Canon ImagePRESS C7000VP Maintenance Manual
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Canon ImagePRESS C7000VP Maintenance Manual

Canon ImagePRESS C7000VP Maintenance Manual

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Maintenance
Guide
Store this guide next to the machine for future reference.
CONTENTS
Manuals for the Machine .................................. 1
Contents ........................................................... 2
Preface ............................................................. 4
1 Routine Maintenance .................................... 5
2 Reducing the Frequency of Paper Jams ....... 7
3 Screens Indicating the Locations of Paper
Jams .............................................................. 8
4 Symbol Indication ....................................... 11
5 Labels for Clearing Paper Jams .................. 13
6 Clearing Paper Jams ................................... 22
7 Clearing Staple Jams .................................. 94
8 List of Error Messages .............................. 101
9 If Memory Becomes Full during Scanning ....112
10 Ser vice Call Message ...............................114
11 Main Power and Control Panel Power ......118
12 When the Power Does Not Turn ON ......... 127

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Summary of Contents for Canon ImagePRESS C7000VP

  • Page 1 Maintenance CONTENTS Guide Manuals for the Machine ........1 Contents ............2 Preface ............. 4 1 Routine Maintenance ........5 2 Reducing the Frequency of Paper Jams ..7 3 Screens Indicating the Locations of Paper Jams .............. 8 4 Symbol Indication ........11 5 Labels for Clearing Paper Jams ....

  • Page 2: Manuals For The Machine

    Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. * Indicates the manuals supplied with optional equipment. Depending on the system configuration and product purchased, some manuals may not be needed. Guides with this symbol are included on the accompanying CD-ROM.

  • Page 3: Table Of Contents

    Contents Preface ............4 Symbols Used in This Manual .
  • Page 4 10 Service Call Message ......... . 114 Contacting Your Local Authorized Canon Dealer..... . 114 Setting the Limited Functions Mode from the Service Call Message Screen .

  • Page 5: Preface

    Preface Thank you for purchasing the Canon imagePRESS C7000VP. Please read this manual thoroughly before operating the machine to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.

  • Page 6: Routine Maintenance

    1 Routine Maintenance Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, clean the rollers of the feeder. IMPORTANT For more information on paper weights, See Chapter 9, "Appendix," in the Reference Guide. NOTE •...

  • Page 7: Roller Cleaning

    Roller Cleaning If dirt or streaks appear on the printed output, clean the roller inside the main unit. NOTE It takes approximately one minute to clean the roller. Press (Additional Functions) [Adjustment/Cleaning] [Roller Cleaning]. Press [Start]. When cleaning is complete, try printing again.

  • Page 8: Reducing The Frequency Of Paper Jams

    2 Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. There are torn pieces of paper left inside the machine.

  • Page 9: Screens Indicating The Locations Of Paper Jams

    3 Screens Indicating the Locations of Paper Jams If a paper jam occurs, the following screens appear on the touch panel display. The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display.
  • Page 10 • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.
  • Page 11 IMPORTANT • If a paper jam occurs in the optional feeder, you cannot continue operating the machine. Follow the directions on the touch panel display to clear the paper jam. (See "Feeder (DADF-R1) (Optional)," on p. 51.) • If a MEAP application screen is displayed, a message appears in the Job/Print monitor area. Press [System Monitor] follow the procedures that appear on the touch panel display to help you remove the jammed paper.

  • Page 12: Symbol Indication

    4 Symbol Indication To indicate each unit simply, symbols assigned to the main unit and optional equipment. The symbols described below correspond to the screen indication when clearing paper jams and the label attached to the internal section of this machine. Buffer Pass Between the Main Unit and the POD Deck-A1/Secondary POD Deck-A1, or Between the Main Unit and the Paper Deck-AC1 (Main Unit Side): p.
  • Page 13 NOTE If the only POD Deck-A1 is attached, the label is displayed as "(D)." If the POD Deck-A1 and Secondary POD Deck-A1 are attached, the label for the POD Deck-A1 is displayed as "(Db)" and the label for the Secondary POD Deck-A1 is displayed as "(Da)." Finisher-AB1/Saddle Finisher-AB2 Inside the Top Cover of the Finisher-AB1/Saddle Finisher-AB2 (Optional): p.

  • Page 14: Labels For Clearing Paper Jams

    5 Labels for Clearing Paper Jams Labels for clearing paper jams are attached inside the machine. The label corresponds to the screen appears when a paper jam occurs. Follow the table below to clear the paper jams. IMPORTANT The Stack Bypass-A1, POD Deck-A1/Secondary POD-Deck-A1, Paper Deck-AC1, and Finisher-AB1/ Saddle Finisher-AB2 are optional.

  • Page 15: (A) If The Optional Stack Bypass-A1 Or Paper Deck-Ac1 Is Attached

    Order Location (Label) (A) C2 (A) If the Optional Stack Bypass-A1 or Paper Deck-AC1 is attached If the paper jam occurs inside the Stack Bypass-A1 or Paper Deck-AC1, follow [Operation Order] to clear the paper jam. Stack Bypass-A1 Stack Bypass-A1 Order Location (Label) On the Stack Bypass...

  • Page 16: (B) Main Station

    (B) Main Station If the paper jam occurs inside the main station, a label similar to the one shown below appears on the screen that displays the procedure to solve the problem. Follow [Operation Order] to clear the paper jam. Front Left Cover Front Right Cover Order...

  • Page 17: (C) Sub Station

    Order Location (Label) (B) E4 (B) E5 (B) E6 (C) Sub Station If the paper jam occurs inside the sub station, a label similar to the one shown below appears on the screen that displays the procedure to solve the problem. Follow [Operation Order] to clear the paper jam.
  • Page 18 Order Location (Label) (C) A4 (C) A5 (C) B1 (C) B2 (C) B3 (C) B4 (C) B5 (C) B6 (C) C1 (C) C2 (C) C3 (C) D2 (C) D1 (C) D3 (C) D4 (C) E...

  • Page 19: (D) Pod Deck-A1 (Single Installation)/Secondary Pod Deck-A1

    (D) POD Deck-A1 (Single Installation)/Secondary POD Deck-A1 If the paper jam occurs inside the POD Deck-A1 (single installation) or the Secondary POD Deck-A1, a label similar to the one shown below appears on the screen that displays the procedure to solve the problem. Follow [Operation Order] to clear the paper jam. Front Right Cover POD Deck-A1 NOTE...

  • Page 20: (D) Secondary Pod Deck-A1 (Left Side At The Tandem Installation)

    Order Location (Label) (D) F (D) Secondary POD Deck-A1 (Left Side at the Tandem Installation) If the paper jam occurs inside the connection part of the Secondary POD Deck-A1 and the POD Deck-A1, a label similar to the one shown below appears on the screen that displays the procedure to solve the problem.

  • Page 21: (F) Finisher-Ab1/Saddle Finisher-Ab2 And Document Insertion Unit-C1

    Order Location (Label) Horizontal Pass Cover (Da) C1 (Da) C2 (Da) C3 (Da) D (Da) E (Da) F (F) Finisher-AB1/Saddle Finisher-AB2 and Document Insertion Unit-C1 If the paper jam occurs inside the Finisher-AB1/Saddle Finisher-AB2 and Document Insertion Unit-C1, a label similar to the one shown below appears on the screen that displays the procedure to solve the problem.
  • Page 22 Order Location (Label) Front Cover (F) A1 (F) A2 Document Insertion Unit (F) A3 (F) A4 (F) A5 (F) B1 (F) B2 (F) B3 (F) C1 (F) C2 (F) C3 (F) C4 (F) C5 (F) C6 (F) C8 (F) C7...

  • Page 23: Clearing Paper Jams

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.

  • Page 24: Lower Feeding Unit/Paper Decks Of The Main Unit

    Lower Feeding Unit/Paper Decks of the Main Unit IMPORTANT Make sure to perform all procedures without omitting. Open the front cover of the main station. Open the right side of the front cover first. Open the guide (B-A) until it clicks into place. CAUTION When opening the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 25 Perform the following operations. If the POD Deck-A1/Secondary POD Deck-A1 is attached: Open the front cover of the buffer pass unit. If the Paper Deck-AC1 is attached: Press the release button, and move the paper deck away from the main unit. Press the button to open the cover (A-A1).
  • Page 26 Turn the dial (A-A2) in the direction of the arrow, and remove any jammed paper. Push the lever to open the guide (A-A3). Remove any jammed paper. Close the guide (A-A3). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 27 Close the cover (A-A1) until it clicks into place. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Perform the following operations. If the POD Deck-A1/Secondary POD Deck-A1 is attached: Close the front cover of the buffer pass unit.
  • Page 28 IMPORTANT When reconnecting the paper deck to the main unit, confirm that the cover (A-A1) of the main unit side is closed properly. Push the button on the right paper deck. Grip the handle, and pull out the paper deck until it stops. IMPORTANT Do not pull out the paper deck by force.
  • Page 29 Turn the dial (B-B2) in the direction of the arrow (clockwise). Remove any jammed paper. Close the right paper deck. Lift up the guide (B-A) and close it. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 30 Push the button on the left paper deck. Grip the handle, and pull out the paper deck until it stops. IMPORTANT Do not pull out the paper deck by force. Remove any jammed paper. Close the left paper deck.

  • Page 31: Feeding Unit

    CAUTION When closing the paper deck, be careful not to get your fingers caught, as this may result in personal injury. Close the front cover of the main station. Close the left side of the front cover first. CAUTION When closing the front cover, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 32 Remove any jammed paper from the B-D. Tilt the lever (B-E1) to the right. Grip the lever (B-E1), and pull out the feeding unit. Open the guide (B-E2).
  • Page 33 Open the guide (B-E3), and push the lever to open the guide (B-E4). Remove any jammed paper. Close the guides (B-E4, B-E3, and B-E2). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 34 Open the guide (B-E6). Remove any jammed paper. Close the guide (B-E6). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Close the feeding unit.
  • Page 35 CAUTION • Make sure that the feeding unit is returned to its original position properly. • When returning the feeding unit to its original position, be careful not to get your fingers caught, as this may result in personal injury. Return the lever (B-E1) to its original position.

  • Page 36: Sub Station (Inside The Main Unit)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.
  • Page 37 CAUTION When opening the guide, be careful not to get your fingers caught, as this may result in personal injury. Remove any jammed paper. Close the guide (C-A1). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 38 Remove the any remaining paper. Return the guide (C-A2) until it clicks into place. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Lift up the guide (C-A3) and push it up into the machine. CAUTION When opening the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 39 Remove any jammed paper. Lift up the guide (C-A3) slightly to close it. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Tilt the lever (C-A4) to the left. Pull out the primary fixing unit until it stops.
  • Page 40 CAUTION The parts located around the fixing unit are subject to high-temperatures. When removing jammed paper, take care not to touch anything in this area, except for the cover. Remove any jammed paper. Open the cover (C-A5). Remove any jammed paper. CAUTION The parts located around the fixing unit are subject to high-temperatures.
  • Page 41 Close the cover (C-A5) until it clicks into place. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Close the primary fixing unit until it clicks into place. Return the lever (C-A4) to its original position. Close the front cover of the sub station.

  • Page 42: Secondary Fixing Assembly

    Follow the instructions on the touch panel display. NOTE The screen indicating the location of the paper jam is displayed on the touch panel display until the paper jam is entirely cleared. For more information, see "3 Screens Indicating the Locations of Paper Jams,"...
  • Page 43 CAUTION When opening the guide, be careful not to get your fingers caught, as this may result in personal injury. Remove any jammed paper. Lift up the guide (C-B2) and close it. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 44 Open the guide (C-B3). CAUTION When opening the guide, be careful not to get your fingers caught, as this may result in personal injury. Remove any jammed paper. Close the guide (C-B3). Tile the lever (C-B4) to the left.
  • Page 45 Pull out the secondary fixing unit until it stops. CAUTION The parts located around the fixing unit are subject to high-temperatures. When removing jammed paper, take care not to touch anything in this area, except for the cover. Open the cover (C-B5). Remove any jammed paper.
  • Page 46 CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. Lift up the guide (C-B6), and remove any jammed paper. Close the secondary fixing unit until it clicks into place. Return the lever (C-B4) to its original position.

  • Page 47: Delivery/Reverse Unit

    Follow the instructions on the touch panel display. NOTE The screen indicating the location of the paper jam is displayed on the touch panel display until the paper jam is entirely cleared. For more information, see "3 Screens Indicating the Locations of Paper Jams,"...
  • Page 48 Turn the dial (C-C3) in the direction of the arrow (counterclockwise). Remove any jammed paper. Close the guide (C-C1). Close the guide (C-C2) at the same time. Open the guide (C-D1). CAUTION When opening the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 49 Remove any jammed paper. Turn the dial (C-D2) in the direction of the arrow (counterclockwise). Remove any jammed paper. Lift up the guide (C-D1), and close it.
  • Page 50 Tilt the lever (C-D3) to the right. Pull out the delivery/reverse unit until it stops. Lift up the guide (C-D4), and remove any jammed paper. Close the delivery/reverse unit until it clicks into place.
  • Page 51 Return the lever (C-D3) to its original position. Open the guide (C-E). Remove any jammed paper. Close the guide (C-E) until it clicks into place. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 52: Feeder (Dadf-R1) (Optional)

    When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. Open the feeder cover, and remove any originals remaining in the feeder.
  • Page 53 Open the feeder cover completely, and remove any jammed originals. Open the inner cover of the feeder, holding by its tab. Inner Cover Remove any jammed originals. Close the inner cover of the feeder. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 54 Lift the feeder, and remove any jammed originals from the lower left cover. Open the lower right cover, and remove any jammed originals. Remove any jammed originals from the platen glass. Close the feeder. CAUTION Close the feeder gently to avoid catching your hand, as this may result in personal injury.

  • Page 55: Sadf Tray

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. Remove any jammed originals from the SADF tray.

  • Page 56: Between The Main Unit And The Pod Deck-A1/Secondary Pod Deck-A1, Or Between The Main Unit And The Paper Deck-Ac1 (Main Unit Side)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. NOTE If you attach the POD Deck-A1/Secondary POD Deck-A1 or the Paper Deck-AC1, you can remove the jammed paper following the same procedure.
  • Page 57 Perform the following operations. If the POD Deck-A1/Secondary POD Deck-A1 is attached: Open the front cover of the buffer pass unit. If the Paper Deck-AC1 is attached: Press the release button, and move the paper deck away from the main unit. Press the button to open the cover (A-A1).
  • Page 58 Turn the dial (A-A2) in the direction of the arrow, and remove any jammed paper. Push the lever to open the guide (A-A3). Remove any jammed paper. Close the guide (A-A3). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 59 Close the cover (A-A1) until it clicks into place. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Perform the following operations. If the POD Deck-A1/Secondary POD Deck-A1 is attached: Close the front cover of the buffer pass unit.

  • Page 60: Pod Deck-A1/Secondary Pod Deck-A1 (Front Right Cover/Horizontal Pass) (Optional)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. NOTE If you attach only the POD Deck-A1 or the POD Deck-A1/Secondary POD Deck-A1, you can remove the jammed paper following the same procedure.
  • Page 61 Open the guides (D-A1 and D-B1). Remove any jammed paper. Turn the dials (D-A2, D-B2, and D-B3) in the direction of the arrow (clockwise), in the locations where paper jam has occurred. Remove any jammed paper.
  • Page 62 Close the guides (D-A1 and D-B1). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Open the horizontal pass cover. Open the guide (D-C1). Remove any jammed paper.
  • Page 63 Turn the dial (D-C2) in the direction of the arrow (clockwise), and remove any jammed paper. Close the guide (D-C1). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Open the guide (D-C3) (only when the POD Deck-A1/Secondary POD Deck-A1 is attached).
  • Page 64 Remove any jammed paper (only when the POD Deck-A1/Secondary POD Deck-A1 is attached). Close the guide (D-C3) (only when the POD Deck/Secondary POD Deck-A1 is attached). Close the horizontal pass cover. Close the front right cover of the POD Deck. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 65: Paper Decks Of Pod Deck-A1/Secondary Pod Deck-A1 (Optional)

    When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. Push the open button of the paper deck indicated on the touch panel display.

  • Page 66: Between The Main Unit And Pod Deck-A1/Secondary Pod Deck-A1

    When removing jammed originals or paper, take care not to cut your hands on the edges of the originals. • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • Page 67 Open the front cover of the buffer pass unit. Open the guide (A-B1). Remove any jammed paper. Turn the dial (A-B2) in the direction of the arrow, and remove any jammed paper.
  • Page 68 Turn the dial (A-B2) in the direction of the arrow, and open the guide (A-B3). Remove any jammed paper. Close the guide (A-B3) until it clicks into place. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 69 CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Remove any jammed paper from the escape tray output exit. Open the guide (A-C1). Open the guide (A-C2). Remove any jammed paper.
  • Page 70 Close the guide (A-C2). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Close the guide (A-C1). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 71: Stack Bypass-A1 (Optional)

    Follow the instructions on the touch panel display. NOTE The screen indicating the location of the paper jam is displayed on the touch panel display until the paper jam is entirely cleared. For more information, see "3 Screens Indicating the Locations of Paper Jams,"...
  • Page 72 Close the stack bypass. CAUTION When closing the stack bypass, be careful not to get your fingers caught, as this may result in personal injury. Press the release button, and move the paper deck away from the main unit. If the optional Paper Deck-AC1 is not attached, proceed to step 6. Press the button to open the cover (A-A1).
  • Page 73 Remove any jammed paper. Turn the dial (A-A2) in the direction of the arrow, and remove any jammed paper. Push the lever to open the guide (A-A3). Remove any jammed paper.
  • Page 74 Close the guide (A-A3). CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury. Close the cover (A-A1) until it clicks into place. CAUTION When closing the guide, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 75: Paper Deck-Ac1 (Optional)

    When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. Press the release button, and move the paper deck away from the main unit.
  • Page 76 Press the open button to open the paper deck. The inside lifter descends automatically. IMPORTANT If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the paper deck. In this case, press the control panel power switch to reactivate the machine, then press the open button on the paper deck.

  • Page 77: Inside The Top Cover Of The Finisher-Ab1/Saddle Finisher-Ab2 (Optional)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.
  • Page 78 • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.
  • Page 79 Remove any jammed paper. Close the entrance guide (F-A2). Lift the optional document insertion unit. This procedure is only required if the optional Document Insertion Unit-C1 is attached. Open the top cover (F-A3) of the finisher, and check the inside of the finisher for any jammed paper.
  • Page 80 IMPORTANT Do not turn OFF the main power switch of the finisher when you open the top cover to remove the jammed paper. If you do so accidentally, follow the procedures to turn OFF the main power switches of the attached optional equipments and the machine, and then back ON. (See "11 Main Power and Control Panel Power,"...
  • Page 81 Remove any jammed paper. Return the delivery guide (F-A4) to its original position, making sure that it clicks into place. Close the top cover (F-A3) of the finisher. After closing the top cover of the finisher, press down on the top cover, in the locations indicated by the labels to make sure the cover is securely closed.
  • Page 82 Close the document insertion unit. This procedure is only required if the optional Document Insertion Unit-C1 is attached. CAUTION When closing the document insertion unit, be careful not to get your fingers caught, as this may result in personal injury. Remove any jammed paper protruding from the opened part (F-A5) inside the finisher.

  • Page 83: Inside The Front Cover Of The Finisher-Ab1/Saddle Finisher-Ab2 (Optional)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.
  • Page 84 Open the front cover of the finisher. Open the guide (F-B1). Guide (F-B1) Remove any jammed paper. Close the guide (F-B1).
  • Page 85 Turn the dial (F-B2) in the direction of the arrow (counterclockwise), to feed the jammed paper to the output slot (F-B3). Dial (F-B2) Open the output slot (F-B3), and remove any jammed paper. Output Slot (F-B3) Close the front cover of the finisher. CAUTION When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 86: Document Insertion Unit-C1 (Optional)

    • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.
  • Page 87 Open the upper cover of the document insertion unit. Remove any jammed paper. Open the inner cover (F-I) of the document insertion unit. Remove any jammed paper inside the inner cover (F-I).
  • Page 88 Close the inner cover (F-I) and upper cover of the document insertion unit. CAUTION When closing the inner cover and upper cover of the document insertion unit, be careful not to get your fingers caught, as this may result in personal injury. Lift the document insertion unit.

  • Page 89: Saddle Stitcher Unit (Optional)

    Close the document insertion unit. CAUTION When closing the document insertion unit, be careful not to get your fingers caught, as this may result in personal injury. Reload the paper into the document insertion unit. Continue to follow the instructions on the touch panel display. NOTE The screen indicating the location of the paper jam is displayed on the touch panel display until the paper jam is entirely cleared.
  • Page 90 • When removing jammed originals or paper, take care not to cut your hands on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer. • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing.
  • Page 91 Turn the upper knob (F-C2) in the direction of the arrow (counterclockwise), to feed the jammed paper to the guide (F-C1). Upper Dial (F-C2) Remove any jammed paper. Close the guide (F-C1). If the lamp is ON, while pushing in the dial (F-C3), turn it in the direction of the arrow (clockwise) until the lamp turns off.
  • Page 92 If the lamp is OFF, proceed to step 9. Remove any jammed paper protruding from the booklet tray. If the optional Booklet Trimmer-C1 is attached, remove any jammed paper protruding from the feeding belt. Pull out the saddle stitcher unit (F-C4). Open the right cover of the saddle stitcher unit (F-C5), and remove any jammed paper.
  • Page 93 CAUTION When closing the right cover of the saddle stitcher unit, be careful not to get your fingers caught, as this may result in personal injury. Turn the dial on the pressing unit (F-C6) in the direction of the arrow (counterclockwise), and push it as far left as it will go.
  • Page 94 Close the delivery guide (F-C8). Gently push the saddle stitcher unit (F-C4) back into the machine. CAUTION When returning the saddle stitcher unit to its original position, be careful not to get your fingers caught, as this may result in personal injury. Close the front cover of the finisher.

  • Page 95: Clearing Staple Jams

    7 Clearing Staple Jams If a staple jam occurs, follow the procedure described below to remove the jammed staples. Finisher-AB1/Saddle Finisher-AB2 (Optional) If a staple jam occurs in the stapler unit of the optional Finisher-AB1 or Saddle Finisher-AB2, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.
  • Page 96 Remove the paper waiting to be stapled from the delivery tray. Pull out the staple case. NOTE When the stapler unit is at the back and it is difficult to pull out the staple case, turn the dial on the bottom left hand side to the left to push the case to front.
  • Page 97 Return the bracket on the staple case to its original position. Gently push the staple case back into the stapler unit until it is securely in place. Close the front cover of the finisher. CAUTION When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 98: Saddle Stitcher Unit (Optional)

    Saddle Stitcher Unit (Optional) If a staple jam occurs inside the saddle stitcher unit of the optional Saddle Finisher-AB2, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.
  • Page 99 Pull out the saddle stitcher unit (F-C4). Pull out the saddle case from the saddle stitcher unit. Hold the staple case by its left and right sides, and lower the bracket on the staple case. Remove the jammed staples from the staple cartridge.
  • Page 100 Return the bracket on the staple case to its original position. Gently push the staple case back into the saddle stitcher unit until it is securely in place. Gently push the saddle stitcher unit (F-C4) back into the machine. CAUTION When returning the saddle stitcher unit (C4) to its original position, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 101 Close the front cover of the finisher. CAUTION When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.

  • Page 102: List Of Error Messages

    8 List of Error Messages This section explains the various messages that appear on the touch panel display, along with possible causes and remedies. For explanations of messages that are not listed here, see the Sending Guide and Network Guide. Self-Diagnostic Display If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.
  • Page 103 Return page 1 to the top and press the Start key. (Data for the scanned image has exceeded the file size limitations of the machine. Settings will be automatically adjusted and originals re-scanned). Cause Scanning was stopped because the data size of the scanned original exceeded the maximum data size that the machine can handle.
  • Page 104 Primary cleaning web is low. Call service representative. Cause Replacing a cleaning web is required. Remedy Contact your local authorized Canon dealer. Secondary cleaning web is low. (Call service rep.) Cause Replacing a cleaning web is required. Remedy Contact your local authorized Canon dealer.
  • Page 105 The waste toner is near full. Replacemnt not yet needed. Cause The waste toner will be full soon. Remedy Prepare the waste toner for replacement. Replace the waste toner container. Cause Printing will not possible soon because the waste toner container is full. Replace the waste toner container.
  • Page 106 Remove the paper from the trimmer stacker. Cause Output from a previous job remains in the output tray of the Booklet Trimmer-C1. Remedy Remove the paper in the output tray of the Booklet Trimmer-C1. For more information, see the instruction manual for the Booklet Trimmer-C1. A finisher device cover is open.

  • Page 107: List Of Error Codes Without Messages

    Output extra paper is on the upper tray of the paper unit. Cause Prints remain in the escape tray. Remedy Remove the prints remaining in the escape tray. Remove paper from the upper tray of the paper unit. Cause The escape tray has reached its stacking limit. Remedy Remove the prints in the escape tray.
  • Page 108 Cause 3 Differently sized originals were scanned in the 2-Sided mode, and the Different Size Originals mode was not set. Remedy Place your originals, specify the 2-Sided and Different Size Originals modes, and try scanning again. # 009 Cause 1 There is no paper.
  • Page 109 Turn the main power OFF, wait 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See "11 Main Power and Control Panel Power," on p. 118.)
  • Page 110 Cause 2 The machine's memory is full. Remedy Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See Chapter 3, "Introduction to the Mail Box Functions," in the Copying and Mail Box Guide, and Chapter 6, "Receiving Documents," in the Sending Guide.) Cause 3 The document cannot be stored because there are more than 2,000 documents in the specified inbox.
  • Page 111 Device information could not be delivered because a language that the client machine does not support was included in the device information. Remedy Contact your local authorized Canon dealer. #856 Cause The job was canceled because there was not enough free space on the hard disk to store the temporary data.
  • Page 112 The functions related to job execution are restricted. Remedy Contact your System Manager. #887 Cause Device information could not be delivered because the paper database information that the client machine does not support was included in the device information. Remedy Contact your local authorized Canon dealer.

  • Page 113: If Memory Becomes Full During Scanning

    9 If Memory Becomes Full during Scanning If memory becomes full during the scanning of originals, the following screens appear on the touch panel display. NOTE The machine's memory can store approximately 6,200 pages of scanned images. Approximately 6,000 pages of that total is shared by the various functions, including the Copy, Print, and Mail Box functions. In addition, each function is guaranteed to be able to store the following number of pages: Copy: 100 pages Print: 100 pages (excluding Secured Print jobs)
  • Page 114 Details of each item are shown below. [Yes]: The pages scanned into memory are printed. When printing is complete, scan the remaining originals. [No]: The pages scanned into memory are not printed. [Another Function]:Select to use another function that is not being used. If the screen shown below appears: Select [Cancel] or [Another Function].

  • Page 115: Service Call Message

    If a malfunction occurs and the machine cannot operate normally, a screen like the one shown below is displayed. Follow the instructions that appear on the touch panel display. Contacting Your Local Authorized Canon Dealer If a message like the one shown below appears, follow the procedure described below.

  • Page 116: Setting The Limited Functions Mode From The Service Call Message Screen

    IMPORTANT For instructions on shutting down the machine, see "Shutting Down the Machine," on p. 123. NOTE When you contact your local authorized Canon dealer, have the following information available: - Product name - Details of the malfunction - The error code displayed on the touch panel display...
  • Page 117 Press [Limited Fnctns Mode]. Press [Yes]. If you do not want to turn the Limited Functions Mode 'On', press [No]. A message prompting you press [Shutdown], and turn the main power switch to the " " side and the "I" side appears. Press [Shutdown], perform the necessary operations, and turn the main power switch to the "...
  • Page 118 The machine starts up in the Limited Functions mode. IMPORTANT For instructions on turning the main power switch to the "I" side, see "How to Turn ON the Main Power," on p. 118.

  • Page 119: Main Power And Control Panel Power

    11 Main Power and Control Panel Power The machine is provided with two power switches, a main power switch and a control panel power switch, as well as a breaker that detects excess current or leakage current. How to Turn ON the Main Power This section explains how to turn ON the main power.
  • Page 120 [Recognize Unit]. If you want the machine to start up without recognizing the optional equipment, press [Continue Startup]. If you want to change the configuration of your optional equipment, contact your local authorized Canon dealer. The following screens are displayed while the system software is loading.
  • Page 121 The screen below is displayed when the machine is ready to scan. The machine is ready to scan in approximately one minute after the screen above appears. NOTE • Once the message <Reservation copies can be made.> appears on the touch panel display, you can specify settings, and copying or printing begins automatically as soon as the machine finishes warming up.
  • Page 122 If login authentication by a login service (SDL or SSO) is not set, and MEAP is selected as the initial function in Common Settings (from the Additional Functions screen): The Start Up screen is displayed until the machine is ready to scan. After the Start Up screen disappears, the MEAP Start Up screen is displayed.
  • Page 123 If login authentication by a login service (SDL or SSO) is set: The Start Up screen is displayed until the machine is ready to scan. After the Start Up screen disappears, the MEAP Start Up screen is displayed regardless of the Initial Function settings.

  • Page 124: Control Panel Power Switch

    Control Panel Power Switch Press the control panel power switch to cancel the Sleep mode and resume normal machine operations. NOTE • The machine can receive and print documents from a personal computer when it is in the Sleep mode. I-fax documents can also be received while the machine is in the Sleep mode.
  • Page 125 NOTE • You can also force the machine into the Shutdown mode by pressing (Additional Functions) [Common Settings] [Shutdown Mode]. • You cannot force the machine into the Shutdown mode in the following cases: - When the machine is receiving and updating device information - When the machine is importing or exporting data using the Remote UI function •...
  • Page 126 Note that Canon will not be liable for any damages resulting from the loss of data on the hard disk drive. For more information, contact your local authorized Canon dealer.
  • Page 127 When the following screen appears, turn OFF the optional equipment (i.e., POD Deck-A1, Finisher-AB1, Saddle Finisher-AB2, High Capacity Stacker-C1) to the " " side. When the shutdown process completes, the main power switch of the machine switches to the " " side automatically.

  • Page 128: When The Power Does Not Turn On

    If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned to the "I" side, always check that the breaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON.
  • Page 130 CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands CANON FRANCE S.A.S.

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