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Samsung UN50HU8550FXZA Troubleshooting Manual
Samsung UN50HU8550FXZA Troubleshooting Manual

Samsung UN50HU8550FXZA Troubleshooting Manual

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Support Information
HELP: (888)751-4086 (Tech Support)
GSPN
http://gspn3.samsungcsportal.com/
http://my.plus1solutions.net/clientPortals/samsung
HOT TIPS
&
d
d
FIRMWARE
The version is
2190.3_1053.1 3. This
firmware update will:
improve the following:
- Improved usability
- Improved stability
- Improved usability of
input devices
NOTE: Check both
GSPN &
Samsung.com for
latest firmware
D
Z
Service Bulletins/Tips
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Summary of Contents for Samsung UN50HU8550FXZA

  • Page 1 - Improved usability - Improved stability >> ^DW^ - Improved usability of >> input devices http://my.plus1solutions.net/clientPortals/samsung >> t & D >> & NOTE: Check both HOT TIPS >> /Z ^^z GSPN & >> Samsung.com for >> latest firmware >> & E...
  • Page 2 o|_\\WG~™•ŽGkˆŽ™ˆ” o|_\\WG~™•ŽGkˆŽ™ˆ” o|_\\WG~™•ŽGkˆŽ™ˆ” o|_\\WG~™•ŽGkˆŽ™ˆ” Jog Function Control Check  s < s  < s  Check Jog Shuttle STBY Voltages (All at 3.3V < s  except LED) < s  Check Jog Shuttle 5 SW Operation (Key1 & <...
  • Page 3 LEFT RIGHT LEDs CNL802A CNL802A CNL802B Info Info WtD /D WtD /D WtD /D WtD /D WtD /D WtD /D WtD /D WtD /D K > >h K K&& K KE K&& s DW s DW s DW W^ KE K&& Power On Sequence/Test  s W^ KE K&&...
  • Page 4 CNL802B CNL802A > > > > > > LEFT LEDs RIGHT LEDs > > > > CNL802A CNL802B > > > > > > LEFT LEDs RIGHT LEDs CM803 16 Edge Lit strings of LEDS for the UN55HU8550 The 8 sets of Left LEDs are connected in series with the 8 sets of Right LEDS.
  • Page 5 CNL802B CNL802A > > > > > > LEFT LEDs RIGHT LEDs > > CNL802A CNL802B > > > > > > LEFT LEDs RIGHT LEDs > > 1Vdc 57Vdc 114Vdc 1Vdc 57Vdc 114Vdc 1Vdc 57Vdc 114Vdc CM803 1Vdc 57Vdc 114Vdc 1Vdc 57Vdc...
  • Page 6 sh€v|{ aG aG aG aGo|_\\WGtˆ•G o|_\\WGtˆ•G‰–ˆ™‹ ‰–ˆ™‹ o|_\\WGtˆ•G o|_\\WGtˆ•G ‰–ˆ™‹ ‰–ˆ™‹...
  • Page 7 Main board Pin Map...
  • Page 8 hE ,h &y & 2014 LED Video Signal Path Troubleshooting Checking Test Patterns Enter Factory Mode > SVC > Test d KE  Pattern Verify “Pattern Select” Verify “FRC Pre Test Pattern” Verify “FRC Post Test Pattern” LVDS &Z WZ &Z WK^d d KE Verify “SoC TCON Test Pattern”...
  • Page 9 Customer Picture Test: MAIN / T-CON / PANEL Test Patterns to check T-Con or Panel Defects Main Board Pre-T-Con Post T-Con Test Result Problem Signal GOOD GOOD GOOD Source Main GOOD GOOD Board or LVDS T-Con GOOD Board T-Con or Panel Enter Picture Test Verify...
  • Page 10 HU8550 T-CON Board :No Status LEDS T-CON Board :One LVDS Cables On this model series from Main Board T-CON TEST Test for 13VDC at both sides of the Fuse on the TCON Board. If no 13VDC on either side of the fuse, check d from the LVDS Cables &...
  • Page 11 Micom SW Version Sub Micom SW Version BT Version E-Manual Version Camera Version Blaster Version TESTING Verify SW Versions Verify Wired MAC Enter Factory Mode Verify Wireless MAC Verify CO, NFO, etc. Factory Remote Status are “O” (OK) Power TV ON Wired MAC (Status) Info/Factory Wireless MAC (Wi-Fi Module)
  • Page 12 ENTER: Factory mode -> SVC -> Info -> ER Count Check Important • WD Count (hardware errors) • AR Count (Apps & software errors) • Wi-Fi ER Count and additional Wi-Fi Counts. Fan Error Count • BT Error Count and (see related bulletin) additional BT Counts.
  • Page 13 w™ŒššGyŒ›œ™•GOtŒ•œP w™ŒššGyŒ›œ™•GOtŒ•œP w™ŒššGyŒ›œ™•GOtŒ•œP w™ŒššGyŒ›œ™•GOtŒ•œP XU XU XU XU \U \U \U \U yŒ”–ŒGhssG yŒ”–ŒGhssG yŒ”–ŒGhssG yŒ”–ŒGhssGoktp oktp oktp oktp Š–••ŒŠ›–•š Š–••ŒŠ›–•š Š–••ŒŠ›–•š Š–••ŒŠ›–•š zŒ“ŒŠ›G zŒ“ŒŠ›G zŒ“ŒŠ›G zŒ“ŒŠ›GlkpkG~™›ŒGhssG lkpkG~™›ŒGhssG lkpkG~™›ŒGhssG lkpkG~™›ŒGhssGMGl•›Œ™G MGl•›Œ™G MGl•›Œ™G MGl•›Œ™G mˆŠ›–™ Gt–‹ŒG mˆŠ›–™ Gt–‹ŒG mˆŠ›–™ Gt–‹ŒG mˆŠ›–™ Gt–‹ŒG j–•›™–“G j–•›™–“G j–•›™–“G j–•›™–“G G G G Glkpk lkpk...
  • Page 14 & t & & & & Access the “Contact Samsung” Menu s t Wired Mac Address (Hex Code 0 thru 9 & t & A thru F). If missing or incorrect suspect a defective Main Board. t & D...
  • Page 15 • & Dh^d ^h:d Info + Factory ds ' Model Type SW Model Local Set Tuner UN50HU8550FXZA 50D1UU8EH UHU8500 S_TC /Z Z > E 7 \ S H 7 \ S H 7 \ S H 7 \ S H   $  8 8  ( + >...