Canon MAXIFY GX7100 Series Online Manual
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Canon MAXIFY GX7100 Series Online Manual

Canon MAXIFY GX7100 Series Online Manual

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  • Page 1 GX7100 series Online Manual English...

  • Page 2: Table Of Contents

    Performing Maintenance Functions from Your Computer (Windows)....Opening the Maintenance Tool (Canon IJ Printer Assistant Tool)......93...
  • Page 3 Canon Wi-Fi Connection Assistant Screen........
  • Page 4 Starting Up Wi-Fi Connection Assistant..........158 Diagnosing and Repairing Network Settings.
  • Page 5 Changing Settings from Operation Panel......... . . 224 Setting Items on Operation Panel.
  • Page 6 Canon IJ Status Monitor Description........
  • Page 7 Paper Settings............353 Copying.
  • Page 8 Setting Telephone Line Type............421 Setting Receive Mode.
  • Page 9 Sending a FAX (Fax Driver)............486 Creating an Address Book (Fax Driver).
  • Page 10 Connecting with Wireless Direct..........572 Cannot Print (Scan) from Smartphone/Tablet.
  • Page 11 Printer Does Not Turn On............624 Printer Turns Off Unexpectedly or Repeatedly.
  • Page 12 3252................697 4103.

  • Page 13: Using Online Manual

    Using Online Manual Online Manual Symbols Used in This Document Trademarks and Licenses...

  • Page 14: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 15: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 16 OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.
  • Page 17 "Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work. 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form.
  • Page 18 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file. 7.
  • Page 19 ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 20 ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved. Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc.
  • Page 21 SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
  • Page 22 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF...
  • Page 23 IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 24 OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ----------------------------------------------------------- MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following...
  • Page 25 Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software. THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
  • Page 26 David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 27 This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive. If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this.
  • Page 28 ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation.
  • Page 29 - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. - Neither the name of ARM nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 30 ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD OF those given above. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 31 PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE...
  • Page 32 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
  • Page 33 THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
  • Page 34 THIS SOFTWARE IS PROVIDED BY THE AUTHOR ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 35: Handling Paper, Originals, Ink Tanks, Etc

    Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Originals Inserting a USB Flash Drive Refilling Ink Tanks...

  • Page 36: Loading Paper

    Loading Paper Paper Sources Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray...

  • Page 37: Paper Sources

    Paper Sources The paper can be loaded in the three paper sources: rear tray (A), cassette 1 (B) and cassette 2 (C). Rear tray You can load all supported paper such as plain paper and photo paper on the rear tray. Supported Media Types Cassette 1 You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette 1.
  • Page 38 For details on how to load paper in each paper source, see below. Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray...

  • Page 39: Loading Plain Paper / Photo Paper In Rear Tray

    Loading Plain Paper / Photo Paper in Rear Tray You can load plain paper or photo paper. You can also load envelopes on the rear tray. Loading Envelopes in Rear Tray 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note •...
  • Page 40 Note • Load long-length paper without pulling out the paper support. Depending on the weight of the • paper, the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3.
  • Page 41 5. Slide right paper guide to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can •...
  • Page 42 Note • Do not load sheets of paper higher than the load limit mark (F). • 6. If page size and media type on touch screen match size and type of paper loaded in rear tray, select Yes. If not, select Change to change the settings in accordance with the size and type of the loaded paper. 7.
  • Page 43 Note • There are various types of paper, such as paper with a special surface coating for printing photos at • optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.

  • Page 44: Loading Plain Paper In Cassette

    Loading Plain Paper in Cassette You can load plain paper in the cassette. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may •...
  • Page 45 Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can • cause paper jams. Note • Align the paper stack with the edge of the cassette. • If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.
  • Page 46 • To load Legal-sized paper in Cassette 2, pull the resizing tab (G) forward to extend the cassette. • • To load paper sizes other than Legal, use the cassette in its condensed state. To condense the • cassette, pull the resizing tab (G) forward. 5.
  • Page 47 7. Insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, the paper setting confirmation screen for the cassette appears on the touch screen. Note • When paper larger than A4 is loaded, the cassette is extended and thus stops in a protruding •...
  • Page 48 8. If page size on touch screen matches size of paper loaded in cassette, select Yes. If not, select Change to change the setting in accordance with the size of the loaded paper. 9. Pull out a paper output tray (J). Note •...
  • Page 49 do not match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.

  • Page 50: Loading Envelopes In Rear Tray

    Loading Envelopes in Rear Tray You can load envelopes on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
  • Page 51 3. Slide right paper guide (C) to open both paper guides. 4. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. After loading the envelopes, the paper setting confirmation screen for the rear tray appears on the touch screen.
  • Page 52 5. Slide right paper guide to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (D). •...
  • Page 53 7. Pull out a paper output tray (E). Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper • loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings.

  • Page 54: Loading Originals

    Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals...

  • Page 55: Where To Load Originals

    Where to Load Originals The printer has two positions to load originals: platen and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. •...

  • Page 56: Loading Originals On Platen

    Loading Originals on Platen 1. Open the document cover (A). 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. •...
  • Page 57 Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original. 3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the document cover before starting to copy or •...

  • Page 58: Loading Documents In The Adf (Auto Document Feeder)

    Loading Documents in the ADF (Auto Document Feeder) Load A4, B5, A5, letter-size originals in the ADF (Auto Document Feeder). Important • Be careful not to let anything get inside the document output slot. It may cause damage. • Note •...
  • Page 59 5. Insert document WITH SIDE TO SCAN FACING UP in document tray, until you hear a beep sound. Insert the document until it stops. Note • For details on the supported originals, see below. • Supported Originals 6. Adjust document guide to match width of document. Do not slide the document guide too hard against the document.

  • Page 60: Loading Based On Use

    Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Copying or Faxing Loading the Original to Be Aligned Documents with the alignment mark...
  • Page 61 Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen. Portions placed on the diagonally striped area cannot be scanned.
  • Page 62 Note • The Skew Correction function automatically compensates for the originals placed at an angle of up to • approximately 10 degrees. Slanted photos with a long edge of 7.1 in. (180 mm) or more cannot be corrected. • Non-rectangular or irregular shaped photos (such as cut out photos) may not be scanned properly. •...

  • Page 63: Supported Originals

    Supported Originals Platen Item Details Types of originals • Text document, magazine, or newspaper • • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • • Documents that are not suitable for the ADF • Size (width x height) Max.
  • Page 64 Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents...

  • Page 65: Inserting A Usb Flash Drive

    Inserting a USB Flash Drive Inserting a USB Flash Drive Removing a USB Flash Drive...

  • Page 66: Supported Image Files

    Inserting a USB Flash Drive Supported Image Files • Can print JPEG data taken with cameras conforming to Design Rule for Camera File System • specifications, as well as TIFF images. Both types of images must conform to Exif 2.2/2.21/2.3. Other types of images or movies such as RAW images cannot be printed.

  • Page 67: Removing A Usb Flash Drive

    Removing a USB Flash Drive 1. Before removing a USB flash drive, make sure the printer is not reading or writing data. During these operations, a message appears on the touch screen. Important • Do not remove a USB flash drive or turn off the printer while the printer is reading or writing data. Note •...

  • Page 68: Refilling Ink Tanks

    Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...

  • Page 69: Refilling Ink Tanks

    Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
  • Page 70 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • 3. Open the ink tank cover (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Black...
  • Page 71 4. Open the tank cap (H). Important • Carefully open the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when opening it. 5. Hold the ink bottle upright and gently twist the bottle cap (I) to remove. Important •...
  • Page 72 Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • If ink is not injected into the ink tank, slowly remove and insert the ink bottle. • Make sure to refill the ink tank with ink up to the upper limit line (K) on the ink tank. •...
  • Page 73 9. Close the ink tank cover completely. 10. Close the scanning unit / cover. To close the scanning unit / cover, hold it up once, then take it down gently.
  • Page 74 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.

  • Page 75: Checking Ink Level

    Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...

  • Page 76: Ink Tips

    Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.

  • Page 77: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually...

  • Page 78: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. •...
  • Page 79 Perform Replace Ink in Print Head If the symptom still persists, the print head may be defective. Contact Canon to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head.

  • Page 80: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. •...

  • Page 81: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 2.
  • Page 82 For B (lines are missing or horizontal streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head. Cleaning the Print Head If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed)

  • Page 83: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important •...
  • Page 84 The pattern print confirmation screen will appear. 7. Select Yes. The nozzle check pattern will be printed. Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, • clean the print head deeply.

  • Page 85: Deep Print Head Cleaning

    Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
  • Page 86 7. Select Yes. The nozzle check pattern will be printed. 8. When the completion message appears, select OK. Examine the nozzle check pattern. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning off the power.

  • Page 87: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. •...
  • Page 88 Note • If automatic print head alignment fails, an error message appears on the touch screen. • When Error Occurred 7. When the completion message appears, select OK. Note • If the print results are still not satisfactory after adjusting the print head position as described above, •...

  • Page 89: Aligning The Print Head Manually

    Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. What you will need: two sheets of A4 or Letter-sized plain paper Check that printer is turned on.
  • Page 90 8. Check message and select Next. The input screen for head position alignment values is displayed. 9. Examine first patterns and select A. In column A, find pattern in which stripes are least noticeable, and then select the number of that pattern. Note •...
  • Page 91 • If all patterns look different, choose the pattern in which horizontal stripes are least noticeable. • Subtle horizontal stripes Noticeable horizontal stripes 10. Repeat these steps until you have finished entering pattern numbers for columns B to N, and then select OK. 11.

  • Page 92: Performing Maintenance Functions From Your Computer (Windows)

    Performing Maintenance Functions from Your Computer (Windows) Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) Cleaning the Print Heads Adjusting Print Head Position Automatically Adjusting Print Head Position Manually...

  • Page 93: Opening The Maintenance Tool (Canon Ij Printer Assistant Tool)

    Canon IJ Printer Assistant Tool can be started in the following ways. • Click Maintenance and Preferences icon in the Maintenance tab of the printer driver. • From Windows Start menu, click (All apps, Apps, or All Programs ->) Canon Utilities -> IJ Printer Assistant Tool.
  • Page 94 Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...

  • Page 95: Cleaning The Print Heads

    Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink. Cleaning 1. Open Canon IJ Printer Assistant Tool 2. Click Cleaning When the Print Head Cleaning dialog box opens, select the ink group for which Cleaning is to be performed.
  • Page 96 2. Click Deep Cleaning When the Deep Cleaning dialog box opens, select the ink group for which Deep Cleaning is to be performed. Click Initial Check Items to display the items you need to check before performing Deep Cleaning. 3. Perform Deep Cleaning Check that the printer is on and then click Start.

  • Page 97: Adjusting Print Head Position Automatically

    • A pattern will be printed for head alignment. Do not open the scanning unit / cover while printing is in progress. Print Head Alignment 1. Open Canon IJ Printer Assistant Tool 2. Click Print Head Alignment The Print Head Alignment dialog box appears. 3. Load paper in printer Load one sheet of A4 size or Letter size plain paper into the cassette 1.

  • Page 98: Adjusting Print Head Position Manually

    • Printing is required for adjusting the position of the print head. Do not open the scanning unit / cover while printing is in progress; otherwise, printing will stop. Print Head Alignment 1. Open Canon IJ Printer Assistant Tool 2. Check that the printer power is on, and then click Other Settings The Other Settings dialog box opens. Note •...
  • Page 99 8. Check printed pattern In each entry field, enter the number of the pattern with the least prominent streaks or stripes from among the printed patterns. You can also enter numbers into the entry fields automatically by clicking relevant pattern in the preview.
  • Page 100 After completing the entries, click OK. Note • If the patterns are not uniform, select the pattern with the least prominent horizontal stripes. (A) Less prominent horizontal stripes (B) More prominent horizontal stripes • If the patterns are not uniform, select the pattern with the least prominent vertical streaks. (A) Less prominent vertical streaks (B) More prominent vertical streaks 11.

  • Page 101: Canon Ij Printer Assistant Tool Description

    Canon IJ Printer Assistant Tool Description The Canon IJ Printer Assistant Tool allows you to perform printer maintenance or change the settings of the printer. Cleaning Performs print head Cleaning. The print head Cleaning function allows you to clear up clogged print head nozzles.
  • Page 102 Ink Group When you click Cleaning or Deep Cleaning, the Ink Group window is displayed. Selects the ink group that you want to clean the print head for. Click Initial Check Items to display the items that you need to check before you perform Cleaning or Deep Cleaning.
  • Page 103 You must press the ON button (POWER button) on the printer to turn the printer on again after clicking this button. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
  • Page 104 View Printer Information Display the Printer Information dialog box. You can check the total number of sheets used and the serial number for this printer. Initial Check Items (Cleaning / Deep Cleaning) Before running Cleaning or Deep Cleaning, check that the printer power is on. Check the following: •...
  • Page 105 Auto Power Settings dialog box When you click Auto Power, the Auto Power Settings dialog box is displayed. This dialog box allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Auto Power On Selects the auto power-on setting.

  • Page 106: Other Settings Dialog Box

    Important • You can set the quiet mode from the operation panel of the printer, the Canon IJ Printer Assistant Tool, or ScanGear (scanner driver). No matter how you use to set the quiet mode, the mode is applied when you perform operations from the operation panel of the printer or printing and scanning from the computer.

  • Page 107: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position...

  • Page 108: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Settings, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 109: Cleaning The Print Heads

    Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
  • Page 110 • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important •...

  • Page 111: Adjusting Print Head Position

    Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.

  • Page 112: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...

  • Page 113: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
  • Page 114 Do not touch the paper feed rollers with your fingers. Paper feeding performance may be degraded. 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact Canon to request a repair.

  • Page 115: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 116 9. Pull out a paper output tray (A). 10. Select OK. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again.
  • Page 117 If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. •...

  • Page 118: Replacing Maintenance Cartridge

    Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the touch screen to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important •...
  • Page 119 4. Pull out the maintenance cartridge. Hold the upper portion of the maintenance cartridge with your hands so that its bottom does not touch the floor or desk. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt •...
  • Page 120 • Do not put your hands inside the printer, as ink may adhere to your hands. • 5. Insert the new maintenance cartridge straight until it stops. 6. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it. 7.

  • Page 122: Checking Maintenance Cartridge Status On Touch Screen

    Checking Maintenance Cartridge Status on Touch Screen Check that printer is turned on. 2. Select (Hint) on HOME screen. Using Touch Screen The hint menu screen will appear. 3. Select Maintenance cart. info.. A symbol appears in the area A if there is any information about the used space of the maintenance cartridge.

  • Page 123: Restrictions

    Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. However, you can use a Wi-Fi connection and Wireless Direct at the same time.
  • Page 124 When you connect a device and the printer using Wireless Direct, the connection information will be saved to Wi-Fi settings. The device may be connected to the printer automatically even after disconnecting it or connecting it to another wireless router. To prevent automatic connection to the printer in Wireless Direct mode, change the connection mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the device.

  • Page 125: Detect Same Printer Name

    Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: •...

  • Page 126: Switching Printer's Connection To Network Or Devices

    Switching Printer's Connection to Network or Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method. 1.

  • Page 127: Reconfiguration Method Of Wi-Fi Connection

    Refer to Setup Guide to setup. 2. Switching LAN Connection Method If you want to switch to USB connection when the printer is used with a LAN connection, check the following item. For Windows: Refer to Setup Guide to setup. For macOS: Refer to Setup Guide to setup.
  • Page 128 Refer to Setup Guide and redo setup.

  • Page 129: Network Connection Tips (Windows/Macos)

    Network Connection Tips (Windows/macOS) Detect Same Printer Name Switching Printer's Connection to Network or Devices Setting Up IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise)

  • Page 130: Setting Up Ieee802.1X/Eap (Wpa/Wpa2/Wpa3 Enterprise)

    Setting Up IEEE802.1X/EAP (WPA/WPA2/WPA3 Enterprise) Overview If you are using a switch/access point (authenticator) with IEEE802.1X/EAP, you can connect this printer to a Wired LAN or Wi-Fi. Note • The information on this page is intended for network administrators. • Ask your network administrator to set it up.

  • Page 131: Select Authentication

    5. Select Authentication. • Login name (up to 96 characters) • The login name to connect to the authentication server. Important • If you select Verify Authentication Server Name, you must set the authentication server • name. • If you select Verify authentication server certificates, you must register the certificate •...

  • Page 132: If You Cannot Connect

    When EAP-TLS is selected: Select Key and certificate settings > Upload key and certificate and upload (register) the client certificate (PKCS #12). Note • If you choose PEAP or EAP-TTLS, you do not need to do this. • 11. Set up Weak encryption restriction. Select Restrict.
  • Page 133 1. Check that the wireless router is turned on. is displayed when the switch/access point may not be turned on. 2. If the error cannot be identified, such as multiple problems occurring, An unexpected error has occurred. is displayed. 3. If a connection processing problem or encryption-authentication mismatch is detected, Failed to connect to the wireless router.

  • Page 134: Wi-Fi Connection Assistant (Windows)

    Wi-Fi Connection Assistant (Windows) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection Important •...

  • Page 135: Wi-Fi Connection Assistant

    Wi-Fi Connection Assistant Wi-Fi Connection Assistant allows you to diagnose or repair the network status, and to perform printer settings on network. Use Wi-Fi Connection Assistant for: • Searching printers on network and performing initial network setup for detected printers •...

  • Page 136: Starting Up Wi-Fi Connection Assistant

    Connection Assistant. Note • In Windows 10, select Start > (All apps > ) > Canon Utilities > Wi-Fi Connection Assistant. • In Windows 7, click Start and select All Programs, Canon Utilities, Wi-Fi Connection Assistant, and then Wi-Fi Connection Assistant.

  • Page 137: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...

  • Page 138: Performing/Changing Network Settings

    Performing/Changing Network Settings Canon Wi-Fi Connection Assistant Screen Performing Network Settings...

  • Page 139: Canon Wi-Fi Connection Assistant Screen

    Items on Canon Wi-Fi Connection Assistant Screen Menus on Canon Wi-Fi Connection Assistant Screen Items on Canon Wi-Fi Connection Assistant Screen Toolbar Items on Canon Wi-Fi Connection Assistant Screen The screen below appears when you start up Wi-Fi Connection Assistant and select Printer Network Setup.
  • Page 140 Appears after performing network setup and clicking Set to close the window. • Requires Setup • Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set • Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
  • Page 141 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon Wi-Fi Connection Assistant Screen This section describes menus on Canon Wi-Fi Connection Assistant screen. A: Printer Settings menu Printer Settings Menu...
  • Page 142 D: Help menu Help Menu Items on Canon Wi-Fi Connection Assistant Screen Toolbar This section describes items on Canon Wi-Fi Connection Assistant Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.

  • Page 143: Performing Network Settings

    Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings （Supported models only） Performing/Changing Wi-Fi Settings Assigning Printer Information Important • Some functions may not be available depending on your model and software version.

  • Page 144: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings（Supported Models Only

    Performing/Changing Wired LAN Connection (Ethernet Cable) Settings（Supported models only） Follow the procedure below to perform/change wired LAN settings. Important • These settings are not available if your printer does not have a wired LAN connection. Note • For some models, you can perform network setup for a USB connected printer using Wi-Fi Connection Assistant.
  • Page 145 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings • A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server.
  • Page 146 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.

  • Page 147: Performing/Changing Wi-Fi Settings

    Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
  • Page 148 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings • A: Network Type: Select the Wi-Fi mode.
  • Page 149 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
  • Page 150 Enter the IP address, subnet mask, and default gateway. • IPv6 settings • Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending • on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
  • Page 151 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.

  • Page 152: Assigning Printer Information

    Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon Wi-Fi Connection Assistant screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.

  • Page 153: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 154: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection

    List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using Wi-Fi Connection Assistant. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series • E470 series •...
  • Page 155 • TR9530 series • TS3300 series • E3300 series...

  • Page 156: Wi-Fi Connection Assistant (Macos)

    Wi-Fi Connection Assistant (macOS) Wi-Fi Connection Assistant Starting Up Wi-Fi Connection Assistant Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function Important • Some functions may not be available depending on your model and software version.

  • Page 157: Wi-Fi Connection Assistant

    Wi-Fi Connection Assistant If anything is wrong with connection, Wi-Fi Connection Assistant diagnoses the settings of the printer and those of computer on which it is installed. In addition, Wi-Fi Connection Assistant restores the status of the printer and computer. Important •...

  • Page 158: Starting Up Wi-Fi Connection Assistant

    Starting Up Wi-Fi Connection Assistant Start up Launchpad, select Canon Utilities, and then select Wi-Fi Connection Assistant. When you start up Wi-Fi Connection Assistant, the screen below appears. Enter the password specified for your computer and select Install Helper. Wi-Fi Connection Assistant starts diagnosis and repair of network.

  • Page 159: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...

  • Page 160: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of Wi-Fi Connection Assistant. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...

  • Page 161: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using Touch Screen Entering Numbers, Letters, and Symbols...

  • Page 162: Safety

    Safety Safety Precautions Regulatory Information WEEE...

  • Page 163: Safety Precautions

    Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
  • Page 164 Do not drink ink. If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately.
  • Page 165 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
  • Page 166 • Modifying or dismantling the print head or ink bottles, such as by putting holes in them, could cause the ink to leak out and cause a malfunction. We recommend that you do not modify or dismantle them. • Do not put the print head or ink bottles into a fire.

  • Page 167: Regulatory Information

    Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

  • Page 168: Pre-Installation Requirements

    FCC radio frequency (RF) Exposure Guidelines as this equipment has very low levels of RF energy. But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person's body. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...

  • Page 169: In Case Of Equipment Malfunction

    Manual, disconnect the equipment from the telephone line cable, turn off the power and disconnect the power cord. The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved. Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment.

  • Page 170: Weee

    EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.
  • Page 171 Nutzung natürlicher Ressourcen bei. Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten, wenden Sie sich an Ihre Stadtverwaltung, den öffentlich-rechtlichen Entsorgungsträger, eine autorisierte Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canon-europe.com/battery. Zusatzinformationen für Deutschland: Dieses Produkt kann durch Rückgabe an den Händler unter den in der Verordnung des Elektro- und...
  • Page 172 Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente, afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canon- europe.com/weee, of www.canon-europe.com/battery.
  • Page 173 Si desea más información sobre el reciclado de este producto, póngase en contacto con su municipio, el servicio o el organismo encargado de la gestión de residuos domésticos o visite www.canon-europe.com/ weee, o www.canon-europe.com/battery.
  • Page 174 Solo per Unione Europea e SEE (Norvegia, Islanda e Liechtenstein) Questi simboli indicano che il prodotto non può essere smaltito con i rifiuti domestici, ai sensi della Direttiva RAEE (2012/19/UE), della Direttiva sulle Batterie (2006/66/CE) e/o delle leggi nazionali che attuano tali Direttive.
  • Page 175 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt.
  • Page 176 Sähkö- ja elektroniikkalaiteromun virheellinen käsittely voi vahingoittaa ympäristöä ja ihmisten terveyttä, koska laitteet saattavat sisältää ympäristölle ja terveydelle haitallisia aineita. Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery.
  • Page 177 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
  • Page 178 Państwa współpraca w zakresie właściwej utylizacji tego produktu przyczyni się do efektywnego wykorzystania zasobów naturalnych. W celu uzyskania informacji o sposobie recyklingu tego produktu prosimy o kontakt z właściwym urzędem miejskim lub zakładem gospodarki komunalnej bądź zapraszamy na stronę www.canon-europe.com/weee, lub www.canon-europe.com/battery.
  • Page 179 Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete ning patarei- ja akujäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery.
  • Page 180 įranga. Bendradarbiaudami ir teisingai utilizuodami šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery.
  • Page 181 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
  • Page 182 Vaša suradnja u pravilnom zbrinjavanju ovog proizvoda pridonijet će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery.
  • Page 183 EEE. Vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Više informacija o tome kako možete da reciklirate ovaj proizvod potražite od lokalnih gradskih vlasti, komunalne službe, odobrenog plana reciklaže ili servisa za odlaganje kućnog otpada, ili posetite stranicu www.canon-europe.com/weee, ili www.canon-europe.com/battery.

  • Page 184: Handling Precautions

    Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...

  • Page 185: Legal Restrictions On Scanning/Copying

    Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...

  • Page 186: Printer Handling Precautions

    Printer Handling Precautions Be careful not to let anything get inside the document output slot. It may cause damage.

  • Page 187: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place, make sure of the following. Important • You cannot take ink out of ink tanks. • • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the •...
  • Page 188 3. Select Transport mode. 4. Confirm the message, then select Yes. The mode is shifted to the transfer mode. When it is completed, the power is turned off automatically. 5. Check that ON lamp is off and unplug power cord. Important •...

  • Page 190: When Repairing, Lending, Or Disposing Of The Printer

    For printers with fax capabilities, user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data. Backed up data can be restored to the repaired printer or another Canon printer. Registering Recipients Using Speed Dial Utility2 (Windows)

  • Page 191: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or •...

  • Page 192: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply Using Touch Screen Entering Numbers, Letters, and Symbols...

  • Page 193: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 194: Front View

    Front View A: Paper Support Extend to load paper in the rear tray. B: Rear Tray Cover Open to load paper in the rear tray. C: Rear Tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
  • Page 195 G: Cassette 2 Load A4, Letter, or Legal-sized plain paper into the cassette, and insert it into the printer. Loading Plain Paper in Cassette H: Resizing Tab Use to load legal-size paper into the cassette. I: Paper Output Tray Printed paper is ejected. Pull out it before printing. J: Operation Panel Use to change the settings of the printer or to operate it.
  • Page 196 Q: Document Cover Open to load an original on the platen. R: Platen Load an original here. S: USB Flash Drive Port Insert USB flash drives here.

  • Page 197: Rear View

    Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: External Device Jack Connect an external device such as telephone or answering device. D: Telephone Line Jack Connect the telephone line.
  • Page 198 Important • Do not touch the metal casing. • • Do not plug in or unplug the USB cable or LAN cable while the printer is printing or scanning with the • computer. This can cause trouble.

  • Page 199: Inside View

    Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Ink Tank Covers Open to refill ink tanks. C: Tank Caps Open to refill ink tanks. D: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks.
  • Page 200 G: Lower Limit Line Indicates the lower limit of the sufficient amount of ink to print. Refill the ink tank before the amount of ink is below this line. H: Ink Valve Lever Operate when transporting a printer. Repairing Your Printer I: Print Head Holder The print head is pre-installed.

  • Page 201: Operation Panel

    Operation Panel A: ON button Turns the printer on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off B: ON lamp Remains lit after flashing when the printer is turned on.
  • Page 202 J: Back button Returns to the previous screen.

  • Page 203: Power Supply

    Power Supply Turning the Printer On and Off...

  • Page 204: Turning The Printer On And Off

    Turning the Printer On and Off Checking that Power Is On Turning on the printer Turning off the printer Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note •...

  • Page 205: Turning Off The Printer

    • You can set the printer to automatically turn on when a print or scan operation is performed from a • computer connected by USB cable or via network. This feature is set to off by default. From the printer ECO settings From the computer For Windows:...

  • Page 207: Using Touch Screen

    Using Touch Screen The HOME screen on the touch screen appears when the printer is turned on. Touch the HOME screen on the touch screen with your finger tip to select menus for copying, scanning, and other functions. HOME Screen Basic Operation of the touch screen HOME Screen The HOME screen consists of the two screens.
  • Page 208 (Signal strength: 81 % or more): You can use the printer over Wi-Fi without any problems. (Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommend placing the printer near the wireless router. (Signal strength: 50 % or less): The problem such as the printer cannot print may occur.
  • Page 209 Strongly pressing the touch screen. Pressing the touch screen with other than your finger (especially with sharpened tips, such as on ballpoint pens, pencils, or nails). Touching the touch screen with wet or dirty hands. Placing any objects on the touch screen. •...
  • Page 210 Drag While lightly touching the screen, move your finger up, down, left, or right. Use to view lists of items or move sliders.

  • Page 211: Entering Numbers, Letters, And Symbols

    Entering Numbers, Letters, and Symbols In the printer, you can enter (or correct) the characters and numbers when the keyboard is displayed on the screen. The character is allocated to each key displayed on the screen. Tap the key to enter the character. After entry is completed, tap for determination.
  • Page 212 Move the cursor. To insert the character, move the cursor to the character on the right of the position where you want to insert the character. To delete the character, move the cursor to the character you want to delete. Note •...

  • Page 213: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...

  • Page 214: Changing Printer Settings From Your Computer (Windows)

    Changing Printer Settings from Your Computer (Windows) Changing the Print Options Managing the Printer Power Changing the Printer Operation Mode...

  • Page 215: Changing The Print Options

    Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.

  • Page 216: Managing The Printer Power

    Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
  • Page 217 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable, "Cannot communicate with printer"...

  • Page 218: Changing The Printer Operation Mode

    Other Settings in Canon IJ Printer Assistant Tool For functions related to print settings, go to Custom Settings in the Maintenance Tab. For other settings, go to Other Settings in Canon IJ Printer Assistant Tool. Custom Settings in the Maintenance Tab 1.
  • Page 219 4. Apply the settings Click OK and when the confirmation message appears, click OK. The printer operates with the modified settings hereafter.

  • Page 220: Changing Printer Settings From Your Computer (Macos)

    Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...

  • Page 221: Managing The Printer Power

    Managing the Printer Power Printer power supply is operated from Remote UI. Power control settings Power control settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.

  • Page 222: Changing The Printer Operation Mode

    Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.

  • Page 223: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Security settings Fax settings Print settings Power control LAN settings Other printer settings Rearrange home screen icons Language selection Firmware update Administrator password settings User management settings Reset settings Feed settings Web service setup...

  • Page 224: Changing Settings From Operation Panel

    Changing Settings from Operation Panel This section describes the procedure to change the settings in the Printer settings screen, taking the steps to specify Prevent paper abrasion as an example. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3.
  • Page 225 For more on setting items on the operation panel: Setting Items on Operation Panel...

  • Page 226: Setting Items On Operation Panel

    Setting Items on Operation Panel Note • The administrator password is required to change the settings of some setting items if it is enabled to • change the settings on the operation panel using the administrator password. Items for Printer Power control Fax settings Other printer settings...

  • Page 227: Security Settings

    Security settings Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. • IPsec settings • Selecting Enable allows you to specify the IPsec security. •...

  • Page 228: Advanced Fax Settings

    Fax settings Important • This setting item is for the administrator. Fax user settings Advanced fax settings Auto print settings Auto save setting Security control Easy setup Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. •...
  • Page 229 • Auto redial • Enables/disables automatic redialing. If you select ON, you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts. • Dial tone detect • Avoids mistransmission when reception and transmission occur at the same time. If you select ON, the printer transmits the fax after confirming the dial tone.

  • Page 230: Auto Print Settings

    The fax transmission start speed will be faster as the value is bigger. When the telephone line condition or connection is poor, selecting a lower transmission start speed may solve transmission problems. ◦ RX start speed ◦ Selects the fax reception speed. The fax reception start speed will be faster as the value is bigger.

  • Page 231: Security Control

    Security control • Fax number re-entry • If you select ON, you can set the printer to send faxes after entering the number twice. By using this setting, you can avoid the mistransmission of faxes. Preventing Mistransmission of Faxes • Check RX fax information •...

  • Page 232: Print Settings

    Print settings • Prevent paper abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower • print quality.

  • Page 233: Power Control

    Power control • Use auto power control • ◦ Auto power off ◦ Specifies the length of time to turn off the printer automatically when no operation is made or no printing data is sent to the printer. ◦ Auto power on ◦...

  • Page 234: Lan Settings

    LAN settings Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. Wi-Fi Wireless Direct Wired LAN Advanced setup To print the network settings, select Print details and select Yes. Printing Network Settings Important •...

  • Page 235: Wireless Direct

    IPv4 default gateway XXX. XXX. XXX. XXX (12 characters) IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address (Wi-Fi) XXX. XXX. XXX. XXX (12 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX...

  • Page 236: Wired Lan

    Frequency 2.4 GHz/5 GHz Wi-Fi security WPA2-PSK(AES) No. of printers connected now XX/XX IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX. XXX (12 characters) IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address (Wi-Fi)

  • Page 237: Advanced Setup

    Connection Enabled (connected)/Enabled (disconnected)/Disable IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX. XXX (12 characters) IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address (Wired LAN) XX:XX:XX:XX:XX:XX (12 characters) Printer name...
  • Page 238 Note When you forward the scanned data to the computer searched using WSD, you cannot select the document type. ◦ Timeout settings ◦ Specifies the timeout length. • Bonjour settings • Setting items when you use Bonjour. ◦ Enable/disable Bonjour ◦...
  • Page 239 • Easy wireless connect • When set to Auto start: ON, the device will automatically put into the standby mode for easy wireless connect. To prevent the device from putting into the standby mode for easy wireless connect at unintended times, set to Auto start: OFF.

  • Page 240: Other Printer Settings

    Other printer settings Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. • Date/time settings • Sets the current date and time. Setting Sender Information •...
  • Page 241 ◦ Keypad volume ◦ Selects the beep volume when pressing the touch screen or the buttons on the operation panel. ◦ Alarm volume ◦ Selects the alarm volume. ◦ Line monitor volume ◦ Selects the line monitor volume. ◦ Offhook alarm ◦...
  • Page 242 ◦ All ink tanks ◦ Use both color ink and black ink. ◦ Black only ◦ Use only black ink. Note When any of the inks reached the lower limit line, printing and copying are disabled. • Fixed print quality •...

  • Page 243: Rearrange Home Screen Icons

    Rearrange home screen icons You can rearrange the icons on the home screen to an easy-to-use order. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Printer settings.

  • Page 244: Language Selection

    Language selection Changes the language for the messages and menus on the touch screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean /...

  • Page 245: Firmware Update

    Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...

  • Page 246: Administrator Password Settings

    Administrator password settings The administrator password can be set or canceled. Important • The administrator password of the printer is set from the time of purchase. • Default Administrator Password Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 3.
  • Page 247 Only alphanumeric characters are available. From a security point of view, it is recommended to set the password of 8 characters or more in combination of alphanumeric characters. 9. Select Apply. 10. Enter the administrator password again. 11. Select Apply. The administrator password is available.

  • Page 248: User Management Settings

    User management settings The administrator makes settings to manage users. Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen The setup menu screen will appear. 3. Select Printer settings. The Printer settings screen is displayed. 4.

  • Page 249: Reset Settings

    Reset settings You can set the settings back to the default. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. • Web service setup only •...

  • Page 250: Feed Settings

    Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.

  • Page 251: Web Service Setup

    ◦ Data about your activities ◦ Performs settings whether to send information about the usage status of this product and service applications linked to this product to Canon for the purpose of product/service development and quality improvement. • Web service connection setup •...

  • Page 252: Eco Settings

    ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Using Power Saving Function Using Duplex Printing Using Power Saving Function Follow the procedure below to use power saving function. Check that printer is turned on.

  • Page 253: Using Duplex Printing

    Using Duplex Printing Follow the procedure below to use duplex printing. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Two-sided print settings. 5. Specify settings as necessary. C: Select two-sided copying as a default.

  • Page 254: Quiet Setting

    Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. •...
  • Page 255 Specify End time in the same procedure, and select OK. You can reduce the operating noise during the specified time. The confirmation screen is displayed and the icon appears as the Quiet setting menu icon. Important • Operating speed is reduced compared to when OFF is selected. •...

  • Page 256: System Information

    System information To display this menu, select System information in (Hint). • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. • Default password •...

  • Page 257: Job Management

    Job management To display this menu, select Job management in (Hint). • Display job history • Displays the job history of Print from/Copy/Communication log. • Print job history • Prints the job history of Print from/Copy/Communication log. • Restrict job history access •...

  • Page 258: Registering Favorite Settings (My Presets)

    Registering Favorite Settings (My Presets) You can register the favorite copying, scanning, or faxing settings and call them up from the HOME screen. You can register up to 20 settings. Registering the Setting Calling Up the Registered Setting Editing/Deleting the Registered setting Registering the Setting Select Save profile on each standby screen or on the screen displayed after the settings are specified.
  • Page 259 Calling Up the Registered Setting Follow the procedure below to call up the registered setting. Check that printer is turned on. 2. Select My Presets on the HOME screen. Using Touch Screen 3. Select setting you want to call up. Editing/Deleting the Registered setting Follow the procedure below to edit or delete the registered setting.
  • Page 260 4. Select Exit.

  • Page 261: Checking The Total Number Of Uses Of Printer

    Checking the Total Number of Uses of Printer You can check the total number of uses of the printer (e.g. the total number of printing, copying, sending/ receiving faxes, or scanning). Check that printer is turned on. 2. Select (Hint) on HOME screen. Using Touch Screen The hint menu screen will appear.

  • Page 262: Specifications

    Specifications General Specifications Interface USB port: Hi-Speed USB * USB flash drive port: USB flash drive Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a / IEEE802.11ac * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.

  • Page 263: Scan Specifications

    (Automatic fallback) Transmission speed Black: Approx. 3 seconds/page at 33.6 kbps (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) Color: Approx. 1 minute/page at 33.6 kbps (Based on Canon COLOR FAX TEST SHEET.)

  • Page 264: Network Specifications

    Fax resolution Black Standard: 203 pels/in. x 98 lines/in. (8 pels/mm x 3.85 lines/mm) Black Fine, Photo: 203 pels/in. x 196 lines/in. (8 pels/mm x 7.7 lines/mm) Black Extra fine: 300 x 300 dpi Color: 200 x 200 dpi Dialing Automatic dialing •...

  • Page 265: Minimum System Requirements

    Big Sur 11.7.6 - macOS Sonoma 14 Other Supported OS iOS/iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.

  • Page 266: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...

  • Page 267: Supported Media Types

    • details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.

  • Page 268: Page Sizes

    • Double sided Matte Paper <MP-101D> • Paper other than genuine Canon paper • Plain Paper (including recycled paper) • • Envelopes • Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Page Sizes You can use the following page sizes.

  • Page 269: Paper Weight

    • Nagagata 3 • • Nagagata 4 • • Yougata 4 • • Yougata 6 • • Envelope C5 • • Envelope Monarch • Special sizes • Minimum size: 3.50 x 5.00 in. (89.0 x 127.0 mm) • • Maximum size: 8.50 x 47.24 in. (216.0 x 1200.0 mm) * •...

  • Page 270: Paper Load Limit

    • Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 271 Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal, Approx. 250 sheets B-Oficio, M-Oficio, Foolscap, Legal(India): 10 sheets) Envelopes 10 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.

  • Page 272: Unsupported Media Types

    Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper with unstraightened edges like manualy cut paper •...

  • Page 273: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...

  • Page 274: Economy Mode

    • Measurement conditions • ◦ Measurement images: ◦ Color printing: A4 color document ISO/IEC24712 ◦ Measurement method: ◦ Canon original ◦ Paper type: ◦ Plain paper ◦ Print driver setting: ◦ Setting to the default for plain paper (setting Quality to Economy).

  • Page 275: Printing

    Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Using Cloud Service Paper Settings...

  • Page 276: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chromebook...

  • Page 277: Printing From Application Software (Windows Printer Driver)

    Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Main Controls (Basic Settings Tab) Set Media Type, Quality, etc. (Media/Quality Tab) Set the Layout of Printed Documents (Page Setup Tab) Overview of the Printer Driver Updating the Driver...

  • Page 278: Basic Printing Setup

    Basic Printing Setup In the Basic Settings tab, you can print in various ways according to your purpose. Check that printer is turned on 2. Open printer driver's setup screen 3. Select Profile (A) Select the print settings according to your purpose in Profiles on the Basic Settings tab. If you select a print setting, Paper Size and Media Type will change automatically.
  • Page 279 Note • For details about the paper information to be registered to the printer driver and on the printer, see the following: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)

  • Page 280: Main Controls (Basic Settings Tab)

    Main Controls (Basic Settings Tab) Basic Settings Tab Description Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)

  • Page 281: Basic Settings Tab Description

    Basic Settings Tab Description The Basic Settings tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. • Profiles • Settings Preview • Preview before printing • Always print with current settings •...
  • Page 282 You can also change a printing profile and register it under a new name. You can delete the registered printing profile. Standard These are the factory settings. If Page Size, Orientation, and Copies were set from the application software, those settings have priority.
  • Page 283 Always print with current settings Prints documents with the current settings starting from the next print execution. When you select this function and then close the printer driver setup window, the information that you set on the Basic Settings, Media/Quality, and Page Setup tabs are saved and printing with the same settings is possible starting from the next print execution.
  • Page 284 Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer, the printer automatically determines the paper source and feeds paper. Rear Tray/Cassette 1/Cassette 2 Paper is always supplied from the selected paper source. Important •...
  • Page 285 1 on 1 to 16 on 1 Multiple pages of document can be printed on one sheet of paper. To change the page order, click Preferences..In the Page Layout Printing dialog box that appears, specify Page Order. Poster (1 x 2) to Poster (4 x 4) This function enables you to enlarge the image data and divide the enlarged data into several pages to be printed.
  • Page 286 Add to Profiles dialog box This dialog box allows you to save the information that you set on the Basic Settings, Media/Quality, and Page Setup tabs and add the information to the Profiles list on the Basic Settings tab. Name Enter the name for the printing profile you wish to save.
  • Page 287 Paper Size Specifies the Width and the Height of the custom paper. Measurement is shown according to the units specified in Units. Page Layout Printing dialog box This dialog box allows you to select the number of document pages to be placed on one sheet of paper, the page order, and whether a page border line is to be printed around each document page.
  • Page 288 Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet. Printing only on one side and printing a page border, can also be set in this dialog box. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver. Preview Icon Shows the settings made on the Booklet Printing dialog box.

  • Page 289: Paper Settings On The Printer Driver And The Printer (Media Type)

    Media Type in the printer driver the printer Canon Red Label Superior <WOP111> Plain Paper Plain paper Canon Océ Office Colour Paper <SAT213> Plain Paper Plain paper High Resolution Paper <HR-101N> High Resolution Paper High-Res Paper Canon genuine papers (Photo Printing) Paper information regis- Media name <Model No.>...

  • Page 290: Commercially Available Papers

    Plain Paper (including recycled paper) Plain Paper Plain paper Hammermill Premium Color Copy Cover 58 lb Card Stock Card stock (216 g /m2) Mondi Canon Top Colour Zero 67 lb (250 Card Stock Card stock g /m2) Envelopes Envelope Envelope...

  • Page 291: Paper Settings On The Printer Driver And The Printer (Paper Size)

    Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Printer Paper Size in the printer driver Paper information registered on the printer Letter 8.5"x11"...
  • Page 292 Nagagata 4 3.54"x8.07" Nagagata 4 Yougata 4 4.13"x9.25" Yougata 4 Yougata 6 3.86"x7.48" Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3.88"x7.5" 98.4x190.5mm Envelope Monarch Custom Size Any size...

  • Page 293: Printing On Postcards

    Printing on Postcards Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Basic Settings tab, and for Profiles, select Standard. 4. Select the paper size For Printer Paper Size, select Hagaki 100x148mm or Hagaki 2 200x148mm. Important •...

  • Page 294: Setting Up Envelope Printing

    To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor. Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting.

  • Page 295: Registering A Frequently Used Printing Profile

    Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Profiles on the Basic Settings tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
  • Page 296 4. Save the settings Enter a name for the print settings to register in the Name field. If necessary, click Options..., set the items, and then click OK. In the Add to Profiles dialog box, click OK to save the print settings and return to the Basic Settings tab.

  • Page 297: Set Media Type, Quality, Etc. (Media/Quality Tab)

    Set Media Type, Quality, etc. (Media/Quality Tab) Media/Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles...

  • Page 298: Media/Quality Tab Description

    Media/Quality Tab Description The Media/Quality tab allows you to create a basic print setup in accordance with the media type. You can also adjust the print quality and color tones. • Settings Preview • Media Type • Paper Source • Quality •...
  • Page 299 Automatically Select Based on the paper settings in the printer driver and the paper information registered on the printer, the printer automatically determines the paper source and feeds paper. Rear Tray/Cassette 1/Cassette 2 Paper is always supplied from the selected paper source. Important •...

  • Page 300: Color Adjustment Tab

    Preview before printing Shows what the print result will look like before you actually print the data. Check this check box to display a preview before printing. Defaults Restores all the settings you have changed to their default values. Clicking this button restores all the settings on the current screen to their default values (factory settings).
  • Page 301 Allows you to select Driver Matching, ICM, or None to match the purpose of the print operation. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing.

  • Page 302: Set The Layout Of Printed Documents (Page Setup Tab)

    Set the Layout of Printed Documents (Page Setup Tab) Page Setup Tab Description Setting the Number of Copies and Printing Order...

  • Page 303: Page Setup Tab Description

    Page Setup Tab Description The Page Setup tab allows you to determine how a document is to be arranged on the paper. Also, this tab allows you to set the number of copies and the order of printing. If the application which created the document has a similar function, set them with the application.
  • Page 304 Page Size Selects a page size. Ensure that you select the same page size as you selected within the application. If you select Custom..., the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size. Printer Paper Size Selects the size of paper actually loaded into the printer.
  • Page 305 To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally.
  • Page 306 Print Options... Opens the Print Options dialog box. Changes detailed printer driver settings for print data that is sent from applications. Stamp... Opens the Stamp dialog box. The Stamp function allows you to print a stamp text or a bitmap over or behind document data. It also allows you to print date, time and user name.
  • Page 307 Print "Cut/Paste" in margins Specifies whether to print the words "Cut" and "Paste" in the margins. These words serve as guidelines for pasting together the pages into a poster. Check this check box to print the words. Note • Depending on the environment of the printer driver you are using, this function may not be available.

  • Page 308: Print Options Dialog Box

    In this case, check this function. Important • When this function is enabled, normally the paper feeding method cannot be changed from the Canon IJ Preview. Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size.
  • Page 309 Do not allow application software to compress print data Compression of the application software print data is prohibited. If the print result has missing image data or unintended colors, selecting this check box may improve the condition. Important • Uncheck this check box under normal circumstances. Print after creating print data by page The print data is created in page units, and printing starts after the processing of one page of print data is complete.

  • Page 310: Stamp Tab

    The Stamp dialog box allows you to print a stamp over or behind the document pages. In addition to the pre-registered ones, you can register and use your original stamp. Stamp Stamp printing is a function that prints a stamp over a document. Check this check box and select a title from the list to print a stamp.
  • Page 311 For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text. TrueType Font Selects the font for the stamp text string. Style Selects the font style for the stamp text string. Size Selects the font size for the stamp text string. Outline Selects a frame that encloses the stamp text string.
  • Page 312 Rotation Specifies the angle of rotation for the stamp. The angle can be set by entering the number of degrees. Negative values rotate the stamp clockwise. Note • Rotation is enabled only when Text or Date/Time/User Name is selected for Stamp Type on the Stamp tab.

  • Page 313: Setting The Number Of Copies And Printing Order

    Setting the Number of Copies and Printing Order You can also set the number of copies on the Basic Settings tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
  • Page 314 Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application software and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled.

  • Page 315: Page Layout Printing

    Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select a page layout number from 1 on 1 to 16 on 1 from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.

  • Page 316: Duplex Printing

    Duplex Printing You can also set duplex printing in the Basic Settings tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 2. Set automatic duplex printing Select 2-sided Printing for 1-sided/2-sided/Booklet Printing on the Page Setup tab.
  • Page 317 • After printing the front page, there is an ink drying wait time before starting to print the back page (Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying wait time at Other Settings in the Canon IJ Printer Assistant Tool.

  • Page 318: Overview Of The Printer Driver

    Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Instructions for Use (Printer Driver)

  • Page 319: Canon Ij Printer Driver

    Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.

  • Page 320: Opening Printer Driver's Setup Screen

    Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.

  • Page 321: Canon Ij Status Monitor

    When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low). In such cases, take the appropriate action as described.

  • Page 322: Instructions For Use (Printer Driver)

    Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Depending on the document type to be printed, the paper feed method specified in the printer driver may not operate correctly.
  • Page 323 1. Open Word's Print dialog box. 2. Open the printer driver setup window, and on the Page Setup tab, set Page Size to the same paper size that you specified in Word. 3. Set Booklet Printing in Page Layout or 1-sided/2-sided/Booklet Printing according to your requirements.

  • Page 324: Maintenance Tab Description

    Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer. Custom Settings Opens the Custom Settings dialog box.

  • Page 325: About Dialog Box

    About Opens the About dialog box. The version of the printer driver, plus a copyright notice, can be checked. In addition, the language to be used can be switched. Custom Settings dialog box When you click Custom Settings, the Custom Settings dialog box is displayed. If necessary, switch between various modes of printer operation.
  • Page 326 Note • Some printer functions can be set only from the Maintenance tab of Printer properties.

  • Page 327: Canon Ij Status Monitor Description

    Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the icons and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time.
  • Page 328 (the disclosure triangle) to display a pictorial representation of the estimated usage amount in the maintenance cartridge. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
  • Page 329 This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information. Related Topic...

  • Page 330: Updating The Driver

    1. Start the uninstaller Select Control Panel -> Programs -> Programs and Features. From the program list, select "Canon XXX Printer Driver/MP Drivers" (where "XXX" is your model name) and then click Uninstall. The confirmation window for uninstalling the model appears.
  • Page 331 2. Perform the uninstaller Click Start. When the confirmation message appears, click Yes. When all the files have been deleted, click Complete. The deletion of the Driver is complete.

  • Page 332: Printing From Application Software (Macos Airprint)

    Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...

  • Page 333: Printing

    Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...
  • Page 334 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed From and Media Type from Media & Quality. Set Double-sided to Off if you are not printing on both sides of the paper.
  • Page 335 Important • An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer. Select the correct items on the print dialog and the printer that correspond to the paper being printed. •...
  • Page 336 Load the envelope in vertically with the address side facing up so that the folded flap of the envelope will be faced down on the right side.

  • Page 337: Printing On Postcards

    Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Ink Jet Hagaki, Hagaki K, or Hagaki for paper type, according to your purpose. When you print on the address side, register Hagaki.

  • Page 338: Adding Printer

    Adding Printer This section describes the procedure for adding a printer to your Mac. To re-add a printer that was deleted, open System Settings -> Printers & Scanners, click Add Printer, Scanner or Fax..., and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.

  • Page 339: How To Open Printer Settings Screen

    How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.

  • Page 340: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the printer icon displayed on the Dock.

  • Page 341: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Settings, and select Printers & Scanners 2.

  • Page 342: Removing Printer That Is No Longer Required From List Of Printers

    Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. For information about an administrative user, see Users &...

  • Page 343: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...

  • Page 344: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)

  • Page 345: Printing Photo Data

    Printing Photo Data Printing Photographs Saved on USB Flash Drive Basic Setting Items for Photo Printing Using Operation Panel...

  • Page 346: Printing Photographs Saved On Usb Flash Drive

    Printing Photographs Saved on USB Flash Drive You can print the photograph saved on the USB flash drive easily. Check that printer is turned on. Load paper. Insert a USB flash drive. Important • If you already insert the USB flash drive to save the received faxes automatically, you cannot print •...
  • Page 347 You can print a copy of the displayed photo by pressing Color button. • To change the display method, the number of copies, or the print settings: • near the bottom of the displayed photo to display menus. A: Total number of copies is displayed By selecting this, you can check or change the number of copies for each photo.
  • Page 348 C: Select to switch the photo group. For details: Using Useful Display Functions D: Select to display the Settings screen. You can change the settings of page size, media type, and print quality and so on. For more on the setting items: Setting Items for Photo Printing Using Operation Panel E: Select to zoom in on the photo.
  • Page 349 For details: Using Useful Display Functions G: Select to display the multiple photos at once. For more on the display method: Using Useful Display Functions 7. Press Color button. The printer starts printing. Note • To cancel printing, press the Stop button. •...
  • Page 350 2. Specify number of copies and print settings for each photo. Note • While processing the print job, you cannot change the setting for Page size or Type on print • settings confirmation screen. The setting is the same as the setting for the photo included in the print job.

  • Page 351: Setting Items For Photo Printing Using Operation Panel

    Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the USB flash drive. Print Settings Screen The print settings screen is displayed by selecting Settings. Setting Items Flick vertically to display setting items and select the setting item to display the settings.
  • Page 352 Select print quality according to the photo. • Print date • Activates/deactivates to print the date (shooting date) on a photo. Note • The shooting date is printed according to the settings of Date display format in Other printer • settings under Printer settings.

  • Page 353: Paper Settings

    Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
  • Page 354 • When you insert the cassette: • The screen to register the cassette paper information is displayed. If the page size on the touch screen matches the size of the paper loaded in the cassette, select Yes. If not, select Change to change the setting in accordance with the size of the loaded paper. Important •...
  • Page 355 When you start printing/copying, a message is displayed and the paper setting specified for printing/ copying is shown under the message. Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note •...
  • Page 356 Note • If you do not know what paper information to register to the printer, press the Back button when • the screen to select the operation is displayed. • For more on the proper combination of paper settings you can specify by the printer driver •...

  • Page 357: Copying

    Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Collated Copying Special Copy Menu...

  • Page 358: Making Copies

    Making Copies This section describes the basic procedure to perform standard copying. Check that printer is turned on. Load paper. 3. Select Copy on the HOME screen. Using Touch Screen The Copy standby screen is displayed. Load original on platen or in ADF (Auto Document Feeder). 5.
  • Page 359 Select the numbers to specify the number of copies. C: The scanning method and copy layout are displayed. Switch the scanning method from the ADF and layout (single-sided/two-sided). D: Select to register the current scan settings as a custom setting. Registering Favorite Settings (My Presets) E: Display the print setting items.
  • Page 360 Load the original on the platen and select the same button (Black button or Color button) as the one which you previously pressed. Note • When Print qlty (print quality) is set High, you cannot add the copying job. • •...

  • Page 361: Setting Items For Copying

    Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen The print settings screen is displayed by selecting Settings in the Copy standby screen. Preview When Preview is displayed on the print settings screen, selecting Preview allows you to preview an image of the printout on the preview screen.
  • Page 362 A: Select to activate/deactivate automatic intensity adjustment. When ON is selected, the intensity is adjusted automatically according to the originals loaded on the platen. B: Drag to specify the intensity. • Magnif. (Magnification) • Specify the reduction/enlargement method. Reducing/Enlarging Copies •...
  • Page 363 Select whether to obtain sorted printouts when making multiple copies of a multi-paged original. Collated Copying • Frame erase copy • When copying thick originals such as books, you can make a copy without black margins around the image and gutter shadows. Copying Thick Originals Such as Books •...

  • Page 364: Scanning

    Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel...

  • Page 365: Scanning In Windows

    Scanning in Windows Scanning According to Item Type or Purpose (Scan Utility) Scan Utility Features Scanning Easily (Auto Scan) Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning Using Application Software (ScanGear) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...

  • Page 366: Scanning According To Item Type Or Purpose (Scan Utility)

    Scanning According to Item Type or Purpose (Scan Utility) Scan Utility Features Scanning Easily (Auto Scan) Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Important • Available functions and settings vary depending on your scanner or printer.

  • Page 367: Scan Utility Features

    Scan Utility Features Use Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • Available functions, the displayed items, and available settings vary depending on your model. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
  • Page 368 Note • To set the applications to integrate with, see Settings Dialog Box.

  • Page 369: Scanning Easily (Auto Scan)

    Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames •...

  • Page 370: Scanning Documents And Photos

    Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.

  • Page 371: Creating/Editing Pdf Files

    Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen or ADF (Auto Document Feeder). Add, delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time. •...
  • Page 372 6. Add pages as needed. When scanning and adding more items: Place items, and then click (Scan) on the Toolbar. When adding existing images or PDF files: Click (Add Page) on the Toolbar. After the Open dialog box appears, select the image(s) or PDF file(s) you want to add, and then click Open.
  • Page 373 Save in Set the folder in which to save PDF files. To change the folder, click Browse..., and then specify the destination folder. Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save created or edited PDF files in it.
  • Page 374 Detect the orientation of text original and rotate image Select this checkbox to detect the page orientation based on the text in images and automatically rotate the images to the correct orientation for creating PDF files. Important • This function is available only for images (text documents) containing languages that can be selected from Document Language in the Settings (General Settings) dialog box of Scan Utility.

  • Page 375: Scanning Using Application Software (Scangear)

    Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer.

  • Page 376: What Is Scangear (Scanner Driver)

    What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from Scan Utility or applications that are compatible with the standard TWAIN interface.

  • Page 377: Advanced Mode

    Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.

  • Page 378: Starting Scangear (Scanner Driver)

    Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment.

  • Page 379: Scanning In Basic Mode

    Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important •...

  • Page 380: Set Destination

    Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important •...
  • Page 381 7. Set Image corrections as needed. 8. Click Scan. Scanning starts. Note • Click (Information) to display a dialog box showing the document type and other details of the current scan settings. • How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box.

  • Page 382: Scangear (Scanner Driver) Screens

    ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box...

  • Page 383: Basic Mode Tab

    Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note •...
  • Page 384 Document (Color) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in color. Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important •...
  • Page 385 "OCR software" is software that converts text scanned as an image into text data that can be edited in word processors and other programs. Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely.
  • Page 386 Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note •...
  • Page 387 Correct gutter shadow Corrects shadows that appear between pages when scanning open booklets. Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes.

  • Page 388: Preview Area

    • The image returns to its original state when you preview again. (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area.
  • Page 389 When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. •...
  • Page 390 Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be • created per image. In whole image view, multiple cropping frames can be created. Adjusting Cropping Frames (ScanGear) Related Topic Scanning in Basic Mode...

  • Page 391: Advanced Mode Tab

    Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Important...
  • Page 392 Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List.
  • Page 393 Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning.
  • Page 394 In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse.
  • Page 395 (Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified.
  • Page 396 Note • When multiple images are previewed, different outlines indicate different selection status. • Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously.

  • Page 397: General Notes (Scanner Driver)

    General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • Some computers (including laptops) connected to the machine may not resume correctly from standby mode. In that case, restart the computer. •...
  • Page 398 • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel, PowerPoint, etc.), use Microsoft Clip Organizer. • Images may not be scanned correctly in some applications. In that case, increase the operating system's virtual memory and retry. • When image size is too large (such as when scanning large images at high resolution), your computer may not respond or the progress bar may remain at 0 % depending on the application.

  • Page 399: Scanning Tips

    Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings Network Scanner Selector EX2 Menu and Setting Screen...

  • Page 400: Positioning Originals (Scanning From Computer)

    Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Placing Items (Platen) Placing Documents (ADF (Auto Document Feeder)) Placing Items (Platen) Place items as described below to scan by detecting the item type and size automatically.

  • Page 401: Network Scan Settings

    • If the icon is not displayed in the notification area on the desktop, follow the procedure below to • start. Windows 11/Windows 10: From the Start menu, click (All apps >) Canon Utilities > Network Scanner Selector EX2. Windows 8.1: Click Network Scanner Selector EX2 on the Start screen.
  • Page 402 "Network Scanner Selector EX2". Windows 7: From the Start menu, click All Programs > Canon Utilities > Network Scanner Selector EX2 > Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears.
  • Page 403 • If the icon is not displayed in the notification area on the desktop, follow the procedure below to • start. Windows 11/Windows 10: From the Start menu, click (All apps >) Canon Utilities > Network Scanner Selector EX2. Windows 8.1: Click Network Scanner Selector EX2 on the Start screen.
  • Page 404 Note • When multiple scanners are connected via a network, you can select up to three scanners. 5. In the Scan-from-PC Settings screen, click OK. Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then •...

  • Page 405: Scanning In Macos

    Scanning in macOS Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings vary depending on your scanner or printer.

  • Page 406: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)

    Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.

  • Page 407: Ij Scan Utility Lite Features

    IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
  • Page 408 Note • To set the applications to integrate with, see Settings Dialog.

  • Page 409: Scanning Easily (Auto Scan)

    Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • • The following types of items may not be scanned correctly. In that case, adjust the cropping frames •...

  • Page 410: Scanning Documents And Photos

    Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.

  • Page 411: Scanning Tips

    Scanning Tips Positioning Originals (Scanning from Computer)

  • Page 412: Positioning Originals (Scanning From Computer)

    Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • When using a personal scanner in the upright position, the item type may not be detected automatically. In that case, specify the item type in IJ Scan Utility Lite and scan.
  • Page 413 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark. Important • If you open the document cover wide, the scanner may fall over. • Portions placed over (A) (0.094 inch (2.4 mm) from the left edge of the platen) or (B) (0.106 inch •...
  • Page 414 The item type may not be detected automatically. In that case, specify the item type in IJ Scan Utility Lite and scan.

  • Page 415: Faxing

    Faxing Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Sending Faxes from Computer (Windows) Printer Sending Faxes from Computer (macOS) Receiving Faxes Other Useful Fax Functions...

  • Page 416: Preparing For Faxing

    Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: •...

  • Page 417: Connecting Telephone Line

    Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: • Basic Connection (Connecting with General Telephone line) • If you connect the printer to another line such as an xDSL: •...
  • Page 418 Important • Be sure to connect the telephone line before the printer is turned on. • If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug. Note •...
  • Page 419 • Connecting to an Internet Telephone • A: Digital Subscriber Line B: xDSL modem (splitter may not be built-in to the modem) C: Broadband router compatible with Internet Telephone D: Computer E: Telephone or answering machine F: WAN (Wide Area Network) port G: LAN (Local Area Network) port H: TEL port I: LINE port...
  • Page 420 Setting Telephone Line Type • Connecting to an ISDN Line • For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.

  • Page 421: Setting Telephone Line Type

    Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important •...
  • Page 422 Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing. Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. Check that printer is turned on.
  • Page 423 Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing.

  • Page 424: Setting Receive Mode

    Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note •...

  • Page 425: About Receive Mode

    • For details on the receive mode: • About Receive Mode • DRPD is available only in the US and Canada. • Network switch may not be available depending on the country or region of purchase. • Refer to Receiving Faxes for information on receiving faxes or the procedure for each receive mode.
  • Page 426 Advanced Settings of Receive Mode You can specify the advanced settings of each receive mode. • Advanced setting in Fax only mode • You can specify the following setting item. ◦ Ring count ◦ You can specify the number of times the external device rings when incoming. Specify the number of time and select OK.
  • Page 427 If you subscribe to a DRPD service, set the ring pattern to match the pattern assigned by your telephone company. Setting DRPD Ring Pattern (US and Canada only) ◦ Ring count ◦ You can specify the number of times the external device rings when incoming. Specify the number of time and select OK.
  • Page 428 8. Specify number of time and select OK. 9. Select OK. The Function list screen is displayed.

  • Page 429: Setting Sender Information

    Setting Sender Information You can set the sender information such as date/time, unit name, and unit fax/telephone number. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax.
  • Page 430 Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 3. Select Printer settings. 4. Select Other printer settings. 5. Select Date/time settings. 6. Set date. 1. Select a setting item to change. 2. Select number to enter. Enter only the last two digits of the year.
  • Page 431 2. Select number to enter. Enter the date and time in 24-hour format. 3. Select OK. 4. Select OK again when all settings are completed. Setting Daylight Saving Time (Summer Time) Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward at certain periods of the year.
  • Page 432 3. Select Printer settings. 4. Select Other printer settings. 5. Select Daylight saving time setting. 6. Select ON. To disable summer time, select OFF. 7. Set date and time when summer time starts. 1. Set date when summer time starts. Select a setting item to change, and then specify the setting.

  • Page 433: Registering User Information

    2. Set time (in 24-hour format) when summer time ends. Select a setting item to change, and then specify the setting. Select OK again when all settings are completed. 9. Press the Back button to return to HOME screen. Registering User Information This section describes the procedure to register the user information.
  • Page 434 6. Select User information settings. The screen to register the unit name and the unit fax/telephone number is displayed. 7. Enter unit name. 1. Select entry field under Unit name. The screen to enter the character is displayed. 2. Enter unit name. 3.
  • Page 435 Note • You can enter the fax/telephone number up to 20 digits, including spaces. 9. Select Register to finalize registration.

  • Page 436: Registering Recipients

    Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS)

  • Page 437: Registering Recipients Using Operation Panel Of Printer

    Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration • Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.

  • Page 438: Registering Fax/Telephone Number Of Recipients

    Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. Check that printer is turned on. 2. Select Fax on the HOME screen. Using Touch Screen The Fax standby screen is displayed.
  • Page 439 8. Select a registration method. 9. Register recipients' fax/telephone number. Register the recipients' fax/telephone number depending on the registration method selected. • By entering the number • The screen to register the recipient's fax/telephone number and name is displayed. Go to next step.
  • Page 440 The screen to enter the character is displayed. 2. Enter recipient's name. 3. Select OK. Note • You can enter the name up to 16 characters, including spaces. • 11. Enter recipient's fax/telephone number. If you select a fax/telephone number on From outgoing call log or From incoming call log, the fax/ telephone number is already entered.
  • Page 441 • You can check the recipient's numbers and names you have registered by printing RECIPIENT • TELEPHONE NUMBER LIST. Printing List of Registered Destinations...

  • Page 442: Registering Recipients In Group Dial

    Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. Check that printer is turned on. 2. Select Fax on the HOME screen.
  • Page 443 8. Enter group name. 1. Select entry field of group name. The screen to enter the character is displayed. 2. Enter group name. 3. Select OK. Note • You can enter the name up to 16 characters, including spaces. • 9.
  • Page 444 Display by ID number A: Select to switch the display by name and by ID number. B: Select to display the screen to select an initial. You can search the registered recipient by initial. By selecting the initial, the registered recipients are displayed in alphabetical order from the selected character.
  • Page 445 Note • To delete the recipient from the group dial, select a recipient that you want to delete from the list. After the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 3. To add another member, select Add member again. The printer's directory is displayed.

  • Page 446: Changing Registered Information

    Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Select Fax on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed.
  • Page 447 When the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 5. Select Complete to finalize changing.

  • Page 448: Deleting Registered Information

    Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Select Fax on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed.

  • Page 449: Printing List Of Registered Destinations

    Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. Check that printer is turned on. Load paper. 3. Select Fax on the HOME screen. Using Touch Screen The Fax standby screen is displayed.

  • Page 450: Registering Recipients Using Speed Dial Utility2 (Windows)

    Registering Recipients Using Speed Dial Utility2 (Windows) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer.

  • Page 451: Starting Up Speed Dial Utility2

    1. Make sure printer is turned on. 2. Start up Speed Dial Utility2. • For Windows 11 or Windows 10, click Start button and select All apps, Canon Utilities, and then Speed Dial Utility2. • For Windows 8.1 or Windows 8, select Speed Dial Utility2 on the Start screen to start Speed Dial Utility2.

  • Page 452: Speed Dial Utility2 Dialog Box

    Speed Dial Utility2 Dialog box The following items are on the Speed Dial Utility2 dialog box. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note •...
  • Page 453 Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit... button. 6.

  • Page 454: Saving Registered Telephone Directory On Printer To Your Computer

    Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. Start up Speed Dial Utility2.

  • Page 455: Registering A Fax/Telephone Number Using Speed Dial Utility2

    Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 456 1. Enter group name. 2. Select a code you want to add to group dial, and then click Add >>. Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. •...

  • Page 457: Changing A Fax/Telephone Number Using Speed Dial Utility2

    Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 458 2. Add or delete a member to/from group dial. To add a member: Select a code to add to group dial, and then click Add >>. To delete a member: Select a code to delete from group dial, and then click << Delete. 5.

  • Page 459: Deleting A Fax/Telephone Number Using Speed Dial Utility2

    Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.

  • Page 460: Changing Sender Information Using Speed Dial Utility2

    Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed.

  • Page 461: Registering/Changing Rejected Number Using Speed Dial Utility2

    Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed.

  • Page 462: Registering Telephone Directory Has Been Saved On Your Computer To Printer

    Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer.

  • Page 463: Registering Recipients Using Speed Dial Utility2 (Macos)

    Registering Recipients Using Speed Dial Utility2 (macOS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer.

  • Page 464: Starting Up Speed Dial Utility2

    Follow the procedure below to start up Speed Dial Utility2. 1. Select Applications on Go menu of Finder. 2. Double-click Canon Utilities folder. 3. Double-click Speed Dial Utility2 folder. 4. Double-click Speed Dial Utility2. Speed Dial Utility2 starts up.

  • Page 465: Speed Dial Utility2 Dialog

    Speed Dial Utility2 Dialog The following items are on the Speed Dial Utility2 dialog. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual.
  • Page 466 Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit... button. 6.

  • Page 467: Saving Registered Telephone Directory On Printer To Your Computer

    Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. Start up Speed Dial Utility2.

  • Page 468: Registering A Fax/Telephone Number Using Speed Dial Utility2

    Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 469 Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. • 1.

  • Page 470: Changing A Fax/Telephone Number Using Speed Dial Utility2

    Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 471 5. Click OK. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • To save the edited information on the computer. • 1. Click Save to PC..2. Enter file name on displayed screen, and then click Save. •...

  • Page 472: Deleting A Fax/Telephone Number Using Speed Dial Utility2

    Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.

  • Page 473: Changing Sender Information Using Speed Dial Utility2

    Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed.

  • Page 474: Registering/Changing Rejected Number Using Speed Dial Utility2

    Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed.

  • Page 475: Registering Telephone Directory Has Been Saved On Your Computer To Printer

    Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer.

  • Page 476: Sending Faxes Using Operation Panel Of Printer

    Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes...

  • Page 477: Sending Faxes By Entering Fax/Telephone Number

    Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect • registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.
  • Page 478 I: Select to display the screen to enter the fax/telephone numbers. Note • If you have not set up the printer for sending/receiving faxes yet, the message for setup is displayed on the touch screen when you select Fax on the HOME screen for the first time. When you set up for faxing, follow the procedure according to the instructions on the touch screen.
  • Page 479 Note • Select Save profile to register the current settings as a custom menu. • Registering Favorite Settings (My Presets) 5. Press the Black button or the Color button. The printer starts scanning the document. Important • Color transmission is available only when the recipient's fax device supports color faxing. •...
  • Page 480 • In case the printer was not able to send a fax, such as when the recipient's line was busy, it has the • function to automatically redial the number after a specified interval. Automatic redialing is enabled by default. Automatic Redialing •...

  • Page 481: Resending Faxes (Redialing Busy Number)

    Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing • If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval.
  • Page 482 3. Select Fax on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 4. Change send settings as necessary. Setting Items for Sending Faxes 5. Select Redial. The Redial screen is displayed. 6. Select a recipient's number to redial. 7.

  • Page 483: Setting Items For Sending Faxes

    Setting Items for Sending Faxes You can change the send settings such as the scan contrast or the scan resolution on the Fax standby screen. Select to change the send settings. • ScanRes. • The following settings of the scan resolution are selectable. Standard Suitable for text-only documents.
  • Page 484 • ADF duplex scan • Select whether to perform duplex scanning from the ADF. Note • After sending a fax with Duplex, this setting returns to Simplex automatically. The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK.

  • Page 485: Sending Faxes From Computer (Windows)

    Sending Faxes from Computer (Windows) Sending a FAX (Fax Driver) Basic Creating an Address Book (Fax Driver) Edit or Remove a Recipient from an Address Book (Fax Driver) Search for a Recipient in an Address Book (Fax Driver) Cannot Send Faxes from Computer How to Open the Setting Screen of the Fax Driver General Notes (Fax Driver) Important...

  • Page 486: Sending A Fax (Fax Driver)

    2. Open the document you want to fax with an application (such as Notepad), and then click the Print command. (The command is Print... on the File menu.) 3. In Select Printer or Name in the Print dialog box, select Canon XXX series FAX (where "XXX" is the model name).
  • Page 487 6. Select a recipient from Recipient Name in the Select Recipient from Address Book dialog box, then click Set as Recipient. The selected recipient is reflected in Recipient in the Send Fax dialog box. Important • You cannot specify a recipient if there is no recipient registered in the address book. Register the •...

  • Page 488: Canceling Transmission

    For details on valid characters, see "General Notes (Fax Driver)." You can send faxes even if only the Fax Number is entered. You can register the recipient you entered to the address book by clicking Add to Address Book..For details on how to register recipients in the address book, see "Creating an Address Book (Fax Driver)."...

  • Page 489: Creating An Address Book (Fax Driver)

    Creating an Address Book (Fax Driver) By using the address book, you can send a fax by simply specifying a recipient from it. You can register the recipient's name, fax number and other information in the address book. Registering a recipient (WAB contact) in the address book You can register an individual recipient (Contact) in the address book.
  • Page 490 4. Select Contact in the New Entry dialog box, then click OK. Note • For faxing, you can only specify the Contact (one recipient). You cannot specify a Distribution List. 5. On Name and E-mail tab of Properties dialog box, enter First and Last. The recipient's name will be printed at the top of the fax received by the recipient.
  • Page 491 6. Enter the fax number on the Home or Work tab, then click OK. An individual recipient (Contact) is registered in the address book. Note • You can also register a recipient by clicking the Add to Address Book... button on the Send •...
  • Page 492 Advanced settings, then click OK. 3. From the Start menu, select XXXX (user name), then double-click AppData > Roaming > Canon > MP5 to open the folder. 4. Double-click the ".wab" file. The address book will be reflected in Windows Vista automatically.

  • Page 493: Edit Or Remove A Recipient From An Address Book (Fax Driver)

    Edit or Remove a Recipient from an Address Book (Fax Driver) You can change the recipients' names, fax numbers and other information, or delete recipients registered in the address book. Editing Recipients in an address book Open the print settings dialog box of the fax driver. 2.
  • Page 494 Removing Recipients from an address book Open the print settings dialog box of the fax driver. 2. Click Address Book... in the displayed dialog box. 3. Select the recipient you want to delete from the Address Book dialog box, then click Delete.
  • Page 495 4. When a confirmation message is displayed, click Yes.

  • Page 496: Search For A Recipient In An Address Book (Fax Driver)

    1. Open the document you want to fax with an application (such as Notepad), and then click the Print command. (The command is Print... on the File menu.) 2. In Select Printer or Name in the Print dialog box, select Canon XXX series FAX (where "XXX" is the model name).
  • Page 497 5. Enter the name of the recipient you want to search for in Search by Recipient in the Select Recipient from Address Book dialog box. If the entered name is found, the recipient will be displayed in the contact list with its name selected. While the name is selected, click Set as Recipient to enter it as the recipient.

  • Page 498: Cannot Send Faxes From Computer

    Cannot Send Faxes from Computer Is the power turned on? Check 1 You cannot send faxes if the power is turned off. Press the ON button to turn the power on. If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power.
  • Page 499 Note • For details on how to change the recipients registered in the address book, see "Edit or Remove a Recipient from an Address Book (Fax Driver)." Does an error occur during transmission? Check 6 Check if a message is displayed in the computer screen. If displayed, check the message, then resolve the error.

  • Page 500: How To Open The Setting Screen Of The Fax Driver

    • 1. Select Settings > Bluetooth and Devices > Printers and Scanners. 2. Right-click the Canon XXX series icon or Canon XXX series FAX icon and select Printing Preferences, then Canon XXX series FAX. (Where "XXX" is the model name.) •...
  • Page 501 • 1. Select Settings > Bluetooth and Devices > Printers and Scanners. 2. Right-click the Canon XXX series icon or Canon XXX series FAX icon and select Printing Preferences, then Canon XXX series FAX. (Where "XXX" is the model name.) •...

  • Page 502: General Notes (Fax Driver)

    • The fax driver does not work correctly if you uncheck the Enable printer pooling option on the Ports • tab of the Canon XXX series FAX Properties dialog box (where "XXX" is the model name). Check that the option is checked.

  • Page 503: Sending Faxes From Computer (Macos)

    Sending Faxes from Computer (macOS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint) Important • Some features may not be available depending on the printer model or software version.

  • Page 504: Sending Faxes Using Airprint

    Sending Faxes Using AirPrint You can send faxes from a printer using AirPrint. To send faxes, add your printer to your computer. Checking Environment First, check your environment. • AirPrint operation environment • A computer running macOS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications."...
  • Page 505 To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper settings as needed.
  • Page 506 6. Enter fax/telephone numbers in To.
  • Page 507 If you specify a dialing prefix, enter the code in Dialing Prefix and specify the cover page settings as needed. 7. Click Fax. The number is dialed automatically and the fax is sent. Note • To cancel sending the fax, press the printer's Stop button. Automatic Redialing If the fax could not be sent (for example, when the recipient was busy), the number is redialed automatically according to the automatic redialing setting of the printer.

  • Page 508: General Notes (Fax Transmission Using Airprint)

    General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: •...

  • Page 509: Receiving Faxes

    Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception...

  • Page 510: Receiving Faxes

    Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving Fax Prepare for receiving a fax according to the following procedure. Check that printer is turned on. 2. Select Fax on the HOME screen.
  • Page 511 Note • For details on the receive mode: • Setting Receive Mode • You can specify the advanced settings of each receive mode. • For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode • In the following conditions, the received fax is not printed automatically, only is stored in the printer's memory.
  • Page 512 Note • If the printer will not switch to fax reception, select Fax again on the HOME screen, and then press Black button or the Color button to receive the fax. • To receive a fax without picking up the handset, select Manual/auto switch: ON in Advanced. RX start time allows you to specify the number of seconds until the printer switches to fax reception.
  • Page 513 • If Manual/auto switch: ON is selected in Advanced, you must answer an incoming call by picking up the handset within the time specified in RX start time. Otherwise the printer will switch to fax reception. When Fax only mode is selected: •...
  • Page 514 Pick up the handset, and talk on the telephone. Note • To use this feature, you need to subscribe to a compatible service provided by your telephone company. • For DRPD • You need to select the appropriate ring pattern on the printer. Setting DRPD Ring Pattern (US and Canada only) •...

  • Page 515: Changing Paper Settings

    Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important •...
  • Page 516 Paper src Select a paper source (Rear tray/Cassette 1/Cassette 2/Auto) where paper is loaded. Note • When Auto is selected, paper is fed from the paper source where the paper that matches the • paper settings (page size and media type) is loaded. Page size Select the page size from A4, Letter, or Legal.

  • Page 517: Memory Reception

    Memory Reception The printer prints the received fax automatically by default. And furthermore, the printer stores the received fax in its memory. When the faxes are stored in the printer's memory, the FAX Memory lamp is lit or flashes. In the following conditions, the received fax is not printed automatically, only is stored in the printer's memory.
  • Page 518 on the USB flash drive, and then delete them from the printer's memory and have the sender resend the faxes. Document Stored in Printer's Memory Information on Received Faxes By default, received faxes will be printed immediately after they are received. In addition, faxes will be stored in the printer's memory automatically when they are received.

  • Page 519: Other Useful Fax Functions

    Other Useful Fax Functions Document Stored in Printer's Memory...

  • Page 520: Document Stored In Printer's Memory

    Document Stored in Printer's Memory The faxes will be stored in the printer's memory automatically when they are received. However, printer's memory has an upper limit on the number of faxes or subjects it can contain. When the printer's memory is full, faxes stored latest will overwrite those stored earliest.
  • Page 521 If Do not print is selected for Received documents on Auto print settings under Fax settings on the operation panel of the printer, received faxes will not be printed immediately. Faxes are stored in the printer's memory automatically and you can select and print those stored from the printer's memory. In this setting, the printer does not receive faxes if the printer's memory reaches its upper limit.

  • Page 522: Printing Document In Printer's Memory

    Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
  • Page 523 • To print the memory list (MEMORY LIST): • You can print a list of the documents in the printer's memory by selecting Print doc. list. When the print confirmation screen is displayed, select Yes. The printing starts. MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

  • Page 524: Deleting Document In Printer's Memory

    Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number. If you do not know the •...
  • Page 525 5. Select a delete menu. • To specify a document to delete: • Select a document to delete on the Memory list screen, select Delete specified doc.. Note • If the specified document is not stored in the printer's memory, There is no document that can be deleted.

  • Page 526: Saving Document In Printer's Memory To Usb Flash Drive

    Saving Document in Printer's Memory to USB Flash Drive You can save the received faxes stored in the printer's memory to the USB flash drive as PDF files using the operation panel of the printer. You can save a specified document in the printer's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.
  • Page 527 A: Date and time of transaction and fax/telephone number B: Transaction number (TX/RX NO.) A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received. C: Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.
  • Page 528 File name (file extension: PDF): Running numbers, starting from FAX_0001 File date: The date and time of saving as set in the printer. For details on how to set the date and time: Setting Date and Time...

  • Page 529: Forwarding Document In Printer's Memory To Shared Folder On Computer

    Forwarding Document in Printer's Memory to Shared Folder on Computer You can forward the received faxes stored in the printer's memory to the shared folder on the computer as PDF files using the operation panel of the printer. You can forward a specified document in the printer's memory to the shared folder on the computer or forward all the documents in its memory to the shared folder on the computer at a time.
  • Page 530 5. Select Memory reference. The memory list is displayed. A: Date and time of transaction and fax/telephone number B: Transaction number (TX/RX NO.) A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received. C: Color is displayed for color transmission/reception.
  • Page 531 Note • When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed. Entering the PIN code allows you to assign the shared folder as the destination. Note • You can forward up to 250 pages of fax as one PDF file. •...

  • Page 532: Frequently Asked Questions

    Frequently Asked Questions Top 6 > Loading Paper Network Connection Setup Guide > Error Has Occurred > Network Communication Problems > Ink Does Not Come Out > Scanning Problems (Windows) Search by Category Error List of Support Codes for Printer Errors Message Is Displayed "1000"...
  • Page 533 Check the SSID and Encryption Key of the Wireless Router Connected to Your Computer or Smartphone Printing What to Do When Paper Is Jammed Printer Does Not Print Resolving Print Quality Problems Blurry or Fuzzy Inaccurate or Bleeding Colors Lines Are Misaligned/Distorted Scan Scanning Problems (Windows)
  • Page 534 Security / Other Set Up/Manage Security Searching Printer by IP Address or Host Name During Setup Failed to MP Drivers (Printer Driver) Installation (Windows) Updating MP Drivers (Printer Driver) in Network Environment (Windows) Perform Replace Ink in Print Head Refilling Ink Tanks Questions not Listed Above Error Cannot Use Previous Applications...
  • Page 535 Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows) Scan Results Are Unsatisfactory (macOS) Cannot Dial Telephone Disconnects During a Call Security / Other Repairing Your Printer Printer Does Not Turn On Settings/Maintenance Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in Operation Panel Operation Problems...

  • Page 536: Network Faq

    Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wi-Fi Wireless Direct Wired LAN Wi-Fi Cannot Find Printer Cannot Find Printer on Network (Windows/macOS) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Detect Same Printer Name Switching Printer's Connection to Network or Devices...
  • Page 537 Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS) Wireless Direct Cannot Print or Connect Solve Network Troubles with The Printer's Diagnostic Functions Cannot Find Printer on Network (Windows/macOS) LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown Cannot Remember Printer's Administrator Password Checking Network Information of Printer...
  • Page 538 Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS)

  • Page 539: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network...

  • Page 540: Cannot Find Printer On Network (Windows/Macos)

    Cannot Find Printer on Network (Windows/macOS) Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup...

  • Page 541: Cannot Find Printer On Network

    Set Up Important • When you forget the administrator password of the printer, contact your nearest Canon service center. In Other Cases Than Above: If the printer suddenly stops working, even though you have not changed the settings of the device or network to which it is connected, or if you cannot find the printer during the setup process, check and solve the problem, using Wi-Fi Connection Assistant.
  • Page 542 If the Solution Tool Does Not Solve the Problem. Step 3 Step 1 : Check Basic Items for Network. Check power status. Check 1 Check your printer and the network device (wireless router, etc.) are turned on. If you are in the process of setting up, interrupt it and check if the wireless router (modem) is turned on and then check if the printer is turned on.
  • Page 543 2. Check PC network connection. For the procedures, refer to the instruction manual supplied with the computer, or contact the manufacturer. Once you complete setting up the wireless router and your computer, configure the settings on your computer in order to view web pages, using the information of the wireless router. Proceed once you complete checking the network connection above.
  • Page 544 Turning the Printer On and Off Make sure the printer, the router and the hub are turned on. • If LAN cable is connected, and printer and network device are off: • Turn on printer and network device. • If LAN cable is connected, and printer and network device are on: •...
  • Page 545 Make sure security software's firewall is off. Check 1 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.

  • Page 546: Wireless Router Problems

    Wireless Router Problems Network Key (Password) Unknown Checking Wireless Router SSID/Key Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings WPS (Router Button) Connection Privacy Separator/SSID Separator/Network Separation Function...

  • Page 547: Network Key (Password) Unknown

    Network Key (Password) Unknown Diagnose and repair the network connections using Wi-Fi Connection Assistant. Download Wi-Fi Connection Assistant from the below page, and install it on your computer. Checking Printer Connection Status Using Wi-Fi Connection Assistant Refer to below in regard to starting up Wi-Fi Connection Assistant. •...
  • Page 548 Enter the Wi-Fi password configured on the wireless router. AES (more secure encryption than TKIP) is selected as the dynamic encryption method. The printer does not support TKIP If the wireless router settings are set to "TKIP only", you will not be able to connect to the printer.

  • Page 549: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When wireless router is replaced or router settings are changed, the network settings of your computer, smartphone/tablet or printer must be reconfigured according to the new wireless router. Check if your computer or smartphone/tablet can be connected to Internet Check 1 through the new wireless router.
  • Page 550 For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. If filtering MAC addresses or IP addresses at wireless router, check Check 2 that MAC addresses or IP addresses for computer, network device, and printer are registered.

  • Page 551: Printer Settings/Smartphone/Tablet Troubles For Network

    Printer Settings/Smartphone/Tablet Troubles for Network Solve Network Troubles with The Printer's Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer's LAN Settings to Defaults Default Network Settings Connecting with Wireless Direct...

  • Page 552: Solve Network Troubles With The Printer's Diagnostic Functions

    Solve Network Troubles with The Printer's Diagnostic Functions • If the printer and wireless router are connected or the printer and computer are connected by USB cable • but you cannot print: Change to Offline (Windows)/Cannot Communicate (Windows) • In other cases than above: •...
  • Page 553 Check that security software's firewall is off. Check 1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
  • Page 554 Are MP Drivers (Printer Driver) installed? (Windows) Check 4 If you are using Windows and MP Drivers (Printer Driver) are not installed, install it. Set Up The printer's Wi-Fi setting is disabled. (You can also check if the Wi-Fi icon does not appear on the printer's screen.) Enable the Wi-Fi setting in the printer's settings screen.
  • Page 555 Check power status of printer, network devices (e.g. wireless router), Check 1 and your PC/smartphone/tablet. This printer can be connected to a wireless router that supports 2.4 GHz, 5 GHz, or both bands. If the wireless router is set up to use the same SSID for 2.4 GHz and 5 GHz, set up that SSID on the printer so that the printer and wireless router can be connected at either 2.4 GHz or 5 GHz.
  • Page 556 If problem occurs only when wireless router is in energy-saving Check 6 mode, turn off energy-saving mode of wireless router. If the problem seems to occur suddenly, it may be resolved by updating the wireless router firmware (e.g. update interval of a key, problems of DHCP update interval, etc.). For details, refer to the wireless router's instruction manual.
  • Page 557 The noise level is high and does not differ from the signal level due to various devices other than the printer. • If devices (microwave oven, external hard disk drive, and other USB 3.0 devices) that emit radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer and the wireless router as far away from interference sources as possible.
  • Page 558 For macOS: Starting Up Wi-Fi Connection Assistant Cannot Communicate with Printer while It Is in Wireless Direct Check the following items Check power status of printer and other devices (e.g. computer/smartphone/ Check 1 tablet). Turn on the printer or devices. If the power is already turned on, cycle the power.
  • Page 559 To check the password specified for the printer, display it using the operation panel of the printer or print out the network settings information. • Display on the operation panel of the printer. • LAN settings • Print the network settings. •...

  • Page 560: Checking Network Information Of Printer

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
  • Page 561 3. Click Details to check the IP address. The IP address of your computer appears. To check the MAC Address, click Hardware. Checking Communication Between the Computer, the Printer, and the wireless router Perform a ping test to check if communication is taking place. •...
  • Page 562 Checking Network Setting Information To check the printer's network settings information, display it using the operation panel of the printer or print it out. • Display on the operation panel of the printer. • LAN settings • Print the network settings. •...

  • Page 563: Printing Network Settings

    Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. • 1. Check that printer is turned on. 2. Load three or more sheets of A4 or Letter sized Plain paper. Loading Paper 3.
  • Page 564 Serial Number Serial number XXXXXXXX Default Password Initial Administrator XXXXXXXX Password Network Diagnostics Network diagnostics Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details Solve Network Troubles with The Printer's Diagnostic Functions to check details on the diagnostic result and re- sult codes.
  • Page 565 3-2-18 Stateless Address1 Stateless address 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-19 Stateless Prefix Stateless prefix length Length1 3-2-20 Stateless Address2 Stateless address 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-21 Stateless Prefix Stateless prefix length Length2 3-2-22 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-23 Stateless Prefix Stateless prefix length Length3 3-2-24...
  • Page 566 3-3-5 Channel Channel 3,6,36,40 3-3-6 Encryption Encryption method 3-3-7 Authentication Authentication method WPA2-PSK 3-3-8 TCP/IPv4 TCP/IPv4 Enable 3-3-9 IP Address IP address XXX.XXX.XXX.XXX 3-3-10 Subnet Mask Subnet mask XXX.XXX.XXX.XXX 3-3-11 Default Gateway Default gateway XXX.XXX.XXX.XXX 3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable 3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX...
  • Page 567 4-11 Stateless Prefix Stateless prefix length Length1 4-12 Stateless Address2 Stateless address 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-13 Stateless Prefix Stateless prefix length Length2 4-14 Stateless Address3 Stateless address 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-15 Stateless Prefix Stateless prefix length Length3 4-16 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX...
  • Page 568 RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable 5-10 Bonjour Service Name Bonjour service name Bonjour service name 5-11 LLMNR LLMNR setting Enable/Disable 5-12 SNMP SNMP setting Enable/Disable 5-14 DNS Server Obtain DNS server ad- Auto/Manual dress automatically 5-15 Primary Server Primary server address XXX.XXX.XXX.XXX...

  • Page 569: Restoring Printer's Lan Settings To Defaults

    Restoring Printer's LAN Settings to Defaults Important • Initialization erases all network settings on the printer, making printing/scanning/faxing operation from • a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, refer to Setup Guide and redo setup.

  • Page 570: Default Network Settings

    Set printer name* XXXXXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout settings (WSD) 15 minutes Enable/disable Bonjour Enable Bonjour service name* Canon ModelName LPD settings Enable RAW settings Enable LLMNR settings Enable Wi-Fi DRX settings Enable Wired LAN DRX settings Enable ("XX"...
  • Page 571 Wireless Direct Defaults Item Default Network name (SSID) DIRECT-abXX-ModelName *1 *2 Password YYYYYYYYYY *3 Wi-Fi security WPA2-PSK (AES) Connection request confirmation Displayed 2.4GHz/5GHz Switch 2.4GHz *1 Default value depends on printer. Depending on the model, use operation panel to check value of the printer.

  • Page 572: Connecting With Wireless Direct

    Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
  • Page 573 Note • If User management settings is enabled, the user selection screen is displayed before the • HOME screen is displayed. 3. Select Printer settings. 4. Select LAN settings. 5. Select Wireless Direct. 6. Select Connect to smartphone. 7. Select iPhone/iPad to connect with an iPhone/iPad, Android device to connect with an Android device, and Others to connect with other device.
  • Page 574 • If the QR code cannot be read, select (Back) in the screen displayed QR code and connect the printer from Connect to smartphone > Others. • Others • 1. Select Next. Network name (SSID) and Password are displayed. Note •...
  • Page 575 Note • If User management settings is enabled, the user selection screen is displayed before the • HOME screen is displayed. 3. Select LAN settings. 4. Select Wireless Direct. Note • To change the Wireless Direct settings, you need to enable Wireless Direct in advance. •...
  • Page 576 3. Enter the new password (10 characters). Change using the keyboard that appears. 4. When you have finished making changes, select OK. ◦ To set automatically ◦ 1. Select Auto update. 2. Select Yes. You can check the updated setting. Note To show the password, select Show password.

  • Page 577: Cannot Print (Scan) From Smartphone/Tablet

    Cannot Print (Scan) from Smartphone/Tablet If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Connect to Printer through Wireless Direct Note •...
  • Page 578 To check the current network settings of the printer, print out the network settings information or use the operation panel to display it. ◦ Display on the touch screen. ◦ LAN settings ◦ Print the network settings. ◦ Printing Network Settings Note •...
  • Page 579 Note • If the web page cannot be printed using an Android device, it may be possible to print it by changing • Wireless Direct connection. Connecting with Wireless Direct Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.
  • Page 580 LAN settings • Print the network settings. • Printing Network Settings Check that printer is not placed too far away from device. Check 6 If the distance between the printer and the device is too far, wireless communication becomes poor. Place the printer and the device close to each other.

  • Page 581: Printing Problems

    Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Resolving Print Quality Problems Change to Offline (Windows)/Cannot Communicate (Windows)

  • Page 582: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check 1 Wait until the HOME screen appears on the touch screen. After a certain period of time has elapsed, the screen goes to sleep mode. In that case, touch the touch screen. If not, make sure the printer is securely plugged in and press ON button to turn on.
  • Page 583 • For Windows: • Make sure "Canon XXX series" (where "XXX" is the model name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as Let Windows manage my •...
  • Page 584 If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box. For details, refer to Page Setup Tab Description. Important • Selecting On for Prevention of Print Data Loss may reduce print quality. •...

  • Page 585: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Check the printer is placed on the right spot. Check 1 Place the printer on a flat table or similar platform. Make sure paper is loaded in the specified rear tray or cassette. Check 2 Loading Paper When loading paper, consider the following.
  • Page 586 If the paper tears in the rear tray, see What to Do When Paper Is Jammed to remove it. If a foreign object is inside the rear tray, remove it according to the following procedure. 1. Turn off the power of the printer and disconnect the power plug from the outlet. 2.
  • Page 587 Check 10 Rear View for the positions of the transport unit. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

  • Page 588: Resolving Print Quality Problems

    Resolving Print Quality Problems If the print results are unsatisfactory due to white or black streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Make sure that Print target for plain paper is set to Text and photos. Check 1 Select (Setup) on HOME screen >...
  • Page 589 Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing. Note • When printed text or lines are thin, remove the check mark from Print barcodes and 2D barcodes •...
  • Page 590 Lines Incomplete or Back of Paper Is Uneven Colors Streaked Colors Missing (Windows) Smudged Paper Is Smudged Printed Barcodes The Print Position During Automatic 2- Are Not Recognized Shifts sided Printing Note • This web page contains information about several models. Depending on the specifications of the •...

  • Page 591: Ink Does Not Come Out/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks

    Ink Does Not Come Out/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks Ink Does Not Come Out Blurry or Fuzzy Inaccurate or Bleeding White Streaks Colors Black Streaks Note • If printouts are blank, black does not print, is faint, or has a blue or red tint, refer to this web page. •...
  • Page 592 Request a repair. Step 6 If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see...
  • Page 593 Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Note • If the glass of ADF is dirty, black streaks appear on the paper as shown below. Make sure original is properly loaded on platen. Check 6 When you load the original on the platen, load it with the side to be copied facing down. Loading Originals Is copy source a printed paper by printer? Check 7...

  • Page 594: Printed In Black And White

    Printed in Black and White If the ink used by the printer is set to Black only, printouts from a computer etc. will be printed in black and white. To print in color, select (Setup) on HOME screen > Printer settings > Other printer settings, and set Force ink tank selection to All ink tanks.

  • Page 595: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Note • For the case of misaligned or distortion, refer to this web page. • Check paper and print quality settings. Check 1 Resolving Print Quality Problems Perform print head alignment. Check 2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position.

  • Page 596: Sided Printing

    Make sure you are using the right paper for what you are printing. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper. Supported Media Types Correct curl before loading paper.
  • Page 597 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. •...
  • Page 598 If ink bleeds, make sure that Improve bleeding and thickened black text/ Check 5 lines (plain paper) is checked. (Windows) It may be possible to improve the bleeding of characters and lines when printing on Plain Paper. Set it at Print Options dialog box on Page Setup sheet in the Printer Driver. Restore the setting after printing.

  • Page 599: For Windows

    Perform bottom plate cleaning to clean inside of printer. Cleaning Inside the Printer (Bottom Plate Cleaning) Note • To prevent staining inside the printer, be sure to set the correct paper size. Set longer ink drying time. Check 11 This allows the printed surface to dry, preventing smudges and scratches. •...

  • Page 600: Lines Incomplete Or Missing (Windows)

    Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check 1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check 2 If you are trying to print a large data file, printing may not be performed properly due to missing print data.

  • Page 601: Back Of Paper Is Smudged

    Back of Paper Is Smudged Check paper and print quality settings. Check 1 Resolving Print Quality Problems Perform bottom plate cleaning to clean inside of printer. Check 2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During 2-sided printing, or too much printing, ink may stain the inside of the printer.

  • Page 602: Change To Offline (Windows)/Cannot Communicate (Windows)

    1. Open Set Printers & scanners. 2. Click the name of printer you want to configure. 3. Click Print settings. Print settings window opens. 4. Click Maintenance sheet. 5. Click View Printer Status. The Canon IJ Status Monitor window is displayed.
  • Page 603 6. Click Display Print Queue of the Canon IJ Status Monitor window. The Print Queue window is displayed. 7. Click Printer menu in the window displayed. Make sure Use Printer Offline is not selected. If it is selected, click Use Printer Offline to deselect it.

  • Page 604: Scanning Problems (Windows)

    Scanning Problems (Windows) Scanning Problems...

  • Page 605: Scanning Problems

    Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start...

  • Page 606: Scanner Does Not Work

    Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Check for any printererrors. Check 2 For messages, see When Error Occurred. Connect the USB cable to a different USB port on the computer. Check 3 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 4...

  • Page 607: Scangear (Scanner Driver) Does Not Start

    ScanGear (Scanner Driver) Does Not Start Make sure MP Drivers is installed. Check 1 If not installed, install MP Drivers from the Setup CD-ROM or our website. Select your scanner or printer on the application's menu. Check 2 Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note •...

  • Page 608: Scanning Problems (Macos)

    Scanning Problems (macOS) Scanning Problems...

  • Page 609: Scanning Problems

    Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...

  • Page 610: Scanner Does Not Work

    Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 Check for any printer errors. Check 2 For messages, see When Error Occurred. With network connection, check the connection status and reconnect as Check 3 needed.

  • Page 611: Scanner Driver Does Not Start

    Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.

  • Page 612: Faxing Problems

    Faxing Problems Problems Sending Faxes Problems Receiving Faxes/Cannot Print a Fax Telephone Problems Poor Quality Fax Received Fax Is Indistinctly Sent Cannot Set Shared Folder on Computer as Destination Folder...

  • Page 613: Problems Sending Faxes

    Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax...

  • Page 614: Cannot Send A Fax

    Cannot Send a Fax Cannot send a fax to all destinations Cannot send a fax to a specific destination Cannot send a fax to any destination If you cannot send a fax, check the following items. Check that the telephone line is connected correctly. Check 1 •...
  • Page 615 Delete contents in memory, and then send the fax again. Document Stored in Printer's Memory Is document loaded properly? Check 6 Remove the document, and then reload it on the platen or in the ADF. Loading Originals Does a printer error occur? Check 7 If an error message is displayed on the touch screen, check the cause.

  • Page 616: Errors Often Occur When Send A Fax

    Errors Often Occur When Send a Fax Check telephone line condition or connection. Check If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Error reduction setting (VoIP) on Advanced fax settings under Fax settings. For details, see Error reduction setting (VoIP).

  • Page 617: Problems Receiving Faxes/Cannot Print A Fax

    Problems Receiving Faxes/Cannot Print a Fax Cannot Print a Fax/"Fax received. Saved in memory." Appears...

  • Page 618: Cannot Print A Fax/"Fax Received. Saved In Memory." Appears

    Cannot Print a Fax/"Fax received. Saved in memory." Appears Is a different size of paper from that specified by Page size in Fax paper Check 1 settings loaded? If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the printer's memory (Memory Reception).

  • Page 619: Telephone Problems

    Telephone Problems Cannot Dial Telephone Disconnects During a Call...

  • Page 620: Cannot Dial

    Cannot Dial Is phone cable connected correctly? Check 1 Check that the phone cable is connected correctly. Connecting Telephone Line Is telephone line type of printer or external device set correctly? Check 2 Check the telephone line type setting and change it as necessary. Setting Telephone Line Type...

  • Page 621: Telephone Disconnects During A Call

    Telephone Disconnects During a Call Is phone cable or telephone (or a peripheral device such as an external Check telephone, an answering device, or a computer modem) connected correctly? Check that the phone cable and the telephone (or a peripheral device such as an external telephone, an answering device, or a computer modem) are connected correctly.

  • Page 622: Poor Quality Fax Received

    Poor Quality Fax Received Check scan settings of sender's fax device. Check 1 Ask the sender to adjust the scan settings of the fax device. Is ECM RX set to OFF? Check 2 Select ON for ECM RX in Adv. communication settings in Advanced fax settings under Fax settings. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.

  • Page 623: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer's Connection to Network or Devices Wrong Language Appears in Operation Panel...

  • Page 624: Printer Does Not Turn On

    Check 2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check 3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 625: Printer Turns Off Unexpectedly Or Repeatedly

    Printer Turns Off Unexpectedly or Repeatedly If printer is set to turn off automatically after a certain time, disable this setting. Check If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed.

  • Page 626: Usb Connection Problems

    USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing (scanning) is slow. •...
  • Page 627 Check that Enable bidirectional support is selected in Ports sheet of Check 3 Printer properties dialog box (Windows). If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen Initialize the printer settings. Check 4 Select (Setup) on HOME screen > Printer settings > Reset settings > Reset all. Reset setting After initializing the printer settings, redo setup.

  • Page 628: Wrong Language Appears In Operation Panel

    Wrong Language Appears in Operation Panel Follow the instructions below to select your language. 1. Select (HOME) button. 2. Select (Setup). Using Touch Screen Note • If User management settings is enabled, the user selection screen is displayed before the •...

  • Page 629: Installation And Download Problems

    Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Updating MP Drivers (Printer Driver) in Network Environment (Windows)

  • Page 630: Failed To Mp Drivers (Printer Driver) Installation (Windows)

    For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series Driver" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the printer's model name.
  • Page 631 For details about the functions of your printer, see Specifications.

  • Page 632: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)

    Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Note • For the case of connecting with a USB cable, refer to this web page. • If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer.

  • Page 633: Restart Computer

    2. Turn off printer. 3. Restart computer. After restarting, install the latest MP Drivers (Printer Driver) downloaded in step 1. Important • When installing the MP Drivers (Printer Driver), make sure you select the correct printer name. • For Windows: •...

  • Page 634: Updating Mp Drivers (Printer Driver) In Network Environment (Windows)

    Download the latest MP Drivers (Printer Driver) in advance. Download the latest MP Drivers (Printer Driver) for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers (Printer Driver) according to the specified installation procedure.

  • Page 635: Errors And Messages

    Errors and Messages When Error Occurred Message Is Displayed...

  • Page 636: When Error Occurred

    When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
  • Page 637 For details on how to resolve errors with Support Codes, see List of Support Codes for Printer Errors. For details on how to resolve errors without Support Codes, see Message Is Displayed.

  • Page 638: Message Is Displayed

    Message Is Displayed This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Codes for Printer Errors.
  • Page 639 ◦ Image data edited or processed on a computer must be printed from the computer. ◦ Note When a photo which has been processed on a computer is selected, "?" is displayed on the printer's touch screen. • Cannot connect to the server. Please wait a while and try again. •...
  • Page 640 • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device. •...
  • Page 641 Try printing again once the current job is complete.

  • Page 642: Repairing Your Printer

    Repairing Your Printer This section describes how to transport the printer for repairing it. Important • You cannot take ink out of ink tanks. • • Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps •...
  • Page 643 If the power is on, press the ON button to turn off the printer. Turning the Printer On and Off Important • Do not unplug the printer while the ON lamp is lit or flashing. It may cause malfunction or damage to the printer, making the printer unable to print.
  • Page 644 5. Close scanning unit / cover. To close the scanning unit / cover, hold it up once, then take it down gently. Go to Packing Printer. Packing Printer 1. Retract paper output tray. 2. Retract paper support, and then close it.
  • Page 645 3. Unplug cable and power cord. 4. Use adhesive tape to secure all covers on the printer to keep them from opening. 5. Pack printer in plastic bag. Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak. 6.
  • Page 647 When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
  • Page 648 For details on how to resolve errors with Support Codes, see List of Support Codes for Printer Errors. For details on how to resolve errors without Support Codes, see Message Is Displayed.

  • Page 649: List Of Support Codes For Printer Errors

    List of Support Codes for Printer Errors Support codes are displayed on the printer's touch screen and your computer screen when errors occur. A "support code" is an error number, and is displayed along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Codes Displayed on Printer's Touch Screen and Computer Screen •...
  • Page 650 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A83 6A84 6D01 • 7000 to 7ZZZ • 7500 7600 7700 7800 • 9000 to 9ZZZ • 9000 9500 • A000 to ZZZZ • B506 B508 B509 C000 Note •...

  • Page 651: What To Do When Paper Is Jammed

    What to Do When Paper Is Jammed If a paper jam occurs during printing (support code 1300/1303/1304/1313 is displayed), follow the procedure below. Note • If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see What to Do If Paper Is Not Fed/Output Normally.
  • Page 652 Retract the paper output tray, and then check if the jammed paper is visible in the feed slot of the cassette. Removing Jammed Paper through Feed Slot of Cassette If the jammed paper is not visible in the paper output slot or the feed slot. Check 6 Removing Jammed Paper inside Printer Removing Jammed Paper through Paper Output Slot...
  • Page 653 If the measures above do not solve the problem, a bit of paper may remain in the printer. See Removing Jammed Paper inside Printer. Removing Jammed Paper through Feed Slot of Rear Tray 1. Hold jammed paper firmly with both hands and pull it out slowly. Slowly pull out the paper so as not to tear it.
  • Page 654 Removing Jammed Paper through Feed Slot of Cassette 1. Hold jammed paper firmly with both hands and pull it out slowly. Slowly pull out the paper so as not to tear it. Note • If the paper cannot be pulled out or is torn, detach the rear cover and remove the jammed paper •...

  • Page 655: Removing Jammed Paper Inside Printer

    Removing Jammed Paper inside Printer Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop button to stop printing, and then turn off the printer.
  • Page 656 4. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper. When moving the print head holder, hold the print head holder and slide it slowly to the far right or left. 5.
  • Page 657 6. Slowly pull out jammed paper so as not to tear it. Pull out the paper at an angle of about 45 degrees. 7. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
  • Page 658 Note • If you are unable to remove the jammed paper, detach the rear cover and remove the jammed • paper from the rear side. Removing Jammed Paper from Rear Side 8. Close scanning unit / cover. To close the scanning unit / cover, lift it up slightly and then lower it gently. 9.
  • Page 659 10. Load paper. Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray Note • Make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

  • Page 660: Removing Jammed Paper From Rear Side

    Removing Jammed Paper from Rear Side Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop button to stop printing, and then turn off the printer.
  • Page 661 Important • When changing the orientation of the printer, do not turn the printer upside down or tilt it. The ink may leak out. 5. Detach rear cover. Pull out the rear cover. 6. Hold jammed paper firmly with both hands and pull it out slowly. If the paper is rolled up, pull it out and grasp the edges of the paper.
  • Page 662 Note • Do not touch the inner parts of the printer. If you are unable to remove the jammed paper, follow the steps below to detach the transport unit and then remove the paper. 1. Detach transport unit. Lift up the transport unit and pull it out. 2.
  • Page 663 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, tip them toward you. 5. Replace transport unit. Insert the transport unit until it reaches the back of the printer and clicks into place. 7. Attach rear cover. Push in the rear cover until it is closed completely.
  • Page 664 8. Plug printer back in and turn printer back on. 9. Load paper. Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray Note • Make sure you are using suitable paper and loading it correctly. •...
  • Page 665 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
  • Page 666 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. • There are any foreign objects in the rear tray. What to Do • After loading the paper in the rear tray correctly, follow the messages displayed on the printer's touch •...
  • Page 667 1007 Cause Possible causes include the following. • There is no paper in the cassette 1. • Paper is not loaded in the cassette 1 properly. What to Do After loading the paper in the cassette 1 correctly, follow the messages displayed on the printer's touch screen.
  • Page 668 1008 Cause Possible causes include the following. • There is no paper in the cassette 2. • Paper is not loaded in the cassette 2 properly. What to Do After loading the paper in the cassette 2 correctly, follow the messages displayed on the printer's touch screen.
  • Page 669 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing. Perform the paper feed roller cleaning of the rear tray and retry printing. Cleaning Paper Feed Rollers...
  • Page 670 1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Always close the scanning unit / cover after opening it for ink refilling or any other reason.
  • Page 671 1401 Cause Print head may be damaged. What to Do The action you should take to resume operating the printer depends upon which function you intend to use. 1. To PRINT or COPY If you intend to PRINT or COPY, you should turn off the printer, and turn it back on again. If this doesn't solve the problem, the printer needs repair.
  • Page 672 1496 Cause The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge.
  • Page 673 1723 Cause The maintenance cartridge is not installed. What to Do The action you should take to resume operating the printer depends upon which function you intend to use. 1. To PRINT or COPY If you intend to PRINT or COPY, you should install the maintenance cartridge. Refer to Replacing the Maintenance Cartridge for instructions on installing the maintenance cartridge.
  • Page 674 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing Maintenance Cartridge...
  • Page 675 1725 Cause The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance cartridge.
  • Page 676 1726 Cause The maintenance cartridge is full. What to Do The action you should take to resume operating the printer depends upon which function(s) of the printer you intend to use. 1. To PRINT or COPY If you intend to PRINT or COPY, you should replace the maintenance cartridge. Refer to Replacing the Maintenance Cartridge for instructions on replacing the maintenance cartridge.
  • Page 677 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance Cartridge.

  • Page 678: Cassette Is Not Installed (1876)

    Cassette Is Not Installed (1876) Cause Possible causes include the following. • The cassette 1 is not installed. • The cassette 1 is not pushed all the way into the printer. What to Do After loading the paper in the cassette 1 and installing the cassette in the printer, follow the messages displayed on the printer's touch screen.

  • Page 679: Shipping Tape Etc. Are Still Attached (1890)

    Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to print head holder. What to Do Open the scanning unit / cover and make sure that shipping tape and protective material have been removed from the print head holder.
  • Page 680 2113 Cause An incompatible print setting combination has been specified for paper loaded in the rear tray, cassette 1 or cassette 2. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the printer and retry printing, follow the steps below.
  • Page 681 • When using paper from the cassette: • 4. Check paper information (paper size and media type). The paper information is used to specify the print settings in step 5. • When using paper from the rear tray: • Check the paper information (paper size and media type) and select Yes.
  • Page 682 • When using paper from the cassette: • Check the paper information (paper size and media type) and select Yes. 5. Specify paper information (paper size and media type). • When copying: • 1. Select Settings. 2. Specify paper information (paper size and media type) that you checked in step...
  • Page 683 • When printing photos saved USB flash drive: • 1. Select at the bottom of the screen, and then select Settings. 2. Specify paper information (paper size and media type) that you checked in step • When printing PDF documents saved on USB flash drive: •...
  • Page 684 1. Specify paper size that you checked in step 4. 6. Redo printing. Note • For the proper combination of paper size and media type, see below. • Paper Settings on the Printer Driver and the Printer (Paper Size) Paper Settings on the Printer Driver and the Printer (Media Type) Other Measures Load paper specified in print settings To replace the paper in the rear tray / cassette with paper suitable for the print settings and continue...
  • Page 685 3. Load paper specified in print settings into rear tray / cassette. • When changing the paper in the rear tray: • • When changing the paper in the cassette: •...
  • Page 686 4. Check paper information (paper size and media type). • When the paper in the rear tray is changed: • Confirm that the paper information displayed matches the print settings, and then select Yes. • When the paper in the cassette is changed: •...
  • Page 687 Important • The printed result may not be the intended color or size. 1. Select Next. 2. Select Print with the loaded paper.. Note • Depending on your printer's settings, Print with the loaded paper. may not be displayed. Disable notifications for 2113 error To disable the function to detect paper setting mismatch, follow the steps below.
  • Page 688 3. Select Paper settings mismatch (Copy) or Paper settings mismatch (Other). 4. Select Disable.
  • Page 689 2114 Cause An incompatible print setting combination has been specified for the paper loaded in the rear tray. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the rear tray and retry printing, follow the steps below.
  • Page 690 4. Check paper information (paper size and media type). The paper information is used to specify the print settings in step 5. Check the paper information (paper size and media type) and select Yes. 5. Specify paper information (paper size and media type). •...
  • Page 691 2. Specify paper information (paper size and media type) that you checked in step • When printing photos saved USB flash drive: • 1. Select at the bottom of the screen, and then select Settings.
  • Page 692 2. Specify paper information (paper size and media type) that you checked in step • When printing PDF documents saved on USB flash drive: • 1. Specify paper size that you checked in step 4. 6. Redo printing. Note • For the proper combination of paper size and media type, see below. •...
  • Page 693 2. Select Replace the paper and print. 3. Load paper specified in print settings into rear tray. 4. Check paper information (paper size and media type). Confirm that the paper information displayed matches the print settings, and then select Yes.
  • Page 694 Print without changing paper and print settings For example, to continue printing with a mismatch between the paper loaded in the rear tray and the paper information registered in the printer, follow the steps below. Important • The printed result may not be the intended color or size. 1.
  • Page 695 1. Select (Setup) on printer's HOME screen. 2. Select Feed settings. 3. Select Paper settings mismatch (Copy) or Paper settings mismatch (Other). 4. Select Disable.
  • Page 696 An internal part will need replacing soon. What to Do Select OK on the printer's touch screen to cancel the error. You cannot replace the internal parts of the printer yourself. Contact your nearest Canon service center to request a repair as soon as possible. Important •...
  • Page 697 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to clear the error message.
  • Page 698 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
  • Page 699 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
  • Page 700 2. Wait about 10 minutes and then plug in printer again and turn it back on. 3. Perform Replace Ink in Print Head. Perform Replace Ink in Print Head If the error recurs after taking the above actions, contact your nearest Canon service center to request a repair. Important •...
  • Page 701 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

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