When servicing this product, under no circumstances should the original design be modified or altered without permission from NAD Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon comple- tion of repairs.
SERVICING PRECAUTIONS CAUTION: Before servicing the 3D NETWORK BLU-RAY / DISC Electrostatically Sensitive (ES) Devices PLAYER covered by this service data and its supplements and Some semiconductor (solid state) devices can be damaged addends, read and follow the SAFETY PRECAUTIONS. easily by static electricity.
SPECIFICATIONS • GENERAL Power requirements: AC 110 ~ 240 V, 50 / 60 Hz Power consumption: 22 W Dimensions (W x H x D): Approx. 430 x 62 x 252 (mm) Weight (Approx.): 2.5 kg (Net weight) Operating temperature: 41 °F to 95 °F (5 °C to 35 °C) Operating humidity: 5 % to 90 % •...
3. PACKING ACCESSORY SECTION 900 Remote Control 808 Battery EAD60816801 N.A. AC Cord EAD60816803 EURO AC Cord 803 Packing 803 Packing 804 Bag 802 Box...
DIGITAL DISPLAY & MEDIA TRAINING MASTER Objective: To provide clear and concise guidelines for customer service agents to handle calls on box goods calls. 1. DISTORTED PICTURE 1-1. Lines on Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect What cables is the BD to the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-2. Ghost Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-3. Rolling Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-4. Shaky Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-5. Blurry Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2. NO PICTURE 2-1. Black Screen The entire screen is black. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-2. Blue Screen The entire screen is a solid blue color. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-3. Snowy Screen A snowy picture is when black and white dots are all over the screen. Make sure the customer did not select 480i resolution in the menu Does the BD on-screen of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-4. No Signal A “no signal” message appears on the screen of the display. Make sure the customer did not select 480i resolution in the Does the BD on-screen menu of the BD player if using HDMI connections. Change resolution on menu appear? upconversion BD player by pushing the resolution button of the remote controller.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-5. Invalid Format or Format Not Supported Make sure the customer’s simultaneously connecting analog component cable with HDMI cable. And then If Copy Protected Disc is playing back, Is the customer using a analog component output is no picture. Only when the analog output digital cable connection? is 480i, you can see the picture.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 3. PICTURE COLOR 3-1. No Color The video displays no color and only shows in black and white. Determine what cables the customer is using to connect the BD What cables is the customer to the TV and if connected properly.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 3-2. Poor Color The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to a screen. Determine what cables the customer is using to connect the BD to What cables is the customer the TV and if connected properly.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4. NOISE/AUDIO PROBLEMS 4-1. No Audio The customer is not able to get audio. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-2. Distorted Audio The audio sounds muffled, scratchy, or the audio skips. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-3. Humming/Clicking Noise The unit is making a humming noise or a clicking noise. BDs make a slight hum when playing discs. Does the noise only A clicking noise or a noise interfering with audio may indicate a problem. happen when a disc Try multiple discs.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5. MISCELLANEOUS 5-1. No Power The unit will not turn on. Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall. Does the unit turn on See if the unit will turn on when the power button the unit is pressed.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-2. Disc Error The unit displays “disc error” when a disc is inserted into the BD player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-3. Unit Locks Up Unit does not respond to any commands. If the unit will turn on or off with the button on the unit, Does the unit respond to troubleshoot the remote control. Please refer to the buttons on the unit? Remote Control Not Working call flow.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-5. Remote Control Not Working If the buttons on the front of the unit do not respond, Does the unit respond to determine if the product has locked up or if the unit will not turn on. buttons on the front of the unit? The problem is not the remote control.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-6. Will Not Play Disc The unit will not play a disc when a disc is inserted into the player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-7. Disc Freezes or Skips The audio and video freeze and skip during play back of a BD or DVD disc. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-8. Can Access Menu, but Not Play a Movie The disc menu is displayed but the disc will not play. Go into the system information screen of the BD player. To access this menu, bring up the main menu. Go to TV aspect, Check the system information highlight 16:9, press 1397139 and hit enter.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-10. Aspect Ratio The customer has bars on the top and bottom of the screen, the left and right of the screen, or both. A full screen movie played on a wide screen TV will have bars Is the movie on the left and right side of the TV.
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DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-11. My Unit Won’t Upconvert The customer has a problem with getting the unit to change resolutions to 480p, 720p, 1080i, or 1080p. Ask the customer to press stop to stop the disc from playing. Is the disc Ask the customer to press the resolution button to change the resolution.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 6. BLU-RAY PLAYER 6-1. Slow Loading Times for BDs The loading times for a blu-ray disc is 30 seconds. Why does it take so When a customer switches from one disc to another, the lens long to load my BDs? will change which is what causes the delay.
BE MODIFIED OR ALTERED WITHOUT PERMISSION CIRCUIT USED. THIS WAY, IMPLEMENTATION 2. Voltages are DC-measured with a digital voltmeter FROM THE NAD. ALL COMPONENTS SHOULD OF THE LATEST SAFETY AND PERFORMANCE during Play mode. BE REPLACED ONLY WITH TYPES IDENTICAL IMPROVEMENT CHANGES INTO THE SET IS NOT TO THOSE IN THE ORIGINAL CIRCUIT.
COMPONENT REPAIR GUIDE 1. ABNORMAL MD OPERATION Abnormal disc reading or abnormal tray open/close. Replace new MD and test if it is operated normally. 1-1. Component 1) Traverse assembly 2) FFC cable from MAIN board to MD 1-2. How to troubleshoot (Countermeasure) 1) Check the connection between main board and FFC cable, 2) Confirm the connection point.
COMPONENT REPAIR GUIDE 2. "ALL BD DISC" READING ERROR - All the Blu-ray disc is not operated, but DVD and CD are operated normally. - If the LDO for APC of BD laser diode is abnormal, BD doesn't work. - If the LD current control is abnormal, BD doesn't work. 2-1.
COMPONENT REPAIR GUIDE 3. "ALL DVD DISC" READING ERROR - All the DVD disc is not operated, but BD and CD are operated normally. - If the LD current control is abnormal, DVD doesn't work. 3-1. Component 1) MD (Traverse Assembly) 2) Q712, Q717 3-2.
COMPONENT REPAIR GUIDE 4. "ALL CD DISC" READING ERROR - All the CD disc is not operated, but BD and DVD are operated normally. - If the LD current control is abnormal, CD doesn't work. 4-1. Component 1) MD (Traverse Assembly) 2) Q713, Q715 4-2.
COMPONENT REPAIR GUIDE 5. ABNORMAL SERVO OPERATION - The actuator, spindle and sled operation of pick-up are abnormal. - After changing MD, the motors are abnormal operations. - After changing Motor Drive IC, the motors are abnormal operations. 5-1. Component 1) MD (Traverse Assembly) 2) IC706 –...
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 1. BCM7633 1-1. Front-end Block Diagram PICK-UP & MOTOR RF IN CD,DVD,BD Demodulator, Decoders Wobble Detector A~J IN Servo FORCUS, TRACKING, DACs MOTOR ARM Cortex R4 Laser Processor LASER Control FE Control OSC, MEMORY(DDR,FLASH) :B/END SHARING...
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1-2. Pin Function OFE – Motor Driver Interface Label PU/PD Tol. (V) Loc. Description Function I/O OFE_MDI_FG Spindle Motor Feedback OFE_MDI_DMO – Spindle Motor Output OFE_MDI_STEP1 – Sled Step Motor PDM DAC OFE_MDI_STEP2 – Sled Step Motor PDM DAC OFE_MDI_FOO –...
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OFE–Serial Interface Label PU/PD Tol. (V) Loc. Description Function I/O OFE_SER_SEN2 STI/O SSI Enable Out OFE_SER_SCLK SSI Clock Out OFE_SER_SDATA SSI Data In/out OFE_SER_SBUSY SSI Busy In/SEN4 OFE–General Purpose Label PU/PD Tol. (V) Loc. Description Function I/O OFE_GP_PA0 – OFE_GP_PA0/Gain SW2 OFE_GP_PA1 –...
2. DRIVE IC (R2A30209SP) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER 2-1. Block Diagram 4-11...
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2-2. Pin Function PIN NO SYMBOL FUNCTION SPIN Spindle control voltage input SL1IN Slide control voltage input 1 SL2IN Slide control voltage input 2 SPLIM Input terminal for spindle current limit Motor Power Supply 2(for Slide) SL2+ Slide non-inverted output 2 SL2- Slide inverted output 2 SL1+...
BLOCK DIAGRAM RF / Servo Signal BCM7633 F/E BLOCK / Monitor (Broadcom) OPU :LTH-A12 - RF Amp LD(BD/DVD/CD) ALPC SPINDLE Power SLED Servo Signal Motor Motor Processor - Function TILT DSP/Servo control Active CP Decoder Encoder Feed Mecha. ARM Processor Loading Motor AACS...
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