LG 13Z950 Series Service Manual

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13Z950 Series

REV. 00

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2015 . 03. 19

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Page 1 Notebook 13Z950 Series REV. 00 Copyrightⓒ 2015 LG Electronics, Digital Mate Co., Ltd . All rights reserved. No part of this manual may be used, copied, reproduced, modified, distributed, displayed, stored in a retrieval system, or transmitted in any form by any Means (electronic, 2015 .
Page 2: Table Of Contents
Recovering from Boot Failure Backup and Restore Security Platform Data Symptom-to-part index Problems regarding System Shutdown and Booting Power system checkout LCD-related symptoms Indeterminate problems Removing and replacing a part (FRU) Part lists Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 3: Important Service Information
The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 4: Safety Notices
Though the main batteries have low voltage, a shorted or grounded battery can produce enough current to burn personnel or combustible materials. WARNING Before removing any part (FRU), turn off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 5: Safety Information
3 Removing or installing main units Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 6: Safety Inspection Guide
This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-LG features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
Page 7: Handling Devices That Are Sensitive To Electrostatic Discharge
4 Check the power cord for : 5 Check for any obvious non-LG alterations. Use good judgment as to the safety of any non-LG alterations. 6 Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 8: Laser Compliance Statement
Emits visible and invisible laser radiation when open. Do not stare into the beam , do not view directly with optical instruments, and avoid direct exposure to the bean. Backup (Standby) RTC battery safety information When replacing or disposing of the backup (standby) RTC battery, note the following : Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 9: Read This First
Before you go to the checkout guide, be sure to read this section. IMPORTANT NOTE Only trained personnel certified by LG should service the computer. Read the entire FRU removal and replacement page before replacing any FRU. Use new nylon-coated screws when you replace FRUs.
Page 10: Name Of Each Part
Name of Each Part Name of Each Part Front View Web Camera Webcam Operation Status Lamps Power Button Keyboard Touchpad Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 11: Left View
Devices that are not authorized with USB 3.0 may not operate normally when connected to the USB 3.0 port. The fast charge USB port complies with USB specifications. This function may not work properly in products that do not comply with the USB specifications. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 12: System Information
The WLAN card differs depending on model type and cannot be replaced by the user Manufacturers and installers cannot provide services related to human safety as this wireless device may cause radio interference. Web Camera 1.3 M / HD Web camera Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 13: Product Weight
System information 10/100 Megabit Product Weight Approx. 0.98 kg (a battery included) The weight may differ according to the model. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 15: Using Hot Keys
Using Hot Keys You can use hot keys as shown below to perform various functions. To enable OSD3 Guide message to appear, update the OSD from [LG Update Center]. Then run [LG Control Center] > [System Settings] > [On Screen Display] tile.
Page 16: Operation Status Lamps
Caps Lock Lamp On: When the caps lock is activated Off: When the caps lock is deactivated Webcam Lamp On: When the webcam is operating Off: When the webcam is not operating Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 17: Bios Flash
To boot into DOS / EFI Shell, you must disable “Secure Boot option”. To boot from a USB device, use [F2] key to move the USB device to the top of the list in Boot menu after entering BIOS Setup, or press [F10] key to display Boot menu while the LG logo is being displayed, and the select a device you want to use.
Page 18 In Security, in “Secure Boot Configuration," Secure Boot values are right. (For details, refer to [Check Secure Boot].) It selects the :” Load Setup Defaults” on the “Exit” menu or [F9] Key and it summons a BIOS settings at initial value. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 19: Check Secure Boot
Upon the system rebooting, enter BIOS Setup again and check if Secure Boot has the values in the following figure. (Check UEFI Secure Boot, Protected Signatures, CertNames and Secure Boot Option.) Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 20: Bios Setup
Downgrading from Windows 8 to Windows 7 (SecureBoot Disable) In Windows 8, select “Restart”. Once the system restarts and “LG” Logo appears, press [F2] key. The booting speed is faster than the existing models. You’d better press it as soon as the system restarts.
Page 21: Initial Screen
You can select which drive to search first to load the machine's operating system. Drag the device icon to change the boot order. Exit This menu can be set to an initial value or save your change. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 22 This shows the type of CPU. Processor Speed This shows the speed of CPU. System Memory Speed This shows the speed of the memory card. Total Memory This shows size of system memory. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 23: Advanced Menu
Sets the Fn keys to be unavailable, available all the time, or available only when pressed for a certain duration. Fn Key & Ctrl Key Exchange This swaps Fn and with Ctrl keys. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 24 (DEP: Technology examining memory additionally to prevent execution of malignant code in the system) Intel provide XD (eXecute Disable bit) that architecture is compatibility with DEP as a standard. Intell® Virtualization Technology Set Intel® Virtualization Technology. Intel® HT Technology Set Intel® HT Technology. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 25: Security Menu
Set the Protected Signatures option to Disabled (Setup Mode). Once you do so, the Secure Boot option stays Disabled until you click the Reset to Default option. Set SSD User Password Set up a Password on the device. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 26 Choose to activate the TPM encryption.(If partial encryption is to be activate, set it as ON) Boot menu Edit Boot Order To change the booting order of the system, drag the decive icons up or down. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 27 Confirmation asks you to confirm your selection. Press Yes to load setup defaults. Discard Changes This returns to the factory default settings for each parameter in the Setup menu. Save Changes Save change value. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 28: Using Lg Recovery Center
System information Using LG Recovery Center If the system has an error, you can use LG Recovery Center to use Windows 8 recovery function to recover or restore the system to its initial pre-pur- chase state. CAUTION LG Recovery Center uses the Windows 8 recovery function.
Page 29 When the following screen appears, select the USB flash drive and click [Next]. CAUTION This process deletes all the data on the storage device designated as a recovery drive. Make sure to back up its data in advance. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 30 Select [Delete the recovery partition] while creating a recovery drive to remove the recovery partition in the PC. Once the recovery partition is removed, you cannot use the recovery function of the PC. You can only recover the system using the recovery media. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 31: Recovering From Boot Failure
System information Recovering from Boot Failure If booting is impossible due to a serious error with the system, you can recover the system through LG Recovery Center RE. CAUTION If you have deleted the restoration data in the protected area of the hard disk, or have arbitrarily installed another operating system, the restore function may not work.
Page 32 For recovery, the power adapter must be connected. Connect the system power and then recover the system. When the factory reset has been completed as shown in the following figure, click the [Complete] button and then restart the system. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 33 If it is impossible to recover by using [F11], you can recover the system through a recovery drive. To recover by using a recovery drive, you must have the recovery drive made through LG Recovery Center [Create Recovery Drive]. Connect the recovery drive to the USB port of the PC.
Page 34: Backup And Restore Security Platform Data
PSD configuration settings are included in both automatically written Backup Archives and manually written Backup Archives. y PSD backup file (e.g. SpPSDBackup.fsb): A backup copy of the PSD image file may be created during a Security Platform User's manual backup. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 35 Please note that automatic backups are only executed if your PC is not shut down at the scheduled time.Please note that the user account chosen for the scheduled backup must be member of the group “Administrators” or “Backup Operators”. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 36 This button is disabled, if the Infineon Security Platform is disabled or not yet set up. Click here to create a backup authentication device. This feature is only available, if Enhanced Authentication is enabled. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 37: Symptom-To-Part Index
Check that power is supplied when you power on the PC. Power off the PC. Disconnect the AC adapter and install the charged battery pack. Check that the battery pack supplies power when you power on the PC. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 38 If the charge indicator still does not turn on, replace the system board. Then reinstall the battery pack. NOTE Do not charge battery pack, when its temperature is below 0 or above 75. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 39 If the resistance is not correct, replace the battery pack. If the resistance is correct, replace the system board. NOTE Charging will take at least 3 hours. NOTE Battery is an expendable supplier, so its capacity and used time can be reduced by using the computer. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 40: Lcd-Related Symptoms
LCD Assembly. LCD screen unreadable. System board. Wrong color displayed. Horizontal or vertical lines displayed LCD Assembly. on LCD Power-on indicator on, and a blank\LCD LCD Assembly. during POST. System board. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 41: Indeterminate Problems
If the problem remains, replace the following FRUs one at a time. (do not replace a non-defective FRU) a. LCD Assembly (Check external monitor whether the same problem recurs or not). b. Keyboard. c. Keydeck (TouchPad and Scroll Button Assembly). d. System board. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 42 As for the screw, every Torque 3 ± 0.2Kgfcm(0.196Nm) * The system hinge part apply to 2.5 ㎏fcm. For further information on Removing and Replacing a Part(FRU), refer to Explore view Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 44 Removing and replacing a part (FRU) Remove the 4 screws. FRU No. Specification 1SZZBA4080A Screw, M2 L4.0 D4.0 H1.0 Silver Remove the Bottom case using ZIC. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 46 Remove the following parts in order before replacing this part. a. Bottom Case(1010) Disconnect the cable after removing the 6 screws. Cable FRU No. Specification FAB31738902 Screw, M2.0 L3.5 H0.6 D4.8 Black Remove the Battery. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 47 Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020) Disconnect the cable after removing the 4 screws. Cable Cable Cable Cable FRU No. Specification FAB31738902 Screw, M2.0 L3.5 H0.6 D4.8 Black Remove the Speakers. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 48 Bottom Case(1010), b. Battery(1020), c. Speaker(1030) Disconnect the cable after removing the 4 screws. Cable FRU No. Specification FAB31738902 Screw, M2.0 L3.5 H0.6 D4.8 Black Remove after opening and folding 1/3 to the keyboard deck. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 50 Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020) Disconnect the cable after removing the 3 screws. Cable FRU No. Specification FAB31738902 Screw, M2.0 L3.5 H0.6 D4.8 Black Remove the FAN. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 51 Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020), c. FAN(1050) Remove the 4 screws. FRU No. Specification 수 수 FAB31882801 Screw, M2.0 L2.0 D5.8 H0.4 BK Remove the heat sink. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 52 Removing and replacing a part (FRU) 1070 Memory NOTE Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020) Disconnect the hook. HOOK HOOK Remove the memory. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 54 Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020) Remove the screw. FRU No. Specification FAB31882801 Screw, M2.0 L2.0 D5.8 H0.4 BK Remove the SSD. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 55 Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020) Remove the sheet and rubber. Remove the screw. FRU No. Specification 수 수 FAB31882801 Screw, M2.0 L2.0 D5.8 H0.4 BK Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 57 Disconnect the 2 cables after removing the 10 screws. Cable Cable FRU No. Specification FAB31882801 Screw, M2.0 L2.0 D5.8 H0.4 BK 1SZZBZ3009J Screw, M2.0 L2.5 D4.0 H:1.0 (Green) Remove the mainboard. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 58 1120 Touch Pad Cable NOTE Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020), c. Mainboard(1110) Disconnect the cable. Cable Remove the touch pad cable. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 59 Bottom Case(1010), b. Battery(1020), c. Keyboard deck(1040) Press top of the hinge cap in the direction of the arrow and then remove the hook by lifting bottom of it. Remove the Hinge Cap. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 60 Remove the following parts in order before replacing this part. a. Bottom Case(1010), b. Battery(1020), c. Keyboard deck(1040), d. Hinge Cap(1130) Remove the 6 screws. FRU No. Specification 1SZZBA4080A Screw, M2 L4.0 D4.0 H1.0 Silver Remove the Hinges. Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 61 There are three pieces of double-sided tape at the bottom of the front case as seen in below figure. Press the LCD surface gently and pull the front case forward to remove the double-sided tape. TAPE TAPE TAPE Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 62 Remove the 4 hooks located front bottom. CAUTION Before removing the hooks, make sure the black tape on the LCD is separated from the front case. HOOK HOOK HOOK HOOK Left Right HOOK HOOK Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 63 You can unlock the hooks easily by pressing the sides of the front case inward. Disconnect the hook of top after removing hook of side. HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK HOOK Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 65: 1160 Lcd Assembly
Bottom Case(1010), b. Battery(1020), c. Keyboard deck(1040), d. Hinge Cap(1130), e. Hinge(1140), f. LCD Front Case(1150) Disconnect the LCD Assembly. CAUTION The backside of the LCD assembly is attached with double-sided tapes, so you need to raise it slowly to separate it. Disconnect the cable. Cable Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 67 Bottom Case(1010), b. Battery(1020), c. Keyboard deck(1040), d. Hinge Cap(1130), e. Hinge(1140), f. LCD Front Case(1150) g. LCD Assembly(1160) Remove the Webcam & LCD Cable. Disconnect the Webcam and LCD Cable. Cable Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 69: Part Lists
SK Hynix DDR3L-1600MHz 4GB Memory NMRY01 EAN62682401 Hynix 1600MHz 8GB Memory (DDR3L) NMRY01 EAN62682402 SK Hynix DDR3L-1600MHz 8GB Battery NBATT01 EAC62718301 Battery ass'y NWEBC01 EBP61921801 Webcam Webcam NWEBC02 MCQ67426301 Cushion isolation PWR LED Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 70 2P DC PIN PLUG Korea, White Color Straight Body NADT01 EAY63468701 Adapter and Angle Type DC Plug(3pi, 1.1pi) LIEN CHANG ELECTRONIC ENTERPRISE CO.,LTD 80-5600-200(WHITE) MODULAR JACK USB micro NADT02 EAD62628501 0.145M 8P, 5P WHITE AWG28 N MEC I MEX Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 71 SYSTEM POCKET NO PRINT 13Z940 Pouch SYSTEM POCKET NO PRINT 13Z940 Pouch_BLACK NPOUCH01 MAF63367304 Pouch EDITION COMPLEX NT-X ACCESSORY ZIPPER NO PRINT B2C NPOUCH02 MAF63108502 Only B2B and Public Carrying BAG 13inch under Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 73 Loc. No. LG P/N Description Remark NWEBC01 EBP61921801 Webcam Webcam NWEBC02 MCQ67426301 Cushion isolation PWR LED Rear LG logo-changed NLCD10 AFB73669351 13Z950 LCD ASSY FULLHD 13.3INCH Glare Display, White Front-changed (added rubber) Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 75 NLAB07 MEZ65774401 AC 7260 2x2 AC+BT(Intel / 7260NGW)_For Black mode (Other models are laser print) ID Label 13Z940 Brazil, Intel Wireless-AC 3160 1x1 AC NLAB07 MEZ65529801 Only Brazil +BT(Intel / 3160NGW) Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 77 EAN62661601 Hynix 1600MHz 4GB Memory (DDR3L) NMRY01 EAN62661602 SK Hynix DDR3L-1600MHz 4GB Memory NMRY01 EAN62682401 Hynix 1600MHz 8GB Memory (DDR3L) NMRY01 EAN62682402 SK Hynix DDR3L-1600MHz 8GB Battery NBATT01 EAC62718301 Battery ass'y Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 78 Foot Rubber, Rear, Blue, Add 0.5mm NBOTM03 MDP62806714 Foot Rubber, Rear, Black, Add 0.5mm Antenna Performance NBOTM04 AJJ75018301 Zeta2 SPEAKER Speaker(Left) + Antenna(Main) Assy Improvement Antenna Performance NBOTM05 AJJ75038301 Zeta2 SPEAKER Speaker(Right) + Antenna(Aux) Assy Improvement Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 80 80-5600-100(BLACK) MODULAR JACK USB micro 0.145 NADT02 EAD62628401 M 8P, 5P BLACK AWG28 N MEC I MEX 80-5600-101(BLACK) MODULAR JACK USB micro 0.145 NADT02 EAD62628402 M 8P, 5P BLACK AWG28 N MEC IMEX INC Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...
Page 81 SYSTEM POCKET NO PRINT 13Z940 Pouch SYSTEM POCKET NO PRINT 13Z940 Pouch_BLACK E NPOUCH01 MAF63367304 Pouch DITION COMPLEX NT-X ACCESSORY ZIPPER NO PRINT B2C NPOUCH02 MAF63108502 Only B2B and Public Carrying BAG 13inch under Copyrightⓒ2015 LG Electronics Co., Ltd. LGE Internal Use Only...

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13z940 series

LG 13Z950 Series Service Manual

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Summary of Contents for LG 13Z950 Series

Page 2: Table Of Contents

Page 3: Important Service Information

Page 4: Safety Notices

Page 5: Safety Information

Page 6: Safety Inspection Guide

Page 7: Handling Devices That Are Sensitive To Electrostatic Discharge

Page 8: Laser Compliance Statement

Page 9: Read This First

Page 10: Name Of Each Part

Page 11: Left View

Page 12: System Information

Page 13: Product Weight

Page 14: System Block Diagram

Page 15: Using Hot Keys

Page 16: Operation Status Lamps

Page 17: Bios Flash

Page 19: Check Secure Boot

Page 20: Bios Setup

Page 21: Initial Screen

Page 23: Advanced Menu

Page 25: Security Menu

Page 28: Using Lg Recovery Center

Page 31: Recovering From Boot Failure

Page 34: Backup And Restore Security Platform Data

Page 37: Symptom-To-Part Index

Page 40: Lcd-Related Symptoms

Page 41: Indeterminate Problems

Page 43: 1010 Bottom Case

Page 65: 1160 Lcd Assembly

Page 69: Part Lists

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LG 13Z950 Series Service Manual

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