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HP OmniBook 5 Maintenance And Service Manual
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HP OmniBook 5 Maintenance And Service Manual

HP OmniBook 5 Maintenance And Service Manual

16 inch laptop pc
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Maintenance and Service Guide
HP OmniBook 5 16 inch Laptop PC
16-af1xxx, 16-ba1xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP OmniBook 5

  • Page 1 Maintenance and Service Guide HP OmniBook 5 16 inch Laptop PC 16-af1xxx, 16-ba1xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    Corporation or its subsidiaries in the to be bound by the terms of the HP End Not all features are available in all U.S. and/or other countries. Microsoft and User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right side ................................................5 Left side................................................6 360 modes................................................7 Display .................................................. 8 Low blue light mode (select products only)..............................8 Wake-on-voice (select products only)................................. 8 Keyboard area...............................................10 Touchpad settings and components ................................10 Touchpad settings .......................................10...
  • Page 5 7 Backing up, restoring, and recovering....................................67 Backing up information and creating recovery media...........................68 Using Windows tools for backing up.................................68 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......68 Restoring and recovering your system..................................69 Creating a system restore ......................................69 Restoring and recovery methods ..................................69...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows..........................72 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........72 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....72 Downloading HP PC Hardware Diagnostics Windows.........................73 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........73 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........73...

  • Page 7: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP OmniBook5 16 inch Laptop PC 16-af1xxx, 16-ba1xxx 16-af100, 16-ba100 Processors Intel® Core™ 7 150U (10 cores, 12 MB L3 cache, 15 W) Intel Core 5 120U (10 cores, 12 MB L3 cache, 15 W)
  • Page 8 HP Audio Boost ● XiaoWei Support for HP True Vision full high-definition (FHD) Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, wide dynamic range (WDR)/temporal noise reduction (TNR), 80° narrow field-of-view (NFOV), 1080p by 30 frames per second (FPS) Support for HP True Vision full high-definition (FHD) Camera - indicator LED, infrared LED, USB2.0, HD BSI...
  • Page 9 Display Port 1.4a out up to 4K (60 Hz) out through dongle – HDMI 2.1 out up to 4K (60 Hz) with HDCP 2.2 through dongle – HP Sleep and Charge Keyboard/pointing Keyboard: Island-style notebook PC keyboard with touchpad in glacier silver finish with soft gray keys devices...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home for Developed Market (ML) Windows 11 Home for Developed Market (ML) Windows 11 Home for Emerging Market (EM/SL) Windows 11 Home for China Market Windows 11 Home for India Market Windows 11 Home for Indonesia Market Windows 11 Home for APAC Market Windows 11 Home for Africa PPP Market...

  • Page 11: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer: To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 12: Left Side

    Description USB Type-C power connectors and 10 Gbps Connect an AC adapter that has a USB Type-C connector, ports with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort output (2) computer battery.

  • Page 13: 360 Modes

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Wake-on-voice (select products only) Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
  • Page 15 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Wake-on-voice (select products only)

  • Page 16: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Special Keys

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 19 Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 20: Bottom

    Table 2-6 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 21: Labels

    Table 2-7 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 22 Table 2-8 Service label components Component Serial number Product ID HP product name and model number Table 2-9 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Table 2-10 Service label components Component...
  • Page 23 Table 2-10 Service label components (continued) Component Product ID Serial number Warranty period ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 24: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display assembly spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover and keyboard Glacier silver finish with soft gray keys (includes keyboard cable) P34239-xxx Darker sky blue opaque finish with darker meteor silver opaque keys (includes backlight cable...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (3a) Touchpad NOTE: The touchpad spare part kit does not include the touchpad bracket or the touchpad cable. The touchpad bracket is not available as a spare part. The touchpad cable is available using spare part number N94794-001.

  • Page 27: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (7a) Connector board (includes connector) N94772-001 NOTE: The connector board spare part kit does not include the connector board cable. The connector cable is available using spare part number N94774-001. (7b) Connector board cable N94774-001...
  • Page 28 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes display hinge cap) Glacier silver finish for use on computer models equipped with an infrared webcam P33598-001 Glacier silver finish for use on computer models not equipped with an infrared webcam P33624-001 Sky blue finish for use on computer models equipped with an infrared webcam N94784-001...

  • Page 29: Miscellaneous Parts

    65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.6 ft]) L67440-001 Miscellaneous Kit (includes connector board connector retainer, SSD thermal pad, and WLAN N94803-001 antenna cable retainer) Mouse HP 240 Bluetooth black mouse M61216-001 HP Z3700 dual silver wireless mouse N33387-001 Miscellaneous parts...
  • Page 30 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) + AC adapter bundle for use in Thailand M85418-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker, HF) M79264-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker, HF) M79266-001...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Magnetic Phillips P1 screwdriver ● Nonconductive, nonmarking pry tool ●...

  • Page 32: Service Considerations

    Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly and all accompanying screws away from the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts.

  • Page 33: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 34: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components: ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 35: Recommended Materials And Equipment

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 36: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 38: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 39 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 40 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. NOTE: HP Support YouTube Channel (in English) has videos that provide step-by-step removal and replacement instructions for many common parts and models.

  • Page 42: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 43: Battery

    Remove the two Phillips M2.0 × 4.9 screws (1) and two Phillips M2.0 × 8.4 screws (2) that secure the bottom cover to the computer. Attach a suction cup (1) to the bottom cover in the location shown in the following illustration. Use the suction cup to separate the front edge of the bottom cover (2) from the computer, and then swing the rear edge of the bottom cover (3) up and forward and remove the bottom cover.
  • Page 44 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 45: Speakers

    Disconnect the battery cable (1) from the system board. Remove the six Phillips M2.0 × 3.3 screws (2) that secure the battery to the computer. Remove the battery (3) from the computer. To install the battery, reverse the removal procedures. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on.

  • Page 46: Solid-State Drive

    Table 5-3 Speaker description and part number Description Spare part number Speakers (includes left and right speakers, cables, and four rubber isolators) N94802-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36).
  • Page 47 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover (see Bottom cover on page 36). Disconnect the battery cable from the computer (see Battery on page 37).

  • Page 48: Wlan Module

    in the Miscellaneous Kit, spare part number N94803-001. The following illustration shows the replacement thermal material locations. To replace the SSD, reverse the removal procedures. NOTE: The SSD is designed with a notch to prevent incorrect insertion. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description...
  • Page 49 Remove the WLAN module plate (1) that secures the WLAN antenna cables to the WLAN module. NOTE: The WLAN module plate is available in the Miscellaneous Kit, spare part number N94803-001. Carefully disconnect the two WLAN antenna cables (2) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas.

  • Page 50: Connector Board Cable

    To replace the WLAN module, reverse the removal procedures. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Connector board cable To remove the connector board cable, use this procedure and illustration. Table 5-6 Connector board cable description and part number Description Spare part number Connector board cable...

  • Page 51: Connector Board

    Connector board To remove the connector board, use this procedure and illustration. Table 5-7 Connector board description and part number Description Spare part number Connector board (includes USB port and audio jack) N94772-001 NOTE: The connector board spare part kit does not include the connector cable. The connector cable is available using spare part number N94774-001.

  • Page 52: Display Assembly

    Table 5-8 Fans descriptions and part number Description Spare part number Left and right fans (for use only on computer models equipped with a graphics subsystem with N94800-001 discrete memory, includes two fan cables) Left fan (for use only on computer models equipped with a graphics subsystem with UMA memory, N94801-001 includes one fan cable) Before removing the fans, follow these steps:...
  • Page 53 Prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover (see Bottom cover on page 36). Disconnect the battery cable from the computer (see Battery on page 37). Remove the display assembly: Remove the WLAN module plate (1) that secures the WLAN antenna cables to the WLAN module. NOTE: The WLAN module plate is available in the Miscellaneous Kit, spare part number N94803-001.
  • Page 54 Disconnect the display panel cable (3) from the system board. Remove the six Phillips M2.5 × 5.6 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the top cover and keyboard until it rests at a 90-degree angle.
  • Page 55 Separate the top cover and keyboard (3) from the display assembly. To remove the display bezel and access the display assembly internal components: NOTE: To avoid damaging the display panel, do not use a tool to release the inside edges of the display bezel.
  • Page 56 To remove the display panel: Remove the display bezel. Locate the display panel assembly retention tape (1) in the lower corners of the display assembly. Use a pair of tweezers to grasp the tape (2). Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 57 Carefully pull the tape up (3) as far as it will stretch. When replacing the display panel assembly retention tape (1), align the holes (2) in the tape with the alignment holes (3) on the display back cover. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display back cover.
  • Page 58 Release the retention bar (3) that secures the display panel cable to the display panel. Disconnect the display panel cable (4) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ●...
  • Page 59 To remove the display panel cable, webcam/microphone module, and webcam/microphone module cable: Remove the display bezel. Remove the display panel. Release the display panel cable from the retention clips (1) and routing channels that are built into the bottom edge of the display back cover. Detach the webcam/microphone module cable (2) from the display back cover.
  • Page 60 computer models not equipped with a touchscreen display panel). The display panel cable spare part kit includes the webcam/microphone module cable. The webcam/microphone module is available using spare part numbers N94789-001 (for use on computer models equipped with an infrared webcam) and N94788-001 (for use on computer models not equipped with an infrared webcam).

  • Page 61: Touchpad Cable

    To reassemble and replace the display assembly, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. Table 5-9 Touchpad description and part number Description Spare part number Touchpad cable (includes double-sided adhesive) N94794-001 Before removing the touchpad cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 62: Touchpad

    Touchpad To remove the touchpad, use this procedure and illustration. Table 5-10 Touchpad descriptions and part numbers Description Spare part number In glacier silver finish P33602-001 In sky blue finish N94793-001 NOTE: The touchpad spare part kit does not include the touchpad bracket or the touchpad cable. The touchpad bracket is not available as a spare part.

  • Page 63: System Board

    Remove the touchpad (4) from the computer. To replace the touchpad and bracket, reverse the removal procedures. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number All system board spare part kits include an integrated processor, a UMA graphics subsystem memory, and replacement thermal material.
  • Page 64 Table 5-11 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core Ultra5 125U processor (10 cores, 12 MB L3 cache, 15 W), 8 GB of system N94762-001 memory, an Intel graphics controller with UMA graphics subsystem memory, and a non-Windows operating system Equipped with an Intel Core 150U processor (10 cores, 12 MB L3 cache, 15 W), 32 GB of system N94767-601...
  • Page 65 ● Heat sink (see Heat sink on page 60). Remove the system board: Remove the WLAN module plate (1) that secures the WLAN antenna cables to the WLAN module. NOTE: The WLAN module plate is available in the Miscellaneous Kit, spare part number N94803-001.

  • Page 66: Heat Sink

    Lift the right side of the system board (3) until it rests at an angle. Remove the system board (4) by sliding it up and to the right at an angle. When removing the system board, be sure that the I/O bracket (5) is not misplaced. The I/O bracket is is not available as a spare part.
  • Page 67 In the order indicated on the heat sink, remove the four Phillips M2.0 × 3.3 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 68: Top Cover And Keyboard

    Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 69 Table 5-13 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover and keyboard in glacier silver finish with soft gray keys (includes keyboard cable) P34239-xxx Top cover and keyboard in darker sky blue opaque finish with darker meteor silver opaque keys P34241-xxx (includes keyboard cable) Table 5-14...

  • Page 70: Using Setup Utility (Bios)

    Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 71: Updating Setup Utility (Bios)

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 72: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 73: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 74: Backing Up Information And Creating Recovery Media

    If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ■...

  • Page 75: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 76: Changing The Computer Boot Order

    Restoring and recovery methods on page 69 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 77: Using Hp Pc Hardware Diagnostics

    Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.

  • Page 78: Using Hp Pc Hardware Diagnostics Windows (Select Products Only)

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 79: Downloading Hp Pc Hardware Diagnostics Windows

    To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.

  • Page 80: Installing Hp Pc Hardware Diagnostics Windows

    Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

  • Page 81: Using Hp Pc Hardware Diagnostics Uefi

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 82: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 83: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.

  • Page 84: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 85 Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 86: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 87: Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display.
  • Page 88 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms Access times, logical 0. 1 ms 0. 1 ms 0. 1 ms Transfer rate Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps...

  • Page 89: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore...
  • Page 91 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 92: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 11 Recycling...

  • Page 93: Index

    32 (microphone) combo jack, spare part numbers 52 disinfecting 31 identifying 7 Display Panel and Touch Control HP Easy Clean 30 audio, product description 2 Board Adhesive Kit, spare part removing dirt and debris 30 number 22 components...
  • Page 94 USB 6, 7 graphics, product description 1 keyboard, product description 3 USB Type-C power connector grounding methods 25, 27, 28 keypad, integrated numeric 14 and port with HP Sleep and guidelines keys Charge and DisplayPort packaging 25, 32 action 13...
  • Page 95 81 spare part country codes 62 USB port, identifying 6, 7 speakers 15 USB Type-C power connector and illustrated 21 port with HP Sleep and Charge removal 39 and DisplayPort output, spare part number 21, 39 identifying 6 special keys...

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