Cleaning Replacement Troubleshooting General Do you hear abnormal sounds from the refrigerator? LIMITED WARRANTY (U.S.A.) SAMSUNG REFRIGERATOR Warranty Information (CANADA) If your refrigerator needs service Limited Warranty for Original Purchaser Obligation to the Original Owner Exclusions of the Warranty English...
• Because the following instructions cover various models, the characteristics of your refrigerator may differ slightly from the refrigerator described in this manual. • If you have any question, contact us at 1-800-SAMSUNG or find help and information online at www.samsung.com.
Safety information Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage.
Page 5
• If you use two products side by side, for safety reason, be sure to use certified products in explosive gas atmospheres. • Never start up an appliance showing any signs of damage. If in doubt, consult your dealer. • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
Safety information Severe warning signs for transportation and site WARNING • When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. - Refrigerant leaking from the pipe work could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes.
Page 7
- Deteriorated insulation on electrical parts may cause an electric shock or fire. • If large amounts of dust or water enter the refrigerator, disconnect the power plug and contact a Samsung Electronics service center. - Otherwise there is a risk of fire.
Safety information Installation cautions CAUTION • Allow sufficient space around the refrigerator and install it on a flat surface. - Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions. • After you have installed the refrigerator and turned it on, allow the appliance to stand for 2 hours before loading it with food.
Page 9
• Do not place or use electrical appliances inside the refrigerator/freezer, unless they are of a type recommended by the manufacturer. • If you smell smoke, pull out the power plug immediately, and then contact a Samsung Electronics service center.
Page 10
- Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the interior or exterior LED lamp has gone out, contact your nearest Samsung service center. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact a Samsung service center.
• Service Warranty and Modification. - Any changes or modifications performed by a 3rd party on this finished appliance are not covered under Samsung warranty service, nor is Samsung responsible for safety issues that result from 3rd party modifications. • Do not block the air vents inside the refrigerator.
- Printed letters on the display may come off. • If any foreign substance such as water has entered the appliance, unplug the power plug and contact your nearest Samsung service center. - Failing to do so may result in an electric shock or fire.
Critical disposal warnings WARNING • Children trapped inside a refrigerator can hurt themselves or suffocate to death. • Please dispose of the packaging material from this product in an environmentally friendly manner. • Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal.
Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • Use the refrigerator only for its intended purpose as described in this manual. • Any servicing must be performed by a qualified technician. •...
Page 15
Type B 01 Freezer shelves 02 Freezer drawer * 03 Ice maker bucket ** 04 Freezer door bins 05 Fridge shelves 06 Feature panel 07 Fridge drawer 08 Fridge door bin 09 Water filter ** * Applicable models only ** Dispenser models only NOTE •...
Installation Step-by-step installation STEP 1 Select a site Site requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for opening and closing the door • Away from a heat source •...
Page 17
more than 2" (50 mm) recommended 165˚ 170˚ 14" (355 mm) 22 1/4" (564 mm) 68 1/4" (1736 mm) 29 1/4" (745 mm) 51 1/4" (1304 mm) NOTE The measurements in the above table may differ, depending on the measuring method. English Untitled-4 17 2019-11-29 PM 4:00:57...
Page 18
Installation STEP 2 Flooring • The surface to install the refrigerator must support a fully loaded refrigerator. • To protect the floor, put a large piece of cardboard on each leg of the refrigerator when you move it for installation. •...
Page 19
STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance due to its size, follow these instructions: Tools required (not provided) These tools are used for removing the doors. Phillips screwdriver Flat-head screwdriver Socket spanner (3/8" (10 mm)) Allen spanner (1/4"...
Page 20
Installation 2. To disconnect the hoses, press and hold the transparent coupler (A) and detach the water hose (B). CAUTION Do not apply excessive force to the coupler. It may break. Detach the doors CAUTION The door may fall off or over and damage itself during any of these steps. To prevent an accident, use extreme caution when performing these steps.
Page 21
4. Gently lift the clamp. NOTE To prevent damage to the clamp or injuries, do not lift the clamp forcefully. 5. Pull the clamp to remove. 6. Open the door by 90 degrees. While holding the door, remove the hinge. CAUTION If you remove the hinge without holding the door, the door may fall and cause...
Page 22
Installation Reconnect the water hoses (Dispenser models only) Once the refrigerator has passed through the entrance, reconnect the water hoses. CAUTION • Make sure the water hoses are connected with matching colours. • To prevent water leaks, each water hose must be inserted fully to the centre of the transparent coupler.
Page 23
3. Insert the clamp in the arrow direction. 4. Press the clamp as shown. 5. Connect the electrical harness. 6. Insert the hinge covers with the front sides first, and then tighten the screws. Use a Phillips screwdriver for this step. English Untitled-4 23 2019-11-29 PM 4:01:00...
Page 24
Installation STEP 4 Adjust the leveling feet CAUTION • The refrigerator must be leveled on a flat, solid floor. Failing to do so can cause damage to the refrigerator or physical injury. • Leveling must be performed with an empty refrigerator. Make sure no food items remain inside the refrigerator.
Page 25
STEP 5 Adjust the door height The height of a fridge door can be adjusted using the clamp nut and the height nut on the front bottom of each door. 1. Open the door to adjust, and locate the two nuts (A) and (B) on the front bottom of the door.
Page 26
Installation STEP 6 Connect the water dispenser line A water dispenser with a filter is one of the helpful features on your new refrigerator. To help promote better health, the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that.
Page 27
Connect the water supply line to the refrigerator There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store. • " copper tubing Copper Tubing • "...
Page 28
Installation CAUTION Do not mount the water filter on any part of the refrigerator. This may damage the refrigerator. 1. Connect the household water line to the assembled compression fitting. - If you are using copper tubing, slip the compression nut (B) (not supplied) and ferrule (not supplied) on the copper tubing (not supplied) as shown.
Page 29
STEP 7 Initial settings By completing the following steps, the refrigerator should be fully functioning. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. 3.
Operations Feature panel Type A Type B 01 Fridge / °F °C 02 Power Cool 03 Freezer / Power Freeze 04 Ice Maker / Filter Reset 05 Door Alarm 06 Lock 07 Sabbath Mode NOTE • When you change the temperature on the panel, the panel displays the actual temperature inside the refrigerator until the temperature matches the temperature you set.
Page 31
• If a communication error occurs between the temperature display and the main controller, this blinking continues for an extended time. Contact a local Samsung service center for technical assistance. • The display of the main panel turns on only if the door is opened and turns off if the door is closed.
Page 32
Operations Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for 50 hours and then returns to the previous temperature. • To activate Power Freeze, press and hold Freezer for 3 seconds. The corresponding indicator ( ) lights up, and the refrigerator will speed up the freezing process for you.
Page 33
05 Door Alarm If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. You can toggle the alarm on and off by pressing Door Alarm. The alarm is enabled by factory default. If the door is left open for 5 minutes, internal light (in the fridge, freezer) will blink for 5 minutes and turn off.
Operations Dispenser panel (applicable models only) 01 Water / Lock 02 Cubed Ice 03 Crushed Ice 01 Water / Lock (3 sec) To dispense chilled water, press Water. The corresponding Water indicator turns on. To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds.
Special features Water/Ice dispenser (applicable models only) Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.
Page 36
CAUTION • If the ice making chime rings repeatedly, contact your waterline installer or a local Samsung service center. • Do not press Test repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may jam.
Page 37
Twist ice maker (applicable models only) 1. Open the freezer door, and slide open the ice tray. 2. Fill the tray with water up to the maximum level (A) marked on the inner rear of the tray. 3. Slide the tray back into position. NOTE The ice making time depends on your temperature settings.
Page 38
Operations To secure more storage space (applicable models only) If you do not use the ice maker and need more storage space, remove the icemaker bucket (A). Then, insert the Freezer guide (Optional) (B) into the icemaker bucket’s place. CAUTION If the ice bucket has been removed, you must turn the ice maker off.
Maintenance Handle and care Icemaker bucket (applicable models only) If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the icemaker bucket. 1. To remove the icemaker bucket, gently lift it up and pull out slowly while holding the handgrips with both hands.
Page 40
Maintenance Shelves (fridge/freezer) Pull the shelf out as far as it goes. Then lift it up and remove it. Door bins To remove a door bins, hold the front sides of the bin and gently lift up to remove. English Untitled-4 40 2019-11-29 PM 4:01:05...
Page 41
Drawers To remove, pull the drawers out as far as they go, and then lift up slightly and pull. Drawer cover While pushing the left and right hooks underneath the drawer cover, pull the drawer cover to remove. English Untitled-4 41 2019-11-29 PM 4:01:06...
Maintenance Cleaning Interior and exterior WARNING • Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning purposes. They may damage the surface of the refrigerator and cause a fire. • Do not spray water onto the refrigerator. This may cause electric shock. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.
• Do not use third-party water filters. Use only Samsung-provided or -approved filters. • Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.
Page 44
To purchase a new water filter, contact a local Samsung service center. LED Lamps To replace the lamps of the refrigerator, contact a local Samsung service center. WARNING • The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can cause electric shock.
Troubleshooting Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users. General Temperature Symptom Possible causes Solution • Power cord is not plugged • Properly plug in the power in properly.
Page 46
Troubleshooting Odour Symptom Possible causes Solution • Clean the refrigerator and • Spoiled food. remove any spoiled food. Refrigerator has odours. • Make sure strong smelling • Food with strong odours. food is wrapped airtight. Frost Symptom Possible causes Solution Frost around the •...
Page 47
Water/ice (dispenser models only) Symptom Possible causes Solution Water flow is • Make sure the water pressure weaker than • Water pressure is too low. is between 20 to 120 psi. normal. • The ice maker function is activated, but the water Ice maker makes a •...
Page 48
Water does not dispense. • Dispenser Lock is activated. • Deactivate dispenser Lock. • Use only Samsung-provided • A third-party water filter or approved filters. was installed. • Unapproved filters may leak and damage the refrigerator.
Do you hear abnormal sounds from the refrigerator? Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting.
Page 50
Troubleshooting • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service.
Page 52
Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.
Page 53
PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Warranty Information (CANADA) If your refrigerator needs service Do not hesitate to call any Samsung Authorized Service Center nearby giving them your name, address and telephone number if your product is not functioning properly. Limited Warranty for Original Purchaser This Samsung product is warranted by Samsung Electronics Canada Inc. (hereafter referred...
This warranty is valid only on products purchased and used in Canada. SAMSUNG CUSTOMER CARE CENTER Samsung Electronics Canada Inc. 2050 Derry Road West...
Page 56
How-to Videos and Live Shows * Requires reader to be installed on your smartphone Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center. Country Contact Center Web Site 1-800-SAMSUNG (726-7864) U.S.A...
Need help?
Do you have a question about the RS27T5200SG/AA and is the answer not in the manual?
Questions and answers