Acer Chromebook CP714-2W Lifecycle Extension Manual
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Acer Chromebook CP714-2W Lifecycle Extension Manual

Acer Chromebook CP714-2W Lifecycle Extension Manual

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Acer Chromebook
CP714-2W/CP714-2WN
LIFECYCLE EXTENSION
GUIDE

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Summary of Contents for Acer Chromebook CP714-2W

  • Page 1 Acer Chromebook CP714-2W/CP714-2WN LIFECYCLE EXTENSION GUIDE...

  • Page 2: Table Of Contents

    Self-Repair ..........1-1 Disassembly Procedures .

  • Page 3: Self-Repair

    NOTE: NOTE: In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.

  • Page 4: Disassembly Procedures

    Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
  • Page 5 WEEE Annex VII Component These components are classified as requiring selective treatment: Battery pack  SSD module  Mainboard  Touchpad module  LCD panel  Disassembly Procedures...
  • Page 6 Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the AC adapter from the USB Type-C port (A or B) as shown in Figure 1-1 Figure 1-2. Figure 1-1.
  • Page 7 3. Remove stylus from the stylus slot (C) (Figure 1-3). Figure 1-3. Stylus Removal 4. Remove all cables from system. NOTE: NOTE: Make sure the system is completely powered off. Disassembly Procedures...

  • Page 8: Base Cover Removal

    Base Cover Removal 1. Remove nine (9) screws from the base cover (Figure 1-4). Figure 1-4. Base Cover Removal 2. Carefully pry up the base cover starting from the upper left side to release the latches. Then continue releasing the remaining latches highlighted by the yellow line as shown in Figure 1-5.
  • Page 9 3. Then grasp and remove the base cover from the system (Figure 1-6). Figure 1-6. Base Cover Removal Disassembly Procedures...

  • Page 10: Battery Pack Removal

    Battery Pack Removal Prerequisite: Base Cover Removal 1. Find the battery pack (A) in the system (Figure 1-7). 2. Detach the acetate tape (B) securing the cables (Figure 1-7). Figure 1-7. Battery Pack Removal 3. Disconnect the battery cable from the mainboard connector (C) (Figure 1-8).
  • Page 11 4. Remove the battery pack from the system (Figure 1-9). WEEE Annex VII Component: Battery Pack Figure 1-9. Battery Pack Removal IMPORTANT: Follow local regulations for battery disposal. Disassembly Procedures...

  • Page 12: Ssd Module Removal

    SSD Module Removal Prerequisite: Battery Pack Removal 1. Remove one (1) screw securing the SSD module (A) (Figure 1-10). Figure 1-10. SSD Module Removal 2. Disconnect the SSD module from the mainboard connector (B) (Figure 1-11). Then remove the SSD module. WEEE Annex VII Component: SSD Module Figure 1-11.

  • Page 13: Lcd Module Removal

    LCD Module Removal Prerequisite: Battery Pack Removal 1. Detach the mylar (A) securing the MIPI cable connection. Then disconnect the MIPI cable from the mainboard connector (B) (Figure 1-12). 2. Disconnect another MIPI cable from the mainboard connector (C). Then unroute the cable from the cable guides (Figure 1-12).
  • Page 14 3. Disconnect the eDP cable from the mainboard connector (D). Then unroute the cable from the cable guides (Figure 1-13). Figure 1-13. LCD Module Removal 4. Place the system on a flat surface and open the LCD module (E) as shown in Figure 1-14.
  • Page 15 6. Lift the LCD module away from the top assembly (Figure 1-15). CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. Figure 1-15. LCD Module Removal Disassembly Procedures 1-13...

  • Page 16: Mainboard Removal

    Mainboard Removal Prerequisite: Ensure that the Heatsink and Fan Module, SSD Module, and LCD Module have been disassembled prior removing the mainboard. 1. Detach the mylar (A) from the mainboard (Figure 1-16). Figure 1-16. Mainboard Removal 2. Disconnect the speaker cable from the mainboard connector (B) (Figure 1-17).
  • Page 17 9. Disconnect the WLAN antennas cables from the WLAN module connectors (I) (Figure 1-17). Figure 1-17. Mainboard Removal CAUTION: Fingerprint FFC (Flexible Flat Circuit), touchpad FFC, GMR-sensor board FFC, keyboard FPC (Flexible Printed Circuit), and keyboard backlight FPC, can be damaged if removed while the mainboard connectors are locked.
  • Page 18 12. Release the mainboard (L) from the I/O ports slots and guide pin (M) on the top assembly. Then remove the mainboard (Figure 1-19). WEEE Annex VII Component: Mainboard Figure 1-19. Mainboard Removal Figure 1-20. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-20.

  • Page 19: Touchpad Module Removal

    Touchpad Module Removal Prerequisite: LCD Module Removal 1. Lift the keyboard FPC (A) (Figure 1-21). 2. Disconnect the touchpad FFC (B) from the touchpad module and mainboard connectors (Figure 1-21). Then remove the touchpad FFC from the top assembly. Figure 1-21. Touchpad Module Removal CAUTION: Touchpad FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard and touchpad module connectors are locked.
  • Page 20 3. Lift slightly the mylar. Then detach the conductive tape (C) from the touchpad module and top assembly (Figure 1-22). Figure 1-22. Touchpad Module Removal 4. Remove three (3) screws securing the touchpad module (Figure 1-23). Figure 1-23. Touchpad Module Removal 1-18 Disassembly Procedures...
  • Page 21 5. Using the screwdriver, push the guide pins (D) firmly to release them from the top assembly (Figure 1-24). 6. Slide the touchpad module slightly to disengage it from the bottom latches (E), and then remove the touchpad module (F) from the top assembly (Figure 1-24).

  • Page 22: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Module Removal 1. Pry the LCD panel from the bottom left side to release the latches. Then continue prying along the left side of the LCD panel (Figure 1-25). Figure 1-25. LCD Panel Removal 2. Continue prying along the upper side of the LCD panel (Figure 1-26).
  • Page 23 3. Continue prying along the right and bottom right sides of the LCD panel (Figure 1-27). Figure 1-27. LCD Panel Removal 4. Continue prying the remaining latches on the bottom side of the LCD panel (Figure 1-28). Figure 1-28. LCD Panel Removal Disassembly Procedures 1-21...
  • Page 24 5. Release the eDP cable (A) from the hinge cap. Then carefully lift to partially remove the LCD panel as shown in Figure 1-29. Figure 1-29. LCD Panel Removal 6. Release the MIPI cable (B) from the hinge cap. Then carefully remove the LCD panel (C) from the LCD cover (Figure 1-30).
  • Page 25 Top Assembly Removal (Keyboard Removal) Prerequisite: Ensure that the Stylus Charger Cable, GMR-Sensor Board, Fingerprint Module, Speakers, Mainboard, and Touchpad Module have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and cannot be disassembled. In the event that the keyboard is damaged, replace the entire top assembly.

  • Page 26: Electronic Boards Diagrams

    Electronic Boards Diagrams Figure 1-32. System Block Diagram 1-24 Electronic Boards Diagrams...

  • Page 27: Troubleshooting

    Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

  • Page 28: What You Need To Do

    What you need to do Step 1: Try less invasive steps If you can sign in to your Chromebook, try these steps first: 1. Turn your Chromebook off, then back on again. 2. If your Chromebook still has an error, reset to factory settings.
  • Page 29 Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power  buttons for at least 10 seconds, then release them. 3. You'll see one of these messages: "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card.". ...
  • Page 30 "Please remove all connected devices and start recovery". First, remove anything that's connected to your Chromebook, such as a mouse, SD card or external hard drive. Then follow the steps to enter recovery mode. "The device you inserted does not contain Chrome OS". First, make sure that you inserted the USB drive or SD card that you used to create recovery media.

  • Page 31: Fru (Field Replaceable Unit) List

    FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. FRU (Field Replaceable Unit) List 1-29...

  • Page 32: Exploded Diagrams

    Exploded Diagrams Figure 1-33. System Exploded Diagram Table 1-1. System Exploded Diagram Description Stylus Stylus Charger Cable Heatsink Mainboard GMR-Sensor Board GMR-Sensor Board FFC SSD Module Speakers Touchpad FFC 1-30 Exploded Diagrams...
  • Page 33 Table 1-1. System Exploded Diagram (Continued) Description Battery Pack Fingerprint Module Bracket Fingerprint Module Base Cover Top Assembly Touchpad Module Conductive Tape Exploded Diagrams 1-31...
  • Page 34 Figure 1-34. LCD Assembly Exploded Diagram Table 1-2. LCD Assembly Exploded Diagram Description LCD Module eDP Cable Camera Module G-Sensor Board MIPI Cable LCD Hinge L LCD Hinge R LCD Cover 1-32 Exploded Diagrams...

  • Page 35: Check For Updates Yourself

    Check for updates yourself 1. Turn on your Chromebook. 2. Connect your Chromebook to Wi-Fi. 3. At the bottom right, select the time. 4. Select Settings 5. At the bottom of the left panel, select About Chrome OS. 6. Under "Google Chrome OS", you'll find which version of the Chrome operating system your Chromebook uses.

  • Page 36: Factory Reset Your Chromebook

    Factory reset your Chromebook 1. Sign out of your Chromebook. 2. Press and hold Ctrl + Alt + Shift + r. 3. Select Restart. 4. In the box that appears, select Powerwash > Continue. 5. Follow the steps that appear and sign in with your Google Account. NOTE: NOTE: The account you sign in with after you reset your Chromebook will be the owner...

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