Mercedes-Benz eCitan 2024 Owner's Manual
  1. Manuals
  2. Brands
  3. Mercedes-Benz Manuals
  4. Automobile
  5. eCitan 2024
  6. Owner's manual
Mercedes-Benz eCitan 2024 Owner's Manual

Mercedes-Benz eCitan 2024 Owner's Manual

Hide thumbs
1
2
3
4
5
Table Of Contents
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
Table of Contents

Advertisement

Quick Links

Download this manual
eCitan
Owner's Manual +
F420 0114 02

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the eCitan 2024 and is the answer not in the manual?

Questions and answers

Related Manuals for Mercedes-Benz eCitan 2024

Summary of Contents for Mercedes-Benz eCitan 2024

  • Page 1 eCitan Owner's Manual + F420 0114 02...

  • Page 2: Did You Know

    Digital on the Internet Discover the Operating Instructions in the multimedia sys‐ You can access the Operating Instructions on the tem under Settings. Begin with Quick Start and discover Mercedes-Benz homepage. useful tips. Digital as an app Vehicle document wallet in the vehicle...
  • Page 3 Front passenger airbag warning WARNING & Risk of injury or fatal injuries if the front passenger airbag is enabled If the front passenger airbag is enabled, a child on the front passenger seat may be struck by the front passenger airbag during an accident. NEVER use a rearward facing child restraint system on a seat protected by an ACTIVE AIRBAG in front of it, DEATH or SERIOUS INJURY to the CHILD can occur.
  • Page 4 Always keep these documents in the vehicle. Ensure that all documents are in the MERCEDES-BENZ KEEPS ADVANCING ITS VEHICLES CONSTANTLY AND vehicle or passed on when the vehicle is sold or loaned out. THEREFORE RESERVES THE RIGHT TO INTRODUCE CHANGES IN THE FOL‐...
  • Page 5 Please contact your authorised Mercedes-Benz dealer in order to receive a printed Owner's Manual for other vehicle models and vehicle model years. The online Owner's Manual represents the respective current version. Any deviations from your concrete vehicle many not be taken into account, as Mercedes-Benz constantly adapts its vehicles to the latest state of the art, and makes changes to the design and equipment.

  • Page 6: Table Of Contents

    This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Mercedes-Benz Support calls and Digital Symbols...
  • Page 7 eCitan - Owner's Manual Display messages and warning and indica‐ tor lamps Index F420 0114 02...

  • Page 8: Symbols

    eCitan - Owner's Manual Symbols Symbols This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. F420 0114 02...

  • Page 9: Environmental Note

    eCitan - Owner's Manual Symbols In these Operating Instructions, you will find the following symbols: Instructions (/  page) Further information on a topic WARNING & Messages on the display Display Danger due to not observing the warning notices Warning notices draw your attention to hazards that may endanger your Highest menu level to be selected in the multimedia/audio health or life, or the health or life of others.

  • Page 10: Quick Start And Tips

    eCitan - Owner's Manual Quick Start and Tips Quick Start and Tips This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Seats and outside mirrors Navigation destination entry Expert tips...

  • Page 11: Seats And Outside Mirrors

    eCitan - Owner's Manual Quick Start and Tips Seats and outside mirrors Seats and outside mirrors Adjusting the seats and the outside mirrors Driver's seat To adjust the seat fore-and-aft position: lift lever and slide the To adjust the outside mirror: before driving off, switch on the power seat into the desired position.

  • Page 12: Children In The Vehicle

    eCitan - Owner's Manual Quick Start and Tips Children in the vehicle Children in the vehicle Children in the vehicle Automatic front passenger airbag shutoff (/ page 151) Activating or deactivating the child safety lock for rear side windows Always observe these when children are in the vehicle (/ page 147) (/ page 174).

  • Page 13: Lights, Windscreen Wipers And Air Conditioning System

    eCitan - Owner's Manual Quick Start and Tips Lights, windscreen wipers and air conditioning system Lights, windscreen wipers and air conditioning system Operating lights, windscreen wipers and cli‐ NOTE mate control Battery discharging by operating the standing lights Do not have the standing lights switched on over a period of several hours.
  • Page 14 eCitan - Owner's Manual Quick Start and Tips Lights, windscreen wipers and air conditioning system î Single wipe/wiping with washer fluid 1 g Windscreen wipers off 2 Ä Intermittent wiping, normal 3 Å Intermittent wiping, frequent 4 ° Continuous wiping, slow 5 ¯...
  • Page 15 eCitan - Owner's Manual Quick Start and Tips Lights, windscreen wipers and air conditioning system TEMPMATIC w Setting the temperature ¬ Demists the windscreen Display _ Sets the air distribution K Sets the airflow ¿ Switches the A/C function on/off Î...
  • Page 16 eCitan - Owner's Manual Quick Start and Tips Lights, windscreen wipers and air conditioning system THERMOTRONIC Sets the temperature Display Sets the airflow Î Switches the windscreen heater on and off Vehicles with stationary heaters or booster heaters: & switches the stationary heater or booster heater on/off ¤...

  • Page 17: Radio

    eCitan - Owner's Manual Quick Start and Tips Radio Radio Operating Radio Select è. Enter a station name or frequency. To switch to radio: Select a station. Briefly press © in the multimedia system display. To store radio stations: Tap on Þ. Briefly press ©...

  • Page 18: Wi-Fi Hotspot

    The data volume of the vehicle or an already connected tethering device is used for the data connection. Data volume must be purchased for a fee via the Mercedes-Benz Portal. The use of the vehicle data tariff by external devices is not available in all countries.

  • Page 19: Connecting A Mobile Phone

    eCitan - Owner's Manual Quick Start and Tips Connecting a mobile phone Connecting a mobile phone Connecting a mobile phone ® Activating Bluetooth Make sure that the mobile phone Bluetooth ® is switched on. Tap on © the central display or media display. Select Settings.

  • Page 20: Mbux Voice Assistant

    eCitan - Owner's Manual Quick Start and Tips MBUX Voice Assistant MBUX Voice Assistant Operating the MBUX Voice Assistant YOU CAN USE THE MBUX VOICE ASSISTANT TO OPERATE THE FOLLOW‐ ING FUNCTIONS DEPENDING ON THE VEHICLE EQUIPMENT: Telephone Text message and e-mail Navigation Radio and media Vehicle functions...

  • Page 21: Navigation Destination Entry

    eCitan - Owner's Manual Quick Start and Tips Navigation destination entry Navigation destination entry Navigation destination entry Select a POI category, e.g. j or enter a POI name or POI category in the input line. Briefly press © in the multimedia system display. If search results are displayed, limit them with Filter, for example by search position or the desired travel time.

  • Page 22: New Features On The Multimedia System

    eCitan - Owner's Manual Quick Start and Tips New features on the multimedia system New features on the multimedia system Information about the telephone menu THE FOLLOWING FUNCTIONS CAN BE USED: Call lists Contacts Messages Device manager USING CALL LISTS ®...
  • Page 23 eCitan - Owner's Manual Quick Start and Tips New features on the multimedia system Information about navigation USING CONTACTS If you permit the multimedia system to access the contacts in your mobile phone, you can use these in the vehicle. You can store up to 8,000 contacts. DIGITAL MAP AND USER-SPECIFIC APPLICATIONS THE FOLLOWING OPTIONS ARE AVAILABLE TO YOU VIA THE CONTACTS MENU:...
  • Page 24 eCitan - Owner's Manual Quick Start and Tips New features on the multimedia system NAVIGATION MODULE (EXPANDED VIEW) destinations. If external destinations and routes are received from apps or services, these are also available. A destination can be shared by scanning it using the displayed QR code. THE FOLLOWING OPTIONS ARE AVAILABLE FOR ROUTE PLANNING, FOR EXAMPLE: Route options:...
  • Page 25 eCitan - Owner's Manual Quick Start and Tips New features on the multimedia system Weather information and data from other services can be integrated in the Radio text: this function shows you the station name, the track and the artist map.

  • Page 26: Consumption Values

    eCitan - Owner's Manual Quick Start and Tips New features on the multimedia system Information about vehicle info Controls playback Previous track or fast rewind Using the menu you can have important information about your vehicle Info Using the application you can set and use the audio functions of your Media shown.
  • Page 27 - Owner's Manual Quick Start and Tips New features on the multimedia system LIGHTS MENU If the Mercedes-Benz App is available on a mobile phone, the All the light settings can be made in the menu. You can activate or Lights vehicle link can be made via the displayed QR code.

  • Page 28: At The Filling Station

    eCitan - Owner's Manual Quick Start and Tips At the filling station At the filling station Resetting values on the trip menu of the on- Checking the tyre pressure with the tyre pres‐ board computer sure monitoring system On-board computer: Requirements: 4 Trip The vehicle is switched on.
  • Page 29 eCitan - Owner's Manual Quick Start and Tips At the filling station active: The teaching-in process of the system is not Tyre pressure monitor WARNING yet complete. The tyre pressures are already being monitored. & Risk of burns from hot components in the engine compartment Certain components in the engine compartment can be very hot, e.g.

  • Page 30: Replacing The Windscreen Wiper Blades

    eCitan - Owner's Manual Quick Start and Tips At the filling station Pre-mix the washer fluid in the correct mixing ratio in a container. WARNING & Pull cap of the washer fluid reservoir upwards by the tab. Risk of fire and injury from windscreen washer concentrate Windscreen washer concentrate is highly flammable.
  • Page 31 eCitan - Owner's Manual Quick Start and Tips At the filling station Remove the wiper blade from the wiper arm upwards in the direction of WARNING arrow 2. & Risk of injury from using the windscreen wipers when the bonnet FITTING THE WIPER BLADES is open If the windscreen wipers start moving when the bonnet is open, you...
  • Page 32 eCitan - Owner's Manual Quick Start and Tips At the filling station Notes on washing the vehicle in an automatic Removing the wax from the windscreen and the wiper rubbers car wash after washing the vehicle, will help avoid smearing and reduce wiper noise.

  • Page 33: Holiday Preparations

    eCitan - Owner's Manual Quick Start and Tips Holiday preparations Holiday preparations Notes on adjusting the lights when driving bulges on tyres deformation or severe corrosion on wheels abroad WARNING It is not necessary to convert the headlamps. The legal requirements are also &...
  • Page 34 Valves must be protected from moisture and dirt with valve caps specifi‐ Check the expiry date on the first-aid kit (soft sided) at least once a year. cally approved by Mercedes-Benz for your vehicle. Replace any expired or missing contents.
  • Page 35 Hides the keypad Mercedes-Benz Connect is available. Sets the written language You have created a user account in the Mercedes-Benz Portal. Switches to digits and special characters The vehicle is connected with the user account and you have Switches to upper-case or lower-case letters accepted the terms of use.
  • Page 36 eCitan - Owner's Manual Quick Start and Tips Holiday preparations Searching for radio stations using station Enter the destination. The entries can be made in any order. The search results are displayed in a list. names or frequency entry Multimedia system: Online search results for POIs may contain additional informa‐...

  • Page 37: Luggage And Loading

    eCitan - Owner's Manual Quick Start and Tips Luggage and loading Luggage and loading Folding the rear seat backrest forwards Always ensure that all vehicle occupants have their seat belts fastened cor‐ rectly and are sitting properly. Particular attention must be paid to children. If you no longer require the folded-down seat backrest as a loading area, fold WARNING &...
  • Page 38 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Folding back the rear seat backrest WARNING & Risk of becoming trapped when adjusting the seats When you adjust a seat, you may trap yourself or a vehicle occupant. When adjusting a seat, make sure that no one has any body Hook seat belt into seat belt holder 2.
  • Page 39 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Ensure that the seat backrest is engaged. To do so, pull forcefully on the NOTE seat backrest. Damage to the seat belt caused by trapping it in the seat backrest If necessary, adjust the head restraint (/ page 225).
  • Page 40 eCitan - Owner's Manual Quick Start and Tips Luggage and loading WARNING WARNING & & Risk of accident and injury if the seat and seat backrest are not Risk of injury due to the three-point seat belt being thrown around engaged while driving The seat and seat backrest can fold forwards.
  • Page 41 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Seat belt strap holder, second row of seats (example) Second row of seats (example) If a seat belt strap holder is available, hook seat belt into seat belt Pull release loop 3. strap holder 2.
  • Page 42 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Always ensure that all vehicle occupants have their seat belts fastened cor‐ WARNING rectly and are sitting properly. Particular attention must be paid to children. & Risk of becoming trapped when adjusting the seats If you no longer require the folded-down seat backrest as a loading area, fold When you adjust a seat, you may trap yourself or a vehicle occupant.
  • Page 43 eCitan - Owner's Manual Quick Start and Tips Luggage and loading WARNING & Pull back release lever 2. Risk of accident and injury due to the rear bench seat and seat backrest not being engaged The corresponding seat backrest will be unlocked. The rear bench seat and seat backrest may fold forwards, even when Fold the seat backrest back into seat position 3.

  • Page 44: Folding Back

    eCitan - Owner's Manual Quick Start and Tips Luggage and loading Requirements: FOLDING FORWARDS The area into which the seat backrest will fold is clear. The rear seat backrest head restraints are fully inserted. The front seat folding tables are folded up. YOU CAN FOLD THE REAR BENCH SEAT FORWARDS FOR THE FOLLOWING SITUATION: For easier access to the luggage compartment...
  • Page 45 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Folding rear seats forwards/backwards NOTE Damage to the centre seat belt due to entrapment when the seat backrest is folded back WARNING & Risk of becoming trapped when folding the seats forwards The centre seat belt may become trapped when the seat backrest is folded back and may be damaged as a result.
  • Page 46 eCitan - Owner's Manual Quick Start and Tips Luggage and loading WARNING WARNING & & Risk of accident if the rear seat and seat backrest are not engaged Risk of injury from adjusting the rear seats while driving The rear seat and seat backrest may fold forwards, even when you are You or other vehicle occupants could become trapped and thereby driving.
  • Page 47 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Outer rear seats on second row of seats: pull release handle upwards as far as it will go. All rear seats: pull on red loop on the back of the rear seat. The rear seat anchorage will be released.
  • Page 48 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Expanding the load compartment by folding the rear bench seat forwards (Mixto) WARNING & Risk of becoming trapped when adjusting the seats When you adjust a seat, you may trap yourself or a vehicle occupant. When adjusting a seat, make sure that no one has any body parts in the sweep of the seat.
  • Page 49 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Requirements: The area into which the bench seat is folded is clear. FOLDING THE BENCH SEAT FORWARDS NOTE Damage to the bench seat when it is folded forwards The bench seat may be damaged by objects when it is folded forwards. Ensure that there are no objects in the footwell or under or Hold one of handles and firmly move the bench seat forwards and...
  • Page 50 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Fitting/removing rear seats WARNING & Risk of becoming trapped when folding the seats forwards When you fold a seat forwards, you or a vehicle occupant could become trapped. Make sure that no part of the body is within the seat's range of motion when folding a seat forward.

  • Page 51: Removing The Rear Seats

    eCitan - Owner's Manual Quick Start and Tips Luggage and loading WARNING WARNING & & Risk of injury due to folded seat backrest or seat Risk of injury due to the three-point seat belt being thrown around while driving If the rear seat backrest or the seat is folded forwards, persons on the third row of seats may bump into parts of the mechanical seat The unused three-point seat belt of the centre rear seat can be thrown components, especially in the event of an accident, braking manoeuvre...
  • Page 52 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Fold the rear seat forwards (/ page 45). Disconnect the electrical contact (/ page 218). Arrows on the anchorage in the vehicle floor specify anchorage rod into Pull the lever upwards where it is marked in red and hold it there.
  • Page 53 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Close the electrical contact for the rear seat belt status indicator WARNING (/ page 218). & Danger of accident due to non-engaged ball coupling Pull the red loop on the back of the seat. If the ball coupling has not engaged, the trailer can become detached.
  • Page 54 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Turn key clockwise. Depending on the variant, the vehicle is also equipped with tie- The lock is locked. down eyes on the side wall trim. Remove ball head cover from ball neck 4.
  • Page 55 eCitan - Owner's Manual Quick Start and Tips Luggage and loading Overview of the front storage compartments WARNING & Risk of injury due to objects being stowed incorrectly If objects in the vehicle interior are stowed incorrectly, they may slide or be thrown around and hit vehicle occupants.

  • Page 56: Ice And Snow

    OR WHEN DRIVING OFF-ROAD: deformation or severe corrosion on wheels check the tyre pressure (/ page 581) check the valve caps Valves must be protected from moisture and dirt with valve caps specifi‐ cally approved by Mercedes-Benz for your vehicle. F420 0114 02...
  • Page 57 For safety reasons, only use snow chains that have been specifically surface across the entire width approved for your vehicle by Mercedes-Benz, or snow chains with the same quality standard. The minimum tread depth for summer tyres is 3 mm and on winter tyres 4 mm.
  • Page 58 eCitan - Owner's Manual Quick Start and Tips Ice and snow Topping up the windscreen washer system NOTE Damage to the exterior lighting due to unsuitable windscreen washer fluid DANGER & Risk of fatal injuries when carrying out maintenance work during Unsuitable windscreen washer fluids may damage the plastic surface of the exterior lighting.

  • Page 59: Topping Up The Washer Fluid

    eCitan - Owner's Manual Quick Start and Tips Ice and snow WARNING WARNING & & Risk of injury due to overheated vehicle Risk of fire and injury from windscreen washer concentrate Windscreen washer concentrate is highly flammable. If it comes into IF YOU OPEN THE BONNET IN THE EVENT OF AN OVERHEATED contact with hot components, it may ignite.
  • Page 60 eCitan - Owner's Manual Quick Start and Tips Ice and snow Within about one second, press the î button twice on the combina‐ Observe the further information about windscreen washer fluid tion switch as far as the first point of resistance. (/ page 57) The wiper arms will move into the replacement position.
  • Page 61 eCitan - Owner's Manual Quick Start and Tips Ice and snow FITTING THE WIPER BLADES Push the new wiper blade onto the wiper arm in the direction of arrow until the release knob engages. Make sure that the wiper blade is seated correctly. Fold the wiper arms back onto the windscreen.

  • Page 62: Help In The Event Of A Breakdown

    eCitan - Owner's Manual Quick Start and Tips Help in the event of a breakdown Help in the event of a breakdown Switching the hazard warning light system Removing the fire extinguisher on/off WARNING & Risk of accident due to an incorrectly secured fire extinguisher in the driver's footwell A fire extinguisher may impede pedal travel or block a depressed pedal.
  • Page 63 Mercedes-Benz Service Centre. Only have the 12 V on-board electrical system battery charged at a Remove the first-aid kit (soft sided) from the storage compart‐ qualified specialist workshop, e.g. a Mercedes-Benz Service Centre. ment. F420 0114 02...

  • Page 64: Fuse Assignment

    All electrical consumers are switched off. The vehicle is switched off. Use only fuses approved for Mercedes-Benz with the respec‐ tive specified fuse rating. THE FUSES ARE LOCATED IN VARIOUS FUSE BOXES: Blown fuses must be replaced with fuses of the same rating, which you can Fuse box in the cockpit on the driver's side (/ page 570).
  • Page 65 ñ Overview of permissible towing methods Brake lamps, central unit, passenger compart‐ ¤ ment In the event of a breakdown, Mercedes-Benz recommends that you have the Windscreen washer system, reversing lamp è vehicle transported instead of towed. Turn signal light...
  • Page 66 eCitan - Owner's Manual Quick Start and Tips Help in the event of a breakdown PERMISSIBLE TOWING METHODS Front axle raised Load entire vehicle onto transporter Yes, a maximum of 80 km at 40 km/h Towing should be performed by a towing company Towing with a raised axle: towing should be done by a towing company.

  • Page 67: Additional Button Functions

    G: The icon appears in the display during an active emergency call. OVERVIEW OF EMERGENCY CALL SYSTEMS Both the Mercedes-Benz emergency call system as well as the 112 emergency If there is a malfunction of the emergency call system, the...

  • Page 68: At A Glance

    eCitan - Owner's Manual At a glance At a glance This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Cockpit Indicator and warning lamps Centre console...

  • Page 69: Cockpit

    eCitan - Owner's Manual At a glance Cockpit Cockpit Example F420 0114 02...
  • Page 70 eCitan - Owner's Manual At a glance Cockpit F420 0114 02...
  • Page 71 eCitan - Owner's Manual At a glance Cockpit Combination switch 12 V socket Cruise control or variable limiter Horn Stowage compartment Diagnostics connection Instrument cluster 230 V socket Opens the bonnet Start/stop button Switch panel: USB ports Media display Steering wheel heater ý...

  • Page 72: Indicator And Warning Lamps

    eCitan - Owner's Manual At a glance Indicator and warning lamps Indicator and warning lamps F420 0114 02...
  • Page 73 eCitan - Owner's Manual At a glance Indicator and warning lamps F420 0114 02...
  • Page 74 eCitan - Owner's Manual At a glance Indicator and warning lamps (red) Parking brake Low beam Current state of charge of the bat‐ ASR OFF (red) Brakes 2å tery Electrical fault ® ÷ LÝ High-voltage battery reserve Distance warning DÚ System error Side lights Seat belt not fastened...

  • Page 75: Centre Console

    eCitan - Owner's Manual At a glance Centre console Centre console Centre console Example F420 0114 02...
  • Page 76 eCitan - Owner's Manual At a glance Centre console F420 0114 02...
  • Page 77 eCitan - Owner's Manual At a glance Centre console Media display Climate control systems Active Parking Assist Switches the front passenger Switches the driver's seat Locks/unlocks the vehicle 6ß seat heating on/off heating on/off DYNAMIC SELECT button The layout and number of buttons 3å...

  • Page 78: Overhead Control Panel

    eCitan - Owner's Manual At a glance Overhead control panel Overhead control panel Example F420 0114 02...
  • Page 79 eCitan - Owner's Manual At a glance Overhead control panel Sun visors Switches the front right read‐ PASSENGER AIR BAG indicator ing lamp on/off lamps Switches the front left read‐ Inside rear-view mirror ing lamp on/off Breakdown assistance call button Additional fold-out mirror for look‐...

  • Page 80: Door Operating Unit

    eCitan - Owner's Manual At a glance Door operating unit Door operating unit Example F420 0114 02...
  • Page 81 eCitan - Owner's Manual At a glance Door operating unit F420 0114 02...
  • Page 82 eCitan - Owner's Manual At a glance Door operating unit Activates the automatic mir‐ Opens/closes the right side Opens the door à ror retraction function window Child safety lock for the rear Opens/closes the rear right Selects the left outside mirror side windows side window Opens/closes the rear left...

  • Page 83: Emergency And Breakdown (Tourer)

    eCitan - Owner's Manual At a glance Emergency and breakdown (Tourer) Emergency and breakdown (Tourer) Tourer F420 0114 02...
  • Page 84 eCitan - Owner's Manual At a glance Emergency and breakdown (Tourer) B-pillar with: Checks and tops up fuels and Hazard warning light system A£ operating fluids QR code for accessing the rescue Fire extinguisher card Towing or tow-starting Warning triangle Safety vests Flat tyre Towing...

  • Page 85: Emergency And Breakdown (Panel Van/Mixto)

    eCitan - Owner's Manual At a glance Emergency and breakdown (panel van/Mixto) Emergency and breakdown (panel van/Mixto) F420 0114 02...
  • Page 86 eCitan - Owner's Manual At a glance Emergency and breakdown (panel van/Mixto) B-pillar with: Warning triangle TIREFIT kit QR code for accessing the rescue Starting assistance Hazard warning light system C£ card Checks and tops up fuels and Fire extinguisher Safety vests operating fluids Towing...

  • Page 87: Digital Owner's Manual

    eCitan - Owner's Manual Digital Owner's Manual Digital Owner's Manual This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Calling up the Digital Operator's Manual F420 0114 02...
  • Page 88 eCitan - Owner's Manual Digital Owner's Manual Calling up the Digital Operator's Manual Calling up the Digital Operator's Manual Multimedia system: 4 © 5 Settings 5 Info 5 Open Digital Owner's Manual The Digital Operator's Manual describes the functions and operation of the vehicle and the multimedia system.
  • Page 89 eCitan - Owner's Manual Digital Owner's Manual Calling up the Digital Operator's Manual The Digital Operator's Manual is deactivated for safety reasons while driving. Back to Contents F420 0114 02...

  • Page 90: General Notes

    You can return here at any time via the navigation bar at the top left. Environmental protection Diagnostics connection QR codes for rescue card Take-back of end-of-life vehicles Qualified specialist workshop Data storage Mercedes-Benz GenuineParts Vehicle registration Mercedes-Benz Service24h Information about attachments, add-on Correct use of the vehicle Copyright equipment, installations and conversions...

  • Page 91: Environmental Protection

    eCitan - Owner's Manual General notes Environmental protection Environmental protection Drive carefully and maintain a suitable distance from the vehi‐ ENVIRONMENTAL NOTE cle in front. Environmental damage due to operating conditions and personal driving style Avoid frequent, sudden acceleration and braking. Operate your vehicle in an environmentally responsible manner to help Drive in a way that conserves energy.

  • Page 92: Take-Back Of End-Of-Life Vehicles

    This makes an important contribution to closing the recycling circle and conserving resources. For further information about the recycling and disposal of end-of-life vehi‐ cles, and the take-back conditions, please visit the national Mercedes-Benz website for your country. F420 0114 02...

  • Page 93: Mercedes-Benz Genuineparts

    Have accessories retrofitted at a qualified specialist workshop. If you use parts, tyres, wheels or safety-relevant accessories that have not been approved by Mercedes-Benz, the operating safety of the vehicle may be jeopardised. Safety-critical systems such as the brake system may malfunc‐...
  • Page 94 - Owner's Manual General notes Mercedes-Benz GenuineParts tion. Use only Mercedes-Benz GenuineParts or parts of equal quality. Use only tyres, wheels and accessory parts that are approved for your vehicle model. Mercedes-Benz tests original parts, conversion parts and accessory parts that have been approved for your vehicle model for reliability, safety and suitability.

  • Page 95: Information About Attachments, Add-On Equipment, Installations And Conversions

    Do not make any other changes to the vehicle. occupational safety and accident prevention regulations must be observed. Obtain approval from Mercedes-Benz in the event of deviations from the approved body/equipment mounting directives. Acceptance tests performed by public test bodies or official approvals do not rule out safety risks.
  • Page 96 eCitan - Owner's Manual General notes Information about attachments, add-on equipment, installations and conversions WARNING & Risk of accident and injury in the event of improper conversions or changes to the vehicle Conversions or changes to the vehicle can prevent systems or compo‐ nents from functioning properly and/or jeopardise the vehicle's opera‐...

  • Page 97: Operating Safety

    eCitan - Owner's Manual General notes Operating safety Operating safety If you make any changes to the on-board electronics, the operating permit will WARNING be rendered invalid. & Risk of accident due to malfunctions or system failures Please observe the "On-board electronics" section in the "Technical data". If you do not have the prescribed service/maintenance work or any required repairs carried out, this could result in malfunctions or system failures.
  • Page 98 eCitan - Owner's Manual General notes Operating safety NOTE DANGER & Damage to the vehicle due to driving too fast and due to impacts Risk of death and fire due to modified and/or damaged compo‐ to the vehicle underbody and suspension components nents of the high-voltage on-board electrical system The vehicle's high-voltage on-board electrical system is under high IN THE FOLLOWING SITUATIONS, IN PARTICULAR, THERE IS A...
  • Page 99 eCitan - Owner's Manual General notes Operating safety The components of the vehicle's high-voltage on-board electrical system are The outside sound produced by the sound generator (AVAS) can be heard in marked with yellow warning stickers. The cables of the vehicle's high-voltage the passenger compartment at low speeds and it is not a malfunction.

  • Page 100: Fitting The Licence Plate Onto The Front Licence Plate Bracket

    eCitan - Owner's Manual General notes Fitting the licence plate onto the front licence plate bracket Fitting the licence plate onto the front licence plate bracket NOTE Malfunctions and system failures due to incorrect assembly of the licence plate on the front licence plate holder If the licence plate is incorrectly assembled on the front licence plate holder, sensors, cameras or driving and safety systems may malfunction or fail.

  • Page 101: Declarations Of Conformity And Notes On Driving In Different Countries

    NOTES WHEN CROSSING NATIONAL BORDERS Further information is available from any Mercedes-Benz service centre. You must observe the radio regulatory provisions for the country in which you are currently driving when operating the vehicle.
  • Page 102 You can obtain further information from a Mercedes-Benz service centre. UKRAINE ONLY: BRAZIL ONLY: The manufacturers of the wireless components installed in the vehicle hereby...

  • Page 103: Tirefit Kit

    The manufacturer of the TIREFIT KIT guarantees that the TIREFIT KIT complies with the Directive 2014/30/EU. A complete text of the EU Declaration of Conformity can be obtained by visiting the following website: You can obtain further information from any Mercedes-Benz service centre. https://certificates-of-conformity.corpinter.net/en F420 0114 02...
  • Page 104 - Owner's Manual General notes Declarations of conformity and notes on driving in different countries You can obtain further information from any Mercedes-Benz service centre. UNITED KINGDOM ONLY: The following information applies for the TIREFIT KIT: The manufacturer of the TIREFIT KIT guarantees that the TIREFIT KIT complies with the Electromagnetic Compatibility Regulations 2016.

  • Page 105: Diagnostics Connection

    For safety reasons, we recommend that you only use and con‐ nect products approved by a Mercedes-Benz service centre. Always fit the floor mats securely and as prescribed. Do not use loose floor mats and do not place floor mats on top of one another.
  • Page 106 eCitan - Owner's Manual General notes Diagnostics connection THE CONNECTION AND USE OF ANOTHER DEVICE ON THE DIAGNOSTICS CONNECTION CAN HAVE THE FOLLOWING EFFECTS: Malfunctions in the vehicle system Permanent damage to vehicle components Please refer to the warranty terms and conditions regarding this. F420 0114 02...

  • Page 107: Qualified Specialist Workshop

    A QUALIFIED SPECIALIST WORKSHOP: Safety-critical work Service and maintenance work Repair work Modifications as well as installations and conversions Work on electronic components Work on high-voltage components Mercedes-Benz recommends that you use a Mercedes-Benz service centre for this purpose. F420 0114 02...

  • Page 108: Vehicle Registration

    The quality or safety of the vehicles is improved as a result of the inspection. Mercedes-Benz can only inform you about vehicle checks if it has your regis‐ tration data. IN THE FOLLOWING CASES, YOUR VEHICLE MAY NOT BE REGISTERED TO YOU YET: you did not purchase your vehicle at an authorised specialist dealer.

  • Page 109: Correct Use Of The Vehicle

    eCitan - Owner's Manual General notes Correct use of the vehicle Correct use of the vehicle If you remove warning stickers, you or others may fail to recognise the dan‐ SUBSTANCES THAT CONSTITUTE A HEALTH HAZARD OR REACT AGGRES‐ gers. Leave warning stickers in position. SIVELY INCLUDE, FOR EXAMPLE: OBSERVE THE FOLLOWING INFORMATION IN PARTICULAR WHEN OPER‐...

  • Page 110: Reach Regulation

    According to supplier information and internal product information, there are SVHCs known to Mercedes‑Benz AG that are found in individual components of this vehicle in quantities of over 0.1 percent by weight. FURTHER INFORMATION CAN BE OBTAINED AT THE FOLLOWING ADDRESSES: https://reach.mercedes-benz.com/de/home/ https://reach.mercedes-benz.com/en/home/ F420 0114 02...

  • Page 111: Notes For Persons With Electronic Medical Aids

    Notes for persons with electronic medical aids Notes for persons with electronic medical aids Despite meticulous development of their vehicle systems, ‑Mercedes-Benz AG This includes charging stations in the form of a wallbox or a public cannot completely rule out the interaction of vehicle systems with electronic charging point, forexample.

  • Page 112: Implied Warranty

    eCitan - Owner's Manual General notes Implied warranty Implied warranty NOTE Damage to the vehicle arising from violation of this Owner's Man‐ ual. Damage to the vehicle can arise from violation of this Owner's Manual. Such damage is not covered by either the Limited Warranty or the new or used-vehicle warranty.

  • Page 113: Qr Codes For Rescue Card

    eCitan - Owner's Manual General notes QR codes for rescue card QR codes for rescue card The QR code stickers are affixed to the B-pillar on the driver's and front passenger sides. In the event of an accident, emergency services can use the QR code to quickly determine the corresponding rescue card for your vehicle.

  • Page 114: Data Storage

    eCitan - Owner's Manual General notes Data storage Data storage Data processing in the vehicle LEGAL REQUIREMENTS REGARDING THE DISCLOSURE OF DATA If legally required to do so, manufacturers are legally obliged on a case-by- case basis to provide data stored by the manufacturer to governmental enti‐ ELECTRONIC CONTROL UNITS ties, upon request and to the extent required.
  • Page 115 eCitan - Owner's Manual General notes Data storage DEPENDING ON THE TECHNICAL EQUIPMENT, THE FOLLOWING DATA ARE recalls. These data can also be used to examine the customer's warranty and STORED: legal guarantee claims. Operating status of system components, suchas fill levels, tyre pressure Fault memories in the vehicle can be reset by a service outlet, or at your or battery status request as part of repair or maintenance work.

  • Page 116: Online Services

    eCitan - Owner's Manual General notes Data storage phone, USB flash drive or MP3 player. Data that you have entered yourself can MANUFACTURER'S OWN SERVICES be deleted at any time. Regarding the manufacturer's online services, the individual functions are described by the manufacturer in a suitable place, forexample, in the Oper‐ These data are only transmitted from the vehicle to third parties at your ating Instructions or on the manufacturer's website, where the relevant data request.
  • Page 117 eCitan - Owner's Manual General notes Data storage and service offers. There, you will also find the contact information for the manufacturer and its data protection officer. At a workshop, forexample, with the support of a specialist and possibly for a fee, you can have data read out which is stored only locally in the vehicle.

  • Page 118: Mercedes-Benz Service24H

    If your vehicle does not start or you have a technical breakdown on the road, Telephone number where you can be contacted Mercedes-Benz Service24h provides assistance across the entirety of Europe, Vehicle model and license plate number 365 days a year, around the clock. The emergency call centre at Mercedes- Date of initial registration Benz Service24h can be reached using the phone numbers listed below.
  • Page 119 - Owner's Manual General notes Mercedes-Benz Service24h Countries or regions Service24h Hotline Alternative phone number Estonia 00800 3 777 7777* +372 880 1588 Finland 00800 3 777 7777* +358 9 81 710 029 France +33170480151 Gibraltar +34 913 754 122...
  • Page 120 - Owner's Manual General notes Mercedes-Benz Service24h Countries or regions Service24h Hotline Alternative phone number Netherlands +31 207 219 098 Norway 00 800 3 777 7777* +4767908300 Austria +43 136 027 730 21 Poland +48 22 583 43 00...
  • Page 121 - Owner's Manual General notes Mercedes-Benz Service24h Countries or regions Service24h Hotline Alternative phone number Cyprus (South) 00800 3 777 7777* +357 22 23 23 04 * Free of charge; in exceptional cases fees can be incurred with some mobile phone network providers.

  • Page 122: Copyright

    eCitan - Owner's Manual General notes Copyright Copyright Information on licences from free or open source software used in your vehi‐ cle can be found on the data storage medium in your vehicle document wallet. Back to Contents F420 0114 02...

  • Page 123: Occupant Safety

    eCitan - Owner's Manual Occupant safety Occupant safety This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Brief overview of most important points Information on the automatic functions of the restraint system...

  • Page 124: Brief Overview Of Most Important Points

    eCitan - Owner's Manual Occupant safety Brief overview of most important points Brief overview of most important points Basic information Keyword search: you can also find specific topics using the search field in the Digital Operating Instructions. MAKE SURE THAT THE FOLLOWING PREREQUISITES IN PARTICULAR HAVE BEEN MET, SO THAT THE COMPONENTS OF THE RESTRAINT SYS‐...
  • Page 125 eCitan - Owner's Manual Occupant safety Brief overview of most important points BE DILIGENT WARNING For the components of the restraint system to provide the intended level of & Risk of injury‑ or death due to an incorrect seat position protection, it is essential that you are seated correctly and that the seat belt is correctly secured.
  • Page 126 eCitan - Owner's Manual Occupant safety Brief overview of most important points Assume a nearly upright sitting posture, with your buttocks positioned as WARNING far back as possible in the gap between the seat cushion and the seat & Risk of injury or death when additional restraint systems are not backrest.
  • Page 127 eCitan - Owner's Manual Occupant safety Brief overview of most important points Never route the seat belt across sharp, pointed, abrasive or fragile objects. Only one person should use each seat belt at any one time. Never secure objects with a seat belt if the seat belt is being used by one of the vehicle's occupants.
  • Page 128 eCitan - Owner's Manual Occupant safety Brief overview of most important points The seat belt for the rear centre seat is integrated into the roof. WARNING & Risk of injury due to the three-point seat belt being thrown around while driving The unused three-point seat belt of the centre rear seat can be thrown around while driving.
  • Page 129 After an accident, switch off the vehicle immediately. continuously when the vehicle is switched on. The 6 restraint system warning lamp lights up continuously or repeat‐ Mercedes-Benz recommends that you have the vehicle towed to a qualified edly during a journey. specialist workshop.
  • Page 130 eCitan - Owner's Manual Occupant safety Brief overview of most important points If one of the rear seats is occupied when the vehicle is switched on and the If you are using an ISOFIX/LATCH or i‑Size child restraint system seat belt tongue of the rear seat belt is not engaged in the seat belt buckle of on the front passenger seat, where the child is not secured using the corresponding seat, the rear seat belt status display will appear.
  • Page 131 eCitan - Owner's Manual Occupant safety Brief overview of most important points Function of the indicator lamps PASSENGER WARNING & AIR BAG (front passenger airbag) Risk of injury or death due to a damp co-driver seat If the seat cushion of the co-driver seat is damp, e.g. due to spilled liquid, the function of the automatic co-driver airbag shutoff can mal‐...
  • Page 132 eCitan - Owner's Manual Occupant safety Brief overview of most important points If you are driving with a child in the vehicle, observe the informa‐ NOTE tion in the chapter "Children in the vehicle" (/ page 145) Deployment of restraint system components when the co-driver seat is unoccupied If there is an electronic device on the unoccupied co-driver seat, e.g.
  • Page 133 eCitan - Owner's Manual Occupant safety Brief overview of most important points Have the automatic front passenger airbag shutoff checked and repaired immediately at a qualified specialist workshop. Switch front passenger airbag on or off The automatic front passenger airbag shutoff can switch the front passenger airbag on or off depending on the situation.

  • Page 134: Information On The Automatic Functions Of The Restraint System

    eCitan - Owner's Manual Occupant safety Information on the automatic functions of the restraint system Information on the automatic functions of the restraint system Function of automatic front passenger airbag shutoff A PERSON ON THE FRONT PASSENGER SEAT MUST OBSERVE THE FOL‐ LOWING INFORMATION: Sit correctly (/ page 125).
  • Page 135 eCitan - Owner's Manual Occupant safety Information on the automatic functions of the restraint system SYSTEM LIMITS THE FRONT PASSENGER AIRBAG MAY BE DISABLED BY MISTAKE, FOR EXAMPLE, IN THE FOLLOWING SITUATIONS: The front passenger transfers their weight by supporting themselves on a vehicle armrest.

  • Page 136: Purpose And Function Of The Restraint System

    eCitan - Owner's Manual Occupant safety Purpose and function of the restraint system Purpose and function of the restraint system Overview of deployment situations (restraint Window airbag: side impact system) The installation location of an airbag is identified by the AIRBAG symbol (/ page 143).
  • Page 137 It is also not possible to completely rule out the risk of injury caused by the airbag deploying. Mercedes-Benz recommends that you have the vehicle towed to a qualified specialist workshop after an accident. Take this into account, particularly if a seat belt tensioner was triggered or an airbag deployed.
  • Page 138 eCitan - Owner's Manual Occupant safety Purpose and function of the restraint system WARNING WARNING & & Risk of injury or death due to incorrect seat position Risk of injury or death due to blocked seat belt buckle or seat belt anchorage The seat belt will not offer the intended level of protection if you have not moved the seat backrest to an almost vertical position.
  • Page 139 You should only use protective covers that have been Always correctly secure animals while driving, e.g. using a suit‐ approved for the corresponding seat by Mercedes-Benz. able animal carrier. In addition, the function of the automatic front passenger airbag shutoff could be restricted due to an unsuitable protective cover.
  • Page 140 Modified or damaged seat belts could tear or fail in the event of an Mercedes-Benz recommends that you only use driving aids which have been accident, for example. approved specifically for your vehicle by Mercedes-Benz.
  • Page 141 RISK DUE TO COMPONENTS OF THE RESTRAINT SYSTEM WHICH HAVE ALREADY BEEN DEPLOYED Therefore, have deployed pyrotechnic seat belt tensioners Mercedes-Benz recommends that you have the vehicle towed to a qualified immediately replaced at a qualified specialist workshop. specialist workshop after an accident.

  • Page 142: Seat Belts

    eCitan - Owner's Manual Occupant safety Seat belts Seat belts Releasing the seat belts Press the release button in the seat belt buckle and guide the seat belt back with the seat belt tongue. NOTE Damage caused by trapping the seat belt If an unused seat belt is not fully retracted, it may become trapped in the door or in the seat mechanism.

  • Page 143: Airbags

    eCitan - Owner's Manual Occupant safety Airbags Airbags Overview of airbags Window airbag Centre airbag Side airbag The installation location of an airbag is identified by the AIRBAG symbol. Observe the information in "Overview of deployment situations" (/ page 136). Information on the centre airbag in the driv‐ Example: vehicles with window airbag above front door er's seat backrest Driver's airbag...

  • Page 144: Children In The Vehicle

    eCitan - Owner's Manual Children in the vehicle Children in the vehicle This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Brief overview of most important points Important safety notes Suitable child restraint systems for the...

  • Page 145: Brief Overview Of Most Important Points

    eCitan - Owner's Manual Children in the vehicle Brief overview of most important points Brief overview of most important points Safely carrying children in the vehicle Properly secure children less than 1.50 m in height or under 12 years of age in the appropriate seat (s. illustration) with a suitable and approved child restraint system (/ page 154), and secure infants in a rear-facing child restraint system.
  • Page 146 eCitan - Owner's Manual Children in the vehicle Brief overview of most important points REAR CENTRE SEAT ATTACHMENT SYSTEM: Seat belt on vehicle seat (/ page 171) ¯ Additionally attach Top Tether if recommended by the manufacturer of the child restraint system (/ page 169). The following belt-secured child restraint systems within the Universal category are approved: U, UF.

  • Page 147: Important Safety Notes

    Accident statistics show that children secured on the rear seats are generally safer than children secured on the front seats. For this reason, Mercedes-Benz the Top Tether anchorages strongly advises that you fit a child restraint system to a rear seat if there are rear seats.
  • Page 148 eCitan - Owner's Manual Children in the vehicle Important safety notes Easy attachment to the ISOFIX/LATCH or i‑Size mounting bracket on the vehi‐ Securing the child restraint system with the seat belt cle can reduce the risk of fitting the child restraint system incorrectly. (/ page 171).

  • Page 149: Avoid Direct Sunlight

    eCitan - Owner's Manual Children in the vehicle Important safety notes DO NOT MODIFY THE CHILD RESTRAINT SYSTEM AVOID DIRECT SUNLIGHT WARNING WARNING & & Risk of injury due to modifications to the child restraint system Risk of burns when the child seat is exposed to direct sunlight The child restraint system can no longer function properly.
  • Page 150 eCitan - Owner's Manual Children in the vehicle Important safety notes Overview of warning stickers in the vehicle WARNING & Accident– and risk of injury with unsupervised children in the vehicle IF YOU LEAVE CHILDREN UNATTENDED IN THE VEHICLE, THEY CAN IN PARTICULAR Open doors and thereby endanger other persons or road users.
  • Page 151 eCitan - Owner's Manual Children in the vehicle Important safety notes Notes on rear-facing and front-facing child ALWAYS OBSERVE THE STATUS OF THE FRONT PASSENGER AIRBAG ON THE PASSENGER AIR BAG OFF INDICATOR LAMP restraint systems on the front passenger seat If it is absolutely necessary to fit a child restraint system on the front passenger seat, always observe the information on automatic front WARNING...
  • Page 152 eCitan - Owner's Manual Children in the vehicle Important safety notes WARNING WARNING & & Risk of injury or death due to objects between the seat surface Risk of injury or death from using a rearward-facing child restraint and the child restraint system system when the front passenger airbag is enabled Objects between the seat surface and the child restraint system could If you secure a child in a rearward-facing child restraint system on the...
  • Page 153 eCitan - Owner's Manual Children in the vehicle Important safety notes BE SURE TO OBSERVE THE FOLLOWING NOTES: WARNING & Never fit a rear-facing child restraint system on the front passenger seat. Risk of injury or death due to incorrect positioning of the child restraint system Always fit a rear-facing child restraint system on a suitable rear seat (only Tourer).

  • Page 154: Suitable Child Restraint Systems For The Transport Of Children

    eCitan - Owner's Manual Children in the vehicle Suitable child restraint systems for the transport of children Suitable child restraint systems for the transport of children Information on the advantage of a rear-facing This may include additional information suchas the ISOFIX size category, depending on the approval category of the child restraint system.

  • Page 155: Overview Of Recommended Child Restraint Systems

    Overview of recommended child restraint systems Further information on the correct child restraint system can be obtained at a qualified specialist workshop. Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose. SECURING WITH ISOFIX/LATCH Example of an approval label WEIGHT CATEGORY 0+ (UP TO 13 KG AND UP TO APPROX.
  • Page 156 eCitan - Owner's Manual Children in the vehicle Suitable child restraint systems for the transport of children WEIGHT CATEGORY I (9 TO 18 KG AND FROM APPROXIMATELY 9 MONTHS Dualfix 3 i-Size Type TO 4 YEARS) Order number A000 970 93 02 DUO plus Type Order number A000 970 73 02...
  • Page 157 eCitan - Owner's Manual Children in the vehicle Suitable child restraint systems for the transport of children SECURING WITH THE SEAT BELT ON THE VEHICLE SEAT WEIGHT CATEGORY II/III (15 TO 36 KG AND FROM APPROX. 3 TO 12 YEARS) (KIDFIX XP) WEIGHT CATEGORY 0 (UP TO 10 KG AND APPROXIMATELY 6 MONTHS) AND WEIGHT CATEGORY 0+ (UP TO 13 KG AND APPROXIMATELY KIDFIX XP...
  • Page 158 eCitan - Owner's Manual Children in the vehicle Suitable child restraint systems for the transport of children R129 CHILD RESTRAINT SYSTEMS (WEIGHT 15 TO 36 KG, SIZE 100 TO 150 CM AND AGE FROM APPROX. 3.5 TO 12 YEARS) (AMG KIDFIX M I-SIZE) AMG KIDFIX M i-Size Type Size categories...

  • Page 159: Suitable Seats For Attaching Child Restraint Systems

    eCitan - Owner's Manual Children in the vehicle Suitable seats for attaching child restraint systems Suitable seats for attaching child restraint systems Overview of suitability of the seats for attach‐ Attach only child restraint systems that are approved in accordance with UN R44 as per the following ISOFIX tables.
  • Page 160 eCitan - Owner's Manual Children in the vehicle Suitable seats for attaching child restraint systems Size class: Equipment: Front passenger airbag enabled Front passenger airbag disabled Weight category 1 (9–18 kg and approx. 9 months to 4 years) ISO/R2 ISO/R3 ISO/F2 IUF,IL ISO/F2X IUF,IL...
  • Page 161 eCitan - Owner's Manual Children in the vehicle Suitable seats for attaching child restraint systems Size class: Equipment: Left/right rear seat Weight category 0+ (up to 13 kg and up to approx. 15 months) ISO/R1 ISO/R2 ISO/R3 Weight category 1 (9 to 18 kg and approx. 9 months to 4 years) ISO/R2 ISO/R3 ISO/F2...
  • Page 162 eCitan - Owner's Manual Children in the vehicle Suitable seats for attaching child restraint systems Overview of suitability of the seats for attach‐ Child restraint systems that are approved in accordance with the following i‑Size table may be attached. ing i‑Size child restraint systems LEGEND FOR THE FOLLOWING I‑SIZE TABLES I‑SIZE IS A STANDARDISED SECURING SYSTEM FOR SPECIALLY DESIGNED CHILD RESTRAINT SYSTEMS.
  • Page 163 eCitan - Owner's Manual Children in the vehicle Suitable seats for attaching child restraint systems Left/right rear seat Weight category I: 9 to 18 kg Left/right rear seat Rear centre seat Weight category II: 15 to 25 kg Weight category III: 22 to 36 kg Left/right rear seat Left/right rear seat Weight category III: 22 to 36 kg...
  • Page 164 eCitan - Owner's Manual Children in the vehicle Suitable seats for attaching child restraint systems FRONT PASSENGER SEAT (PANEL VAN/MIXTO) 2 The vehicle is equipped with automatic front passenger airbag shutoff. The PASSENGER AIR BAG OFF indicator lamp must be on. Weight category 0: up to 10 kg 3 If possible, move the front passenger seat as far up and back as Front passenger airbag enabled...
  • Page 165 eCitan - Owner's Manual Children in the vehicle Suitable seats for attaching child restraint systems U Suitable for child restraint systems of the "Universal" category in this weight category. 1 Vehicles with a two-seater front passenger seat: the centre seat is not suitable for fitting a child restraint system.

  • Page 166: Securing The Child Restraint System

    eCitan - Owner's Manual Children in the vehicle Securing the child restraint system Securing the child restraint system Adjusting the seat correctly of the vehicle seat. After the child restraint system has been removed, immediately replace the vehicle head restraint and adjust correctly. WHEN INSTALLING A CHILD RESTRAINT SYSTEM ON THE LEFT OR RIGHT- The child restraint system must not be put under strain between the roof HAND REAR SEAT, ALWAYS OBSERVE THE FOLLOWING:...
  • Page 167 eCitan - Owner's Manual Children in the vehicle Securing the child restraint system The child restraint system must not be put under strain between the roof to the shoulder belt guide on the child restraint system. The shoulder and the seat surface and/or be fitted facing the wrong direction. Where belt strap must be routed forwards from the seat belt outlet and, where possible, adjust the seat cushion inclination accordingly.
  • Page 168 eCitan - Owner's Manual Children in the vehicle Securing the child restraint system WARNING & ° i‑Size mounting bracket (/ page 162) Risk of injury or death if the permissible gross mass of the child and child restraint system together is exceeded. Too much load may be placed on the ISOFIX or i‑Size child restraint systems and the child may not be restrained correctly in the event of an accident, for example.

  • Page 169: Securing Top Tether

    eCitan - Owner's Manual Children in the vehicle Securing the child restraint system INDIVIDUAL SEATS IN THE REAR (2ND AND 3RD ROWS OF SEATS) NOTE Damage to the seat belt for the centre seat during installation of the child restraint system Make sure that the seat belt is not trapped.
  • Page 170 eCitan - Owner's Manual Children in the vehicle Securing the child restraint system Ensure that the rear seat backrest is engaged. To do so, pull forcefully on the seat backrest. The descriptions in this chapter regarding the rear seats refer to the Tourer only.
  • Page 171 eCitan - Owner's Manual Children in the vehicle Securing the child restraint system Tension Top Tether belt 3. Comply with the child restraint system man‐ Install the child restraint system. ufacturer's installation instructions. The entire base of the child restraint system must always rest on the sitting surface of the seat.

  • Page 172: Child Safety Locks

    eCitan - Owner's Manual Children in the vehicle Child safety locks Child safety locks Activating or deactivating child safety locks Keep the key out of reach of children. for the sliding doors WARNING & WARNING Risk of fatal injury due to exposure to extreme heat or cold in the &...
  • Page 173 eCitan - Owner's Manual Children in the vehicle Child safety locks WARNING & Risk of accident and injury due to children left unattended in the vehicle IF CHILDREN ARE TRAVELLING IN THE VEHICLE, THEY COULD, IN PARTICULAR: open doors, thereby endangering other persons or road users get out and be struck by oncoming traffic operate vehicle equipment and become trapped, for example Always activate the child safety locks installed if children are...
  • Page 174 eCitan - Owner's Manual Children in the vehicle Child safety locks Activating or deactivating the child safety WARNING & lock for the rear side windows Risk of fatal injury due to exposure to extreme heat or cold in the vehicle If persons, particularly children, are subjected to prolonged exposure to WARNING &...
  • Page 175 eCitan - Owner's Manual Children in the vehicle Child safety locks To activate and deactivate: press button 1. If the indicator lamp on button is lit, operation of the rear side windows is disabled. Operation is then only possible using the buttons in the driver's door.

  • Page 176: Opening And Closing

    eCitan - Owner's Manual Opening and closing Opening and closing This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Doors Sliding door Tailgate...

  • Page 177: Key

    eCitan - Owner's Manual Opening and closing Overview of key functions WARNING & Risk of accident due to the key inadvertently turning in the ignition lock WARNING & Accident– and risk of injury with unsupervised children in the If heavy or large objects are attached to the key, the key can inadver‐ vehicle tently turn in the ignition lock.
  • Page 178 eCitan - Owner's Manual Opening and closing THE KEY'S FACTORY SETTING ENABLES YOU TO CENTRALLY LOCK AND UNLOCK THE FOLLOWING COMPONENTS: the driver's door and front passenger door the sliding doors the tailgate or rear-end doors Flip remote key If you do not open the vehicle within approximately 40 seconds To fold the key of unlocking it, the vehicle will lock again.

  • Page 179: Replacing The Key Battery

    Mercedes-Benz recommends that you have the battery replaced at a qualified To insert: push emergency key completely into the key until it specialist workshop.
  • Page 180 eCitan - Owner's Manual Opening and closing REQUIREMENTS: Push on the upper part so that it clicks into place. You need a CR 2025 lithium cell battery (3 V). Reinsert the emergency key into the key (/ page 179). Remove the emergency key from the key (/ page 179). Insert a suitable tool, e.g.

  • Page 181: Doors

    eCitan - Owner's Manual Opening and closing Doors Doors Notes on the additional door lock Unlocking and opening the door from the inside The additional door lock is only available for vehicles for the United Kingdom. WARNING & Risk of injury to persons inside the vehicle when the additional door lock is activated If the additional door lock is activated, the doors can no longer be opened from the inside.

  • Page 182: Locking And Unlocking Manually

    eCitan - Owner's Manual Opening and closing Doors Locking the door centrally from inside WARNING & Risk of fatal injury due to exposure to extreme heat or cold in the vehicle WARNING & Accident– and risk of injury with unsupervised children in the If persons, particularly children, are subjected to prolonged exposure to vehicle intense heat or cold, there is a risk of severe injury or even death.
  • Page 183 eCitan - Owner's Manual Opening and closing Doors Activating/deactivating the automatic lock To deactivate: press and hold the button for approximately five seconds. Requirements: An acoustic signal sounds and the indicator lamp goes out. The power supply or the vehicle has been switched on. Alternatively, the function can be switched on or off via the The doors are closed.
  • Page 184 eCitan - Owner's Manual Opening and closing Doors Locking and unlocking the vehicle with KEY‐ LOCKING OR UNLOCKING THE VEHICLE WITH THE BUTTON ON THE DOOR HANDLE LESS-GO Requirements: The key is outside the vehicle. All doors and the tailgate or rear doors are closed. LOCKING OR UNLOCKING THE VEHICLE BY REMOVING OR APPROACHING Lock the vehicle: Remove from the vehicle with the key.
  • Page 185 eCitan - Owner's Manual Opening and closing Doors Switching locking and unlocking on or off with KEYLESS-GO Multimedia system: 4 © 5 Settings 5 Vehicle 5 Automatic locking/unlocking Activating or deactivating the function. Unlocking and locking the driver's door with the emergency key To unlock: turn the emergency key anti-clockwise to position 1.

  • Page 186: Sliding Door

    eCitan - Owner's Manual Opening and closing Sliding door Sliding door Opening/closing the sliding door from outside OPENING WARNING & Risk of becoming trapped due to an open sliding door which is not engaged in place On an incline, the sliding door can move by itself. This can cause you or other people to become trapped.
  • Page 187 eCitan - Owner's Manual Opening and closing Sliding door Opening/closing the sliding door from inside OPEN (VAN) WARNING & Risk of becoming trapped due to sliding door opening towards the rear When you open the sliding door, the sliding door could hit other people as it moves towards the rear of the vehicle.
  • Page 188 eCitan - Owner's Manual Opening and closing Sliding door Close the sliding door. To lock: tilt switch in the direction of arrow 2. To unlock: tilt switch in the direction of arrow 3. When you open the sliding door from the inside or press the Ü button on the key, the sliding door is unlocked again.

  • Page 189: Tailgate

    eCitan - Owner's Manual Opening and closing Tailgate Tailgate Opening and closing the tailgate NOTE Damage to the tailgate caused by obstacles above the vehicle The tailgate swings rearwards and upwards when it is opened. Make sure that there is sufficient space behind and above the To close: pull the tailgate firmly downwards using the loop and close tailgate.
  • Page 190 eCitan - Owner's Manual Opening and closing Tailgate Insert a pin or similar implement into the opening of the slide piece 1. Push the slide piece to the left using the pin in the direction of the arrow. The tailgate is unlocked and opens slightly. Push the tailgate upwards.

  • Page 191: Rear-End Doors

    eCitan - Owner's Manual Opening and closing Rear-end doors Rear-end doors Opening/closing the rear-end doors from the WARNING & outside Danger of accidents due to concealed lighting systems If you open the rear doors by 90°, the rear lighting systems are con‐ cealed.
  • Page 192 eCitan - Owner's Manual Opening and closing Rear-end doors OPENING THE LEFT-HAND REAR-END DOOR Close the left-hand rear-end door firmly from the outside. LOCKING THE LEFT-HAND REAR-END DOOR MANUALLY (EMERGENCY LOCKING) If the starter battery is discharged, you can also lock the rear-end door using a switch on the rear-end door itself.
  • Page 193 eCitan - Owner's Manual Opening and closing Rear-end doors Opening/closing the rear-end doors from the Opening the rear-end doors 180° inside OPENING THE REAR-END DOORS FROM THE INSIDE Open the right-hand tailgate: Slide the latch upwards and open the Open the rear-end door 90°. right-hand tailgate.

  • Page 194: Side Window

    eCitan - Owner's Manual Opening and closing Side window Side window Opening and closing the side windows WARNING & Risk of becoming trapped when children operate the side windows WARNING Children could become trapped if they operate the side windows, par‐ &...
  • Page 195 eCitan - Owner's Manual Opening and closing Side window automatic reversing function is only an aid and is not a substitute for your attentiveness. If automatic operation of the side window does not work, there is no access preventer. AUTOMATIC REVERSING FUNCTION OF THE FRONT DOOR WINDOWS This function is available only for the front windows.
  • Page 196 eCitan - Owner's Manual Opening and closing Side window To open: pull lever in the direction of the arrow. WARNING & To lock: push lever 1. Risk of becoming trapped despite there being reversing protection on the side window To close: swivel lever inwards and push it back as far as it will go.

  • Page 197: Anti-Theft Prevention

    eCitan - Owner's Manual Opening and closing Anti-theft prevention Anti-theft prevention Function of immobiliser The alarm will not be deactivated, even if you immediately close the open door that has triggered it, forexample. The immobiliser prevents your vehicle from being started without the correct key.
  • Page 198 eCitan - Owner's Manual Opening and closing Anti-theft prevention Priming/deactivating the interior motion sen‐ TO DEACTIVATE Unlock the vehicle with the key. Switch on the vehicle. ACTIVATING The ATA is automatically deactivated. Close the side windows. For the United Kingdom only: The double locking system Make sure that nothing (suchas mascots or coat hangers) is hanging on switches off with the warning system.
  • Page 199 eCitan - Owner's Manual Opening and closing Anti-theft prevention DEACTIVATE THE INTERIOR MOTION SENSOR WHEN LOCKING YOUR VEHICLE IN THE FOLLOWING SITUATIONS: if there are people or animals remaining inside if the side windows remain open DEACTIVATE LIFT LOCK Switch the power supply on and off three times within 20 seconds. Remove the key from the vehicle.

  • Page 200: Seats And Stowage

    eCitan - Owner's Manual Seats and stowage Seats and stowage This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Notes on the correct driver's seat position 201 Sockets Wirelessly charging the mobile phone and...

  • Page 201: Notes On The Correct Driver's Seat Position

    eCitan - Owner's Manual Seats and stowage Notes on the correct driver's seat position Notes on the correct driver's seat position ENSURE THE FOLLOWING WHEN ADJUSTING STEERING WHEEL 1, SEAT WARNING BELT AND DRIVER'S SEAT 3: & Risk of accident due to adjusting the vehicle settings while the You are sitting as far away from the driver's airbag as possible, taking the vehicle is in motion following points into consideration:...
  • Page 202 eCitan - Owner's Manual Seats and stowage Notes on grab handles Notes on grab handles WARNING & Risk of injury due to excessive load on the grab handles If you apply your full body weight to the grab handle or pull it abruptly, the grab handle may be damaged or come loose from its anchorage.

  • Page 203: Adjusting The Front Seats

    eCitan - Owner's Manual Seats and stowage Seats Seats Adjusting the front seats WARNING & Risk of accident due to the driver's seat not being engaged WARNING The driver's seat may move unexpectedly while driving. & Risk of becoming trapped if the seats are adjusted by children This could cause you to lose control of the vehicle.
  • Page 204 eCitan - Owner's Manual Seats and stowage Seats WARNING WARNING & & Risk of becoming trapped if the seat height is adjusted carelessly Risk of injury or death due to incorrect seat position If you adjust the seat height carelessly, you or other vehicle occupants The seat belt will not offer the intended level of protection if you have could be trapped and thereby injured.

  • Page 205: Adjusting The Seat Fore-And-Aft Position

    eCitan - Owner's Manual Seats and stowage Seats NOTE Damage to the seats when moving the seats back The seats may be damaged by objects when moving the seats back. When moving the seats back, make sure that there are no objects in the footwell, under or behind the seats.
  • Page 206 eCitan - Owner's Manual Seats and stowage Seats Folding the centre seat backrest of the front To make it softer: push lever passenger bench seat forwards and back‐ To make it firmer: push lever down. wards (panel van) Adjusting the lumbar support electrically WARNING &...
  • Page 207 eCitan - Owner's Manual Seats and stowage Seats WARNING WARNING & & Risk of an accident because the seat backrest is not engaged Risk of injury due to head restraints not being fitted or being adjusted incorrectly The seat backrest may fold forwards. If head restraints have not been installed or have not been adjusted THERE IS A RISK OF THE FOLLOWING, IN PARTICULAR: correctly, there is an increased risk of injury in the head and neck area,...
  • Page 208 eCitan - Owner's Manual Seats and stowage Seats To use the table or stowage space, you can fold the centre seat backrest on NOTE the front passenger bench seat forwards. Damage to the seats when moving the seats back The seats may be damaged by objects when moving the seats back. When moving the seats back, make sure that there are no objects in the footwell, under or behind the seats.
  • Page 209 eCitan - Owner's Manual Seats and stowage Seats WARNING WARNING & & Risk of accident and injury due to the rear bench seat and seat Risk of injury due to the three-point seat belt being thrown around backrest not being engaged while driving The rear bench seat and seat backrest may fold forwards, even when The unused three-point seat belt of the centre rear seat can be thrown...
  • Page 210 eCitan - Owner's Manual Seats and stowage Seats WARNING & Risk of accident and injury due to the rear bench seat and seat backrest not being engaged The rear bench seat and seat backrest may fold forwards, even when you are driving. As a result, the vehicle occupant will be pushed into the seat belt with increased force.

  • Page 211: Folding Back

    eCitan - Owner's Manual Seats and stowage Seats Requirements: FOLDING FORWARDS The area into which the seat backrest will fold is clear. The rear seat backrest head restraints are fully inserted. The front seat folding tables are folded up. YOU CAN FOLD THE REAR BENCH SEAT FORWARDS FOR THE FOLLOWING SITUATION: For easier access to the luggage compartment If you no longer require the rear bench seat folded forwards for access to the...
  • Page 212 eCitan - Owner's Manual Seats and stowage Seats ADJUSTING THE SEAT BACKREST INCLINATION ON THE REAR SEATS NOTE Damage to the centre seat belt due to entrapment when the seat WARNING & backrest is folded back Risk of becoming trapped when adjusting the seats The centre seat belt may become trapped when the seat backrest is When you adjust a seat, you may trap yourself or a vehicle occupant.
  • Page 213 eCitan - Owner's Manual Seats and stowage Seats The inclination of the rear seat backrests can be set to three positions. WARNING & Risk of an accident because the seat backrest is not engaged The seat backrest may fold forwards. THERE IS A RISK OF THE FOLLOWING, IN PARTICULAR: The vehicle occupant may be pressed against the seat belt.
  • Page 214 eCitan - Owner's Manual Seats and stowage Seats ADJUSTING THE REAR SEATS IN LONGITUDINAL DIRECTION WARNING & Risk of accident‑ and injury if the seat is not engaged WARNING & If a seat is not engaged, it may be thrown about while the vehicle is Risk of becoming trapped when adjusting the seats moving.
  • Page 215 eCitan - Owner's Manual Seats and stowage Seats Pull the black loop on the back of the rear seat and push or pull the WARNING rear seat into the desired position from behind. & Risk of accident if the rear seat and seat backrest are not engaged Before starting the journey, ensure that the rear seat is engaged.
  • Page 216 eCitan - Owner's Manual Seats and stowage Seats WARNING & Risk of injury from adjusting the rear seats while driving You or other vehicle occupants could become trapped and thereby injured. Adjust the rear seats before starting the vehicle. Seat belt strap holder, second row of seats (example) If a seat belt strap holder is available, hook seat belt into seat belt WARNING...
  • Page 217 eCitan - Owner's Manual Seats and stowage Seats Outer rear seats on second row of seats: pull release handle upwards as far as it will go. All rear seats: pull on red loop on the back of the rear seat. The rear seat anchorage will be released.
  • Page 218 eCitan - Owner's Manual Seats and stowage Seats DISCONNECTING AND CLOSING THE ELECTRICAL CONTACT OF THE INDI‐ NOTE VIDUAL SEATS IN THE REAR Damage to the rear seat electrical system due to improper con‐ nection of the rear seats. WARNING &...
  • Page 219 eCitan - Owner's Manual Seats and stowage Seats DISCONNECTING THE CONTACT Hook the cable of the plug into holder on the underside of the folded seat. Close the floor socket with cover 1. CLOSING THE CONTACT Remove cover of the floor socket. Remove cover of the floor socket.
  • Page 220 eCitan - Owner's Manual Seats and stowage Seats WARNING & Risk of accident if the rear seat and seat backrest are not engaged The rear seat and seat backrest may fold forwards, even when you are driving. As a result, the vehicle occupant will be pushed into the seat belt with increased force.
  • Page 221 eCitan - Owner's Manual Seats and stowage Seats REMOVING THE REAR SEATS WARNING The rear seats on the second and third rows of seats can be removed to & Risk of injury due to incorrect installation of the rear bench seat increase the load area.
  • Page 222 eCitan - Owner's Manual Seats and stowage Seats INSTALLING THE REAR SEATS Label: installation position (example) The rear seat can fully engage in the vehicle floor only if it is installed in its Swivel the rear seat as far forwards as it will go 5. original installation position.

  • Page 223: Head Restraints

    eCitan - Owner's Manual Seats and stowage Seats Head restraints Do not interchange the head restraints of the front and rear seats. Otherwise, you will not be able to set the height and inclination of the head restraints to the correct position. ADJUSTING THE HEAD RESTRAINTS ON THE FRONT SEATS WARNING &...
  • Page 224 eCitan - Owner's Manual Seats and stowage Seats FITTING/REMOVING THE FRONT SEAT HEAD RESTRAINTS Do not interchange the head restraints of the front and rear seats. Otherwise, you will not be able to set the height and inclination of the head restraints to the correct position.
  • Page 225 eCitan - Owner's Manual Seats and stowage Seats If necessary, fold back the seat backrest. WARNING & Insert the head restraint such that the notches on the bar are on the left Risk of injury due to head restraints not being fitted or being when viewed in the direction of travel.
  • Page 226 eCitan - Owner's Manual Seats and stowage Seats ADJUSTING THE REAR SEAT HEAD RESTRAINTS (INDIVIDUAL SEATS) To lower: press release knob in the direction of the arrow and push the head restraint down. WARNING & If the centre seat on the second seat row is not occupied: press the Risk of injury due to head restraints not being fitted or being head restraint down all the way.
  • Page 227 eCitan - Owner's Manual Seats and stowage Seats Do not interchange the head restraints of the front and rear seats. Otherwise, Insert the head restraint such that the notches on the bar are at the you will not be able to adjust the heights and angles of the head restraints front and back when viewed in the direction of travel.
  • Page 228 eCitan - Owner's Manual Seats and stowage Seats REMOVING Slide the bars into the guides in the rear seat until the head restraint engages. To move them all the way down: press release knob in the direction of the arrow. Push the head restraint all the way down.
  • Page 229 eCitan - Owner's Manual Seats and stowage Seats WARNING & Risk of accident due to adjusting the vehicle settings while the vehicle is in motion YOU COULD LOSE CONTROL OF THE VEHICLE IN THE FOLLOWING SITUATIONS IN PARTICULAR: if you adjust the driver's seat, the head restraint, the steering Pull handle upwards and hold it in place.
  • Page 230 eCitan - Owner's Manual Seats and stowage Seats Switching the seat heating on or off WARNING & Risk of burns due to repeatedly switching on the seat heating Repeatedly switching on the seat heating can cause the seat cushion and seat backrest padding to become very hot. In particular, the health of persons with limited temperature sensitivity or a limited ability to react to high temperatures may be affected or they may even suffer burn-like injuries.

  • Page 231: Adjusting The Steering Wheel

    eCitan - Owner's Manual Seats and stowage Steering wheel Steering wheel Adjusting the steering wheel WARNING & Risk of entrapment for children when adjusting the steering wheel WARNING Children could injure themselves if they adjust the steering wheel. & Risk of accident due to adjusting the vehicle settings while the Never leave children unattended in the vehicle.
  • Page 232 eCitan - Owner's Manual Seats and stowage Steering wheel Switching the steering wheel heater on/off Requirements: The ignition is switched on. Press button 2. If indicator lamp lights up, the steering wheel heater is switched on. When you switch the ignition off, the steering wheel heater will switch off. F420 0114 02...

  • Page 233: Stowage Areas

    eCitan - Owner's Manual Seats and stowage Stowage areas Stowage areas Notes on loading guidelines WARNING & Risk of injury due to objects being stowed incorrectly Objects in the deployment area of an airbag may prevent the airbag from If objects in the vehicle interior are stowed incorrectly, they may slide functioning correctly.
  • Page 234 eCitan - Owner's Manual Seats and stowage Stowage areas Camera-based driving systems and the sensor functions of the inside mirror WARNING may be impaired if you are transporting a load on the roof and it protrudes & Risk of injury if maximum roof load is exceeded more than 40 cm over the edge of the roof.
  • Page 235 eCitan - Owner's Manual Seats and stowage Stowage areas Stowage spaces in the vehicle interior OVERVIEW OF THE FRONT STORAGE COMPARTMENTS WARNING & Risk of injury due to objects being stowed incorrectly If objects in the vehicle interior are stowed incorrectly, they may slide or be thrown around and hit vehicle occupants.
  • Page 236 eCitan - Owner's Manual Seats and stowage Stowage areas OPENING AND CLOSING THE STOWAGE COMPARTMENT IN THE INSTRU‐ MENT PANEL WARNING & Risk of injury due to objects being stowed incorrectly If objects in the vehicle interior are stowed incorrectly, they may slide or be thrown around and hit vehicle occupants.
  • Page 237 eCitan - Owner's Manual Seats and stowage Stowage areas OPENING AND CLOSING THE STOWAGE COMPARTMENT IN THE FRONT To open: move the cover of the stowage compartment in front armrest ARMREST upwards in the direction of the arrow. The stowage compartment in the armrest is open. WARNING &...
  • Page 238 eCitan - Owner's Manual Seats and stowage Stowage areas OPENING THE STOWAGE COMPARTMENT IN THE ARMREST OF THE FRONT PASSENGER BENCH SEAT WARNING & Risk of injury due to objects being stowed incorrectly If objects in the vehicle interior are stowed incorrectly, they can slide or be thrown around and hit vehicle occupants.
  • Page 239 eCitan - Owner's Manual Seats and stowage Stowage areas Expanding the load compartment by folding Fold back seat cushion 1. the seat backrest on the front passenger side Pull seat cushion upwards in the middle at the front and push it down at the back.
  • Page 240 eCitan - Owner's Manual Seats and stowage Stowage areas FOLDING FORWARDS WARNING & Risk of an accident because the seat backrest is not engaged The seat backrest may fold forwards. THERE IS A RISK OF THE FOLLOWING, IN PARTICULAR: The vehicle occupant may be pressed against the seat belt. The seat belt cannot protect as intended and could cause additional injury.
  • Page 241 eCitan - Owner's Manual Seats and stowage Stowage areas You will then be able to open the partition grille (/ page 523) to WARNING & increase the size of the load compartment. Risk of accident if the rear bench seat, rear seat and seat backrest are not engaged The rear bench seat, rear seat and seat backrest may fold forwards, FOLDING BACK...
  • Page 242 eCitan - Owner's Manual Seats and stowage Stowage areas Requirements: The area into which the seat backrest is folded is clear. The rear seat backrest head restraints are fully inserted. The front seat folding tables are folded up. The load on the rear bench seat must not exceed 300 kg. You can fold the left seat backrest forwards together with the middle seat backrest and fold the right seat backrest forwards separately.
  • Page 243 eCitan - Owner's Manual Seats and stowage Stowage areas WARNING NOTE & Risk of accident if the rear bench seat, rear seat and seat backrest Damage to the centre seat belt due to entrapment when the seat are not engaged backrest is folded back The rear bench seat, rear seat and seat backrest may fold forwards, The centre seat belt may become trapped when the seat backrest is...
  • Page 244 eCitan - Owner's Manual Seats and stowage Stowage areas Through-loading feature for individual seats WARNING & in the rear Risk of accident and injury if the seat and seat backrest are not engaged FOLDING THE REAR SEAT BACKREST FORWARDS (INDIVIDUAL SEATS) The seat and seat backrest can fold forwards.
  • Page 245 eCitan - Owner's Manual Seats and stowage Stowage areas WARNING & Risk of injury due to the three-point seat belt being thrown around while driving The unused three-point seat belt of the centre rear seat can be thrown around while driving. If the three-point seat belt of the centre rear seat is not being Seat belt strap holder, second row of seats (example) used, always secure both seat belt tongues in the holder.
  • Page 246 eCitan - Owner's Manual Seats and stowage Stowage areas WARNING & Risk of becoming trapped when adjusting the seats When you adjust a seat, you may trap yourself or a vehicle occupant. When adjusting a seat, make sure that no one has any body parts in the sweep of the seat.
  • Page 247 eCitan - Owner's Manual Seats and stowage Stowage areas Always ensure that all vehicle occupants have their seat belts fastened cor‐ rectly and are sitting properly. Particular attention must be paid to children. Pull back release lever 2. If you no longer require the folded-down seat backrest as a loading area, fold The corresponding seat backrest will be unlocked.
  • Page 248 eCitan - Owner's Manual Seats and stowage Stowage areas WARNING & Risk of accident if the rear bench seat, rear seat and seat backrest are not engaged The rear bench seat, rear seat and seat backrest may fold forwards, even while the vehicle is in motion. As a result, the vehicle occupant will be pressed into the seat belt with increased force.
  • Page 249 eCitan - Owner's Manual Seats and stowage Stowage areas Ensure that the bench seat is engaged. To do so, shake it forcefully. If necessary, fold the entire bench seat back slightly and firmly move it towards the front seats again. FOLDING THE BENCH SEAT BACK NOTE Damage to objects in the expanded load compartment...

  • Page 250: Folding Table

    eCitan - Owner's Manual Seats and stowage Folding table Folding table Using the folding table of the inner seat back‐ rest WARNING & Risk of injury due to objects being stowed incorrectly If objects in the vehicle interior are stowed incorrectly, they may slide Fold the inner seat backrest forwards (/ page 206).

  • Page 251: Ashtray And Cigarette Lighter

    eCitan - Owner's Manual Seats and stowage Ashtray and cigarette lighter Ashtray and cigarette lighter Using ashtrays You can remove the top part of the ashtray for cleaning or emp‐ tying by twisting it. Clean the ashtray, e.g. with clean, lukewarm FITTING THE ASHTRAY water.
  • Page 252 eCitan - Owner's Manual Seats and stowage Ashtray and cigarette lighter Requirements: The power supply is switched on. Press in cigarette lighter 1. You can use the cigarette lighter socket for accessories with a maximum current draw of 180 W (15  A). F420 0114 02...
  • Page 253 eCitan - Owner's Manual Seats and stowage Sockets Sockets Using the 12 V socket in the front centre con‐ Using the 230 V socket in the front centre sole console Requirements: Requirements: The power supply is switched on. The power supply is switched on. Only devices with up to a maximum of 180 W (15 A) are permissible.
  • Page 254 eCitan - Owner's Manual Seats and stowage Sockets Overview of the USB ports DEPENDING ON ITS EQUIPMENT, THE VEHICLE HAS THE FOLLOWING USB PORTS: In the storage compartment in the front centre console In the storage compartment in the instrument panel In the electronics compartment in the rear centre console Example: USB ports in the storage compartment in the front centre console Type C USB ports...

  • Page 255: Wirelessly Charging The Mobile Phone And Coupling With The Exterior Aerial

    eCitan - Owner's Manual Seats and stowage Wirelessly charging the mobile phone and coupling with the exterior aerial Wirelessly charging the mobile phone and coupling with the exterior aerial Notes on wirelessly charging the mobile WARNING & phone Risk of fire if objects are placed in the mobile phone tray while charging There is a risk of fire if you place additional objects in the mobile phone WARNING...
  • Page 256 Protec‐ The mobile phone is suitable for wireless charging. tive covers which are necessary for wireless charging are an exception. A list of compatible mobile phones can be found at: https:// www.mercedes-benz-mobile.com/ F420 0114 02...
  • Page 257 eCitan - Owner's Manual Seats and stowage Wirelessly charging the mobile phone and coupling with the exterior aerial Place the mobile phone on the charging mat with the display upwards. When a message is shown in the multimedia system, the mobile phone is being charged.
  • Page 258 eCitan - Owner's Manual Seats and stowage Fitting/removing the floor mats Fitting/removing the floor mats INSTALLING WARNING & Risk of accident due to objects in the driver's footwell Objects in the driver's footwell may impede pedal travel or block a depressed pedal.
  • Page 259 eCitan - Owner's Manual Seats and stowage Fitting/removing the floor mats Electric vehicles: place the long edge of the rear mats against the heel plate and press it to the floor. REMOVING Slide the driver's seat backwards and pull the floor mat off holders 2. Remove the floor mat.

  • Page 260: Installation

    The smartphone holder will engage. Mercedes-Benz recommends that you use holders that have been approved for your vehicle by Mercedes-Benz. Further information on suitable smart‐ phone holders can be obtained at a qualified specialist workshop.
  • Page 261 eCitan - Owner's Manual Seats and stowage Installing/removing the smartphone holder REMOVAL Press release knob on the smartphone holder. The smartphone holder will be released. Remove the smartphone holder upwards in the direction of arrow 5. Insert cover cap again. Back to Contents F420 0114 02...

  • Page 262: Light And Vision

    eCitan - Owner's Manual Light and vision Light and vision This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Exterior lighting Adjusting the interior lighting Replacing light sources...

  • Page 263: Exterior Lighting

    eCitan - Owner's Manual Light and vision Exterior lighting Exterior lighting Notes on adjusting the lights when driving Light switch abroad OPERATING THE LIGHT SWITCH It is not necessary to convert the headlamps. The legal requirements are also met in countries in which traffic drives on the other side of the road. Information about lighting systems and your responsibility The vehicle's various lighting systems are only aids.
  • Page 264 eCitan - Owner's Manual Light and vision Exterior lighting You switch off the vehicle by pressing the start/stop button WARNING (/ page 295). & Risk of accident when the dipped beam is switched off in poor SWITCHING ON THE DAYTIME RUNNING LIGHTS visibility When the light switch is set to Ã, the dipped beam may not be switched on automatically if there is fog, snow or other causes of poor...
  • Page 265 eCitan - Owner's Manual Light and vision Exterior lighting To switch the rear fog light on or off: press the R button. 2 Driver's seat, front passenger seat and rear seats occupied, load compart‐ ment or loading area laden Comply with the country-specific regulations for using the rear fog lamp. 3 Driver's seat and front passenger seat occupied and maximum permitted rear axle load being used ADJUSTING HEADLAMP RANGE...

  • Page 266: Turn Signal Light

    eCitan - Owner's Manual Light and vision Exterior lighting Switching the hazard warning light system Use the combination switch to activate the desired function. on/off SWITCHING ON HIGH BEAM Switch on the low beam (/ page 263). Push the combination switch forwards 1. The K indicator lamp on the instrument cluster will light up.

  • Page 267: Adaptive Highbeam Assist

    eCitan - Owner's Manual Light and vision Exterior lighting Adaptive Highbeam Assist AT SPEEDS GREATER THAN 40 KM/H, THE SYSTEM WILL SWITCH TO THE FOLLOWING SETTING: ADAPTIVE HIGHBEAM ASSIST FUNCTION If no other road users are detected, high beam will switch on automati‐ cally.
  • Page 268 eCitan - Owner's Manual Light and vision Exterior lighting SWITCHING HIGHBEAM ASSIST ON/OFF WARNING & Risk of accident despite Adaptive Highbeam Assist ADAPTIVE HIGHBEAM ASSIST DOES NOT REACT TO: road users without lights, e.g. pedestrians road users with poor lighting, e.g. cyclists road users whose lighting is obstructed, e.g.

  • Page 269: Adjusting The Interior Lighting

    eCitan - Owner's Manual Light and vision Adjusting the interior lighting Adjusting the interior lighting Adjusting the interior lighting Switching the interior lighting in the rear passenger compartment or the load compart‐ FRONT OVERHEAD CONTROL PANEL ment on/off OPERATING UNIT IN THE REAR PASSENGER COMPARTMENT Interior lighting buttons (example) z Front left reading lamp | Front interior lighting...
  • Page 270 eCitan - Owner's Manual Light and vision Adjusting the interior lighting OPERATING UNIT IN THE LOAD COMPARTMENT Load compartment lighting buttons (example) To switch on: press button 1. To switch off: press button 2. Switching the interior lighting switch-off delay time on/off Multimedia system: 4 ©...

  • Page 271: Replacing Light Sources

    eCitan - Owner's Manual Light and vision Replacing light sources Replacing light sources Instructions for replacing illuminants Stains on the glass tube will reduce the service life of the illuminant. Do not touch the glass tube with your bare hands. If necessary, clean the glass tube with alcohol or spirits when it is cold and wipe it down with a lint-free cloth.
  • Page 272 eCitan - Owner's Manual Light and vision Replacing light sources REPLACING LIGHT SOURCES IN THE HALOGEN HEADLAMP Halogen headlamps High beam: H7 55 W bulb Low beam housing cover Low beam: H7 55 W bulb High beam housing cover REPLACING ILLUMINANTS IN THE HEADLAMP Open the bonnet.

  • Page 273: Replacing Rear Bulbs

    eCitan - Owner's Manual Light and vision Replacing light sources Replacing rear bulbs REPLACING ILLUMINANTS IN THE TAIL LAMP Requirements: The lighting system is switched off. Tail light: You require a P 21/5 W light bulb. Rear fog light: You require a P 21 W light bulb. Brake/tail light: You require a P 21/5 W light bulb.
  • Page 274 eCitan - Owner's Manual Light and vision Replacing light sources Remove the corresponding bulb. Insert the corresponding new bulb. F420 0114 02...

  • Page 275: Windscreen Wipers

    eCitan - Owner's Manual Light and vision Windscreen wipers Windscreen wipers Switching the windscreen wipers on and off Single wipe/washing: press the button on the combination switch in the direction of arrow 1. í Single wipe î Wiping with washer fluid Switching the rear window wiper on and off î...

  • Page 276: Replacing The Windscreen Wiper Blades

    eCitan - Owner's Manual Light and vision Windscreen wipers To switch intermittent wiping on or off: press button 2. Within about one second, press the î button twice on the combina‐ tion switch as far as the first point of resistance. When the rear window wiper is switched on, the è...

  • Page 277: Replacing Rear Window Wiper Blades

    eCitan - Owner's Manual Light and vision Windscreen wipers Replacing rear window wiper blades FITTING THE WIPER BLADES Push the new wiper blade onto the wiper arm in the direction of arrow Fold wiper arm away from the rear window until it engages in the until the release knob engages.

  • Page 278: Mirrors

    eCitan - Owner's Manual Light and vision Mirrors Mirrors Operating the outside mirrors WARNING & Risk of accident due to misjudgement of distance when using the outside mirror WARNING & Risk of accident due to adjusting the vehicle settings while the The outside mirrors reflect objects on a smaller scale.
  • Page 279 eCitan - Owner's Manual Light and vision Mirrors NOTE Damage to the electric outside mirrors due to manual or forced folding in. If the electric outside mirrors are folded in or out manually, the outside mirrors may be damaged and will not engage properly. If the outside mirrors are not folded in at the car wash, the wash brushes may forcibly fold in and damage the outside mirrors.

  • Page 280: Climate Control

    eCitan - Owner's Manual Climate control Climate control This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Overview of climate control systems Operating climate control systems Operating air vents...

  • Page 281: Overview Of Climate Control Systems

    eCitan - Owner's Manual Climate control Overview of climate control systems Overview of climate control systems Heating system overview THERMOTRONIC overview Sets the temperature (/ page 285) Sets the temperature on the left (/ page 285) ¬ Demists the windscreen (/ page 285) ¬ Demists the windscreen (/ page 285) K Sets the airflow (/ page 284) K Sets the airflow (/ page 284) ^ Switches off the heating system (/ page 283)
  • Page 282 eCitan - Owner's Manual Climate control Overview of climate control systems The indicator lamps on the buttons signal that the function in question has been switched on. F420 0114 02...

  • Page 283: Operating Climate Control Systems

    eCitan - Owner's Manual Climate control Operating climate control systems Operating climate control systems Switching the climate control system on/off Switch off the A/C function only briefly. Otherwise, the windows could mist up more quickly. VEHICLES WITH HEATING OR AIR CONDITIONING SYSTEMS To switch on: set the airflow controller K to level 1 or higher.

  • Page 284: Setting The Air Distribution

    eCitan - Owner's Manual Climate control Operating climate control systems Setting the air distribution Temperature Requirements: It is possible to manually adjust the airflow and temperature at any time by turning the corresponding controllers on the air conditioning control panel. The climate control system has been switched on (/ page 283).

  • Page 285: Setting The Temperature

    eCitan - Owner's Manual Climate control Operating climate control systems Automatic mode: press the à button to adjust the airflow automati‐ The synchronisation function controls the climate control function centrally. cally. The temperature and air distribution settings for the driver's side will be adop‐ ted automatically for the front passenger side.

  • Page 286: Switching Air-Recirculation Mode On/Off

    eCitan - Owner's Manual Climate control Operating climate control systems Switching air-recirculation mode on/off Switching the windscreen heater on and off VEHICLES WITH HEATING OR AIR CONDITIONING SYSTEMS WARNING & To switch on: press the d button. Risk of burns from touching the windscreen when the windscreen When the indicator lamp on the d button lights up, air-recirculation heater is switched on mode is switched on and the interior air will be recirculated.
  • Page 287 eCitan - Owner's Manual Climate control Operating climate control systems To switch on: press the button. If indicator lamp lights up, the windscreen heater is switched on. To switch off:press button 2again. The indicator lamp on the button will go out. The windscreen heater will switch off automatically after a few minutes.

  • Page 288: Operating Air Vents

    eCitan - Owner's Manual Climate control Operating air vents Operating air vents Adjusting the front-compartment air vents Adjusting the air vents in the rear WARNING WARNING & & Risk of burns or frostbite due to being too close to the air vents Risk of burns or frostbite due to being too close to the air vents Very hot or very cold air can flow from the air vents.
  • Page 289 eCitan - Owner's Manual Climate control Operating air vents To open or close: turn controller up or down. To adjust the airflow direction: hold air vent in the centre using controller and move it up or down or to the left or right. F420 0114 02...
  • Page 290 eCitan - Owner's Manual Climate control Pre-entry climate control Pre-entry climate control Pre-entry climate control at departure time With active pre-entry climate control, the state of charge of the high-voltage battery may be reduced, even if the charging cable connector is inserted. function DURING COOLING, THE FOLLOWING FUNCTIONS WILL BE ACTIVATED AS NEEDED:...
  • Page 291 Climate control Pre-entry climate control Setting pre-entry climate control at departure The function is deactivated via the Mercedes-Benz app. time Note that setting pre-entry climate control at departure time via the multime‐ dia system is possible only for vehicles with a navigation system. In vehicles Multimedia system: without a navigation system, you can set pre-entry climate control at depar‐...

  • Page 292: Driving And Parking

    eCitan - Owner's Manual Driving and parking Driving and parking This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Driving DYNAMIC SELECT button Transmission...

  • Page 293: Driving

    eCitan - Owner's Manual Driving and parking Driving Driving Notes on electric mode OBSERVE THE FOLLOWING NOTES ON VEHICLE NOISE EMISSIONS AND THE ACOUSTIC VEHICLE ALERTING SYSTEM: The vehicle is equipped with an all-electric drive system and produces WARNING & considerably lower vehicle noise emissions than a vehicle with a com‐...
  • Page 294 eCitan - Owner's Manual Driving and parking Driving Recuperative deceleration FUNCTION OF RECUPERATIVE DECELERATION Depending on the selected recuperation level, the electric motor is operated as an alternator when in overrun mode and during braking in order to charge the high-voltage battery while driving. As soon as you release the accelerator pedal when the vehicle is in motion, recuperation in overrun mode is initiated.
  • Page 295 eCitan - Owner's Manual Driving and parking Driving Switching on the power supply with the start/ Requirements stop button The key is in the detection range of the aerial (/ page 296) and the key battery is not flat. WARNING & Accident– and risk of injury with unsupervised children in the vehicle IF YOU LEAVE CHILDREN UNATTENDED IN THE VEHICLE, THEY CAN IN PARTICULAR...

  • Page 296: Starting The Engine

    eCitan - Owner's Manual Driving and parking Driving Starting the engine NOTES ON THE KEY'S RADIO CONNECTIONS DANGER & Risk of fatal injury to persons with medical devices due to electro‐ magnetic radiation when using the start/stop button Tourer Persons with medical devices, e.g. pacemakers or defibrillators: Antenna detection range There is a radio connection between the key and the vehicle.
  • Page 297 eCitan - Owner's Manual Driving and parking Driving STARTING THE VEHICLE WITH THE START/STOP BUTTON WARNING & Risk of accident and injury due to animals left unsecured or unat‐ WARNING & tended in the vehicle Accident– and risk of injury with unsupervised children in the If you leave animals in the vehicle unattended or unsecured, they could vehicle press buttons or switches, for instance.
  • Page 298 eCitan - Owner's Manual Driving and parking Driving Start the vehicle again. STARTING THE VEHICLE WITH THE KEY IN THE MARKED SPACE (EMER‐ GENCY OPERATION MODE) WARNING & Accident– and risk of injury with unsupervised children in the vehicle IF YOU LEAVE CHILDREN UNATTENDED IN THE VEHICLE, THEY CAN IN PARTICULAR Open doors and thereby endanger other persons or road users.

  • Page 299: If The Vehicle Does Not Start

    eCitan - Owner's Manual Driving and parking Driving IF THE VEHICLE DOES NOT START: Place key in the marked space and leave it there. Depress the brake pedal. Start the vehicle with the start/stop button (/ page 297). Equipment without armrest You can also switch on the power supply for the vehicle with the start/stop button (/ page 295).
  • Page 300 eCitan - Owner's Manual Driving and parking Driving WARNING WARNING & & Risk of accident due to objects in the driver's footwell Risk of accident when vehicle is switched off due to steering wheel locking Objects in the driver's footwell may restrict the pedal travel or block a depressed pedal.

  • Page 301: Information About Driving Abroad

    Display messages will warn you that you are approaching the limit speed. INFORMATION ABOUT DRIVING ABROAD SERVICE An extensive Mercedes-Benz service is also available abroad. Nevertheless, please remember that services or spare parts may not be available immedi‐ F420 0114 02...

  • Page 302: Information On Braking

    Use energy recovery level D- to make use of the engine's heights and loading standards. braking effect. You can obtain information about this from a Mercedes-Benz Service Centre. DOWNHILL GRADIENTS INFORMATION ON BRAKING ON LONG AND STEEP DOWNHILL GRADIENTS YOU SHOULD OBSERVE THE...
  • Page 303 Until then, compensate for the reduced braking effect by depressing the brake you could damage the engine, electrics and transmission. pedal with greater force. For safety reasons, Mercedes-Benz recommends that you only have brake linings and brake discs installed in your vehicle which IF YOU HAVE TO DRIVE ON STRETCHES OF ROAD ON WHICH WATER HAS have been approved by Mercedes-Benz.
  • Page 304 eCitan - Owner's Manual Driving and parking Driving you must drive no faster than walking pace. ACCUMULATIONS OF SNOW AND ICE, PARTICULARLY WHEN FROZEN, IN THE AREA AROUND THE AIR INTAKE, MOVING PARTS, THE AXLES AND INFORMATION ABOUT DRIVING IN WINTER THE WHEEL WELLS MAY CAUSE THE FOLLOWING PROBLEMS: obstruction of the air intake WARNING...
  • Page 305 eCitan - Owner's Manual Driving and parking Driving WARNING NOTE & Risk of injury to hands when driving over obstacles Damage to the vehicle after driving off-road If you drive over obstacles or fall into tyre ruts, the steering wheel can When driving off-road, foreign bodies such as, e.

  • Page 306: Checklist Before Driving Off-Road

    Adapt your driving style to the off-road driving conditions. Drive carefully. Have any vehicle damage repaired at a qualified specialist workshop Mercedes-Benz recommends that you additionally carry a shovel as soon as possible. and a recovery rope with a shackle in the vehicle.

  • Page 307: Checklist After Driving Off-Road

    eCitan - Owner's Manual Driving and parking Driving CHECKLIST AFTER DRIVING OFF-ROAD Check the service brake for operating safety, e.g. carry out a brake test. Driving off-road places greater demands on your vehicle than normal road If you notice strong vibrations after driving off-road, check the wheels operation.

  • Page 308: Showing The Energy Flow Display

    eCitan - Owner's Manual Driving and parking Driving Showing the energy flow display THE SEGMENT'S LETTERING WILL LIGHT UP BRIGHTLY, THE OUTER EDGE WILL LIGHT UP AND THE SEGMENT WILL BE FILLED WHEN THE VEHICLE IS DRIVEN WITH THE FOLLOWING CHARACTERISTICS: Multimedia system: 4 ©...

  • Page 309: Dynamic Select Button

    eCitan - Owner's Manual Driving and parking DYNAMIC SELECT button DYNAMIC SELECT button Function of the DYNAMIC button Selecting a drive program You can use the DYNAMIC button to switch between the drive programs (/ page 309). DEPENDING ON THE DRIVE PROGRAM SELECTED, THE FOLLOWING VEHI‐ CLE CHARACTERISTIC WILL CHANGE: Drive AVAILABLE DRIVE PROGRAMS...

  • Page 310: Transmission

    eCitan - Owner's Manual Driving and parking Transmission Transmission Operating the selector lever Keep the key out of reach of children. FUNCTION OF THE SELECTOR LEVER Use the selector lever to switch the transmission position. The current trans‐ mission position will appear in the display section of the instrument display WARNING &...
  • Page 311 eCitan - Owner's Manual Driving and parking Transmission SELECTING REVERSE GEAR R Depress the brake pedal. Depress the brake pedal. Press and hold unlock button 1. Make sure that the vehicle is fully stationary. Move the selector lever in the direction of arrow i. The transmission position display will show i in the display section of Press and hold unlock button 1.
  • Page 312 eCitan - Owner's Manual Driving and parking Transmission SELECTING PARK POSITION P NOTE Damage due to engaging park position while the vehicle is WARNING & rolling Accident– and risk of injury with unsupervised children in the If you shift the transmission into park position j while the vehicle is vehicle rolling, the transmission may be damaged.
  • Page 313 eCitan - Owner's Manual Driving and parking Transmission SELECTING DRIVE POSITION D From position j, k or i: Depress the brake pedal. Press and hold unlock button 1. Move the selector lever in the direction of arrow h. The transmission position display will show h in the display section of the instrument display.

  • Page 314: Charging The High-Voltage Battery

    eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Charging the high-voltage battery Notes on charging the high-voltage battery Information on charging times can be found in technical data (/ page 643). NOTE NOTE Damage to the high-voltage battery due to long periods out of use Damage to the vehicle socket or the charge port due to incorrect or deep discharging handling...
  • Page 315 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Charge the high-voltage battery on average to a state of charge of the vehicle remaining non-operational for an extended period without 80%. Beyond a state of charge of 80%, the charging time is significantly charge increased.

  • Page 316: Led Status Display

    eCitan - Owner's Manual Driving and parking Charging the high-voltage battery charging station (mode 3) When charging at a public charging station: when charging is stationary charging with direct current via: complete, you must check whether the charging station must be charging station (mode 4) reactivated.
  • Page 317 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery electrical auxiliary consumers in the vehicle being switched on, e.g. oper‐ ating the climate control system the vehicle remaining non-operational for an extended period without charge THE CHARGING TIME OF THE HIGH-VOLTAGE BATTERY MAY BE INCREASED BY THE FOLLOWING: active pre-entry climate control high or low outside temperatures...
  • Page 318 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Charging cable bag in the boot/load compartment (example: panel van) Tighten retaining strap so that the knot around tie-down eye tight and secure. If you have ordered an additional charging cable, charging cable bag with retaining strap is located in the boot or load compartment, as delivered.
  • Page 319 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery OPENING THE SOCKET FLAP IN THE MBUX MULTIMEDIA SYSTEM Press to open the socket flap. Open socket flap Additional notes on the charging process with alternating or direct current: (/ page 314). UNLOCKING THE CHARGING CABLE (MODE 3 OR 4) When the function is active, the charging cable is unlocked once the maximum state of charge is reached.
  • Page 320 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery SETTING THE DEPARTURE TIME SETTING CHARGING PAUSES (ALTERNATING CURRENT ONLY) The set departure times are used for the vehicle's pre-entry climate control Up to four charging pauses can be set in which the vehicle is not charged, even and for predictions regarding the approximate state of charge and range at the if it is connected to a charging station.
  • Page 321 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Notes on charging the high-voltage battery at Multiple sockets a mains socket (mode 2) Only use a socket adapter that has been tested and approved by the manufacturer for charging the high-voltage battery in an DANGER electric vehicle.
  • Page 322 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Only charging cables which fulfil the local mains requirements of your location NOTE and are approved for your vehicle may be used. Overloading the mains socket due to excessive charging current If you have questions concerning charging cables or if there is a malfunction, If the charging current is too high, the fuse could be tripped or the please contact a qualified specialist workshop.

  • Page 323: Notes On Charging The High-Voltage Battery At A Wallbox (Mode 3)

    eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Notes on charging the high-voltage battery at DANGER & a wallbox (mode 3) Risk of fatal injuries when carrying out maintenance work during the charging process During the charging process, the high-voltage on-board electrical sys‐ DANGER &...
  • Page 324 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Notes on charging the high-voltage battery at DANGER & a charging station (mode 3/4) Risk of fatal injuries when carrying out maintenance work during the charging process During the charging process, the high-voltage on-board electrical sys‐ DANGER &...

  • Page 325: Starting The Charging Process

    eCitan - Owner's Manual Driving and parking Charging the high-voltage battery is referred to as recharge efficiency. Charging losses occur, for example owing DANGER to heat build-up when charging or from auxiliary consumers that are switched & Risk of fatal injury if damaged component parts are used on.
  • Page 326 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery NOTE NOTE Damage to the vehicle due to overvoltage in the mains supply Damaged or dirty vehicle socket when the socket flap is open The vehicle is equipped with an electrical fuse which protects it against Always keep the socket cover and the socket flap closed when overvoltage in the mains supply.
  • Page 327 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery CHARGING AT A WALLBOX OR CHARGING STATION (MODE 3): Insert the charging cable plug into port of the vehicle socket. Port Press the ù button in the vehicle beneath the light switch. remains free and should remain covered by the lower part of socket Socket flap opens slightly.

  • Page 328: Ending The Charging Process

    eCitan - Owner's Manual Driving and parking Charging the high-voltage battery If the vehicle is connected to the alternating current mains sup‐ NOTE ply (mode 2 or 3), the high-voltage battery will be recharged Damage to the vehicle due to overvoltage in the mains supply automatically as needed or when electrical consumers such as, The vehicle is equipped with an electrical fuse which protects it against e.g.
  • Page 329 eCitan - Owner's Manual Driving and parking Charging the high-voltage battery Press the ù charging interruption button on the key or in the vehicle NOTE beneath the light switch. Damaged or dirty vehicle socket when the socket flap is open If the indicator lamp then lights up white continuously, the charging Always keep the socket cover and the socket flap closed when process is ended and the charging cable connector is unlocked and...

  • Page 330: Parking The Vehicle

    eCitan - Owner's Manual Driving and parking Parking Parking Parking the vehicle WARNING & Risk of accident and injury due to animals left unsecured or unat‐ tended in the vehicle WARNING & Accident– and risk of injury with unsupervised children in the If you leave animals in the vehicle unattended or unsecured, they could vehicle press buttons or switches, for instance.

  • Page 331: Electric Parking Brake

    eCitan - Owner's Manual Driving and parking Parking You will be able to operate the side windows for five minutes NOTE after you have switched off the vehicle. Damage to the vehicle or the drivetrain due to rolling away Always park your vehicle safely and according to legal require‐ ments.
  • Page 332 eCitan - Owner's Manual Driving and parking Parking For the automatic functions to work correctly, the driver must be seated in the THE ELECTRIC PARKING BRAKE IS ALSO AUTOMATICALLY APPLIED WHEN correct seat position (/ page 201). THE TRANSMISSION IS NOT IN POSITION P, BUT ONE OF THE FOLLOWING SITUATIONS OCCURS: The function of the electric parking brake is dependent on the on-board elec‐...
  • Page 333 eCitan - Owner's Manual Driving and parking Parking RELEASING THE ELECTRIC PARKING BRAKE AUTOMATICALLY The vehicle has been started. The transmission is in position h or k and you depress the accelerator. WARNING & Accident– and risk of injury with unsupervised children in the You switch from transmission position j to position h or k.

  • Page 334: Applying The Electric Parking Brake

    eCitan - Owner's Manual Driving and parking Parking APPLYING/RELEASING THE ELECTRIC PARKING BRAKE MANUALLY APPLYING THE ELECTRIC PARKING BRAKE WARNING & Accident– and risk of injury with unsupervised children in the vehicle IF YOU LEAVE CHILDREN UNATTENDED IN THE VEHICLE, THEY CAN IN PARTICULAR Open doors and thereby endanger other persons or road users.

  • Page 335: Emergency Braking

    eCitan - Owner's Manual Driving and parking Parking DURING THE BRAKING PROCEDURE, YOU WILL RECEIVE THE FOLLOWING If you apply and release the parking brake frequently within a FEEDBACK FROM THE VEHICLE: short period, it may not be possible to release the parking brake again in some cases.
  • Page 336 eCitan - Owner's Manual Driving and parking Parking PARKING UP THE VEHICLE FOR OVER FOUR WEEKS Method 1: connect the batteries to a trickle charger via the jump-start connection. Method 2: interrupt the power supply by activating standby mode . Method 3: disconnect all batteries.

  • Page 337: Driving And Driving Safety Systems

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems Driving and driving safety systems Notes on driving systems and your responsi‐ bility Your vehicle is equipped with driving systems which assist you in driving, parking and manoeuvring the vehicle. The driving systems are only aids. They are not a substitute for you paying attention to your surroundings and do not relieve you of your responsibility pertaining to road traffic law.
  • Page 338 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Front radar In the event of damage, or following a severe impact, have the function of the sensors checked at a qualified specialist workshop. Have damage or stone Front ultrasonic sensors chips in the area of the cameras repaired at a qualified specialist workshop.
  • Page 339 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Function of ABS (Anti-lock Braking System) Function of BAS (Brake Assist System) Observe the important safety notes for the driving safety systems WARNING (/ page 337). & Risk of an accident caused by a malfunction in BAS (Brake Assist ABS CONTROLS THE BRAKE PRESSURE IN CRITICAL SITUATIONS: System) If BAS is malfunctioning, the braking distance in an emergency braking...
  • Page 340 eCitan - Owner's Manual Driving and parking Driving and driving safety systems If ASR is malfunctioning, the ÷ indicator lamp lights up in the instrument IT MAY BE BEST TO DEACTIVATE ASR IN THE FOLLOWING SITUATIONS: cluster and the drive system performance may be reduced. when using snow chains ASR improves traction, i.e.
  • Page 341 eCitan - Owner's Manual Driving and parking Driving and driving safety systems ® CAN, WITHIN PHYSICAL LIMITS, MONITOR AND IMPROVE DRIVING If ASR is switched off and on too often in succession, the func‐ STABILITY AND TRACTION IN THE FOLLOWING SITUATIONS: tion can no longer be switched off until the vehicle has been completely switched off and on again.
  • Page 342 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Function of Active Brake Assist Function of ESP ® Crosswind Assist ACTIVE BRAKE ASSIST CONSISTS OF THE FOLLOWING FUNCTIONS: CROSSWIND ASSIST DOES NOT REACT UNDER THE FOLLOWING CONDI‐ TIONS: Distance warning function The vehicle is subjected to severe jolts and vibrations, e.g.
  • Page 343 eCitan - Owner's Manual Driving and parking Driving and driving safety systems THE INDIVIDUAL SUBFUNCTIONS ARE AVAILABLE IN THE FOLLOWING WARNING SPEED RANGES: & Risk of an accident caused by limited detection performance of THE DISTANCE WARNING FUNCTION WARNS YOU IN THE FOLLOWING Active Brake Assist SITUATIONS: Active Brake Assist cannot always clearly identify objects and complex...
  • Page 344 eCitan - Owner's Manual Driving and parking Driving and driving safety systems AUTONOMOUS BRAKING FUNCTION ACTIVE BRAKE ASSIST MAY CANCEL THE BRAKE APPLICATION WHEN ONE OF THE FOLLOWING CONDITIONS IS FULFILLED: THE AUTONOMOUS BRAKING FUNCTION MAY INTERVENE AT SPEEDS STARTING FROM APPROXIMATELY 8 KM/H IN THE FOLLOWING SITUA‐ You manoeuvre to avoid the obstacle.

  • Page 345: Cruise Control And Limiter

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems Setting Active Brake Assist DEACTIVATING ACTIVE BRAKE ASSIST Requirements: It is recommended that Active Brake Assist always be left activa‐ ted. The vehicle is switched on. Select Off. Multimedia system: The distance warning function and autonomous braking function can 4 ©...
  • Page 346 eCitan - Owner's Manual Driving and parking Driving and driving safety systems If you accelerate to overtake, forexample, the stored speed is not deleted. electric motor's braking effect can thus be used to charge the high-voltage If you remove your foot from the accelerator pedal after overtaking, cruise battery.

  • Page 347: Cruise Control

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems OPERATING CRUISE CONTROL OR THE VARIABLE LIMITER WARNING & Risk of accident due to stored speed If you call up the stored speed and this is lower than your current speed, the vehicle decelerates.
  • Page 348 eCitan - Owner's Manual Driving and parking Driving and driving safety systems SWITCHING BETWEEN CRUISE CONTROL AND THE VARIABLE LIMITER ACTIVATING CRUISE CONTROL OR THE VARIABLE LIMITER Press ® or ¯ on the control panel 1. The current travel speed is stored and maintained by the vehicle via cruise control, or is restricted by the variable limiter.

  • Page 349: Parking Assist Parktronic

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems Information on Hill Start Assist Press and hold ® or ¯ on the control panel 1. HILL START ASSIST HOLDS THE VEHICLE FOR A SHORT TIME WHEN PULL‐ The stored speed is increased or decreased to the next increment of ten, ING AWAY ON A HILL UNDER THE FOLLOWING CONDITIONS: and afterwards by increments of 10 km/h.
  • Page 350 eCitan - Owner's Manual Driving and parking Driving and driving safety systems are no persons, animals or objects etc. in the manoeuvring area while manoeu‐ SYSTEM LIMITS vring and parking in/exiting parking spaces. PARKING ASSIST PARKTRONIC DOES NOT NECESSARILY TAKE INTO ACCOUNT THE FOLLOWING OBSTACLES: In the standard setting, an intermittent warning tone sounds from a distance of approximately 1.8 m to an obstacle.
  • Page 351 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Red: less than approximately 30 cm THE FOLLOWING OBJECTS ARE NOT DETECTED, FOR EXAMPLE: Pedestrians who approach the vehicle from the side In order for lateral, front or rear segments to be displayed, the vehicle must Objects placed next to the vehicle first travel a distance of at least half a vehicle's length.

  • Page 352: Reversing Camera

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems The reversing camera is merely an aid. It is not a substitute for paying atten‐ tion to your surroundings. You are always responsible for safe manoeuvring and parking. Ensure that there are no persons, animals or objects etc. in the manoeuvring area while manoeuvring and parking.
  • Page 353 eCitan - Owner's Manual Driving and parking Driving and driving safety systems The reversing camera may show a distorted view of obstacles, show them incorrectly or even omit them altogether. The reversing camera cannot show all objects in immediate proximity to, or beneath the rear bumper. It will not warn you of a collision, people or objects.

  • Page 354: Active Parking Assist

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems Active Parking Assist If the light conditions are poor, e.g. at night. If the camera lens is obstructed, dirty or misted up. FUNCTION OF ACTIVE PARKING ASSIST If cameras or vehicle parts in which the cameras are installed are dam‐ Active Parking Assist is an electronic parking assistance system that searches aged.
  • Page 355 eCitan - Owner's Manual Driving and parking Driving and driving safety systems ACTIVE PARKING ASSIST IS CANCELLED IN THE FOLLOWING CASES, FOR WARNING EXAMPLE: & Risk of accident due to objects located above or below the detec‐ You begin steering. tion range of Active Parking Assist You apply the parking brake.
  • Page 356 eCitan - Owner's Manual Driving and parking Driving and driving safety systems parking spaces on unsuitable surfaces ACTIVE PARKING ASSIST WILL NOT ASSIST YOU WITH PARKING SPACES PERPENDICULAR TO THE DIRECTION OF TRAVEL IN THE FOLLOWING SIT‐ UATIONS: if two parking spaces are located immediately next to each other if the parking space is immediately next to a low obstacle suchas a kerb if you are parking forwards ACTIVE PARKING ASSIST WILL NOT ASSIST YOU WITH PARKING SPACES...
  • Page 357 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Stop the vehicle in a safe manner when the Reverse the vehicle and be ready to brake at all times. Reverse slowly, Stop Parking space detected message appears in the instrument cluster. and do not drive faster than 10 km/h.
  • Page 358 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Depending on the message in the instrument display, shift the transmis‐ sion to position h or k. To cancel the procedure: press the button in the centre console. To exit a parking space with active parking assistance systems: pull away and be ready to brake at all times.

  • Page 359: Attention Assist

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems ATTENTION ASSIST the attention level determined by ATTENTION ASSIST The more segments of the circle displayed, the higher the detected atten‐ FUNCTION OF ATTENTION ASSIST tion level. Fewer segments are displayed in the circle as the attention level ATTENTION ASSIST assists you on long, monotonous journeys, e.g.

  • Page 360: Traffic Sign Assist

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems Traffic Sign Assist You change lanes and vary your speed frequently in active driving situa‐ tions. FUNCTION OF TRAFFIC SIGN ASSIST THE ATTENTION ASSIST DROWSINESS OR ALERTNESS ASSESSMENT IS RESET AND RESTARTED WHEN CONTINUING THE JOURNEY IN THE FOL‐...
  • Page 361 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Observe applicable traffic rules and regulations. Update the digital street map of the multimedia system reg‐ ularly to ensure optimum functionality of Traffic Sign Assist Observe the information on driving systems and be aware of your per‐ (/ page 34).
  • Page 362 eCitan - Owner's Manual Driving and parking Driving and driving safety systems If you overtake vehicles with traffic signs which are affixed or attached to them. SETTING TRAFFIC SIGN ASSIST Multimedia system: 4 © 5 Settings 5 Assistance 5 Assistance 5 Traffic Sign Assist ACTIVATING OR DEACTIVATING THE SPEED WARNING Visual warning only Warning off...

  • Page 363: Blind Spot Assist

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems The function determines whether a subtle, non-intrusive sound supports each Observe the information on driving systems and be aware of your per‐ change of the displayed speed in the instrument cluster. sonal responsibility, otherwise you may fail to recognise potential dangers (/ page 337).

  • Page 364: Active Lane Keeping Assist

    eCitan - Owner's Manual Driving and parking Driving and driving safety systems message appears in the instrument THE SYSTEM CAN INTERVENE UNDER THE FOLLOWING CONDITIONS: ¸  Restricted during trailer operation cluster. You have not activated the turn signal indicator. ACTIVATING/DEACTIVATING BLIND SPOT ASSIST Active Lane Keeping Assist detects a lane marking.
  • Page 365 eCitan - Owner's Manual Driving and parking Driving and driving safety systems ð Grey: Active Lane Keeping Assist is switched on but not ready. Tyre pressure loss or a defective tyre has been detected and displayed. ð Green: Active Lane Keeping Assist is switched on and ready. THE SYSTEM MAY BE IMPAIRED OR INOPERATIVE IN THE FOLLOWING ð...
  • Page 366 eCitan - Owner's Manual Driving and parking Driving and driving safety systems Activate or deactivate the function. F420 0114 02...

  • Page 367: Trailer Operation

    eCitan - Owner's Manual Driving and parking Trailer operation Trailer operation Notes on trailer operation You can attach carrier systems, e.g. a bicycle rack or load carrier, to the ball neck. When carrier systems are used on the ball neck, the maximum load capacity is 75 kg.
  • Page 368 eCitan - Owner's Manual Driving and parking Trailer operation Permissible gross combination weight During trailer operation, the permissible vehicle weight rating will Maximum permissible speed of the trailer be increased by 100 kg for vehicles registered as passenger vehi‐ cles. The maximum permissible rear axle load must be observed. THE RELEVANT PERMITTED VALUES, WHICH MUST NOT BE EXCEEDED, CAN BE FOUND IN THE FOLLOWING PLACES: Attaching the ball neck...
  • Page 369 eCitan - Owner's Manual Driving and parking Trailer operation Removing the ball neck NOTE Increased risk of property damage due to attached ball neck with‐ out a coupled trailer or attached bicycle rack When the trailer is not coupled or the bicycle rack is attached, fold in the ball neck.
  • Page 370 eCitan - Owner's Manual Driving and parking Trailer operation Adjusting the height of the ball neck WARNING & Risk of accident and injury due to incorrectly installed ball neck WARNING If the ball neck has not been correctly installed, it may become loose &...
  • Page 371 eCitan - Owner's Manual Driving and parking Trailer operation Coupling/uncoupling a trailer The height of the ball head will change depending on the vehi‐ cle's load. In this case, use a trailer with a height-adjustable Requirements: drawbar. The ball neck must be engaged in a securely locked position. Couple up the trailer.
  • Page 372 eCitan - Owner's Manual Driving and parking Trailer operation ® Further secure the trailer against rolling away with a wheel chock or other systems also depends on this, e.g. ESP , PARKTRONIC, Active Park‐ similar object. ing Assist, Blind Spot Assist or Lane Keeping Assist. Remove the trailer cables.
  • Page 373 eCitan - Owner's Manual Driving and parking Trailer operation THE FOLLOWING SELECTIONS ARE AVAILABLE: Bicycle rack Small trailer Large trailer Back to Contents F420 0114 02...

  • Page 374: Instrument Cluster And On-Board Computer

    eCitan - Owner's Manual Instrument cluster and on-board computer Instrument cluster and on-board computer This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Overview of the instrument cluster Adjusting the instrument lighting Overview of the buttons on the steering...

  • Page 375: Overview Of The Instrument Cluster

    eCitan - Owner's Manual Instrument cluster and on-board computer Overview of the instrument cluster Overview of the instrument cluster Current output or recuperation WARNING & Available output Risk of accident due to an instrument cluster malfunction State of charge of the high-voltage bat‐ In the event of a failure or malfunction of the instrument cluster, you tery will not recognise limitations in the functions of systems relevant to...

  • Page 376: Overview Of The Buttons On The Steering Wheel

    eCitan - Owner's Manual Instrument cluster and on-board computer Overview of the buttons on the steering wheel Overview of the buttons on the steering wheel G Back button Touch Control, left (on-board computer) © Main menu button on the left (on-board computer) Button group for cruise control or limiter Control panel for multimedia system ©...

  • Page 377: Operating The On-Board Computer

    eCitan - Owner's Manual Instrument cluster and on-board computer Operating the on-board computer Operating the on-board computer OPERATING THE ON-BOARD COMPUTER (VEHICLES WITH STEERING WARNING WHEEL BUTTONS) & Risk of distraction from information systems and communications equipment If you operate information systems and communication devices integra‐ ted in the vehicle when driving, you could be distracted from the traffic situation.
  • Page 378 eCitan - Owner's Manual Instrument cluster and on-board computer Operating the on-board computer Settings To call up the main menu: briefly press the P button. To scroll on the main menu: swipe left or right on the left-hand Touch Control 2. To call up a menu or confirm a selection: press the left-hand Touch Control 2.

  • Page 379: Overview Of Data Shown On The Instrument Cluster Display

    eCitan - Owner's Manual Instrument cluster and on-board computer Overview of data shown on the instrument cluster display Overview of data shown on the instrument cluster display Limiter (/ page 346) È Adaptive Highbeam Assist (/ page 267) ATTENTION ASSIST switched off (/ page 360) Û A door is not fully closed Rear window wiper switched on (/ page 275) è...

  • Page 380: Function Of The Charge Level Display

    eCitan - Owner's Manual Instrument cluster and on-board computer Function of the charge level display Function of the charge level display Indicators on the display of the instrument cluster (example) Current charging process High-voltage battery indicator lamp Range Current state of charge of the battery THE FOLLOWING INDICATORS SIGNAL THE RESERVE RANGE OF THE STATE OF CHARGE OF THE HIGH-VOLTAGE BATTERY: The drive system is ready for operation õ ...

  • Page 381: Function Of The Available Power Display

    eCitan - Owner's Manual Instrument cluster and on-board computer Function of the available power display Function of the available power display IN THE FOLLOWING OPERATING CONDITIONS, THE AVAILABLE POWER WARNING MAY BE REDUCED: & Risk of accident due to reduced power of the drive system in very high or low outside temperatures There is a risk of an accident in the event of a power output limitation if there are very high power requirements over an extended period of...

  • Page 382: Menus And Submenus

    eCitan - Owner's Manual Instrument cluster and on-board computer Menus and submenus Menus and submenus Calling up functions on the service menu On-board computer: 4 Service Select and confirm the desired function. THE FOLLOWING FUNCTIONS ARE AVAILABLE ON THE SERVICE MENU: Message memory (/ page 651) Tyres: Checking the tyre pressure with the tyre pressure monitor...
  • Page 383 eCitan - Owner's Manual Instrument cluster and on-board computer Menus and submenus Grey lane markings: Lane Keeping Assist active and not ready to issue warnings Calling up displays on the Trip menu On-board computer: 4 Trip Instrument cluster (example) Select the desired display and confirm. Standard display (example) Trip distance The index points temporarily shown on the display of the instru‐...
  • Page 384 eCitan - Owner's Manual Instrument cluster and on-board computer Menus and submenus Resetting values on the trip menu of the on- Calling up navigation instructions on the on- board computer board computer On-board computer: On-board computer: 4 Trip 4 Navigation The wording of the displayed main menu may differ.

  • Page 385: Selecting A Radio Station

    eCitan - Owner's Manual Instrument cluster and on-board computer Menus and submenus Exit the menu or select and confirm a destination. If a destination is entered and confirmed, route guidance will start. If route guidance was previously active, a query will appear asking whether the current route guidance is to be terminated.
  • Page 386 eCitan - Owner's Manual Instrument cluster and on-board computer Menus and submenus THE FOLLOWING INDICATORS ARE AVAILABLE: Frequency range Station list Select the radio station's frequency or a radio station from the station list. Display content on the menu (example) Media Confirm your selection.
  • Page 387 eCitan - Owner's Manual Instrument cluster and on-board computer Menus and submenus Dialling a telephone number using the on- Call status board computer Vehicles with MBUX multimedia system: the most recent telephone calls (dialled numbers, accepted and missed calls) are displayed on the Telephone menu.
  • Page 388 eCitan - Owner's Manual Instrument cluster and on-board computer Menus and submenus Calling up settings on the on-board computer Switching on/off (country-specific setting option) Acoustic lock Switching on/off Auto. locking feature On-board computer: 4 Settings Switching on/off KEYLESS-GO DEPENDING ON THE VEHICLE EQUIPMENT, THE FOLLOWING ENTRIES Display and operation CAN BE SET ON THE SETTINGS MENU FOR VEHICLES WITH THE MBUX Selecting...

  • Page 389: Adjusting The Instrument Lighting

    eCitan - Owner's Manual Instrument cluster and on-board computer Adjusting the instrument lighting Adjusting the instrument lighting Turn brightness control upwards or downwards. The lighting of the instrument cluster and the controls in the vehicle interior will be adjusted. Back to Contents F420 0114 02...

  • Page 390: Mbux Voice Assistant

    eCitan - Owner's Manual MBUX Voice Assistant MBUX Voice Assistant This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Notes on operating safety Operating the MBUX Voice Assistant Using MBUX Voice Assistant effectively...

  • Page 391: Notes On Operating Safety

    eCitan - Owner's Manual MBUX Voice Assistant Notes on operating safety Notes on operating safety FOR YOUR OWN SAFETY, ALWAYS OBSERVE THE FOLLOWING POINTS WHEN OPERATING MOBILE COMMUNICATIONS EQUIPMENT AND ESPE‐ CIALLY YOUR VOICE CONTROL SYSTEM: Please observe the legal requirements for the country in which you are driving.
  • Page 392 eCitan - Owner's Manual MBUX Voice Assistant Operating the MBUX Voice Assistant Operating the MBUX Voice Assistant Conducting a dialogue CORRECTING AN ENTRY During the dialogue say Correction. Requirements: Voice activation is activated in the multimedia system (/ page 393). Interrupt the system's voice output. For corrections during output, the option must be activa‐...
  • Page 393 eCitan - Owner's Manual MBUX Voice Assistant Operating the MBUX Voice Assistant Setting functions of MBUX Voice Assistant Specific function: call up the voice command for the required function, for example with Hey Mercedes, I need help with the radio. using the multimedia system Digital Owner's Manual: say Show me the Owner's Manual.
  • Page 394 eCitan - Owner's Manual MBUX Voice Assistant Operating the MBUX Voice Assistant Select Voice barge-in. When the function is active, you can speak a command during voice output from the system. SWITCHING PROACTIVITY ON OR OFF Select Further settings. Select the desired situation, e.g. Activate your profile Don't forget your phone.
  • Page 395 When a dialogue is ended, the MBUX Voice Assistant continues to be active for as long as the wave is displayed in the multimedia system. You You will need a Mercedes-Benz user account for this. If you do not yet have can say another voice command without saying Hey Mercedes.
  • Page 396 eCitan - Owner's Manual MBUX Voice Assistant Using MBUX Voice Assistant effectively Pocket and currency calculator Football results and fixture lists Share prices Calendar ChitChat Horoscope Geo Quiz The availability of these functions is country and equipment- dependent. Text content is taken from Wikipedia in accordance with the CC BY-SA 3.0 licence.

  • Page 397: Basic Voice Commands

    eCitan - Owner's Manual MBUX Voice Assistant Basic voice commands Basic voice commands Notes on the voice commands Is there a service area along the route? Set Central Park as intermediate destination. It is not necessary to use exact voice commands to call up a specific function. Cancel the route guidance.
  • Page 398 eCitan - Owner's Manual MBUX Voice Assistant Basic voice commands Examples of radio and TV voice commands Examples of message voice commands Depending on the vehicle equipment, you can operate the radio and TV using Messages can be created, edited and listened to using the MBUX Voice Assis‐ the MBUX Voice Assistant.
  • Page 399 eCitan - Owner's Manual MBUX Voice Assistant Basic voice commands Tell me my next service appointment How warm is it outside? INFORMATION ABOUT THE VEHICLE CAN ALSO BE REQUESTED: Information about individual items of the vehicle equipment Hey Mercedes, do I have Blind Spot Assist? Hey Mercedes, where is the warning triangle? Information about functioning of the systems and components installed in the vehicle...

  • Page 400: Mercedes-Benz Support Calls And Digital Extras

    - Owner's Manual Mercedes-Benz Support calls and Digital Extras Mercedes-Benz Support calls and Digital Extras This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left.

  • Page 401: Making A Call Via The Overhead Control Panel

    Press and hold SOS button for at least one second (/ page 553). THE FOLLOWING DIGITAL EXTRAS ARE NOT TIME-LIMITED: If a Mercedes-Benz Support call is active, an emergency call can still be Accident and Breakdown Management triggered. This has priority over all other active calls.

  • Page 402: Calling The Mercedes-Benz Customer Centre Using The Multimedia System

    Mercedes-Benz Support calls and Digital Extras Mercedes-Benz Support calls Calling the Mercedes-Benz Customer Centre You are connected to the Mercedes-Benz Customer Centre. A specialist at the Mercedes-Benz Customer Centre will register your accident or breakdown using the multimedia system report.
  • Page 403 Later sage is hidden and reappears at a later time. If you initiate a call via Mercedes-Benz Support, data will be transferred. This enables targeted advice and smooth service. Consenting to data transfer during a THE FOLLOWING REQUIREMENTS MUST BE MET FOR THE DATA TRANS‐...
  • Page 404 IF A CALL IS MADE FOR A SERVICE APPOINTMENT VIA THE SERVICE REMINDER, THE FOLLOWING DATA IS ALSO TRANSMITTED: An overview of the data transmitted can be found in the respective terms of use for Digital Extras. You can obtain these in the Mercedes-Benz Portal: Current mileage and maintenance data https://www.mercedes.me...

  • Page 405: Data Processing

    Digital Extras either on the Mercedes-Benz website at https://www.mercedes.me or in the pre-recorded message which you hear at the beginning of the call to the Mercedes-Benz Customer Centre. The recorded message is not available in every country.
  • Page 406 Mercedes-Benz Connect Information on Mercedes-Benz Connect The button for Mercedes-Benz Connect Call and the SOS button are located ion the overhead control panel of the vehicle (/ page 401). If the multimedia system is available in the vehicle, you can also call the Mercedes-Benz Connect or individual Digital Extras are not avail‐...
  • Page 407 In the event of an emergency always call the national emergency services first or use the Mercedes-Benz emergency call system (/ page 551). Supplement to the Mercedes-Benz emergency call system (/ page 67) You can find more information on Digital Extras in the Mercedes-Benz Portal: If necessary, the contact person at the Mercedes-Benz emergency call https://www.mercedes.me centre forwards the call to Accident and Breakdown Management.
  • Page 408 You must have agreed with the terms of use for Digital Extras. MERCEDES ME IS AVAILABLE The Digital Extras must be activated. Select Mercedes me The Digital Extras can be activated in the Mercedes-Benz Portal via the Information about the linked Mercedes me ID appears. path > Manage vehicle services.
  • Page 409 Mercedes-Benz Support calls and Digital Extras MB Apps (Digital Extras) A Mercedes me PIN has been set. If the Mercedes-Benz App is available on a mobile phone, the vehicle link can be made via the displayed QR code. Multimedia system: 4 ©...

  • Page 410: Mbux Multimedia System

    eCitan - Owner's Manual MBUX multimedia system MBUX multimedia system This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Overview and operation Radio System settings...

  • Page 411: Overview And Operation

    This could also cause you to lose control of the vehicle. ted after the time of going to press. MERCEDES-BENZ THEREFORE RESERVES THE RIGHT TO Only operate this equipment when the traffic situation per‐ INTRODUCE CHANGES IN THE FOLLOWING AREAS: mits.

  • Page 412: Anti-Theft Protection

    eCitan - Owner's Manual MBUX multimedia system Overview and operation If you use the learning function of the multimedia system, you will receive suggestions during operation of the most probable navigation destinations, radio stations and contacts. The configuration of the suggestions takes place in your profile.

  • Page 413: Home Screen Overview

    eCitan - Owner's Manual MBUX multimedia system Overview and operation Home screen overview In the image, the applications are arranged as a carousel. Pressing and holding on © arranges the applications in a grid. This view is also used by a smart‐ phone, for example.
  • Page 414 eCitan - Owner's Manual MBUX multimedia system Overview and operation You can navigate through menus and lists via the touch-sensitive surface of TOUCHING, HOLDING AND MOVING Touch Control using a single-finger swipe, for example: To move the map: touch the touchscreen and move your finger in any direction.

  • Page 415: Adjusting The Volume

    eCitan - Owner's Manual MBUX multimedia system Overview and operation Profile Traffic and navigation announcements can still be heard in this case. The MBUX Voice Assistant and telephony are also not affected. NOTES ON USER PROFILES To switch on: press button on the steering wheel again.

  • Page 416: Adding A User

    Some settings such as the Mercedes THE FOLLOWING SETTINGS, FOR EXAMPLE: me ID PIN and a profile photo are made in the Mercedes-Benz App or in the Mercedes-Benz Portal. Driver's seat, steering wheel and mirror settings...
  • Page 417 Scan the displayed QR code with the Mercedes-Benz App or any QR For teaching in and editing biometric recognition see the following sec‐ code scanner on a mobile device. If the Mercedes-Benz App is not yet tion. installed on your mobile device, you will be directed to the store on your mobile device.
  • Page 418 If necessary, authenticate yourself on the multimedia system. You can save your photo for your Mercedes me ID in the Mercedes-Benz App or in the Mercedes-Benz Portal. The photo SETTING UP VOICE RECOGNITION will then be shown in the vehicle. In the vehicle itself, you can Speak the sentence shown on the media display and follow the voice select other sample images instead of the photo.
  • Page 419 When requested to do so, authenticate with the Mercedes me ID PIN or a taught-in biometric characteristic. Your Mercedes me ID and your personal data are retained in the Mercedes-Benz ecosystem. The user profile is loaded and activated. If you select...
  • Page 420 eCitan - Owner's Manual MBUX multimedia system Overview and operation ADDING FAVOURITES Not all user profile functions are available during synchronisa‐ Multimedia system: tion. 4 © 5 ß SELECTING FAVOURITES FROM CATEGORIES IF THE DIGITAL EXTRA PERSONALISATION IS DEACTIVATED Select r. IN THE VEHICLE, ONLY THE FOLLOWING USER PROFILE MAS‐...
  • Page 421 eCitan - Owner's Manual MBUX multimedia system Overview and operation Notifications Centre Select Rename. Enter the name. OVERVIEW OF THE NOTIFICATIONS CENTRE THE FOLLOWING COMMUNICATIONS ARE COLLECTED IN THE NOTIFICA‐ Save the names. TIONS CENTRE: MOVING FAVOURITES Multimedia system: Communications which are generated by the vehicle or from multimedia 4 ©...
  • Page 422 eCitan - Owner's Manual MBUX multimedia system Overview and operation You can pin a notification so that this is not deleted automatically after a certain time (/ page 422). CALLING UP NOTIFICATIONS OPENING THE NOTIFICATIONS CENTRE Select 3 in the Control Center. SELECTING A NOTIFICATION Example of a message If several messages are available swipe up or down.

  • Page 423: Global Search

    eCitan - Owner's Manual MBUX multimedia system Overview and operation Global search Select the service. Switch the options on or off. GLOBAL SEARCH OVERVIEW THE FOLLOWING OPTIONS ARE AVAILABLE DEPENDING ON THE You can call up the global search on the home screen. You can enter charac‐ SERVICE: ters using the keyboard.

  • Page 424: Entering Characters

    eCitan - Owner's Manual MBUX multimedia system Overview and operation Entering characters After selecting a category you can select the search results within the cate‐ gory. When you select a search result, a detailed view is opened depending on the category. USING THE CHARACTER INPUT FUNCTION Enter the characters on the Touch Control or on the touchscreen.
  • Page 425 eCitan - Owner's Manual MBUX multimedia system Overview and operation SETTING THE KEYBOARD FOR CHARACTER ENTRY Displays and selects additional destination searches Multimedia system: Adopts the search result in the input line and continues the search 4 © 5 Settings 5 System 5 Keyboards and handwriting Search result Deletes the last character entered SETTING THE KEYBOARD LANGUAGE...

  • Page 426: System Settings

    eCitan - Owner's Manual MBUX multimedia system System settings System settings Display Select the entry from the country list. Automatic time zone The time zone will be set automatically according to the vehicle location. CONFIGURING DISPLAY SETTINGS Multimedia system: option is available for vehicles with sat‐ Automatic time zone 4 ©...

  • Page 427: Vehicle Position

    MBUX multimedia system System settings SETTING THE DATE With this setting, you decide whether the vehicle position will be transmitted in order to show it to users who have access to the digital Mercedes-Benz Select date. services for this vehicle.

  • Page 428: Near Field Communication (Nfc)

    Using a mobile communication device as a Wi-Fi hotspot (tethering) phone with the multimedia system. (/ page 497) An external Wi-Fi hotspot is accessed for the Internet connection of the Further information can be found at: https://www.mercedes-benz-mobile.com/ vehicle's multimedia system. SWITCHING NEAR-FIELD COMMUNICATION ON OR OFF SWITCHING WI-FI ON OR OFF...
  • Page 429 Alternatively: the device being connected has an integrated QR code scanner work provider via the Mercedes-Benz Store. To be able to use (see the manufacturer's operating instructions). the data package, you must conclude your own contract with Scan the QR code shown.

  • Page 430: Setting The Distance Unit

    eCitan - Owner's Manual MBUX multimedia system System settings CONNECTING USING A SECURITY KEY SETTING THE LANGUAGE Multimedia system: Select the vehicle from the device to be connected. The vehicle is dis‐ played with the network name. MBUX XXXXX 4 © 5 Settings 5 System 5 Language SETTING THE SYSTEM LANGUAGE Enter the security key which is shown in the media display on the device A list of the available system languages is shown.

  • Page 431: Changing The System Pin

    eCitan - Owner's Manual MBUX multimedia system System settings CHANGING THE SYSTEM PIN Comfort Select The vehicle makes suggestions based on the use of your comfort func‐ Change settings. tions. Enter the current system PIN. Entertainment Suggestions are offered for the currently played media source. Sugges‐ Select Change PIN.
  • Page 432 Multimedia system: Further information on software updates can be found at: https:// 4 © 5 Settings 5 System 5 Software update 5 Z me.secure.mercedes-benz.com STARTING A MAP UPDATE FROM AN EXTERNAL STORAGE MEDIUM CARRYING OUT SOFTWARE UPDATES Connect the storage medium with the vehicle via a media interface.

  • Page 433: Installing Software Updates

    eCitan - Owner's Manual MBUX multimedia system System settings Select an update from the list of available updates. Follow the instructions on the media display. Start the update. For some software updates, you can set a time for installation. The installation The software update is downloaded and installed automatically.
  • Page 434 Drive on carefully and consult a specialist workshop as soon as Biometric data possible. Further information about software updates can be found at https:// The data used and saved in the multimedia system by the driver me.secure.mercedes-benz.com assistance systems is deleted. Resetting the multimedia system (reset func‐ Select Reset. tion) A query appears asking if the system should really be reset.

  • Page 435: Vehicle Information

    eCitan - Owner's Manual MBUX multimedia system Vehicle information Vehicle information Displaying vehicle data Multimedia system: 4 © 5 Info Select Vehicle. The vehicle data is displayed. F420 0114 02...

  • Page 436: Navigation Overview

    Activating navigation. Please wait… appears on the media display, navigation is not installed. You can have the navigation system retrofitted at a Mercedes-Benz Service Centre. Navigation module (reduced view) Route guidance active: Reduced view of the navigation module shows information relevant to the route, e.g.

  • Page 437: Destination Entry

    For the online search: There is an Internet connection. Mercedes-Benz Connect is available. You have created a user account in the Mercedes-Benz Portal. The vehicle is connected with the user account and you have accepted the terms of use. Further information can be found at: https://www.mercedes.me...
  • Page 438 eCitan - Owner's Manual MBUX multimedia system Navigation The Digital Extra is available and has been activated. Enter the destination. The entries can be made in any order. The search results are displayed in a list. If Online Search is not available, the search is performed using the data of the digital map.
  • Page 439 eCitan - Owner's Manual MBUX multimedia system Navigation The multimedia system has gathered sufficient data in order to show SELECTING A POI destination suggestions. Requirements: For use of personal POIs: a USB device is connected with the multime‐ Multimedia system: dia system.
  • Page 440 eCitan - Owner's Manual MBUX multimedia system Navigation When the search results are displayed, select Filter. CHANGING THE ORDER OF QUICK-ACCESS CATEGORIES In the POI menu, press and hold a category for quick access. Select the search position, e.g. In the vicinity.
  • Page 441 eCitan - Owner's Manual MBUX multimedia system Navigation The address data can be located on the digital map. The online search is active. Multimedia system: Multimedia system: 4 © 5 Navigation 5 ª 4 © 5 Navigation 5 ª Enter a contact in the entry line. Enter the destination as a three-word address from what3words.

  • Page 442: Selecting A Destination On The Map

    eCitan - Owner's Manual MBUX multimedia system Navigation Briefly press on a POI symbol. The POI is selected. If there are several POIs at this map position, a list appears. Select the destination in the list. Selected objects The following menu enables the route to be calculated. SELECTING A DESTINATION FROM FAVOURITES Requirements: Three-word addresses from what3words are an alternative addressing system...
  • Page 443 eCitan - Owner's Manual MBUX multimedia system Navigation Select Save. DELETING RECEIVED DESTINATIONS Delete a destination with E. DELETING FAVOURITES Select Ä for a favourite. Select Delete. Select Delete all. Route Select Delete all. Confirm the prompt. CALCULATING A ROUTE When all the favourites have been deleted, is available, for Add favourite...

  • Page 444: Starting Route Guidance

    eCitan - Owner's Manual MBUX multimedia system Navigation If the destination is located in a multi-storey car park, for exam‐ ple, and corresponding data is available, the parking levels are displayed. CALLING UP ALTERNATIVE ROUTES Select Routes. Select an alternative route (/ page 454). STARTING ROUTE GUIDANCE Select ¥ ...
  • Page 445 eCitan - Owner's Manual MBUX multimedia system Navigation ADDING AN INTERMEDIATE DESTINATION TO THE EXISTING ROUTE OR Navigation with Electric Intelligence constantly checks a large number of STARTING A NEW ROUTE GUIDANCE influencing variables, e.g. specifications for the climate control in the vehicle Select ¦ ...
  • Page 446 The Online Route is continuously updated during the journey, e.g. if The Digital Extras "Navigation with Electric Intelligence", "Display of traffic information is available. charging stations" and "Mercedes-Benz Charge" are required for optimum Specific vehicle information function. The current state of charge of the high-voltage battery and electrical consumption are taken into account, for example.
  • Page 447 For the display of online charging stations: detailed information. Mercedes-Benz Connect is available. You have a user account for Mercedes-Benz Connect and the vehi‐ cle is linked to the account. The online charging station display is not available in all coun‐...
  • Page 448 Mercedes-Benz Portal, you have concluded a charging contract with your payment details with the respective contractual partners. Address of the charging station For authentication via app: the Mercedes-Benz App is installed on the Plug with availability and information on charging power external device, e.g. tablet or smartphone.
  • Page 449 In this case, use your RFID card to The fee-based Digital Extra "Range on Map" is available and activated in activate the charging process (if available). the Mercedes-Benz Portal. option is switched on (/ page 473). Range In the app or on the MBUX multimedia system, select a charging station in the map menu.
  • Page 450 eCitan - Owner's Manual MBUX multimedia system Navigation Select ACCEPTING A DETOUR RECOMMENDATION AFTER A PROMPT Trailer mode. A prompt is shown in the multimedia system. Requirements: Confirm the prompt. is switched on in the menu After asking Dynamic route guidance (/ page 449).
  • Page 451 eCitan - Owner's Manual MBUX multimedia system Navigation The selected route options cannot always be taken into account. These route options are not available in every country. Therefore, a route may include a ferry, for instance, even though avoid option is enabled. A message appears and Avoid ferries AVOIDING OR USING AREAS WITH LOW EMISSION ZONES you will hear a corresponding message.
  • Page 452 eCitan - Owner's Manual MBUX multimedia system Navigation Multimedia system: DISPLAYING A ROUTE OVERVIEW WITH CHARGING STATION 4 © 5 Navigation 5 Z 5 Messages & tones Requirements SWITCHING NAVIGATION ANNOUNCEMENTS ON OR OFF A destination is entered. Activate Reduced messages.
  • Page 453 eCitan - Owner's Manual MBUX multimedia system Navigation DEPENDING ON THE ROUTE, TRAFFIC SITUATION AND AVAILABLE DATA, ADDING A CHARGING STATION FURTHER INFORMATION IS DISPLAYED: If you want to drive to a charging station on the route earlier than planned, for example, you can search for an additional charging station.
  • Page 454 eCitan - Owner's Manual MBUX multimedia system Navigation Multimedia system: . Switches off navigation announcements 4 © 5 Navigation Including the following route sections on the route to the destination Current vehicle position CHANGING THE ORDER OF THE DESTINATIONS The route sections are displayed in the navigation window. The route list is In the route overview, press and hold on a destination.
  • Page 455 eCitan - Owner's Manual MBUX multimedia system Navigation Multimedia system: Switching the route type on or off. 4 © 5 Navigation 5 Other routes AVOIDING OR USING ROUTE OPTIONS Select Filter. Switch the route options on or off (/ page 450). Confirm the settings with Finished. To start route guidance to the alternative route: select Start.
  • Page 456 eCitan - Owner's Manual MBUX multimedia system Navigation Select a service station. This commuter route is not available in all countries. Calculate the route with the service station as an ¦ intermediate destination or as a ¥ destination (/ page 443). Multimedia system: 4 ©...

  • Page 457: Route Guidance

    eCitan - Owner's Manual MBUX multimedia system Navigation Route guidance Select Rename. Enter the name. NOTES ON ROUTE GUIDANCE Select OK. WARNING & RECORDING AND STORING A ROUTE Risk of distraction from operating integrated communication Requirements: equipment while the vehicle is in motion If you operate communication equipment integrated in the vehicle A USB device is connected with the multimedia system (/ page 506).
  • Page 458 eCitan - Owner's Manual MBUX multimedia system Navigation Traffic information, e.g. length of traffic jam, delay The display appears when driving on junction-free, multi-lane roads, for example on motorway exits and motorway interchanges. Motorway facilities Car park search Emergency corridors If you do not follow the driving instructions or if you leave the calculated route, a new route is calculated automatically.
  • Page 459 eCitan - Owner's Manual MBUX multimedia system Navigation THERE ARE THREE PHASES WHEN CHANGING DIRECTION: LANE RECOMMENDATIONS OVERVIEW Preparation phase If there is enough time between the changes of direction, the multimedia system prepares you for the upcoming change of direction. A navigation announcement is issued, e.g.
  • Page 460 eCitan - Owner's Manual MBUX multimedia system Navigation SWITCHING NAVIGATION ANNOUNCEMENTS ON OR OFF Driving recommendations are also shown in the instrument clus‐ DEACTIVATING ter. During a navigation announcement, press the Ì button on the steer‐ ing wheel or controller in the centre console. USING MOTORWAY INFORMATION message Spoken driving recommendations have been deactivated.
  • Page 461 eCitan - Owner's Manual MBUX multimedia system Navigation Select Audio. Activate or deactivate Audio fadeout during navigation announcements. Select To leave the menu: select G. Navigation & traffic announcements. REPEATING NAVIGATION ANNOUNCEMENTS Activate or deactivate Driving recommendations during call. Requirements: To leave the menu: select G.
  • Page 462 eCitan - Owner's Manual MBUX multimedia system Navigation position on the digital map. The vehicle is off-road. will be To save as "Home" address: select Home. Road not mapped shown. Route guidance may be restricted. To save as "Work" address: select Work. When the vehicle is back on a road known to the multimedia system, route DELETING A PREVIOUS DESTINATION guidance continues as normal.
  • Page 463 Deleting a destination suggestion in the favourites You can deactivate the Digital Extra in your Mercedes me ID. (/ page 442). You can have the Digital Extra deactivated at a Mercedes-Benz service centre. Route guidance with current traffic reports Further hazard warnings are received via the Car-to-X Digital TRAFFIC INFORMATION OVERVIEW Extra (/ page 466).

  • Page 464: Displaying Traffic Information On The Map

    Call up the Mercedes me ID. If the vehicle approaches a danger area, for example the end of a traffic Switch to the Mercedes-Benz Store via the linked vehicle. jam in a dangerous position, the Ë  symbol is shown on the map. If...
  • Page 465 eCitan - Owner's Manual MBUX multimedia system Navigation Slow-moving traffic (orange line) Switches traffic information display on or off Heavy traffic (yellow line) Calls up settings for View, Messages & tones Route Free-flowing traffic (green line) IF THERE ARE ANY DELAYS ALONG THE ROUTE, THESE ARE SHOWN IN Display for traffic delays on the current route THE ROUTE OVERVIEW TOGETHER WITH THE FOLLOWING INFORMATION: The smallest value for the display for traffic delays is a minute.
  • Page 466 eCitan - Owner's Manual MBUX multimedia system Navigation Activate Traffic incidents Free-flowing traffic. If a message about forming an emergency corridor has been Traffic incidents, for example roadworks, local area reports (e.g. fog) and issued, is shown in the navigation window. Emergency corridor warning messages, are shown on the route.
  • Page 467 Mercedes-Benz AG. The data is then immediately pseudonymised by Mercedes-Benz AG. The vehicle data is deleted after an appropriate amount SENDING HAZARD WARNINGS of time has elapsed (several weeks) and is not stored permanently.
  • Page 468 eCitan - Owner's Manual MBUX multimedia system Navigation When the map is shown, tap on the ¥ current vehicle position. MOVING THE MAP Multimedia system: menu is shown. Position 4 © 5 Navigation Select Report traffic incident. When the map is displayed, swipe in any direction with one finger on the message appears.
  • Page 469 eCitan - Owner's Manual MBUX multimedia system Navigation Activate RESETTING THE POI SYMBOL DISPLAY Hide all points of interest. In the menu, select When the option is switched on, the POI symbols for all categories are Reset POIs. shown on the map according to the settings in the POI categories. The settings are reset to the standard settings.
  • Page 470 The map appears. The area is saved. Information about new versions of the digital map can be CHANGING AN AREA TO BE AVOIDED obtained from a Mercedes-Benz service centre. Multimedia system: 4 © 5 Navigation 5 Z 5 Route 5 Avoid areas OVERVIEW OF AREA AVOIDANCE ON THE ROUTE Select an area in the list.
  • Page 471 The map data for several regions can also be updated manually. Log in with As the content of a digital road map has a short life, outdated data may have your Mercedes me ID at: https://www.mercedes-benz.de/ a negative effect on all navigation functions. For the best MBUX navigation...
  • Page 472 IN THE EVENT OF THE FOLLOWING PROBLEMS, PLEASE CONTACT A depending on your driving speed and the type of road. MERCEDES-BENZ SERVICE CENTRE: The multimedia system does not accept the activation code The automatically selected map scale can be changed manually.
  • Page 473 The satellite maps for these map scales are not available in all You have a Mercedes me ID. countries. The vehicle is linked to the user account and you have accepted the Mercedes-Benz Connect terms of use. SHOWING ELECTRIC RANGE ON THE MAP Further information can be found at: https://www.mercedes.me Requirements: The service is available and has been activated.
  • Page 474 If the vehicle height exceeds the maximum permissible clearance Mercedes-Benz does not guarantee the accuracy of the information height, the roof and other vehicle parts may be damaged. provided in relation to the car park or parking area.
  • Page 475 eCitan - Owner's Manual MBUX multimedia system Navigation Select a parking option. Showing the destination on the map. THE FOLLOWING INFORMATION IS DISPLAYED (IF AVAILABLE): DISPLAYING PARKING OPTIONS ON THE MAP Requirements: Destination address, distance from current vehicle position and arrival time The "Navigation"...
  • Page 476 eCitan - Owner's Manual MBUX multimedia system Telephone Telephone Telephony ® BLUETOOTH PROFILE OVERVIEW ® Function Bluetooth profile of the mobile phone TELEPHONE MENU OVERVIEW PBAP (Phone Book Access Profile) Contacts are automatically displayed in the multimedia system MAP (Message Access Profile) Message functions can be used HFP (Hands Free Profile) Wireless telephony is available...
  • Page 477 As a vehicle occupant, use mobile communication devices only in the designated area, e.g. in the rear passenger com‐ Loading the vehicle (/ page 515) partment. Stowing and securing the mobile phone (/ page 256) Further information can be obtained from a Mercedes-Benz service centre or at: https://www.mercedes-benz-mobile.com/ F420 0114 02...
  • Page 478 eCitan - Owner's Manual MBUX multimedia system Telephone INFORMATION ON TELEPHONY AUTHORISING A MOBILE PHONE WHILE THE VEHICLE IS IN MOTION, THE FOLLOWING SITUATIONS, FOR Select a mobile phone. EXAMPLE, CAN LEAD TO THE CALL BEING DISCONNECTED: A code is displayed in the multimedia system and on the mobile phone. there is insufficient network coverage in the area If the codes match: confirm the code on the mobile phone.
  • Page 479 eCitan - Owner's Manual MBUX multimedia system Telephone In some cases, if the query appears, confirm the selection of the mobile REPLACING MOBILE PHONES phone pair with the option. Multimedia system: Device name 1 + Device name 2 The selected mobile phone is connected to the multimedia system. 4 ©...
  • Page 480 If the mobile phone is not charging, switch off NFC on the mobile phone (see the manufacturer's operating instructions). CONNECTING A MOBILE PHONE Further information can be found at: https://www.mercedes-benz-mobile.com/ SETTING THE RECEPTION AND TRANSMISSION VOLUME Requirements: A mobile phone is connected (/ page 478).
  • Page 481 Further information on the recommended reception and transmission volume: https://www.mercedes-benz-mobile.com/ NOTE ABOUT CONTACT SUGGESTIONS SETTING THE RINGTONE The multimedia system can show contact suggestions based on frequently Multimedia system: used contacts, outgoing calls and text messages.
  • Page 482 eCitan - Owner's Manual MBUX multimedia system Telephone The multimedia system has gathered sufficient data in order to show ANSWERING A CALL WITH A MESSAGE contact suggestions. Select s  Message. ENDING A CALL Multimedia system: Select k. 4 © 5 Phone PUTTING A CALL ON IN-CAR OFFICE'S TO-DO LIST Select or Contacts.
  • Page 483 eCitan - Owner's Manual MBUX multimedia system Telephone SWITCHING BETWEEN CALLS If only one mobile phone is connected with the multimedia system, the previous call will be put on hold. Select the contact. If during a call you accept a call with the other mobile phone when in The selected call is active.
  • Page 484 eCitan - Owner's Manual MBUX multimedia system Telephone Contacts CALLING UP CONTACTS Multimedia system: INFORMATION ABOUT THE CONTACTS MENU 4 © 5 Phone 5 Contacts The contacts menu contains all contacts from existing data sources, e.g. THE FOLLOWING OPTIONS CAN BE USED TO SEARCH FOR CONTACTS: mobile phone or data storage medium.
  • Page 485 eCitan - Owner's Manual MBUX multimedia system Telephone OVERVIEW OF IMPORTING CONTACTS Select Yes. The contact saved in the multimedia system is identified by the MBUX IMPORTING CONTACTS INTO THE CONTACTS MENU symbol. Source Requirements: CALLING A CONTACT ° USB device The USB device is connected with the USB Multimedia system: port.
  • Page 486 eCitan - Owner's Manual MBUX multimedia system Telephone Multimedia system: When connecting the mobile phone, you may have to confirm the con‐ ® nection for the PBAP Bluetooth profile. 4 © 5 Phone DELETING ALL CONTACTS ® IF THE PBAP BLUETOOTH PROFILE IS NOT SUPPORTED, THE EFFECTS Select Z.

  • Page 487: Text Messages

    4 © 5 Phone 5 <Device name> 5 ç Bluetooth ® -capable mobile phones from a Mercedes-Benz Service Centre or Using the MBUX Voice Assistant, speak the voice command Send a at: https://www.mercedes-benz-mobile.com/ message to, and name the desired contact (/ page 392).
  • Page 488 eCitan - Owner's Manual MBUX multimedia system Telephone Select r next to a contact. Multimedia system: 4 © 5 Phone 5 <Device name> 5 ç The messaging history with the contact is opened. You will be guided through the steps with the help of a voice dialogue. A message list is shown.

  • Page 489: Apple Carplay

    eCitan - Owner's Manual MBUX multimedia system Telephone Press and hold on a message. By briefly pressing the £ button on the multifunction steering To delete the message: select Delete. wheel you can continue to operate the multimedia system using the MBUX Voice Assistant (/ page 392).
  • Page 490 eCitan - Owner's Manual MBUX multimedia system Telephone ® ® CONNECTING AN IPHONE VIA APPLE CARPLAY (WIRED) Requirements: Press the © button on the multifunction steering wheel (MBUX multi‐ media system). The current version of your device's operating system is being used (see the manufacturer's Owner's Manual).
  • Page 491 eCitan - Owner's Manual MBUX multimedia system Telephone Select if the application should be started. ® OK, start Apple CarPlay ENDING APPLE CARPLAY ® Select the Apple CarPlay symbol in the device manager (telephone, ® ® If required confirm the use of Apple CarPlay on your iPhone media) that is next to the device name of the iPhone ®...

  • Page 492: Android Auto

    eCitan - Owner's Manual MBUX multimedia system Telephone Android Auto Also for use of Android Auto with two phone mode, only one additional mobile ® phone can be connected using Bluetooth with the multimedia system. ANDROID AUTO OVERVIEW The full range of functions for Android Auto is only possible with an Internet connection.
  • Page 493 eCitan - Owner's Manual MBUX multimedia system Telephone CONNECTING A MOBILE PHONE VIA ANDROID AUTO (WIRELESS) For safety reasons, the first activation of Android Auto on the Requirements: multimedia system must be carried out when the vehicle is sta‐ tionary with the parking brake. The current version of your device's operating system is being used (see the manufacturer's operating instructions).
  • Page 494 eCitan - Owner's Manual MBUX multimedia system Telephone Select ENDING ANDROID AUTO Start Android Auto. Select the Android Auto symbol in the device manager (telephone, When the application is connected for the first time, a message about media) that is next to the device name of the mobile phone. data protection regulations appears.
  • Page 495 eCitan - Owner's Manual MBUX multimedia system Telephone This has no connection to the vehicle identification number (VIN) and is deleted when the multimedia system is reset (/ page 434). THE FOLLOWING VEHICLE STATUS DATA IS TRANSMITTED: Transmission position engaged Distinction between parked, standstill, rolling and driving Day/night mode of the display on the instrument cluster Drive type The transfer of this data is used to alter how content is displayed to corre‐...

  • Page 496: Online And Internet Functions

    eCitan - Owner's Manual MBUX multimedia system Online and Internet functions Online and Internet functions Internet connection WARNING & Risk of accident from operating mobile communication equipment INFORMATION ON CONNECTING TO THE INTERNET while the vehicle is in motion Mobile communication devices distract the driver from the traffic situa‐ WARNING &...
  • Page 497 To be able to use the data package, you must conclude your own contract with a mobile phone network provider via the Mercedes-Benz Store. This can be terminated at any time and incurs no costs. This contract is a prerequisite for being able to use the Digital Extras from the previously purchased package.
  • Page 498 eCitan - Owner's Manual MBUX multimedia system Online and Internet functions Multimedia system: ® The mobile phone is connected to the multimedia system via Bluetooth (/ page 478). 4 © 5 Settings 5 System 5 Internet and Bluetooth 5 Manage Internet access Internet access via Bluetooth ®...

  • Page 499: Connection Status

    eCitan - Owner's Manual MBUX multimedia system Online and Internet functions Mobile data use is deactivated on the mobile phone The list of possible Internet connections can also be displayed The Bluetooth ® function on the multimedia system is switched off and using the extended status line.

  • Page 500: Web Browser Overview

    eCitan - Owner's Manual MBUX multimedia system Online and Internet functions NOTES ON DISPLAYING THE CONNECTION STATUS You must observe the legal requirements for the country in which you are currently driving when operating the multimedia system. When connecting via Wi-Fi, the connection status and device name are Multimedia system: displayed.
  • Page 501 eCitan - Owner's Manual MBUX multimedia system Online and Internet functions Enable Javascript Adds/removes bookmarks Options Switch a function on D or off E. Settings DELETING BROWSER DATA Multimedia system: UNDER Ä YOU HAVE THE FOLLOWING OPTIONS: 4 © 5 Apps 5 z Browser 5 Z 5 Browser data THE FOLLOWING SPECIFIC BROWSER DATA CAN BE DELETED: Bookmarks &...

  • Page 502: Tunein Radio

    A fast Internet connection for data transmission free of interference. Previous or next station Settings The functions and services are country-dependent. For more Additional options information, consult a Mercedes-Benz service centre. Favourites Controls playback Multimedia system: Station list 4 © 5 Þ Radio...
  • Page 503 eCitan - Owner's Manual MBUX multimedia system Online and Internet functions Select a category. account: log out of your TuneIn user account Log out of Select a station. Select an option. The connection is established automatically. Select the search field. Enter a station name.
  • Page 504 eCitan - Owner's Manual MBUX multimedia system Media Media Information about media mode Data storage media up to 2 TB are supported (32‑bit address space). INFORMATION ON SUPPORTED FORMATS AND DATA STORAGE MEDIA Due to the large variety of available music files regarding encoders, sampling frequency and data transfer rates, play‐...
  • Page 505 eCitan - Owner's Manual MBUX multimedia system Media ® Connected Radio™ For DTS patents see http://patents.dts.com. Manufactured under licence from DTS Licensing Limited. DTS, DTS Connected Radio, and the DTS logo are registered trademarks or trademarks of DTS, Inc. in the United States and Manufactured under licence from Dolby Laboratories.

  • Page 506: Connecting Usb Devices

    eCitan - Owner's Manual MBUX multimedia system Media Additional options Additional categories Playlists and categories Timeline Media search Next track or fast forward Controls playback TIDAL and TIDAL logo are registered trademark of Aspiro AB in the European Previous track or fast rewind Union and other countries.
  • Page 507 eCitan - Owner's Manual MBUX multimedia system Media Multimedia system: 4 © 5 Media 5 Bluetooth 5 ª AUTHORISING A NEW BLUETOOTH ® AUDIO DEVICE Select Connect new device. Detected equipment is displayed in the device list. Select an audio device. Authorisation starts.

  • Page 508: Controlling Media Playback

    eCitan - Owner's Manual MBUX multimedia system Media Controlling media playback Additional options for setting media playback Multimedia system: Multimedia system: 4 © 5 Media 4 © 5 Media To pause playback: select 8. CALLING UP ADDITIONAL OPTIONS Select Ä. To continue playback: select 6.

  • Page 509: Media Search

    eCitan - Owner's Manual MBUX multimedia system Media Media search Select a category. KEYWORD SEARCH IN ONLINE MUSIC INFORMATION ABOUT THE SEARCH FUNCTION IN CATEGORIES You can look for content using the keyword search with free text input. Under 5 you can search through all available media files. There are several Select ª.
  • Page 510 eCitan - Owner's Manual MBUX multimedia system Media Select the desired entry from the result list. If a list with several tracks is selected, then this is opened in the search. To playback all of the tracks in the list, select Ä  and then Play now.

  • Page 511: Switching On The Radio

    eCitan - Owner's Manual MBUX multimedia system Radio Radio Switching on the radio Settings Sound settings Multimedia system: Switches on traffic reports 4 © 5 Þ Radio Station list Start the application on the multimedia system home screen. Search The radio display appears. You will hear the last station played on the last frequency band selected.
  • Page 512 eCitan - Owner's Manual MBUX multimedia system Radio Calling up the radio station list Managing favourites Multimedia system: Multimedia system: 4 © 5 Þ Radio 4 © 5 Þ Radio 5 Favourites Select 4. MOVING STATIONS The station list appears. Press ·. The list of favourites appears.

  • Page 513: Sound Settings

    eCitan - Owner's Manual MBUX multimedia system Sound Sound Sound settings Switch on one level. INFORMATION ABOUT THE SOUND SYSTEM The sound system has a total output of 100 W and is equipped with seven Switch off loudness normalisation. speakers. It is available for all functions in the radio and media modes. SETTING THE BALANCE AND FADER Multimedia system: The call can also be made from other audio sources.

  • Page 514: Transporting

    eCitan - Owner's Manual Transporting Transporting This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Notes on loading guidelines Notes on distributing the load within the vehicle...

  • Page 515: Notes On Loading Guidelines

    eCitan - Owner's Manual Transporting Notes on loading guidelines Notes on loading guidelines DANGER WARNING & & Risk of poisoning from exhaust gases Risk of injury from unsecured objects in the vehicle Combustion engines emit poisonous exhaust gases such as carbon When objects are unsecured or inadequately secured, they can slip, tip monoxide.
  • Page 516 eCitan - Owner's Manual Transporting Notes on loading guidelines WARNING WARNING & & Risk of injury due to unsuitable stowage of objects Risk of burns from the tailpipe and tailpipe trims If objects in the vehicle interior are stowed incorrectly, they may slide The exhaust tailpipe and tailpipe trims can become very hot.
  • Page 517 eCitan - Owner's Manual Transporting Notes on loading guidelines If possible, always transport the load in the load compartment. NOTE Secure the load using the tie-down eyes and distribute the load evenly. Vehicle damage due to failure to observe the maximum permissi‐ When securing items using the tie-down eyes, only use fastening materi‐...

  • Page 518: Notes On Distributing The Load Within The Vehicle

    eCitan - Owner's Manual Transporting Notes on distributing the load within the vehicle Notes on distributing the load within the vehicle NOTE Risk of damage to the floor covering due to uneven loading Excessive point loading on the load compartment floor or on the load area can negatively affect the driving characteristics and could damage the floor covering.

  • Page 519: Securing Loads

    eCitan - Owner's Manual Transporting Securing loads Securing loads Notes on load securing the load. Spread the load evenly between the lashing points or tie-downs. WARNING & Observe the Owner's Manual or the lashing strap manufacturer's instructions Risk of accident and injury due to incorrect use of the lashing for how to use the lashing strap.
  • Page 520 eCitan - Owner's Manual Transporting Securing loads Overview of the tie-down eyes WHEN SECURING LOADS, OBSERVE THE FOLLOWING: Fill spaces between the load and the load compartment / boot walls PANEL VAN VERSION or wheel tubs. For this purpose, use rigid load securing aids, such as Please observe the notes on loading the vehicle (/ page 515).
  • Page 521 eCitan - Owner's Manual Transporting Securing loads TOURER VERSION Tie-down eyes MIXTO VERSION Tie-down eyes F420 0114 02...

  • Page 522: Load Securing Aid

    eCitan - Owner's Manual Transporting Load securing aid Load securing aid Attaching/removing the partition netting ATTACHING WARNING & Risk of injury or death due to poorly secured objects The partitioning net alone cannot secure or restrain heavy objects, items of luggage or heavy loads. You could be hit by an unsecured load, particularly in the event of abrupt changes in direction, sudden braking or an accident.
  • Page 523 eCitan - Owner's Manual Transporting Load securing aid Opening or closing the partition grille Attach partition netting to holders on the left and right on the headliner. Without load compartment enlargement: attach hooks to tie-down WARNING & eyes on the left and right so that the hooks face the rear.
  • Page 524 eCitan - Owner's Manual Transporting Load securing aid CLOSING THE PARTITION GRILLE Push upper bolt to the side, pull it out of the latch and make it engage in the provided recess. Pull up bolt and pull it from the latch 3. Pull up lower bolt out of the latch and make it engage in the...
  • Page 525 eCitan - Owner's Manual Transporting Load securing aid Swing the partition grille to the rearmost position and let go of both Carefully lift rear part of the load compartment cover out of the rear bolts. catches and fold it forwards in the direction of the arrow. Ensure that the bolts are inserted in the latches and 4.
  • Page 526 eCitan - Owner's Manual Transporting Load securing aid Reach under the load compartment cover and pull catch in the direc‐ tion of the arrow until the load compartment cover is hooked into the brackets. REMOVING (LONG-WHEELBASE VERSION) Follow the instructions in reverse order. EXTENDING (LONG-WHEELBASE VERSION) REQUIREMENT The seat backrests on the third row of seats are folded forwards.

  • Page 527: Carrier Systems

    eCitan - Owner's Manual Transporting Carrier systems Carrier systems Attaching a roof luggage rack NOTE Vehicle damage due to failure to observe the maximum permissi‐ ble clearance height WARNING & Risk of injury if maximum roof load is exceeded If the vehicle height exceeds the maximum permissible clearance height, the roof and other vehicle parts may be damaged.
  • Page 528 eCitan - Owner's Manual Transporting Carrier systems To release the crossmember: press lever together and release. MOVING THE REAR CROSSMEMBER Crossmember will be unlocked. Release crossmember 2. Move crossmember within rail in the direction of the arrow. Raise crossmember slightly and turn it to the side. Turn crossmember to the side at the desired position and engage it in Engage crossmember...

  • Page 529: Maintenance And Care

    eCitan - Owner's Manual Maintenance and care Maintenance and care This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Notes on maintenance ASSYST PLUS service interval display Engine compartment...

  • Page 530: Notes On Maintenance

    You can obtain further information concerning the servicing of your vehicle from a qualified specialist workshop, e.g. a Mercedes-Benz service centre. You will find information about operating fluids approved for Mercedes- Benz and filling quantities under "Operating Fluids and Filling Quantities "...

  • Page 531: Assyst Plus Service Interval Display

    Always have the prescribed maintenance work carried out at a You can obtain further information concerning the servicing of your vehicle qualified specialist workshop. from a qualified specialist workshop, e.g. a Mercedes-Benz Service Centre. Displaying the service due date Special service requirements On-board computer: The prescribed service interval is based on normal vehicle use.
  • Page 532 eCitan - Owner's Manual Maintenance and care ASSYST PLUS service interval display Mainly short-distance driving Frequent operation in mountainous terrain or on poor road surfaces When the engine is often left idling for long periods Operation in particularly dusty conditions and/or if air-recirculation mode is frequently used In these or similar operating conditions, have the interior air filter and air filter, for example, changed more frequently.

  • Page 533: Engine Compartment

    eCitan - Owner's Manual Maintenance and care Engine compartment Engine compartment Opening and closing the bonnet WARNING & Risk of accident and injury when opening and closing the bonnet DANGER The bonnet may suddenly drop into the end position. & Risk of fatal injuries when carrying out maintenance work during There is a risk of injury for anyone in the engine bonnet's range of the charging process...
  • Page 534 eCitan - Owner's Manual Maintenance and care Engine compartment WARNING WARNING & & Risk of injury due to moving parts Risk of injury from using the windscreen wipers when the bonnet is open Components in the engine compartment can continue to run or start unexpectedly even when the ignition is switched off.

  • Page 535: Checking The Coolant Level

    eCitan - Owner's Manual Maintenance and care Engine compartment Checking the coolant level DANGER & Risk of fatal injuries when carrying out maintenance work during the charging process During the charging process, the high-voltage on-board electrical sys‐ tem is under high voltage. Do not perform any maintenance work during the charging process.
  • Page 536 eCitan - Owner's Manual Maintenance and care Engine compartment WARNING WARNING & & Risk of scalding from hot coolant Risk of injury due to overheated vehicle You may scald yourself if you open the cap when the drive system is at IF YOU OPEN THE BONNET IN THE EVENT OF AN OVERHEATED normal operating temperature.

  • Page 537: Topping Up The Coolant

    Allow the drive system to cool down and touch only the com‐ Refill the coolant to the MAX mark on the coolant expansion reservoirs. ponents described below. Use only coolant approved by Mercedes-Benz to avoid damaging the engine cooling system. F420 0114 02...
  • Page 538 eCitan - Owner's Manual Maintenance and care Engine compartment IF YOU HAVE TO CARRY OUT ANY WORK IN THE ENGINE COMPARTMENT, WARNING TOUCH ONLY THE FOLLOWING COMPONENTS: & Risk of fire and injury from windscreen washer concentrate Bonnet Windscreen washer concentrate is highly flammable. If it comes into Washer fluid reservoir cap contact with hot components, it may ignite.
  • Page 539 eCitan - Owner's Manual Maintenance and care Engine compartment Observe the further information about windscreen washer fluid (/ page 57) F420 0114 02...

  • Page 540: Cleaning And Care

    eCitan - Owner's Manual Maintenance and care Cleaning and care Cleaning and care Notes on washing the vehicle in an automatic The windscreen wiper switch is in position g. car wash If the vehicle is very dirty, wash off excess dirt before cleaning the vehicle in an automatic car wash.
  • Page 541 eCitan - Owner's Manual Maintenance and care Cleaning and care NOTE NOTE Damage to component parts due to improper high-pressure clean‐ Damage to the emissions control system due to improper cleaning Cleaning the system when it is warm or the direct effect of water jets in Components can be damaged if the distance of the high-pressure noz‐...
  • Page 542 eCitan - Owner's Manual Maintenance and care Cleaning and care Wash the vehicle with lukewarm water and a soft car sponge. When Tar stains: use tar remover. doing so, do not expose the vehicle to direct sunlight. Wax: use silicone remover. Do not attach stickers, films or similar materials.
  • Page 543 Clean the windows inside and outside with a damp cloth and with a Do not clean the ball neck with a high-pressure cleaner or solvent. cleaning agent recommended for Mercedes-Benz. Remove traces of rust on the ball, e.g. with a wire brush.
  • Page 544 Do not use any care or cleaning products containing solvents have been recommended and approved by Mercedes-Benz. to clean the cockpit. Then wipe it over again with a dry cloth.
  • Page 545 Maintenance and care Cleaning and care To prevent damage to the vehicle, observe the following notes for cleaning and Leather care: use a leather care agent recommended for Mercedes-Benz. care: Do not allow the leather to become too damp. Do not use a microfibre cloth.

  • Page 546: Vehicle Interior

    Clean with a damp cloth and a 1% soap solution and then wipe with a dry cloth. If very dirty: use a cleaning agent recommended for Mercedes-Benz. Leather care: use a leather care agent recommended for Mercedes-Benz. Do not allow the leather to become too damp.

  • Page 547: Breakdown Assistance

    eCitan - Owner's Manual Breakdown assistance Breakdown assistance This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Emergency Emergency call systems Flat tyre...

  • Page 548: Emergency

    eCitan - Owner's Manual Breakdown assistance Emergency Emergency Removing the safety vest The safety vest only fulfils the legally required standards if it is the correct size and is completely closed. The safety vest is located in the door stowage compartment in the driver's REPLACE THE SAFETY VEST IN THE FOLLOWING CASES: door.
  • Page 549 eCitan - Owner's Manual Breakdown assistance Emergency SETTING UP THE WARNING TRIANGLE Observe the legal requirements of the country in which you are currently driving. Removing the fire extinguisher WARNING & Risk of accident due to an incorrectly secured fire extinguisher in the driver's footwell Fold side reflectors upwards to form a triangle and lock them at the...
  • Page 550 eCitan - Owner's Manual Breakdown assistance Emergency Please read the instructions on the fire extinguisher carefully and familiarise yourself with how to operate it. Have the fire extinguisher refilled after each use and checked every one or two years. The fire extinguisher may otherwise fail in an emergency.

  • Page 551: Emergency Call Systems

    The Mercedes-Benz emergency call system is not available in all countries. You can find out about the regional availability of the Mercedes-Benz emergency call system at: https://www.mercedes-benz-mobile.com/extra/ecall/ DIFFERENCES BETWEEN THE MERCEDES-BENZ EMERGENCY CALL SYSTEM AND 112 EMERGENCY CALL SYSTEM (EU ECALL) Mercedes-Benz emergency call system 112 emergency call system (EU eCall)
  • Page 552 - Owner's Manual Breakdown assistance Emergency call systems In the event of a Mercedes-Benz emergency call, the accident data will The 112 emergency call system (EU eCall) in your vehicle com‐ only be transmitted to the public coordination centres with the custom‐...
  • Page 553 The starter battery is sufficiently charged. button at least one second long (/ page 401). Both the Mercedes-Benz emergency call system as well as the 112 emergency To use voice control: use the LINGUATRONIC voice commands call system (EU eCall) automatically initiate an emergency call after restraint (/ page 397).
  • Page 554 Time of the accident Language setting on the multimedia system Whether Mercedes me connect is available or not This determines whether it is possible to forward the call to the Mercedes-Benz Customer Centre if necessary. FOR ACCIDENT CLARIFICATION PURPOSES, THE FOLLOWING MEASURES...
  • Page 555 (GDPR). The data contained in the system memory is not accessible outside the The data is used exclusively by the Mercedes-Benz emergency call system for system before an emergency call is triggered.
  • Page 556 Contact point responsible for processing access rights: Mercedes-Benz Group AG, Konzernbeauftragter für den Datenschutz, HPC E600, D-70546...

  • Page 557: Flat Tyre

    eCitan - Owner's Manual Breakdown assistance Flat tyre Flat tyre Notes on flat tyres TIREFIT kit storage location The TIREFIT kit is located in the stowage compartment in the co-driver foot‐ WARNING well. It contains the tyre sealant bottle and the tyre inflation compressor. &...

  • Page 558: Using The Tirefit Kit

    eCitan - Owner's Manual Breakdown assistance Flat tyre Using the TIREFIT kit WARNING & Risk of injury and poisoning from tyre sealant Requirements Tyre sealant is hazardous to health and causes irritation. Do not allow Tyre sealant bottle it to come into contact with your skin, eyes or clothing, and do not TIREFIT sticker swallow it.
  • Page 559 eCitan - Owner's Manual Breakdown assistance Flat tyre Observe the manufacturer's safety notes on the sticker on the tyre sealant bottle. Have the tyre sealant bottle replaced at a qualified specialist workshop every five years. Do not remove any foreign objects which have pierced the tyre. Pull the plug with cable and filling hose out of the tyre inflation...
  • Page 560 eCitan - Owner's Manual Breakdown assistance Flat tyre Press the On/Off switch on the tyre inflation compressor. WARNING & The tyre inflation compressor is switched on. The tyre is inflated. First, Risk of accident due to the specified tyre pressure not being tyre sealant is pumped into the tyre.

  • Page 561: Environmental Note

    Have the tyre sealant bottle disposed of professionally, e.g. at Insert the filling hose into the socket of the tyre inflation compressor a Mercedes-Benz Service Centre. and turn it a quarter turn clockwise. Press the pressure release button next to the manometer.
  • Page 562 eCitan - Owner's Manual Breakdown assistance Flat tyre Drive to the nearest qualified specialist workshop and have the tyre, tyre sealant bottle and filling hose replaced. F420 0114 02...

  • Page 563: Battery

    Notes on the 12‑V‑battery For safety reasons, Mercedes-Benz recommends that you only use batteries that have been tested and approved for your vehicle by Mercedes-Benz. These batteries provide increased impact protection to prevent vehicle occupants from suffering acid burns should the battery be damaged in an accident.
  • Page 564 Environmental damage due to improper disposal of batteries Batteries contain pollutants. It is illegal to dispose of them with the Connect the battery to a battery charger approved by Mercedes-Benz household rubbish. Consult a qualified specialist workshop to disconnect the battery Dispose of batteries in an environmentally responsible manner.

  • Page 565: Notes On The High-Voltage Battery

    Only have the 12 V on-board electrical system battery charged at a Risk of explosion qualified specialist workshop, e.g. a Mercedes-Benz Service Centre. Fire, open flames and smoking are prohibited when handling the bat‐ Replacing the 12 V battery tery.

  • Page 566: Towing Or Tow-Starting

    Overview of permissible towing methods NOTE Damage to the vehicle due to towing away incorrectly In the event of a breakdown, Mercedes-Benz recommends that you have the Observe the instructions and notes on towing away. vehicle transported instead of towed.
  • Page 567 eCitan - Owner's Manual Breakdown assistance Towing or tow-starting Installing a towing eye Observe the notes on permissible towing methods (/ page 65). Shift the transmission to position i. Release the parking brake. Switch off the vehicle. Loading the vehicle for transport Please observe the notes on towing (/ page 65).
  • Page 568 Tow-starting the vehicle (emergency engine start) If the drive system does not start, have the vehicle transported to the nearest qualified specialist workshop, e.g. a Mercedes-Benz Service Centre. The drive system cannot be started by tow-starting. Do not attempt to tow-start the vehicle.

  • Page 569: Electrical Fuses

    All electrical consumers are switched off. The vehicle is switched off. Use only fuses approved for Mercedes-Benz with the respec‐ tive specified fuse rating. THE FUSES ARE LOCATED IN VARIOUS FUSE BOXES: Blown fuses must be replaced with fuses of the same rating, which you can Fuse box in the cockpit on the driver's side (/ page 570).
  • Page 570 eCitan - Owner's Manual Breakdown assistance Electrical fuses Opening and closing the fuse box in the cock‐ FUSE ASSIGNMENT Which fuses are present depends on the respective equipment. pit on the driver's side Certain fuses can only be replaced by a qualified specialist workshop. These fuses are not listed on the sticker.
  • Page 571 eCitan - Owner's Manual Breakdown assistance Electrical fuses OPENING WARNING & Risk of injury from using the windscreen wipers when the bonnet is open If the windscreen wipers start moving when the bonnet is open, you could be trapped by the wiper linkage. Always switch off the windscreen wipers and vehicle before opening the engine bonnet.
  • Page 572 eCitan - Owner's Manual Breakdown assistance Electrical fuses Make sure that clamps engage. Tighten screws 1. Close the bonnet. F420 0114 02...

  • Page 573: Vehicle Tool Kit

    eCitan - Owner's Manual Breakdown assistance Vehicle tool kit Vehicle tool kit Information on the vehicle tool kit Release the cover and fold it up. The vehicle tool kit is located in the stowage compartment in the footwell on the co-driver side (/ page 573). DEPENDING ON THE VEHICLE EQUIPMENT, THE VEHICLE TOOL KIT CON‐...

  • Page 574: Wheels And Tyres

    eCitan - Owner's Manual Wheels and tyres Wheels and tyres This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Information on noise or unusual driving Information on wheel and tyre combina‐...

  • Page 575: Information On Noise Or Unusual Driving Characteristics

    eCitan - Owner's Manual Wheels and tyres Information on noise or unusual driving characteristics Information on noise or unusual driving characteristics While driving, pay attention to vibrations, noises and unusual driving charac‐ teristics, e.g. pulling to one side. This may indicate damage to the wheels or tyres.

  • Page 576: Notes On Regularly Inspecting Wheels And Tyres

    LEAST ONCE A MONTH OR AS REQUIRED, E.G. BEFORE A LONG JOURNEY OR WHEN DRIVING OFF-ROAD: check the tyre pressure (/ page 581) check the valve caps Valves must be protected from moisture and dirt with valve caps specifi‐ cally approved by Mercedes-Benz for your vehicle. F420 0114 02...
  • Page 577 eCitan - Owner's Manual Wheels and tyres Notes on regularly inspecting wheels and tyres perform a visual check of the tyre tread depth and the tyre contact surface across the entire width The minimum tread depth for summer tyres is 3 mm and on winter tyres 4 mm.

  • Page 578: Information On Driving With Summer Tyres

    Change the tyres on your vehicle to M+S tyres. Using summer tyres at very cold temperatures could cause tears to form, thereby damaging the tyres permanently. Mercedes-Benz cannot accept responsibility for this type of damage. ONCE YOU HAVE FITTED THE SUMMER TYRES: Checking the tyre pressures (/ page 581)

  • Page 579: Information On M+S Tyres

    eCitan - Owner's Manual Wheels and tyres Information on M+S tyres Information on M+S tyres At temperatures below 10 °C use winter tyres or all-season tyres. Both are WARNING marked with M+S. & Risk of accident caused by incorrect wheel and tyre dimensions Only winter tyres bearing the i snowflake symbol in addition to the M+S The wheel or tyre size and the tyre type of the emergency spare wheel marking provide the best possible grip in wintry road conditions.

  • Page 580: Notes On Snow Chains

    Snow chains are only permissible for certain wheel/tyre combinations. You can obtain information on this at a qualified specialist workshop. For safety reasons, only use snow chains that have been specifically approved for your vehicle by Mercedes-Benz, or snow chains with the same quality standard. F420 0114 02...

  • Page 581: Tyre Pressure

    eCitan - Owner's Manual Wheels and tyres Tyre pressure Tyre pressure Notes on tyre pressure Use a suitable pressure gauge to check the tyre pressure. The outer appear‐ ance of a tyre does not permit any reliable conclusion about the tyre pressure. DRIVING WITH TYRE PRESSURE THAT IS TOO HIGH OR TOO LOW CAN: Tyre pressure monitoring system: you can also check the tyre pressure using the on-board computer.

  • Page 582: Tyre Pressure Monitoring System

    eCitan - Owner's Manual Wheels and tyres Tyre pressure The system checks the tyre pressure of the tyres fitted to the vehicle by means of a tyre pressure sensor. New tyre pressure sensors, e.g. in winter tyres, are automatically taught-in during the first journey they are used.
  • Page 583 eCitan - Owner's Manual Wheels and tyres Tyre pressure BE SURE TO ALSO OBSERVE THE FOLLOWING FURTHER RELATED SUB‐ Compare the tyre pressure with the recommended tyre pressure for the JECTS: current operating status (/ page 581). Additionally, observe the notes on cold tyres (/ page 581). Notes on tyre pressure (/ page 581) CHECKING THE TYRE PRESSURE WITH THE TYRE PRESSURE MONITOR‐...
  • Page 584 eCitan - Owner's Manual Wheels and tyres Tyre pressure To restart, press Touch Control on the left-hand side of the steering Country Radio equipment approval number wheel. Jordan Kingdom of Jordan Type approval for Tyre Pressure Sensor and ECU message is shown in the on-board com‐ Tyre press.

  • Page 585: Changing A Wheel

    eCitan - Owner's Manual Wheels and tyres Changing a wheel Changing a wheel Notes on selecting, fitting and replacing WARNING & wheels and tyres Risk of injury through exceeding the specified tyre load-bearing capacity or the permissible speed rating Exceeding the load-bearing capacity of the tyres can lead to tyre dam‐ WARNING &...
  • Page 586 For safety reasons, only use tyres, wheels and accessories which have ses, the risk of wheels and tyres being damaged when driving over been specially approved by Mercedes-Benz for your vehicle. obstacles increases. These tyres have been specially adapted for use with driving systems Avoid obstacles or drive especially carefully.
  • Page 587 For M+S tyres, only use tyres with the same tread. Observe the maximum permissible speed for the M+S tyres fitted. Accessories that are not approved for your vehicle by Mercedes-Benz, or are If this is below the vehicle's maximum permissible speed, this must be not being used correctly, can impair operating safety.
  • Page 588 eCitan - Owner's Manual Wheels and tyres Changing a wheel Notes on changing wheels Information on the direction of the tyres' rotation WARNING & Tyres with a specified direction of rotation have additional benefits, e.g. if Risk of injury through different wheel sizes there is a risk of aquaplaning.
  • Page 589 eCitan - Owner's Manual Wheels and tyres Changing a wheel Move the front wheels to the straight-ahead posi‐ Raise the vehicle (/ page 589). tion. Raising the vehicle when changing a wheel Shift to j. Switch off the vehicle. Requirements: Make sure that the vehicle cannot be switched on. There are no persons in the vehicle.
  • Page 590 eCitan - Owner's Manual Wheels and tyres Changing a wheel WARNING & Risk of injury from incorrect positioning of the jack If you do not position the jack correctly at the appropriate jacking point of the vehicle, the jack could tip with the vehicle raised. Only position the jack at the appropriate jacking point of the vehicle.

  • Page 591: Fitting A New Wheel

    eCitan - Owner's Manual Wheels and tyres Changing a wheel NOTE Damage to threading from dirt on wheel bolts Do not place wheel bolts in sand or on a dirty surface. Unscrew the uppermost wheel bolt completely. Unscrew the remaining wheel bolts completely. Remove the wheel and, if necessary, store it in the load compartment.
  • Page 592 For safety reasons, only use wheel bolts which have been approved by Oiled or greased wheel bolts can cause the wheel bolts to come loose, Mercedes-Benz and for the wheel in question. as too can damaged wheel bolts or wheel hub threads.
  • Page 593 eCitan - Owner's Manual Wheels and tyres Changing a wheel Tighten the wheel bolts evenly in a diagonal pattern in the order indica‐ with an initial maximum force of 80 Nm. Tighten the wheel bolts evenly in a diagonal pattern in the order indica‐ with the specified tightening torque of 110 Nm.

  • Page 594: Information On Wheel And Tyre Combinations

    You can obtain information about tyres that have been specially designed and The smaller the tyre section for a specific wheel size, the worse the driving approved for your vehicle from a Mercedes-Benz service centre. comfort on poor roads. Ride and damping comfort are reduced and the risk of damage to wheels and tyres when you drive over obstacles increases.
  • Page 595 eCitan - Owner's Manual Wheels and tyres Information on wheel and tyre combinations SUMMER TYRES, LIGHT-ALLOY WHEELS Summer tyres Light-alloy wheels 195/65 R16 100H 6 J x 16 ET 35 205/60 R16 96XL H 6.5 J x 16 ET 40 ALL-SEASON TYRES, STEEL WHEELS All-season tyres Steel wheels...

  • Page 596: Spare Wheel

    eCitan - Owner's Manual Wheels and tyres Spare wheel Spare wheel Notes on the spare wheel When using a spare wheel (which is different from the wheel to be replaced) the maximum permissible speed of 80 km/h must not be exceeded.
  • Page 597 eCitan - Owner's Manual Wheels and tyres Spare wheel SPARE WHEEL Summer tyres Steel wheels 195/65 R15 95 H 6 J x 15 ET 35 195/65 R16 100 H 6 J x 16 ET 35 205/60 R16 96 H 6.5 J x 16 ET 38 Fitting and removing the spare wheel NOTE Damage to the body due to falling spare wheel holder...
  • Page 598 eCitan - Owner's Manual Wheels and tyres Spare wheel Guide the spare wheel holder upwards with handle and attach it into place. Tighten the screw in the loading sill with the wheel spanner 1. Back to Contents F420 0114 02...

  • Page 599: Technical Data

    eCitan - Owner's Manual Technical data Technical data This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left. Information on the technical data Trailer hitch On-board electronics...
  • Page 600 eCitan - Owner's Manual Technical data Information on the technical data Information on the technical data The technical data was determined in accordance with EU Directives. The given data only applies to vehicles with standard equipment. You can obtain further information at a qualified specialist workshop. Only for certain countries: you can find vehicle-specific vehicle data in the COC documents (CERTIFICATE OF CONFORMITY).

  • Page 601: On-Board Electronics

    eCitan - Owner's Manual Technical data On-board electronics On-board electronics Notes on work on the engine electronics WARNING & Risk of accident due to improper operation of two-way radios NOTE If you use two-way radios in the vehicle improperly, their electromag‐ Premature wear through improper maintenance netic radiation can disrupt the vehicle's electronics.
  • Page 602 eCitan - Owner's Manual Technical data On-board electronics FREQUENCY BAND AND MAXIMUM TRANSMISSION OUTPUT NOTE Frequency band Maximum transmission output Invalidation of the operating permit due to failure to comply with the instructions for installation and use Short wave 12 W The operating permit may be invalidated if the instructions for installa‐...
  • Page 603 eCitan - Owner's Manual Technical data On-board electronics 2G/3G/4G/5G F420 0114 02...

  • Page 604: Radio Regulations

    eCitan - Owner's Manual Technical data Radio regulations Radio regulations Specific information on wireless applications in accordance with 2014/53/EU TYPE OF WIRELESS APPLICATION AND SPECIFICATION IN ACCORDANCE WITH 2014/53/EU Besides the typical frequencies for mobile communication cars by Mercedes- Benz make use of the following automotive radio applications. TYPE OF WIRELESS APPLICATION AND SPECIFICATION IN ACCORDANCE WITH 2014/53/EU Technology Frequency range...
  • Page 605 eCitan - Owner's Manual Technical data Radio regulations Technology Frequency range Transmission output/magnetic field strength RLAN 5.1 GHz UNII-1 (5150–5250 MHz) ≤ 25 mW EIRP Interior Monitoring Radar, RLAN 5.8 GHz UNII-3 (5725–5875 MHz) ≤ 25 mW EIRP Remote Keyless Entry 7.25 GHz UWB (6.0–8.5 GHz) ≤...
  • Page 606 eCitan - Owner's Manual Technical data Radio regulations Further information and updates are available at the following web address: MANUFACTURER OVERVIEW Manufacturer Manufacturer information https://regulatoryradioinformation.corpinter.net/vans/vans/en Continental ADC Continental - ADC Automotive Distance Con‐ trol Systems GmbH, Peter-Dornier-Straße 10, 88131 Lindau, Germany Bosch Robert Bosch GmbH, Daimlerstraße 6, 71229 Leonberg, Germany...
  • Page 607 eCitan - Owner's Manual Technical data Radio regulations REGULATORY RADIO IDENTIFIERS Manufacturer Manufacturer information Manufacturer Model designation Radio equipment approval Schrader Schrader Electronics Ltd., 11 Technology Park, number Belfast Road, Antrim BT41 1QS, Northern Ire‐ land, United Kingdom Continental Automotive MARS Keyless (locking sys‐...
  • Page 608 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation number Bosch F5CP12 (radar sensor) Continental Automotive Tech‐ NTG7Q PREMIUM LF2 (head C-29128 nologies unit) Continental Automotive MARS Keyless (locking system) Continental Automotive Tech‐ NTG7Q PREMIUMPLUS LF2 C-29930 Continental Automotive Technologies...
  • Page 609 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval number Manufacturer Model designation Hirschmann 920510A (locking system) URCA_TA/2019_019 MARQUARDT DC12B (locking system) Huf Baolong TSSRE4A (tyre pressure sen‐ URCA_TA/2017_094 sor) MARQUARDT MS2 (locking system) MARQUARDT DC12B (locking system) URCA_TA_2019_128 BOTSWANA...
  • Page 610 eCitan - Owner's Manual Technical data Radio regulations REGULATORY RADIO IDENTIFIERS Manufacturer Model designation Radio equipment approval number Manufacturer Model designation Radio equipment approval number Molex Technologies HUB-8 (charger for mobile 19286-23-12116 phones) Continental ADC SRR6-A (control unit) 00512-24-02496 Vitesco Technologies HFA30 (Handsfree-Access) 18924-23-15869 Continental Automotive...
  • Page 611 eCitan - Owner's Manual Technical data Radio regulations EURASIAN ECONOMIC UNION REGULATORY RADIO IDENTIFIERS Manufacturer Model designation Radio equipment approval number Bosch MRRe14FCR (radar sensor) DTA-006678 Manufacturer Model designation Bosch F5CP12 (radar sensor) DTA-018042 Continental ADC SRR6-A (control unit) Continental Automotive MARS Keyless (locking sys‐...
  • Page 612 eCitan - Owner's Manual Technical data Radio regulations GHANA INDONESIA REGULATORY RADIO IDENTIFIERS REGULATORY RADIO IDENTIFIERS Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number NCA APPROVED Continental ADC SRR6-A (control unit) 98748/SDPPI/2024 7163 Continental ADC SRR6-A (control unit) M1-7E8-X3F-SRH Bosch...
  • Page 613 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number Bosch FR5CPCCF (radar sensor) 67882/SDPPI/2020 Continental Automotive Tech‐ NTG7Q MID LF2 (head unit) 88477/SDPPI/2023 7163 nologies 7163 Dilarang melakukan peruba‐ han spesifikasi yang dapat Dilarang melakukan peruba‐...
  • Page 614 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number Garmin VIS (head unit) 69984/SDPPI/2020 7163 Harman Becker NTG6N ENTRY/MID (head 63775/SDPPI/2019 7163 unit) Production: Hungary Dilarang melakukan peruba‐ Dilarang melakukan peruba‐...
  • Page 615 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number Harman Becker NTG7 HIGH (head unit) 70513/SDPPI/2020 7163 Harman Becker NTG7 RSU 66387/SDPPI/2020 7163 (control unit) Dilarang melakukan peruba‐ Dilarang melakukan peruba‐...
  • Page 616 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number MARQUARDT DC12B (locking system) 59840/SDPPI/2019 MARQUARDT DE1 (Fond Seat Module) 97584/ SDPPI/ 2024 7163 7163 Dilarang melakukan peruba‐ Dilarang melakukan peruba‐...
  • Page 617 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number Bosch LRR3 (radar sensor) 55-08334 MARQUARDT DC12B (locking system) 55-12215 Bosch MRR1Rear (radar sensor) 55-08333 MARQUARDT MS2 (locking system) 51-85192 Bosch MRRe14FCR (radar sensor)
  • Page 618 eCitan - Owner's Manual Technical data Radio regulations JAPAN Manufacturer Model designation Radio equipment approval number REGULATORY RADIO IDENTIFIERS Continental Automotive Tech‐ NTG7Q PREMIUM LF2 (head IC: NTG7QPREF2 nologies unit) Manufacturer Model designation Radio equipment approval Hirschmann 920510A (locking system) IC:8653A-920510A number Huf Baolong...
  • Page 619 eCitan - Owner's Manual Technical data Radio regulations SRR6-A (Continental ADC) MALAYSIA REGULATORY RADIO IDENTIFIERS Information on exposure to high-frequency radiation: This equipment complies with the FCC radiation exposure limits that have been defined for an uncontrolled environment. This equipment should be Manufacturer Model designation Radio equipment approval...
  • Page 620 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval number Manufacturer Model designation Radio equipment approval MARQUARDT DC12B (locking system) MR 6698 ANTR 2021-11-04 number Hirschmann 920510A (locking system) MR 14779 ANTR 2017-09-25 Huf Baolong TSSRE4Uf (tyre pressure sen‐...
  • Page 621 eCitan - Owner's Manual Technical data Radio regulations MONGOLIA REGULATORY RADIO IDENTIFIERS Manufacturer Model designation Radio equipment approval number Bosch MRRe14FCR (radar sensor) IFETEL: RCPBOMR17-0598 Manufacturer Model designation Radio equipment approval number Continental Automotive MARS Keyless (locking sys‐ IFETEL: RLVDAMA18-1827 tem) Continental Automotive MARS Keyless (locking sys‐...
  • Page 622 eCitan - Owner's Manual Technical data Radio regulations OMAN Manufacturer Model designation Radio equipment approval number REGULATORY RADIO IDENTIFIERS MARQUARDT DC12B (locking system) 008/ARCEP/DG/19 Manufacturer Model designation Radio equipment approval number MARQUARDT MS2 (locking system) 014/ARCEP/DG/19 Continental ADC SRR6-A (control unit) TRA/TA-R/16591/23 NIGERIA Bosch...
  • Page 623 eCitan - Owner's Manual Technical data Radio regulations PAKISTAN PARAGUAY REGULATORY RADIO IDENTIFIERS REGULATORY RADIO IDENTIFIERS Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number Continental ADC SRR6-A (control unit) TAC NO: 9.669/2024 Continental ADC SRR6-A (control unit) 2023-11-I-0817 Bosch...
  • Page 624 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation Radio equipment approval number number Huf Baolong TSSRE4A (tyre pressure sen‐ Continental Automotive MARS Keyless (locking sys‐ ESD-1714865C sor) tem) 2022-08-I-0528 HELLA DM4 (locking system) ESD-1715539C MARQUARDT DC12B (locking system)
  • Page 625 eCitan - Owner's Manual Technical data Radio regulations SERBIA REGULATORY RADIO IDENTIFIERS Manufacturer Model designation Radio equipment approval number MARQUARDT DC12B (locking system) ZMB/ZICTA/TA/2019/5/17 Manufacturer Model designation Radio equipment approval number MARQUARDT MS2 (locking system) ZMB/ZICTA/TA/2018/9/30 Continental ADC SRR6-A (control unit) 038 23 SENEGAL Bosch...
  • Page 626 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval number Manufacturer Model designation Radio equipment approval Continental Automotive Tech‐ NTG7Q MID LF2 (head unit) DA105282 number nologies Huf Baolong TSSSG4G6b (tyre pressure 005 22 Continental Automotive Tech‐ NTG7Q HIGH LF2 (head unit) DA105282 monitoring system control...
  • Page 627 eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval number Manufacturer Model designation Radio equipment approval Visteo HFA30 (Handsfree-Access) N4949-23 number WITTE-Velbert SDHTAG3NFC (locking sys‐ DA107248 HELLA DM4 (locking system) TA-2017/2518 tem) N1755-20 Hirschmann 920510A (locking system) TA-2017/2350 SOUTH AFRICA Huf Baolong...
  • Page 628 eCitan - Owner's Manual Technical data Radio regulations SOUTH KOREA TOGO REGULATORY RADIO IDENTIFIERS REGULATORY RADIO IDENTIFIERS Manufacturer Model designation Radio equipment approval number Manufacturer Model designation Radio equipment approval Continental Automotive MARS Keyless (locking sys‐ No. 059/24 number tem) Continental Automotive Tech‐...

  • Page 629: United Arab Emirates

    eCitan - Owner's Manual Technical data Radio regulations Manufacturer Model designation Radio equipment approval Manufacturer Model designation number MARQUARDT MS2 (locking system) Hirschmann 920510A (locking system) UKR. 355-9/20 Visteo HFA30 (Handsfree-Access) Hirschmann 920508A (locking system) Supplier number: 16833352 UNITED ARAB EMIRATES Hirschmann 920508B (locking system) Supplier number: 16833352...
  • Page 630 eCitan - Owner's Manual Technical data Radio regulations UNITED KINGDOM Manufacturer Model designation Radio equipment approval number REGULATORY RADIO IDENTIFIERS Continental Automotive Tech‐ NTG7Q PREMIUM LF2 (head TDRA ER17732/23, nologies unit) DA76163/18 Manufacturer Model designation HELLA DM4 (locking system) TRA ER56616/17, Continental ADC SRR6-A (control unit) DA44932/15...
  • Page 631 eCitan - Owner's Manual Technical data Radio regulations UNITED STATES and your body. This transmitter must not be placed in the same location as or used at the same time as another transmitter or antenna. REGULATORY RADIO IDENTIFIERS Radar sensors: Manufacturer Model designation Radio equipment approval...
  • Page 632 DC12B (locking system) Suntech Vietnam Technology Manufacturer Model designation Radio equipment approval Company Limited number C0076210121AF04A3 Bosch FR5CPCCF (radar sensor) Mercedes-Benz Vietnam Com‐ pany Limited MARQUARDT MS2 (locking system) Suntech Vietnam Technology Company Limited Bosch MRR1Rear (radar sensor) Mercedes-Benz Vietnam Com‐ C0075210121AF04A3...
  • Page 633 eCitan - Owner's Manual Technical data Radio regulations INFORMATION ON THE SPECIFIC ABSORPTION RATE Vehicle components SAR value in W/kg Limit value to be used ECE DE003 & ECE DE004 compensator < 0.2 W/kg 2 W/kg DAI RSE 1.8 W/kg 2 W/kg D-WMI2020A 0.018 W/kg...
  • Page 634 Importer of Mercedes-Benz vans Mercedes-Benz Vans UK Limited Delaware Drive, Tongwell Milton Keynes, MK15 8BA England Importer of Mercedes-Benz spare parts Mercedes-Benz Parts Logistics Delaware Drive, Tongwell Milton Keynes, MK15 8BA England Further information and updates are available at the following web address: https://regulatoryradioinformation.corpinter.net/vans/vans/en...

  • Page 635: Vehicle Identification Plate, Vehicle Identification Number (Vin) And Engine Number

    eCitan - Owner's Manual Technical data Vehicle identification plate, vehicle identification number (VIN) and engine number Vehicle identification plate, vehicle identification number (VIN) and engine number VEHICLE IDENTIFICATION PLATE Vehicle identification plate Vehicle manufacturer Vehicle identification plate is on the B-pillar on the co-driver side. EC operating permit number (only for certain countries) VIN (vehicle identification number) The data is vehicle-specific and may differ from that shown.

  • Page 636: Electric Motor Number

    eCitan - Owner's Manual Technical data Vehicle identification plate, vehicle identification number (VIN) and engine number Number of passenger seats EMBOSSED FIN The embossed FIN is located on the A‑pillar on the right-hand side. VIN ON LOWER SECTION OF WINDSCREEN The VIN is also attached as label on the lower section of the windscreen.

  • Page 637: Operating Fluids And Capacities

    Benz. Damage caused to the vehicle as a direct result of using non-approved the imprints on the respective original containers. products is not covered by the Mercedes-Benz warranty or goodwill gestures. Always keep operating fluids in the sealed original container.
  • Page 638 Thoroughly clean the antifreeze from component parts before starting the vehicle. Have the brake fluid renewed every two years at a qualified specialist work‐ shop. Only use brake fluid approved by Mercedes-Benz in accordance with MB-Frei‐ NOTE gabe or MB-Approval 331.0. Damage caused by incorrect coolant Only add coolant that has been premixed with the required antifreeze protection.

  • Page 639: Windscreen Washer Fluid

    Technical data Operating fluids and capacities INFORMATION ON COOLANT IS AVAILABLE AT THE FOLLOWING LOCA‐ COOLANT FILLING CAPACITY TIONS: COOLANT In the Mercedes-Benz Specification for Operating Fluids 320.1 at https:// Model Capacity operatingfluids.mercedes-benz.com All models approx. 3.7 litres At a qualified specialist workshop Vehicles with THERMOTRONIC control panel: approximately 10.2 l...
  • Page 640 eCitan - Owner's Manual Technical data Operating fluids and capacities NOTE Blocked spray nozzles caused by mixing windscreen washer fluids Do not mix MB SummerFit and MB WinterFit with other wind‐ screen washer fluids. Mix the washer fluid with windscreen washer fluid all year round. RECOMMENDED WINDSCREEN WASHER FLUID: above freezing point: e.g.
  • Page 641 eCitan - Owner's Manual Technical data Notes on vehicle data Notes on vehicle data IN THE PRINTED OWNER'S MANUAL YOU CAN FIND INFORMATION ABOUT THE FOLLOWING DATA: Vehicle dimensions Weights and loads F420 0114 02...

  • Page 642: Vehicle Data

    eCitan - Owner's Manual Technical data Vehicle data Vehicle data Vehicle dimensions The following section contains important technical data for your vehicle. Your vehicle documents contain further vehicle-specific and equipment-dependent technical data such as vehicle dimensions and weights. Current technical data can also be found online at https://www.mercedes- benz.com THE SPECIFIED FIGURES MAY VARY AS A RESULT OF THE FOLLOWING VARIABLES:...
  • Page 643 eCitan - Owner's Manual Technical data Vehicle data SWEPT AREA Mixto All models Loading height 1256 mm Swept width of the tailgate 919 mm Wheelbase 3100 mm Swept width of the rear-end doors 772 mm VEHICLE DIMENSIONS (TOURER) VEHICLE DIMENSIONS, (PANEL VAN) Tourer Panel Van Vehicle length...
  • Page 644 eCitan - Owner's Manual Technical data Vehicle data For further information on charging the high-voltage battery, refer to the All models "Charging the high-voltage battery" section (/ page 314). Charging time – mode 2 Approx. 26 h with up to 1.8 kW charging capacity (depend‐ ing on vehicle build and national version) Charging time –...

  • Page 645: Trailer Hitch

    Only use a trailer hitch which has been approved for your vehicle by Trailer load Mercedes-Benz. The figures are valid for a trailer hitch installed at the factory. According to EU Directive 1230/2012 the vehicle speed must be limited to 100 km/h or less.
  • Page 646 eCitan - Owner's Manual Technical data Trailer hitch YOU WILL ALSO FIND THE FIGURES FOR THE PERMISSIBLE WEIGHTS MAXIMUM TRAILER LOAD (PANEL VAN) AND LOADS THAT MUST NOT BE EXCEEDED: Panel Van in your vehicle documents Permissible trailer load, braked Standard version: 1300 kg to 1450 kg on the identification plate of the trailer hitch Long version: 1200 kg to 1400 kg...

  • Page 647: Tongue Weight

    eCitan - Owner's Manual Technical data Trailer hitch The figures are valid for a trailer hitch installed at the factory. TONGUE WEIGHT All models Maximum permissible tongue weight Height-adjustable trailer coupling 75 kg Fixed trailer coupling 75 kg Detachable trailer coupling 75 kg For a detachable trailer coupling not fitted at the factory, it is essential to comply with the Owner's Manual of the trailer coupling manufacturer.

  • Page 648: Lashing Points And Carrier Systems

    eCitan - Owner's Manual Technical data Lashing points and carrier systems Lashing points and carrier systems Loading capacity of the lashing points and RATED TENSILE FORCE OF TIE-DOWN EYES (PANEL VAN) tie-down eyes Tie-down eyes Rated tensile force on the side wall 50 daN NOTE on the floor...
  • Page 649 eCitan - Owner's Manual Technical data Lashing points and carrier systems Roof luggage rack loading capacity ROOF LOAD Model Maximum roof load WARNING Panel Van 100 kg & Risk of accident due to exceeding the maximum roof load Mixto The vehicle centre of gravity and the usual driving characteristics as Tourer (without roof rails) 100 kg well as the steering and braking characteristics alter.

  • Page 650: Display Messages And Warning And Indicator Lamps

    eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages and warning and indicator lamps This interactive PDF works like a website – tap or click a button to jump straight to where you want to go. You can return here at any time via the navigation bar at the top left.

  • Page 651: Display Messages

    eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Introduction High-priority display messages cannot be hidden. The instrument cluster dis‐ play will show these display messages permanently until their causes have been rectified. FUNCTION OF DISPLAY MESSAGES Display messages appear on the instrument cluster display.

  • Page 652: Safety Systems

    eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Safety systems Display messages Possible causes/consequences and M Solutions * Check the electrical connection in the third seat row 3rd seat row Check electrical connection See Owner's Manual The electrical connection in the third seat row is malfunctioning (  page 218) Check the electrical connection.
  • Page 653 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions * The red ! indicator lamp is lit. You have attempted to release the electric parking brake with the vehicle switched off. To release the parking brake: switch on Switch on the vehicle.
  • Page 654 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions !÷ * ABS and ESP ® are malfunctioning. Other driving systems and driving safety systems may also be malfunctioning. inoperative See Owner's Manual The brake system will continue to operate normally.
  • Page 655 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions WARNING & ® Risk of skidding if ABS and ESP are malfunctioning The wheels may block during braking and ESP ®...
  • Page 656 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions ÷ * ESP ® is malfunctioning. Other driving systems and driving safety systems may also be malfunctioning. inoperative See Owner's Manual The brake system will continue to operate normally.
  • Page 657 If an emergency call is unavailable, a message to this effect will appear on the instrument cluster display. Consult a qualified specialist workshop. You can find more information on the regional availability of the Mercedes-Benz emergency call system at: https://www.mercedes-benz- mobile.com/extra/ecall/...
  • Page 658 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Radar sensors dirty See Owner's Manual THE RADAR SENSOR SYSTEM IS MALFUNCTIONING. POSSIBLE CAUSES: dirt on the sensors heavy precipitation extended country driving without other traffic, e.g.
  • Page 659 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions WARNING & Risk of an accident due to low brake fluid level If the brake fluid level is too low, the braking effect and the braking characteristics may be impaired. Stop the vehicle as soon as possible, paying attention to road and traffic conditions.
  • Page 660 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions * The on-board electrical system voltage is low or a malfunction has occurred in the system; the holding force may not be sufficient for the incline. WARNING Parking brake See Owner's Manual &...
  • Page 661 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Have the brake system checked at a qualified specialist workshop immediately. * The restraint system is malfunctioning (  page 136). WARNING Restraint system malfunction Consult &...

  • Page 662: Driving Systems

    eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Consult a qualified specialist workshop immediately. * The corresponding window airbag is malfunctioning (  page 143). WARNING Left windowbag malfunction Consult &...
  • Page 663 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions The function is impaired due to heavy rain or snow. The radar sensor system is temporarily non-operational, e.g. due to electromagnetic radiation close to TV or radio transmitting stations or other sources of radiation.
  • Page 664 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Blind Spot Assist currently unavailable * Blind Spot Assist is temporarily non-operational. See Owner's Manual THE FOLLOWING CAUSES ARE POSSIBLE: The sensors in the rear bumper are dirty.
  • Page 665 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Once the causes of the problem are no longer present, the driving systems and driving safety systems will be available again and the corresponding symbols will be switched off.
  • Page 666 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Consult a qualified specialist workshop. Traffic Sign Assist currently unavailable * Traffic Sign Assist is temporarily unavailable (  page 360). See Owner's Manual Drive on.
  • Page 667 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Stop in accordance with the traffic conditions. Clean the windscreen. * Active Lane Keeping Assist is malfunctioning ( Active Lane Keeping Assist inoperative  page 364).
  • Page 668 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions ð * You have exceeded the maximum permitted speed (specific countries only). Drive more slowly. Maximum speed exceeded Climate control Display messages Possible causes/consequences and M Solutions * The state of charge of the high-voltage battery is too low.

  • Page 669: Drive System

    eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Drive system Display messages Possible causes/consequences and M Solutions * The drive system is switched off and the state of charge is too low. Switch off electrical consumers that are not required. 12 V battery See Owner's Manual To charge the battery: Charge the battery when stationary.
  • Page 670 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions * A fault has occurred in the high-voltage battery. Output and range will be severely restricted. Power severely limited Switch the vehicle off and lock it. After waiting for a short time, unlock the vehicle and start it again.
  • Page 671 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Charging method currently unavailable * A temporary malfunction has occurred on the charging station. Please try again or change charging Wait until the malfunction has passed.
  • Page 672 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Do not switch off the drive system. Consult a qualified specialist workshop immediately. * There are malfunctions in the drive and/or cooling sys‐ ì...
  • Page 673 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Stop the vehicle immediately in accordance with the traffic conditions. Switch off the ignition and consult a qualified specialist workshop. * The drive system is outside the operating temperature range, e.g.
  • Page 674 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions è * You cannot pull away while the charging cable is connected. Disconnect the charging cable from the vehicle. Charging cable connected Observe range * The usable capacity of the high-voltage battery system has changed.
  • Page 675 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions * The high-voltage battery has overheated. There is a risk of fire. Û Stop the vehicle immediately in accordance with the traffic conditions. High-volt.
  • Page 676 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions WARNING & Risk of an accident due to insufficient tyre pressure The tyres can burst. The tyres can wear excessively and/or unevenly. The driving characteristics as well as the steering and braking may be greatly impaired.
  • Page 677 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Drive on. The tyre pressure monitoring system will restart automatically as soon as the cause has been rectified. * The tyre pressure in one or more tyres has dropped suddenly. The wheel position will be shown. WARNING Tyre pressure Warning Tyre fault &...
  • Page 678 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions WARNING & Risk of an accident due to insufficient tyre pressure The tyres can burst. The tyres can wear excessively and/or unevenly. The driving characteristics as well as the steering and braking may be greatly impaired.
  • Page 679 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions ø * The vehicle is processing in order to teach in the new key. Wait until processing is complete. Initialising key Please wait Continuous ignition activated To end, * Ignition permanently activated.
  • Page 680 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions ø * The key is not detected and may no longer be in the vehicle. THE KEY IS NO LONGER IN THE VEHICLE AND YOU SWITCH OFF THE VEHICLE: (red display message) Key not detected You can no longer start the vehicle.
  • Page 681 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Vehicle Display messages Possible causes/consequences and M Solutions * The steering is malfunctioning. Ð WARNING Steering fault Drive carefully Consult & workshop Risk of accident if steering capability is impaired If the steering does not function as intended, the vehicle's operating safety is jeopardised.
  • Page 682 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions * You are about to exit the vehicle when it is in a ready-to-drive state. When you exit the vehicle, switch off the vehicle and take the key with you. Vehicle is operational Switch off vehicle If you do not exit the vehicle, switch off the electrical consumers, e.g.
  • Page 683 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions ë * Drive range j selected. Depress the brake pedal. * You have attempted to start the vehicle in transmission position h or k. To start: Drive range P Shift the transmission to position j.
  • Page 684 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions * The steering power assistance is malfunctioning. Ð WARNING Steering malfunction Increased physical & effort See Owner's Manual Risk of an accident due to altered steering characteristics If the power assistance of the steering fails partially or completely, you will need to use more force to steer.
  • Page 685 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions ¥ * The washer fluid level in the washer fluid reservoir has dropped below the minimum. WARNING Top up washer fluid &...
  • Page 686 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions Exterior lighting and wiper malfunction * The exterior lighting and wiper are malfunctioning. See Owner's Manual Consult a qualified specialist workshop. * The exterior lighting is malfunctioning.
  • Page 687 eCitan - Owner's Manual Display messages and warning and indicator lamps Display messages Display messages Possible causes/consequences and M Solutions * You are leaving the vehicle and the light is still switched on. Turn the light switch to the à position. Switch off lights F420 0114 02...

  • Page 688: Indicator And Warning Lamps

    eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Warning and indicator lamps Overview of indicator and warning lamps Active Brake Assist switched off (/ page 342) æ Parking brake applied (red) (/ page 689) Some systems will perform a self-test when the vehicle is switched on. Some indicator and warning lamps may briefly light up or flash.
  • Page 689 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Safety systems Warning/indicator lamp Possible causes/consequences and M Solutions * The yellow ABS warning lamp lights up while the engine is on. ABS is malfunctioning. If an additional warning tone sounds, this means the EBD is malfunctioning.
  • Page 690 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Warning/indicator lamp Possible causes/consequences and M Solutions ÷ * The yellow ESP ® warning lamp flashes while the vehicle is in motion. ® intervenes (  page 341).
  • Page 691 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Warning/indicator lamp Possible causes/consequences and M Solutions WARNING & Risk of injury due to malfunctions in the restraint system Components in the restraint system may be activated unintentionally or not deploy as intended in an accident. Have the restraint system checked and repaired immediately at a qualified specialist workshop.
  • Page 692 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Warning/indicator lamp Possible causes/consequences and M Solutions WARNING & Risk of an accident if the EBD (electronic brake force distribution) malfunctions If the EBD malfunctions, the wheels may lock during braking. The braking characteristics may be impaired.
  • Page 693 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Warning/indicator lamp Possible causes/consequences and M Solutions WARNING & Risk of an accident due to a brake system malfunction If the brake system is malfunctioning, braking characteristics may be impaired. Drive on carefully.
  • Page 694 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Warning/indicator lamp Possible causes/consequences and M Solutions ü * The red seat belt warning lamp flashes and an intermittent warning tone sounds. The driver or front passenger does not have their belt on while the vehicle is in motion (speeds above 25 km/h). Put on the seat belt (  page 127).
  • Page 695 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Drive system Warning/indicator lamp Possible causes/consequences and M Solutions * The red system error warning lamp is lit while the vehicle is in a state of operational readiness õ. Ú...
  • Page 696 eCitan - Owner's Manual Display messages and warning and indicator lamps Warning and indicator lamps Warning/indicator lamp Possible causes/consequences and M Solutions WARNING & Risk of an accident due to insufficient tyre pressure The tyres can burst. The tyres can wear excessively and/or unevenly. The driving characteristics as well as the steering and braking may be greatly impaired.
  • Page 697 eCitan - Owner's Manual Index Index Searching for something specific? Click on the relevant initial letter here and look it up. Incidentally, you can also use your PDF reader's search function at any time. F420 0114 02...
  • Page 698 Function Function ® Setting Parking Setting (Bluetooth Accident and Breakdown Management Active Lane Keeping Assist Adaptive brake lights Mercedes-Benz Connect calls Activating/deactivating Adaptive Highbeam Assist Accident, emergency call Function Function Acoustic presence indicator Trailer operation Switching on/off F420 0114 02...
  • Page 699 eCitan - Owner's Manual Index Add-on equipment (body/equipment Overview Information mounting directives) Additional door lock PASSENGER AIR BAG indicator lamps 131 Sound settings Adjusting the lights (driving abroad) Warning lamp Transferred vehicle data Air vents, Vents Alarm system Android smartphone Adjusting (front) Alternative route Animals...
  • Page 700 eCitan - Owner's Manual Index Activating/deactivating interior pro‐ ® Ashtray Connecting an iPhone (wireless) tection Function Ending Using Interior motion sensor Notes ASR (acceleration skid control system) Stopping the alarm Overview Deactivating/activating Anti-theft protection Sound settings Function/notes Additional door lock Transferred vehicle data Assembly licence plate, front Immobiliser...

  • Page 701: Attention Assist

    eCitan - Owner's Manual Index ASSYST PLUS, After-sales service centre, Attention assistant PASSENGER AIR BAG indicator lamps 131 Service, Service interval display, Vehicle maintenance Authorised workshop Auxiliary climate control Battery disconnection periods Automatic climate control Notes Function/notes Automatic co-driver airbag shutoff Available power display Regular maintenance work Function...
  • Page 702 eCitan - Owner's Manual Index Ball coupling Battery Starting assistance Attaching Declaration of conformity Belt Ball neck High-voltage battery Adjusting the height Removing Fastening Setting Battery (12 V battery) Notes on wearing correctly Charging Releasing Basic information Notes Bicycle rack Replacing Load capacity (maximum) F420 0114 02...
  • Page 703 eCitan - Owner's Manual Index Blind Spot Assist Bonnet Driving instructions EBD (Electronic Brakeforce Distribu‐ Activating/deactivating Fitting/removing the light bulb cover 272 tion) Function Brake Heavy/light loads Limited braking effect (salt-treated System limits ABS (anti-lock braking system) roads) Bluetooth ® Active Brake Assist New brake disks/brake linings Connecting a mobile phone...
  • Page 704 - Owner's Manual Index Brakeforce Distribution Transporting the vehicle Braking assistance Bulbs Breakdown Buttons (steering wheel) Changing a wheel Mercedes-Benz Service24h Overview of aids Tow-starting Towing (front axle raised) Towing away F420 0114 02...
  • Page 705 Using the international dialling code 483 Overview Calls with several participants Via the overhead control panel Selecting options Declining Cameras Calling Mercedes-Benz Customer Centre 402 Ending a call Reversing camera Calling up a web page Incoming call during an existing call 483 Car key Making...
  • Page 706 eCitan - Owner's Manual Index Car-to-X-Communication Genuine wood/trim elements Trailer hitch Display on map High-pressure cleaner Washing by hand Overview Plastic trim Wheels/rims Sending hazard warnings Reversing camera Windows Care Roof lining Wiper blades Automatic car wash Seat belt Carpet Carpet Seat cover Cleaning...
  • Page 707 eCitan - Owner's Manual Index Centre airbag (driver's seat backrest) Charging Notes on the high-voltage battery Deployment 12 V battery Starting the charging process Information At time of departure Stowing the charging cable Centre console Charging station, mode 3 USB port Overview (top) Configuring weekly profile Wallbox, mode 3...
  • Page 708 eCitan - Owner's Manual Index Charging prediction Child safety lock Front passenger seat Charging process Side window (rear) Overview of warning stickers Paying Sliding door Rearward-facing Recommendations for child restraint Charging settings Child seat systems Charging stations Adjusting the vehicle seat Risks/dangers Seats suitable for belt-secured child Showing on the map...
  • Page 709 eCitan - Owner's Manual Index Top Tether Cleaning Air vents (front) Without automatic co-driver airbag Paint Air-recirculation mode shutoff Children Vehicle interior Automatic control Avoiding dangers in the vehicle Washing by hand Auxiliary climate control Basic instructions Climate control Demisting the windows Cigarette lighter A/C function Setting the air distribution...
  • Page 710 eCitan - Owner's Manual Index Synchronisation function Rear window wiper Connection status THERMOTRONIC control panel Windscreen wipers Displaying Windscreen heater Communication module Overview Co-driver airbag shutoff, PASSENGER Setting up an Internet connection Contacts, Address book, Phone book AIR BAG OFF COC papers, CERTIFICATE OF CONFORM‐...
  • Page 711 eCitan - Owner's Manual Index Making a call Coolant (drive system) Function Name format Checking level Increasing/decreasing speed Note about suggestions Copyright Requirements: Options Correct use selecting Selecting options for suggestions Crosswind Assist Setting the speed Storing Cruise control Storing a speed Coolant Activating/deactivating Capacity...

  • Page 712: Tirefit Kit

    eCitan - Owner's Manual Index Damage Online services TIREFIT kit Daytime running lights, Constant head‐ Limited protection Departure time lamp mode Dashboard Dealership Auxiliary climate control Data processing in the vehicle Declaration of conformity Deployed components Data protection rights Battery Limited protection Components subject to radio regula‐...
  • Page 713 eCitan - Owner's Manual Index Editing intermediate destinations Selecting a received destination Digital Owner's Manual Editing the previous destinations Selecting from favourites Digital speedometer Saving as a favourite Selecting from the map Display Destination entry Selecting previous destinations Cleaning Accepting a destination suggestion Destination entry (multimedia system) Display (MBUX multimedia system) Entering a 3 word address...
  • Page 714 eCitan - Owner's Manual Index J  Brake system fault Stop vehi‐ :  Exterior lighting See Owner's Notes cle See Owner's Manual Manual 6  Front left malfunction Consult Display messages ø  Change key battery workshop (example) Û  High-volt. batt. overheated è  Charging cable connected ´    Stop immediately, outdoors if possi‐ ¯  - - - km/h J  Check brake fluid level Û  High-volt.
  • Page 715 eCitan - Owner's Manual Index Р Steering malfunction ø  Key not detected Place key ø  Place the key in the marked Increased physical effort See Own‐ back in driver's area space See Owner's Manual er's Manual 6  Left windowbag malfunction d  Power severely limited Р Steering malfunction Stop Consult workshop (example) immediately See Owner's Manual :  Malfunction See Owner's Man‐...
  • Page 716 eCitan - Owner's Manual Index h  Tyre pressure sensor system Adaptive Highbeam Assist inopera‐ Exterior lighting and wiper malfunc‐ missing tive tion See Owner's Manual High-voltage battery maintenance h  Tyre pressure Warning Tyre Blind Spot Assist inoperative required urgently. No start in approx. fault XXX km (red display message) AC charging inoperative Consult...
  • Page 717 eCitan - Owner's Manual Index Without starting engine again, visit Observe range Consult workshop Additional door lock workshop PARKTRONIC inoperative See Own‐ Display section (on-board computer) Locking/unlocking emergency key er's Manual Radar sensors dirty See Owner's Displaying range (trip menu) Opening (from the inside) Manual Reduced drive system performance...

  • Page 718: Driving Instructions

    eCitan - Owner's Manual Index Driving instructions Limit speed Driving notes Acoustic presence indicator (sound Limited braking effect (salt-treated Transport by rail generator) roads) Brakes New brake disks/brake linings Driving safety system Downhill gradient Parking brake ABS (anti-lock braking system) Driving abroad (information) Recuperation Active Brake Assist...

  • Page 719: Dynamic Select

    eCitan - Owner's Manual Index EBD (Electronic Brakeforce Distribu‐ Driving tips Drive program display tion) ® Aquaplaning Drive programs (Electronic Stability Program) Driving off-road Function ® Crosswind Assist Hill Start Assist Driving on flooded roads Operating (button) Overview Driving on wet roads Selecting the drive program Radar sensors Drowsiness detection...
  • Page 720 eCitan - Owner's Manual Index E-mails Electric mode Electrical fuses EBD, Electronic Brakeforce Distribution Notes Electromagnetic compatibility ECO display Electric parking brake Declaration of conformity Function Automatically applying Electronic operation Resetting Emergency braking Functions of the energy flow display 307 Electric Intelligence Manually applying/releasing Electronic Stability Program...
  • Page 721 eCitan - Owner's Manual Index Fitting two-way radios Emergency braking Engaging drive position (transmission) Emergency Electric parking brake Engaging neutral Fire extinguisher Emergency key Engaging reverse gear First-aid kit (soft-sided) Locking/unlocking the door Engine Overview of aids Removing/inserting Switching off (start/stop button) Removing the warning triangle Emergency operation mode Tow-starting...
  • Page 722 eCitan - Owner's Manual Index Function/notes ® Setting the keyboard language Crosswind Assist using the touchscreen Function Environmental protection Exiting a parking space Driving style Active Parking Assist Take-back of end-of-life vehicles Exterior lighting Environmentally-responsible driving Care style ESC, Electronic Stability Control Light switch Replacing illuminants (front) F420 0114 02...
  • Page 723 eCitan - Owner's Manual Index Factory settings Deleting First aid MBUX reset function Home address First-aid kit (soft-sided) Fastening Moving First-aid kit (soft-sided) Fault message Overview Fitting Notes on display messages Renaming Tyres/wheels Favourites Work address Fitting accessories Adding a destination Fire extinguisher Limited protection Calling up...
  • Page 724 eCitan - Owner's Manual Index Flat tyre Front airbag Fuses Changing a wheel Inflating Cockpit TIREFIT kit Front passenger airbag Engine compartment Floor mats Disabling/enabling Fuse assignment diagram Folding table Front passenger airbag shutoff Notes Information (child restraint system Free Software on the front passenger seat) Frequencies Fuel consumption (on-board computer) 383...
  • Page 725 eCitan - Owner's Manual Index Genuine parts Genuine wood (Care) Global search Function Overview Grab handles F420 0114 02...
  • Page 726 - Owner's Manual Index Handling characteristics Adjusting (rear individual seats) Heating system Unusual Adjusting (rear) Help call Fitting/removing (rear individual Mercedes-Benz emergency call sys‐ Hands-free system seats) Hazard warning lights Removing/fitting (front) High beam Hazard warnings Removing/fitting (rear) Activating/deactivating...
  • Page 727 eCitan - Owner's Manual Index High-voltage battery, Battery (high-volt‐ Energy flow display Wallbox, mode 3 age on-board electrical system) Charging at time of departure Fast charging station, mode 3/4 Hill Start Assist Charging duration General notes on charging Hinged windows Charging prediction Mains socket, mode 2 Opening/closing...

  • Page 728: Passenger Airbag

    eCitan - Owner's Manual Index Incorrect behaviour by vehicle occu‐ i-Size child restraint system Instrument cluster pants Fitting Limited protection Adjusting the lighting Suitable seats Indicator lamps/warning lamps Available power display Immobiliser PASSENGER AIR BAG Charge level display Implied warranty Individual drive program Information on the display Importer information...
  • Page 729 eCitan - Owner's Manual Index Instrument display Function Deleting browser data Radio menu Intermediate destination Managing bookmarks Instrument lighting, Dashboard lighting Editing Setting up a Wi-Fi hotspot Starting the automatic service sta‐ Interior lighting Smartphone integration tion search Rear Internet Web browser in the background Setting Calling up a web page...
  • Page 730 eCitan - Owner's Manual Index Establishing ® iPhone Information Smartphone integration Overview of connection status ISOFIX child restraint system Restrictions Fitting Setting access data (Bluetooth ® Seats suitable for attaching Setting up (communication module) 497 Setting up (Wi-Fi) Setup (Bluetooth ®...
  • Page 731 eCitan - Owner's Manual Index Jack Declaration of conformity Journeys abroad Light adjustment low beam Notes Jump-start connection F420 0114 02...

  • Page 732: Keyless-Go

    eCitan - Owner's Manual Index KEYLESS GO acoustic locking verification signal Activating/deactivating Battery KEYLESS-GO Emergency key Locks/unlocks the vehicle Fastening to keyring Functions Radio connection F420 0114 02...
  • Page 733 eCitan - Owner's Manual Index Lamp Last destinations Daytime running lights Lane detection Selecting Hazard warning lights Language Light switch (overview) Headlamp flashing Notes Lights High beam Light adjustment when driving Setting Adaptive Highbeam Assist abroad Lashing points Adjusting the instrument lighting Light switch Loads Automatic driving lights...
  • Page 734 eCitan - Owner's Manual Index Range Buttons Live Traffic Information Rear fog light Calling up a speed Displaying the traffic map Responsibility with lighting systems 263 Function Displaying traffic incidents Standing lights Increasing/decreasing speed Extending a subscription Information from the service pro‐ Turn signal light Passive mode vider...
  • Page 735 eCitan - Owner's Manual Index expanding (panel van) Opening/closing the partition grille Low beam Load compartment cover Tie-down eyes Activating/deactivating Light adjustment when driving Fitting/removing Loading guidelines abroad Load distribution Locking/unlocking Replacing light bulbs Activating/deactivating the auto‐ Load securing lubricants matic locking mechanism Notes Automatic locking (MMS)

  • Page 736: Maintenance

    eCitan - Owner's Manual Index M+S tyres Avoiding an area (overview) Displaying the satellite map Maintenance Changing an area Displaying the traffic map Notes Charging stations Displaying weather information Paint Deleting an area Map data Malfunction Displaying online map contents Moving Restraint system Displaying the compass...
  • Page 737 eCitan - Owner's Manual Index MBUX multimedia system, Multimedia Setting the map scale Switching the sound on/off system Setting the map scale automatically 472 Adjusting the volume Touchscreen Updating Display settings MBUX voice assistant Map functions Factory setting E-mails MB Apps Global search Language setting Calling up Digital Extras...
  • Page 738 eCitan - Owner's Manual Index Setting Media display Overview of the media menu Speech quality Operating Playing back similar music tracks Voice commands Media mode Removing a favourite song Voice prompting Adding a favourite song Starting a search in categories ®...
  • Page 739 - Owner's Manual Index Mercedes-Benz emergency call system, Menu (on-board computer) Trip Call for help, Emergency call Assistant display Mercedes-Benz Charge, Paying Automatic emergency call Media Charging stations display Availability Navigation Mercedes-Benz Connect Data transfer Accident and Breakdown Manage‐...
  • Page 740 - Owner's Manual Index Mercedes-Benz Support calls Deleting Setting the displayed text messages 487 Consent to data transfer Dictating Using a phone number or URL Information on the call via the over‐ Forwarding Mirror head control panel Making a call via the overhead con‐...
  • Page 741 eCitan - Owner's Manual Index Notes on wireless charging Multifunction steering wheel Smartphone integration Overview of buttons Telephone Music online Wireless charging (front) Calling up Modification Calling up the settings Limited protection Search function Modifications Mounting a load F420 0114 02...
  • Page 742 eCitan - Owner's Manual Index Navigation Updating the map data Near Field Communication (NFC) Connecting a mobile phone to the Activating Navigation announcements MBUX multimedia system Destination entry Activating/deactivating Information Electric Intelligence Adjusting the volume Switching mobile phones MBUX voice commands Repeating Using a mobile phone Menu (on-board computer)
  • Page 743 eCitan - Owner's Manual Index Nominal tensile load of tie-down eyes Notifications Centre Calling up a notification Editing a notification Message types Overview Selecting actions F420 0114 02...
  • Page 744 eCitan - Owner's Manual Index Objects in the vehicle interior Pets in the vehicle Menus overview On-board computer, Computer, Operat‐ Limited protection Operating ing system Occupant safety Assistant display menu Service menu Airbag Display section Settings menu Basic information Displaying the service due date Telephone menu Child seat Information on the display...
  • Page 745 eCitan - Owner's Manual Index On-board electronics Notes on coolant (drive system) Overview Engine electronics Windscreen washer fluid Fitting two-way radios Operating safety Online services Outside mirrors Open Source Software Adjusting/setting anti-dazzle mode Opening/closing the bonnet Folding in/out Operating fluids Setting options Brake fluid Overhead control panel...
  • Page 746 eCitan - Owner's Manual Index Park position Parking Assist PARKTRONIC Parking lights Engaging Activating/deactivating Activating/deactivating Parking Function Parking option Active Parking Assist Side impact protection Displaying on the map Parking aid System limits Parking service Displaying a parking option on the Parking Assist PARKTRONIC Parking assistance systems Parking Assist...

  • Page 747: Passenger Airbag

    eCitan - Owner's Manual Index Parking space Permissible towing methods Power supply, Switching on the ignition Finding Pets in the vehicle Switching on (start/stop button) Parking up PIN protection Pre-entry climate control Partition grille System PIN protection Activating Opening/closing Plastic trim (Care) At departure time Partition netting Program...
  • Page 748 eCitan - Owner's Manual Index QR code for rescue card Qualified specialist workshop F420 0114 02...
  • Page 749 eCitan - Owner's Manual Index Radar sensors Editing station presets Searching for a channel Selecting a frequency band (on- Notes Entering a frequency directly board computer) Selecting a station (on-board com‐ Radio Managing favourites puter) Activating MBUX voice commands Setting a channel Activating/deactivating radio text Menu Setting the frequency band...
  • Page 750 eCitan - Owner's Manual Index Radio connection Rear bench seat Moving Folding forwards and backwards Rear seat belt Radio regulations Manually adjusting Status indicator Importer information Rear fog light Rear seat belt status display Regulatory radio identification Rear seat Rear window wiper Specific absorption rate Adjusting the seat backrest Activating/deactivating...
  • Page 751 eCitan - Owner's Manual Index Opening/closing (from the outside) Replacing illuminants Resetting Rearward-facing child seat Tail lamp MBUX reset function Information Replacing light bulbs Responsibility Recuperation Fitting/removing the cover Driving safety systems Function High beam Restraint system Setting Light sources (front) Basic information Recycling Low beam...
  • Page 752 eCitan - Owner's Manual Index Information on function Function Calculating Information on the correct seat posi‐ Roof lining (care) Calculating alternative routes tion Limited protection Roof load Commuter route Malfunction Roof luggage rack, Carrier system Displaying destination information Protection Load Displaying the route list Self-test Securing...
  • Page 753 eCitan - Owner's Manual Index Starting the automatic service sta‐ Planning tion search Range Display service Route guidance Recording Cancelling Saving a recorded route Changing direction Selecting a type Destination reached Selecting notifications Lane recommendations Selecting options Motorway information Selecting settings for charging sta‐ Notes tions (navigation with Electric Intelli‐...
  • Page 754 eCitan - Owner's Manual Index Adjusting the lumbar support (man‐ Folding the rear bench seat forward/ Safety system ually) back Folding the rear bench seat for‐ Safety vest Centre airbag (driver's seat backrest) 143 wards/back (Mixto) Satellite map Correct driver's seat position Service access Saving a destination suggestion as a Folding back the backrest (rear)
  • Page 755 eCitan - Owner's Manual Index Cleaning Seat cover (Care) Sensors (care) Fastening Second telephone Service (on-board computer) Notes on wearing correctly Connecting Service access Rear seat belt status display Securing luggage Service centre Selecting a frequency band (on-board Releasing Service station search computer) Warning lamp Self-test...
  • Page 756 eCitan - Owner's Manual Index Setting the distance unit Opening/closing the hinged window 196 Smartphone integration Setting the temperature Sliding door ® Apple CarPlay /Android Auto Settings Child safety lock Snow chains Information Opening/closing (from the inside) Socket Settings (on-board computer) opening/closing (from the outside) Trailer hitch Side impact protection...
  • Page 757 eCitan - Owner's Manual Index Socket flap Spare wheel Limiter Sound generator Fitting/removing Speedometer (digital) Sound settings Notes Standing lights Adjusting treble, mid-range and bass Specialist workshop Activating/deactivating settings Automatic loudness normalisation Specific absorption rate (SAR) Start-off assist Calling up the sound menu Speed Start/stop button Setting the balance and fader...
  • Page 758 eCitan - Owner's Manual Index Starting assistance Station list Driver's airbag Starting-off aid Calling up Steering wheel heater Station Station presets Steering wheel heater Deleting Editing Stopping the alarm Entering a frequency directly Status display Stowage space Managing favourites Front passenger airbag Armrest (front) Moving Steering wheel...
  • Page 759 eCitan - Owner's Manual Index opening (load compartment) SVHC System PIN protection Opening/closing (instrument panel) Substances of very high concern Activating/deactivating Overview Switch-off delay time System settings Under the front passenger bench Activating/deactivating system PIN Interior seat protection Streaming online music Switching seat heating on/off MBUX reset function Suggestions...
  • Page 760 eCitan - Owner's Manual Index Transmission of the vehicle position 427 F420 0114 02...
  • Page 761 eCitan - Owner's Manual Index Tail lamp (replacing illuminants) Information Telephone, Smartphone maximum tongue weight and load Tailgate Activating functions during a call capacity Opening in an emergency Mounting dimensions (trailer hitch) Calls with several participants Opening/closing Radio regulations Changing a function Tailpipes (care) Specific absorption rate (SAR) Connecting a mobile phone...
  • Page 762 Setting the ringtone Replacing a mobile phone Interchanging mobile phones Smartphone integration Telephone operation Switching mobile phones (Near Field MBUX voice commands Mercedes-Benz Support calls Communication (NFC)) Menu (on-board computer) Telephone menu overview Telephony operating modes Notes Telephone operation Bluetooth ®...
  • Page 763 eCitan - Owner's Manual Index Television, Digital TV Tie-down eyes Tone settings, Sound MBUX voice commands Loads Information Temperature Time Tongue weight setting centrally Manual time setting Top Tether Topping up the windscreen washer sys‐ Text messages Setting the time zone THERMOTRONIC (control panel) Setting the time/date format Total distance, Total distance recorder...
  • Page 764 eCitan - Owner's Manual Index On-board computer Towing methods Overview Touchscreen Traffic announcements (audio system) Registering Live Traffic Information Entering characters Switching on/off Traffic Sign Assist Tow-starting Traffic information Function Towing Car-to-X-Communication Setting Front axle raised Displaying the traffic map Trailer hitch Towing methods Displaying traffic incidents...
  • Page 765 eCitan - Owner's Manual Index Coupling/uncoupling a trailer Trailer operation Socket General notes Active Lane Keeping Assist Transferred vehicle data Information about trailer operation Adjusting the ball neck Android Auto maximum tongue weight and load Attaching the ball coupling Apple CarPlay ®...
  • Page 766 eCitan - Owner's Manual Index Engaging neutral Transmission selector lever Trip computer Engaging reverse gear Function Resetting Kickdown Transport by rail Trip distance, Trip meter Selecting park position Transporting Displaying Selector lever Vehicle Resetting Transmission position display Trim element (Care) TuneIn Transmission positions Trip...

  • Page 767: Tirefit Kit

    eCitan - Owner's Manual Index Registering Two-way radios Tyre pressure monitoring system, TPW Saving stations Frequencies Function Selecting and connecting a station Installation Restarting Selecting stream Maximum transmission output Technical data Setting options Tyre pressure Tyre pressure table Turn signal light Notes Tyre sealant TIREFIT kit...
  • Page 768 eCitan - Owner's Manual Index Checking temperature Selection Direction of rotation Snow chains Fitting Storing Interchanging Summer tyres M+S tyres TIREFIT kit Noise Tyre pressure table Notes on fitting Unusual handling characteristics Removing Wheel/tyre combination Replacing F420 0114 02...
  • Page 769 eCitan - Owner's Manual Index Unfastening Performing Overview Units of measurement USB port Requirements for use Setting Front Selecting a user Unlocking/locking USB port (multimedia system) Selecting options Additional door lock Connecting devices Synchronising Updating software, System update, User profiles, Personalisation User-specific content Update Error message...
  • Page 770 Additional door lock Locking/unlocking (KEYLESS-GO) REACH regulation Correct use Locking/unlocking emergency key Registration Data storage Lowering Starting (emergency operation mode) 298 Diagnostics connection Medical aids Starting (start/stop button) SVHC/substances of very high con‐ Implied warranty Mercedes-Benz Service24h cern F420 0114 02...
  • Page 771 eCitan - Owner's Manual Index Switching off (start/stop button) Transferring to Android Auto Vehicle key Switching on (start/stop button) ® Vehicle location Transferring to Apple CarPlay Towing away Vehicle height Switching transmission on/off Transporting Vehicle length Vehicle position Voice commands for MBUX voice Vehicle width Storing assistant...
  • Page 772 eCitan - Owner's Manual Index TIREFIT kit Towing eye Vision Windscreen heater Voice assistant Voice prompting Voice recognition Volume Setting F420 0114 02...
  • Page 773 eCitan - Owner's Manual Index J  Brake system warning lamp Warning system ü  Seat belt warning lamp flashes 694 (yellow) ü  Seat belt warning lamp lights Warning triangle #  Electrical fault warning lamp Removing ® warning lamp flashes Ú  System error warning lamp ÷  ESP Setting up ®...
  • Page 774 eCitan - Owner's Manual Index Overview (colour display) Deleting browser data Wheel change PASSENGER AIR BAG Web browsers Fitting a new wheel Washer fluid Calling up a web page Lowering the vehicle Washing by hand Calling up the settings Raising the vehicle Wear Deleting a bookmark Removing a wheel...
  • Page 775 eCitan - Owner's Manual Index Checking tyre temperature Snow chains Wheels (care) Fitting Storing Wi-Fi Flat tyre Technical data Activating/deactivating Interchanging TIREFIT kit Information on connection Noise Tyre pressure Setting up a hotspot Notes on fitting Tyre pressure monitoring system Setting up an Internet connection Removing Tyre pressure table...
  • Page 776 eCitan - Owner's Manual Index Windows (care) Switching on/off (rear window) Wireless applications Windscreen Switching on/off (windscreen) Wireless charging Replacing the wiper blades Winter operation Mobile telephone (front) Windscreen heater Winter tyres Notes Windscreen washer fluid Notes Workshop Windscreen wipers Wiper blades Activating/deactivating Care...

  • Page 777: Publication Details

    Publication details INTERNET Further information about Mercedes-Benz vehicles and about Mercedes‑Benz AG can be found on the following websites: https://www.mercedes-benz.com https://group.mercedes-benz.com EDITORIAL TEAM If you have any questions or suggestions regarding this Operator's Manual, please contact the technical editorial team at the following address: Mercedes‑Benz AG, HPC: CAC, Customer Service, 70546...

This manual is also suitable for:

T-class 2024Esprinter 2024Citan 2024

Table of Contents