Solving Cd-Rom And Dvd Problems - HP dc7700 - Convertible Minitower PC Troubleshooting Manual

Solving CD-ROM and DVD Problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
Table 2-15 Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause
The device is attached to a SATA port that has been disabled
in the Computer Setup utility.
Removable Media Boot is disabled in the Computer Setup
utility.
Network Server Mode is enabled in Computer Setup.
Non-bootable CD in drive.
Boot order not correct.
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The device is attached to a SATA port that has been disabled
in Computer Setup.
Drive responds slowly immediately after power-up.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Drive is not connected properly or not properly configured.
40 Chapter 2 Troubleshooting Without Diagnostics
Solution
Run the Computer Setup utility and ensure the device's SATA
port is enabled in Storage > Storage Options.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure CD-
ROM is enabled in Storage > Boot Order.
Run the Computer Setup utility and disable Network Server
Mode in Security > Password Options.
Try a bootable CD in the drive.
Run the Computer Setup utility and change boot sequence
in Storage > Boot Order.
Solution
Check cable connections.
See reconfiguration directions in the
Installation Problems on page 32
does not recognize the new device, check to see if the device
is listed within Computer Setup. If it is listed, the probable
cause is a driver problem. If it is not listed, the probable cause
is a hardware problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under Advanced > Power-On.
Run the Computer Setup utility and ensure the device's SATA
port is enabled in Storage > Storage Options.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solution
See the documentation that came with the optional device.
Solving Hardware
section. If the system still
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