Page 1 User Guide...
Page 2 © 2025 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Certain features, services and applications are network dependent and may not be available in all areas;...
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert or remove SIM and SD cards Manage dual SIMs Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
Page 4 View notifications About preloaded apps About Moto app Focus on gaming Get, delete, manage apps Manage app permissions Delete or disable apps Find problem apps with safe mode Text messaging About text and multimedia messages Read, send messages...
Page 5 Connect to VPNs Add a Private DNS service Connected devices Connect with Bluetooth Transfer files between phone and computer (USB) Print from your phone Apps & notifications Change app settings See previously viewed notifications Choose how apps notify you...
Page 6 Use Easy mode Set screen recording options Change lock screen features Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Find accessible apps and devices Security About security Lock and unlock phone Set a screen lock Set advanced lock options...
Page 7 Can't transfer files or connect USB to computer Account and sign-in issues Account sync issues App issues App or widget issues Camera issues Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help Send feedback to Motorola...
Page 8: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD cards Earpiece Front camera (learn more in Camera help) Microphone Proximity sensor My Key button Volume up/down button Power button...
Page 9: Care For Your Phone
Set up phone Depth camera Main camera Macro camera Flash Fingerprint sensor Headset jack USB-C port to charge phone, transfer files, and share data connection with tethered devices. Microphone Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 10: About Aptx
Set up phone Liquid damage is not covered by your warranty. To prevent water damage to your phone: • Do not expose your phone to pressurized water, salt water or liquids other than fresh water • Dry your phone and ports thoroughly with a soft, clean cloth •...
Page 11: Insert Or Remove Sim And Sd Cards
Set up phone Insert or remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 512 GB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
Page 12 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two physical SIM cards (not available on all models): To see if your phone supports two physical SIM cards, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then you can use two physical SIMs in your phone.
Page 13: Manage Dual Sims
Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Page 14 Set up phone Change settings as needed.
Page 15: Prepare For Emergencies
Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). Add your emergency information Go to Settings >...
Page 16 Set up phone Go to Settings. Touch Apps & notifications > Advanced > Wireless emergency alerts. Adjust settings as needed.
Page 17: Make It Yours
Set up phone Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Change its look and sound • Set the wallpaper. • Add apps to your home screen. •...
Page 18: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 19: Customize Your Home Screen
Learn the basics Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. Change how you get around: You can replace the navigation bar with the navigation icons.
Page 20: About Your Lock Screen
Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen. Tip: If you're using Peek Display, you'll see that screen before you get to your lock screen. What you can do from the lock screen •...
Page 21: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 22: Useful To Know
Learn the basics : New to Android? Use Wi-Fi to conserve cellular data. When you connect to a Wi-Fi network, your data will use that network connection instead of your carrier's network, saving your cellular data for when you need it. Learn how to connect to Wi-Fi networks.
Page 23: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 24 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Connected to different cellular/mobile network (roaming).
Page 25 Learn the basics : New to Android? USB tethering enabled. SYNC AND UPDATES Email and calendar sync in progress. Upload complete. Download complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%.
Page 26 Learn the basics : New to Android? Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available. Screen recording in process. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Page 27: Phone Terms You Should Know
Learn the basics : New to Android? Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight. Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
Page 28 Learn the basics : New to Android? software update An update to your phone's operating system that typically includes new features and fixes reported problems. The update is wirelessly downloaded to your phone at no additional cost to you. status bar Thin bar at the top of your home screen that displays the time and icons that tell you about your phone's...
Page 29: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 30 Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 31: Move Between Apps And Screens
Learn the basics : Get around on your phone Move between apps and screens Choose how to get around You can change how you move between apps and screens: Settings > System > Gestures > System navigation. Use gesture navigation Use these gestures to move between screens and apps if you chose Gesture navigation and see...
Page 32: Use Quick Settings
Learn the basics : Get around on your phone Use quick settings Open quick settings Settings you adjust frequently, like Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. Adjust quick settings To adjust settings: •...
Page 33 Learn the basics : Get around on your phone Audio effects (You can add this to quick settings.) Flashlight Airplane mode Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Battery saver Mobile data Screen Record Data Saver (Appears after you turn on Data Saver the first time.) Night Light (You can...
Page 34 Learn the basics : Get around on your phone Easy mode Color inversion (Appears after you turn on Color inversion the first time.) Open all settings To open the full list of all settings: • Open quick settings and tap •...
Page 35: Turn Screen Off And On
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 36: Capture Your Screen
Learn the basics : Capture your screen Take screenshots Take a screenshot You can take a screenshot a few ways. Use the one most convenient for you. When you’re on the screen you want to capture, choose one: • Touch & hold three fingers on the screen. (If this doesn't work, turn Use Three finger screenshot on.) •...
Page 37 Learn the basics : Capture your screen Find screenshots later Open the Gallery app and touch > Screenshot.
Page 38: Record Your Screen
Learn the basics : Capture your screen Record your screen Record your entire screen or just a single app. You can display screen touches and add audio and video commentary while recording. Record screen If you want the recording to show when you tap screen elements, turn Record touch points To start recording: •...
Page 39: Other Options
Learn the basics : Capture your screen Record only your phone's sound Record both your narration and your phone's sound Drawing To write on the screen, tap To change pen colors, tap Video To include a selfie video in the corner, tap To turn the selfie video off, tap Other options You can adjust more options, like frames per second or screen touches, in phone Settings.
Page 40: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 41: Control Phone With Your Voice
Learn the basics : Discover useful tools Control phone with your voice Speak a command Not all languages support voice commands. You can tell LeVoice to call people, get directions, send messages, set alarms. Or, ask questions. Get your assistant's attention by doing any of these: •...
Page 42 Learn the basics : Discover useful tools Touch Turn Wake up with wired headset on You can now press the button on your wired headset to start a voice command. Set music and navigation services Choose which apps you want LeVoice to use when you give a command related to music or navigation. Open LeVoice app.
Page 43: Use Clock And Weather Widget
Learn the basics : Discover useful tools Use clock and weather widget Add Moto Widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Tap Widgets.
Page 44 Learn the basics : Discover useful tools Add other clock and weather widgets Other apps offer their own widgets you can add to your home screen, in addition to the Moto Widget. Touch & hold the home screen. Tap Widgets, then: •...
Page 45: Personalize Your Phone Home Screen
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then tap Wallpapers. Touch a wallpaper or photo to use. or Set.
Page 46: Customize Your Favorites Tray
Personalize your phone : Home screen Customize your Favorites tray The Favorites tray at the bottom of your home screen gives you quick access to your most-used apps. You can customize the shortcuts in this tray. Change the app shortcuts Touch &...
Page 47: Use Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. Add widget Touch &...
Page 48 Personalize your phone : Home screen Tap > Add to Home screen. Edit the name if desired. Tap Add. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...
Page 49 Personalize your phone : Home screen Select the folder. To remove one app from the folder: Open the folder. Touch & hold the app's icon. Remove widgets, shortcuts, or folders To remove items from your home screen: Touch & hold it until it vibrates. Drag it to Remove.
Page 50: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Arrange apps and control icon's look Add/remove app suggestions If you want your phone use AI to predict which app you’ll want to use next, based on your usage patterns, you can show suggested apps: Touch &...
Page 51: Home Screen Rotation Lock
Personalize your phone : Home screen Home screen rotation lock When when you enable Auto-rotate, app screens will rotate with your phone's orientation. You can keep your home screen from rotating while other apps auto-rotate. Touch & hold a blank space on your home screen. Home settings.
Page 52: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Remake your home screen with launchers About launchers A launcher app is what makes your home screen look the way it does and controls how you organize and interact with your apps. See what that home screen looks like and how you can customize it. To totally change the look and feel of your home screen, you’ll need to download a new launcher and update your settings to use it.
Page 53: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 54: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, tap its icon on the home screen, or swipe up from the bottom of your home screen, then tap the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Page 55: See Two Apps At The Same Time
Use apps See two apps at the same time Depending on the app, you can sometimes use more than one app at once. You can also watch a video in a small window while you do other things. Use two apps at once (split screen) Split the screen Open the first app.
Page 56 Use apps Tap Advanced > Special app access > Picture-in-picture. Tap the app. Turn Allow picture-in-picture off...
Page 57: View Notifications
Use apps View notifications Find your notifications Apps send you notifications to let you know about new messages, calendar events, and alarms. You can check your notifications from a few places: • When your screen is off, you'll see notifications in Peek Display.
Page 58 Use apps • Swipe again to view quick settings. What you can do with lock screen and status bar notifications Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without opening the full app.
Page 59: About Preloaded Apps
Use apps About preloaded apps Apps that came with your phone The following apps may be pre-installed on your phone. Don’t want some? Delete disable them. Need other apps? You can download free and paid apps. Icon Description 139 邮箱 Send and receive email.
Page 60 Camera Capture photos or videos. To learn more, read the Camera app's help. Clock Set alarms. Use a timer or stopwatch. Community Connect with other Motorola customers. Contacts Organize and connect with your contacts. Assign ringtones to people. 预定酒店、购买火车票或飞机票。 Ctrip...
Page 61 Use apps Device Shield Optimize your mobile phone experience. File Manager Browse and manage files and folders stored on your device or card. Gallery Find your photos and videos. LeVoice Intelligent voice assistant. Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications.
Page 62 Use apps Chat, video chat, make voice calls, and transfer files. Recorder Record voice memos and review call recordings. Settings Customize your phone settings. Tencent News Get weather and timely news. Tencent Video Watch original and popular shows. TikTok Watch short-form videos. Create your own videos, and apply filters or effects to express yourself.
Page 63 Use apps WeChat Chat and make calls with friends, read news, play games with friends. Weibo Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses. Ximalaya A professional audio sharing platform. 书旗免费小说 Read books for free.
Page 64 Use apps 邻里邻外 Communicate with your neighbors, learn about community services, and improve community safety. 酷我音乐 Search for your favorites and discover new music. Get help using an app Open the app. or . Look for Help or Settings > Help.
Page 65: About Moto App
Moto app The Moto app groups together features and settings that help you customize the way your phone looks, sounds, and behaves. Several of these features are available only on Motorola phones. In the Moto app, touch to access these features and settings: Personalize Change your phone's layout, fonts, icon shapes, themes, and wallpapers.
Page 66: Focus On Gaming
Use apps Focus on gaming Open toolkit Use the toolkit to quickly adjust settings during a game. To open it, you can either: • • Swipe right. • Swipe right but don't show . This gives maximum space for and interferes least with gaming. Reposition Drag to the top, middle, bottom, or opposite side of the screen.
Page 67: Adjust Display Settings
Use apps to block calls and to block notifications. When Block calls is on , calls from starred contacts are allowed as exceptions. To block starred contacts as well, or to permit calls from certain contacts, tap > Caller exceptions. From Moto app Open the Moto app.
Page 68 Use apps Add or remove games: • Touch to add a game. • Touch to remove a game. You'll no longer be able to use the toolkit or settings during games you remove. Use social apps while you play You can add up to two shortcuts in the toolkit for quick access.
Page 69: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Manage app permissions What are permissions? If an app wants to use specific features and personal information on your phone, it must ask for your permission. You can manage permissions at any time to allow, deny, or modify them. Features you'll be asked about If an app wants to access (use, view, change) these features, it must ask you for permission: •...
Page 70 Use apps : Get, delete, manage apps Review or change permissions Review by feature The first time you use an app, and sometimes when you install or update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 71: Delete Or Disable Apps
Use apps : Get, delete, manage apps Delete or disable apps Disable apps provided with phone You can't remove preloaded apps from your phone, but you can disable and hide apps that you don't need. To disable an app: Go to Settings >...
Page 72: Find Problem Apps With Safe Mode
Use apps : Get, delete, manage apps Find problem apps with safe mode Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by an app you installed. Use safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the problem is probably from an app you downloaded.
Page 73: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages are text only. You can send a message up to 160 characters long. If you type more than that, your message will be sent in a series of SMS messages. You can send one SMS to multiple people, and the replies will come in separate threads (unless you and your recipients have group messaging enabled).
Page 74: Read, Send Messages
Use apps : Text messaging Read, send messages Work with messages With the Messages app, you can send and receive text messages. Read and reply to a message When you receive a text message with the Messages app, you'll see in the status bar.
Page 75: Work With Attachments
Use apps : Text messaging Open the message list and tap the conversation marked Draft. Do one: • Finish composing the message and tap • Delete the characters in the text field to delete the draft. Forward a message Open the conversation in Messages.
Page 76 Use apps : Text messaging View saved attachments For photos or videos, open the Gallery app and tap Collections. For other attachments, open the File Manager app.
Page 77: Manage, Delete Messages
Use apps : Text messaging Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Pin up to 3 conversations to keep these groups of messages at the top when you open the app. Star messages you want to find later.
Page 78: Control Notifications For Text Messages
Use apps : Text messaging Control notifications for text messages Follow the instructions below to change all notifications from your messaging app. But, if you want to stop text message notifications only during certain hours or from specific people, use Do Not Disturb instead.
Page 79: Change Default Messaging App
Use apps : Text messaging Change default messaging app You can download additional messaging apps from App Center. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 80: Change Text Message Reply To Incoming Calls
Use apps : Text messaging Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: Touch Touch >...
Page 81: Contacts, Calls, Voicemail
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 82: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon). Touch...
Page 83: Share Contacts
Contacts, calls, voicemail : Contacts Share contacts Ways to share contacts You can share one or all contacts by sending a name card file (.vcf). You can also share a contact’s information as a text message attachment. Share one or a few contacts Open Contacts app.
Page 84: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 85: Make Calls
Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
Page 86 Contacts, calls, voicemail : Phone calls • Name and town of local business Change default calling app You can download additional calling apps from App Center. After you've installed one, you can make it your default calling app. Go to Settings >...
Page 87: During A Call
Contacts, calls, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...
Page 88: End The Call
Contacts, calls, voicemail : Phone calls End the call on the call screen. Or: • From the conversation bubble, tap End call. • From the notification, tap Hang up.
Page 89: Make Conference Calls
Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch...
Page 90: Use Caller Id
Contacts, calls, voicemail : Phone calls Use caller ID About caller ID When you receive a call, caller ID shows the number on the incoming call or lock screens, unless the caller has hidden their information. When you make a call, those you call will see your number if they use caller ID. Depending on your services, caller ID may also: •...
Page 91: Block Calls And Texts
Contacts, calls, voicemail : Phone calls Block calls and texts If you don't want to receive calls or texts from a certain number, you can block it. When the number tries to contact you, your phone will automatically decline the call or text. You can still call or text a number you've blocked.
Page 92 Contacts, calls, voicemail : Phone calls Block all numbers for a contact If a contact has multiple numbers, you can block them all with the Contacts app. Block a contact's numbers Open Contacts app. Tap the contact's name. Swipe to move down and tap Block numbers. If you don’t want to report the call as spam to Google, remove the checkmark.
Page 93: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 110). To dial an emergency number from a locked screen: Swipe up on the lock screen. Touch Emergency to see the dialer.
Page 94: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 95 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 96: Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 97: Transfer Music Files
Music Transfer music files About transferring music You can move music files you've bought and saved on your devices to other devices you own. Music apps that share music files from cloud storage usually just share links to the files instead of transferring them between devices.
Page 98: Connect A Midi Device
Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
Page 99: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Open quick settings and tap to turn Wi‑Fi on. Your phone will automatically connect to Wi-Fi networks you've used before. If there aren't any, you can search for nearby networks and connect with one.
Page 100: Turn Wi-Fi Off
Settings : Network and internet Open quick settings, then touch & hold Tap the network you’re connected to, then tap Show the person the code to scan or the Wi-Fi password to type. Remove a network If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network. Open quick settings, then touch &...
Page 101: Connect With Wi-Fi Direct
Settings : Network and internet Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
Page 102: Use Airplane Mode
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections on your phone to prevent it from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and tap to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Page 103: Control Data Usage
Settings : Network and internet Control data usage Turn mobile data off/on To toggle it on/off, swipe the status bar down and touch When you turn off cellular data, you can still use data over Wi-Fi. Cellular data must be ON if you want to: •...
Page 104 Settings : Network and internet To allow certain apps to continue using background data, tap Unrestricted data, then next to the app name, slide the switch on Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch &...
Page 105: Share Your Internet Connection
Settings : Network and internet Share your internet connection When you need an internet connection for another device, share your phone's: • For wireless sharing with another Wi-Fi capable device, turn on your Wi-Fi hotspot, which is great for range and speed. This uses more power, so it's best when you can plug in. •...
Page 106 Settings : Network and internet Set up the connection. To connect Do this A phone On your phone, next to the hotspot's name, tap and unlock if prompted. Use the other phone's camera to scan the QR code that provides the password. Other device Open the device’s Wi-Fi settings.
Page 107: Usb Tethering
Settings : Network and internet Go to Settings > Network & internet > Advanced > Hotspot & tethering. Tap Wi-Fi hotspot > Advanced > Manage devices. Do any of the following: • To limit number of devices allowed, tap Device limit. •...
Page 108 Settings : Network and internet To stop the connection, tap the notification and turn off Bluetooth tethering.
Page 109: Connect To Vpns
Settings : Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...
Page 110: Add A Private Dns Service
Settings : Network and internet Add a Private DNS service Private DNS protects you when you browse the internet and use apps on your phone. It: • Encrypts your data over a secure channel • Prevents you from being redirected to fraudulent websites that appear legitimate •...
Page 111: Connected Devices
Settings : Connected devices Connect with Bluetooth You can use Bluetooth to connect your phone to other devices without a cord. After you pair a Bluetooth device for the first time, your devices can connect automatically. Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings.
Page 112: Change Phone's Name
Settings : Connected devices • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer Reconnect with a device Open quick settings...
Page 113: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Transfer files between phone and computer (USB) You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
Page 114 Settings : Connected devices Where to find transferred files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera •...
Page 115: Print From Your Phone
Settings : Connected devices Print from your phone Set up printing To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 116: Apps & Notifications
Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 117 Settings : Apps & notifications Turn that permission on or off for each app as needed. Review by app To adjust permissions by app: Touch & hold the app icon, then tap App info Tap Permissions. Turn each permission on or off as needed. Tip: To see how the app uses each permission, tap >...
Page 118: See Previously Viewed Notifications
Settings : Apps & notifications See previously viewed notifications After you clear or snooze notifications, you can go to your notification history to view them again. To set it up: Go to Settings > Apps & notifications > Notifications. Tap Notification history. Turn Use notification history on To see the history, go to Settings >...
Page 119: Choose How Apps Notify You
Settings : Apps & notifications Choose how apps notify you Turn off app notifications When you receive unwanted notifications from an app, touch & hold the notification, then tap Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications.
Page 120 Settings : Apps & notifications Tap Advanced > Display options for hidden notifications. Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down list of all notifications but won’t hear their sound. •...
Page 121 Settings : Apps & notifications Tap the category for enabled notifications, then tap Advanced > Sound and select a unique ringtone, or set it to none. If you can't hear a notification If an app's notifications are silent but you want to hear them: Touch &...
Page 122 Settings : Apps & notifications Tap Advanced. Turn Allow notification dot off or on Turn bubbles off/on for messaging Bubbles keep your conversations accessible by floating on top of other apps. Read and send messages from the bubble without opening the app. You can turn bubbles off if you want to always see conversations in their full app.
Page 123: Battery
Settings : Battery Charge phone Some apps and features use more power than others. So, depending on what you use, the amount of time before you need to charge will vary. How to charge Your phone doesn't support wireless charging. Use a USB charger or connect it to a power source with a USB cable.
Page 124: Extend Battery Life
Settings : Battery Extend battery life Choose settings that use less battery To get the most life from your battery: • Connections: Turn off Bluetooth when you're not using them. • Wi‑Fi: Turn on Wi‑Fi when the phone is in a location with Wi‑Fi coverage. •...
Page 125: Prevent Overcharging
Settings : Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...
Page 126: Use Battery Saver
Settings : Battery Use Battery saver Battery saver helps extend battery life until your next charge. Your phone can prompt you to activate it when the battery is low, or you can enable it anytime. When Battery saver is on When the phone is in Battery saver mode, you'll see in the status bar.
Page 127: Show Battery Percentage In Status Bar
Settings : Battery Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings > Battery. Turn Battery percentage on Tip: To see an approximate time your battery will last, open quick settings, touch &...
Page 128: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 129: Manage Phone Storage
Settings : Storage Manage phone storage Schedule automatic removal of photos and videos If you automatically back up your photos and videos, you can automatically remove copies from your phone's internal storage after 30, 60, or 90 days. Go to Settings >...
Page 130: Manage Sd Card
Settings : Storage Manage SD card Eject SD card Drag the SD card notification down, and tap Eject. If you don't see the notification: Go to Settings > Storage. Next to your SD card name, tap It's now safe to remove the card from the phone.
Page 131: Find Downloaded Files
Settings : Storage Find downloaded files You can download files and store them on your phone, including: • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from App Center and save for offline viewing •...
Page 132: Sound
Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 133 Settings : Sound If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings > Sound > Multi-volume and turn Auto mute off Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button. To switch to vibrate at any time, press &...
Page 134: Set Ringtones
Settings : Sound Set ringtones Change default call ringtone Go to Settings > Sound. Tap Advanced > Phone ringtone. Do one of the following: • If your phone has one SIM card, tap Phone ringtone. • If your phone has dual SIMs, tap the ringtone for the SIM you want to change. Do one of the following: •...
Page 135: Get More Ringtones
Settings : Sound Tip: To change your alarm sound, open the Clock app and tap . Then touch the alarm time. Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in App Center and install an app that provide ringtones. •...
Page 136: Enhance Sound
Settings : Sound Enhance sound Turn Audio effects on/off Go to Settings > Sound > Audio effects. open the Moto app and touch > Play > Audio effects. Turn it on or off To use only for the phone's speaker, set the sound profile for headphones or other audio devices to CUSTOM >...
Page 137 Settings : Sound Touch > Show icon in the app tray or Hide icon in app tray. To add or remove Audio effects in quick settings: Open quick settings. Touch , then: • To add, drag where you want it in the upper panel. •...
Page 138: Silence Calls & Notifications
Settings : Sound Silence calls & notifications When you're busy, use Do Not Disturb to mute ringtones for incoming calls, stop vibration, and block notifications. Quickly turn Do Not Disturb on or off Turn it on Open quick settings and tap You'll see in the status bar when Do Not Disturb is on.
Page 139 Settings : Sound Silence using a schedule Open quick settings, then touch & hold Tap Schedules. Adjust settings: • To use an existing schedule, tap its name, like Sleeping. To adjust times or settings, tap • To create a new one, tap Add more. Tap Time, then enter a name and tap Add. Specify its days, start and end times, and level of silence.
Page 140 Settings : Sound Tap the app to allow, and set notifications to allow You'll see selected apps under APPS THAT CAN INTERRUPT. To change which notifications can interrupt, tap the app in the list. Allow alarms and other interruptions Alarms and media sounds are allowed by default, but you can turn them off. You can also allow touch sounds, reminders, and calendar events to send notifications.
Page 141: Silence "Hello Moto" During Power Up
Settings : Sound Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.
Page 142: Turn Off Charging Sounds
Settings : Sound Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings > Sound > Advanced. Turn off Charging sounds and vibration.
Page 143: Turn Touch Sounds On/Off
Settings : Sound Turn touch sounds on/off Go to Settings > Sound > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sound. •...
Page 144: Hear Other Notification Sounds
Settings : Sound Hear other notification sounds You can assign a ringtone for notifications from specific apps. You can also control sounds that notify you of other events: Go to Settings > Sound > Advanced. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on To feel a vibration when you make a call and the other party answers, turn Outgoing call vibration on If you don't want any of these sounds, just turn them off...
Page 145: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 146: Use Dark Theme
Settings : Display Use Dark theme Give your eyes and battery a break by changing to a dark background. When Dark theme is on: • The dark background applies to your settings and apps. • Colors don't change in media, such as videos. •...
Page 147: Change Font And Display Size
Settings : Display Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings > Display > Advanced. Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want.
Page 148: Adjust Refresh Rate
Settings : Display Adjust refresh rate The action you see on your screen is a series of frames strung together, like a movie. A higher display refresh rate shows more frames per second, making the action smoother and more responsive. This uses more battery power.
Page 149: Show Apps Full Screen
Settings : Display Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. Go to Settings >...
Page 150: Stop Automatic Rotation
Settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner. Allow screen to rotate To allow rotation for all apps, open quick settings and turn...
Page 151: Adjust Colors At Night
Settings : Display Adjust colors at night If you selected a color mode, it will resume outside of night hours. Automatically change screen to amber Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making it easier to view and read in dim light.
Page 152: Choose Color Mode
Settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Tap Advanced > Colors. Choose one: • To see the most accurate colors, tap Natural. •...
Page 153: Change Display Style
Settings : Display Change display style Create custom themes for your display with unique fonts, icon shapes, and color schemes. Note: Styles might not work well with third-party launchers. Create a theme Go to Settings > Display > Styles. Touch , then follow onscreen instructions to select: •...
Page 154: See Peek Display Notifications
Settings : Display See Peek Display notifications About Peek Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
Page 155 Settings : Display Tap Settings and do any of the following: • To see a black background for these notifications instead of an animated one that fades in and out, turn Animated background off • To prevent phone from vibrating when you tap a notification or drag it to an action (like Dismiss), turn Vibrate on touch off •...
Page 156: Change Screen Timeout
Settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Page 157: Use Easy Mode
Settings : Display Use Easy mode To increase the display and font size to their largest sizes, view a clean layout, and apply three-button navigation, use Easy mode. To turn it on or off: • Open quick settings and turn Easy mode on or off.
Page 158: Set Screen Recording Options
Settings : Display Set screen recording options To adjust settings before recording your screen: Open recording options: • quick settings, touch & hold • Or, go to Settings > Display > Advanced > Screen record. • If you're playing a game and Gametime is on, tap , then touch &...
Page 159: Change Lock Screen Features
Settings : Display Change lock screen features Use these options to control what content and features appear on your lock screen. You can also control when your screen locks. Limit lock screen notifications Control which notifications appear If you've set a pattern, PIN or password, you can control which notifications show on your lock screen.
Page 160: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Color correction is an experimental feature and might not work correctly everywhere on your phone. Turn it on Go to Settings > Accessibility. Tap Color correction and turn Use color correction on Choose an option.
Page 161 Settings : Accessibility Turn it on Go to Settings > Accessibility. Tap Color inversion. Turn Use color inversion on is added to your quick settings so you can easily turn it off/on. Add a shortcut To use an accessibility shortcut as an alternate to the quick setting: Go to Settings >...
Page 162 Settings : Accessibility Tap Magnification shortcut and: • To press & hold both Volume buttons simultaneously, select Hold volume keys. • To quickly tap the screen three times, select Triple-tap screen. Turning this on might make your phone feel slower. After you turn on magnification, single taps take slightly longer.
Page 163 Settings : Accessibility When TalkBack is on To hear descriptions: • Tap an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...
Page 164: Hearing Assistance
Settings : Accessibility Hearing assistance Turn on video captions Go to Settings > Accessibility. Tap Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning.
Page 165: Dexterity Assistance
Settings : Accessibility Dexterity assistance Change timing controls If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Tap Timing controls. Adjust settings: •...
Page 166: Use Accessibility Shortcuts
Settings : Accessibility Use accessibility shortcuts About accessibility shortcuts Shortcut: Essential controls for your phone accessibility menu gives quick access to essential features on your phone. Shortcut: Accessibility features Easily turn accessibility features on/off from any screen. For each feature you're using, you can: •...
Page 167 Settings : Accessibility Choose an option from the menu. If you're using 3-button navigation: At the bottom of the screen, tap Choose an option from the menu. Manage accessibility buttons For each accessibility feature you're using, you can add a button to the screen to quickly turn the feature on/off.
Page 168 Settings : Accessibility Use the shortcut Press & hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.
Page 169: Find Accessible Apps And Devices
Settings : Accessibility Find accessible apps and devices Learn about accessibility features of various electronic devices, including mobile phones, tablets, smart TVs, and wearables at gari.info App listings in the App Center app have tags in the “About this app” section that identify their accessibilty features.
Page 170: Security
Settings : Security About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Set up a pattern, PIN, or password to unlock your phone. • Set up facial recognition if you want to unlock with your face. When your phone is locked, you can: •...
Page 171: Lock And Unlock Phone
Settings : Security : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 172: Set Advanced Lock Options
Settings : Security : Lock and unlock phone Set advanced lock options Use these options to control when your phone locks and whether your code is visible when you unlock. You can also control what content is included on your lock screen.
Page 173: Use Fingerprint Security
Settings : Security : Lock and unlock phone Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings >...
Page 174 Settings : Security : Lock and unlock phone Why am I still asked for PIN/pattern? For maximum security, you still need to enter your pattern, PIN, or password: • Every time you power up your phone • When more than 72 hours have passed since you last unlocked the phone •...
Page 175: Unlock With Your Face
Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 176 Settings : Security : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then tap Redo face scan. Be sure you are in a well lit environment. Avoid low light, strong light, and backlit environments to ensure the face image is clear.
Page 177: Pin An App Screen
Settings : Security Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
Page 178: Privacy
Settings : Privacy Review or change permissions Review by feature The first time you use an app, and sometimes when you install or update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 179: Hide Your Pattern
Settings : Privacy Hide your pattern You can hide your PIN or pattern to prevent others from viewing it when you unlock your screen. To hide patterns (if you're using a pattern screen lock): Go to Settings > Security. Next to Screen lock, tap Turn Make pattern visible off...
Page 180: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 181 Settings : Location Check for updates to the Amap app. After updating the app, restart your phone. Clear the cache and data for the Amap app. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If location works correctly in safe mode, a 3rd party app is probably causing the issue.
Page 182: Add Or Remove Accounts
Settings : Accounts Add or remove accounts Add accounts You can connect to your accounts for email and social networking. Email or other app account Accounts are automatically added when you: • Set up corporate email • Set up personal email •...
Page 183: System
Settings : System : Languages & input Use multiple languages Change display language You selected the language for your phone during set up. To change it: Go to Settings > System > Languages & input > Languages. Touch & hold the language you want and drag it to the first position in the list. If you don’t see the language you want, tap to add it, then drag it to the first position.
Page 184: Open Apps Faster With Adaptive Performance
Settings : System Open apps faster with Adaptive performance With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster. To turn this feature on or off: Go to Settings >...
Page 185: Gestures
Settings : System : Gestures Open camera with Power button You can customize the Power button so that pressing it twice opens your camera. You can customize the Power button so that pressing it twice opens your camera. Go to Settings >...
Page 186: Choose What My Key Opens
Settings : System : Gestures Choose what My Key opens When you press My Key on the side of your phone, a selected app opens. To change which app My Key opens: Go to Settings > System > Gestures > Press My key. Select an app.
Page 187: Change System Navigation
Settings : System : Gestures Change System navigation You can choose how to move between apps and screens: Go to Settings > System > Gestures. Tap System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
Page 188: Swipe Fingerprint For Notifications
Settings : System : Gestures Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications quick settings when you swipe it. Set it up Go to Settings > System > Gestures. Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint...
Page 189: Turn Flashlight On And Off
Settings : System : Gestures Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 190: Twist Phone To Open Camera
Settings : System : Gestures Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Camera opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off.
Page 191: Adjust Screenshot Settings
Settings : System : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > System > Gestures. Do any of the following: • Turn Use Three finger screenshot on or off • To prevent the three finger gesture from working in certain apps, tap Settings >...
Page 192: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 193 Settings : System : Users and guests Guest Added user...
Page 194: Add, Modify, Remove Users
Settings : System : Users and guests Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 195: Add Or Delete Guest
Settings : System : Users and guests Add or delete guest Create a temporary guest profile for sharing your phone with someone. If you need a space for someone to use on a regular basis, where apps and data can be saved, add a user instead of a guest session.
Page 196: About Phone
Settings : About phone Record your IMEI number An IMEI (International Mobile Equipment Identity) number is a unique code that identifies your phone. Phones with two SIM have two IMEI numbers, one for each SIM. This allows the phone to be identified separately on each network that the SIMs connect to.
Page 197: Find Legal And Product Information
Settings : About phone Find legal and product information To view the electronic regulatory label for your phone, go to Settings > About phone > Regulatory labels. For safety, environmental, warranty, and other legal information, go to Settings > About phone > Legal information.
Page 198: Fix Issues
Fix issues : Hardware issues Phone is slow or unstable If a certain app is slow, try these app-specific troubleshooting steps. If your phone is slow when viewing online content, it could be an issue with your connection. If you're on Wi-Fi, use a different Wi-Fi network, switch to mobile data, or contact your Internet Service Provider.
Page 199: Phone Feels Warm Or Hot
If your phone gets hot, it will slow charging, reduce brightness, and limit other functions until it cools down, or automatically shut off if it gets too hot. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm •...
Page 200: Phone Won't Turn On
Fix issues : Hardware issues Phone won't turn on If your phone isn't starting, has a black or blank screen, or turns on but immediately turns off, try these steps to fix the issue. Press & hold the Power button for 5-7 seconds, or up to 30 seconds. This restarts (reboots) your phone.
Page 201: Phone Restarts Or Crashes
Fix issues : Hardware issues Phone restarts or crashes If your phone randomly reboots, restarts, or shuts down without restarting, try the following. Restart your phone: Hold down the Power button for about 30 seconds. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to the charger, restart again by holding down the Power button for 30 seconds.
Page 202: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Screen is frozen or won't respond Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app. If your screen lags or blurs motion between actions, raise your refresh rate.
Page 203: Screen Displays Wrong Colors
Fix issues : Hardware issues Screen displays wrong colors Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Learn more. Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings.
Page 204: Screen Brightness Automatically Too Dim Or Bright
Fix issues : Hardware issues Screen brightness automatically too dim or bright Adaptive brightness uses the ambient light sensor and machine learning to adjust your display brightness automatically. When you change the brightness slider, your phone learns your preferred levels for various lighting environments.
Page 205: Sd Card Issues
Fix issues : Hardware issues SD card issues Phone doesn't recognize new SD card If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if the issue is fixed. Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove...
Page 206 Fix issues : Hardware issues Use another device to check if the card is readable: Insert card into another device. If that device can read the card and files are present, back up files to your computer. Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader.
Page 207: Call And Sim Issues
Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • People can’t hear me • Can't hear calls •...
Page 208: Can't Make Calls
Fix issues : Call and SIM issues Can't make calls After each troubleshooting step, check to see if your issue is fixed. SIM card not recognized If you see in the status bar or a message that the SIM is not recognized: Turn your phone off and then on again.
Page 209 Fix issues : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Consistent busy signal Outbound calls If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through.
Page 210: Can't Answer Or Phone Doesn't Ring
Fix issues : Call and SIM issues Can't answer or phone doesn't ring After each troubleshooting step, check to see if your issue is fixed. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar.
Page 211 Fix issues : Call and SIM issues Calls go to voicemail Check your Do Not Disturb settings: Look for in your status bar. If you see it, then your phone is sending calls to voicemail so you’re not interrupted. To have your phone ring for incoming calls, open quick settings and touch turn off Do Not Disturb.
Page 212: Issues During Calls
Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
Page 213: Wired Headset
Fix issues : Call and SIM issues Turn your phone off and then on again. Press & hold the Power button, then tap Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.
Page 214: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 215: Battery Drains Too Fast
Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Page 216: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 217 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 218 Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 219: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Wi-Fi issues After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect: • Get the password from the Wi-Fi router and make sure you enter it correctly on your phone. •...
Page 220 Fix issues : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.
Page 221: Can't Transfer Files Or Connect Usb To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues Can't transfer files or connect USB to computer If you're having problems using a USB connection to connect your phone to your computer, try these troubleshooting steps. Check your USB connection • On your phone, check that your USB connection is set to File transfer mode. •...
Page 222: Account And Sign-In Issues
Fix issues : Account and sign-in issues Account sync issues If your account is having problems syncing, you may see a message or an icon. In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having sync issues, try the solutions below.
Page 223 Fix issues : Account and sign-in issues Clear cache and data for the Contacts app. If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch > Settings > Export. Then export to a VCF file and email the file to yourself. Clear the cache and data for the Contacts app.
Page 224: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 225 Fix issues : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.
Page 226: Camera Issues
Fix issues : App issues Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality. •...
Page 227 Fix issues : App issues If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and has a fast write speed.
Page 228: Maintenance Procedures
Fix issues : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > About phone > Android version. The number displayed is your phone's Android version.
Page 229: Reset Wi-Fi, Cellular Data, And Bluetooth
Fix issues : Maintenance procedures Reset Wi-Fi, cellular data, and Bluetooth Use this reset if: • Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone. • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
Page 230: Reset Phone
Fix issues : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Accounts • Media (music, photos, videos) • System settings and data •...
Page 231 Fix issues : Maintenance procedures Press the Power button to restart in Recovery mode. If you see an Android robot with an exclamation mark, press & hold the Power button and, while holding it down, press & release the Volume up button. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
Page 232: Get More Help
Fix issues : Maintenance procedures Get more help Issue Where to get help Billing or cellular network issues Contact your carrier. Learn to use an app Open the app and touch or > Help.
Page 233: Send Feedback To Motorola
To send feedback frequently, including a screenshot of the previous screen, open quick settings and touch Share feedback. (You can add this to quick settings.) To send feedback about a Motorola app, in the app, touch or or > Feedback.

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