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Anker Prime User Manual
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Anker Prime User Manual

14-in-1, 8k, thunderbolt 5
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Summary of Contents for Anker Prime

  • Page 1 User Manual...

  • Page 2: Table Of Contents

    High-Resolution Settings High-Refresh Rate Settings 4. Using Your Docking Station 5. Ambient Light Strip Guide 6. Anker Dock Manager 7. Specifications 8. Troubleshooting the Docking Station What should I do if the dock stops working or works intermittently? What should I do if the dock cannot connect a monitor or dual monitors?
  • Page 3 the dock? Q8: Why does my laptop display a "Low Power Charging" notification even though it is advertised to support 140W charging? Q9: Why isn't my laptop charging despite being plugged into the correct port? Q10: Why isn't my Thunderbolt 4 laptop detecting the display when connected via the dock’s Thunderbolt downstream port? Q11: Why does my iPad or phone display "Not Charging"...

  • Page 4: At A Glance

    1. At a Glance Item Description Connect to a power outlet with the provided power cord. AC Input Note: Power plug varies by country or region. Thunderbolt 5 Upstream Port · Connect your laptop using the provided Thunderbolt 5 cable. (with computer icon) ·...
  • Page 5 USB-A Port ×3 Each port provides a data transfer speed of up to 10Gbps. · Press once to power on. · Hold for more than 2 seconds to power off. Power Button · To turn off the light strip without interrupting operation, press the power button once when the docking station is on and the light strip is illuminated.
  • Page 6 Input 100V-240V~, 50-60Hz, 2.5A Single Port Output: USB-C5 (Upstream Port): 5.0V 3.0A, 15.0W / 9.0V 3.0A, 27.0W / 15.0V 3.0A, 45.0W / 20.0V 4.9A, 98.0W / 28.0V 5.0A, 140.0W (140.0W Max) USB-C3 / USB-C4 (Downstream Thunderbolt): 5.0V 3.0A, 15.0W (15.0W Max) USB-C1 / USB-C2: 5.0V 3.0A, 15.0W / 9.0V 3.0A, 27.0W / 15.0V 3.0A, 45.0W / 20.0V 2.25A 45.0W (45.0W Max) USB-A2 / A3: 5.0V 0.9A, 4.5W (4.5W Max)

  • Page 7: Video Output Modes

    2. Video Output Modes Note: The images are for reference only. You can customize the settings on your laptop. In the accompanying figures, labels A, B, and C denote distinct visual content displayed on the respective screens. For Windows OS 1.
  • Page 8 2. For M1 / M2 / M3 Standard with macOS 15 or later Laptop Laptop Display Display System Laptop Screen Display 1 Display 2 Windows OS (Thunderbolt 5 / 4, USB4) Windows OS (USB-C DP Alt Mode) macOS (M1 / M2 / M3 Pro / Max and M4 Standard / Pro / Max) macOS (M1 / M2 / M3 Standard)

  • Page 9: Video Resolution And Refresh Rates

    3. Video Resolution and Refresh Rates The table below shows the maximum supported resolutions for this docking station. Actual display output may vary based on the specifications of the host device. 2. MacBooks connected to this docking station need to be running macOS 15 or above. 3.

  • Page 10: High-Refresh Rate Settings

    USB-C DP Alt Mode Dual MacBook with M4 Pro / Max 6K@60Hz + 4K@60Hz Dual 6K@60Hz 6K@60Hz MacBook with M1 / M2 / M3 Pro / Dual Dual Dual Max or M4 Standard 6K@60Hz 6K@60Hz 6K@60Hz Thunderbolt 3 (MacOS / Windows) High-Refresh Rate Settings Single Display Specification of Your Host Device...
  • Page 11 Thunderbolt 4 / USB 4 Dual Dual Dual (Windows) 2K@120Hz 2K@120Hz 2K@120Hz USB-C DP Alt Mode Dual MacBook with M4 Pro / Max 4K@144Hz + 4K@60Hz Dual 4K@144Hz 4K@144Hz MacBook with M1 / M2 / M3 Pro / Dual 2K@240Hz+ Dual Max or M4 Standard 2K@240Hz...

  • Page 12: Using Your Docking Station

    4. Using Your Docking Station 1. Connect the AC power plug to a power outlet. The ambient light strip will light up from the center, flash once, and then remain lit. 2. Connect your laptop to the Thunderbolt 5 Upstream Port on the docking station using the provided Thunderbolt 5 cable.
  • Page 13 3. Connect other devices. micro...

  • Page 14: Ambient Light Strip Guide

    Download the Anker Dock Manager desktop application at: https://www.anker.com/dockmanager-download This application allows you to manage supported Anker hubs and docking stations effectively. It allows you to ensure device compatibility through firmware updates and offers quick troubleshooting with its integrated support and feedback features.

  • Page 15: Specifications

    7. Specifications Working Temperature 32°F to 95°F (0°C to 35°C) Storage Temperature -40°F to 176°F (-40°C to 80°C) Data Transfer Speed 120Gbps Max Supported Systems Windows 10 / 11, macOS 15 and later 8. Troubleshooting the Docking Station What should I do if the dock stops working or works intermittently? Please follow these troubleshooting steps: 1.
  • Page 16 1. Disconnect the dock from your laptop and all devices for at least 5 minutes, then reboot your laptop and reconnect the dock to test if the issue is resolved. 2. If you're using a MacBook, go to System Settings > click Sound > select the Output tab > choose Anker USB Audio.

  • Page 17: Faq

    Q3: Can I use a USB-C to HDMI or DP adapter on the Thunderbolt downstream ports to connect a second HDMI or DP monitor? A: First, verify that a compatible Anker USB-C to HDMI or DP adapter is used and that it displays correctly when directly connected to your computer. We cannot guarantee compatibility with non-Anker adapters.
  • Page 18 downstream port? A: Check if your Thunderbolt firmware is up-to-date. Here's how: For Windows Systems: 1. Press Windows + X and select Device Manager from the menu. 2. Expand the "Thunderbolt Controllers" category within Device Manager. 3. Right-click on your Thunderbolt controller, typically listed as "Intel Thunderbolt Controller" or similar, and choose Properties.
  • Page 19 Note: The 'x' of SN Code: xxxxxxxxxxxxxxxx is a variable, see below table. Range of Variable 'x' Content variable Denotes the hardware version which is not effected on the safety Seventh 0-9 or A-F compliance. Denotes the year, 8 means 2018, 9 means 2019, A means 2020, B means Eighth 8,9,A,B,C...