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We guarantee repairs will be made quickly
If you have a service fault, and your property is in the metropolitan area, Optus guarantees
to repair the fault by the end of the first working day after you reported it.
We guarantee our customer service
In the unlikely event that the performance standards for the phone services that we supply are
not met, you may be entitled to compensation under the Customer Service Guarantee.
This could cover delays in installation, late appointments, inability to use selected phone features
or inability to make or receive calls.
The level of your compensation is calculated on each working day of delay exceeding the
guaranteed maximum period. If the delay extends beyond 5 working days, the per day amount
is increased.
There are exemptions for situations out of Optus' control. In some circumstances, you may waive
your rights to the Customer Service Guarantee.
If you have any questions about the Optus Commitment*, please call our friendly Optus Customer
Service team on 133 937. The Australian Communications and Media Authority (ACMA) can also
provide you with additional information on the Customer Service Guarantee.
* The Optus Commitment covers the Standard Phone Service, which is your phone line, Call Barring,
Call Waiting, Call Divert, Calling Number Display and Calling Number Display Suppression.
THE OPTUS COMMITMENT
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