen Applications (continued) Step 2 Step 4 To reorder apps on your Home screen: 1. On the Home screen, TAP Options in the top right corner. 2. TAP Customize Home Apps. 3. TAP Reorder apps on the Home screen. 4.
  • Page 128 Customizing Your Home Screen Applications (continued) To remove an app from your Home screen: Step 4 & 5 1. On the Home screen, TAP Options in the top right corner. 2. TAP Customize Home Apps. 3. TAP Remove apps from the Home screen. 4.

  • Page 129: Customizing Your Lock Screen Background

    Customizing Your Lock Screen Background Step 3 Step 4 You can customize your Lock Screen with a photo that is unique to you. 1. On the Home screen, DRAG to scroll down, and TAP Settings. 2. TAP Personalize Phone. 3. TAP Change Wallpaper. 4.
  • Page 130 Customizing Your Lock Screen Background (continued) Step 5 Step 8 5. TAP the image you want to use for your lock screen. 6. If needed, PINCH AND SPREAD your fingers to adjust the photo to fit your screen. 7. TAP APPLY. 8.

  • Page 131: Customizing Your Ringtones

    Customizing Your Ringtones Step 2 Step 3 1. On the Home screen, DRAG to scroll down, and TAP Settings. 2. TAP Sound & Display. 3. TAP Volume & Ringtone.
  • Page 132 Customizing Your Ringtones (continued) 4. Select the ringtone you want to change: Step 4 • TAP Phone ringtone & vibrate to change the sound when you get a phone call. • TAP Notification ringtone to change the sound when you get an app notification.

  • Page 133: Screen Brightness

    Screen Brightness Step 3 Step 4 1. On the Home screen, DRAG to scroll down, and TAP Settings. 2. TAP Sound & Display. 3. TAP Screen Brightness. 4. DRAG the Brightness level sider to adjust your screen brightness.

  • Page 134: Adjusting Accessibility Settings

    Adjusting Accessibility Settings Accessibility settings make your phone easier to use. You can change Step 5 settings related to the screen reader, display, interaction controls, captions, audio and more. 1. On the Home screen, DRAG to scroll down, and TAP Settings. 2.

  • Page 135: Section 8: Additional Help

    Section 8: Additional Help Topics • How-To Guides • Get Help From Any App • Additional Support • Contact Us • Optional Accessories...

  • Page 136: How-To Guides

    Step 2 Step 3 The How-To Guides give you additional instructions about how to use your Jitterbug Smart4 in an easy-to-use, step-by-step guide. 1. On the Home screen, DRAG to scroll down, and TAP How-To Guides. 2. TAP a category to view common questions.
  • Page 137 How-To Guides (continued) Step 1 Step 2 Get Help From Any App Whether it's the first time sending a picture to your friends or you want to change an unfamiliar setting on your phone, you can get answers to common questions while in many apps. 1.

  • Page 138: Additional Support

    Additional Support At Lively, we provide you with easy-to-follow educational tools for the way you want to learn. Whether it’s your first smartphone or you are ready for advanced features, we're here to help every step of the way. Use how-to guides on your phone and visit lively.com/support...

  • Page 139: Contact Us

    Contact Us If you have any questions or comments, we're here to help: • Send us an email at: customercare@lively.com • Call us toll-free at: 1.800.733.6632 • Write to us at: Lively Customer Service P.O. Box 4428 Carlsbad, CA 92018...

  • Page 141: Legal

    Legal Customer Agreement BY USING THE PHONE AND LIVELY SERVICES, YOU ARE AGREEING TO BE BOUND BY THE CUSTOMER AGREEMENT. TO REVIEW THE MOST CURRENT VERSION OF THE CUSTOMER AGREEMENT, WHICH GOVERNS YOUR USE OF THE PHONE AND LIVELY SERVICES, PLEASE VISIT WWW.LIVELY.COM/LEGAL/CUSTOMER-AGREEMENT.

  • Page 142: Limited Warranty

    Limited Warranty To View Our Standard Limited Warranty for Lively products, please visit www.lively.com. Health and Safety Statement We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
  • Page 143 compatible with your phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries. Your phone should not be disposed of in a municipal waste. Please check local regulations for disposal of electronic products. Remember to make backup copies or keep a written record of all important information stored on your phone.
  • Page 144 - Batteries must be disposed of in accordance with locally applicable environmental regulations. - Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCL Communication Ltd. and/or its affiliates. For unibody device, where the battery is not removable: - Do not attempt to eject, replace, or open battery;...
  • Page 145 CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. WARNING: This product can expose you to chemicals including Bisphenol-A, which is known to the State of California to cause cancer and birth defects or other reproductive harm.
  • Page 146 of body tissue. Tests for SAR are conducted using standard operating positions with the phone transmitting at its highest certified power level in all tested frequency bands. This device is complied with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had been tested in accordance with the measurement methods and procedures specified in IEEE1528.
  • Page 147 may cause harmful interference to radio communications. However, there is no guarantee that interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna;...
  • Page 148 Note that any data shared with TCL Communication Ltd. is stored in accordance with applicable data protection legislation. For these purposes TCL Communication Ltd. implements and maintains appropriate technical and organizational measures to protect all personal data, for example against unauthorized or unlawful processing and accidental loss or destruction of or damage to such personal data whereby the measures shall provide a level of security that is appropriate having regard to - The technical possibilities available;...
  • Page 149 and exchange policies, and for information about hearing aid compatibility. Hearing Aid Compatibility (HAC) rating (ANSI 2011): M3/T4 This phone has been tested and rated under the American National Standard Institute (ANSI) C63.19-2011 hearing-aid compatibility standard. The ANSI standard for hearing-aid compatibility contains two types of ratings: M: For reduced radio-frequency interference to enable acoustic coupling with hearing-aids that don’t operate in telecoil mode T: For inductive coupling with hearing aids operating in telecoil mode A phone is considered hearing-aid compatible if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling.

  • Page 151: Index

    Index Button Back 29, 38 Data 56, 57 Delete 65 Deleting 79, 89, 90, 93, 98 Home 29, 38 Photos 98 Accessibility 126 Navigation 35, 38 Texts 89, 90 Additional Help 127 Power/Lock 3, 29, 32 Videos 98 Airplane Mode 115 Shutter 95, 96 Directions 40, 55 All Apps 35, 40...
  • Page 152 Speakerphone 63, 71, 72, 74 Status Bar 115 Home Screen 34 Pattern 33 Support 130 How-to Cards 130 Phone Overview 29 Swipe 31, 32 How-To Guides 128 Phone Settings 37 How-to Videos 130 Photo 39, 50, 87, 88, 93, 95, 97, 98, 99, 100, 106 Text Message 39, 79, 80, 81, 82, PIN 18, 33, 117...
  • Page 153 Videos 39, 54, 55, 94, 106 Voicemail 51, 64, 69 PIN 26, 70 Voice Typing 49 Volume Ringtones 123 Wall Charger 2 Wi-Fi 34, 37, 57, 58, 114...