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Table of Contents
Troubleshooting
Related Manuals for Compaq dx2040 - Microtower PC
Summary of Contents for Compaq dx2040 - Microtower PC
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Page 1: Troubleshooting Guide
Troubleshooting Guide HP Compaq Business PCs... - Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Troubleshooting Guide HP Compaq Business PCs First Edition (October 2008) Document Part Number: 507871-001...
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Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 4 About This Book ENWW...
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Page 5: Table Of Contents
Table of contents 1 Computer Diagnostic Features HP Insight Diagnostics ......................... 1 Accessing HP Insight Diagnostics ..................1 Survey Tab .......................... 2 Diagnose Tab ........................2 Test Tab ..........................3 Status Tab ........................... 4 Log Tab ..........................5 Help Tab ..........................5 Saving and Printing Information in HP Insight Diagnostics .......... - Page 6 ENWW...
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Page 7: Computer Diagnostic Features
Computer Diagnostic Features HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. -
Page 8: Survey Tab
NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. -
Page 9: Test Tab
Attachment (SATA), and serial attached SCSI (SAS) disk drives that are attached to Smart Array controllers and select MSA controllers configured as part of a logical volume. To determine the health of a hard disk drive, Diagnosis looks at operational history provided by the hard disk drive and proprietary information provided by the Smart Array controller or the MSA controller. -
Page 10: Status Tab
For each test type, there are two test modes to choose from: ● Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed. -
Page 11: Log Tab
Log Tab The Log tab contains a Test Log tab and an Error Log tab. The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log. -
Page 12: Downloading The Latest Version Of Hp Insight Diagnostics
NOTE: Do not remove the USB key until you see a message indicating that the html file has been written to the media. Print the information from the storage device used to save it. NOTE: To exit HP Insight Diagnostics, click the Exit Diagnostics button in the bottom left corner of the screen then remove the Documentation and Diagnostics DVD from the optical drive. -
Page 13: Hp Backup And Recovery Manager
HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. -
Page 14: Troubleshooting
Troubleshooting Safety and Comfort WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide available on the Web site at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. -
Page 15: Helpful Hints
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online... - Page 16 ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
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Page 17: Solving General Problems
Solving General Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Computer will not turn on. -
Page 18: Chapter 2 Troubleshooting
Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If NOTE: Connecting the computer to a live AC outlet prolongs the problem persists, replace the RTC battery. - Page 19 Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful Lower the display resolution for the current application or on the graphics subsystem consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.
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Page 20: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, the Windows operating system automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. -
Page 21: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 22: Contacting Customer Support
Table 2-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card. followed by a two second pause.
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