PPG Digi Match Troubleshooting Manual

Prior to contacting X-Rite support department for device problems, try the applicable solution(s)
described below.
If the condition persists, contact X-Rite following the official service RMA process.
https://www.xrite.com/service-support/services-offered/repair-certification/rma-request
Please make sure that you send us your White Calibration Tile and Camera Test Target with the
same Serial Number.
Problem
Cannot measure.
Device screen remains dark. Device is turned off.
Screen is instable (turns
on/off periodically) when
PPG Service Troubleshooting Guide for Digi Match
Cause
White Tile is dirty.
Device is in power
down mode.
Battery is very low.
Battery is defective.
Battery is defective.
Solution
Clean White Tile with a microfiber towel.
Make sure to have no fingerprints on the White Tile.
Turn device on by pressing the power on/off button.
The battery pack for your new device or in case of longer
storage time results in a low to medium charge state.
In this case, charge the battery before use (up to 4 hours for
full charge).
This icon at the top of the screen would indicate the battery
is fully charged.
Touch the screen or lift the device.
Please check the battery settings in your device and use the
default settings: Stand by time: 10 min. Power off: 30 min.
Charge the battery min. 1 hour. After max. 5 minutes the
screen will turn on.
This icon at the top of the screen would indicate the battery
is fully charged.
Charge the battery. If the screen does not turn on after max.
5 minutes check if the USB cable is correctly connected to
the computer or power supply. If it still does not work the
battery needs to be replaced.
Battery needs to be replaced.