EE Smart Hub Manual

WHAT'S IN THE BOX

GET TO KNOW YOUR PRODUCT

WHAT YOUR HUB LIGHTS MEAN

Lights		What's happening	What to do
	No light	The power is off or you've turned the lights off	If you haven't turned the lights off using the Hub Manager (see "Hub Manager "), check that the Hub's power button is on, its power cable is plugged in correctly at the mains and power is turned on. If there's still no light, call us on 0800 079 8586.
	Green light	The Hub is starting up	Wait a couple of minutes for it to start.
	Flashing yellow light	The Hub is connecting to broadband	Give it a minute or two to connect. The light will turn steady aqua when your Hub is ready.
	Flashing aqua light	The Hub is working but the broadband cable isn't connected	Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter, if needed. You can see which cable goes where in "How to Set Up and Get Connected" section. If the aqua light continues to flash, please follow the quick troubleshooting steps in "Troubleshooting" section.
	Yellow light	The Hub is working but isn't connected to the internet	Connect a device to your Hub using a cable or WiFi. Open a new web browser window and follow the onscreen help wizard to get connected.
	Red light	There's a problem somewhere	Using the power button, turn your Hub off and on again. If the light still doesn't turn aqua, use a paper clip to press your Hub's factory reset button. If this doesn't fix it, call us on 0800 079 8586.
	Aqua light	The Hub is working fine	If you can't get online, there might be a problem with your computer, tablet or mobile device. Turn it off and then on and try again. If you've still got a problem, get some help from the manufacturer or supplier.
		WPS button and light	If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, it didn't connect - give it a couple of minutes and try again. No light means that it's connected successfully.

HOW TO SET UP AND GET CONNECTED

Set up your unit

We'll email or text you when your broadband is ready. You can then set up your EE Smart Hub.

To get the fastest possible speed with the new Hub: unplug your old broadband kit, including the old power plug, filters and Ethernet cables.

1. Connect
   • Plug the broadband cable with the grey ends into your Hub and the other end into your master phone socket.
   • A master socket is the main socket for the phone line in your home. It's not an extension socket.
   • Depending on your socket type, you might need to use a filter.
2. Plug in power
   • Slide the two parts of the Hub's power plug together until they click into place.
   • Connect the power cable to your Hub, plug it in at the wall and switch the socket on.
3. Turn Hub on
   • Press the power button on the back of the Hub.
   • The light on the front will change colours while your Hub sets itself up.
     This takes a few minutes.
4. You're online
   • Your Hub is ready when the light turns steady aqua.
   • If it isn't steady aqua, see "Troubleshooting" for help with connecting.

Connect your devices

You'll need your Hub's wireless network name and password. They're on the back of your Hub.
Your Hub will be called something like EE-Hub-XXXX. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect.

Can't connect using wireless?
Using your Ethernet cable (yellow ends), connect your device to any of the yellow Ethernet ports on the back of your Hub.

Parental controls

Parental controls prevent age inappropriate content being accessed on your devices. We've partnered with Norton Family to offer you peace of mind about child safety online.

You must select your parental controls settings before you can browse the web.

If you DO want parental controls
Connect your first device to your Hub (either wireless or wired) and open your internet browser. At this stage only connect 1 device.

Select 'I need parental controls' and you'll see this message for a couple of minutes. Please don't close this window.

...When you've made the connection, choose 'Get Norton Family' and you'll be redirected to the Norton Family homepage.
Here you can sign up, download and allocate users. You only need to sign up at this stage, you can come back later and complete the download and user allocation process.
You're now up and running. Follow STEP 2, 'Connect your devices' to connect your remaining devices to your Hub and you're good to go.

If you DO NOT want parental controls
Select 'I do not need parental controls' and you'll see this message for a couple of minutes.
DON'T close this window until the process is complete.
You're now up and running. Follow STEP 2, 'Connect your devices' to connect your remaining devices to your Hub and you're good to go.

Get the best WiFi signal at home

Where you position your new Hub is important. Consider the following so that the whole family can enjoy a great WiFi signal:

• Situate your Hub in the middle of your home (or where you use WiFi the most). If the position of your master socket doesn't allow for this, then you may want to consider using a WiFi booster.
• Do not place your Hub on top of, or close to, large appliances such as TV's, fridges, freezers or microwave ovens. These could block or interfere with your Hub's WiFi signal.
• Keep your Hub off the floor – a shelf or table is fine as long as it is not metal.

For more tips on how to get the best WiFi signal in your home, go to ee.co.uk/improve-wifi

HUB MANAGER

Use your Hub Manager to get the best from your WiFi and manage settings

You can:

• See all your connected devices
• See your broadband performance
• Fix problems using wizards
• Access advanced settings

How to open your Hub Manager

1. Open your web browser on your device
2. Type 192.168.1.254 or http://eehub into the address bar
3. If you want to make any changes, you'll need your Admin password. It's on the Hub's settings card on the back of your Hub.

TROUBLESHOOTING

If your Hub is showing a yellow or flashing aqua light, it's running okay but needs a bit of help connecting to the internet.

Here's what to do

1. Connect a device to the Hub using wireless or an Ethernet cable.
2. Open a web browser on your device.
3. Follow the on-screen help wizard to get connected.

IMPORTANT INFO

Safe Use of Your EE Smart Hub
Please keep these instructions, they contain important information about the operation of your EE Smart Hub to keep you and your family safe.

• Use only the approved power adaptor that came with your Hub. Do not use the power adaptor if the casing or cable is damaged.
• Do not put your Hub on thick carpet or other surfaces that may obstruct the ventilation holes.
• Locate the Hub away from direct heat sources such as radiators, fireplaces or windows in full sunlight. A maximum operating temperature of 45°C is recommended.
• Don't put your Hub somewhere where it will be splashed or subject to high humidity such as a bathroom, shower room or sink area.
• Avoid areas of extreme cold or condensation. A minimum operating temperature of 0°C is recommended.
• Power and LAN cables can be a trip hazard, so make sure you route them carefully to avoid this.
• Keep a distance of at least 20cm (8 inches) between yourself and the Hub. This is especially important if it is located on a desk, table or other workstation where you or your family are regularly seated.
• You can clean your Hub with a soft dry cloth. A microfibre cloth is just the job. Do not use solvents or abrasive cleaners.
• Do not try and open or dismantle your EE Smart Hub - there are no user serviceable parts inside.

NEED SOME HELP

Go to ee.co.uk/smarthub or give us a call on 0800 079 8586 from your landline or 150 from your EE mobile.
Our standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends.
Calls to 150 from an EE mobile are free for pay monthly customers during our standard opening hours. Calls to 0800 numbers are free at any time from UK landlines and mobiles.

EE Ltd, Hatfield, AL10 9BW, UK

Documents / Resources

References

• Fix a Broadband Problem | Broadband Help | EE
• Set up your EE Home Broadband Hub | Broadband help | EE

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download EE Smart Hub Manual