Eccotemp SH12-A Manual

Whole-home tankless water heaters

Hide thumbs Also See for SH12-A:

Installation, use and care instructions (60 pages)

Table Of Contents

Quick Links

Download this manual

SH12-A-LP/NG

SH12-A MANUAL

WHOLE-HOME TANKLESS WATER HEATERS

INSTALLATION, USE AND CARE INSTRUCTIONS

VOICE COMMANDS

REMOTE CONTROL

WIFI CONNECTED

SMART ON/OFF

SMARTHOME READY

SCHEDULE & TIMER

SMART APP

ERROR DETECTION

Table of Contents

Need help?

Do you have a question about the SH12-A and is the answer not in the manual?

Questions and answers

Summary of Contents for Eccotemp SH12-A

Page 1 SH12-A-LP/NG SH12-A MANUAL WHOLE-HOME TANKLESS WATER HEATERS INSTALLATION, USE AND CARE INSTRUCTIONS VOICE COMMANDS REMOTE CONTROL WIFI CONNECTED SMART ON/OFF SMARTHOME READY SCHEDULE & TIMER SMART APP ERROR DETECTION...
Page 2 PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 3 INDOOR USE ONLY INDOOR USE ONLY PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 4 Installation and service must be perfromed by by a qualified installer or service technician. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 5 ﬁre department. To do so may result in an explosion or ﬁre. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 6: Table Of Contents
NOTICE! Attention is called to observe a specified procedure or maintain a specific condition. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 7 Read and follow water heater warnings and instructions. If owners manual is missing, contact the retailer or manufacturer. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 8 PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 9: Safety Precautions
Propane Installation, and the Canadian Electrical Code, CSA C22.1 Part 1, in the absence of local codes. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 10 Stay away from the house (or building) until the service call has been made, the leak is corrected and qualified agency has determined the area to be safe. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 11: Typical Installation
INSTALLING THE SH12 - A Typical Installation (Some Items May Not Apply) PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 12 Local codes or plumbing authority requirements may vary from the instructions or diagrams provided and take precedent over these instructions. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 13: Location
• The water heater should be installed as close as practical to the vent termination to minimize vent length and the number of elbows required for venting. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 14 3. Where condensate steam could cause damage or impair the operation of regulators, relief valves or other equipment. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 15: Combustion And Ventilation Air
Valve 1 pcs. (Included in x 2 pcs. Manual Canada Shipments Only) PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 16: Water Supply Connection
Installation of unions or flexible copper connections are recommended on the HOT and COLD water lines, so that the water heater may disconnect easily for servicing if necessary. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 17: Gas Supply
LPG. Use compound sparingly and use on male threads only. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 18: Relief Valve
1/2 psi (14’w.c.). HIGH ALTITUDE The Eccotemp SH12-A SMARTHOME Indoor Gas Tankless Water Heater has been tested for use at elevations up to 2000 ft. Installation and use of the Eccotemp SH12-A above 2000 ft. may effect overall eﬃciency and performance.
Page 19: Venting
NOTICE: Vent pipes must be completely insulated with inflammable material when installed in alcoves, closets, and garages and must not touch any flammable material. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 20: Draining The Condensate
Eccotemp also recommends adding a backflow preventer to keep freezing outside air from reaching the water heater. Consult with an installation professional for proper installation. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 21 The SH12-A is a Category III water heater. Please ﬁnd detailed instructions for installation of the SH12-A and venting on pages 19-26. The instructions for the installation of the venting system shall specify that the horizontal portions of the venting system shall be supported to prevent sagging;...
Page 22 Clearance to unventilated soffit. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 23 • In accordance with the current ANSI Z223.1 / NFPA 54 National Fuel Gas Code. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 24 Outside Wall Side View Termination Hood Part #1200034 PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 25 32°F/0°C to prevent damage to the water heater, to property, or to people. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 26: Installation Procedure
3° grade in order to avoid rain (or condensation entering the heater) through the exhaust pipe. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 27: Electrical Connection
Section solenoid Valve Switch Valve Proportional Valve Thermostat PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 28: Insulation Blankets
• DON’T install this product where standing water may occur. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 29: Mounting
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 30: Installation Checklist
ॶ Wiring meets all local codes. ॶ GFCI Protection where required. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 31: Operation Instructions
2. Turn the Gas Shut-Off Valve located on the outside of the unit clockwise to the “OFF” position. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 32: Turning On The Water Heater
Turn on your water heater by touching the power icon on the front, the icon should illuminate to red and you can use the water heater at it’s factory preset. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 33: Water Temperature
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 34: Eco Mode
Power ECO Mode Temperature Down(-) Temperature Up(+) PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com Phone: 866-356-1992...
Page 35: Smart App
SMARTHOME tankless water heater. A broad range of commands can be used to control water temperature, check heater status, and to set schedules and timers. Let our Eccotemp SMARTHOME app tell you exactly how much money you save heating water.
Page 36 Download it today to unlock your SMARTHOME water heater’s full capabilities. Simply search for “Eccotemp” on the Apple App Store, Google Play or scan once of the QR codes on the previous page. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
Page 37 OPERATING INSTRUCTIONS SMARTHOME MOBILE APP CONT. 1. Download the App to get Started Find and download the Eccotemp smart phone app on the Apple App Store or the Google Play Store by typing “Eccotemp” into search panel. 2. Setup and Login Once the app is installed, create a login and connect the app to the water heater.
Page 38: Housekeeping
DANGER: Combustible materials, such as clothing, cleaning materials, or flammable liquids, etc, must not be placed against or next to the water heater. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 39: How To Clean The Water Filter
PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 40: Maintenance
NOTICE: The water heater may not operate unless the above procedure is followed correctly. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
Page 41: Parts
Glass Combustion Chamber Display Cover PCB Box PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com Phone: 866-356-1992...
Page 42: Troubleshooting
10-15 seconds. Check for error code. hot water faucet is closed. PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com...
Page 43: Error Codes
Eccotemp SMARTHOME App. • Take the proper action shown below and attempt operation of the water heater again. • Turn off the water faucet and turn off the water heater with the remote control or through the Eccotemp SMARTHOME App.
Page 44: Customer Service
Please contact Eccotemp to obtain an RGA number prior to shipping anything to Eccotemp. Failure to do so could result in loss of Product. Eccotemp will not be responsible for replacement due to loss or damage if these steps are not properly followed.
Page 45 Product is not intended to be used as set forth in Eccotemp’s Installation Manual and Use & Care Manual. 5. A repair, replacement, or refund will not be provided if the Product is damaged as a result of improper installation, including improper ventilation materials, sizing, length, elevation, condensation drainage, or inadequate airflow.
Page 46: Notes
Notes PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com Phone: 866-356-1992...
Page 47 Notes PLEASE NOTE: SH12-A IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION. Support: support.eccotemp.com Shop Online: www.eccotemp.com Phone: 866-356-1992 Designed in Summerville, SC...

This manual is also suitable for:

Sh12-a-lp Sh12-a-ng