Urban Arrow Family User Manual

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Urban Arrow Family & FamilyNext

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Page 1 Your life just got easier Urban Arrow Family & FamilyNext User manual...
Page 2: Used Symbols
(sub-)urban areas with cargo bikes. Making things cleaner. Quieter. And more e cient. This manual will help you learn everything you need to know about your Urban Arrow bike. It explains how to ride and operate the bike and how to perform basic maintenance tasks. It is strongly recommended to read it in full.
Page 3 Claiming warranty: • Complaints and warranty claims will be dealt with by your Urban Arrow dealer. In the event of complaints or questions about the warranty, your Urban Arrow dealer will always be your ﬁrst point of contact, since this is where the contract of sale was concluded.
Page 4: Service Center
A claim honored by Urban Arrow under these warranty terms and conditions does not constitute any admission of liability on the part of Urban Arrow for any loss or damage su ered by the owner or third parties. Any liability on the part of Urban Arrow for consequential damage is hereby excluded.
Page 5 02/08/2024, 15:55 The Urban Arrow Family/FamilyNext bike is an e-bike. The bike is intended to be used on a regular paved surface and the tires are intended to maintain ground contact. The bike contains an electrical drive unit that assists you up to a speed of 25 km/h when riding. As soon as you push on the pedals the assistance is switched on and it switches o as soon as you stop pedalling or when you have reached a speed of 25 km/h.
Page 6 The e-bike can be used within a temperature range between -5 °C and 40 °C. The e-bike and its parts The Urban Arrow Family/FamilyNext e-bike comes in a number of versions. The following components can di er: • Di erent display options.
Page 7 02/08/2024, 15:55 Urban Arrow 3 Ahead steering set steering sha s Front wheel (20”) 4 Head tube d Front fork (Family) or suspension front fork 5 Saddle with handle (FamilyNext) 6 Rear light f Steering rod bearing 7 Ring lock including lock rubbers...
Page 8 B Top part of ba ery holder O Seat post N Three point harness including Fidlock buckle P Seat post quick release (Family) or Junior buckle (FamilyNext) A Adjusting screw for seat post clamp M Main buckle S Seat post clamp...
Page 9 • Suspension seat post instead of rigid seat post. Contact your Urban Arrow dealer in case you are also interested in the wide range of Urban Arrow accessories. In some countries (e.g. Switzerland) the law does not allow for an extra front bench to be ﬁ ed.
Page 10 • When you cycle with a damaged front fork it can cause the front fork to break during riding. This may lead to loss of control of the bike. Always have your bike checked by your Urban Arrow dealer in case the front fork of your bike was hit or your bike ran into an object with the front wheel.
Page 11 Never open the ba ery charger yourself. Contact your Urban Arrow dealer when your ba ery charger is damaged. • A sticker in English is adhered to the bo om of the charger (marked 31 in the diagram on the graphics page).
Page 13 • When positioning your foot on the pedal at its lowest point your knee should be slightly bent. It is common for an Urban Arrow bike to be ridden by more than one rider. In that case adjusting the seat post height to the correct height is more critical than adjusting the handlebar height.
Page 14 02/08/2024, 15:56 Urban Arrow 4.1.1. Saddle height adjustment The height of the saddle is adjusted as follows: 1. Open the seat post quick release P located on the seat post clamp. The seat post will now sit loose in the frame (see image 5).
Page 15 If you feel you cannot achieve a good bike ﬁt by changing the angle of the stem you might need a di erent stem and/or handlebar ﬁ ed. Please contact your Urban Arrow dealer for advice. If you are unsure how to adjust the stem or need bike ﬁ ing advice, please contact to your Urban Arrow dealer. Image 8A: Turning the stem angle bolts Image 8B: Turning the handlebar angle bolts ©...
Page 16: Adjusting The Suspension Fork
Image 11: Correct the brake lever angle for the di erent stem positions 4.2. Adjusting the suspension fork Only applicable for the Urban Arrow FamilyNext e-bike. The suspension fork is precisely adjusted from the factory. Adjust the suspension fork slightly to increase or decrease the sti ness if desired.
Page 17 02/08/2024, 15:56 Urban Arrow Image 12: Adjusting the sti ness of the suspension fork 4.3. Setting up the lights The rear light is ﬁxed in the correct position and does not need to be adjusted. For optimal visibility the front light should be set up correctly (see image 13). It can be tilted up and down.
Page 18: Activity Tracking
02/08/2024, 15:56 Urban Arrow Time zone The correct time zone can be selected here. 24h form (24h time format) This time format can be switched on or o . Brgh backg. (Bright background) The bright background can be switched on or o .
Page 19 As long as the smartphone is connected to the eBike via Bluetooth®, the drive unit is unlocked. 4.6. Urban Arrow Connected For the best anti-the protection, have Urban Arrow Connected installed at your Urban Arrow dealer. Scan the QR for detailed information about Urban Arrow Connected.
Page 20 To ensure your bike is safe to ride please check the following safety points before every ride (see image 14). These are quick checks to avoid mechanical malfunctions. Don’t use the bike if your bike fails on any of the points and you are not able to solve the issue following the instructions in this manual. Contact your Urban Arrow dealer to discuss the problem.
Page 21 • Rear tyre 3-4 bar Ask your Urban Arrow dealer for a correct pump that ﬁts the Schrader valves of your bike. When transporting children, lower the tyre pressure to the lowest tyre pressure possible and adjust the riding speed.
Page 22 02/08/2024, 15:57 Urban Arrow 5.6. Activating your e-bike Your e-bike can only be activated (switched on and o ) when the following requirements are met: • The display is properly inserted in the holder (in case of an Kiox display) •...
Page 23 02/08/2024, 15:57 Urban Arrow Image 17: Inserting the ba ery in the ba ery cradle Image 18: Feedback correctly ﬁ ed ba ery Image 19: Incorrectly ﬁ ed ba ery Removing the e-bike ba ery is done as follows: 1. Press the on/o bu on K of the e-bike ba ery to switch o the ba ery L.
Page 24 To provide easy access to the box for (li le) passengers, a cut-out E has been made in the side of the foam box to create a step. This can be used to climb in and out of the foam box. 5.7.1. Buckle for Family model © 2024 Smart Urban Mobility B.V. All rights reserved https://urbanarrow.com/manuals/family-familynext/?locale=en-GB#VFRCXzI0NTA3Nw==...
Page 25 02/08/2024, 15:57 Urban Arrow Only applicable for the Urban Arrow Family e-bike. Closing the three point harness is done as follows: 1. Place both shoulder belt buckles | onto the main buckle M (see image 21). The magnets in the buckles ensure the parts lock at the correct position.
Page 26 02/08/2024, 15:57 Urban Arrow Image 24: Closing the three point harness Opening the three point harness is done as follows: 1. Push the buckle slider {. Both shoulder belt buckles | are released from the main buckle M (see image 25).
Page 27 With a heavy load inside the box, pushing forward might require an extra push against the box with your knee. If your kickstand does not keep its rotated upwards position, there might be an underlying technical problem. Please contact your Urban Arrow dealer for maintenance.
Page 28 Never cover the reflectors or the lights during cycling. It can cause poor visibility in tra c which may lead to collisions and/or accidents. Always contact your Urban Arrow dealer when one of the reflectors is missing to arrange replacement. Always contact your Urban Arrow dealer when the lights stop working or do not turn on using the described method.
Page 29: Shifting Gears
Selecting a lower cadence will put less stress in the drive train and you will gain speed more quickly. It is recommended to briefly interrupt the pedaling while changing cadence. This makes adjusting the cadence easier and reduces the wear of the drive train. © 2024 Smart Urban Mobility B.V. All rights reserved https://urbanarrow.com/manuals/family-familynext/?locale=en-GB#VFRCXzI0NTI4Mg==...
Page 30 02/08/2024, 15:57 Urban Arrow Selecting a lower cadence se ing riding away from a stop will reduce strain on the drive train components and increases the operating life of your bicycle. Selecting the correct cadence se ing will also a ect the range of your ba ery positively.
Page 31 1. Press the select bu on ‚ to conﬁrm the error. The assistance level indicator ‰ continuously shows the colour of the set assistance level. The following less critical error codes can be rectiﬁed by you. For other less critical error codes, contact your Urban Arrow dealer.
Page 32 Before you use the e-bike ba ery for the ﬁrst time you need to check the ba ery before you can charge it fully. Checking is done as follows: 1. Press the on/o bu on K to switch on the ba ery. At least one of the LEDs will light up. © 2024 Smart Urban Mobility B.V. All rights reserved https://urbanarrow.com/manuals/family-familynext/?locale=en-GB#VFRCXzI0NTM2MQ==...
Page 33 Before each use, check the ba ery charger, cable and plug. If damage is detected, do not use the ba ery charger. Damaged ba ery chargers, cables and plugs increase the risk of an electric shock. Never open the ba ery charger yourself. Contact your Urban Arrow dealer when your ba ery charger is damaged.
Page 34: After Charging
02/08/2024, 15:57 Urban Arrow 3. Remove the ba ery from the holder (see paragraph 5.6.). 4. Insert the charger plug c of the ba ery charger into the socket (see image 35) on the ba ery. 5. Connect the mains cable of the ba ery charger to the mains supply. The charging procedure will start.
Page 35: Maintenance
• All components including the electrical drive unit may not be immersed in water or cleaned with a high-pressure cleaner. • The foam box used on the Family/FamilyNext model is made from a sturdy foam material called EPP (Expanded Polypropylene). EPP insulates very well and has good wear and tear resistance.
Page 36 8.2.3. Maintenance check When you have your e-bike maintained/serviced by your Urban Arrow dealer all necessary maintenance will be performed by your dealer. But in between the maintenance you can perform the following checks yourself regularly to detect potential issues: •...
Page 37 • Check the rim for damage. Damage can take the form of dents and cracks in the rim surfaces and around the spoke holes. Always check the rim a er hi ing a solid object or pothole at speed or a er you rode with a flat tyre. A damaged rim may damage the tyre and could make the wheel go out of true. Contact your Urban Arrow dealer in case you detect rim damage.
Page 38 You can replace the ba ery yourself. • If you see a wobble in the wheel. First make sure the tyre is seated correctly on the rim. If it is seated correctly ask your Urban Arrow dealer to repair the wheel.
Page 39 • E-bike ba ery Always use original Bosch ba eries approved by your Urban Arrow dealer. When you use other ba eries, Urban Arrow shall not assume any liability and warranty. The use of incorrect ba eries can cause short circuiting and/or overheating which may lead to injuries and pose a ﬁre hazard.
Page 40 • Saddle • Pedals • Wheel (front and rear) • Light (front and rear) • Three point harness including Fidlock buckle (Family) or Junior buckle (FamilyNext) • Reflectors • Speed sensor* • Tyre (front and rear) A ermarket modiﬁcation to the speed sensor is considered as tampering.
Page 41 Remove the ba ery from the e-bike before you begin work (e.g. inspection, repair, assembly, maintenance, work on the chain, etc.) on the e-bike, transport it by car or plane, or store it. Unintentional activation of the electrical drive unit poses a risk of injury. © 2024 Smart Urban Mobility B.V. All rights reserved https://urbanarrow.com/manuals/family-familynext/?locale=en-GB#VFRCXzI0NTYwNg==...
Page 42 Charge the ba ery (see paragraph 7.2.). Switch on the e-bike (see paragraph The ba ery switches o a er it has not 5.6.3.). Contact your Urban Arrow dealer in been used for 10 minutes. case the ba ery doesn’t switch on again or in case it switches o again a er a retry.
Page 43 2. The stem is loose. I can feel the pedals or cranks of the bike 1. The pedals are not connected correctly Contact your Urban Arrow dealer to ﬁx the moving during a pedal stroke (I detect to the cranks.
Page 44 Contact your Urban Arrow dealer. seconds. Check your spokes and contact your I hear a audible ra le coming from my Urban Arrow dealer in case there is a A spoke is loose. wheel. spoke missing or you detect a damaged spoke.
Page 45 Dealer Delivery date * Since 2021 Urban Arrow frame numbers start with seven digits followed by the le ers "RF" followed by the characters "MM", "KN" or "GP". ** Each of these components have a label containing the serial number. This serial number starts with ‘S/N’.
Page 47 Store the defective ba ery in a safe location outdoors. Cover the terminals if necessary and inform your Urban Arrow dealer. They will help you to dispose of it in accordance with the regulations to ensure that materials can be recycled.
Page 48 ﬁle. Amsterdam, May 1, 2024 Michiel Nota (Director Smart Urban Mobility B.V.) © 2024 Smart Urban Mobility B.V. All rights reserved ﬁle:///Users/jurgenham/Downloads/240195 21002 Urban Arrow - Family en FamilyNext - V00_07/index.html?locale=en-GB#VFRCXzI0NTYzMQ==...
Page 49 02/08/2024, 16:32 Urban Arrow © 2024 Smart Urban Mobility B.V. All rights reserved ﬁle:///Users/jurgenham/Downloads/240195 21002 Urban Arrow - Family en FamilyNext - V00_07/index.html?locale=en-GB#VFRCXzI0NTYzMQ==...
Page 50: Appendix A Torque Values
02/08/2024, 16:00 14.1. Appendix A Torque values While making adjustments or while doing maintenance on your Urban Arrow please use a torque spanner and take into account the recommended torque se ings as shown in image 45. Image 45: Torque values...
Page 51: Appendix B Overview Maintenance
02/08/2024, 16:00 Urban Arrow requirement on seatpost. Check torque se ing Handle grip on handle grip. Check torque se ing Stem bolt on stem. Ahead Check torque se ing steering set on stem. steering sha Tighten alternately. The Front fork - 2×...
Page 52 02/08/2024, 16:00 Urban Arrow tension and the tension should not be too low. True or retighten spokes if Urban Arrow needed. dealer Urban Arrow Check wheel nuts and spanners. dealer Check the rim for damage. Rider / owner Urban Arrow Check play on the hub axle.
Page 53 (Hz) of the belt span. Operating instructions are provided within each app. The belt tension for your Urban Arrow should be between 35Hz and 50 Hz. Prevent accumulation of snow and ice between fenders and tires and around the belt drive.
Page 54 If Installed: Clean and lube the Urban Arrow suspension seat post. Check all dealer hinges and bolts. Front fork Check if the suspension of the Urban Arrow (Family) or front fork works correctly and dealer © 2024 Smart Urban Mobility B.V. All rights reserved https://urbanarrow.com/manuals/family-familynext/?locale=en-GB#VFRCXzI0NTYzNQ==...
Page 55 02/08/2024, 16:00 Urban Arrow suspension check if the front fork is properly front fork secured. (FamilyNext) Check if there is any play in the Urban Arrow front fork. dealer Check that the front and rear Urban Arrow Rider / owner light work.

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