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Reece Henden Essential Series Installation & Owner's Manual

Inverter heat pump
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Essential Inverter Heat Pump
Installation
& Owners Manual
CAUTIONS AND WARNINGS
WARNING: Electrical installation
must be carried out by a licenced
electrician in accordance with the
wiring rules and local regulations.
-50dBm
IMPORTANT
Please read carefully
Please read carefully
Keep the Henden Inverter Heat Pump away
from any potental fire source.
The Henden Inverter Heat Pump must be
placed in a well ventilated area.
Repair must be carried out by manufacturer
approved service personnel.
Date Issued: November 2024

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  • Page 1 Essential Inverter Heat Pump Installation & Owners Manual -50dBm IMPORTANT Please read carefully Please read carefully CAUTIONS AND WARNINGS Keep the Henden Inverter Heat Pump away from any potental fire source. WARNING: Electrical installation must be carried out by a licenced The Henden Inverter Heat Pump must be placed in a well ventilated area.

  • Page 2: Table Of Contents

    Table of contents 1. Specifications 2. Dimensions 3. General information 4. Installation and connection 5. Operation 6. Wi-Fi/App connectivity 7. Troubleshooting 8. Appendix 9. Warranty...
  • Page 3 WARNINGS 1. Key safe operating information for users Important information for user This document contains important information about the safe use and efficient operation of your Henden Essential heat pump pool heater. Please read the information carefully before operating the heater. The information related to install and maintenance of the heat pump is intended primarily for installers, but users may find the information useful.
  • Page 4 Do not modify or damage this heat pump in anyway. If the heat pump is damaged, contact your local Reece branch. This heat pump is intended only for heating and cooling of pool water that is maintained to appropriate water chemistry.
  • Page 5 Installation This heat pump pool heater is a sealed system that is pre-charged with R32 • refrigerant. Installation of this heat pump does not require refrigerant charging or work on refrigerant carrying components. This heat pump is suitable for outdoor installation only. It must not be located in a •...
  • Page 6 Reece Branch. Do not attempt to repair the heat pump. Please switch off the power to the heat pump at the isolating switch during a lightning •...

  • Page 7: Specifications

    1. Specifications Henden Henden Henden Henden Henden Essential Essential Essential Essential Essential Model Inverter Heat Inverter Heat Inverter Heat Inverter Heat Inverter Heat Pump 9kW Pump 13kW Pump 17kW Pump 21kW Pump 24kW Advised pool volume (m 20-35 30-50 35-65 45-80 55-90 Working air temp (°C)

  • Page 8: Dimensions

    2. Dimensions Dimensions Heater Model 17kW 13kW 21kW 24kW Net Dimension L 872 × 872 × 962 × 962 × 961 × × W × H (mm) 349 × 349 × 349 × 349 × 420 × 654mm 654mm 654mm 754mm 758mm Net Weight (kg)
  • Page 9 3.2. Operating conditions and set temperature range ITEMS RANGE Operating range 0°C~43°C Ambient air temp. Heating 18°C~40°C Set temperature range Cooling 12°C~30°C Note: The Henden Essential Heat Pump will have ideal performance in the operation range: Air 15°C~25°C 3.3. Operating modes The Henden Essential Heat Pump has two modes - Smart and Silence.

  • Page 10: Installation And Connection

    4. Installation and connection 4.1. Minimum clearance requirements Install the Henden Essential Heat Pump in accordance with the minimum clearance requirements below. Front: 500mm Back: 300mm Sides: 300mm WARNING Never install the Henden Essential Heat Pump in a closed room with a limited air volume in which the air expelled from the unit will be reused, or close to an object that could block the air movement.
  • Page 11 b. Attach the supplied union tails to the inlet and outlet of the Henden Essential Heat Pump. Check to ensure the sealing surfaces are clean and free of dirt and debris. c. Reattach the union to the inlet and outlet of the Henden Essential Heat Pump, hand tighten to secure.
  • Page 12 Always keep the Henden Essential Heat Pump upright. If the unit has been tilted at • an angle, wait at least 24 hours before starting the heat pump. 4.3. Water pipe connections: Note: The inlet and outlet water connections on the Henden Essential Heat Pump must not take the weight of the water pipes.
  • Page 13 4.4.2 External Connectors Installation Depending on the type of pool heating and cooling requirements, the Henden Essential Inverter Heat Pump may be operated by external controller. There are 3 connectors on the side of the unit. These are for external control, RS485 and Pump Control.
  • Page 14 a) Wiring Ext. Control Cable to the connector After disassembling the connection point, pull the operation key outward. Remove the original wiring and connect the signal wire to the Pink and Blue Port. Once complete, push the operation key inward to lock the signal wire. （Outer diameter dimension of the signal wire ：5-9MM）...
  • Page 15 4.4.4. Wiring, protecting devices and cable specification WARNING! Electrical installation must only be carried out by a licensed electrician. Electrical Installations must be in accordance with the Wiring Rules and local regulations. Install a dedicated permanent wiring from the switchboard to the heat pump in accordance with the Wiring Rules.
  • Page 16 4.5. Commissioning Before operating the heat pump Check installation of the heat pump including condensate drain. Check the inlet and the outlet pipe connections are correct. Check installation of the pool system, including the water pump, water treatment system, filtration system and controller. Check the electric supply wiring, earth continuity and equipotential bonding, where required, are completed by a licensed person for the heat pump and other equipment for the pool system.
  • Page 17 4.6. Maintenance and winterizing 4.6.1. Maintenance Isolate the power supply before commencing any maintenance work. Do not touch the electronic components until the LED indication lights on PC Board turn off. Any maintenance work involving removal of panels and covers must only be carried out by a qualified person.

  • Page 18: Operation

    4.6.2. Winterising If you live in a climate where your temperature is low enough to freeze the pool, it is important to winterize your Henden Essential Heat Pump when not in use. Failure to follow these steps could result in water freezing inside the unit, and causing potential damage. Heat pump failure due to water freezing may not be covered under warranty.
  • Page 19 5.2. Operation instructions Symbol Designation Function 1. Power On/Off ON/OFF 2. Wifi setting 1. Press and hold for 3 seconds to unlock/lock screen 2. After screen is unlocked, press to select mode: Lock/Unlock Auto - set temperature 12-40°C • Heating - set temperature 18-40°C •...
  • Page 20 Smart/Silence mode Auto Heating Cooling Compressor capacity percentage Wifi connection Water inlet Water outlet Power On: a. Press for 3 seconds to unlock the screen. b. Press to turn on the heat pump. Adjust Set Temperature: a. Ensure screen is unlocked. b.
  • Page 21 Smart/Silence mode selection: a. Smart mode is set as the default and will be active when heat pump is first turned on, and screen shows Smart mode will operate up to 100% of the compressor capacity. b. Press to enter Silence mode, and screen shows Silence mode will limit the compressor capacity to 80% and operate at reduced sound level.

  • Page 22: Wi-Fi/App Connectivity

    6. Wi-fi/App connectivity 6.1. Download the *Henden Heat Pump* App Android Mobile please download from iPhone please download from Google play 6.2. Account registration Registration by Cell phone number/Email 6.3. Create family Set a name for the family and choose the room of the device. Note: There are three methods of device binding, auto discovery (Bluetooth), EZ Mode (easy-connect) and AP mode.
  • Page 23 6.3.1 Auto Discovery (Bluetooth) a. Make sure the Bluetooth function is enabled on your phone b. Press for 3 seconds after the screen unlock, will be flashing rapidly to enter Wi-Fi binding status. c. Click "Add Device", wait for the app to search for the device and then click "add", then follow the instructions below to finish the device binding.
  • Page 24 More share device Heating capacity percentage Indicate the working status The current swimming pool water temp Switching °C/°F Setting temp Temp adjustment slider Smart/Silence Selection Cloud Timer Heating/Cooling/Auto Selection ON/OFF...
  • Page 25 6.5. Share devices with your family members 1. Get your family member to download the app. 2. In your master app, click the pencil in the top right hand of the home screen. 3. Select the option ‘Create Group’. Select ‘Add Device’...
  • Page 26 6.7. Parameter list Content Adjust range Step length 0: Continuous 1: Water temp control Water Pump Running Way 2: Time/water temp control Time Setting (Only available when the 120 min 5 min water pump running way is set to "2") Compressor Continuously Running Time between 90 min...

  • Page 27: Troubleshooting

    Exhaust temp. °CI °F °CI °F Outer coil pipe temp. (Evaporator) °CI °F Gas return temp. °CI °F Inner coil pipe temp. (Titanium heat exchanger) Cooling plate temp. °CI °F Electronic expansion valve opening DC fan speed (r/min) 7. Troubleshooting 7.1.
  • Page 28 7.2. Issues which do not result in error code Failure Reason Solution No power Wait until the power recovers Power switch is off Switch on the power Henden Essential Heat Pump doesn't Fuse burned Call Theralux distributor or call aftersales The breaker is off Check and turn on the breaker Remove the obstacles...

  • Page 29: Appendix

    Cooling (Titanium heat exchanger) coil pipe temp sensor Ambient temp sensor failure Cooling plate sensor failure Current sensor failure Restart memory failure Compressor drive module failure PFC module failure Compressor start failure Compressor running failure Inverter board over current protection Inverter board overheat protection Current protection Cooling plate overheat protection...
  • Page 30 B. Heat Pump 13-17kW Wiring Diagram C. Heat Pump 21kW Wiring Diagram...
  • Page 31 D. Heat Pump 24kW Wiring Diagram...

  • Page 32: Warranty

    9. Warranty Henden Essential Heat Pump Reece Australia Product Quality Guarantee You have purchased a quality product from Reece Australia Pty Ltd ABN 84 004 097 090 ("Reece Australia"). Warranty Terms & Conditions These Warranty Terms and Conditions ("Warranty") constitute your agreement with Reece Australia and will apply to your service order.
  • Page 33 Warranty applies will be carried out by a Service Agent. Where the Service Agent is unable to identify any fault in the product, Reece Australia may require the consumer to provide proof that the product is defective.
  • Page 34 In order to claim the Warranty, you must cease using the product when a fault arises, contact the Reece Australia branch where the product was purchased to report the issue and follow Reece Australia's directions regarding what to do next. The relevant Reece Australia branch details can be found on your purchase invoice.
  • Page 35 (whether implied or otherwise) are hereby excluded to the maximum extent permitted by law. To the fullest extent permitted by law, Reece excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or...

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