Dahua Technology DHI-VTO3211D-P4-S2 Faq Manual
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Dahua Technology DHI-VTO3211D-P4-S2 Faq Manual

Dahua Technology DHI-VTO3211D-P4-S2 Faq Manual

Video intercom
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Video Intercom
FAQ Manual
ZHEJIANG DAHUA VISION TECHNOLOGY CO., LTD.
V1.0.1

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Summary of Contents for Dahua Technology DHI-VTO3211D-P4-S2

  • Page 1 Video Intercom FAQ Manual ZHEJIANG DAHUA VISION TECHNOLOGY CO., LTD. V1.0.1...

  • Page 2: Foreword

    FAQ Manual Foreword General This manual provides the solutions to video intercom problems during daily use. Attention This manual is for reference only. Not all the Turnstile problems are included. You can contact us for any unknown problems, and we will add them into the manual to perfect ●...
  • Page 3 FAQ Manual All designs and software are subject to change without prior written notice. Product updates ● might result in some differences appearing between the actual product and the manual. Please contact customer service for the latest program and supplementary documentation. There might be errors in the print or deviations in the description of the functions, operations ●...

  • Page 4: Table Of Contents

    FAQ Manual Table of Contents Foreword................................I 1 Calling Problems..............................1 1.1 The villa station cannot call VTH......................1 1.2 The VTS can call VTO but the VTO cannot call VTS................1 1.3 VTS or VTH cannot Unlock the VTO remotely..................2 1.4 There is sound delay or stuttering when speaking between VTS and VTO........4 1.5 When you speak, the voice of the platform or mobile phone is normal, but there is noise on the device..............................5 1.6 When VTH calls VTS, the VTS cannot hear the voice from VTH............5...
  • Page 5 FAQ Manual 6.1 Analog VTH is offline........................... 22 6.2 The analog VTH is frequently online and offline................22 6.3 The method of modifying project password through VTO.............. 22 6.4 The identification rate of fingerprint module is low.................23 6.5 The VTO fails after calling with the VTS..................... 23 6.6 The registered IP address of the digital VTH changes frequently...........

  • Page 6: Calling Problems

    FAQ Manual 1 Calling Problems 1.1 The villa station cannot call VTH Solutions 1. Log in to the webpage of the villa station. 2. Select Local Setting > Basic. 3. Set Villa Call No. as the room number of the villa station, and then click Save. Figure 1-1 Setting room number 4.

  • Page 7: Vts Or Vth Cannot Unlock The Vto Remotely

    FAQ Manual 1.3 VTS or VTH cannot Unlock the VTO remotely Possible Causes No VTO is added to the VTS or VTH. ● The password was entered incorrectly when the VTO was added. ● Unlocking time is within the unlocking response interval. ●...
  • Page 8 FAQ Manual Unlock the door again after a period of time, if it can be unlocked, it means that the unlock is in the unlocked response interval time. But if it still does not work, take the step of 3. Modify the unlocking response interval.

  • Page 9: There Is Sound Delay Or Stuttering When Speaking Between Vts And Vto

    FAQ Manual Figure 1-6 Upgrade f. Select upgrade type according to the actual needs, and then click OK. If you enable Clear Config, the system will clear other configurations except IP address and initial state. Figure 1-7 Upgrade Setting 5. Check whether the issue is solved. If it still does not work, contact technical support. 1.4 There is sound delay or stuttering when speaking between VTS and VTO Solutions...

  • Page 10: When You Speak, The Voice Of The Platform Or Mobile Phone Is Normal, But There Is Noise On The Device

    FAQ Manual 3. If it still does not work, contact technical support. 1.5 When you speak, the voice of the platform or mobile phone is normal, but there is noise on the device Solutions Contact technical support. 1.6 When VTH calls VTS, the VTS cannot hear the voice from Possible Causes When the VTH calls the VTS, it is a need to be transferred by the VTO, which needs to be added to the VTS.
  • Page 11 FAQ Manual Figure 1-9 Advance configuration 4. Enter the name, IP address, user name and password of VTO, enable the Enable Status , and then tap OK. Figure 1-10 Device configuration 5. Check whether the issue is solved. If it still does not work, contact technical support.

  • Page 12: When Vto Calls Dss Platform, The Video Stream Of Vto Can Be Shown On The Platform But Without Any Voice

    FAQ Manual 1.7 When VTO calls DSS platform, the video stream of VTO can be shown on the platform but without any voice Possible Causes The computer on which the platform is installed has multiple network cards, and the platform client is not correctly configured.
  • Page 13 FAQ Manual Solutions Modify the NIC settings on the platform. For details, contact technical support.

  • Page 14: Image Problems

    FAQ Manual 2 Image Problems 2.1 The digital VTH network is displayed online, but the registration icon is displayed offline and cannot call Problem On the local webpage of the digital VTH, the icon of indicates the wired network is connected, but the icon of means the registration status is offline, so the VTH cannot call.

  • Page 15: The Vth Or Vts Can See The Image From Vto, But Cannot Unlock The Door

    FAQ Manual Figure 2-2 Settings 4. Modify the VTH configurations based on the actual needs, and then click OK. 5. Check whether the issue is solved. If it still does not work, contact technical support. 2.2 The VTH or VTS can see the image from VTO, but cannot unlock the door Solutions Upgrade the VTO program.

  • Page 16: Analog Vth Is In Blue Screen When Monitoring The Vto

    FAQ Manual Figure 2-3 Video format 4. Check whether the issue is solved. If it still does not work, contact technical support. 2.4 Analog VTH is in blue screen when monitoring the VTO Possible Causes The IN and OUT ports of the unit distributor are reversed. Solutions 1.
  • Page 17 FAQ Manual 2. Download and install VDPConfig Tool. 3. In the left navigation bar, click 4. Click Setting to set the IP segment of VTO and VTH (or VTS), and then click OK. Figure 2-4 Set search 5. Click Open corresponding to the device to be upgraded, import the upgrade file, and then click Upgrade.

  • Page 18: When The Analog Vth Connects To The Network Controller, There Is No Video

    FAQ Manual Figure 2-6 Upgrade Setting 7. Check whether the issue is solved. If it still does not work, contact technical support. 2.6 When the analog VTH connects to the network controller, there is no video Problem When the analog VTH connects to the network controller, it is normally calling and unlocking but without any videos.
  • Page 19 FAQ Manual Figure 2-7 Video format d. Check whether the issue is solved. If it still does not work, take the following steps. 2. Check whether the IN and OUT ports of the unit distributor are inserted inversely or not. If they are inserted inversely, reconnect them.

  • Page 20: Function Problems

    FAQ Manual 3 Function Problems 3.1 The VTH cannot add VTO Possible Causes The VT program and SIP program are mixed in the VTH and VTO. If there is an error on SIP program, the SIP registration status of VTO is offline. Solutions 1.

  • Page 21: The Vto Cannot Be Used As A Face Recording Device

    FAQ Manual 3.3 The VTO cannot be used as a face recording device Solutions 1. Log in to the Web Manager of VTO. 2. Check the date of main version information. If the date of version is late than 20180202, contact technical support.
  • Page 22 FAQ Manual Figure 3-3 Set search 5. Click Open corresponding to the device to be upgraded, import the upgrade file, and then click Upgrade. Figure 3-4 Upgrade 6. Select upgrading types based on the actual needs, and then click OK. If you select Clear Config, the system will clear configurations other than the IP address and initialization status.

  • Page 23: The Vto Fails To Recognize The Face, And Prompting That It Is Not Registered

    FAQ Manual Figure 3-5 Upgrade Setting 7. Check whether the issue is solved. If it still does not work, contact technical support. 3.5 The VTO fails to recognize the face, and prompting that it is not registered Possible Causes The infrared lens of the second video stream is blurry and cannot form images through the WEB. It is normal after the anti-spoofing is disabled, it means there is abnormity on the infrared lens.

  • Page 24: Upgrading Problems

    FAQ Manual 4 Upgrading Problems 4.1 The device cannot be started or restarts continuously after the version is upgraded Solutions Contact technical support. 4.2 VDPConfig failed to upgrade the device program Solutions 1. Troubleshoot the problems according to the identification prompts of the VDPConfig tool. 2.

  • Page 25: Alarming Problems

    FAQ Manual 5 Alarming Problems 5.1 After the detector is connected to the VTH, no alarm is generated Possible Causes The VTH alarm and arming settings are incorrect. ● The wires are incorrectly connected. ● Solutions 1. Check the VTH alarm and arming settings. a.

  • Page 26: The Vth Is Connected To The Detector, And The Alarm Is Generated When The Arming Is Enabled

    FAQ Manual 5.2 The VTH is connected to the detector, and the alarm is generated when the arming is enabled Possible Causes The VTH is normally open by default, and the detector is normally closed. It is necessary to change the VTH and the detector to the same type.

  • Page 27: Other Problems

    FAQ Manual 6 Other Problems 6.1 Analog VTH is offline Solutions Check whether the distributor 1.0 and distributor 2.0 are used at the same time. 6.2 The analog VTH is frequently online and offline Solutions Contact technical support. 6.3 The method of modifying project password through Solutions 1.

  • Page 28: The Identification Rate Of Fingerprint Module Is Low

    FAQ Manual 3. Modify the project password. 4. Click Apply. 6.4 The identification rate of fingerprint module is low Solutions 1. Replace the power supply for the fingerprint module. 2. Make sure the person records fingerprints for 3 times. 3. Make sure that no small fingerprint device is mixed. 6.5 The VTO fails after calling with the VTS Possible Causes The version of the VTO is not the latest, which is different from the version of the VTS.

  • Page 29: The Room Number Of The Digital Vth Changes Frequently

    FAQ Manual Figure 6-2 Ethernet setting 6.7 The room number of the digital VTH changes frequently Solutions 1. On the main page of VTH, tap and hold for more than 2 seconds, enter the initial password, and then tap OK. 2.

  • Page 30: Distinguish Models Supporting Non-Standard Poe And Standard Poe

    6.8 Distinguish models supporting non-standard PoE and standard PoE Solutions Distinguish models by device name. Devices that end with -P support standard PoE. Some standard PoE devices are as follows: DHI-VTO3211D-P4-S2, DHI-VTO2211G-P, DHI-VTO6221E- P, and DH-VTO2201F-P. 6.9 The corresponding solutions and attentions of analog system Solutions Semi-digital VTO (VTO1210B-X) + distributor + semi-digital VTH.

  • Page 31: The New Two-Line Kits Are Connected And The Power Supply Is Normal, But Both Of Them Cannot Be Found Each Other

    FAQ Manual 6.12 The new two-line kits are connected and the power supply is normal, but both of them cannot be found each other Solutions Check the distance between the VTH and the switch, and distance between the VTO and the switch. If the distance is less than 1 meter, extend it to more than 1 meters.

  • Page 32: The Vth Does Not Capture Automatically

    FAQ Manual Figure 6-4 Transmission mode 6.15 The VTH does not capture automatically Solutions 1. Check whether the SD card of VTH is normal or not. 2. Check whether the capturing function is enabled on the web terminal of the VTO. Figure 6-5 Auto capture (1) 3.

  • Page 33: One-Click Configuration Failed In Baseline 4.5

    FAQ Manual Figure 6-6 Auto capture (2) 6.16 One-Click configuration failed in baseline 4.5 Solutions One-click configuration requires that all VTOs and VTHs are in factory status. If the configuration ● fails, check whether the failed devices have been initialized. After the configuration is successful, if the unlocking button is gray after the VTH answers a call, ●...

  • Page 34: When 2211G-P Servers As A Connected Lock For Second Confirmation Station, The Vts Cannot Unlock The Door

    FAQ Manual Solutions Synchronize the time of VTO. ● Modify the validity period for users and card validity period. ● 6.19 When 2211G-P servers as a connected lock for second confirmation station, the VTS cannot unlock the door Solutions The second confirmation station has no relay module and it cannot be connected locks. 6.20 When the analog VTH monitors VTO, wavy streaks appear Possible Causes...

This manual is also suitable for:

Dhi-vto2211g-pDhi-vto6221epDh-vto2201f-p

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