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ON THE GO USER GUIDE How Health and Home Connect.
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WELCOME! Enclosed you will find your Monitoring Service Agreement filled out with the information provided at the time of your order. Please review the agreement carefully to ensure its accuracy and note any updates if necessary. Sign and date the Monitoring Service Agreement where indicated and return it in the postage paid envelope.
Attach the charging cable to the plug and insert into an electrical outlet that is not controlled by a light switch. Place your On the Go device in the indicated direction on the charging cradle. Make sure “Your device is the device announces, now charging.”...
USING YOUR DEVICE PLACING AN EMERGENCY CALL Firmly press and hold the HELP button FOR HELP until the device beeps and announces, PRESS AND “Placing an emergency call now. To cancel HOLD BUTTON UNTIL BEEP the call please press and hold the HELP button for two seconds now.”...
USING YOUR DEVICE TURNING OFF YOUR DEVICE Quickly press and release the Help button TURN OFF Your device will announce, three times. TAP-TAP-TAP “Device is powering off. Please confirm by pressing and holding the HELP button now.” Confirm by pressing and holding the Help button and the device will announce, “Powering off now, goodbye.”...
FALL DETECTION FALL DETECTION – HOW IT WORKS Fall Detection only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the device will send a signal which will initiate a call to the emergency response center.
OVERVIEW What What you Announcement this means should do Solid Red “ Your device is Device is Leave on charger now charging.” connected to until battery is the charger. charged and the LED is green. Blinking Red “ Your device Your battery is Place device on battery is...
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TIPS AND REMINDERS Your device requires adequate battery charge and • cellular signal to make an emergency call. Your device is water-resistant and can be worn in the • shower, it should not be submerged in water. Lanyards are designed to breakaway under certain •...
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TIPS AND REMINDERS Your device uses GPS technology to identify your • location. In good conditions, the product should provide a location that is accurate within 30 feet or less. However, the performance of GPS can be affected by a wide range of factors, including obstructions, metal objects in the vicinity, structures that block the signal from satellites, weather, and other factors.
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PLEASE NOTIFY US if there are any changes to your address, phone number or emergency contacts.
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