Casa Systems 5G LTE Network Extender 4 for Enterprise User Manual

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5G LTE Network Extender 4

for Enterprise

User Guide

v5.0

DOC-3698-01

Document Revision 1.0.0

November 2023

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Page 1 5G LTE Network Extender 4 for Enterprise User Guide v5.0 DOC-3698-01 Document Revision 1.0.0 November 2023...
Page 2 © 2023 Casa Systems, Inc. All rights reserved. Licensed software products are owned by Casa Systems or its suppliers and are protected by United States copyright laws and international treaty provisions. The information regarding the product in this manual is subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, express or implied.
Page 3: Table Of Contents
Contents Preface About this Guide ....................vi Document Revision History................vii Corporate Facility................... vii Personal and Product Safety ................viii Site Safety......................viii Materials ......................viii Electrical ......................ix Shipping, Transport, and Manual Handling............. ix Installation......................x Maintenance ....................x Environment..................... x Grounding ....................... xi Technical documentation ................
Page 4 Security Questions ..................3-9 Setting a Security Answer ................3-9 Network Extender GUI Overview ..............3-10 Web GUI Header Bar ................3-10 4G Service State Management ..............3-12 Network Extender Alarms ................. 3-13 Dashboard ....................3-14 5G LTE Network Extender 4 for Enterprise...
Page 5 User Guide Contents Operational Status ..................3-15 Operational History ..................3-16 Location .....................3-17 Connected Devices ...................3-18 Performance ....................3-19 Neighbors ....................3-20 Alarms .......................3-22 Settings ......................3-24 Network Settings ..................3-24 4G Advanced Settings ................3-30 5G Advanced Settings ................3-32 Sync & Time Settings ................3-34 Certificate Management ................3-35 User Settings .....................3-36 Device Tools ....................3-37 About .......................3-38...
Page 6 How to Generate a System Report ............. A-7 Settings FAQs ....................A-8 How to Adjust the MTU (Maximum Transfer Unit) Size ....... A-8 How to Configure a Static IP Address ............A-9 How to Add a DNS ..................A-10 5G LTE Network Extender 4 for Enterprise...
Page 7 User Guide Contents How to Add a Search Domain ..............A-11 How to Manually Adjust the 4G Cell Transmission Power ......A-12 How to Change the 4G Band Class/Operating Channel ......A-13 How to Change 4G (LTE) Operation Mode ..........A-14 How to Change 5G Band Class/Operating Channel ........
Page 8 User Guide Contents 5G LTE Network Extender 4 for Enterprise...
Page 9: Preface
Preface About this Guide The 5G LTE Network Extender 4 for Enterprise User Guide is intended for system administrators, support engineers, and operators who are responsible for basic installation and configuration of Network Extender units. Users who perform these tasks should be familiar with the Apex hardware and software capabilities, as well as have experience with both 4G and 5G technologies.
Page 10: Document Revision History
November 2023 • Revised safety certification • PTP updates • Security changes • Added list of optional accessories • Modified PDPCP information Corporate Facility Casa Systems, Inc. 100 Old River Road Andover, MA 01810 5G LTE Network Extender 4 for Enterprise...
Page 11: Personal And Product Safety
viii User Guide Preface Personal and Product Safety The Network Extender safety information includes U.S. directives that you must follow. All applicable OSHA regulations and standards shall be followed. The installation, maintenance, or removal of telecommunications equipment requires qualified, experienced personnel. Installation instructions are written for such installation personnel.
Page 12: Electrical
OSHA and all associated documentation for product shipping, transport, and manual handling requirements. Worker shall assure adequate and approved shipping, transport, and handling procedures are utilized to maintain safety. 5G LTE Network Extender 4 for Enterprise...
Page 13: Installation
User Guide Preface Installation Installation shall be carried out by trained and competent workers always observing all applicable safety rules and regulations. Workers shall read, and understand the latest published installation documentation, and make sure all required workers, tools, and materials are approved and present prior to beginning any defined work task.
Page 14: Grounding
Adobe Reader©. The latest documentation and revisions are uploaded on a continued basis for Verizon customers. Contact Verizon Support for assistance with downloading selected Casa documentation PDFs. Casa Systems - 5G LTE Network Extender 4 for Enterprise User Guide (this • document) •...
Page 15: Acronyms
User Guide Preface Acronyms 3GPP Third Generation Partnership Project Fourth Generation Wireless Systems AMBR Aggregate Maximum Bit Rate Access Point Name Address Resolution Protocol Allocation and Retention Priority Cyclic Prefix Circuit-Switched Closed Subscriber Groups DSCP Differentiated Service Code Point E-UTRAN Evolved UMTS Terrestrial Radio Access Network ECM EPS Connection Management...
Page 16 Mobility Management Entity Mobile Switching Center PLMN Public Land Mobile Network QoS Class Identifiers Quality of Service SCTP Stream Control Transmission Protocol Tracking Area Tracking Area Identifier User Datagram Protocol User Equipment Uplink Virtual Machine 5G LTE Network Extender 4 for Enterprise...
Page 17: Safety Warnings
User Guide Preface Safety Warnings AC System: Disconnect AC power, before servicing. RF Cable Installation: Installation shall be in accordance with the applicable parts of Chapter 8 of ANSI/NFPA 70. Circuit Breaker: Branch circuit protection. The power system must be equipped with external branch circuit protection that complies with NEC requirement and have a rating maximum of 20A.
Page 18 User Guide Preface 5G LTE Network Extender 4 for Enterprise...
Page 19: Chapter 1. Getting Started
Chapter 1. Getting Started About this Chapter This chapter provides Getting Started information for the 5G LTE Network Extender 4 for Enterprise eFemto. The following topics are covered in this chapter: Topic Page Introduction System Requirements Network Extender 4 Basics User Guide...
Page 20: Introduction
User Guide Introduction Introduction This user guide introduces the 5G LTE Network Extender 4 for Enterprise eFemto designed to quickly enhance and extend the Verizon Wireless network experience for voice and data. Figure 1-1. 5G LTE Network Extender 4 for Enterprise eFemto This Network Extender provides the following features: •...
Page 21: System Requirements
User Guide Introduction System Requirements • This device supports Verizon Wireless mobile handsets which support 5G or LTE service with Advanced Calling turned on, as shown in Chapter 2, Making a Call. • Internet Access: This Network Extender requires an Internet connection to operate and must be connected to an available port on a router or modem with always-on Internet connection with a recommended bandwidth greater than 100mbps.
Page 22: Network Extender 4 Basics
To connect to a Power over Ethernet (PoE) and/or Wide Area Network (WAN) Port. Local Monitoring Terminal Port to manage setting and display device status. 1PPS Reserved for future use. Reset Factory Reset. 5G LTE Network Extender 4 for Enterprise...
Page 23 User Guide Introduction Table 1-1. Network Extender 4 Port Descriptions (continued) Port Name Function INT/EXT To select antenna INT (Internal)/EXT (External). Note: Refer to Chapter 6, Specifications for more information on Internal Antenna specifications. WARNING: Incorrect use of this switch may cause PA damage. Refer to INT/EXT Antenna Switch (page 2-22) for important information on the proper use of the INT/...
Page 24 User Guide Introduction 5G LTE Network Extender 4 for Enterprise...
Page 25: Chapter 2. Installation
Chapter 2. Installation About this Chapter This chapter includes installation information for the 5G LTE Network Extender 4 for Enterprise eFemto. The following items are described in this chapter: Topic Page Unpacking the Box Optional Accessories Required Fasteners (not provided) Coverage Area Building Layout Installing the Wall Bracket...
Page 26: Unpacking The Box
The following items are provided in the Network Extender box: Figure 2-1. What’s included in the box Optional Accessories Optional Accessories are available for the Network Extender. Refer to Chapter 7, Optional Accessories in this guide for more information. 5G LTE Network Extender 4 for Enterprise...
Page 27: Required Fasteners (Not Provided)
User Guide Unpacking the Box Required Fasteners (not provided) The fasteners shown in Figure 2-2 (Qty: 4) are required to mount the Network Extender to the wall. Figure 2-2. Fasteners (not provided) User Guide...
Page 28: Coverage Area
Building Layout • Open: open layout with no or few internal walls. • Medium: mixed layout with open and scattered walled offices. • Dense: walled office layout with narrow hallways. 5G LTE Network Extender 4 for Enterprise...
Page 29: Installing The Wall Bracket
User Guide Installing the Wall Bracket Installing the Wall Bracket Marking the mounting position Before placing the Network Extender, mark the position where it will be installed and also the positions where anchor bolts will be fixed using a pen or pencil. Mark the 4 holes using the bracket as a guide (see Figure 2-3).
Page 30: Securing The Mounting Bracket To The Wall
Attach the upper bracket to the wall/ceiling (see Figure 2-4). Figure 2-4. Attach bracket Align the tabs on the upper bracket with the opening on the lower bracket and push inward (see Figure 2-5). 5G LTE Network Extender 4 for Enterprise...
Page 31 User Guide Securing the Mounting Bracket to the Wall Figure 2-5. Align tabs Push downward to seat the unit (see Figure 2-6). Figure 2-6. Seat the unit Tighten the screw fasteners, one on each side (see Figure 2-7). User Guide...
Page 32 User Guide Securing the Mounting Bracket to the Wall Figure 2-7. Tighten the fasteners 5G LTE Network Extender 4 for Enterprise...
Page 33: Securing The Mounting Bracket To A Dropped Ceiling
User Guide Securing the Mounting Bracket to a Dropped Ceiling Securing the Mounting Bracket to a Dropped Ceiling The following procedure details how to attach the Network Extender in a suspended ceiling application. WARNING: Before installing the Network Extender to a dropped ceiling, the installer should ensure that the structure is secure and capable of supporting the weight of the Network Extender.
Page 34 2-10 User Guide Securing the Mounting Bracket to a Dropped Ceiling Push the upper bracket back against the T-Rail to engage the tabs (see Figure 2-9). Figure 2-9. Engage tabs 5G LTE Network Extender 4 for Enterprise...
Page 35 2-11 User Guide Securing the Mounting Bracket to a Dropped Ceiling Push the clamp back against the T-Rail to engage tabs on both sides of the rail (see Figure 2-10). Figure 2-10. Push clamp Tighten the three M3 screws to lock the clamp and the upper bracket onto the T-Rail (see 2-11) .
Page 36 Route cables Push the Network Extender up (a) and back (b) locking it into the upper bracket, then tighten the screw fasteners (c) on both sides (see Figure 2-13). Figure 2-13. Push the unit 5G LTE Network Extender 4 for Enterprise...
Page 37: Connecting The Cables
2-13 User Guide Connecting the Cables Connecting the Cables The Network Extender unit can be connected to the network via an Ethernet connection. The Ethernet connection is plug-and-play. Connect the GPS antenna cable to the GPS port on the unit (see Figure 2-14).
Page 38 Connecting the Cables To install the power cable, it should be plugged in and twisted clockwise to secure the power cord in the lock position (see Figure 2-15). Figure 2-15. Lock the power cable 5G LTE Network Extender 4 for Enterprise...
Page 39: Optional Mounting Configurations
2-15 User Guide Connecting the Cables Optional Mounting Configurations The Network Extender can be mounted on a plenum above the ceiling (see Figure 2-16) or on a pole (see Figure 2-17). Note: The mounting bracket cross bar (shown in Figure 2-16) is an accessory that is not included with the Network Extender and is shown for reference only.
Page 40: Startup Sequence
OFF: Ethernet link down. ON: Ethernet link up. Sync OFF: Synchronization not established with the GPS. ON: GPS synchronization complete. Flashing: Lost GPS synchronization. Alarm OFF: No alarms detected. Flashing: System critical alarm. 5G LTE Network Extender 4 for Enterprise...
Page 41 2-17 User Guide Startup Sequence Powered-on and hardware initializing. The Network Extender State: The device has been powered on and the system is performing hardware tests. Note: The Network Extender is under an autonomous hardware test cycle. It is not possible to load or run any software, including the user Admin Website Page.
Page 42 The Network Extender State: The device has brought up the IPSec tunnel with the initial SeGW. Admin Website State: The Admin Website is accessible. Note: This confirms that the device has set up a VPN connection with Verizon's network. 5G LTE Network Extender 4 for Enterprise...
Page 43 2-19 User Guide Startup Sequence Note: Authentication failure during IPSec tunnel setup to Initial SeGW (“Authentication failure to Initial Network. Unit is not provisioned. Please contact Verizon Wireless Customer Care for further assistance”). Note: Refer to Chapter 5, Troubleshooting for information on Alarm conditions. The Network Extender State: The device has failed to set up a VPN tunnel with the initial SeGW with an explicit “Authentication Failure.”...
Page 44: Indoor Gps Antenna
Adjacent to a window and in an open area. This ensures clear reception of the GPS signal. • GPS antenna with 7m coax cable (included) Note: Extended length GPS antenna cables and PTP servers are available, see Verizon Network Extender support page 5G LTE Network Extender 4 for Enterprise...
Page 45 2-21 User Guide Indoor GPS Antenna This section outlines the installation and relocation of the indoor GPS antenna assembly. Ensure that the Network Extender is turned off. Connect the provided Indoor GPS antenna cable to the GPS port on the Network Extender.
Page 46: Int/Ext Antenna Switch
EXT is to use the connectors available in the back to connect external antennas/ DAS. Warning: The mechanical switch should be changed only when the unit is powered off or when the radio is disabled. 5G LTE Network Extender 4 for Enterprise...
Page 47: Poe Device
2-23 User Guide PoE Device PoE Device The Network Extender provides the ability to be powered with an ultra-high Power over Ethernet (Class 5 PoE++) source (see Figure 2-19). Figure 2-19. WAN/PoE port Table 2-2 provides the recommended PoE specifications for the Network Extender. Table 2-2.
Page 48 The LED indicator on the Network Extender indicates errors associated with the PoE port (such as Alarm ID 30051 - Low DC Power). For more details on eFemto Alarms, refer to Chapter 5, Troubleshooting. 5G LTE Network Extender 4 for Enterprise...
Page 49: Making A Call
2-25 User Guide Making a Call Making a Call Once the Network Extender is in service, your phone must be within 50 feet of the Network Extender to connect to the Network Extender and make calls. To verify your Verizon phones are connected to the Network Extender: •...
Page 50 2-26 User Guide Making a Call 5G LTE Network Extender 4 for Enterprise...
Page 51: About This Chapter
Chapter 3. Web GUI About this Chapter This chapter contains detailed information regarding the 5G LTE Network Extender 4 for Enterprise Admin Website (Local) where you can monitor the device status and make changes to settings. The following topics are covered in this chapter: Topic Page PC Requirements...
Page 52: Topic
Alarms 3-22 Settings 3-24 Network Settings 3-24 4G Advanced Settings 3-30 5G Advanced Settings 3-32 Sync & Time Settings 3-34 Certificate Management 3-35 User Settings 3-36 Device Tools 3-37 About 3-38 Support 3-38 5G LTE Network Extender 4 for Enterprise...
Page 53: Pc Requirements
User Guide PC Requirements PC Requirements To access the Admin Website, a PC should satisfy the following conditions: • Internet Explorer: 11 (Edge is recommended) • Chrome: 35.0.1916.153 or higher version • Firefox: 30.0 or higher version • Safari: 7.0.2 or higher version •...
Page 54: Connect To The Gui Via The Same Network
In Windows, search for the Control Panel. On the Control Panel dialog, click Network and Internet > Network and Sharing Center. Click the Local Area connection icon that represents your Ethernet connection. 5G LTE Network Extender 4 for Enterprise...
Page 55 User Guide Accessing the Network Extender GUI Change the Internet Protocol Version 4 (TCP/IPv4) Properties for the local computer Ethernet connection as shown in Figure 3-1, then click OK. Figure 3-1. IPv4 (TCP/IPv4) Properties Open Internet Explorer and enter https://172.31.1.1/ into the address bar.
Page 56 The device CA certificate can be downloaded from the Certificate Management page and added to trusted certificates in the Web browser to avoid future warnings (see Figure 3-2). Figure 3-2. Certificate Management Go to Logging into the Network Extender GUI section in this Chapter. 5G LTE Network Extender 4 for Enterprise...
Page 57: Logging Into The Network Extender Gui
User Guide Logging into the Network Extender GUI Logging into the Network Extender GUI Once you are at the Welcome Page, enter the User and Password (see Figure 3-3). The default administrator password is VzWNetExtender4@ + last six digits of the MAC.
Page 58: Changing The Administrator Password
The password should not include more than three identical characters in a row (“111”, “aaa”, “CCC”). • The password should include at least one lowercase letter, one uppercase letter and one number. • The new password should not be identical to the current password. 5G LTE Network Extender 4 for Enterprise...
Page 59: Security Questions
User Guide Logging into the Network Extender GUI Security Questions Select a Security Question among the five given questions listed below: • What is your date of birth (mmddyy)? • What is your birthplace? • What was your first car? •...
Page 60: Network Extender Gui Overview
Header Bar information is common to all pages. The LEDs in the Header Bar show the same status as the physical LEDs on the Network Extender. Figure 3-4. Header Bar 5G LTE Network Extender 4 for Enterprise...
Page 61 3-11 User Guide Network Extender GUI Overview The Header Bar includes a shortcut to a drop-down menu providing access to the User Management sections and the ability to change the password and Sign Out (see Figure 3-5). Figure 3-5. Header Bar drop-down menu User Guide...
Page 62: 4G Service State Management
LTE Service not active or stopped because of ADMIN MODE activation. OPEN LTE Service active and OPEN Access Mode. HYBRID LTE Service active and HYBRID Access Mode. CLOSED LTE Service active and CLOSED Access Mode. 5G LTE Network Extender 4 for Enterprise...
Page 63: Network Extender Alarms
3-13 User Guide Network Extender GUI Overview Network Extender Alarms The alarms drop-down menu is accessible by clicking the alarm icon on the header bar (see Figure 3-7). Figure 3-7. Alarm Icon In this example (see Figure 3-8), the alarms drop-down menu shows the following alarms: •...
Page 64: Dashboard
Software Version: Latest version software loaded onto the Network Extender. Location: GPS location of the Network Extender. Uptime: Total time the Network Extender has been online. System Time: Date and time of the System which the Network Extender is connected. 5G LTE Network Extender 4 for Enterprise...
Page 65: Operational Status
3-15 User Guide Network Extender GUI Overview Operational Status The Operational Status page (see Figure 3-10) is a read only page and provides operational status for both the device and the 4G service. Refer to the following FAQ (in Appendix A) for detailed instructions: How to Verify if the GPS Location was Acquired Figure 3-10.
Page 66: Operational History
3-16 User Guide Network Extender GUI Overview Operational History The Operational Status page is a read only page and provides operational history (see Figure 3-11). Figure 3-11. Operational History page 5G LTE Network Extender 4 for Enterprise...
Page 67: Location
3-17 User Guide Network Extender GUI Overview Location The Location page is a read only page and provides specific location information for the device along with a position map (see Figure 3-12). Figure 3-12. Location page User Guide...
Page 68: Connected Devices
UEs in the system (see Figure 3-13). Refer to the following FAQ (in Appendix A) for detailed instructions: How to Check the Number of Connected Users Figure 3-13. Connected Devices page 5G LTE Network Extender 4 for Enterprise...
Page 69: Performance
3-19 User Guide Network Extender GUI Overview Performance The Performance page is a read only page and displays traffic data for eNB Downlink and Uplink Traffic (see Figure 3-14). Figure 3-14. Performance graphs User Guide...
Page 70: Neighbors
Network Extender GUI Overview Neighbors 4G LTE Neighbors The 4G LTE Neighbors page is a read only page and displays eNB information for small cells within radio range (see Figure 3-15). Figure 3-15. 4G LTE Neighbors 5G LTE Network Extender 4 for Enterprise...
Page 71 3-21 User Guide Network Extender GUI Overview 5G Neighbors The 5G Neighbors page is a read only page and displays eNB information for small cells within radio range (see Figure 3-16). Figure 3-16. 5G Neighbors User Guide...
Page 72: Alarms
3-17) and Alarm History (see Figure 3-18). Refer to the following FAQ (in Appendix A) for detailed instructions: How to Check the Active Alarms and Generate an Alarm Report Figure 3-17. Active Alarms page 5G LTE Network Extender 4 for Enterprise...
Page 73 3-23 User Guide Network Extender GUI Overview Figure 3-18. Alarm History page User Guide...
Page 74: Settings
User Guide Settings Settings Network Settings The Network Settings page (see Figure 3-19) displays the following: • Addresses, • Ethernets information, • data, • Routes, and • Search Domains Figure 3-19. Network Settings page 5G LTE Network Extender 4 for Enterprise...
Page 75 3-25 User Guide Settings IP Addresses The IP Addresses section of the Network Settings page includes information on each Interface, Mode, Family, IP Address, and Prefix (see Figure 3-20). Refer to the following FAQs (in Appendix A) for detailed instructions: How to Configure a Static IP Address Figure 3-20.
Page 76 Interface, MAC Address, and MTU settings (see Figure 3-21). Refer to the following FAQs (in Appendix A) for detailed instructions: How to Adjust the MTU (Maximum Transfer Unit) Size Figure 3-21. Ethernets 5G LTE Network Extender 4 for Enterprise...
Page 77 3-27 User Guide Settings The DNS section of the Network Settings page displays DNS information including IP and Label for each active DNS (see Figure 3-22). Refer to the following FAQs (in Appendix A) for detailed instructions: How to Add a DNS Figure 3-22.
Page 78 3-28 User Guide Settings Routes The Routes section of the Network Settings page displays active route information (see Figure 3-23). Figure 3-23. Routes 5G LTE Network Extender 4 for Enterprise...
Page 79 3-29 User Guide Settings Search Domains The Search Domains section of the Network Settings page displays active domains (see Figure 3-24). Refer to the following FAQs (in Appendix A) for detailed instructions: How to Add a Search Domain Figure 3-24. Search Domains User Guide...
Page 80: 4G Advanced Settings
The 4G Advanced Settings page provides access to the ENB (eNodeB) Configuration page and Neighbor Cells activity (see Figure 3-25). ENB (eNodeB) Configuration page Figure 3-25. 4G Advanced Settings > ENB Configuration page 5G LTE Network Extender 4 for Enterprise...
Page 81 3-31 User Guide Settings 4G Cell configuration page The 4G Cell configuration page (see Figure 3-26) provides read-only detailed information on the Primary Cell Radio Configuration as well as Transmission Power Configuration. Refer to the following FAQs (in Appendix A) for detailed instructions: How to set Transmission Power (Tx).
Page 82 Settings 5G Advanced Settings The 5G Advanced Settings page provides access to the GNB (gNodeB) Configuration page (see Figure 3-27). GNB (gNodeB) Configuration page Figure 3-27. 5G Advanced Settings > GNB Configuration page 5G LTE Network Extender 4 for Enterprise...
Page 83 3-33 User Guide Settings 5G Cell Configuration page The 5G Cell Radio Configuration page (see Figure 3-28) provides read-only detailed information on the 5G Cell as well as Transmission Power Configuration. Refer to the following FAQs (in Appendix A) for detailed instructions: How to set Transmission Power (Tx) Figure 3-28.
Page 84: Sync & Time Settings
The Sync & Time Settings page displays Common Synchronization Configuration settings (see Figure 3-29). Refer to the following FAQ (in Appendix A) for detailed instructions: How to Configure a New Synchronization Source Figure 3-29. Sync & Time Settings page 5G LTE Network Extender 4 for Enterprise...
Page 85: Certificate Management
3-35 User Guide Settings Certificate Management The Certificate Management page displays Server Certificate Information for the select device (see Figure 3-30). Figure 3-30. Server Certificate page User Guide...
Page 86: User Settings
The User Settings page displays Web Interface Configuration, LED Configuration, and Network Configuration (see Figure 3-31). Refer to the following FAQs (in Appendix A) for detailed instructions: How to Add a VLAN Figure 3-31. User Settings page 5G LTE Network Extender 4 for Enterprise...
Page 87: Device Tools
3-37 User Guide Settings Device Tools The Device Tools page provides the ability to reset the Network Extender device and perform a Factory Reset (see Figure 3-32). Refer to the following FAQ (in Appendix A) for detailed instructions: How to Reboot or Factory Reset a Device Figure 3-32.
Page 88: About
3-38 User Guide About About Support The Support page provides contact information to obtain customer support (see Figure 3-33). Figure 3-33. Support page 5G LTE Network Extender 4 for Enterprise...
Page 89: Chapter 4. Configuration
Chapter 4. Configuration About this Chapter This chapter describes firewall settings for configuring the 5G LTE Network Extender 4 for Enterprise eFemto. The following topics are covered in this chapter: Topic Page Firewall Settings Firewall Rules for Business CSG User Configuration User Guide...
Page 90: Firewall Settings
More than one port may Gateway be used for multiple device installation. Network Extender Network Extender Verizon Security ESP/50 When NAT/PAT is not Gateway present. Verizon SeGW Network Extender ESP/50 When NAT/PAT is not present. 5G LTE Network Extender 4 for Enterprise...
Page 91 User Guide Firewall Settings Table 4-2 lists the IP addresses of each of the network elements that need to be included. Table 4-2. Firewall Settings Network Element Comment Fully Qualified Domain Name (FQDN) GPS Server http://xtrapath1.izatcloud.net http://xtrapath2.izatcloud.net http://xtrapath3.izatcloud.net Security Gateway (SeGW) The serving server will be automatically sgw.vzwfemto.com assigned.
Page 92 Fully Qualified Domain Name (FQDN) cmp.securitycredentialing.com NTP Server The default NTP server is based on a 0.north-america.pool.ntp.org pool.ntp.org. 1.north-america.pool.ntp.org Different locations will get different IP addresses. The user needs to make sure the FQDN is allowed. 5G LTE Network Extender 4 for Enterprise...
Page 93: Firewall Rules For Business
User Guide Firewall Rules for Business Firewall Rules for Business Business networks protect their data and clients using a firewall. Depending on the firewall configuration, certain ports may need to be opened on the firewall to allow the Network Extender to come into service. The Network Extender communicates to the Verizon Wireless Gateway over an Internet Protocol Security Protocol (IPSEC) encrypted tunnel.
Page 94: Csg User Configuration
Network Extender resources are exclusively reserved for CSG subscribed MDNs. Dependencies • CSG capable mobile phone (2018 or newer Verizon certified phones). • Verizon post-pay subscriber account. • Profile-07 or newer SIM card. 5G LTE Network Extender 4 for Enterprise...
Page 95: Configuration Steps
User Guide CSG User Configuration Configuration Steps To enable and/or manage CSG, the user must login to his/her Verizon account via MyVerizon or MyBiz portal. Create a CSG Group ID. Assign phone numbers to the CSG Group ID. Each phone can be assigned up to 10 CSG Group IDs.
Page 96 User Guide CSG User Configuration 5G LTE Network Extender 4 for Enterprise...
Page 97: Chapter 5. Troubleshooting
Chapter 5. Troubleshooting About this Chapter This chapter provides troubleshooting information for the 5G LTE Network Extender 4 for Enterprise eFemto including status LEDs and list of alarms. The following topics are covered in this chapter: Topic Page Status LEDs Alarm Troubleshooting User Guide...
Page 98: Status Leds
LED applicable for network administrators. Table 5-1. Status LED Functions Color Function Power OFF: Power not detected. ON: All the power rails are present. Flashing: Unit booting or firmware upgrading. 5G LTE Network Extender 4 for Enterprise...
Page 99 User Guide Status LEDs Table 5-1. Status LED Functions (continued) Color Function OFF: 4G Radio activity disabled, not transmitting and receiving. ON: 4G Radio activity enabled, unit transmitting and receiving. OFF: 5G Radio activity disabled, not transmitting and receiving. ON: 5G Radio activity enabled, unit transmitting and receiving.
Page 100: Alarm Troubleshooting
The Web GUI provides a list of active alarms for the Network Extender. Access the list of active alarms from the Web GUI dashboard by clicking Alarms (see Figure 5-2). See List of Network Extender 4 Alarms for detailed information. Figure 5-2. Web GUI Alarms page 5G LTE Network Extender 4 for Enterprise...
Page 101: List Of Network Extender 4 Alarms
User Guide Alarm Troubleshooting List of Network Extender 4 Alarms Table 5-2 provides recommended troubleshooting steps used to address issues raised by the alarm IDs shown on the active alarms page. Table 5-2. Alarm Troubleshooting Alarm Description Recommendation Unique Alarm ID (Code) L3 not detected LTE L3 software protocol stacks...
Page 102 -10°C to 65°C (14°F to 149°F). PA Temperature The device is over-heating. Please locate the unit in an 30016 Unacceptable area with an ambient temperature between Operational Temperature range -10°C to 65°C (14°F to 149°F). 5G LTE Network Extender 4 for Enterprise...
Page 103 User Guide Alarm Troubleshooting Table 5-2. Alarm Troubleshooting (continued) Alarm Description Recommendation Unique Alarm ID (Code) HTTP failed access The device cannot communicate with Please check the LAN/ 30017 Verizon's Network. Firewall settings, connectivity status and available bandwidth. If the problem persists, please contact Verizon Wireless Customer Service.
Page 104 Wireless Customer Service. IPsec tunnel down The device cannot communicate with Please check the LAN/ 30035 Verizon's Network. Firewall settings, connectivity status and available bandwidth. If the problem persists, please contact Verizon Wireless Customer Service. 5G LTE Network Extender 4 for Enterprise...
Page 105 User Guide Alarm Troubleshooting Table 5-2. Alarm Troubleshooting (continued) Alarm Description Recommendation Unique Alarm ID (Code) IPsec tunnel expiry The device cannot communicate with Please check the LAN/ 30036 Verizon's Network. Firewall settings, connectivity status and available bandwidth. When the connection is re-established, the device will attempt to create a new tunnel automatically.
Page 106 The device shall resume normal operation If the alert persists, please 30045 detected after self-healing. restart your device. Watchdog not The device shall resume normal operation If the alert persists, please 30046 detected after self-healing. restart your device. 5G LTE Network Extender 4 for Enterprise...
Page 107 5-11 User Guide Alarm Troubleshooting Table 5-2. Alarm Troubleshooting (continued) Alarm Description Recommendation Unique Alarm ID (Code) Critical Parameters not set properly. Verify that all parameters are 30047 configuration failure set per guideline. CMS server The device cannot communicate with Please check the LAN/ 30049 connection failure...
Page 108 Customer Service. GPS Antenna not There is an issue with the GPS connector/ Ensure open view of the sky. 30056 connected Antenna. Reboot/power cycle the unit. If the issue persists, replace the GPS Antenna. 5G LTE Network Extender 4 for Enterprise...
Page 109 5-13 User Guide Alarm Troubleshooting Table 5-2. Alarm Troubleshooting (continued) Alarm Description Recommendation Unique Alarm ID (Code) Tampering detection Unit cover has been removed. This alarm is triggered when 30057 the cover of the unit is removed. Visually inspect the unit and contact Verizon Wireless Customer Service if the cover is not removed or damaged .
Page 110 Wireless Customer Service. Clock There is an issue with the GPS. Ensure open view of the sky. 30066 synchronization LTE service may degrade if problem the unit operates for long period of time without synchronization. 5G LTE Network Extender 4 for Enterprise...
Page 111 5-15 User Guide Alarm Troubleshooting Table 5-2. Alarm Troubleshooting (continued) Alarm Description Recommendation Unique Alarm ID (Code) Operator certificate The device cannot communicate with Please contact Verizon 30067 expired Verizon's Network. Wireless Customer Service. Operator certificate The device detected the operator No action is needed.
Page 112 If the alarm persists over time, contact your support service. 5G LTE Network Extender 4 for Enterprise...
Page 113 5-17 User Guide Alarm Troubleshooting Table 5-2. Alarm Troubleshooting (continued) Alarm Description Recommendation Unique Alarm ID (Code) L3 memory leak Memory leak in L3 process No action required for 30078 clearing the alarm, the self-healing agent will reboot the device, clearing the alarm.
Page 114 If the alarm persists over time, contact your support service. ENDC association ENDC association is down. No action required for 30082 is down clearing the alarm. If the alarm persists over time, contact your support service. 5G LTE Network Extender 4 for Enterprise...
Page 115: Chapter 6. Specifications
Chapter 6. Specifications About this Chapter This chapter provides specifications related to the 5G LTE Network Extender 4 for Enterprise eFemto. The following specifications are included in this chapter: Topic Page Key Specifications Physical and Environmental Information Supported Services Indoor GPS Antenna Specifications LTE RF Antenna Specifications 5G NR RF Indoor Antenna Specifications Security Specifications...
Page 116: Key Specifications
User Guide Key Specifications Key Specifications Table 6-1. Key Specifications Item Details HW Model 5G LTE Network Extender 4 for Enterprise Band LTE: B4/B13/B66 NR: N48/N77(C-Band) Conducted Output Power LTE: 2x +21dBm NR: 2x +27dBm RF Chains 2T2R (LTE) + 2T2R (NR)
Page 117: Physical And Environmental Information
User Guide Physical and Environmental Information Physical and Environmental Information Table 6-2. Physical and Environmental Information Item Details Power Consumption <50W with full capacity Volume/Dimension (w/ bracket) 4.7L / 263mm x 255m x 84mm Weight 3.1kg Operation Temperature Range 0 to 50 degree C Storage Temperature Range -40 to 70 degree C Cooling...
Page 118: Supported Services
- Non CSG subscribed members are allowed service only if resources are not used up by CSG members. Nonmembers can be pre-empted in favor of CSG members. Closed Mode: Network Extender resources are exclusively reserved for CSG subscribed MDNs. 5G LTE Network Extender 4 for Enterprise...
Page 119: Indoor Gps Antenna Specifications
User Guide Indoor GPS Antenna Specifications Indoor GPS Antenna Specifications Table 6-4. Indoor GPS Antenna Specifications Item Specification Patch Antenna Frequency Range 1.575.42 +/- 1.023MHz Gain @ Zenith >/= 3dBi I/O Impedance 50Ohms Gain 28 +/- 2dBi Noise Figure < 1.5dB Voltage 3 to 5V Current...
Page 120: Lte Rf Antenna Specifications
50 Ohms Connector 5G NR RF Indoor Antenna Specifications Table 6-6. 5G NR RF Indoor Antenna Specifications Item Specification Frequency 3550 - 3980 MHz Gain 7.5dBi VSWR < 2.5:1 Impedance 50 Ohms Connector 5G LTE Network Extender 4 for Enterprise...
Page 121: Security Specifications
User Guide Security Specifications Security Specifications Table 6-7. Security Specifications Item Specifications Key Management PKI: IKEv2 key management, certificate-based authentication. Secure Hash Algorithms SHA2-256 encryption Secured WAN Interface Web Server • Supports HTTP / HTTPS • Supports OpenSSL 1.1 and TLS 1.3 Radio Interface Encryption Supports: •...
Page 122 User Guide Security Specifications 5G LTE Network Extender 4 for Enterprise...
Page 123: Chapter 7. Optional Accessories
About this Chapter This chapter includes information on third party accessories that may be used with the 5G LTE Network Extender 4 for Enterprise. These accessories may be ordered through the Verizon MyBiz portal. The following accessories are included in this...
Page 124: Long Gps Cable Assembly (Sku: Lcble100Q)
This accessory is compatible with 4G LTE Network Extender 3 for Enterprise and 5G LTE Network Extender 4 for Enterprise. It is also compatible with Tallysman TW125B GPS Line Amplifier. 5G LTE Network Extender 4 for Enterprise...
Page 125: Configuration Suggestions
User Guide Long GPS Cable Assembly (SKU: LCBLE100Q) Configuration Suggestions This 100' cable assembly can be used for Network Extender installations where the GPS antenna and the Network Extender must be separated by long distances. A line amplifier may also be required in these installations. The assembly includes SMA-Male connectors on both ends (see Figure 7-1).
Page 126 In-box active GPS antenna with 23ft RG-174 cable GPS Line Amplifier (Option) Device amplifying the GPS signal received from the GPS antenna (used to compensate the GPS signal loss caused by the extension cable). Compatible part number: Tallysman TW125B 5G LTE Network Extender 4 for Enterprise...
Page 127: Ptp Network Time Server (Sku: Apexgpsv22)
User Guide PTP Network Time Server (SKU: APEXGPSV22) PTP Network Time Server (SKU: APEXGPSV22) Description Verizon PTP Network Time Servers (VZ2) are available for use with Verizon's Enterprise Network Extenders where coordination of events at multiple locations is required. The VZ2 supplies accurate time for computers and timekeeping devices on the network.
Page 128: Configuration Suggestions
The Web GUI allows the customer to configure a different static IP for the LMT port. • The switch is dedicated for PTP traffic to avoid introducing additional time jitter. Figure 7-2. PTP Configuration Example 5G LTE Network Extender 4 for Enterprise...
Page 129: Specifications
User Guide PTP Network Time Server (SKU: APEXGPSV22) Specifications Table 7-3. GPS Timing Server Specifications Item Details Part Number ApexGPSVZ2 Description GPS Time Sever Point to Point Protocol Protocol IEEE1588-2008 PTP Protocol Server Time Level Stratum 1/Clock Class 6 PTP Server Time Precision Better than +/-1.5us + network jitter Holdover time 15 minutes...
Page 130 Cable: 5m RG-174 cable with SMA male Operation Temperature 0-70C Humidity 0-95% Altitude -304m to 18,000m Mechanical Dimensions • Main Body: 5" x 4.2" x 1.3" • GPS Antenna: 1.57" x 1.89" x 0.51" Compliance FCC part 15B, CE 5G LTE Network Extender 4 for Enterprise...
Page 131 User Guide User Guide...
Page 132 7-10 User Guide 5G LTE Network Extender 4 for Enterprise...
Page 133: Appendix A. Faqs
Appendix A. FAQs About this Appendix This Appendix provides the following Frequently Asked Questions (FAQs) for the 5G LTE Network Extender 4 for Enterprise eFemto. Topic Page Dashboard FAQs How to Verify the Device Access Mode System Information FAQs How to Verify if the GPS Location was Acquired How to Check the Number of Connected Users How to Check the Active Alarms and Generate an Alarm Report How to Generate a System Report...
Page 134 How many CSG ID can be assigned to a Network Extender? A-24 Will the CSG ID be changed if a Network Extender changed its CSG A-24 mode from Hybrid to Closed or vise versa? Will different CSG mode impacts E911 calls? A-24 5G LTE Network Extender 4 for Enterprise...
Page 135: Dashboard Faqs
User Guide Dashboard FAQs Dashboard FAQs How to Verify the Device Access Mode This procedure provides step-by-step instructions to verify the Network Extender Access Mode. Refer to Figure A-1 for all steps. From the main Dashboard, click eFemto Dashboard. On the Dashboard, under System Information Dashboard, verify the Access Mode of the Network Extender (selections include: Open, Hybrid, or Close).
Page 136: System Information Faqs
From the main Dashboard, click System Information > Operational Status. On the upper right corner of the page, click Operational Status. Under Device (Operational Status), verify the GPS Location (Location Acquired is shown). Figure A-2. GPS Location 5G LTE Network Extender 4 for Enterprise...
Page 137: How To Check The Number Of Connected Users
User Guide System Information FAQs How to Check the Number of Connected Users This procedure provides step-by-step instructions to check the number of connected users to the Network Extender. Refer to Figure A-3 for all steps. The number of active users is displayed in the Web GUI header. From the main Dashboard, click System Information >...
Page 138: How To Check The Active Alarms And Generate An Alarm Report
From the main Dashboard, click System Information > Alarms. On the upper right portion of the page, click Active Alarms to display a list of active alarms. Click Generate report to generate an alarm report. Figure A-4. Network Extender Alarms 5G LTE Network Extender 4 for Enterprise...
Page 139: How To Generate A System Report
User Guide System Information FAQs How to Generate a System Report This procedure provides step-by-step instructions to generate a system report for the Network Extender. Refer to Figure A-5 for all steps. From the main Dashboard, click Settings > Device Tools. On the upper right portion of the page, click System Report.
Page 140: Settings Faqs
Under Ethernets, select the interface. Click the icon next to MTU. On the Configure Ethernet dialog, use the up/down arrows to adjust the MTU size as needed. Click Confirm action. Figure A-6. Adjust MTU size 5G LTE Network Extender 4 for Enterprise...
Page 141: How To Configure A Static Ip Address
User Guide Settings FAQs How to Configure a Static IP Address This procedure provides step-by-step instructions to configure a static IP address for the Network Extender. Refer to Figure A-7 for all steps. From the main Dashboard, click Settings > Network Settings. Under IP Addresses, select the icon next to the specific IP Address that requires a change.
Page 142: How To Add A Dns
From the main Dashboard, click Settings > Network Settings. Under DNS, click Add DNS. On the Add Static DNS dialog, enter the DNS IP Address. Click Confirm action. Figure A-8. DNS Settings 5G LTE Network Extender 4 for Enterprise...
Page 143: How To Add A Search Domain
A-11 User Guide Settings FAQs How to Add a Search Domain This procedure provides step-by-step instructions to add a Search Domain for the Network Extender. Refer to Figure A-9 for all steps. From the main Dashboard, click Settings > Network Settings. Under Search Domains, click Add Search Domain.
Page 144: How To Manually Adjust The 4G Cell Transmission Power
On the upper right corner of the 4G Advanced Settings page, select 4G Cell. Under Transmission Power Configuration, move the slider (left or right) to set Manual Power as required. Click Set Tx Power. Figure A-10. 4G Advanced Settings 5G LTE Network Extender 4 for Enterprise...
Page 145: How To Change The 4G Band Class/Operating Channel
A-13 User Guide Settings FAQs How to Change the 4G Band Class/Operating Channel This procedure provides step-by-step instructions to Manually change the 4G Band Class/Operating Channel. Refer to Figure A-11 for all steps. From the main Dashboard, click Settings > 4G Advanced Settings. Click 4G Cell.
Page 146: How To Change 4G (Lte) Operation Mode
Click the gear icon which opens the Operation Mode Configuration dialog. From the drop-down menu, choose between LTE or LTE + Cat-M1 modes. Click Confirm action to apply the changes and reboot the device. Figure A-12. 4G Advanced Settings 5G LTE Network Extender 4 for Enterprise...
Page 147: How To Change 5G Band Class/Operating Channel
A-15 User Guide Settings FAQs How to Change 5G Band Class/Operating Channel This procedure provides step-by-step instructions to Manually Adjust the 5G Cell Band Class/Operating Channel. Refer to Figure A-13 for all steps. From the main Dashboard, click Settings > 5G Advanced Settings. Click 5G Cell.
Page 148: How To Manually Adjust The 5G Cell Transmission Power
On the upper right corner of the 5G Advanced Settings page, select 5G Cell. Under Transmission Power Configuration, move the slider (left or right) to set Manual Power as required. Click Set Tx Power. Figure A-14. 5G Advanced Settings 5G LTE Network Extender 4 for Enterprise...
Page 149: How To Configure A New Synchronization Source
A-17 User Guide Settings FAQs How to Configure a New Synchronization Source This procedure provides step-by-step instructions to Configure a new Synchronization Source. Refer to Figure A-15 for all steps. From the main Dashboard, click Settings > Sync & Time Settings. On the Sync &...
Page 150: How To Select An Eptp Server To Provide Timing And Location
Click Configure Sync Source. On the Configure Synchronization Source dialog, from the drop-down menu choose Location capable time server (IEEE 1588v2). Under Mode, select Unicast, and enter the PTP server Static IP Address. 5G LTE Network Extender 4 for Enterprise...
Page 151 A-19 User Guide Settings FAQs Click Confirm action to apply the changes and reboot the device. Figure A-16. PTP Configuration User Guide...
Page 152: How To Set The Lmt Ip Address
IP Address (such as 172.31.1.X). Click Confirm action to apply the changes and reboot the device. Figure A-17. Configure the LMT IP Address 5G LTE Network Extender 4 for Enterprise...
Page 153: How To Add A Vlan
A-21 User Guide Settings FAQs How to Add a VLAN This procedure provides step-by-step instructions to configure a VLAN. From the main Dashboard, click Settings > User Settings (see Figure A-18). Under Network Configuration, click On for Enable VLAN configuration (see Figure A-18).
Page 154 A-22 User Guide Settings FAQs Click Confirm action (see Figure A-19). Figure A-19. Configure VLAN Go to How to Configure a New Synchronization Source to complete the procedure. 5G LTE Network Extender 4 for Enterprise...
Page 155: How To Reboot Or Factory Reset A Device
A-23 User Guide Settings FAQs How to Reboot or Factory Reset a Device This procedure provides step-by-step instructions to Reset the Device or perform a Factory Reset. Refer to Figure A-20 for all steps. From the main Dashboard, click Settings > Device Tools. To reset the Network Extender, on the Device Tools page, click Reboot eFemto.
Page 156: Csg Mode Faqs
No. The Network Extender keeps the same CSG group and ID but only change the mode. Will different CSG mode impacts E911 calls? No. Emergency E911 calls are supported regardless of CSG membership. Emergency active calls on the Network Extender CANNOT be pre-empted nor redirected. 5G LTE Network Extender 4 for Enterprise...
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