Incredible Technologies ARCADE COLLECTION LIVE Troubleshooting Manual

1. The game powers on but there is no boot video on the Main screen
a. Be sure the HDMI Cable to the Main Monitor is connected to the correct HDMI output on
the system box.
b. HDMI Video Cable May be bad. Try another HDM Cable
c. The Input on the TV is not elected that the HDMI cable is connected to. From the TV
Menus select the input the game is connected to.
d. The System box may be defective.
2. No Power up. The fans on the system box do not kick on. No lights on the IO board.
a. Check to be sure the game is getting 110 Volts AC and the power switch on the cabinet
is in the on position. If you hear the Bill Validator Cycle and lights on the Bill Validator
this indicates AC power is present and the cabinet Power switch is in the on position.
b. Check that the AC Power Cable is connected to the system box and the system box
power switch is in the on position.
c. The system box may have failed and needs to be repaired or replaced.
3. Not Connected to ITNet. Error Code: 12? This will happen at the version screen after
boot up.
a. This indicates the game is not able to connect to the ITNet servers on the network the
game is connected to. There can be many reasons why this is happening depending on
the type of connection method you are using. See
guide.
4. NO BOOTABLE DEVICE error on the main screen at power up.
a. Inside the system box the Power cable may be disconnected to the hard drive or the
data cable is disconnected.
i. Check that the cables are connected
b. The hard drive in the system box is defective.
i. Replace the hard drive
Arcade Collection LIVE
Troubleshooting Guide & FAQ
Troubleshooting Guide
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