Contents Set up phone About your hardware Insert or remove SIM and SD cards Manage dual SIMs Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
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View notifications About preloaded apps About Moto app Focus on gaming Get, delete, manage apps Manage app permissions Delete or disable apps Find problem apps with safe mode Text messaging About text and multimedia messages Read, send messages...
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Connect to VPNs Add a Private DNS service Connected devices Connect with Bluetooth Transfer files between phone and computer (USB) Print from your phone Apps & notifications Change app settings See previously viewed notifications Choose how apps notify you...
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Use Easy mode Set screen recording options Change lock screen features Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Find accessible apps and devices Security About security Lock and unlock phone Set a screen lock Set advanced lock options...
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Can't transfer files or connect USB to computer Account and sign-in issues Account sync issues App issues App or widget issues Camera issues Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help Send feedback to Motorola...
Set up phone About your hardware Hardware diagram Tray for SIM and SD cards Earpiece Front camera (learn more in Camera help) Microphone Proximity sensor My Key button Volume up/down button Power button...
Set up phone Depth camera Main camera Macro camera Flash Fingerprint sensor Headset jack USB-C port to charge phone, transfer files, and share data connection with tethered devices. Microphone Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Set up phone Liquid damage is not covered by your warranty. To prevent water damage to your phone: • Do not expose your phone to pressurized water, salt water or liquids other than fresh water • Dry your phone and ports thoroughly with a soft, clean cloth •...
Set up phone Insert or remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 512 GB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
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Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two physical SIM cards (not available on all models): To see if your phone supports two physical SIM cards, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then you can use two physical SIMs in your phone.
Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). Add your emergency information Go to Settings >...
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Set up phone Go to Settings. Touch Apps & notifications > Advanced > Wireless emergency alerts. Adjust settings as needed.
Set up phone Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Change its look and sound • Set the wallpaper. • Add apps to your home screen. •...
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Learn the basics Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. Change how you get around: You can replace the navigation bar with the navigation icons.
Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen. Tip: If you're using Peek Display, you'll see that screen before you get to your lock screen. What you can do from the lock screen •...
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Learn the basics : New to Android? Use Wi-Fi to conserve cellular data. When you connect to a Wi-Fi network, your data will use that network connection instead of your carrier's network, saving your cellular data for when you need it. Learn how to connect to Wi-Fi networks.
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
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Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Connected to different cellular/mobile network (roaming).
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Learn the basics : New to Android? USB tethering enabled. SYNC AND UPDATES Email and calendar sync in progress. Upload complete. Download complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%.
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Learn the basics : New to Android? Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available. Screen recording in process. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Learn the basics : New to Android? Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight. Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
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Learn the basics : New to Android? software update An update to your phone's operating system that typically includes new features and fixes reported problems. The update is wirelessly downloaded to your phone at no additional cost to you. status bar Thin bar at the top of your home screen that displays the time and icons that tell you about your phone's...
Learn the basics : Get around on your phone Learn gestures You can use gestures on your screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
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Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Learn the basics : Get around on your phone Move between apps and screens Choose how to get around You can change how you move between apps and screens: Settings > System > Gestures > System navigation. Use gesture navigation Use these gestures to move between screens and apps if you chose Gesture navigation and see...
Learn the basics : Get around on your phone Use quick settings Open quick settings Settings you adjust frequently, like Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. Adjust quick settings To adjust settings: •...
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Learn the basics : Get around on your phone Audio effects (You can add this to quick settings.) Flashlight Airplane mode Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Battery saver Mobile data Screen Record Data Saver (Appears after you turn on Data Saver the first time.) Night Light (You can...
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Learn the basics : Get around on your phone Easy mode Color inversion (Appears after you turn on Color inversion the first time.) Open all settings To open the full list of all settings: • Open quick settings and tap •...
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Learn the basics : Capture your screen Take screenshots Take a screenshot You can take a screenshot a few ways. Use the one most convenient for you. When you’re on the screen you want to capture, choose one: • Touch & hold three fingers on the screen. (If this doesn't work, turn Use Three finger screenshot on.) •...
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Learn the basics : Capture your screen Find screenshots later Open the Gallery app and touch > Screenshot.
Learn the basics : Capture your screen Record your screen Record your entire screen or just a single app. You can display screen touches and add audio and video commentary while recording. Record screen If you want the recording to show when you tap screen elements, turn Record touch points To start recording: •...
Learn the basics : Capture your screen Record only your phone's sound Record both your narration and your phone's sound Drawing To write on the screen, tap To change pen colors, tap Video To include a selfie video in the corner, tap To turn the selfie video off, tap Other options You can adjust more options, like frames per second or screen touches, in phone Settings.
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Learn the basics : Discover useful tools Control phone with your voice Speak a command Not all languages support voice commands. You can tell LeVoice to call people, get directions, send messages, set alarms. Or, ask questions. Get your assistant's attention by doing any of these: •...
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Learn the basics : Discover useful tools Touch Turn Wake up with wired headset on You can now press the button on your wired headset to start a voice command. Set music and navigation services Choose which apps you want LeVoice to use when you give a command related to music or navigation. Open LeVoice app.
Learn the basics : Discover useful tools Use clock and weather widget Add Moto Widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Tap Widgets.
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Learn the basics : Discover useful tools Add other clock and weather widgets Other apps offer their own widgets you can add to your home screen, in addition to the Moto Widget. Touch & hold the home screen. Tap Widgets, then: •...
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then tap Wallpapers. Touch a wallpaper or photo to use. or Set.
Personalize your phone : Home screen Customize your Favorites tray The Favorites tray at the bottom of your home screen gives you quick access to your most-used apps. You can customize the shortcuts in this tray. Change the app shortcuts Touch &...
Personalize your phone : Home screen Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. Add widget Touch &...
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Personalize your phone : Home screen Tap > Add to Home screen. Edit the name if desired. Tap Add. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...
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Personalize your phone : Home screen Select the folder. To remove one app from the folder: Open the folder. Touch & hold the app's icon. Remove widgets, shortcuts, or folders To remove items from your home screen: Touch & hold it until it vibrates. Drag it to Remove.
Personalize your phone : Home screen Arrange apps and control icon's look Add/remove app suggestions If you want your phone use AI to predict which app you’ll want to use next, based on your usage patterns, you can show suggested apps: Touch &...
Personalize your phone : Home screen Home screen rotation lock When when you enable Auto-rotate, app screens will rotate with your phone's orientation. You can keep your home screen from rotating while other apps auto-rotate. Touch & hold a blank space on your home screen. Home settings.
Personalize your phone : Home screen Remake your home screen with launchers About launchers A launcher app is what makes your home screen look the way it does and controls how you organize and interact with your apps. See what that home screen looks like and how you can customize it. To totally change the look and feel of your home screen, you’ll need to download a new launcher and update your settings to use it.
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Use apps Open, close, switch apps Open and close apps To open an app, tap its icon on the home screen, or swipe up from the bottom of your home screen, then tap the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Use apps See two apps at the same time Depending on the app, you can sometimes use more than one app at once. You can also watch a video in a small window while you do other things. Use two apps at once (split screen) Split the screen Open the first app.
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Use apps Tap Advanced > Special app access > Picture-in-picture. Tap the app. Turn Allow picture-in-picture off...
Use apps View notifications Find your notifications Apps send you notifications to let you know about new messages, calendar events, and alarms. You can check your notifications from a few places: • When your screen is off, you'll see notifications in Peek Display.
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Use apps • Swipe again to view quick settings. What you can do with lock screen and status bar notifications Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without opening the full app.
Use apps About preloaded apps Apps that came with your phone The following apps may be pre-installed on your phone. Don’t want some? Delete disable them. Need other apps? You can download free and paid apps. Icon Description 139 邮箱 Send and receive email.
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Camera Capture photos or videos. To learn more, read the Camera app's help. Clock Set alarms. Use a timer or stopwatch. Community Connect with other Motorola customers. Contacts Organize and connect with your contacts. Assign ringtones to people. 预定酒店、购买火车票或飞机票。 Ctrip...
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Use apps Device Shield Optimize your mobile phone experience. File Manager Browse and manage files and folders stored on your device or card. Gallery Find your photos and videos. LeVoice Intelligent voice assistant. Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications.
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Use apps Chat, video chat, make voice calls, and transfer files. Recorder Record voice memos and review call recordings. Settings Customize your phone settings. Tencent News Get weather and timely news. Tencent Video Watch original and popular shows. TikTok Watch short-form videos. Create your own videos, and apply filters or effects to express yourself.
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Use apps WeChat Chat and make calls with friends, read news, play games with friends. Weibo Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses. Ximalaya A professional audio sharing platform. 书旗免费小说 Read books for free.
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Use apps 邻里邻外 Communicate with your neighbors, learn about community services, and improve community safety. 酷我音乐 Search for your favorites and discover new music. Get help using an app Open the app. or . Look for Help or Settings > Help.
Moto app The Moto app groups together features and settings that help you customize the way your phone looks, sounds, and behaves. Several of these features are available only on Motorola phones. In the Moto app, touch to access these features and settings: Personalize Change your phone's layout, fonts, icon shapes, themes, and wallpapers.
Use apps Focus on gaming Open toolkit Use the toolkit to quickly adjust settings during a game. To open it, you can either: • • Swipe right. • Swipe right but don't show . This gives maximum space for and interferes least with gaming. Reposition Drag to the top, middle, bottom, or opposite side of the screen.
Use apps to block calls and to block notifications. When Block calls is on , calls from starred contacts are allowed as exceptions. To block starred contacts as well, or to permit calls from certain contacts, tap > Caller exceptions. From Moto app Open the Moto app.
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Use apps Add or remove games: • Touch to add a game. • Touch to remove a game. You'll no longer be able to use the toolkit or settings during games you remove. Use social apps while you play You can add up to two shortcuts in the toolkit for quick access.
Use apps : Get, delete, manage apps Manage app permissions What are permissions? If an app wants to use specific features and personal information on your phone, it must ask for your permission. You can manage permissions at any time to allow, deny, or modify them. Features you'll be asked about If an app wants to access (use, view, change) these features, it must ask you for permission: •...
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Use apps : Get, delete, manage apps Review or change permissions Review by feature The first time you use an app, and sometimes when you install or update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Use apps : Get, delete, manage apps Delete or disable apps Disable apps provided with phone You can't remove preloaded apps from your phone, but you can disable and hide apps that you don't need. To disable an app: Go to Settings >...
Use apps : Get, delete, manage apps Find problem apps with safe mode Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by an app you installed. Use safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the problem is probably from an app you downloaded.
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages are text only. You can send a message up to 160 characters long. If you type more than that, your message will be sent in a series of SMS messages. You can send one SMS to multiple people, and the replies will come in separate threads (unless you and your recipients have group messaging enabled).
Use apps : Text messaging Read, send messages Work with messages With the Messages app, you can send and receive text messages. Read and reply to a message When you receive a text message with the Messages app, you'll see in the status bar.
Use apps : Text messaging Open the message list and tap the conversation marked Draft. Do one: • Finish composing the message and tap • Delete the characters in the text field to delete the draft. Forward a message Open the conversation in Messages.
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Use apps : Text messaging View saved attachments For photos or videos, open the Gallery app and tap Collections. For other attachments, open the File Manager app.
Use apps : Text messaging Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Pin up to 3 conversations to keep these groups of messages at the top when you open the app. Star messages you want to find later.
Use apps : Text messaging Control notifications for text messages Follow the instructions below to change all notifications from your messaging app. But, if you want to stop text message notifications only during certain hours or from specific people, use Do Not Disturb instead.
Use apps : Text messaging Change default messaging app You can download additional messaging apps from App Center. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Use apps : Text messaging Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: Touch Touch >...
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. If you're using more than one account, the account that will be synced with your new contact appears at the top.
Contacts, calls, voicemail : Contacts Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon). Touch...
Contacts, calls, voicemail : Contacts Share contacts Ways to share contacts You can share one or all contacts by sending a name card file (.vcf). You can also share a contact’s information as a text message attachment. Share one or a few contacts Open Contacts app.
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
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Contacts, calls, voicemail : Phone calls • Name and town of local business Change default calling app You can download additional calling apps from App Center. After you've installed one, you can make it your default calling app. Go to Settings >...
Contacts, calls, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...
Contacts, calls, voicemail : Phone calls End the call on the call screen. Or: • From the conversation bubble, tap End call. • From the notification, tap Hang up.
Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch...
Contacts, calls, voicemail : Phone calls Use caller ID About caller ID When you receive a call, caller ID shows the number on the incoming call or lock screens, unless the caller has hidden their information. When you make a call, those you call will see your number if they use caller ID. Depending on your services, caller ID may also: •...
Contacts, calls, voicemail : Phone calls Block calls and texts If you don't want to receive calls or texts from a certain number, you can block it. When the number tries to contact you, your phone will automatically decline the call or text. You can still call or text a number you've blocked.
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Contacts, calls, voicemail : Phone calls Block all numbers for a contact If a contact has multiple numbers, you can block them all with the Contacts app. Block a contact's numbers Open Contacts app. Tap the contact's name. Swipe to move down and tap Block numbers. If you don’t want to report the call as spam to Google, remove the checkmark.
Contacts, calls, voicemail : Phone calls Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 110). To dial an emergency number from a locked screen: Swipe up on the lock screen. Touch Emergency to see the dialer.
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
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Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Music Transfer music files About transferring music You can move music files you've bought and saved on your devices to other devices you own. Music apps that share music files from cloud storage usually just share links to the files instead of transferring them between devices.
Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Open quick settings and tap to turn Wi‑Fi on. Your phone will automatically connect to Wi-Fi networks you've used before. If there aren't any, you can search for nearby networks and connect with one.
Settings : Network and internet Open quick settings, then touch & hold Tap the network you’re connected to, then tap Show the person the code to scan or the Wi-Fi password to type. Remove a network If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network. Open quick settings, then touch &...
Settings : Network and internet Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections on your phone to prevent it from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and tap to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Settings : Network and internet Control data usage Turn mobile data off/on To toggle it on/off, swipe the status bar down and touch When you turn off cellular data, you can still use data over Wi-Fi. Cellular data must be ON if you want to: •...
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Settings : Network and internet To allow certain apps to continue using background data, tap Unrestricted data, then next to the app name, slide the switch on Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch &...
Settings : Network and internet Share your internet connection When you need an internet connection for another device, share your phone's: • For wireless sharing with another Wi-Fi capable device, turn on your Wi-Fi hotspot, which is great for range and speed. This uses more power, so it's best when you can plug in. •...
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Settings : Network and internet Set up the connection. To connect Do this A phone On your phone, next to the hotspot's name, tap and unlock if prompted. Use the other phone's camera to scan the QR code that provides the password. Other device Open the device’s Wi-Fi settings.
Settings : Network and internet Go to Settings > Network & internet > Advanced > Hotspot & tethering. Tap Wi-Fi hotspot > Advanced > Manage devices. Do any of the following: • To limit number of devices allowed, tap Device limit. •...
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Settings : Network and internet To stop the connection, tap the notification and turn off Bluetooth tethering.
Settings : Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...
Settings : Network and internet Add a Private DNS service Private DNS protects you when you browse the internet and use apps on your phone. It: • Encrypts your data over a secure channel • Prevents you from being redirected to fraudulent websites that appear legitimate •...
Settings : Connected devices Connect with Bluetooth You can use Bluetooth to connect your phone to other devices without a cord. After you pair a Bluetooth device for the first time, your devices can connect automatically. Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings.
Settings : Connected devices • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer Reconnect with a device Open quick settings...
Settings : Connected devices Transfer files between phone and computer (USB) You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
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Settings : Connected devices Where to find transferred files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera •...
Settings : Connected devices Print from your phone Set up printing To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
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Settings : Apps & notifications Turn that permission on or off for each app as needed. Review by app To adjust permissions by app: Touch & hold the app icon, then tap App info Tap Permissions. Turn each permission on or off as needed. Tip: To see how the app uses each permission, tap >...
Settings : Apps & notifications See previously viewed notifications After you clear or snooze notifications, you can go to your notification history to view them again. To set it up: Go to Settings > Apps & notifications > Notifications. Tap Notification history. Turn Use notification history on To see the history, go to Settings >...
Settings : Apps & notifications Choose how apps notify you Turn off app notifications When you receive unwanted notifications from an app, touch & hold the notification, then tap Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications.
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Settings : Apps & notifications Tap Advanced > Display options for hidden notifications. Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down list of all notifications but won’t hear their sound. •...
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Settings : Apps & notifications Tap the category for enabled notifications, then tap Advanced > Sound and select a unique ringtone, or set it to none. If you can't hear a notification If an app's notifications are silent but you want to hear them: Touch &...
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Settings : Apps & notifications Tap Advanced. Turn Allow notification dot off or on Turn bubbles off/on for messaging Bubbles keep your conversations accessible by floating on top of other apps. Read and send messages from the bubble without opening the app. You can turn bubbles off if you want to always see conversations in their full app.
Settings : Battery Charge phone Some apps and features use more power than others. So, depending on what you use, the amount of time before you need to charge will vary. How to charge Your phone doesn't support wireless charging. Use a USB charger or connect it to a power source with a USB cable.
Settings : Battery Extend battery life Choose settings that use less battery To get the most life from your battery: • Connections: Turn off Bluetooth when you're not using them. • Wi‑Fi: Turn on Wi‑Fi when the phone is in a location with Wi‑Fi coverage. •...
Settings : Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...
Settings : Battery Use Battery saver Battery saver helps extend battery life until your next charge. Your phone can prompt you to activate it when the battery is low, or you can enable it anytime. When Battery saver is on When the phone is in Battery saver mode, you'll see in the status bar.
Settings : Battery Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings > Battery. Turn Battery percentage on Tip: To see an approximate time your battery will last, open quick settings, touch &...
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Settings : Storage Manage phone storage Schedule automatic removal of photos and videos If you automatically back up your photos and videos, you can automatically remove copies from your phone's internal storage after 30, 60, or 90 days. Go to Settings >...
Settings : Storage Manage SD card Eject SD card Drag the SD card notification down, and tap Eject. If you don't see the notification: Go to Settings > Storage. Next to your SD card name, tap It's now safe to remove the card from the phone.
Settings : Storage Find downloaded files You can download files and store them on your phone, including: • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from App Center and save for offline viewing •...
Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
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Settings : Sound If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings > Sound > Multi-volume and turn Auto mute off Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button. To switch to vibrate at any time, press &...
Settings : Sound Set ringtones Change default call ringtone Go to Settings > Sound. Tap Advanced > Phone ringtone. Do one of the following: • If your phone has one SIM card, tap Phone ringtone. • If your phone has dual SIMs, tap the ringtone for the SIM you want to change. Do one of the following: •...
Settings : Sound Tip: To change your alarm sound, open the Clock app and tap . Then touch the alarm time. Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in App Center and install an app that provide ringtones. •...
Settings : Sound Enhance sound Turn Audio effects on/off Go to Settings > Sound > Audio effects. open the Moto app and touch > Play > Audio effects. Turn it on or off To use only for the phone's speaker, set the sound profile for headphones or other audio devices to CUSTOM >...
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Settings : Sound Touch > Show icon in the app tray or Hide icon in app tray. To add or remove Audio effects in quick settings: Open quick settings. Touch , then: • To add, drag where you want it in the upper panel. •...
Settings : Sound Silence calls & notifications When you're busy, use Do Not Disturb to mute ringtones for incoming calls, stop vibration, and block notifications. Quickly turn Do Not Disturb on or off Turn it on Open quick settings and tap You'll see in the status bar when Do Not Disturb is on.
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Settings : Sound Silence using a schedule Open quick settings, then touch & hold Tap Schedules. Adjust settings: • To use an existing schedule, tap its name, like Sleeping. To adjust times or settings, tap • To create a new one, tap Add more. Tap Time, then enter a name and tap Add. Specify its days, start and end times, and level of silence.
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Settings : Sound Tap the app to allow, and set notifications to allow You'll see selected apps under APPS THAT CAN INTERRUPT. To change which notifications can interrupt, tap the app in the list. Allow alarms and other interruptions Alarms and media sounds are allowed by default, but you can turn them off. You can also allow touch sounds, reminders, and calendar events to send notifications.
Settings : Sound Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.
Settings : Sound Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings > Sound > Advanced. Turn off Charging sounds and vibration.
Settings : Sound Turn touch sounds on/off Go to Settings > Sound > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sound. •...
Settings : Sound Hear other notification sounds You can assign a ringtone for notifications from specific apps. You can also control sounds that notify you of other events: Go to Settings > Sound > Advanced. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on To feel a vibration when you make a call and the other party answers, turn Outgoing call vibration on If you don't want any of these sounds, just turn them off...
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Settings : Display Use Dark theme Give your eyes and battery a break by changing to a dark background. When Dark theme is on: • The dark background applies to your settings and apps. • Colors don't change in media, such as videos. •...
Settings : Display Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings > Display > Advanced. Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want.
Settings : Display Adjust refresh rate The action you see on your screen is a series of frames strung together, like a movie. A higher display refresh rate shows more frames per second, making the action smoother and more responsive. This uses more battery power.
Settings : Display Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. Go to Settings >...
Settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner. Allow screen to rotate To allow rotation for all apps, open quick settings and turn...
Settings : Display Adjust colors at night If you selected a color mode, it will resume outside of night hours. Automatically change screen to amber Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making it easier to view and read in dim light.
Settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Tap Advanced > Colors. Choose one: • To see the most accurate colors, tap Natural. •...
Settings : Display Change display style Create custom themes for your display with unique fonts, icon shapes, and color schemes. Note: Styles might not work well with third-party launchers. Create a theme Go to Settings > Display > Styles. Touch , then follow onscreen instructions to select: •...
Settings : Display See Peek Display notifications About Peek Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
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Settings : Display Tap Settings and do any of the following: • To see a black background for these notifications instead of an animated one that fades in and out, turn Animated background off • To prevent phone from vibrating when you tap a notification or drag it to an action (like Dismiss), turn Vibrate on touch off •...
Settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Settings : Display Use Easy mode To increase the display and font size to their largest sizes, view a clean layout, and apply three-button navigation, use Easy mode. To turn it on or off: • Open quick settings and turn Easy mode on or off.
Settings : Display Set screen recording options To adjust settings before recording your screen: Open recording options: • quick settings, touch & hold • Or, go to Settings > Display > Advanced > Screen record. • If you're playing a game and Gametime is on, tap , then touch &...
Settings : Display Change lock screen features Use these options to control what content and features appear on your lock screen. You can also control when your screen locks. Limit lock screen notifications Control which notifications appear If you've set a pattern, PIN or password, you can control which notifications show on your lock screen.
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Color correction is an experimental feature and might not work correctly everywhere on your phone. Turn it on Go to Settings > Accessibility. Tap Color correction and turn Use color correction on Choose an option.
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Settings : Accessibility Turn it on Go to Settings > Accessibility. Tap Color inversion. Turn Use color inversion on is added to your quick settings so you can easily turn it off/on. Add a shortcut To use an accessibility shortcut as an alternate to the quick setting: Go to Settings >...
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Settings : Accessibility Tap Magnification shortcut and: • To press & hold both Volume buttons simultaneously, select Hold volume keys. • To quickly tap the screen three times, select Triple-tap screen. Turning this on might make your phone feel slower. After you turn on magnification, single taps take slightly longer.
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Settings : Accessibility When TalkBack is on To hear descriptions: • Tap an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...
Settings : Accessibility Hearing assistance Turn on video captions Go to Settings > Accessibility. Tap Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning.
Settings : Accessibility Dexterity assistance Change timing controls If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Tap Timing controls. Adjust settings: •...
Settings : Accessibility Use accessibility shortcuts About accessibility shortcuts Shortcut: Essential controls for your phone accessibility menu gives quick access to essential features on your phone. Shortcut: Accessibility features Easily turn accessibility features on/off from any screen. For each feature you're using, you can: •...
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Settings : Accessibility Choose an option from the menu. If you're using 3-button navigation: At the bottom of the screen, tap Choose an option from the menu. Manage accessibility buttons For each accessibility feature you're using, you can add a button to the screen to quickly turn the feature on/off.
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Settings : Accessibility Use the shortcut Press & hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.
Settings : Accessibility Find accessible apps and devices Learn about accessibility features of various electronic devices, including mobile phones, tablets, smart TVs, and wearables at gari.info App listings in the App Center app have tags in the “About this app” section that identify their accessibilty features.
Settings : Security About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Set up a pattern, PIN, or password to unlock your phone. • Set up facial recognition if you want to unlock with your face. When your phone is locked, you can: •...
Settings : Security : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Settings : Security : Lock and unlock phone Set advanced lock options Use these options to control when your phone locks and whether your code is visible when you unlock. You can also control what content is included on your lock screen.
Settings : Security : Lock and unlock phone Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings >...
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Settings : Security : Lock and unlock phone Why am I still asked for PIN/pattern? For maximum security, you still need to enter your pattern, PIN, or password: • Every time you power up your phone • When more than 72 hours have passed since you last unlocked the phone •...
Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
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Settings : Security : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then tap Redo face scan. Be sure you are in a well lit environment. Avoid low light, strong light, and backlit environments to ensure the face image is clear.
Settings : Security Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
Settings : Privacy Review or change permissions Review by feature The first time you use an app, and sometimes when you install or update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Settings : Privacy Hide your pattern You can hide your PIN or pattern to prevent others from viewing it when you unlock your screen. To hide patterns (if you're using a pattern screen lock): Go to Settings > Security. Next to Screen lock, tap Turn Make pattern visible off...
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
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Settings : Location Check for updates to the Amap app. After updating the app, restart your phone. Clear the cache and data for the Amap app. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If location works correctly in safe mode, a 3rd party app is probably causing the issue.
Settings : Accounts Add or remove accounts Add accounts You can connect to your accounts for email and social networking. Email or other app account Accounts are automatically added when you: • Set up corporate email • Set up personal email •...
Settings : System : Languages & input Use multiple languages Change display language You selected the language for your phone during set up. To change it: Go to Settings > System > Languages & input > Languages. Touch & hold the language you want and drag it to the first position in the list. If you don’t see the language you want, tap to add it, then drag it to the first position.
Settings : System Open apps faster with Adaptive performance With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster. To turn this feature on or off: Go to Settings >...
Settings : System : Gestures Open camera with Power button You can customize the Power button so that pressing it twice opens your camera. You can customize the Power button so that pressing it twice opens your camera. Go to Settings >...
Settings : System : Gestures Choose what My Key opens When you press My Key on the side of your phone, a selected app opens. To change which app My Key opens: Go to Settings > System > Gestures > Press My key. Select an app.
Settings : System : Gestures Change System navigation You can choose how to move between apps and screens: Go to Settings > System > Gestures. Tap System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
Settings : System : Gestures Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications quick settings when you swipe it. Set it up Go to Settings > System > Gestures. Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint...
Settings : System : Gestures Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Settings : System : Gestures Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Camera opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off.
Settings : System : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > System > Gestures. Do any of the following: • Turn Use Three finger screenshot on or off • To prevent the three finger gesture from working in certain apps, tap Settings >...
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
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Settings : System : Users and guests Guest Added user...
Settings : System : Users and guests Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Settings : System : Users and guests Add or delete guest Create a temporary guest profile for sharing your phone with someone. If you need a space for someone to use on a regular basis, where apps and data can be saved, add a user instead of a guest session.
Settings : About phone Record your IMEI number An IMEI (International Mobile Equipment Identity) number is a unique code that identifies your phone. Phones with two SIM have two IMEI numbers, one for each SIM. This allows the phone to be identified separately on each network that the SIMs connect to.
Settings : About phone Find legal and product information To view the electronic regulatory label for your phone, go to Settings > About phone > Regulatory labels. For safety, environmental, warranty, and other legal information, go to Settings > About phone > Legal information.
Fix issues : Hardware issues Phone is slow or unstable If a certain app is slow, try these app-specific troubleshooting steps. If your phone is slow when viewing online content, it could be an issue with your connection. If you're on Wi-Fi, use a different Wi-Fi network, switch to mobile data, or contact your Internet Service Provider.
If your phone gets hot, it will slow charging, reduce brightness, and limit other functions until it cools down, or automatically shut off if it gets too hot. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm •...
Fix issues : Hardware issues Phone won't turn on If your phone isn't starting, has a black or blank screen, or turns on but immediately turns off, try these steps to fix the issue. Press & hold the Power button for 5-7 seconds, or up to 30 seconds. This restarts (reboots) your phone.
Fix issues : Hardware issues Phone restarts or crashes If your phone randomly reboots, restarts, or shuts down without restarting, try the following. Restart your phone: Hold down the Power button for about 30 seconds. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to the charger, restart again by holding down the Power button for 30 seconds.
Fix issues : Hardware issues Screen is frozen or won't respond Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app. If your screen lags or blurs motion between actions, raise your refresh rate.
Fix issues : Hardware issues Screen displays wrong colors Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Learn more. Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings.
Fix issues : Hardware issues Screen brightness automatically too dim or bright Adaptive brightness uses the ambient light sensor and machine learning to adjust your display brightness automatically. When you change the brightness slider, your phone learns your preferred levels for various lighting environments.
Fix issues : Hardware issues SD card issues Phone doesn't recognize new SD card If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if the issue is fixed. Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove...
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Fix issues : Hardware issues Use another device to check if the card is readable: Insert card into another device. If that device can read the card and files are present, back up files to your computer. Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader.
Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • People can’t hear me • Can't hear calls •...
Fix issues : Call and SIM issues Can't make calls After each troubleshooting step, check to see if your issue is fixed. SIM card not recognized If you see in the status bar or a message that the SIM is not recognized: Turn your phone off and then on again.
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Fix issues : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Consistent busy signal Outbound calls If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through.
Fix issues : Call and SIM issues Can't answer or phone doesn't ring After each troubleshooting step, check to see if your issue is fixed. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar.
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Fix issues : Call and SIM issues Calls go to voicemail Check your Do Not Disturb settings: Look for in your status bar. If you see it, then your phone is sending calls to voicemail so you’re not interrupted. To have your phone ring for incoming calls, open quick settings and touch turn off Do Not Disturb.
Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
Fix issues : Call and SIM issues Turn your phone off and then on again. Press & hold the Power button, then tap Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
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Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
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Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Fix issues : Bluetooth, Wi-Fi, USB issues Wi-Fi issues After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect: • Get the password from the Wi-Fi router and make sure you enter it correctly on your phone. •...
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Fix issues : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.
Fix issues : Bluetooth, Wi-Fi, USB issues Can't transfer files or connect USB to computer If you're having problems using a USB connection to connect your phone to your computer, try these troubleshooting steps. Check your USB connection • On your phone, check that your USB connection is set to File transfer mode. •...
Fix issues : Account and sign-in issues Account sync issues If your account is having problems syncing, you may see a message or an icon. In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having sync issues, try the solutions below.
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Fix issues : Account and sign-in issues Clear cache and data for the Contacts app. If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch > Settings > Export. Then export to a VCF file and email the file to yourself. Clear the cache and data for the Contacts app.
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
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Fix issues : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.
Fix issues : App issues Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality. •...
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Fix issues : App issues If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and has a fast write speed.
Fix issues : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > About phone > Android version. The number displayed is your phone's Android version.
Fix issues : Maintenance procedures Reset Wi-Fi, cellular data, and Bluetooth Use this reset if: • Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone. • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
Fix issues : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Accounts • Media (music, photos, videos) • System settings and data •...
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Fix issues : Maintenance procedures Press the Power button to restart in Recovery mode. If you see an Android robot with an exclamation mark, press & hold the Power button and, while holding it down, press & release the Volume up button. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
Fix issues : Maintenance procedures Get more help Issue Where to get help Billing or cellular network issues Contact your carrier. Learn to use an app Open the app and touch or > Help.
To send feedback frequently, including a screenshot of the previous screen, open quick settings and touch Share feedback. (You can add this to quick settings.) To send feedback about a Motorola app, in the app, touch or or > Feedback.
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