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HP Engage One Pro 15.6 G2 AiO System Maintenance And Service Manual
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HP Engage One Pro 15.6 G2 AiO System Maintenance And Service Manual

HP Engage One Pro 15.6 G2 AiO System Maintenance And Service Manual

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Maintenance and Service Guide
HP Engage One Pro 15.6 G2 AiO System
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Engage One Pro 15.6 G2 AiO System

  • Page 1 Maintenance and Service Guide HP Engage One Pro 15.6 G2 AiO System SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Intel, Celeron, Core, and User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    General cleaning safety precautions ................................21 Removing dirt and debris from your computer............................22 Cleaning your computer with a disinfectant............................... 22 Enabling HP Easy Clean (select products only) ............................23 Cleaning the computer case....................................24 Cleaning the keyboard.........................................24 Cleaning the monitor ........................................24...
  • Page 5 Service considerations......................................... 25 Tools and software requirements..................................25 Screws..............................................25 Cables and connectors......................................25 Lithium coin cell battery......................................26 4 Removal and replacement procedures....................................27 Preparation for disassembly......................................27 Stability base ..............................................27 Removing the stand cover........................................28 Hubs..................................................29 Column hub............................................29 Advanced Fanless Hub ......................................30 VESA hub ...............................................
  • Page 6 Insufficient memory error during operation..............................76 Five red blinks then five beeps....................................76 Solving software problems........................................77 Computer will not start up and the HP logo does not appear......................77 “Illegal Operation has Occurred” error message is displayed.......................77 6 Computer Setup (F10) Utility ........................................78 Using Computer Setup (F10) Utilities ....................................78...
  • Page 7 9 Statement of memory volatility......................................105 Current BIOS steps ..........................................105 Nonvolatile memory usage .......................................107 Questions and answers ........................................108 Using HP Sure Start (select products only)................................109 10 Power cord set requirements ......................................110 General requirements ...........................................110 Japanese power cord requirements..................................110 Country-specific requirements ......................................110 11 Specifications ..............................................

  • Page 8: Computer Features

    Computer features This chapter provides you with an overview of your computer's features. IMPORTANT: Your keyboard might include a Copilot key. Copilot in Windows (select products only) requires Windows® 11. Some features require a neural processing unit (NPU). The timing of feature delivery and availability varies by market and device.
  • Page 9 – Fanless hub – Column hub – VESA hub ● Major HP peripherals: – Magnetic strip reader (MSR) integrated into the head unit as ordered) (on portrait and landscape orientation – Indicator light – LCD customer-facing display (CFD) Chapter 1 Computer features...

  • Page 10: Integrated Features

    – 2D barcode scanner – Biometric fingerprint reader – NFC authentication Integrated features To identify the computer features, use this illustration and table. NOTE: Your computer might look slightly different from the illustration in this section. NOTE: You can configure the head unit in either landscape or portrait orientation. Features might vary depending on the model.

  • Page 11: Fanless Hub Components

    RJ-11 (cash drawer) jack USB Type-C port with power delivery (upstream) IMPORTANT: Use the fanless hub only with a HP-provided USB cable that is rated at 140 W. VESA hub components To identify the VESA hub features, use this illustration and table.

  • Page 12: Column Hub Components

    Table 1-3 Identifying the VESA hub features Features RJ-45 (network) jack Powered USB 12 V port Power connector USB Type-C power delivery port (27 W) with Alternate Mode (downstream) Powered USB 24 V port USB ports (3) Column hub components To identify the column hub features, use this illustration and table.

  • Page 13: Locating The Engage One Pro Power Button

    Locating the Engage One Pro power button The computer power button is located on the bottom-left edge of the bezel. Chapter 1 Computer features...

  • Page 14: Locating The Fanless Hub Power Button

    Locating the fanless hub power button The power button is located on the underside of the hub. The head unit controls the fanless hub. When the head unit is turned off, the hub is turned off and power is not available from the hub ports. The exception is the hub USB port that connects to the head unit. That port remains powered so that it can continue to communicate with the head unit and allow the hub to turn back on when the head unit is turned on.

  • Page 15: Adjusting The Head Unit On An Advanced Stand

    Adjusting the head unit on an Advanced stand You can tilt and adjust the height of the computer head mounted to an Advanced stand. Engage One Pro serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer.

  • Page 16: Installing A Security Cable On The Fanless Hub

    Installing a security cable on the fanless hub You can secure the hub to a fixed object with an optional, keyed, cable lock security cable extension and an optional security cable available from HP. NOTE: The security cable is sold separately as an aftermarket option kit only.
  • Page 17 Attach the security cable extension to the bottom of the column using the tamper-resistant screw (2) included with the security cable extension. Secure the other end of the security cable extension with a security cable (3). Chapter 1 Computer features...

  • Page 18: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 19 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Black, landscape orientation, without NFC P26259-001 Fans System P26256-001 Processor P26257-001 Camera assembly P27419-001 Heat sink P26258-001 Wireless antenna kit P26234-001 Microphone board P27421-001 Processor (includes replacement thermal material) Intel®...
  • Page 20 Black, landscape P26242-001 White, landscape P26245-001 Black, portrait P26248-001 White, portrait P26251-001 (19) Power button board P26263-001 (20) Value stand M29490-001 (21) HP Engage One Pro 10" Display (CFD) 10, VESA mount P25756-001 P25757-001 10t, VESA mount P25758-001 Computer major components...

  • Page 21: Miscellaneous Parts

    White, high torque P28169-001 Black, low torque P24835-001 White, low torque P24836-001 Stability base Black M29486-001 White M29488-001 HP Engage One Pro 6.6” Display (CFD) White M14363-001 Black M14362-001 Panel, 2 × 20, black N22373-001 Fanless Hub Surround, white M29307-001 Surround, black...
  • Page 22 Table 2-2 Miscellaneous parts and their descriptions Description Spare part number Antenna Kit, NFC module P26238-001 Antenna cover M10439-001 Cable, NFC module P26254-001 AC adapter 280 W M52952-001 230 W L76561-001 150 W L68323-001 Adapter USB-to-serial 778835-001 USB-C to-HDMI 2.0 935325-001 USB-C to-VGA 831751-001...
  • Page 23 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number RJ-45 network cable for use with CFD in Advanced Stand P25232-001 RJ-45 network cable extender N93616-001 Magnetic stripe reader cable M42477-001 Switch cable M42479-001 USB 3. 1 Gen 2 coil CM-CM, 20 V, 7 A, 0.25 m (0.75 ft) M29124-001 USB 3.
  • Page 24 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number Australia L22327-001 Brazil L30812-001 Denmark L22322-001 Denmark (halogen free) N17810-001 Europe L22321-001 Europe (halogen free) N17812-001 India L22624-001 Italy L30813-001 Israel L22323-001 Japan L22330-001 North America L22319-001 The People's Republic of China L21930-001 South Africa L22325-001...

  • Page 25: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 26: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 27: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 28: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 29: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 30: Enabling Hp Easy Clean (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 31: Cleaning The Computer Case

    Cleaning the computer case Follow all safety precautions before cleaning the computer case. To clean the computer case, follow these procedures: NOTE: You can also use these procedures to clean the tops of the keys, keyboard body, monitor body, or mouse body. ●...

  • Page 32: Cleaning The Mouse

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 33: Lithium Coin Cell Battery

    Do not dispose of batteries, battery packs, and accumulators with general household waste. To forward them to recycling centers or proper disposal, use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 3 Routine care, drive guidelines, and disassembly preparation...

  • Page 34: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. NOTE:...

  • Page 35: Removing The Stand Cover

    Table 4-1 Stability base descriptions and part numbers (continued) Description Spare part number White M29488-001 Before removing the stability base, follow these steps: ■ Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the stability base: On the bottom of the computer base, loosen the thumbscrew (1). Separate the base (2) from the stand.

  • Page 36: Hubs

    ■ Slide the cover (1) up, and then remove it (2) from the stand. To install the stand cover, reverse the removal procedures. Hubs You can choose from three different hubs. Column hub To remove the column hub, use these procedures. Before removing the column hub, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 37: Advanced Fanless Hub

    Disconnect the cable (2) from the hub. Loosen the four captive Phillips screws (1) that secure the hub to the stand. Slide the hub (2) out of the stand. To install the column hub, reverse the removal procedures. Advanced Fanless Hub To remove the Advanced Fanless Hub, use these procedures.

  • Page 38: Vesa Hub

    Remove the hub (2) from the base. Remove the clip that secures the hub by pulling the two tabs (1) with green arrows toward the hub, and then pull the clip (2) up to remove it. Slide the hub (3) back, and then lift it out of the frame. To install the Advanced Fanless Hub, reverse the removal procedures.

  • Page 39: Removing The 10 Inch Customer-Facing Display (Cfd)

    Position the head unit facedown on a flat surface covered by protective sheet made of foam or a clean, dry cloth. Remove the VESA hub: Pull the cover straight up and off the VESA hub. Loosen the two captive Phillips screws (1), slide the hub back, and then pull it up and remove it from the head unit (2).
  • Page 40 Table 4-3 10 inch customer-facing display descriptions and part numbers (continued) Description Spare part number P25757-001 10t, VESA mount P25758-001 10tw P25759-001 Before removing the 10 inch customer-facing display, follow this step: ■ Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 41: Head Unit From Stand

    Loosen the two captive Phillips screws (2), and then lift the CFD (3) off the head unit. (Engage One Pro G2 Advanced Stand only) Remove the two display head stopper brackets from the stand by removing the Phillips screw (1) from each bracket, and then removing both brackets (2) from the stand.
  • Page 42 Table 4-4 Head unit and stand descriptions and part numbers Description Spare part number Stand Advanced stand, black, high torque P28168-001 Advanced stand, white, high torque P28169-001 Advanced stand, black, low torque P24835-001 Advanced stand, white, low torque P24836-001 Value stand M29490-001 Before removing the head unit from the stand, follow these steps: ■...

  • Page 43: Back Plate

    Disconnect the network cable (3) and the USB cable (4) from the head unit. Remove the two screws (1), and then separate the stand from the head unit (2). To install the head unit to the stand, reverse the removal procedures. Back plate To remove the back plate, use these procedures.

  • Page 44: Expansion Slot Cover

    Table 4-5 Back plate descriptions and part numbers (continued) Description Spare part number White, landscape P26245-001 Black, portrait P26248-001 White, portrait P26251-001 Before removing the back plate, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 45: Removing The 6.6 Inch Or 6.9 Inch Customer-Facing Display (Cfd)

    Remove an expansion slot cover: Remove the two Phillips screws (1) that secure the cover to the head unit. Slide the cover (2) out of the head unit. To install an expansion slot cover, reverse the removal procedure. Removing the 6.6 inch or 6.9 inch customer-facing display (CFD) To remove the customer-facing display, use this procedure and illustration.

  • Page 46: Barcode Scanner

    ■ Loosen the two captive Phillips screws (1), and then pull the CFD (2) out of the head unit. To install a customer-facing display, reverse the removal procedures. Barcode scanner To remove the barcode scanner, use these procedures. Table 4-7 Barcode scanner descriptions and part numbers Description Spare part number...

  • Page 47: Fingerprint Reader

    Select Save to Device. Before removing the barcode scanner, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the head unit from the stand (Head unit from stand on page 34). Remove the back plate from the head unit (Back plate on page 36).

  • Page 48: Magnetic Stripe Reader (Msr)

    Pull the fingerprint reader cover straight up and off the computer. Loosen the captive Phillips screw (1), and then remove the fingerprint reader (2) from the slot. Disconnect the fingerprint reader cable (3) from the fingerprint reader. To install the fingerprint reader, reverse the removal procedures. Magnetic stripe reader (MSR) To remove the magnetic stripe reader, use these procedures.
  • Page 49 Table 4-9 Magnetic stripe reader descriptions and part numbers Description Spare part number White P25234-001 Black P25233-001 Before removing the magnetic stripe reader, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the head unit from the stand (Head unit from stand on page 34).

  • Page 50: Solid-State Drive

    Loosen the two captive Phillips screws (2), and then remove the magnetic stripe reader (3) from the computer. To install the magnetic stripe reader, reverse the removal procedures. Solid-state drive To remove the solid-state drive (SSD), use these procedures. Table 4-10 SSD descriptions and part numbers Description Spare part number...
  • Page 51 Before removing the SSD, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the head unit from the stand (Head unit from stand on page 34). Remove the back plate from the head unit (Back plate on page 36).

  • Page 52: Internal System Cover

    When installing the SSD cover, be sure thermal pads are installed as shown in the following illustration. If installing as SSD into the SSD2 socket for the first time, remove the thermal pad liner from the SSD2 thermal pad (top thermal pad). Internal system cover To remove the internal system cover, use these procedures.

  • Page 53: Memory Modules (Sodimms)

    ■ Loosen the nine captive Phillips screws (1), and then remove the cover (2) from the head unit. To install the internal system cover, reverse the removal procedures. When you install the internal system cover, be sure thermal pads are installed on the SSD door as shown in the following illustration.
  • Page 54 Table 4-12 Memory module descriptions and part numbers Description Spare part number 32 GB N50075-002 32 GB (for use in the People's Republic of China [PRC]) N77400-002 16 GB N38627-002 16 GB (for use in PRC) N77399-002 8 GB N37792-002 8 GB (for use in PRC) N77398-002 The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.
  • Page 55 Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. The system automatically operates in single-channel mode, dual-channel mode, or flex mode, depending on how the SODIMMs are installed.

  • Page 56: Wlan Module

    Match the notch on the module with the tab on the memory socket. Slide the new module (1) into the socket at an approximate 30° angle, and then press the module (2) down so that the latches lock it in place.
  • Page 57 Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the head unit from the stand (Head unit from stand on page 34). Remove the back plate from the head unit (Back plate on page 36). Remove the internal system cover (Internal system cover on page 45).

  • Page 58: Power Button Board

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Power button board To remove the power button board, use these procedures.

  • Page 59: Microphone Board

    Lift the back of the board (3) upward, and then pull the board (4) into the computer to remove it. To install the power button board, reverse the removal procedure. Microphone board To remove the microphone board, use these procedures. Table 4-16 Microphone board description and part number Description...

  • Page 60: Camera

    Pull the board (2) off the inside of the computer to remove it. The board is secured with adhesive. To install the microphone board, reverse the removal procedure. Camera To remove the camera module, use these procedures. Table 4-17 Camera description and part number Description Spare part number Camera...

  • Page 61: Speakers

    Lift the camera (4) out of the computer. To install the camera module, reverse the removal procedure. When installing a new camera module, be sure to remove the thermal pad liner from the camera module. Speakers To remove the speakers, use these procedures. Table 4-18 Speakers description and part number Description...

  • Page 62: Fans

    Remove the speakers (3) from the computer. To install the speakers, reverse the removal procedures. Fans To remove the fans, use these procedures. Table 4-19 Fans descriptions and part numbers Description Spare part number System fan P26256-001 Processor fan P26257-001 Before removing the fans, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 63: Heat Sink Assembly

    Remove the fans (3) from the computer. To install the fans, reverse the removal procedure. Heat sink assembly To remove the heat sink, use these procedures. Table 4-20 Heat sink description and part number Description Spare part number Heat sink P26258-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly...

  • Page 64: Processor

    While holding the reinforced square part of the heat sink (2), lift the heat sink out of the computer. Each time the heat sink is removed, thoroughly clean and replace the gray thermal grease (1) and thermal pads (2) from the surface of the heat sink. NOTE: If you are replacing the heat sink, sure sure to remove the thermal pad protective film and grease protective cover from the new heat sink.
  • Page 65 Table 4-21 Processor descriptions and part numbers Description Spare part number Intel Core i7-14700T N92027-003 Intel Core i5-14500T N92024-003 Intel Core i3-14100T N92022-003 Intel Celeron G6900TE N56427-003 Before removing the processor, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).

  • Page 66: Battery

    ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.

  • Page 67: System Board

    HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 27).
  • Page 68 Prepare the computer for disassembly (Preparation for disassembly on page 27). Remove the head unit from the stand (Head unit from stand on page 34). Remove the back plate from the head unit (Back plate on page 36). Remove the internal system cover (Internal system cover on page 45).

  • Page 69: Display Panel

    Lift the system board out of the computer. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.
  • Page 70 Remove the fingerprint reader board (Fingerprint reader on page 40). Remove the internal system cover (Internal system cover on page 45). Remove the power button board (Power button board on page 51). Remove the camera module (Camera on page 53). Remove the display panel: Disconnect the main display cable from the system board connector (1).

  • Page 71: Antennas

    On the left and right sides (1) of the computer frame, lift the frame (2) off the panel. To install the display panel, reverse the removal procedure. Antennas To remove the antennas, use these procedures. Table 4-24 Wireless antennas description and part number Description Spare part number Wireless antennas...
  • Page 72 Lift the frame (3) up to access the antenna cables underneath, and then remove antennas and cables (4). To replace the antennas, reverse the removal procedures. Antennas...

  • Page 73: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 74: Helpful Hints

    ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD). IMPORTANT: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.

  • Page 75: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10. Turn on the computer Fast Boot, causing the F10 access screen to and continue to hold until the Computer Setup (F10) Utility is...

  • Page 76: Poor Performance

    Cause Solution System volume might be set low or muted. Check the front panel to see if an amber light indicates the system has been muted. Tap the touch-sensitive button to toggle the mute on and off. Check the Computer Setup settings to be sure that the internal system speaker is not muted.

  • Page 77: System Does Not Turn On And The Lights On The Front Of The Computer Are Not Blinking

    Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 78: Two Red Blinks Then Two Beeps

    Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).

  • Page 79: Keyboard Commands And Typing Are Not Recognized By The Computer

    Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer. Cause Solution Keyboard connector is not properly Shut down the computer, reconnect the keyboard, and then restart the connected. computer. Program in use has stopped responding Shut down your computer using the mouse, and then restart the to commands.

  • Page 80: A New Device Is Not Recognized As Part Of The System

    To open the Add Hardware Wizard, open a command prompt and type . WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock, hot surfaces, or both, be sure to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching.

  • Page 81: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 82: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 83: Out Of Memory Error

    Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 5 Troubleshooting without diagnostics...

  • Page 84: Solving Software Problems

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 85: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 86: Computer Setup: Main

    A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 87 Table 6-1 Computer Setup: Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Memory size ● Storage devices ● Processor type ●...
  • Page 88 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 89 Computer Setup: Main (continued) Option Description Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from a file located on the hard drive. ● Check [current selection] for BIOS Updates The string that appears here depends on the setting in BIOS Update Preferences.

  • Page 90: Computer Setup: Security

    Table 6-1 Computer Setup: Main (continued) Option Description System IDs Let you set the following values: ● Asset Tracking Number ● Ownership Tag Replicated Setup Back up current settings to USB device Saves system configuration to a formatted USB flash media device. Restore current settings from USB device Restores system configuration from a USB flash media device.
  • Page 91 Table 6-2 Computer Setup: Security (continued) Option Description Change BIOS Lets you change the BIOS administrator password. Administrator Password You must know the current password to be able to change it. (This selection is active only if a BIOS administrator password is set.) Create POST Power-On Lets you set and enable a power-on password.
  • Page 92 Manual recovery is intended only for situations when you want forensic analysis before HP SureStart recovery. When this policy is set to manual, HP SureStart will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 93 (any modification to HP firmware) while the operating system is running. ■ Log Event Only—HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 94 Table 6-2 Computer Setup: Security (continued) Option Description Utilities Intel Software Guard Extensions (SGX) Intel SGX is a set of processor code instructions from that allows user-level code to allocate private regions of memory, that unlike normal process memory is also protected from processes running at higher privilege levels.

  • Page 95: Computer Setup: Advanced

    Computer Setup: Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup: Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 96 If enabled, system firmware gets the recovery agent from the network. If disabled, system firmware gets the recovery agent from the local drive. Default is enabled. Recover after Boot Failure If enabled and no bootable UEFI operating system is found, system firmware launches HP Sure Recover. Default is disabled. Prompt before Boot Failure Recovery If enabled and no bootable UEFI operating system is found, the user is notified of the boot failure and asked to choose whether to start HP Sure Recover.
  • Page 97 Lets you disable or enable and select the number of seconds you have to hold down the power button for it to force the system to turn off. Default is 4 sec. USB Type-C Connector System Software Interface (UCSI) Default is enabled. HP Application Driver Default is enabled. Chapter 6 Computer Setup (F10) Utility...
  • Page 98 Table 6-3 Computer Setup: Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 99 Table 6-3 Computer Setup: Advanced (for advanced users) (continued) Option Heading Port Options Left USB ports Lets you disable the ports. Default is enabled. Right USB ports Lets you disable the ports. Default is enabled. Top USB ports Lets you disable the ports. Default is enabled. Bottom USB ports Lets you disable the ports.
  • Page 100 Execute On Next Boot ● ● Last Execution Result Execute Remote HP PC Hardware Diagnostics Immediate execution of Remote HP PC Hardware based on the configurations in Settings. Be sure to note that unsaved BIOS settings are lost. Computer Setup: Advanced...

  • Page 101: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 102 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (Computer Setup can also be might need to be replaced.
  • Page 103 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 104 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive is about to fail. (Some hard...
  • Page 105 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.

  • Page 106: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 800-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Be sure that none of the keys are pressed.
  • Page 107 During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ●...
  • Page 108 Table 7-3 Interpreting system validation diagnostic front panel LEDs and audible codes Category Major/minor code Description BIOS The main area (DXE) of BIOS has become corrupted and there is no recovery binary image available. The embedded controller policy requires the user to enter a key sequence.

  • Page 109: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 78 for information about backing up the BIOS settings.

  • Page 110: Clearing And Resetting The Cmos

    Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: Press while the “Press the ESC key for Startup Menu” message is displayed. Press to enter Computer Setup.
  • Page 111 Locate, press, and hold the CMOS button in for 5 seconds. NOTE: Make sure you have disconnected the AC power cord from the AC outlet. The CMOS button will not clear CMOS if the power cord is connected. Replace the access panel. Reconnect the external devices.

  • Page 112: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 113 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 114: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 115: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 116: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 118 Table 10-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 119: Specifications

    Specifications This section provides specifications for your computer. Table 11-1 Specifications Metric U.S. Dimensions (without stand) Height 26.4 mm 1.0 in Width (landscape) 397.6 mm 15.7 in Width (portrait) 397.6 mm 15.7 in Depth 241.0 mm 9.5 in Weight 3.37 kg 7.4 lbs Temperature range Operating...

  • Page 120: Index

    56 Advanced menu 88 Setup 88 helpful hints 67 Main menu 79 antennas HP Sure Start 105, 109 Security menu 83 removal 64 Hub optional features 5 Computer Setup Utility 78 audible codes 99 country power cord set...
  • Page 121 memory module solid-state drive illustrated 12 illustrated 12 removal and replacement installation 46 speakers Advanced Fanless Hub 30 microphone board illustrated 13 back plate 36 removal 52 removal and replacement 54 barcode scanner 39 miscellaneous parts 14 specifications column hub 29 mouse computer 112 expansion cover 37...