SAMSUNG ELECTRONICS AMERICA, INC. Technical Service Guide Copyright 2016 All rights reserved. This service guide may not be reproduced in whole or as a part in any form whatsoever without the written permission of the SAMSUNG ELECTRONICS Company.
2-3. Comparison of Specifications ............................12 2-4. Specifications ..................................14 2-5. Dimensions ..................................16 2-6. Feature panel ..................................18 2-7. Samsung Smart Home ..............................26 2-8. SMART GRID Function (Demand Response) ........................ 32 2-9. ICE-MAKER Function ..............................36 2-10. Material Specification ..............................38 Disassembly and Reassembly ................
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CONTENTS 4-2-9. Wi-Fi Test ................................86 4-2-10. BT Test ................................87 4-2-11. Afterimage Test ..............................88 4-3. Fridge Function Test ................................ 89 4-3-1. System Information ............................. 90 4-3-2. Load Status ................................. 91 4-3-3. Self Diagnosis ..............................93 4-3-4. Error History ............................... 99 4-3-5.
1. PRECAUTIONS (SAFETY WARNINGS) ●Unplug the appliance before replacing or repairing any of the electrical parts. ⇢ Be careful to avoid electric shock. ●Make sure to use the correct replacement parts. ⇢ Check the model, rated voltage, rated current and running temperature rating. ●When troubleshooting, verify that the wire harnesses are connected securely.
PRECAUTIONS(SAFETY WARNINGS) Read all the instructions before repairing the product and make sure to follow the instructions in order to prevent danger or property damage. Unplug the refrigerator and remove all the items before repairing the product. CAUTION/WARNING SYMBOLS DISPLAYED SYMBOLS means "Prohibited".
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PRECAUTIONS(SAFETY WARNINGS) ❈ Please let users know about the following warnings & cautions in detail. Warning & Caution Customers should not store Drugs that require a specific Customers should not store full narrow or long bottles, or food in temperature should not be stored glass bottles in the freezer one of the small door shelves.
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PRECAUTIONS(SAFETY WARNINGS) FLOORING To ensure that the product is properly installed, the refrigerator must be installed on a level, solid surface that is the same height as the rest of the flooring. The surface should be strong enough to support a fully loaded refrigerator. MOVING Protect the finish of the flooring.
2. PRODUCT FEATURES AND SPECIFICATIONS 2-1. Compartment Features by Model Water Dispenser model : RF22K* Smart Things Dongle Ready USB port Fridge Freezer Cool Select Room Appearance Fridge Compartment Freezer Compartment / Cool Select Room A) Handle 1) Ice-Maker 8) Sliding shelf B) Buttons / Indicators 2) Fridge Multi-Purpose 9) Drawer...
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PRODUCT FEATURES AND SPECIFICATIONS Water Dispenser model : RF28K* Smart Things Dongle Ready USB port Fridge Freezer Cool Select Room Appearance Fridge Compartment Freezer Compartment / Cool Select Room A) Handle 1) Refrigerator lamps 7) Freezer lamps B) Buttons / Indicators 2) Refrigerator shelf 8) Freezer shelf 3) Refrigerator drawer...
PRODUCT FEATURES AND SPECIFICATIONS 2-2. Basic Product Specifications Item Specifications Model no. RF22K* RF28K* 35 3/4" X 28 7/8" X 71 7/8" 35 3/4" X 34 5/16" X 71 7/8" External dimensions (width x depth x height) (908 X 733 X 1825) (908 X 901 X 1825) 38 1/4"...
PRODUCT FEATURES AND SPECIFICATIONS 2-3. Comparison of Specifications Module RF22K* RF28K* Dimensions 35 3/4" X 28 7/8" X 71 7/8" 35 3/4" X 34 5/16" X 71 7/8" (width x depth x height) (908 X 733 X 1825) (908 X 871 X 1825) Door SWING 4 Door/ STS SWING 4 Door/ STS...
PRODUCT FEATURES AND SPECIFICATIONS 2-4. Specifications Model RF22K* / RF28K* Freezer performance (4 stars) Model no. NC1MV90ALP/E01 Compressor Driving type INVERTER Refrigerant R-134a, 195g Threshold that turns the Threshold that turns the Temp. Selection sensor output on sensor output off Thermistor -8 ℉...
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PRODUCT FEATURES AND SPECIFICATIONS Model RF22K* / RF28K* F compartment defrosting Current flows when F defrosting AC120V 121W heater is conducted. CV compartment defrosting Current flows when CV AC120V 121W heater defrosting is conducted. R compartment defrosting heater Current flows when CV CV compartment drain heater defrosting is conducted.
PRODUCT FEATURES AND SPECIFICATIONS 2-6. Feature panel User interface NOTE • For detailed information about the refrigerator's functions, and apps, see the on-screen user manual available on the LCD display of your refrigerator. • The content of apps and widgets, or their design is subject to change. Support for apps and widgets may be discontinued without notice, depending on the content provider’s policy.
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PRODUCT FEATURES AND SPECIFICATIONS 01 Home screen • Tap a desired app or widget to launch it. • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop 01 Apps &...
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PRODUCT FEATURES AND SPECIFICATIONS 02 Task bar Tap to turn on or off the voice recognition function. 01 Microphone The microphone icon turns red when it is turned off. Tap to display the 02 Menu menus available. • Tap to open the Home screen.
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PRODUCT FEATURES AND SPECIFICATIONS Fridge Manager To access Fridge Manager, swipe the Home screen to the left, and then tap the FRIDGE MANAGER widget. • On the Fridge Manager widget, the current fridge and freezer temperatures as well as active special functions are displayed.
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PRODUCT FEATURES AND SPECIFICATIONS The Fridge Manager is a graphical representation of your refrigerator. The top half represents the refrigerator compartment, the bottom left the freezer compartment, and the bottom right the FlexZone. The temperature or mode settings for each are displayed over each section.
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PRODUCT FEATURES AND SPECIFICATIONS NOTE The displayed conditions may differ from the actual temperature and humidity. Turns the icemaker on and off. Tap and drag the button to turn on or off. Note that if the ice bucket is full of ice, the refrigerator Ice Making does not start making ice at the press of this button (turning the Ice Maker on), but displays the Ice Making Off indicator on the...
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• To add an AP, press Menu on the task bar, and then add the AP with Wi-Fi turned on. • Easy Connection can be used with Samsung Smartphone apps, and Easy allows you to connect your device to the same home Wi-Fi network Connection that your smartphone is connected to.
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PRODUCT FEATURES AND SPECIFICATIONS • Tap Reset to restart the refrigerator in Factory Data Reset mode. All user data will be removed permanently. Data to be removed Factory Data includes account information, memos, photos, and user settings. Reset CAUTION Once factory reset is complete, no user data can be recovered. •...
Electronics to your smart device. NOTE • The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 7.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). • For improved performance, the Samsung Smart Home app is subject to change without notice or discontinued support according to the manufacturer’s policy.
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You can monitor and control your refrigerator at home and on the go. • Tap the refrigerator icon in the Samsung Smart Home to open the Refrigerator page. • Check the operation status or notifications related to your refrigerator, and then change options or settings if necessary.
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App menu overview NOTE For improved performance and design, the content of the Samsung Smart Home App is subject to change without notice. • Tap Refrigerator to open the settings page of the refrigerator. • Swipe to move to the next page.
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PRODUCT FEATURES AND SPECIFICATIONS You can check the connected device as well as the software information (version and open-source licenses), and add devices or select a country. Settings You can simulate the operation of the current device for demonstration purposes. You can create and send your memo to the refrigerator that is Memo connected to the same AP.
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PRODUCT FEATURES AND SPECIFICATIONS Refrigerator settings A: Disabled (black) B: Enabled (blue) 01 Displays the currently set fridge temperature. 02 You can turn on or turn off Power Cool and check the current settings. Fridge The Power Cool function lowers the fridge temperature and speeds up the cooling process.
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PRODUCT FEATURES AND SPECIFICATIONS 06 You can turn on or turn off the Ice Maker and check the Ice Maker current settings as well as the ice making status. 07 On the Settings screen, you can monitor the energy usage status of your refrigerator in a preferred format.
PRODUCT FEATURES AND SPECIFICATIONS 2-8. SMART GRID Function (Demand Response) When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest. NOTE •...
3. Tap Demand Response. 4. Slide the DAL/TALR override button to the ON or OFF position. NOTE • Alternatively, you can activate or deactivate OVERRIDE mode using the Samsung Smart Home app and the Energy Management function. See the next page.
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PRODUCT FEATURES AND SPECIFICATIONS Using the Energy Management Function The Energy Management function enables you to control and monitor your Energy Management refrigerator using the Smart Home app for your convenience. NOTE • To use the Energy Management refrigerator functions, you have to install the corresponding app first.
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1. SGIP Open Standards (Smart Energy Profile 2.0 - http://www.csep.org/) - Energy Consumption Reporting - Demand Response 2. Samsung OPEN API - Operational Status, User Settings & Messages - ICE Maker Status: GET /devices/0/fridge/iceMaker - Door Open Alarm: GET /devices/0/Door/openState...
PRODUCT FEATURES AND SPECIFICATIONS 2-9. ICE-MAKER Function - The ICE-MAKER function is an option and the following explains the function of these models. - The ICE-MAKER is a kit that supplies water on its own, freezes water into ice and stores the ice cubes in the Ice Container with the capability of making ice automatically without manual controlling 1) Shape of Icemaker 2) Initial Operations...
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PRODUCT FEATURES AND SPECIFICATIONS 3) General Operation • Water Supply > Stand-by Time for Ice Making > Temperature Checking for Ice Maker Sensor > Ice Removing Water Supply Ice Making Ice Removing 1. After supplying water, it stands by for 14 minutes before starting the ice making. After that, it checks the Ice Maker Temperature.
PRODUCT FEATURES AND SPECIFICATIONS 2-10. Material Specification RF22K * Photograph Part Name Part Code AMOUNT FILTER-WATER DA29-00019B CASE LAMP REF DA61-08236A LED LAMP SIDE DA41-00519Q LED LAMP CONV (FRE) DA41-00676J 6(1set) Front Rear...
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PRODUCT FEATURES AND SPECIFICATIONS RF28K * Photograph Part Name Part Code AMOUNT LED LAMP TOP DA96-01119B LED LAMP SIDE DA96-01119A LED LAMP CONV (FRE) DA41-00519P LED LAMP COVER EVAP FRE DA41-00519X...
DISASSEMBLY AND REASSEMBLY 3-1. Precautions • Before replacing or repairing an electrical part, be sure to unplug the product's power cord. - Failing to do so may result in electric shock. • Be sure to replace any electrical parts with rated parts. - Be sure to check the model no, rated power voltage, operating temperature etc.
DISASSEMBLY AND REASSEMBLY 3-2. Disassembling the Fridge door How To Do Descriptive Picture 1. Remove the 3 screws fixing the Top Table and separate the Top Table (①). 2. Separate the 2 housing connectors (②) from the hinge at the top left of the fridge compartment door and the 1 housing connector (②-1) from the hinge at the top right of the door.
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DISASSEMBLY AND REASSEMBLY How To Do Descriptive Picture 4. Lift up the FIXER LEVER on left/right side and remove it. 5. Remove the right upper Hinge and then lift up the right Door and disassemble it. The door is able to fall down when disassemble the Hinge, so hold the Door with hand and then disassemble it.
DISASSEMBLY AND REASSEMBLY 3-3. Disassembling the Freezer There is a heater wire at the bottom of the freezer compartment. Before disassembling the door, be sure to disassemble the heater housing! Caution How To Do Descriptive Picture 1. Open the freezer compartment door and remove the screw fixing the hinge cover (①) at the bottom with the (+) screw driver.
DISASSEMBLY AND REASSEMBLY 3-4. Disassembling the Middle Hinge How To Do Descriptive Picture 1. Remove the 1 screw (③) with a (+) screw driver and remove the 2 bolts (①, ②) with a 4.95mm hexagonal wrench to separate the middle hinge. When reassembling the hinge, be sure to fix it in the following order to prevent the hinge from moving.
DISASSEMBLY AND REASSEMBLY 3-6. Disassembling the Reed Switch How To Do Descriptive Picture 1. Check the location of the reed switch below freezer door. 2. Insert the (-) screw driver into the groove next to the arrow to separate the Switch Cover. Applying excessive force may damage the parts.
DISASSEMBLY AND REASSEMBLY 3-7. Disassembling the Display How To Do Descriptive Picture 1. Remove the screw (1ea) on the bottom of the Dispenser. 2. Hold the bottom of the Dispenser and pull it forward to take it off from its locking tabs. And, remove the assembly by pulling it down.
DISASSEMBLY AND REASSEMBLY 3-8. Disassembling the Main PCB and Inverter PCB How To Do Descriptive Picture 1. Pull the refrigerator forward to secure sufficient work space behind the refrigerator. 2. Remove the 5 screws. 3. Separate the 19 connetors. (However, the number of housing connectors may differ depending on the model and functions.) 4.
DISASSEMBLY AND REASSEMBLY 3-9. Dispenser How To Do Descriptive Picture 1. Remove the two screws from the Case Ice Route Assy. 2. Pull out the Case Ice Route Assy. 3. Do the assembly in the reverse order of the disassembly. When assembling the Case-Ice Route Assy, assemble the Water Hose properly.
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DISASSEMBLY AND REASSEMBLY How To Do Descriptive Picture 4. When assembling the Display, slide it up and tap on the bottom of it slightly to complete the assembly.
DISASSEMBLY AND REASSEMBLY 3-10. Case Water Filter How To Do Descriptive Picture To disassemble the Case Water Filter, remove the water filter and all drawers and shelves. 1. Disconnect the 2 housing connectors. 2. Pull out the water hose(blue) from the tube fitting by pushing in on the locking ring.
DISASSEMBLY AND REASSEMBLY 3-11. Water Filter (Assembly & Disassembly) How To Do Descriptive Picture 1. Turn the water filter count-clockwise. (Refer to the picture) 2. Remove the water filter by pulling it. (Refer to the picture) 3. Push the water filter directly. 4.
DISASSEMBLY AND REASSEMBLY 3-12. Disassembling the REF EVAP Cover How To Do Descriptive Picture 1. Remove the screw cover with the (-) screw driver. (See the figure) Take care not to scratch the cabinet or damage the screw cover. Caution 2.
DISASSEMBLY AND REASSEMBLY 3-13. Disassembling the FRE EVAP Cover How To Do Descriptive Picture 1. Remove all the shelves and drawers. 2. Remove the 2 screws from both sides of the EVAP Cover. 3. Separate the EVAP Cover by pulling the bottom part forward.
DISASSEMBLY AND REASSEMBLY 3-14. Disassembling the Machine Compartment Motor Fan How To Do Descriptive Picture 1. Remove 7 screws from the Comp cover 2. Separate the housing connector. 3. Remove the screw from the bottom part of the Motor Support Circuit Assy and pull the assy forward to separate it.
DISASSEMBLY AND REASSEMBLY 3-15. Disassembling the Relay Protector O/L How To Do Descriptive Picture 1. Remove the 6 screws from the COMP Cover. 2. Separate the Relay Cover with the (-) screw driver. When separating the cover, the pipe may fold and if excessive force is applied, a hand may become chopped.
DISASSEMBLY AND REASSEMBLY 3-16. Disassembling the Step Valve How To Do Descriptive Picture 1. Remove the 6 screws from the COMP Cover. 2. Remove the screw and pull the Step Valve forward to separate it. 3. Separate the housing connector from the Step Valve.
DISASSEMBLY AND REASSEMBLY 3-17. Disassembling the Fridge Internal Lamp RF22K* How To Do Descriptive Picture 1. Insert the (-) screw driver into the hook at the back and pull the internal lamp cover forward to separate it. Take care not to scratch the cabinet or damage the screw cover.
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DISASSEMBLY AND REASSEMBLY RF28K* How To Do Descriptive Picture 1. Insert a flat head screwdriver following the arrow symbol on the COVER LAMP and remove the hook. 2. Remove it from the opposite side by pulling it manually. 3. Unfasten the hook from the LED LAMP so that you could remove it.
DISASSEMBLY AND REASSEMBLY 3-18. Disassembling the Freezer Internal Lamp RF22K* How To Do Descriptive Picture 1. Insert the (-) screw driver into the hook at the back and pull the internal lamp cover forward to separate it. Take care not to scratch the cabinet or damage the screw cover.
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DISASSEMBLY AND REASSEMBLY RF28K* How To Do Descriptive Picture 1. Insert the (-) screw driver into the hook at the back and pull the internal lamp cover forward to separate it. Take care not to scratch the cabinet or damage the screw cover. Caution Be sure to unplug the power cord before performing the operation above.
DISASSEMBLY AND REASSEMBLY 3-19. Disassembling the Tempered Glass Shelf How To Do Descriptive Picture 1. Lift the shelf up slightly and pull it forward to separate it. 3-20. Folder Shelf Assembling How To Do Descriptive Picture 1. Remove each one of the screws (2ea in total) from the front and the back of the Folder Shelf.
DISASSEMBLY AND REASSEMBLY 3-21. Disassembling the Vegetable Shelf How To Do Descriptive Picture 1. Remove the guard in front of the vegetable drawers and then remove the vegetable drawers as shown by the figure. 2. Lift the vegetable shelf (②) while pressing both sides of the Snap Fit (①).
DISASSEMBLY AND REASSEMBLY 3-22. Disassembling the French How To Do Descriptive Picture 1. Remove the 2 screws. 2. Lift the French upward perpendicularly to separate it. (Refer to the figure) 3. Separate the housing connector inside the French. Note The French here refers to the part that looks like a long stick between the left and right fridge doors. (It prevents cold air from escaping through the gap between the left and right doors.)
DISASSEMBLY AND REASSEMBLY 3-23. Disassembling the Fridge Evaporator How To Do Descriptive Picture 1. Remove all the shelves and drawers and remove the 4 screws from the EVAP Cover. Remove the screw covers with the (-) screw driver. (Refer to the figure) Caution 2.
DISASSEMBLY AND REASSEMBLY 3-24. Disassembling the Freezer / Cool Select Room Evaporator How To Do Descriptive Picture 1. Remove all the shelves and drawers and remove the 2 screws on each of the left and right sides of the EVAP Cover. 2.
DISASSEMBLY AND REASSEMBLY 3-25. Ice-Maker How To Do Descriptive Picture 1. Wait for 5 minutes after manual defrost of freezer and fresh food compartments. (Reference of Forced Defrost method in troubleshooting) Lift up the Ice Bucket and pull it out. 3.
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DISASSEMBLY AND REASSEMBLY How To Do Descriptive Picture 6. Remove the screw from the Duct Tray-ice. 7. With a flat blade screwdriver, push the duct to the right and remove it from the locking tab. (Refer to the image.) 9. Push down the refrigerant pipe slightly and separate the refrigerant pipe and the Ice Maker Assembly completely.
DISASSEMBLY AND REASSEMBLY 3-26. Auger Motor Fan How To Do Descriptive Picture 1. Disconnect the FAN-AUGER-ASSY Connector. 2. Hold the Hook on the bottom of the FAN-AUGER- ASSY and lift it up to make it free from the Locking Tab. 3.
DISASSEMBLY AND REASSEMBLY 3-27. Humidity Sensor removing How To Do Descriptive Picture As shown in the image on the right, Remove slowly the seal on the ASSY COVER EVAP REF. ※ Be careful not damage the seal Remove the 4 screws. As shown in the image on the right, remove the humidity sensor connector.
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DISASSEMBLY AND REASSEMBLY How To Do Descriptive Picture Remove the 3 screws. As shown in the image on the right, Remove the 4 tape on both sides and 3 hook at the bottom. As shown in the image on the right, open the INSULATION EVAP REF and remove humidity sensor.
DISASSEMBLY AND REASSEMBLY 3-28. Freezer Cool Pack How To Do Descriptive Picture 1. Push the front of the Cool Pack to the direction of the arrow and remove the hook at the front first. Pull the Cool Pack forward and remove the rear hook.
DISASSEMBLY AND REASSEMBLY 3-29. Dismantling LCD How To Do Descriptive Picture 1. Remove a screw from the top right of the fridge door. 2. Remove the cover by removing one screw and lifting the cover. 3. Use a long magnetic Phillips screwdriver and remove two screws securing the display panel.
DISASSEMBLY AND REASSEMBLY 3-30. How to remove the subcomponents from the Assy Case Display How To Do Descriptive Picture 1. Release the latches to remove the Case Housing from the Assy Case Display. ⑧ ⑦ ※ Components ② ① LCD PBA ③...
DISASSEMBLY AND REASSEMBLY 3-31. Dismantling the speaker How To Do Descriptive Picture 1. Push the speaker fastener on the bottom of the right fridge door and then pull it downwards. 2. Remove the speaker by pulling it on the right end. * Assembly is the reverse of disassembly.
DISASSEMBLY AND REASSEMBLY 3-32. Removing the USB How To Do Descriptive Picture 1. Push the USB Cover upwards, which is on the top left of the right fridge door. 2. Pull the USB to the right and remove it. * Assembly is the reverse of disassembly.
4. TROUBLESHOOTING 4-1. Functions for failure diagnosis Function How to operate Use this case To check the Kernel version, BSP version and System Information Micom version LCD test To check LCD pixel failure Touch test To check touch failure Multi-touch test To check multi-touch failure Within 3 seconds, touch the Speaker test...
TROUBLESHOOTING 4-2. Panel Function Test Sequence Note ① Within 3 seconds, touch the "A" and "B" part as "A-B- A-B-A-B". (“Engineer mode” message will be displayed as toast popup.) ② Choose “Panel Function Test”. ③ Panel Function test launched.
TROUBLESHOOTING 4-2-1. LCD test Sequence Note ① Choose “LCD TEST” ② Touch the 'start test' screen until the LCD test ends. (At the end of the test, the screen will be returned to the panel function test list.) ③ If you touch “UP” or “DOWN” button, the brightness of screen will be changed.
TROUBLESHOOTING 4-2-2. Touch Test Sequence Note ① Choose “TOUCH TEST”. ② Touch each Area. ③ If you touch every area, you can see the line test. Touch small box. ④ All the boxes’ color were changed, the test will be ended.
TROUBLESHOOTING 4-2-4. Speaker Test Sequence Note ① Choose “SPEAKER TEST”. ② If you touch “START”, the standard test soundtrack will be played. ③ If you touch “STOP”, the sound being played will be stopped. ④ If you touch “MAX VOLUME” or “MIN VOLUME”, the sound volume will be changed to maximum or minimum.
TROUBLESHOOTING 4-2-6. Camera Test Sequence Note ① Choose “CAMERA TEST”. ② Touch “Initialize button before capture. ③ Touch “CAPTURE” button. ④ You can control the internal light of refrigerator through “Light on” and “Light off” button.
TROUBLESHOOTING 4-2-8. Mic Test Sequence Note ① Choose “MIC TEST”. ② You can choose which Mic will be tested: Mic1, Mic2, stereo. ③ Press start button. The Mic you chosen will record the sound in 3 sec and play it.
TROUBLESHOOTING 4-2-11. Afterimage Test Sequence Note ① Choose “AFTERIMAGE TEST”. ② Show the black and white image. If you touch the screen, show the white background only.
TROUBLESHOOTING 4-3. Fridge Function Test Sequence Note ① Within 3 seconds, touch the "A" and "B" part as "A-B- A-B-A-B". (“Engineer mode” message will be displayed as toast popup.) ② Choose “Fridge Function Test”. ③ Fridge Function test launched.
TROUBLESHOOTING 4-3-1. System Information Sequence Note ① Choose “System Information”. ② You can check Firmware year, Firmware model, Firmware version.
TROUBLESHOOTING 4-3-2. Load Status Sequence Note ① Choose “Load Status”. ② Load Status mode displays current output signals from MICOM. It is not the actual operating load status but output signals from MICOM. That is to say, even though the display shows any refrigerator mode is on, the actual status can be different with the display due to the errors of load and relay on PCB etc.
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TROUBLESHOOTING ✽ Load mode checklist NAME_EN_US Operation Contents FRIDGE-FAN HIGHEST When Fridge compartment FAN operates with highest speed FRIDGE-FAN HIGH When Fridge compartment FAN operates with high speed FRIDGE-FAN LOW When Fridge compartment FAN operates with low speed COMP ON When COMP operates AMBIENT TEMP HIGH When ambient temperature is more than 93°F(35°C)
TROUBLESHOOTING 4-3-3. Self Diagnosis Sequence Note ① Choose “Self Diagnosis”. ② Current errors will be shown on the box. When the error on the List box is selected, the detailed failure mode is displayed. The Self Diagnosis function stays on for 60 seconds.
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TROUBLESHOOTING ※ R Self-diagnostics check list Error Item Diagnostic method Location image number The voltage between the Main PCB CN30 pins 1 Freezer sensor error and 3 should be within the 4.5V~1.0V range. The voltage between the Main PCB CN30 pins 1 Fridge sensor error and 5 should be within the 4.5V~1.0V range.
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TROUBLESHOOTING ※ R Self-diagnostics check list Error Item Diagnostic method Location image number Convertible zone defrost The voltage between the Main PCB CN30 pins 11 sensor error and 13 should be within the 4.1V~0.8V range. The voltage between the Main PCB CN30 pins 7 Humidity sensor error and 9 should be within the 4.1V~0.8V range.
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TROUBLESHOOTING Error Item Diagnostic method Location image number The voltage of the MAIN PCB CN74 1↔6: should be Comp room fan error between 7V~12V. After separating MAIN PCB CN70_1 wire from PCB, resistance value between CN70_1-7 ↔ 3 shall be Freezer defrost error 63(230) ohm ±...
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TROUBLESHOOTING Error Item Diagnostic method Location image number Actually, If there is not a problem, it is desirable to replace Main and Panel PCB With the oscilloscope MAIN < - > Panel Comm after a cable problem confirming. error Also check the SPMS for proper voltage output to main PCB.
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TROUBLESHOOTING Error Item Diagnostic method Location image number Check if the door has been open for a long time or Fridge abnormal temp. if hot food has been stored in the compartment. If error the reason for the error is removed, the error code disappears after a pre-determined period of time.
TROUBLESHOOTING 4-3-4. Error History Sequence Note ① Choose “Error History”. ② Error History box shows currently occurred error list up to 5 events. Even if the power turns off, the list is not removed. However, if "Clear error list" button is pressed, the entire list will be removed.
TROUBLESHOOTING 4-3-6. Force Run Sequence Note ① Choose “Force Run”. ② To run compressor manually, press the force run button on the list. All test function will be canceled by click “TEST CANCLE” button on the top of the force test list.
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TROUBLESHOOTING Operation Operating DISPLAY R-Fan F-Fan CV-Fan Time F Valve R Valve CV Valve (Freezer) (FlexZone) (Fridge) The temperature is Continuous 24hr Continuous operation Swing Swing Swing operation controlled Continuous 24hr Continuous operation Continuous operation operation Continuous 24hr Continuous operation Continuous operation operation Continuous...
TROUBLESHOOTING 4-3-7. Refrigerator Option Sequence Note ① Choose “Refrigerator Option”. ② Change the option 00, 01, 03, 19, 24, 32, 33, 34 and 35, and click the “Save Option” button on the end of the option list to save the options.
TROUBLESHOOTING 4-3-9. Option TABLE 1) Temperature changing table of freezer compartment Set item Freezer Temp Shift MODEL RF23* Freezer Room 7-SEG Reference Value Setting value Temp. compartment compensation Code 0.0℃(0℉) -0.5℃(-1℉) -1.0℃(-2℉) -1.5℃(-3℉) -2.0℃(-4℉) -2.5℃(-5℉) -3.0℃(-6℉) -3.5℃(-7℉) +0.5℃(+1℉) +1.0℃(+2℉) +1.5℃(+3℉) +2.0℃(+4℉) +2.5℃(+5℉) +3.0℃(+6℉)
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TROUBLESHOOTING 3) Cool Select Room Temperature Change Table Setting Item CV Compartment Temperature Offset Model Common for all models Location: R compartment temperature display Option F compartment temperature Value of the Option display setting 0 ℃ -0.5 ℃ -1.0 ℃ -1.5 ℃...
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TROUBLESHOOTING 5) Amount of water supply to ice tray Set item Amount of Water Supply Reference Fridge Room 7-SEG Value Setting value FZ compartment Amount of water supply Code Operating according to the control specifications Operating according to the control specifications +10CC.
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TROUBLESHOOTING 6) Time changing table of ice maker dropping standby time Set item Ice Maker Standby Time Reference Fridge Room 7-SEG Value Setting value Temp. FZ compartment compensati o n Code 14min. 13min. 12min. 11min. 10min. 15min. 16min. 17min. 18min. 19min.
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TROUBLESHOOTING 8) Temperature changing table of Ice Maker Dropping Temperature Set item Ice Maker Dropping Temperature Reference Fridge Room 7-SEG Value Setting value Temp. FZ compartment Code compensation -13℃ -12℃ -11℃ -10℃ -14℃ -15℃ -16℃ -17℃ ex) If you want to change the ice maker dropping temperature to -10℃...
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4. Diagnostic method according to the trouble symptom 4-4-1. Power Not Supplied Start AC input power and high voltage Caution of DC 310V or higher are generated at SMPS PCB and INVERTER PCB power terminal.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-2. When the compressor does not work properly AC input power and high Caution voltage of DC 310V or higher When the LED of the Inverter Start are generated at INVERTER...
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-3. The LED blinking frequency depending on the protection functions If the Failure Condition is detected while the compressor is operating, stop the Compressor operating immediately and wait for 5 minutes. During these 5 minutes, the RPM command signal is not available. Even if the RPM command that orders the compressor to run is sent, the compressor does not work and keep standing by.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-4. When a 1, 2, 4, 5, 6, 7, 13, 16, 24, 25 "C" error occurs (defrosting failure) Start CN70 Are the F and R defrosting sensors normal when they are checked by the self diagnostic...
TROUBLESHOOTING 4-4-5. When occur the cooling defect by a lot of frosting on the Fridge compartment Start (Cooling defect in the Fridge compartment) Dose the compressor Fix the compressor operation defect of the fridge compartment operate properly? Is there any refrigerant Fix the refrigerant leakage section leakage of fridge compartment Cycle?
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-6. When an error occurs in self diagnostic mode (in case of a sensor error) - A sensor error is displayed on the front display panel of the refrigerator. If a sensor error is detected when the power is supplied to the refrigerator for the first time, the sensor error message is displayed on the display panel.
TROUBLESHOOTING 4-4-7. When the Fan does not operate (F, R, M, C - FAN) - This refrigerator uses the BLDC Fan Motor. The BLDC Motor operates with DC 7~12V. - Under Comp On conditions, the R-Fan operates generally. But, when the ambient temperature is high or when you open and close the Door once, it operates after one-minute delay.
TROUBLESHOOTING 4-4-8. When the Fan does not operate (ICE ROOM - FAN) - This refrigerator uses the BLDC Fan Motor. The BLDC Motor operates with DC 7~12V. - Under Comp On conditions, the R-Fan operates generally. - When there is defect, turn on the Self-Diagnosis function and confirm the defect before turning off the unit. Start COMP is running? Turn on Forced Operation.
TROUBLESHOOTING 4-4-9. When the ICE MAKER does not operate 1. Water supplies to the Ice Maker automatically and ice is to be scooped out depending on its temperature and the timing. 2. Power is always applied to the Ice Maker. So, refer to the disassembly section to remove it. 3.
TROUBLESHOOTING 4-4-10. When water does not supply at Ice Maker Advance Checking 1. Water is directly supplied to the Water Valve. So, make sure to cut off the water before doing repairs. 2. There is electricity flowing in the wire. So, take extra care not to get electric shock. Start Is the Valve Normal...
TROUBLESHOOTING 4-4-11. When Cubed or Crushed ice does not dispense properly The operation condition is that Start the Fridge Door is closed. It dispenses ice? It dispenses ice? Ice Off is selected off? ① Check Ice Eject S/W ② Check DOOR S/W(Including Auger Safety Switch) ③...
TROUBLESHOOTING 4-4-12. When COVER ICE ROUTE MOTOR (GEARED MOTOR) does not work properly Caution 1. When replacing the Cover Ice Motor, pull out the plug to avoid an electric shock. 2. Be careful! When disassemble the Cover Ice Motor, spring can jumped out and may cause personal injury. 3.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-13. When the alarm is heard continuously (buzzer sound) ① If a 'dingdong' sound is heard Start continuously or 'Door opened' message is displayed. The door is slightly open. Is the door open slightly?
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-14. When the Panel PBA does not work properly ※ If no key is pressed for 10 seconds, the LEDs ① When the Panel PBA is not turned on or only some of the lamps are of the display are turned off.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-15. When the LCD does not work properly Start SMPS connector is inserted properly. (CN1, CN3) Insert the connector properly or Repair any defective contact The connector at the Fridge upper hinge cover is inserted properly.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-16. When it does not respond to touch Start Touch FPCB LCD PBA Touch connector is inserted properly. (CN12) Insert the connector properly or Repair any defective contact TSP FPCB connector is inserted properly.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-17. When the Wi-Fi does not work properly Start LCD PBA connector is inserted properly. (CN3) Insert the connector properly or Repair any defective contact Wi-Fi Module connector is inserted properly.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-18. When the BT does not work properly Start LCD PBA connector is inserted properly. (CN4) Insert the connector properly or Repair any defective contact BT Module connector is inserted properly.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-19. When the microphone does not work properly Start LCD PBA connector is inserted properly. (CN2) Insert the connector properly or Repair any defective contact MIC PBA connector is inserted properly.
This document cannot be used without Samsung's authorization TROUBLESHOOTING 4-4-20. When the Glaze Camera does not work properly Start LCD PBA connector is inserted properly. (CN8) Insert the connector properly or Repair any defective contact The connector at the Fridge upper hinge cover is inserted properly (F/R-Door).
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This document cannot be used without Samsung's authorization TROUBLESHOOTING ■ Voltage and resistance of the temperature sensor by temperature Temp. Temp. Resistance Voltage Temp. Temp. Resistance Voltage Temp. Temp. Resistance Voltage (℉) (℃) (㏀) (℉) (℃) (㏀) (℉) (℃) (㏀) 98.9...
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This document cannot be used without Samsung's authorization TROUBLESHOOTING ■ Voltage of the humidity sensor by humidity RH (%) Output (mV) RH (%) Output (mV) 2376 2402 2428 1010 2454 1043 2480 1076 2505 1109 2530 1141 2555 1173 2580...
This document cannot be used without Samsung's authorization 5. PCB DIAGRAM 5-1. PCB Layout with part positions (Main Board) A. AC Load Controlling Circuit(Driver IC, Relay, AC connector) B. SMPS, Dispenser panel communication circuit C. Fan Motor Driving Circuit : It supplies to various type of motors(7V-12V) D.
This document cannot be used without Samsung's authorization PCB DIAGRAM 5-2. Inverter PCB Layout with part positions 1. PCB Power Supply : Supplies DC 15V and 5V to the inverter circuit for the compressor control. 2. Inverter Control Circuit : Fridge Compressor Control Circuit.
PCB DIAGRAM 5-3. SMPS Board Layout with part positions 1. AC Input Connector : AC 220V Power Input Connector 2. Input Voltage Rectification Block : Rectifying AC 220V to DC 310V 3. Transformer 4. Switching and Feedback Block: Converting 310V DC to 5V, 12V Voltage by Switching and supplying stable DC voltage by receiving feedback signal 5.
PCB DIAGRAM 5-5. LCD PBA Layout with part positions 1. CPU (Hawk-MF) – It controls performance of all loads 2. DDR3, eMMC – Memory for operating CPU 3. Backlight Circuit – Supply Power for LCD Backlight 4. Speaker Circuit – Circuit for sound output 5.
8. REFERENCES 8-1. Glossary About Inverter technology This is a technology for ensuring efficiency that automatically controls the freezing and cooling performance depending on the various conditions including the surrounding temperature, the number of times the door is opened and the amount of stored food. Inverter technology implementing ultra power-saving If the door is frequently opened and lots of food is...
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REFERENCES ✽ Glossary Terminology Description LED stands for Light Emitting Diode. An LED is a semiconductor device that emits visible light when an electric current passes through it. This refers to the communication ports of the micom. Tx, Rx TX : Transmit signal. RX : Receive Signal. The IC used to electrically drive devices.
REFERENCES 8-2. French Heater Control Using a Humidity Sensor ▶ The French heater of the fridge is controlled by the humidity sensor value, the surrounding temperature and the fridge temperature. ▶ If the output voltage of the humidity sensor is 0.6V or lower or 4.7V or higher, it is judged to be a humidity sensor error (self diagnosis error code: 13E) and the French heater of the fridge is controlled by the surrounding temperature and the fridge temperature.
REFERENCES 8-5. Troubleshooting. Check the following before calling the service centre General Symptom Action • Make sure the power cord is connected properly. • Make sure the temperature control is set correctly. Try setting to a lower temperature. • Make sure the refrigerator is not being exposed to direct sunlight and is not near a heat source.
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REFERENCES Symptom Action • To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. The front corners This is not a system failure. and sides become •...
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REFERENCES Symptom Action • This happens when food containing a high proportion of Condensation forms water is stored uncovered, or the door has been left open for on the interior walls an extended period of time. or around vegetables. • Make sure food is covered or put in sealed containers. •...
• The old Samsung Smart Refrigerator app cannot connect with operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. • Make sure that your router is operating normally. The Samsung Smart • If the Wi-Fi icon on the refrigerator’s display is off, this...
• Download the Samsung Smart Home app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps. • Install and run the Samsung Smart Home app on your smartphone. • Make sure that your home router is operating normally with proper Internet service and connection.
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