Dell pp33l Setup Manual page 38

Solving Problems
If a program is designed for an earlier
® ®
Microsoft Windows operating system —
Run the Program Compatibility Wizard. The Program
Compatibility Wizard configures a program so that
it runs in an environment similar to non-Windows
Vista operating system environments.
1. Click Start → Control Panel→
Programs→ Use an older program with this
version of Windows.
2. In the welcome screen, click
3. Follow the instructions on the screen.
If a solid blue screen appears — Turn the
computer off. If you are unable to get a response
by pressing a key on your keyboard or moving your
pointer or mouse, press and hold the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If you have other software problems —
• Back up your files immediately.
• Use a virus-scanning program to check the
hard drive or CDs.
36
• Save and close any open files or programs
and shut down your computer through the
Start
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
Next. – Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
– Ensure that the program is installed and
configured properly.
– Verify that the device drivers do not
conflict with the program.
– If necessary, uninstall and then reinstall
the program Dell Support Center.
menu.