Dell DM9KV Service Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Laptop
  5. DM9KV
  6. Service manual
Dell DM9KV Service Manual

Dell DM9KV Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Latitude 5300 2-in-1
Service Manual
Regulatory Model: P96G
Regulatory Type: P96G001
August 2021
Rev. A03
Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
DM9KV
o cerca il tuo prodotto tra le
migliori offerte di Notebook
Dell Latitude 5300

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the DM9KV and is the answer not in the manual?

Questions and answers

Related Manuals for Dell DM9KV

Summary of Contents for Dell DM9KV

  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Dell Latitude 5300 DM9KV o cerca il tuo prodotto tra le migliori offerte di Notebook Latitude 5300 2-in-1 Service Manual Regulatory Model: P96G Regulatory Type: P96G001 August 2021...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 Chapter 2: Technology and components..................10 USB features..................................10 USB Type-C..................................12 HDMI 1.4a.....................................13...
  • Page 4 Palmrest assembly................................96 Replacing the palmrest and keyboard assembly....................96 Chapter 5: Troubleshooting......................98 Handling swollen Lithium-ion batteries........................98 Dell SupportAssist Pre-boot System Performance Check diagnostics..............99 Running the SupportAssist Pre-Boot System Performance Check..............99 Built-in self-test (BIST)..............................99 M-BIST...................................99 LCD Power rail test (L-BIST)..........................100 LCD Built-in Self Test (BIST)..........................
  • Page 5 Chapter 6: Getting help......................104 Contacting Dell.................................104 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • USB features • USB Type-C • HDMI 1.4a • Power button LED behavior USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers.
  • Page 11 ● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below). ● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

  • Page 12: Usb Type-C

    USB Type-C USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB power delivery (USB PD). Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.

  • Page 13: Key Features Of Thunderbolt 3 Over Usb Type-C

    Thunderbolt 3 over USB Type-C Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all - delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3 uses a USB Type-C connector/port to connect to supported peripherals.

  • Page 14: Advantages Of Hdmi

    Power button LED behavior On certain Dell Latitude systems, the power button LED is used to provide an indication of the system status, and as a result the power button illuminates when pressed. The systems with the optional power button/fingerprint reader will have no LED under the power button and hence will apply the available LED's in the system to provide an indication of the system status.
  • Page 15 Power button with fingerprint reader will have no LED and will leverage the available LED's in the system to provide indication of the system status ● Power Adapter LED: ○ The LED on Power adapter connector illuminates white when power is supplied from electrical outlet. ●...

  • Page 16: Chapter 3: Major Components Of Your System

    Major components of your system 1. Base cover 2. DC-in port Major components of your system...
  • Page 17 17. System fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 18: Chapter 4: Disassembly And Reassembly

    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • MicroSD card • SIM card tray • Base cover • Battery • WWAN card • WLAN card • Memory modules •...

  • Page 19: Installing The Microsd Card

    Installing the microSD card Steps 1. Align the microSD card to its slot on the computer [1]. 2. Slide the microSD card into the slot until it clicks into place [2]. Disassembly and reassembly...

  • Page 20: Sim Card Tray

    Next steps Follow the procedures in After working inside your computer. SIM card tray Removing the SIM card tray Prerequisites Follow the procedure in Before working inside your computer Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released [1, 2]. 2.

  • Page 21: Installing The Sim Card Tray

    Installing the SIM card tray Steps 1. Place the SIM card into the SIM card tray with the metallic contact facing up [1]. 2. Align the SIM card tray with the slot on the computer and carefully slide it in [2]. 3.

  • Page 22: Base Cover

    Next steps Follow the procedures in After working inside your computer Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. Steps 1. Loosen the eight captive screws that secure the base cover to the computer. Disassembly and reassembly...
  • Page 23 2. Using a plastic scribe [1], pry the base cover from the top-left corner and continue to work on the sides to open the base cover [2]. Disassembly and reassembly...
  • Page 24 3. Lift and remove the base cover away from the computer. Disassembly and reassembly...

  • Page 25: Installing The Base Cover

    4. After removing the base cover, remove the SIM cover. To remove the SIM cover pry the dummy SIM card upwards from the recess point which is the area between the dummy SIM card and system chassis. Installing the base cover Steps 1.

  • Page 26: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 27 3. Loosen the two captive screws that secure the battery to the palm rest assembly [1]. 4. Lift and slide the battery away from the palm rest assembly. [2]. Disassembly and reassembly...

  • Page 28: Installing The Battery

    Installing the battery Steps 1. Align the tabs on the battery with the slots on the palm rest assembly [1]. 2. Place the battery in the battery bay. 3. Tighten the two captive screws to secure the battery to the palmrest [2]. Disassembly and reassembly...
  • Page 29 4. Connect the battery cable to the connector on the system board [1]. 5. Affix the adhesive tapes on the battery [2]. Disassembly and reassembly...

  • Page 30: Wwan Card

    Next steps 1. Replace the base cover. 2. Replace the microSD card. 3. Follow the procedure in after working inside your computer WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card.

  • Page 31: Installing The Wwan Card

    Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Align the notch on the WWAN card with the tab on the WWAN card slot and insert the WWAN card at an angle into the WWAN card slot [1].

  • Page 32: Wlan Card

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1.

  • Page 33: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. 3.

  • Page 34: Memory Modules

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Memory modules Removing the memory module Prerequisites 1.

  • Page 35: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 36: Solid-State Drive

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 SSD Prerequisites 1.
  • Page 37 3. Remove the single (M2x2) screw that secures the M.2 SSD to the palmrest [1]. 4. Lift the M.2 SSD away from the computer [2]. Disassembly and reassembly...

  • Page 38: Installing The M.2 Ssd

    Installing the M.2 SSD Steps 1. Place the M.2 SSD into the slot on the palmrest [1]. 2. Replace the single (M2x2) screw to secure the M.2 SSD to the palmrest [2]. Disassembly and reassembly...
  • Page 39 3. Align and place the SSD support bracket above the M.2 SSD [1]. 4. Replace the two (M2x3) screws to secure the SSD support bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 40: Speakers

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 41 3. Disconnect the touchpad cable from the connector on the daughter board. 4. Peel the adhesive tapes and unroute the speaker cable. Disassembly and reassembly...
  • Page 42 5. Lift and remove the speakers away from the palmrest. Disassembly and reassembly...

  • Page 43: Installing The Speakers

    Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers in their slots on the palmrest. Disassembly and reassembly...
  • Page 44 2. Route the speaker cable through the routing guides. Disassembly and reassembly...
  • Page 45 3. Affix the adhesive tape to secure the speaker cable to the palmrest [1]. 4. Connect the speaker cable to the connector on the system board [2]. Disassembly and reassembly...

  • Page 46: System Fan

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 47 2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2]. Disassembly and reassembly...

  • Page 48: Installing The System Fan

    Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2]. Disassembly and reassembly...
  • Page 49 3. Connect the system fan cable to the connector on the system board. Disassembly and reassembly...

  • Page 50: Heat Sink

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 51: Installing The Heatsink

    Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2].

  • Page 52: Dc-In Port

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. DC-in port Removing the DC-in port Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 53 3. Press the DC-in port cable and then pull the cable horizontally to disconnect the DC-in port cable from the connector on the system board [1]. Lift the DC-in port away from the computer [2]. Disassembly and reassembly...

  • Page 54: Installing The Dc-In Port

    Installing the DC-in port Steps 1. Place the DC-in port to its slot on the computer [1]. 2. Connect the DC-in port cable to the connector on the system board [2]. Disassembly and reassembly...
  • Page 55 3. Place the Type-C bracket on its slot on the computer [1]. 4. Replace the two (M2x4) screws to secure the Type-C bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 56: Led Board

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 57 3. Peel the adhesive tape that secures the LED board cable connector to the LED board [1]. 4. Peel the grey adhesive tape that secures the LED board [2]. Disassembly and reassembly...
  • Page 58 5. Remove the single (M2x2.5) screw that secures the LED board to the palmrest [1]. 6. Lift the LED board away from the computer [2]. Disassembly and reassembly...

  • Page 59: Installing The Led Board

    Installing the LED board Steps 1. Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest [1]. 2. Replace the single (M2x2.5) screw to secure the LED board to the palmrest [2]. Disassembly and reassembly...
  • Page 60 3. Affix the grey adhesive tape to secure the LED board [1]. 4. Affix the adhesive tape to secure the LED board [2]. Disassembly and reassembly...
  • Page 61 5. Connect the LED board cable to the connector on the system board and route the LED board cable [1, 2]. Disassembly and reassembly...

  • Page 62: Touchpad Button Board

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Touchpad button board Removing the touchpad button board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 63 2. Remove the two (M2x3) screws that secure the touchpad button bracket to the palmrest [1]. 3. Lift the touchpad button board bracket away from the computer [2]. Disassembly and reassembly...

  • Page 64: Installing The Touchpad Button Board

    Installing the touchpad button board Steps 1. Place the touchpad button board into the slot on the palmrest [1]. 2. Replace the two (M2x3) screws to secure the touchpad button board to the palmrest [2]. Disassembly and reassembly...
  • Page 65 3. Connect the touchpad button board cable to the connector on the touchpad board. Disassembly and reassembly...

  • Page 66: System Board

    Next steps 1. Replace the board. 2. Replace the speaker. 3. Replace the battery. 4. Replace the base cover. 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1.
  • Page 67 Steps 1. Remove the three (M2x3) screws that secure the memory module frame to the system board [1]. 2. Remove the memory module frame away from the computer [2]. 3. Disconnect the following cables: a. USH cable [1]. b. LED board cable [2]. c.
  • Page 68 4. Remove the single (M2.5x4) screw that secures the fingerprint support bracket to the system board [1]. 5. Lift the fingerprint support bracket away from the computer [2]. 6. Disconnect the fingerprint port [3]. Disassembly and reassembly...
  • Page 69 7. Peel the adhesive tape and disconnect the cable from the connector on the system board [1]. 8. Peel the adhesive tape that secures the eDP bracket [2]. 9. Remove the single (M2x4) screw that secures the eDP bracket to the system board [3]. 10.
  • Page 70 12. Disconnect the sensor board cable from the connector on the system board [1]. 13. Release the coin cell battery from the palmrest [2]. Disassembly and reassembly...
  • Page 71 14. Remove the single (M2.5x4) screw that secures the system board to the palmrest [1]. 15. Lift the system board away from the computer [2]. Disassembly and reassembly...

  • Page 72: Installing The System Board

    Installing the system board Steps 1. Align and place the system board to the palmrest [1]. 2. Replace the single (M2.5x4) screw to secure the system board to the palmrest [2]. Disassembly and reassembly...
  • Page 73 3. Connect the sensor cable to the connector on the system board [1]. 4. Place the coin cell battery into its slot on the plamrest [2]. Disassembly and reassembly...
  • Page 74 5. Connect the cable to the connector on the system board and adhere the adhesive tape [1]. 6. Connect the eDP cable to the connector on the system board [2]. 7. Place the eDP support bracket above the eDP connector [3]. 8.
  • Page 75 10. Connect the fingerprint cable to the connector on the system board [1]. 11. Place the fingerprint support bracket [2]. 12. Replace the single (M2.5x4) screw to secure the fingerprint support bracket to the system board [3]. Disassembly and reassembly...
  • Page 76 13. Connect the following cables: a. USH cable [1]. b. LED board cable [2]. c. touchpad cable [3]. Disassembly and reassembly...
  • Page 77 14. Align and place the memory module frame in its slot on the system board [1]. 15. Replace the three (M2x3) screws to secure the memory module frame to the system board [2]. Disassembly and reassembly...
  • Page 78 Next steps 1. Replace the WWAN card. 2. Replace the WLAN card. 3. Replace the Dc-in. 4. Replace the memory module. 5. Replace the system fan. 6. Replace the heatsink. 7. Replace the speaker. 8. Replace the battery. 9. Replace the base cover.

  • Page 79: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the speaker. 6. Remove the heatsink. 7. Remove the memory module.

  • Page 80: Display Assembly

    Next steps 1. Replace the system board. 2. Replace the WWAN card. 3. Replace the WLAN card. 4. Replace the DC-in. 5. Replace the memory module. 6. Replace the system fan. 7. Replace the heatsink. 8. Replace the speaker. 9. Replace the battery. 10.
  • Page 81 Steps 1. Peel the adhesive tape and disconnect the cable from the connector on the system board [1]. 2. Remove the single (M2x4) screw that secures the eDP cable bracket to the system board [2]. 3. Lift the eDP cable bracket from the system board [3]. 4.
  • Page 82 6. Remove the four (M2.5x4) screws that secure the display assembly to the system chassis [1]. 7. Remove the display assembly from the system [2]. Disassembly and reassembly...

  • Page 83: Installing The Display Assembly

    Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the system chassis under the hinges of the display assembly [1]. 2.
  • Page 84 3. Seat the system chassis on the display assembly. Disassembly and reassembly...
  • Page 85 4. Connect the cable to the connector on the system board and adhere the adhesive tape [1]. 5. Reroute the eDP cable and connect it to the eDP connector [2]. 6. Place the eDP cable bracket on the system board [3]. 7.

  • Page 86: Keyboard

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 87 10. Remove the WWAN card. 11. Remove the system board. NOTE: System board can be removed with heatsink attached. 12. Remove the coin cell battery. Steps 1. Peel the adhesive tape securing the keyboard and the smartcard reader. 2. Lift the latch and disconnect the backlit cable and the keyboard cables from the connectors on the touchpad. Disassembly and reassembly...
  • Page 88 3. Remove the 19 (M2x2) screws that secure the keyboard to the palmrest [1]. 4. Remove the keyboard away from the computer [2]. Disassembly and reassembly...

  • Page 89: Installing The Keyboard

    Installing the keyboard Steps 1. Align and place the keyboard on the palmrest [1]. 2. Replace the 19 (M2x2) screws to secure the keyboard to the palmrest [2]. Disassembly and reassembly...
  • Page 90 3. Connect the backlit cable and the keyboard cables to the connectors on the touchpad. Disassembly and reassembly...
  • Page 91 4. Adhere the adhesive tape securing the keyboard and the smartcard board. Disassembly and reassembly...

  • Page 92: Smart Card Reader Board

    Next steps 1. Replace the coin cell battery. 2. Replace the system board. NOTE: System board can be replaced with heatsink attached. 3. Replace the WWAN card. 4. Replace the WLAN card. 5. Replace the DC-in. 6. Replace the system fan.
  • Page 93 2. Remove the two (M2x2.5) screws that secure the smart card reader to the palmrest [1]. 3. Lift the smart card reader board away from the computer [2]. Disassembly and reassembly...

  • Page 94: Installing The Smart Card Reader Board

    Installing the smart card reader board Steps 1. Align and place the smart card reader board on the palmrest [1]. 2. Replace the two (M2x2.5) screws to secure the smart card reader board to the palmrest [2]. Disassembly and reassembly...
  • Page 95 3. Reroute the smart card reader cable. Disassembly and reassembly...

  • Page 96: Palmrest Assembly

    Next steps 1. Replace the coin cell battery. 2. Replace the system board. 3. Replace the WWAN card. 4. Replace the WLAN card. 5. Replace the Dc-in. 6. Replace the memory module. 7. Replace the system fan. 8. Replace the speaker. 9.
  • Page 97 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the WWAN card. 11. Remove the system board. NOTE: System board can be removed with heatsink attached. 12. Remove the coin cell battery. 13. Remove the SmartCard reader board.

  • Page 98: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 99: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 100: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 101: System-Diagnostic Lights

    Management Engine (ME) error Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.

  • Page 102: Backup Media And Recovery Options

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/serviceabilitytools.
  • Page 103 NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 104: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

This manual is also suitable for:

P96gLatitude 5300 2-in-1

Table of Contents