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Service Information
Category
T
Coverage
Distributor only
Please convey this information to your
Warranty Dept.
Applicable Model
Mazda 3 (BM) with MZD Connect
Subject: Updated Software release for MZD Connect
DESCRIPTION
Some vehicles may experience the symptoms mentioned below. Some of these concerns
can be solved by latest software update.
Note:
Mazda is in progress to further improve the MZD Connect Infotainment System software,
and may issue future software updates to improve system operation and performance.
SYMPTOMS
The following symptoms can be solved by latest software ( Ver.25.00.400B)
* A message "Charging System Malfunction" may be displayed on the center display by
mistake (no charging system warning light in the instrument cluster).
* The Voice Recognition may not be activated even when pressing the TALK button.
* Spelling of words displayed on the center display in languages other than English is
incorrect.
* French pronunciation used in the voice guidance of navigation system is not appropriate.
Note: Dealer stock vehicles and demonstration vehicles need to be upgraded to the
latest software as part of PDI
MASS- PRODUCTION CHANGE
JMZ BM **** ** 130584
Please inform your dealers
Director
Parts Dept.
Training Dept.
Infotainment System
operation.
November 25, 2013
3-1, Shinchi, Fuchu-cho, Aki-gun
Hiroshima 730-8670, Japan
TEL : 81(82)287-5323
FAX : 81(82)287-5220
Repair Guidance
General Manager
Field Rep.
Applicable Countries or Specifications
Revised
Ref. No.
Page
R099/13
1 of 17
Date Issued
November 28, 2013
Date Revised
December 11, 2013
Europe
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Summary of Contents for Mazda 3 2013
- Page 1 Some vehicles may experience the symptoms mentioned below. Some of these concerns can be solved by latest software update. Note: Mazda is in progress to further improve the MZD Connect Infotainment System software, and may issue future software updates to improve system operation and performance. SYMPTOMS The following symptoms can be solved by latest software ( Ver.25.00.400B)
-
Page 2: Repair Procedure
R099/13 Page 2 of 19 REPAIR PROCEDURE MZD CONNECT Software Version Verification Procedure Note: When the system is updated, all factory default settings are restored and personal settings (such as display and sound adjustments) are lost, including favorites information and phones paired with the system. - Page 3 R099/13 Page 3 of 19 4. Select “System” and scroll down to the “About” option. 5. Select “Version Info” from the “About” screen.
- Page 4 Mazda Technical Download server (MUMfied): Note: Access to this application is controlled by you dealers Mazda Portal administrator. Format a new USB memory stick. Download the latest software to the USB memory stick from the web site with the above...
- Page 5 R099/13 Page 5 of 19 After selecting the file you wish to download, click ‘Save’ A pop up window will be displayed on screen – Select the device (Using a new empty memory stick, 8GB minimum) you want to save the file to...
- Page 6 R099/13 Page 6 of 19 Click on the drop down arrow at the right hand side of the ‘Save as type’ banner which will display two options WinZip File or All files – Select ‘All Files’ (See below) Note: It is important that you now change the file extension name from ‘.zip’ to ‘.up’ as the Mazda3 audio system does not recognise zip files.
- Page 7 R099/13 Page 7 of 19 Once the filename has been changed, click ‘Save’ to download the file to the memory stick Your file should look like the image below once saved – If the file has saved as a .zip file, you will need to delete the file you have downloaded and repeat, ensuring that you follow the information above.
- Page 8 R099/13 Page 8 of 19 7. Verify that there is a sound coming from the speakers. If sound cannot be heard, turn the volume dial (A) to turn the volume up, or make sure that MUTE is not on. NOTE: When sound is heard from the speakers, the system is in stand-by condition. 8.
- Page 9 R099/13 Page 9 of 19 9. When the USB memory stick is recognized, the following message will appear briefly on the screen. NOTE: *It takes approx. 5 seconds before the USB memory stick is recognized. *If the USB memory stick is not recognized, perform the following: (1) Select “Setting”.
- Page 10 R099/13 Page 10 of 19 10. Press the three buttons (Music (A) + Favorites (B) + Volume Mute(C)) on the commander switch at the same time for 2-5 seconds and the Diagnostic Test Screen will appear.
- Page 11 R099/13 Page 11 of 19 11. On the test screen, input ‘3’ and then select “ENTER” to verify whether any DTCs (in the CMU) are active. Select “CLEAR” to go to next step. 12. If any DTCs are present, input ‘2’ on the test screen and then select “ENTER”. This will internally clear all the earlier set DTCs (in the CMU).
- Page 12 R099/13 Page 12 of 19 13. Use the touchscreen or the commander switch to input ‘99’ and then select “ENTER” on the Test screen. 14. Select “Search” on the screen below.
- Page 13 R099/13 Page 13 of 19 NOTE: If the following screen is displayed, perform the following. 15. Press the “Return” button (A) on the commander switch. 16. Verify that the screen changes back to the screen below. Select “Fail Safe Package” first using the touch screen. CAUTION: Always do the “Fail Safe Package”...
- Page 14 R099/13 Page 14 of 19 17. Select “Install” on the screen below and the Failsafe installation process will start. 18. Failsafe installation process will start. 19. After the Failsafe installation process is completed, select “OK”.
- Page 15 R099/13 Page 15 of 19 20. Press and release the clutch pedal (Manual Transaxle) or the brake pedal (Automatic Transaxle) and proceed with the following steps without stopping. NOTE: If the ignition is left in the ACC position it will automatically switch off after 25 minutes.
- Page 16 R099/13 Page 16 of 19 23. Select “Search” on the screen below. 24. Select “Reinstallation Package” on the screen below. 25. Select “Install” on the screen below.
- Page 17 R099/13 Page 17 of 19 26. The screen below will be displayed. NOTE: A blank screen is displayed momentarily. It will take approx. 2 minutes before the reflashing pro-cess moves to the next screen. 27. Reinstallation will start from 0% and as the reflashing process takes place, the progress bar will gradually increase to 100%.
- Page 18 R099/13 Page 18 of 19 NOTE: It will take some time for the reflashing process to get from 98 % to “100%. 28. After the update is completed with the above right screen, confirm that the push button start indicator light is illuminated (amber) and the display in the instrument cluster is OFF (ignition is in “ACC”).
- Page 19 31. Turn the ignition switch OFF, then remove the USB memory stick from the USB port. NOTE: Before attempting to re-pair a phone to the system, delete MAZDA from the list of Bluetooth devices on any phone that is paired with the system. If not deleted, the phone will not be able to be paired with the system because the phone will not overwrite the existing Bluetooth link.
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