Troubleshooting - RETRO The Spectrum User Manual

CHAPTER 15

Troubleshooting

Additional support
Additional support and the answers to frequently asked questions can be
found on the official website at retrogames.biz/links/support/thespectrum.
Power indicator does not light
To turn on The Spectrum, press the power button once. If after a few seconds the power
indicator does not light and you see nothing on the TV, check that you are using a
suitable 5V/1A (5W) USB power adapter, and that the power adapter is working. Unplug
any controllers or USB sticks that you have attached to The Spectrum. Also check the
power cable and test by exchanging it for a known working cable.
Blank screen seen on the TV
If The Spectrum power indicator is lit but the TV shows no picture, check the HDMI
cable is correctly connected at both ends, and if necessary try a different cable that is
known to be working. Also it may be that The Spectrum is using a video output mode
that your TV does not support. See I have chosen a video output mode that is not
supported by my TV.
No sound heard from my DVI monitor
The Spectrum is not designed to be used with a DVI monitor nor is it supported when
done so. The Spectrum may appear to be compatible with DVI monitors through an
HDMI-to-DVI converter, but the DVI standard does not support audio, so even if you see
a picture you will hear no sound. It may be possible to use a converter that is capable
of feeding audio separately, but this is done at the user's own risk.
I have chosen a video mode that is not supported by my TV
If you have accidentally chosen an output mode in Television settings that your TV
cannot display, or are now using a TV that doesn't support that mode, you will have
to perform a factory reset to change the output mode. This can be done in two ways:
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