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Cisco Meraki CW9172H Installation Manual
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Cisco Meraki CW9172H Installation Manual

Cisco Meraki CW9172H Installation Manual

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CW9172H Installation Guide
The Cisco Wireless CW9172H is a Tri-band, Tri-radio, enterprise-class, Wi-Fi 7, cloud-managed access point
supporting 2.4 GHz, 5 GHz, and the newly opened unlicensed 6 GHz frequency bands. Designed for moderate-density
environments of hospitality, education, regional branches, retail and health care with wired and wireless connectivity, the
CW9172H meets the needs of the most demanding environments. The access point also includes a fourth radio
dedicated to optimizing the RF environment and securing the airwaves. The CW9172H also has an additional Bluetooth
Low Energy (BLE) capable radio used for location and other IoT applications.
About this Guide
This guide provides instructions on how to install and configure your CW9172H access points. It also provides mounting
instructions and limited troubleshooting procedures. For more wireless installation guides, refer to the
installation guides section
Product Overview
Physical Specifications
CW9172H
Interfaces
• 1x 100/1000/2.5G BASE-T Ethernet (RJ45)
• 2x 100/1,000 BASE-T Ethernet (RJ45) LAN Ports
• 1x 100/1,000 BASE-T Ethernet (RJ45) LAN port with 802.3af PoE output
• 1x Passthrough (RJ45) Port
• Console Port (default speed of 115200 bps)
on our documentation website.
wireless
1

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Summary of Contents for Cisco Meraki CW9172H

  • Page 1 CW9172H Installation Guide The Cisco Wireless CW9172H is a Tri-band, Tri-radio, enterprise-class, Wi-Fi 7, cloud-managed access point supporting 2.4 GHz, 5 GHz, and the newly opened unlicensed 6 GHz frequency bands. Designed for moderate-density environments of hospitality, education, regional branches, retail and health care with wired and wireless connectivity, the CW9172H meets the needs of the most demanding environments.
  • Page 2 Power • Power over Ethernet: 42.5 - 57 V (802.3at/PoE+ and 802.3bt(Class 5)/PoE++/UPoE compliant) • Power consumption: 32W (802.3bt required) for full operation of AP. • Power over Ethernet injector (CW-INJ-8, MA-INJ-6 & AIR-PWRINJ7) Note: PoE Injector sold separately Note: Actual power consumption may vary depending on the AP usage. Note: It is required that you ensure that CDP and/or LLDP is enabled to allow proper power negotiation Environment...
  • Page 3 Product View and Physical Features Your CW9172H has the following features: CW9172H Face View 1. Security Screw Hole (for Cisco AIR-AP-BRACKET-W4 only) 2. Status LED 3. Console Port CW9172H Back View...
  • Page 4 4. Security Screw Hole (for Cisco AIR-AP-BRACKET-W4 only) 5. Uplink Ethernet Port 6. Reset button 7. Pass through Port 8. Security Screw Hole (for CW-MNT-H1 only) 9. Bracket Lock Slot (for CW-MNT-H1 only) CW9172H Port View...

  • Page 5: Mounting Brackets

    The CW9172H has a new mounting bracket CW-MNT-H1, which will be the default wall mounting option. It’s also compatible with the legacy Meraki mount MA-MNT-MR-H1A, and Cisco Catalyst mount AIR-AP-BRACKET-4. The CW9172H has an option to allow the access point to be placed horizontally on a desk using the CW-ACC- DESK1-00 accessory.
  • Page 6 <..> 2.5G ? The labeled “<..> 2.5 ?” accepts 802.3af , 802.3at and 802.3bt power. This port is typically used as the primary uplink to your LAN/WAN. • The CW917HI needs 802.3bt, class 5 (up to 45W) for full operation of AP. They can operate with 802.3at power, but with a degraded operation.
  • Page 7 CW9172H APs can be powered by the PoE power in different modes as mentioned above when using a PoE-capable switch. CW9172H can also be powered by a single 802.3bt capable PoE injector CW-INJ-8 Cisco multiGigabit 802.3bt Power Over Ethernet Injector or MA-INJ-6 - Meraki multiGigabit 802.3bt Power over Ethernet Injector.
  • Page 8 Blinking Green LED indicates that the device is in site survey mode. Please see the Conducting Site Surveys with MR Access Points for more details. The CW9172H access point may be operated in the “Run Dark” mode for additional security and to reduce the visibility of the access point.

  • Page 9: Pre-Install Preparation

    • This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than 15 A, 125 Vac, or 10A, 240 Vac. • Please only power the device with the provided power cables or standard PoE to ensure regulatory compliance. Pre-install Preparation The following steps should be completed before going on-site to perform an installation.
  • Page 10 Assigning an IP Address All gateway APs (An AP with Ethernet connections to the LAN) must be assigned a routable IP address. These IP addresses can be dynamically assigned via DHCP or statically assigned. Static Assignment • Static IPs are assigned using the local web server on each AP. The following procedure describes how to set the static IP: •...

  • Page 11: Installation Instructions

    2. Power over Ethernet supports a maximum cable length of 300 ft (100 m). 3. If being used in a mesh deployment, the AP should have a line of sight to at least two other Meraki devices. A Cisco Partner can help ensure that your AP placement is ideal.
  • Page 12 Install the CW9172H AP The CW9172H wall mount cradle offers a quick and flexible mounting option. First, install the cradle at the chosen location. Then, attach the CW9172H to the wall mount cradle. The install procedure in this section is applicable to the default wall mount that ships with the AP (CW-MNT-H1) or Meraki wall mount (MA-MNT-MR-H1A).
  • Page 13 Attach the CW9172H to the Wall Mount Cradle To attach the CW9172H to the mount cradle properly, line up the top edge of the AP with the top tab of the mount cradle. Since the cradle is already mounted to the wall, guide the CW9172H towards the top tab and insert the top tabs into the CW9172H slot.
  • Page 14 Adjust the CW9172H to align its bottom slot with the cradle's bottom tab and push until it clicks into place. Secure the CW9172H to the cradle using one of the included screws in the cradle’s bottom tab. Secure the CW9172H Depending on your mounting environment, secure the CW9172H to the mount location.
  • Page 15 Ejecting CW9172H from mount plate Remove the security screw from the cradle’s bottom tab to release the CW9172H from the mount cradle.
  • Page 16 Hold the CW9172H with one hand and use the eject tool to trigger the release mechanism. Remove the CW9172H from the cradle’s top tab.
  • Page 17 Install CW9172H with Cisco Catalyst Bracket (AIR-AP-BRACKET-W4) The CW9172H is backward compatible with the Cisco Catalyst Wall Mount Bracket (AIR-AP-BRACKET-W4). You can replace the existing access point mounted on the AIR-AP-BRACKET-W4 with the CW9172H without installing a new wall mount.
  • Page 18 For installations with a pass-through device, attach the pass-through cable to the pass-through port on the back side. If the uplink Ethernet cable connects to the bottom uplink port instead of the back, use the jumper cable to connect the uplink port and pass-through port on the back side.
  • Page 19 Adjust the CW9172H to guide the CW9172H’s bottom slot into the cradle’s bottom tab until it clicks into place. Secure the CW9172H Depending on your mounting environment, secure the CW9172H to its mount location. Your CW9172H can be secured via security screw on the top. (Torx security screws are included). Secure the CW9172H to its mount location using a security screw on the top.
  • Page 20 Ejecting CW9172H from mount plate Remove the sticker and unscrew the security screw with the Allen-key Tool. Remove the Access Point from the wall mount and remove the cables.
  • Page 21 Install CW9172H with Wall Spacer Accessory The CW-ACC-SPACER1-00 is a wall mount accessory designed to be used with CW9172H Access Point. The accessory is meant to be used in installations where additional cabling outlets are needed without having to use additional wall plates, thus making deployments aesthetically pleasing.
  • Page 22 Package Contents 1. CW-ACC-SPACER1-00 2. 2x Male to Female Ethernet Adapter 3. 1x Security Release / Allen-Key Tool 4. 1x Security Screw (Flat Head T8 M2.5x L12) Installation Instruction Use screws to Wall Mount the Spacer CW-ACC-SPACER1-00 and attach to the wall.
  • Page 23 Remove the mouse hole tabs to route the Ethernet cable and the Pass thru cable on the sides or from the bottom. Attach the Male to Female Ethernet Adapter that comes with the accessory kit to the Wall Mount. Route the Uplink Ethernet cable through the hole and plug into the Ethernet adapter.
  • Page 24 Adjust the CW9172H’s bottom slot with the cradle’s bottom tab and push until it clicks into place. Secure the CW9172H to the cradle using one of the included screws in the cradle’s bottom tab. Connect the uplink Ethernet cable to the bottom pass-through port if the back ports are connected with the jumper cable.
  • Page 25 Ejecting CW9172H from the Wall Spacer Mount Remove the security screw from the cradle’s bottom tab to release the CW9172H from the mount cradle.
  • Page 26 Hold the CW9172H with one hand and use the eject tool to trigger the release mechanism. Detach the CW9172H from the cradle’s top tab.
  • Page 27 After ejecting the CW9172H, unplug the Ethernet cable from the adapter. Remove the Ethernet adapter and unscrew the accessory from the wall. Install CW9172H with Port Lock Accessory The CW-MNT-H3-00 is a wall mount accessory designed to be used with CW9172H Access Point. The accessory is meant to be used in installations where physical cable security is needed to prevent individuals from attempting to connect or disconnect wired devices to/from the CW9172H LAN Access Ports.
  • Page 28 implement wired guest services with ease of mind knowing that the physical cabling infrastructure will not be tampered with. Package Contents 1. 1x Port Lock Base 2. 1x Port Lock Cover 3. 1x Security Allen-Key Tool 4. 1x Security Long Screw (1x 25mm Torx) 5.
  • Page 29 To attach the CW9172H to the mount cradle properly, line up the top edge of the AP with the top tab of the mount cradle. Since the cradle is already mounted to the wall, guide the CW9172H towards the top tab and insert the top tabs into the CW9172H slot.
  • Page 30 Adjust the CW9172H to guide the CW9172H’s bottom slot into the cradle’s bottom tab until it clicks into place. Connect the ethernet cables. Once in place, the CW9172H should be secured to the cradle by using one of the included screws in the cradle’s bottom tab.
  • Page 31 Use the long 25mm torx screw on the right side and 12mm torx screw on the left side to secure the port cover using the Allen key tool.
  • Page 33 Ejecting the CW9172H from the Port Lock Accessory Use the Allen-Key tool to unscrew the 12mm torx screw on the left and 25mm torx screw on the right of the port cover.
  • Page 35 After removing the screws, remove the front plate from the back plate. Remove the Ethernet cables.
  • Page 36 Eject the CW9172H from the wall mount cradle.
  • Page 37 Remove the Uplink Ethernet cable and unscrew to remove the wall mount cradle from the wall for junction box.
  • Page 38 Install CW9172H with Desktop Mount Accessory The CW-ACC-DESK1-00 is a desk mount accessory for the CW9172H Access Point. It is designed for situations where the CW9172H needs to be placed on a desk instead of mounted on a wall. Package Contents 1.
  • Page 39 Installation Instructions Use the pass through jumper cable and connect the Ethernet Port and Pass through Jumper port on the back side. Aligning the top edge of the CW9172H AP to the Desktop cover, then adjust the CW9172H’s bottom slot into the Desktop cover’s bottom tab, until it clicks into one place.
  • Page 40 Place the CW9172H unit along with the attached Desktop cover onto the desktop base. To secure the CW9172H Access Point to the Desktop kit, use the Security 12mm torx and screw it.
  • Page 41 To physically secure the Access Point, a Kensington lock attachment, consisting of the bracket and screw that comes with the accessory can be used to connect a Kensington Lock cable. Attach the bracket to the desktop cover and screw The Kensington Lock cable now be attached to the bracket to secure the Access Point.
  • Page 42 Connect the uplink cable to the pass through port and the local lan cables to the LAN Port. Ejecting the CW9172H from the Desktop Cradle Accessory Remove the Ethernet cables.
  • Page 43 Unlock and remove the Kensington lock from the CW9172H Access Point. Remove the Kensington lock attachment from the Desktop Cover.
  • Page 44 Remove the security lock screw from the CW9172H Access Point using the Allen-Key Tool. Remove the CW9172H along with the desktop cover from the desktop base.
  • Page 45 Hold the CW9172H with one hand and use the eject tool to trigger the release mechanism. Detach the CW9172H from the desktop cover.
  • Page 46 Unplug the Pass-through jumper cable from the Ethernet and Jumper port.
  • Page 47 Powering the Access Point: If mounting to an electrical junction box, feed the Ethernet cable through the cable access hole in the mount cradle. If mounting to a wall or ceiling, the Ethernet cable will feed on behind the AP. The "Power Source Options"...
  • Page 48 browser. 3. Check network coverage 4. Confirm that you have good signal strength throughout your coverage area. You can use the signal strength meter on a laptop, smartphone, or another wireless device. Enable 802.11be Enable 802.11be in the Meraki Dashboard to allow Wi-Fi 7 clients to connect with 11be rates or use Multi-Link Operation (MLO).
  • Page 49 WPA3 Support: Wi-Fi 7 requires the client to support WPA3 or OWE with Protected Management Frame (PMF) as a mandatory mode of operation for Wi-Fi 7 -i.e. for 11be rates and MLO. The Wi-Fi 7 Access Point is very much backward compatible with the earlier security mechanisms like WPA2, but when a Wi-Fi 7 client connects with a lower security type, it cannot achieve the Wi-Fi 7 functionality.
  • Page 50 OWE Configuration: From the Wireless → Configure → Access Control → Security, 1. Select Opportunistic Wireless Encryption (OWE) 2. Select WPA3 as the Encryption, 3. 802.11w as Required. 4. From Advanced WPA3 settings (Cipher and AKM suite settings), select the cipher as GCMP 256.

  • Page 51: Basic Troubleshooting

    • If an SSID is configured to support WPA3 transition mode for Personal across all three frequency bands, then the 2.4 GHz and the 5 GHz frequency will broadcast the SSID with transition mode support. The SSID will not be broadcast in the 6 GHz mode •...
  • Page 52 an SSID appended with "-scanning". If you are able to connect to this SSID and go to my.meraki.com from your web browser, then your radio is working. 2. Physically place the repeater AP (AP with disconnected LAN) next to a working gateway AP. 3.

  • Page 53: Warranty

    If you are still experiencing hardware issues, please contact Cisco Meraki support by logging in to the Dashboard and using the Help option near the top of the page, then opening an email case or calling using the contact information on that page.
  • Page 54 • The equipment is subject to installation and maintenance by specialists with the appropriate qualifications, sufficient specialized knowledge, and skills. • Rules and conditions for the sale of equipment are determined by the terms of contracts concluded by Cisco or authorized Cisco partners with equipment buyers.