Foreo FAQ 202 Manual

FAQ™ 202 OVERVIEW

Introducing an entirely new generation of LED masks. Ultra-lightweight, wireless, and made with adjustable silicone that molds to your facial contours for even light coverage. FAQ™ 202 features 8 different LED lights to address a range of skin concerns — while you do literally anything else. Move around freely, and enjoy spa-level LED facial care, at the push of a button.

GETTING TO KNOW FAQ™ 202

FOR OPTIMUM SAFETY

• FAQ™ LED Masks should be comfortable – if you experience any discomfort or prolonged skin redness, discontinue use immediately and consult a physician.
• Do not use on wounds, ulcers, or any injured areas.
• Do not stare directly at the LED lights.
• This product should not be used by children. Close supervision is necessary when this product is used by, on, or near children and those with limited physical and mental abilities.
• For reasons of hygiene, we do not recommend sharing your FAQ™ 202 with anyone else.
• Avoid leaving your FAQ™ 202 in direct sunlight and never expose it to extreme heat or boiling water.
• Do not pull the silicone strap too tight, in order to avoid damage to the silicone mask.
• Discontinue use if this product appears damaged in any way.
• This product contains no serviceable parts.
• Do not tamper or attempt to disassemble the product as this may cause damage to the unit.
• Do not use while driving or operating heavy machinery.
• Do not insert any object into any opening of the device.
• Do not use the device if it is overheating or you suspect that it is malfunctioning.
• This device should only be used with a SELV power adapter.
• It is recommended that IEC60950 standard power suppliers are used to charge the device.
• Before charging, make sure that the plug and socket are completely dry. Failure to do so may result in electric shock, short circuit, or fire.
• Do not use the device while charging. Discontinue use if this device or charger is not working properly or appears damaged in any way. Only use the power cord supplied with your device.
• The battery must be removed from the appliance before it is disposed of. The appliance must be disconnected from the supply mains when removing the battery, and the battery is to be disposed of safely.
• Given the efficiency of the FAQ™ LED Masks, we recommend that you do not use FAQ™ 202 for more than 15 minutes at a time.
• Use this LED Mask only for its intended use as described in this manual. If you do not find the answer to your specific question, or if you have any other questions regarding the device's operation, please visit faqswiss.com/support

HOW TO USE FAQ^™ 202

UNLOCK YOUR DEVICE

In order to use your mask, you must first unlock it. You can do this automatically by registering your mask via the FAQ™ Swiss app for the first time. Simply follow the steps below:

1. Download the FAQ™ Swiss app on your mobile phone by scanning the QR code.

2. Log in to your existing account, or sign up for a new one.
3. Add device (on the top of your screen).
4. Choose the device series.
5. Press and hold the universal button to connect your device to the app.
6. Fill in the purchase information.

And your device is ready to use!

HOW TO USE

1. Start with a clean and dry face, and apply your FAQ™ primer, if desired. Then place your FAQ™ 202 Silicone LED Face Mask over your face, and secure in place with the headband.
2. Press the universal power button to turn on your mask. You can change the LED colors by quick-pressing the button again. Or you can access pre-programmed modes and more settings via the FAQ™ Swiss app.
3. Enjoy your LED facial for up to 15 mins, while you continue with your day - for multitasking at its best. Once finished, press the universal power button for 3 seconds to turn off your mask.

• We recommend using this mask for 5-15 minutes, 3-5 times per week.
• Do not pull the headband too tight, or you may damage the mask.
• For optimal results, we recommend using your FAQ™ 202 LED Mask with the FAQ™ P1 primer. You can use your own skincare instead, if desired. However, do NOT use any skincare products that contain silicones or acids, or photosensitive ingredients such as Vitamin A, Retinol / Retinoids, AHAs, Benzoyl Peroxide and Vitamin C.

FAQ^™ SWISS APP

The FAQ^™ Swiss app offers instructions on how to use and take care of your FAQ^™ Silicone LED Mask. You can also use it to control settings and access guided session.

SETTINGS
Set your preferences for LED light and session duration, and the the device will remember them for offline use:

LED LIGHT
Select your preferred LED light color. Then choose whether you'd like to enhance your session with additional light options by clicking on the toggle button.
LIGHT INTENSITY
Select your preferred intensity by choosing between Low, Medium or High.
AUTO-OFF TIME
Select how long you would like your session to last for by using the sliding scale.

TARGETED SOLUTIONS
Select from our pre-programmed options to address your unique skincare needs.

SMART CONTROL
Use this part of the app as a remote control to adjust your preferences during your session.

SET REMINDER
Like an alarm for your skincare routine, you can get reminders when it's time for your next session. Select the one that you would like to set a reminder for. Then select which days you would like to receive reminders.

CLEANING YOUR FAQ™ 202

Always clean your FAQ^™ LED Mask thoroughly after use. For optimal results, we recommend spraying the mask with FAQ^™ Silicone Cleaning Spray. Then wet a lint-free cloth or towel with warm water, and thoroughly wipe off all remaining residue.
NOTE: This product is not 100% waterproof, so do not wash it under running water. Never use cleaning products containing alcohol, petrol or acetone, as they may irritate the skin and damage the silicone.

TROUBLESHOOTING

Precautions to be taken in the event of changes in the performance of FAQ^™ 202:

If FAQ^™ 202 is not activated when pressing the universal button:

• Battery is empty. Recharge using the USB charging cable for up to 2 hours until fully charged, and then restart your device by pressing the universal button.

If FAQ^™ 202 cannot be switched off and/or the universal button does not respond:

• Microprocessor is temporarily malfunctioning. Press and hold the universal button to restart the device.

If FAQ^™ 202 won't sync to the FAQ^™ Swiss app:

• Switch your Bluetooth off and then on again to try reconnecting.
• Close the FAQ^™ Swiss app and then reopen it to start the process over.
• Check to see if the app needs to be updated in your mobile device's app store.

BATTERY REMOVAL

NOTE: This process is not reversible. Opening the device will void its warranty. This action must only be undertaken when the device is ready to be disposed of.
Because this device contains a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, cut and remove the silicone outer layer from the diamond shaped part on the forehead of the mask. Next, cut the plastic shell along the crack, and pry the shell open. Then cut the battery cable, remove the battery, and dispose of it in accordance with your local environmental regulations. Wear gloves during this process for your safety. Detailed visual instructions are provided below:

SPECIFICATIONS

Additional legal and regulatory information is available on the app. To view, simply follow the steps below:

1. Open FAQ™ Swiss app & Select my profile
2. Select 'Legal & Regulatory"
3. Select your device.

FREQUENTLY ASKED QUESTIONS

THE BASICS

1. WHAT COMES WITH MY FAQ^™ 200 LED MASK?
   1x FAQ^™ 200 LED Face Mask, 1x 60mL FAQ^™ Silicone Cleaning Spray, 1x USB Charging Cable, 1x User Manual, 1x Quick Start Guide.
2. WHAT SHOULD I DO AFTER I RECEIVE MY FAQ^™ 200 LED MASK?
   Congratulations on discovering a new era of skincare. Before you begin using your FAQ™ 202 mask,, you need to unlock and register your device by downloading the FAQ^™ Swiss app for free, and following the instructions in the app. (For more information, please refer to the section below titled 'THE APP').
3. HOW DO I TURN MY FAQ^™ 200 LED MASK ON?
   Press the universal power button on your LED mask to turn it on.
4. HOW DO I TURN MY FAQ^™ 200 LED MASK OFF?
   Press and hold the universal power button on your LED mask for 3 seconds to turn it off. Your device will turn off automatically after 15 mins.

USAGE

5. HOW DO I START MY FIRST SESSION?
   First, clean and dry your face and neck carefully, and apply your FAQ^™ primer if desired. Then place your FAQ^™ 200 LED Face Mask over your face, and secure it in place with the headband. Press the universal power button to turn on your mask. You can change the LED colors by quick-pressing the button again. (With FAQ^™ 202, you can also access more settings and pre-programmed sessions via the FAQ^™ Swiss app). Enjoy your LED facial for up to 15 mins, while you continue with your day - for multitasking at its best. Once finished, press the universal power button for 3 seconds to turn off your mask.
6. CAN I USE MY OWN SKINCARE WITH MY FAQ^™ 200 LED MASK?
   We recommend using FAQ^™ primer with the FAQ^™ 200 LED Mask for enhanced skincare benefits, thanks to its powerful blend of ingredients. However, you can use your own skincare instead, if desired. But make sure the skincare products you use don't contain any silicones or acids, or photosensitive ingredients such as Vitamin A, Retinol, AHAs, Benzoyl Peroxide and Vitamin C.
7. HOW OFTEN CAN I USE MY FAQ^™ 200 LED MASK?
   We recommend using your FAQ^™ LED Mask for 5-15 minutes, 3-5 times per week for optimal results.
8. HOW DO LED LIGHTS BENEFIT MY SKIN?
   LED, or light-emitting diode, sessions use specific types of light to offer a variety of benefits for your skin. Initially developed by NASA for plant growth during space missions, LED technology was later found to support skin recovery. Today, it is widely embraced in skincare routines to help promote a healthier, more vibrant complexion.
9. IS IT SAFE TO USE?
   Yes, LED is completely safe for regular use. Unlike other light-based methods, LED does not emit ultraviolet rays. It is also gentle on the skin and does not cause irritation or discomfort, making it a comfortable option for daily skincare routines.

APP

10. HOW DO I PAIR MY FAQ^™ 202 LED MASK WITH THE FAQ^™ SWISS APP?
    First, download the FAQ^™ Swiss app to your smartphone or tablet, and turn on Bluetooth on your smartphone/tablet. Next, press and hold the universal button on your mask for 3 seconds. The mask will turn blue to indicate when it is in Bluetooth pairing mode. Then simply follow the instructions in the app to finish pairing your mask to the app. (NOTE: Your mask must be off before you can put it in Bluetooth pairing mode).
11. DOES MY FAQ^™ 202 LED MASK WORK WITHOUT THE APP?
    Yes, you can manually use your mask without the FAQ^™ Swiss app. Simply switch between LED colors by pressing the universal power button. However, please keep in mind that before you use the mask for the very first time, you must unlock and register it through the FAQ^™ Swiss app.
12. WHAT ARE THE BENEFITS OF USING THE FAQ^™ SWISS APP?
    The FAQ^™ Swiss app offers a pre-programmed facials for you to enjoy, as well as a wireless remote control function. It also offers you advanced settings that you can save to your device, according to your preferences, for the next time you turn it on. Additionally, you can register your warranty and access how to use instructions via the app.

TROUBLESHOOTING & MAINTENANCE

13. WHAT DOES IT MEAN WHEN MY FAQ^™ LED MASK FLASHES RED 3 TIMES?
    Your mask will flash red 3 times to indicate low battery. Recharge your mask using the provided USB charging cable for up to 2 hours, until fully charged.
14. WHAT DOES IT MEAN WHEN MY FAQ^™ LED MASK FLASHES BLUE?
    Your mask will flash blue to indicate it is in Bluetooth pairing mode, and ready to connect to the app.

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